Senior Manager - Customer Experience

Sales Manager, Asia

Customer Quality Engineer

Test Infrastructure Platform Lead (MTest)

Financial Analyst - FP&A

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

Management Accounting Team lead ( VP2)

Account Manager IV - Connected Living Solutions

Global AI Legislation Content Optimisation Lead

Account Executive

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: New Business Development: <ul><li>Drive and secure new business in assigned territory/portfolio/segment</li><li>Be the developer of strong customer accounts, focusing on value proposition and sustainable relationships.</li><li>Identify good market opportunities and collaborate with innovation team in ensuring the right solution for our customers and target market</li><li>Be proactive in understanding the competitive environment, implement ways to protect and grow our business.</li></ul> Key Account Management: <ul><li>Be the focal point of contact to our key clients portfolio, ensuring their business and needs are managed professionally.</li><li>Work cross-functionally across Supply Chain Operations, Procurement, Finance, Operations, Customer Service teams to develop and execute on the client strategies in a collaborative way that maximizes the outcomes.</li><li>Deliver key account growth through continuous value-add solution selling and delighting customers via solid KAM management and keeping their service level targets.</li><li>Research and plan opportunities through promotion of right product portfolio, with the aim of continually advancing sales and improve operating profit.</li><li>Create and maintain Tobacco client strategy and price lists under guidance of the line manager</li><li>Involve him/herself fully in the category planning / customer planning process, and deliver actions agreed.</li><li>Ensure all company sales processes and tools are used effectively in the region.</li></ul> Other Commercial Responsibilities: <ul><li>Develop and implement best practices for regional account planning, budgeting, forecasting and pipeline management.</li><li>Engage in and encourage cooperation across all company functional teams</li><li>Prepare reports for meetings, presentations, forecasting, budgeting, sales analysis and strategic planning activities.</li><li>Stay up-to-date on the latest industry trends and supply chain developments, proactively engage and educate our customers and building an engaging relationship with the market.</li></ul> Requirements: <ul><li>At least 10 years’ experience in Sales/Commercial/Business Development roles</li><li>Experience in the tobacco or consumer goods industry is an advantage.</li><li>Aggressive and tenacious in solution selling within a B2B technical sales environment.</li><li>Possess proven experience with sales &amp; business development through sharp hunting capabilities.</li><li>Track record with regional market development &amp; new product implementation will be plus.</li><li>Experience in account management and team working within a B2B technical sales environment.</li><li>Familiarity with sales performance tools &amp; salesforce CRM tools would be relevant</li><li>Conversant with all Microsoft Office applications, Tableau and Power BI would be an added advantage</li><li>Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market trends and customer needs.</li><li>Excellent communication and interpersonal abilities to collaborate effectively with internal teams and external customers.</li><li>Must be proficient in English and Chinese.</li><li>International travel is required including Southeast Asia countries such as Vietnam, Laos, Myanmar, Cambodia &amp; Thailand</li></ul>

Responsibilities: <ul><li>Quality point of contact for Global strategic customer accounts.</li><li>Leads Quality / Reliability interactions with the customer, including regular communication and escalations.</li><li>Provide the Voice of the Customer feedback with product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</li><li>Provides internal and external technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.</li><li>Influences without authority in efforts to achieve a robust 5D/8D response within agreed upon timeline.</li><li>Prepare comprehensive failure analysis reports that clearly communicate findings to both technical and non-technical stakeholders.</li><li>Drives systemic corrective action and continual improvement for customers through training and implementation and uses an array of quality improvement tools.</li><li>Regularly reports to management on the overall performance and effectiveness of the assigned global strategic customer account.</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier.</li><li>Supports RMA team functions for disposition of non-conforming products.</li><li>Frequent OEM customer contract manufactures onsite investigations within Vietnam and Southeast Asia as needed to review company product, application use case, problem solve and provide solutions</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design qualifications and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company.</li><li>Ensures compliance with company quality policies and procedures related to customer requirements.</li><li>Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.</li><li>Partners with engineering and sales to establish trust with our customers by sharing DDN strategic quality roadmap as well as resolving problems in a timely manner.</li><li>Acts as a liaison between company and the customer for Product Change Notifications and other contractual obligations.</li><li>Regularly conduct reviews with key customers regarding DDNs quality reliability performance.</li><li>Travel within Asia is required to work closely at customer onsite locations and other company locations, including overnight and multi-day trips.</li></ul> Requirements: <ul><li>Bachelor’s Degree with engineering technical focus.</li><li>Minimum 5+ years quality reliability and manufacturing experience working in a regional/global capacity.</li><li>Failure analysis expertise: plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.</li><li>Customer interface quality reliability experience in data center interconnect technology.</li><li>Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.</li><li>Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</li><li>Experienced in the use Lean Six Sigma,8D methodology, Design of Experiments (DOE), Statistical Process Control (SPC), Process Capability (CpK) techniques, Gage R&amp;R and experience with application FMEAs.</li><li>Possesses strong leadership skills and executive level presence.</li><li>Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.</li><li>Strong interpersonal, organization, and project management skills.</li><li>Ability to prioritize responsibilities in a fast-paced work environment.</li><li>Experience in core processes at component level including stamping, molding, plating, and next level assembly such as surface mount technology (SMT), press fit operations, system integrations and product testing.</li></ul>

