Manager, Manufacturing & Process Development Engineering

Director, Engineering Services

Manager, Operations

Director, Data Science

Cost Accountant

Assistant Food Service Sales Director

Director, Technical Services

Customer Account Manager

Responsibilities: <ul><li>Develop high speed cable assembly manufacturing process in accordance with&nbsp;</li><li>product development&nbsp;</li><li>Drive for excellence in existing manufacturing technologies and methods&nbsp;</li><li>Strive to implement new manufacturing technologies to provide improved process and&nbsp;</li><li>tolerance control&nbsp;</li><li>Support Product Development in the optimization designs (DFM) and piece parts for&nbsp;</li><li>manufacturability; realizes sample tooling, product samples and prototypes.</li><li>Design, develop, and qualify tooling and processes to meet Data and Devices&nbsp;</li><li>quality and production standards.&nbsp;</li><li>Support supply chain to verify supplier compliance and capability.&nbsp;</li><li>Act as the binding element between product development and manufacturing engineering,&nbsp;</li><li>ensuring the effectiveness and efficiency of this critical interface.&nbsp;</li><li>Maintain communication with project management team to understand current and future&nbsp;</li><li>strategic business needs&nbsp;</li><li>Prioritize and time manage a portfolio of projects/work efforts based on criticality and business&nbsp;need&nbsp;</li><li>Provide readouts to Director and VP level cross function management as necessary&nbsp;</li><li>Work with Dongguan operations team to assign resources necessary for the successful&nbsp;</li><li>execution of new product development&nbsp;</li><li>Facilitate and coordinate cross-function communication across globally matrixed organization&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Bachelor or above degree with mechanical/electric related majors.&nbsp;</li><li>At least 5 years related experience managerial level in multinational manufacturing site.&nbsp;</li><li>Familiar with Lean, Six Sigma. etc. industrial methods/tools.&nbsp;</li><li>With 2 years or above work experience in cable assembly industry is preferred.&nbsp;</li><li>Fluent in English and good presentation skills.&nbsp;</li><li>Familiar with MS software.&nbsp;</li><li>Familiar with industrial specification (i.e. IPC 620)</li></ul>

Role Description: <ul><li>The Director, Engineering Services leads engineers and maintenance staff to maintain the existing facilities and equipment while developing engineering solutions to operational issues or new processes.</li><li>This position implements capital projects, establishes engineering project objectives and technical criteria for evaluating project results and activities of project team while supporting the policies, goals and objectives of the Company.</li></ul> Responsibilities: Engineering Project Management and Qualification <ul><li>Member of Site Leadership Team</li><li>Develops, plans, coordinates and directs engineering aspects of projects of major scope and importance</li><li>Manages IQ, OQ, PQ program. ?	Manages external engineering services and recommends resources required to carry out projects or improvements</li><li>Routinely has direct contact with outside consultants, technical counterparts from key vendors</li></ul> Facilities and Equipment Maintenance&nbsp; <ul><li>Directs the maintenance staff for routine PM and unplanned repairs of facilities and production equipment.</li><li>Manages calibrations within the plant through in-house or contract services.</li><li>Supports Serialization within the plant.</li></ul> Cross Functional Coordination&nbsp; <ul><li>Supports safety, health, and environmental policies and procedures</li><li>Works with Environmental Health and Safety to ensure city, county, state, and federal regulations relating to the projects and process improvements are met at all times</li><li>Directs, and enforces the safety program for the engineering group and reviews safety records to uphold standards of maximum safety for all maintenance and calibration staff</li><li>Coordinates activities with manufacturing, packaging, logistics, research and development, technical services and IT Departments</li><li>Communicates directly with the operations departments to coordinate engineering activities</li><li>Communicates directly with QA and QC laboratory to ensure effective participation by engineering staff in the implementation of QA policies and procedures</li></ul> Plant/Process Improvement&nbsp; <ul><li>Communicates regularly with all engineers, both individually and as a group, to ensure good two-way communication concerning operational improvements and projects</li><li>Assists with planning and implementing plant improvements and expansions</li><li>Prepares reports, analyzes data, and makes recommendations for improving plant operations and solving manufacturing/packaging-related problems</li><li>Initiates and carries out projects that improve efficiency and/or reduce operating costs</li><li>Coordinates with maintenance and operations staff in reviewing the operation of plant equipment and systems to minimize unplanned downtime, anticipate solve problems in a timely manner, and to identify opportunities for improvement</li></ul> Supervisory Responsibilities&nbsp; <ul><li>Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the engineering staff</li><li>Ensures that all engineering staff are trained on the most updated version of the operating procedures</li></ul> Requirements: Education &amp; Experience <ul><li>Bachelor of Science in a related technical field plus progressive technical experience and demonstrated competence</li><li>10 years progressive management experience in pharmaceutical engineering, pharmaceutical operations, and operations management</li></ul> Knowledge In-depth knowledge of the pharmaceutical plant operations is an asset Skills &amp; Abilities <ul><li>Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.</li><li>Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.</li><li>Analytical -Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.</li><li>Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li><li>Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.</li><li>Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.</li><li>Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.</li><li>Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</li></ul> Physical Requirements <ul><li>Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds</li><li>Climb ladders and work in high, precarious places up to elevations of 75 feet</li><li>Regularly exposed to work near moving mechanical parts</li><li>Exposed to wet or humid conditions</li><li>Exposed to outdoor weather conditions</li><li>Regularly exposed to high noise environments</li><li>Exposed to extremely dusty environments</li><li>Exposed to chemicals used in the manufacturing process Engineering</li></ul>

