Senior Manager - Customer Experience

Senior HR Business Partner

Data Security Engineering - Crypto Administrator (VP1)

Management Accounting Team lead ( VP2)

Inheritance Tax Writer 

Senior Manager-Advanced Quality Engineering

Strategic Accounts Manager

AVP, Channel Marketing

Senior SAP CO Consultant

Lead Quality Automation Engineer

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: Strategic HR Execution:&nbsp; <ul><li>Implement HR strategies and programs aligned with global direction, translating business needs into actionable HR plans with measurable outcomes that support organizational objectives.</li><li>Organizational Design &amp; Workforce Planning: Support leaders in executing organizational structure changes, workforce planning and resource optimization using data and analytics to ensure the right talent capabilities meet current and future business needs.</li></ul> Global Talent Development:&nbsp; <ul><li>Operationalize talent programs including succession planning, leadership development and skills readiness initiatives to build leadership bench strength and functional capabilities across the global employee population.</li></ul> Culture &amp; Engagement Leadership:&nbsp; <ul><li>Execute initiatives that promote a culture of inclusion, accountability and performance while supporting change management and employee engagement efforts that resonate across diverse cultural contexts.</li></ul> Cultural Intelligence Application:&nbsp; <ul><li>Demonstrate cultural connectedness by understanding and effectively navigating diverse cultural norms, communication styles and work practices across the global employee population, adapting leadership approaches to foster inclusive collaboration and mutual respect.</li></ul> Strategic Leadership Coaching:&nbsp; <ul><li>Provide practical coaching to senior leaders to enhance team effectiveness, employee retention and leadership capability while building relationships of trust as a credible advisor.</li></ul> HR Program Integration:&nbsp; <ul><li>Collaborate with HR Centers of Excellence and Global People Services to ensure consistent and effective delivery of HR programs across regions, connecting stakeholder needs with centralized resources.</li><li>Employee Relations &amp; Global Compliance: Guide interpretation and application of HR policies, manage complex employee relations issues, and ensure compliance with U.S. and international labor laws across multiple jurisdictions.</li></ul> Inclusion &amp; Diversity Execution:&nbsp; <ul><li>Support implementation of global inclusion and diversity initiatives by fostering inclusive practices, promoting diverse talent pipelines, and ensuring equitable access to development opportunities across culturally diverse teams.</li></ul> Onboarding &amp; Cultural Integration:&nbsp; <ul><li>Lead onboarding and cultural integration for new hires and leaders across diverse backgrounds, ensuring alignment with The Way while respecting cultural differences.</li></ul> Special Projects &amp; Transformation:&nbsp; <ul><li>Contribute to strategic HR initiatives such as mergers and acquisitions integration, continuous improvement programs, and operational transformation efforts.</li></ul> Requirements: <ul><li>Bachelors degree</li><li>8+ years of progressive HR experience, with 5+ years in a senior HRBP or HR leadership role supporting business units</li><li>3+ years of demonstrated experience supporting global business units, multinational teams, or diverse employee populations across multiple countries and cultural contexts</li></ul>

Responsibilities: <ul><li>Practical experience in data encryption, key management, and cryptographic technologies.</li><li>Understanding of encryption techniques, tools, and best practices.</li><li>Preferred experience with Hardware Security Modules (HSMs), key management systems, and data protection solutions.</li><li>Familiarity with security protocols such as TLS and SSH.</li><li>Proficiency in cryptographic principles, digital certificates, and Public Key Infrastructure (PKI) standards.</li><li>Knowledge of various operating systems and file systems.</li><li>Supports SSL activities such as CSR generation, Certificate Issuance and Cert Injection.</li><li>Support Issuance/Revoke of certificates for Mac OS and other systems.</li></ul> Requirements: <ul><li>Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution.</li><li>5 to 7 years of relevant experience&nbsp;Cryptography, Java.</li><li>Willing to work during weekend or wee hours to support security administration activities.</li><li>Must demonstrate strong analytical and problem solving skills.</li><li>Must be process oriented and organized.</li><li>Effective time management and organizational skills.</li><li>Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner; including technical writing skills.</li><li>Team skills, including ability to establish and maintain effective working relationships with all levels within an organization, fostering collaboration internally/externally with vendors and staff.</li></ul>