Responsibilities: People Leadership &amp; Team Management: <ul><li>Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.</li><li>Drive team performance, engagement, capability development, and succession planning.</li><li>Manage resource planning, workload allocation, and prioritization across multiple initiatives.</li><li>Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.</li><li>Establish a culture of accountability, continuous improvement, and service excellence.</li></ul> Environment Services Delivery: <ul><li>Lead and oversee end-to-end test environment delivery and management activities.</li><li>Ensure environments are delivered consistently, securely, and within agreed timelines.</li><li>Drive environment planning, provisioning, configuration, maintenance, and operational readiness.</li><li>Manage competing environment demands across projects, testing cycles, and releases.</li><li>Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.</li></ul> Infrastructure &amp; Technical Oversight: <ul><li>Provide leadership and oversight across:</li></ul> Infrastructure Platforms: <ul><li>Windows Server</li><li>Linux Server</li></ul> Database Platforms: <ul><li>Microsoft SQL Server</li><li>Oracle Database</li></ul> Middleware Platforms: <ul><li>Apache Web Server</li><li>JBoss EAP</li><li>Oracle WebLogic</li></ul> Integration &amp; File Transfer Services: <ul><li>SFTP Services</li><li>IBM MQ issue coordination and triaging</li><li>IBM Sterling Connect: Direct</li></ul> Network &amp; Connectivity Management: <ul><li>Firewall and network access requests</li><li>DNS and connectivity coordination</li><li>Infrastructure dependencies and environment access management</li><li>While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.</li></ul> Support &amp; Service Management: <ul><li>Lead environment and operational support services.</li><li>Oversee incident, problem, and service request management processes.</li><li>Drive root cause analysis and service improvement initiatives.</li><li>Manage escalations and ensure timely resolution of critical issues.</li><li>Monitor service performance, KPIs, SLAs, and operational metrics.</li><li>Ensure support processes and operational controls are consistently followed.</li></ul> Governance &amp; Stakeholder Management: <ul><li>Act as the primary point of accountability for environment governance and service delivery.</li><li>Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.</li><li>Facilitate environment allocation, conflict resolution, prioritization, and risk management.</li><li>Provide regular reporting, updates, and recommendations to management and stakeholders.</li><li>Drive planning and coordination for project releases, environment readiness, and deployment activities.</li></ul> Environment Operations &amp; Continuous Improvement?: <ul><li>Lead environment monitoring, health checks, and operational reviews.</li><li>Coordinate data refresh, migration, restoration, and test data management activities.</li><li>Govern maintenance schedules, outage planning, and stakeholder communications.</li><li>Drive automation, process optimization, and operational excellence initiatives.</li><li>Support Disaster Recovery (DR) planning and execution activities.</li></ul> Requirements: <ul><li>8-12 years of overall IT experience.</li><li>Minimum 5 years of people management experience.</li><li>Proven experience managing teams of approximately 15-20+ resources.</li><li>Experience leading both Development and Support/Operations teams.</li><li>Experience managing environment services in a large enterprise environment.</li><li>Leadership &amp; Service Management</li><li>People management</li><li>Team performance management</li><li>Service delivery management</li><li>Incident and problem management</li><li>Operational governance</li><li>Stakeholder management</li><li>Resource planning and prioritization</li><li>Escalation management</li></ul>