Role Description:&nbsp; <ul><li>The purpose of this job is to oversee the production schedules in accordance with approved production instructions, standard operating procedures, while utilizing cGMP for the preparation of commercial product.</li><li>Monitor and document in a periodic performance review the performance of the production staff. Identify opportunities for process and equipment improvements.</li><li>Mentor staff and set goals and objectives for the production personnel.</li></ul> Responsibilities: <ul><li>Manufacturing Operations Management</li><li>Assure the accurate execution of cGMP/DEA documentation relative to manufacturing and packaging activities.</li><li>Assure the accurate manufacturing of bulk drug product for delivery to primary packaging without deviation.</li><li>Assure the accurate packaging of drug product in approved primary packaging components without deviation</li><li>Assure the accurate sampling of raw material and the packaging of samples for shipment as appropriate to contract testing laboratories.</li><li>Assure the accurate assessment of component inventory and reconciliation.</li><li>Assure staff training requirements are established and complete prior to the performance of process or procedure.</li><li>Assure the accurate performance of basic routine preventive maintenance of equipment and facility cleaning activities by operators.</li><li>Establish performance Goals and Objectives based on facility needs and High Corporate Standards.</li><li>Complete routine performance evaluations of staff, and recommend growth opportunities.</li><li>Assure adherence to established production schedules and monitor production performance as determined by the Plant Director.</li><li>Monitor the general safety of staff and assure safe work practices are followed by all site personnel.</li></ul> Requirements: Education &amp; Experience <ul><li>Undergraduate Degree in Pharmacy, Engineering, or equivalent in training and experience.</li><li>10 years’ experience in a pharmaceutical manufacturing environment.</li><li>Prior cGMP experience in a pharmaceutical production environment is necessary. 3-5 years’ previous supervisory experience required.</li><li>Proficiency in a body of information required for the job e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li></ul> Knowledge&nbsp; <ul><li>Knowledge of workplace health and safety requirements for applicable hazardous substances.</li><li>Must be able to demonstrate a high degree of understanding in the cGMP practices.</li><li>Must be able to demonstrate a high degree of understanding in the controlled drug substance regulations.</li><li>Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li></ul> Skills &amp; Abilities <ul><li>Demonstrate knowledge of the current good manufacturing practices.</li><li>Ability to convey information clearly and concisely to both individuals and groups.</li><li>Ability to troubleshoot manufacturing processes, write investigations and complete documentation.</li><li>Ensure adequate staffing and efficient workflow and provide reports and data on manufacturing activity.</li></ul> Physical Requirements	 <ul><li>This position requires working with or around hazardous substances, and is subject to work restrictions and precautions as set forth in the Safety Data Sheet, provided to all affected employees.</li><li>Ability to don personal protective equipment, if necessary. Able to walk the production floor.</li><li>This position requires working with or around hazardous substances, and is subject to work restrictions and precautions as set forth in the Safety Data Sheet, provided to all affected employees.</li><li>Ability to don personal protective equipment, if necessary.</li><li>Able to walk the production floor.</li></ul>