Responsibilities: <ul><li>Understand business function and analyse users requirements, make a clear scope of project and build consensus with users</li><li>Lead in analysis and scoping of data sourcing and functional enhancements, functional/application design, functional specifications, discuss and obtain users agreements</li><li>Obtain commitments from all identified stakeholders on creation of project plan and handle of project change management</li><li>Create project schedule, project activity list and control to keep the schedule and within budget</li><li>Prepare SIT test schedule and develop test cases</li><li>Arrange with users to conduct User Acceptance Test and arrange with development team to prepare necessary test environment and support functional testing</li><li>Monitor and report on the progress of UAT and follow up with the error resolution</li><li>Prepare necessary documents to facilitate and deliver the project (Release checklist, UAT results, etc)</li><li>Manage the technical delivery within timeline and with quality</li><li>Manage change request and defect with release control</li><li>Manage project issues, user and vendor expectations</li><li>Ensure end-user satisfaction and meeting service level agreement</li><li>Provide coaching to team and to build high performance team</li></ul> Requirements: <ul><li>Relevant experience in a Financial Institution for Management Accounting and Profitability Reporting</li><li>Financial applications (e.g. General Ledger, cost management, budget, forecast) in banking environmet</li><li>Good understanding of data from core banking and treasury products</li><li>Data mapping and data sourcing from data warehouse experience</li><li>Good understanding in SDLC phases</li><li>Capability in requirement analysis and functional design skills</li><li>Capability of self-learning and a quick learner</li><li>Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment</li><li>Good communication (written and oral) skills</li><li>Ability to network and influence others without direct oversight or supervision</li><li>Ability to develop and maintain productive working relationships with colleagues in distributed global locations</li></ul>

Role Description: <ul><li>An exciting opportunity has arisen for a Tax Writer specialising in Inheritance Tax to join Tolley, a leading provider of tax research. </li><li>In this role, you will contribute to the development of practical guidance, in-depth content, and AI-driven tools supporting inheritance tax, trusts, and estates. </li><li>You will collaborate with a knowledgeable and supportive team, helping shape the future direction of tax content and solutions. </li></ul> Responsibilities <ul><li>Write and update content for Tolley+ (including both deep research material and practical guidance and AI tools)</li><li>Work with Tolley’s Commissioning team on externally commissioned IHT content</li><li>Assist the Director of Content and the wider business with the strategic direction of Tolley’s Tax offering</li></ul> Requirements <ul><li>CTA/ STEP qualified (or equivalent)</li><li>A good technical knowledge of IHT, Trusts, Estates and Personal Tax, both advisory and compliance</li><li>Strong English writing skills</li><li>Ability to communicate complex tax concepts in an understandable way</li></ul>

Responsibilities: <ul><li>Implement quality planning and controls for prototype/sample builds; manage build documentation.</li><li>Conduct Measurement System Analysis (MSA) for inspection systems and gauges.</li><li>Analyze samples and quality issues during development; drive corrective actions.</li><li>Ensure design verification and product qualification testing prior to project Gate 5.</li><li>Perform Process Capability Studies to support Final Tool Approval (FTAR) using CTAR methodology.</li><li>Establish and maintain quality controls and documentation for production environments.</li><li>Monitor process capability and oversee corrective actions as needed.</li><li>Approve measurement and cosmetic inspection criteria.</li><li>Support internal and external audits, including customer quality system audits.</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical, Mechanical Engineering, or related field.</li><li>10+ years of experience in quality control, preferably in cable assemblies, connectors, sockets, or similar industries.</li><li>Strong leadership capability and experience in managing people leaders across cultures.</li><li>Strong communicator with excellent written and verbal English skills.</li><li>Able to communicate effectively across all levels of the organization.</li><li>Trainer of quality tools and methodologies, with experience delivering workshops or coaching teams.</li><li>Deep understanding of ISO 9001, SPC, FMEA, MSA, and 7 QC tools.</li><li>Proficient in Statistical Process Control and Design of Experiments (DOE).</li><li>Demonstrated knowledge and experience with APQP methodology and requirements.</li><li>Familiarity with Model-Based Dimensioning (MBD) and GD&amp;T standards.</li><li>Expertise in EIA-364 test procedures.</li><li>Certified Internal/External Auditor; Six Sigma Black Belt preferred.</li><li>Skilled in quality software tools such as Minitab or JMP.</li><li>Strong organizational skills, strategic planning ability, and customer focus.</li><li>Proven ability to build effective cross-functional relationships and drive results.</li></ul>