Responsibilities: <ul><li>Ensure period end reporting correctly reflects BU results and HFM reporting&nbsp;</li><li>Prepare the monthly results to SSEA team for consolidated financial statements</li><li>Review of business activities, calculation, set up and posting of accounting journals in accordance with journal policy and support for management accounting in the same.</li><li>Prepare and review of Balance Sheet accounts reconciliations.</li><li>Prepare financial reports, flux analysis and other general accounting duties as required.</li><li>Prepare financial statement as per Indian accounting standards and ensure timely completion of Statutory audit without adverse remarks.</li><li>Support SSEA team with queries relating to India business.</li><li>Participate in meetings to identify and implement process improvements.</li><li>Ensuring compliance with internal controls</li><li>Keeping track of the transactions and monitoring accounts to ensure that ageing is up to date.</li><li>Analyzing vendor aging reports to pay all invoices in a timely manner and works to build sustainable processes between Accounts Payable, the supplier and internal customers.</li><li>Resolving vendor inquiries in a professional manner in a high-demanding environment.</li><li>Working with supply chain team to co-ordinate the sales details and process sales invoice in system. Also, perform revenue recognition activities to ensure the control in place.</li></ul> Requirements: <ul><li>CA or relevant degrees in Accounting or Finance.</li><li>5-8 years of relevant work experience</li><li>Excellent communication skills (written and verbal); fluent in English</li><li>Detail-oriented with a high sense of urgency and exceptional organizational skills</li><li>Excellent interpersonal and conflict management skills with the ability to operate with a global team, customer service, and leadership mentality</li><li>Ability to effectively lead, manage, and prioritize multiple projects, while operating in a fast-paced, complex global organization with shifting schedules and priorities</li><li>Solid working experience and knowledge of SAP, BI tools and office software</li></ul>

Responsibilities: <ul><li>Responsible to lead development team to fulfil end-to-end software development and support for all approved initiatives (projects, quarterly change requests, L3 production fixes).</li><li>This includes analysis and design to development, implementation, testing and support.</li><li>Collaborate with Enterprise and Domain architects to align application design to the overall architectural guidelines and direction.</li><li>Work with subject matter experts, business analysts, architects, software developers and business stakeholder to establish best or alternative solutions that are feasible within the technology and timeline constraints.</li><li>Review solution design and effort estimates from the team and prioritize projects and change requests assigned to the team.</li><li>Provide quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.</li><li>This includes delivery of source codes in compliance to the Bank’s defined security, coding and change management standards (eg. Veracode, SonarQube, Aldon, BitBucket).</li><li>Drive adoption of methods (E.g. Agile, DevOps ) and industry practices to improve quality and productivity outcomes.</li><li>Anticipate and resolve development issues or risks either independently or together with the relevant stakeholders.</li><li>Provide timely escalation of issues that impacts development schedule with proposed options for resolution.</li><li>Lead or contribute to cross-team improvement initiatives relating to methods, tools, people, architecture, project management and governance.</li><li>Provide regular, timely updates and escalation to Core Banking Head of Tech Delivery &amp; Development.</li><li>Partner with Test Managers to formulate comprehensive SIT test documents and build test automation and ensure completion of Unit test, SIT, User Acceptance Testing (UAT), performance / load testing and application security testing with quality results.</li><li>Manage people development aspects for the Core Banking delivery team, select, train, develop and manage technical team members in a conducive team environment.</li><li>Create technical documents for the solutions. Compile timely, comprehensive and accurate documentation and or reports as requested.</li><li>Development of technical specifications and plans.</li><li>Analyze functional specs and convert requirements to design document.</li><li>Conduct Functional Specification review with business and test team.</li></ul> Requirements: <ul><li>Good exposure and experiences in ATM in payments switch processing (e.g. ATM Transactions processing from ATM/CDM Machines, Local Switch for NETS/ ITMX / PCC/ BCS/ Paynow and Shared ATM network).</li><li>Sound knowledge on payments real time processing such as FAST &amp; PayNow services and Payment middleware switches with experience in Exception Handling &amp; Investigation, Interbank Clearing/Clearing channels, Payment Acquisition, and Payment Gateway</li><li>More than 8 years proven track record in developing and delivering global/regional IT capabilities for a multi-national/regional company.</li><li>Proven result-oriented career with a focus on development and support.</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills - ability to translate functional specifications to technological solution.</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders.</li><li>Good understanding and experience in waterfall and agile software development methodologies.</li><li>Strong knowledge and experiences on Linux/Unix, Shell Script, Batch Script, MQ, Connect Direct, WebLogic and OraclePL/SQL are a must.</li><li>Knowledge and experiences in ATM/Switch Background, Delivery Methodology documentation, and good understanding of SDLC.</li><li>Multi-task and change from one task to another without loss of efficiency or composure.</li><li>Team player and able to work independently with minimum supervision.</li><li>Bachelors degree in computer science, engineering or similar domain</li><li>Related professional/technical qualification (e.g. PMP) will be advantageous although not mandatory.</li></ul>