Responsibilities: Strategic Leadership:&nbsp; <ul><li>Define and execute the data science vision and roadmap aligned with business objectives and technological advancement opportunities.</li></ul> Team Management:&nbsp; <ul><li>Build, lead, and mentor a high-performing team of data scientists, fostering a culture of innovation, collaboration, and continuous learning.</li></ul> Advanced Research Direction:&nbsp; <ul><li>Direct cutting-edge research initiatives in NLP, LLMs, and other emerging AI technologies to maintain competitive advantage.</li></ul> Machine Learning and AI Solutions:&nbsp; <ul><li>Lead the development and implementation of machine learning algorithms and AI solutions to solve complex business problems.</li></ul> Data Collection and Preparation:&nbsp; <ul><li>Establish protocols for collecting, cleaning, and preprocessing large datasets, ensuring data quality and reliability.</li></ul> Data Visualization Strategy:&nbsp; <ul><li>Guide the creation of informative and compelling data visualizations to communicate results and insights to stakeholders effectively.</li></ul> Cross-functional Collaboration:&nbsp; <ul><li>Partner with executive leadership and cross-functional teams to identify strategic opportunities and address business challenges.</li></ul> Model Deployment and MLOps:&nbsp; <ul><li>Oversee the deployment of machine learning models into pro duction environments, ensuring scalability and reliability.</li></ul> Documentation Standards:&nbsp; <ul><li>Establish comprehensive documentation standards for projects, models, and code for knowledge sharing and reproducibility.</li></ul> Budget and Resource Management:&nbsp; <ul><li>Manage departmental budget, resource allocation, and infrastructure needs for data science operations.</li></ul> Ethical AI Governance:&nbsp; <ul><li>Develop and enforce ethical guidelines and best practices for AI development and deployment.</li></ul> Requirements: <ul><li>Bachelors, Masters or Ph.D. in Data Science, Computer Science, Statistics, or a related field; MBA or additional business education is a plus.</li><li>10+ years of progressive experience in data science, machine learning, or AI, with at least 8 years in leadership positions.</li><li>Demonstrated experience in managing and scaling data science teams of 15+ professionals.</li><li>Proven record of delivering high-impact AI and ML solutions that have driven significant business value.</li><li>Deep expertise with generative AI models and techniques (e.g., LLMs, GANs) for content generation and their practical applications.</li><li>Advanced knowledge of statistical analysis, machine learning algorithms, and data manipulation techniques at enterprise scale.</li><li>Experience in setting technical direction and implementing MLOps practices for model deployment and monitoring.</li><li>Strong business acumen with the ability to translate complex technical concepts into business value.</li><li>Excellent communication and leadership skills, with experience presenting to executive leadership.</li><li>Experience working in a global or multicultural environment.</li><li>Record of successful collaboration with product, engineering, and business teams.</li><li>Proficiency in multiple programming languages relevant to data science (Python, R, etc.) and big data technologies.</li></ul>