Responsibilities: Establish, Own, Execute continuously develop an agreed, sponsored commercial Account Plan that can meet the targets set across: <ul><li>Sales, Orders, Pipeline</li><li>Sales Product Mix</li><li>Margin/Profitability</li><li>Contacts across key functions and levels</li><li>Identify &amp; build positive relations with all account decision makers &amp; influencers who impact current or future business</li><li>Understand in-depth &amp; be able to articulate the client buying process</li><li>Identify, engage, secure revenue opportunities within assigned Account(s)</li><li>Understand &amp; Capture clients challenges &amp; requirements and resolve with reference to portfolio</li><li>Oversee and align the commercial and engineering response to tenders to client requirements</li><li>Finalize commercial process and secure purchase orders and framework agreements</li><li>Oversee effective handover to post order project management, product services &amp; customer support teams</li><li>Maintain oversight to all commercial related engagements for customer success/satisfaction and our performance as vendor</li><li>Knowledgeable on clients business, commercial condition, structure, strategy, operations and challenges. Be able to articulate this in terms of opportunity, growth, risk with respect to business</li><li>Be an effective advocate and communicator of the benefits in supporting your assigned accounts, within organization</li><li>Know and report your account numbers. Be continuously aware of targets and current business levels within the account for both year to date and forecast for order intake &amp; revenue information.</li><li>Responsible for reporting the narrative &amp; the numbers</li><li>Collaborate effectively with other sales and stakeholders at function, country, region and global level. To both gain and provide support so others can function and meet their responsibilities to the account</li><li>Provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client</li><li>Build a multi-lane bridge between and the client organization. This may include R&amp;D, Product Managers, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations &amp; Order Management, Supply Chain, Leadership &amp; Executive Management</li><li>Request &amp; Support marketing campaigns (ABM) &amp; activity that can grow to Client relations and business</li></ul> Requirements: <ul><li>Bachelor’s Degree or Higher Diploma in Science or Engineering or equivalent Data Centre industry experience</li><li>Relevant experience in the Data Centre business is required</li><li>Demonstrated ability to inspire and coordinate others as the position requires entrepreneurial spirit, high degree of customer affinity and a very strong to influence others</li><li>Demonstrable knowledge of Data Centre design and operations, a technical and engineering presence is preferred</li><li>Able to relate well as a peer to Leaders of target customers</li><li>Knowledgeable on how to identify and implement new tools and processes</li><li>A well rounded professional who knows When to support, When to lead, When to Listen and When to Direct</li></ul>