Responsibilities: <ul><li>Understand business function and analyse users requirements, make a clear scope of project and build consensus with users</li><li>Lead in analysis and scoping of data sourcing and functional enhancements, functional/application design, functional specifications, discuss and obtain users agreements</li><li>Obtain commitments from all identified stakeholders on creation of project plan and handle of project change management</li><li>Create project schedule, project activity list and control to keep the schedule and within budget</li><li>Prepare SIT test schedule and develop test cases</li><li>Arrange with users to conduct User Acceptance Test and arrange with development team to prepare necessary test environment and support functional testing</li><li>Monitor and report on the progress of UAT and follow up with the error resolution</li><li>Prepare necessary documents to facilitate and deliver the project (Release checklist, UAT results, etc)</li><li>Manage the technical delivery within timeline and with quality</li><li>Manage change request and defect with release control</li><li>Manage project issues, user and vendor expectations</li><li>Ensure end-user satisfaction and meeting service level agreement</li><li>Provide coaching to team and to build high performance team</li></ul> Requirements: <ul><li>Relevant experience in a Financial Institution for Management Accounting and Profitability Reporting</li><li>Financial applications (e.g. General Ledger, cost management, budget, forecast) in banking environmet</li><li>Good understanding of data from core banking and treasury products</li><li>Data mapping and data sourcing from data warehouse experience</li><li>Good understanding in SDLC phases</li><li>Capability in requirement analysis and functional design skills</li><li>Capability of self-learning and a quick learner</li><li>Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment</li><li>Good communication (written and oral) skills</li><li>Ability to network and influence others without direct oversight or supervision</li><li>Ability to develop and maintain productive working relationships with colleagues in distributed global locations</li></ul>

Responsibilities: <ul><li>Developing and executing account strategies to meet revenue targets and increase market share for automotive connectors and other key product folio</li><li>Focus on spec in company part into customer new project</li><li>Drive, report, monitor key metrics to achieve sales KPI which aligned with organization goal, which are new business wins (TERP), Revenue achievement and margin</li><li>Building and maintaining strong relationships with existing clients, including regular communication</li><li>Identifying and pursuing new business opportunities with potential clients in the appliance industry for 5 years revenue pipeline</li><li>Drive new business with customer engineer &amp; purchasing through sales &amp; marketing activities plan</li><li>Maintaining up-to-date knowledge of industry trends, competitors, and customer needs to drive sales growth</li><li>Collaborating with cross-functional teams in ASEAN and Global team, including sales, customer service, engineering, production, and quality assurance, to ensure consistent delivery of high-quality products and services, and other Sales KPI</li><li>Negotiating pricing, contracts, and delivery terms with clients to maximize profitability and customer satisfaction</li></ul> Requirements: <ul><li>Bachelor’s Degree required, preferably in Engineering education</li><li>High degree of integrity, Teamwork, Innovation and Accountability</li><li>Language: Excellent in English. Chinese is an advantage</li><li>Able to work in cross cultural especially in ASEAN countries and travelling</li><li>Preferably at least 5 years in sales or related field automotive industry (harness maker production field)</li><li>Customer service orientation</li><li>Demonstrate ability to collaborate cross functionally, cross regions</li><li>Strong verbal and written communication skills including presentation and computer skills (i.e. Power Point, Excel, Word, Salesforce, SAP and other tools)</li><li>Must be ambitious, exhibit strong results-orientation and execution characteristics</li><li>Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently</li><li>Ability and willingness to travel as required, Domestic/ Overseas, 25% is travelling</li></ul>

Role Description: <ul><li>This is a strategic individual contributor role within the Global Editorial Operations (GEO) team, responsible for driving AI-enabled transformation across legislative and regulatory content. </li><li>The successful candidate will partner closely with Editorial, Product and Technology teams to identify opportunities where AI and Large Language Models (LLMs) can improve content creation, enrichment, summarisation, classification, quality and workflow efficiency at a global scale.&nbsp;</li><li>While experience within legal or legislative publishing would certainly be advantageous, the hiring team is equally interested in professionals who have successfully led AI-enabled workflow optimisation and editorial transformation initiatives in publishing, information services, knowledge management or other content-rich environments.</li></ul> Responsibilities: AI Strategy &amp; Transformation&nbsp; <ul><li>Develop the global strategy for AI-enabled content creation and optimisation.</li><li>Identify opportunities to leverage LLMs, NLP and automation across editorial workflows.</li><li>Lead AI transformation initiatives from concept through implementation.</li></ul> Cross-functional Collaboration&nbsp; <ul><li>Partner with Product, Technology and Editorial teams to deliver scalable AI solutions.</li><li>Drive adoption of AI-enabled tools and new ways of working across global teams.</li><li>Influence stakeholders without direct line management responsibility.</li></ul> Editorial Excellence&nbsp; <ul><li>Define standards for AI-generated and AI-assisted content.</li><li>Ensure quality, consistency and responsible AI practices across editorial operations.</li><li>Develop best practices and training to improve AI capability across the organisation.</li></ul> Requirements: <ul><li>Experience leading AI or Generative AI workflow transformation.</li><li>Strong Editorial, Content Operations or Publishing background.</li><li>Experience implementing LLMs, NLP or AI-driven content solutions.</li><li>Programme or Product Management experience within content-rich environments.</li><li>Excellent stakeholder management and cross-functional leadership skills.</li><li>Legal, regulatory or legislative publishing experience is advantageous but not essential.</li></ul>

Responsibilities: <ul><li>Drive year-over-year sales growth within the assigned North Italy territory</li><li>Develop and execute strategic sales plans for residential HVAC OEM customers</li><li>Build and maintain strong relationships with key decision makers across customer organisations</li><li>Identify new business opportunities and grow existing accounts</li><li>Promote sustainable and low-GWP refrigerant solutions (e.g. CO2, R290, A2L)</li><li>Collaborate with internal teams across sales, engineering, and product management</li><li>Maintain accurate pipeline management, forecasting, and reporting</li><li>Deliver customer presentations and value-based selling approaches</li><li>Manage full sales lifecycle from prospecting through to deal closure</li></ul> Requirements: <ul><li>Proven experience in sales, account management, or business development</li><li>Experience within HVAC, refrigeration, or residential heating/cooling markets preferred</li><li>Strong commercial acumen and ability to manage complex sales cycles</li><li>Ability to develop and execute territory and account strategies</li><li>Excellent communication and stakeholder management skills</li><li>Ability to work across different cultures and manage regional accounts</li><li>Fluency in English and Italian preferred</li></ul>

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142 direct sales Jobs found

Senior Manager - Customer Experience

Sales Manager, Asia

Customer Quality Engineer

Test Infrastructure Platform Lead (MTest)

Financial Analyst - FP&A

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

Management Accounting Team lead ( VP2)

Account Manager IV - Connected Living Solutions

Global AI Legislation Content Optimisation Lead

Account Executive

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142 direct sales Jobs found

Senior Manager - Customer Experience

Sales Manager, Asia

Customer Quality Engineer

Test Infrastructure Platform Lead (MTest)

Financial Analyst - FP&A

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

Management Accounting Team lead ( VP2)

Account Manager IV - Connected Living Solutions

Global AI Legislation Content Optimisation Lead

Account Executive

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.