Responsibilities: <ul><li>Liaise with clients and peers within Performance Marketing to deliver complex channel requests &amp; problem-solving (e.g., new clients, new offers/products, escalated requests related to timeline or complexity).</li><li>Drive the re-imagination of channel execution, transforming to become more flexible, and agile, and deliver expedited cross-channel campaign solutions for all portfolios.</li><li>Scrum Master of Pod; runs stand-ups, assigns workload, trains Pod members on portfolio nuances, and ensures completion of all work.</li><li>Manage , train &amp; mentor/coach team members to ensure competency in multi-channel execution, career growth pathing and enhance performance.</li><li>Act as subject matter expert for advanced email skillsets (e.g., data, execution processes, platforms, suppliers/agencies).</li><li>Manage project initiatives as assigned (e.g., temporary resources, supplier/agency reviews, platform upgrades, client initiatives, cross-channel strategy).</li><li>Manage file selection and segmentation of channel marketing campaigns and facilitate accurate execution of “file only” requests.</li><li>Collaborate with client marketers on optimal design, creative, and segmentation to drive email touchpoints, assisting clients with the agency creative process and legal approval.</li><li>Work within designated email platforms to build and launch email marketing campaigns, adopting AI features to streamline build processes and improve campaign effectiveness.</li><li>Audits high complexity and/or flagged campaigns, including approving campaign requirements.</li><li>Shares campaign performance metrics back to client teams and account managers for continuous campaign improvement.</li><li>Investigate, develop, and champion pilot strategies for next-generation channel optimization.</li><li>Ensure all campaigns meet required campaign documentation requirements.</li><li>Drive advancement and adoption of responsive design for mobile optimization.</li><li>Ensure adherence to purchase order and invoice management procedures.</li><li>Drive continued adoption and consistent usage of Performance Marketing process tools by team and clients, including compliance with records retention.</li><li>Perform other duties and/or special projects as assigned, with a focus on exploring and integrating AI-driven innovations to improve overall marketing operations.</li></ul> Requirements: <ul><li>Bachelor’s degree with overall 5+ years of experience with the financial services industry or Marketing or Digital experience; In lieu of degree overall 7+ years of experience with the financial services industry or Marketing or Digital experience</li><li>Minimum 5+ Years of email with hands-on experience of building and deploying commercial emails leveraging Agile methodology</li><li>Minimum 5+ years of experience with the enterprise email service platform: Zeta (Athena, Workflow Automation, Channel path optimization, Experience Builder, Propensity &amp; Moment scoring, etc)</li><li>5+ years of experience working with US stakeholders and cross-functional teams</li><li>Exposure to project management tool: COSMOS Workfront (or) MRM (or) Jira (or) ProofHub etc.</li><li>Strong project management skills, attention to detail, and ability to work under tight deadlines</li><li>Proficient with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint</li><li>Strong Change Management skills - effective communicator, good at holding "crucial conversations" with clients and internal partners</li><li>Strong written &amp; verbal communication skills</li><li>Good team player</li></ul>

Responsibilities: <ul><li>Strategic Execution: Orchestrate end-to-end SAP CO solution design to meet global finance requirements, while fostering strategic alignment with upstream and downstream IT workstreams to ensure holistic aligned solution.</li><li>Analytical Expertise: Apply deep analytical skills to evaluate complex business requirements, modeling gaps and data into sound architecture E2E solutions across a multi-workstream and multi-region transformation programme.</li><li>Clear communication: Translates complex SAP CO technical concepts into business-friendly language, ensuring stakeholders share a clear and common understanding.</li><li>Collaborative Teamwork: Partner with Finance, Accounting Shared Service, Supply chain functions, manufacturing, and IT teams across Europe, India, APAC to ensure seamless integration of SAP solutions and business processes</li><li>Coaching &amp; Development: Actively pursues personal growth by seeking feedback and embracing learning opportunities, while providing leadership and coaching to team members on complex SAP/Non-SAP topics. Aligns team technical and professional development with broader organizational goals to build sustainable internal capability.</li></ul> Requirements: <ul><li>3+ years of IT-related work experience with a Bachelors degree or 5+ years of IT-related work experience without a Bachelor’s degree.</li></ul> Functional Knowledge: Apply proficient SAP CO knowledge with a strong emphasis on: <ul><li>SAP S/4 HANA Universal Journal (ACDOCA), Fiori apps</li><li>Product costing in cost estimates, cost variants both in legal and group valuation</li><li>Material Ledger actual costing</li><li>Revenue accounting in context of intercompany sales</li></ul>

Role Description: <ul><li>We are seeking an experienced Lead Quality Automation Engineer to join our growing Quality Engineering practice in Leeds.&nbsp;</li><li>This role is suited to a highly technical Quality Engineer who enjoys solving complex engineering challenges while working directly with clients across multiple industries.&nbsp;</li><li>You will play a key role in designing automation solutions, driving engineering best practices, mentoring team members, and helping organisations modernise their quality engineering capabilities.&nbsp;</li><li>As a Lead Quality Automation Engineer, you will remain hands-on with automation development while providing technical leadership across delivery teams.&nbsp;</li></ul> Responsibilities:&nbsp; <ul><li>Design, develop and maintain scalable automated testing frameworks for enterprise applications.&nbsp;&nbsp;</li><li>Deliver high-quality automation solutions using modern testing tools and object-oriented programming languages.&nbsp;&nbsp;</li><li>Work collaboratively with software engineers, architects, product owners, and business stakeholders throughout the software development lifecycle.&nbsp;&nbsp;</li><li>Champion Shift-Left Quality Engineering practices by embedding testing early in the development process.&nbsp;&nbsp;</li><li>Analyse application source code to identify defects, improve test coverage, and support overall software quality.&nbsp;&nbsp;</li><li>Contribute to Continuous Integration and Continuous Delivery (CI/CD) pipelines to enable efficient automated testing.&nbsp;&nbsp;</li><li>Apply AI-assisted engineering tools and Generative AI technologies to improve testing efficiency and engineering productivity.&nbsp;&nbsp;</li><li>Provide technical leadership, mentoring, and guidance to junior engineers and project teams.&nbsp;&nbsp;</li><li>Support clients in adopting modern Quality Engineering practices and continuous improvement initiatives.&nbsp;&nbsp;</li><li>Participate in technical discussions, solution design, and engineering governance activities.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Proven experience in Quality Engineering and Test Automation within enterprise environments.&nbsp;&nbsp;</li><li>Hands-on experience developing and maintaining automation frameworks.&nbsp;&nbsp;</li><li>Strong programming experience in one or more object-oriented languages such as Java, Python, C#, JavaScript, or TypeScript.&nbsp;&nbsp;</li><li>Experience with modern automation frameworks such as Playwright, Selenium, or equivalent.&nbsp;&nbsp;</li><li>Experience working with cloud platforms including AWS, Microsoft Azure, or Google Cloud Platform.&nbsp;&nbsp;</li><li>Good understanding of Continuous Integration and Continuous Delivery (CI/CD) principles.&nbsp;&nbsp;</li><li>Experience working with AI productivity tools such as GitHub Copilot, Claude, or similar technologies.&nbsp;&nbsp;</li><li>Strong understanding of software development lifecycle (SDLC) and Shift-Left Testing methodologies.&nbsp;&nbsp;</li><li>Excellent communication and stakeholder management skills with the ability to work directly with clients.&nbsp;&nbsp;</li><li>Demonstrated ability to work independently while managing multiple priorities.&nbsp;&nbsp;</li></ul> Preferred Qualifications&nbsp; <ul><li>Commercial experience implementing Generative AI solutions within Quality Engineering.&nbsp;&nbsp;</li><li>Experience working within consulting or professional services organisations.&nbsp;&nbsp;</li><li>Knowledge of Agentic AI concepts.&nbsp;&nbsp;</li><li>Familiarity with LangChain and LangGraph.&nbsp;&nbsp;</li><li>Experience mentoring engineers and providing technical leadership.&nbsp;&nbsp;</li><li>Exposure to both public and private sector projects.&nbsp;&nbsp;</li></ul> Personal Attributes&nbsp; The successful candidate will demonstrate:&nbsp; <ul><li>Strong analytical and problem-solving skills.&nbsp;&nbsp;</li><li>Excellent verbal and written communication abilities.&nbsp;&nbsp;</li><li>Adaptability in fast-paced consulting environments.&nbsp;&nbsp;</li><li>A continuous learning mindset with evidence of ongoing professional development.&nbsp;&nbsp;</li><li>A collaborative approach with the ability to influence technical and non-technical stakeholders.&nbsp;&nbsp;</li></ul> Working Arrangement&nbsp; <ul><li>This role follows a hybrid working model with an expectation of approximately two to three days per week onsite, depending on client requirements.&nbsp;</li><li>Some travel to client locations may be required.&nbsp;</li></ul> Security Requirements&nbsp; <ul><li>Candidates must either hold Security Clearance (SC) or be eligible to obtain SC Clearance in accordance with UK Government requirements.&nbsp;</li></ul>

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64 digital coaching Jobs found

Senior Manager - Customer Experience

Senior HR Business Partner

Data Security Engineering - Crypto Administrator (VP1)

Management Accounting Team lead ( VP2)

Inheritance Tax Writer

Senior Manager-Advanced Quality Engineering

Strategic Accounts Manager

AVP, Channel Marketing

Senior SAP CO Consultant

Lead Quality Automation Engineer

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64 digital coaching Jobs found

Senior Manager - Customer Experience

Senior HR Business Partner

Data Security Engineering - Crypto Administrator (VP1)

Management Accounting Team lead ( VP2)

Inheritance Tax Writer

Senior Manager-Advanced Quality Engineering

Strategic Accounts Manager

AVP, Channel Marketing

Senior SAP CO Consultant

Lead Quality Automation Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.