Responsibilities: <ul><li>Lead the plant’s cost accounting function, including design and implementation of robust cost control systems.</li><li>Develop and manage detailed product costing, activity-based costing models, and process-wise profitability analysis.</li><li>Provide deep insights on cost trends, production efficiency, and inventory usage to support strategic decision-making.</li><li>Analyze standard vs actual costs and proactively address variances through root cause investigation and corrective actions.</li><li>Conduct plant-wide cost audits and coordinate with production, procurement, and supply chain teams for financial alignment.</li><li>Drive initiatives in waste reduction, process improvement, and cost optimization at both micro and macro levels.</li><li>Oversee inventory valuation, stock audits, and reconciliation of raw materials, WIP, and finished goods.</li><li>Collaborate with the Finance Head and Plant Director for capital expenditure planning and cost-benefit analysis.</li><li>Ensure compliance with Cost Accounting Standards, internal controls, and regulatory reporting requirements.</li><li>Prepare high-level MIS reports, dashboards, and executive summaries for senior management and board-level reviews.</li></ul> Requirements:﻿﻿<ul><li>CMA (Cost &amp; Management Accountant) qualified; additional MBA in Finance or CA Inter is an advantage.</li><li>8-10 years of progressive experience in cost accounting, with at least 3 years in a senior role in a manufacturing plant.</li><li>Proven track record in implementing cost optimization strategies and improving profitability.</li><li>Strong command of ERP systems (e.g., SAP, Oracle) and advanced Excel/Power BI for analytics.</li><li>In-depth understanding of cost structures, production processes, and inventory management in industrial environments.</li><li>Excellent communication, leadership, and cross-functional collaboration skills.</li></ul>

Responsibilities: <ul><li>Sales Strategy Development: Create and implement strategies to achieve revenue targets and grow market share. Identify opportunities, analyze market trends, and monitor the competitive landscape.</li><li>Team Leadership: Lead, motivate, and develop the sales team. Set clear targets, monitor performance, provide coaching, and cultivate a culture of high performance and collaboration.</li><li>Key Account Management: Build and maintain strong relationships with key accounts, including major retailers, supermarkets, and food service providers. Ensure customer satisfaction through close collaboration and effective negotiation.</li><li>Sales Forecasting &amp; Planning: Analyze sales data and demand trends to forecast sales and plan inventory. Coordinate with production and supply chain teams to ensure product availability.</li><li>New Business Development: Identify and secure new business opportunities. Engage potential customers, conduct presentations, negotiate terms, and close deals to expand market reach.</li><li>Sales Performance Monitoring: Track key performance indicators such as revenue, profitability, market share, and customer feedback.</li><li>Use data insights to optimize performance and address gaps.</li><li>Marketing Alignment: Work closely with the marketing team to align product positioning, pricing, promotions, and campaigns with sales goals.</li><li>Budgeting &amp; Reporting: Manage the sales budget, including expenses, incentives, and promotions. Prepare regular reports for senior management with insights on progress, challenges, and opportunities.</li><li>Industry &amp; Market Awareness: Stay informed on trends, competitor activity, and regulatory developments in the FMCG food sector to adapt strategies proactively.</li><li>Cross-Functional Collaboration: Coordinate with finance, operations, logistics, and other departments to ensure sales initiatives align with broader company objectives.</li><li>Team Development: Coach team members to build competencies that support both individual and organizational success.</li><li>Culture &amp; Representation: Represent our client professionally in all interactions. Promote a culture of inclusiveness, collaboration, and alignment with the values of a world-class organization and the Johnsonville Way.</li></ul> Requirements: <ul><li>Diploma or higher in a relevant field</li><li>Strong sales background in the FMCG sector, with progressive experience in business development, account management, and sales leadership</li><li>Proven “hunter” mentality—self-motivated, persistent, and energized by acquiring new business and expanding market share</li><li>Demonstrated success in identifying, pursuing, and winning high-value deals, especially within the food service industry</li><li>Solid experience working with major clients, including contract negotiations and relationship management</li><li>Deep knowledge of food service distribution channels, market dynamics, and customer needs</li><li>Strong network and connections in the food service space, with the ability to open doors and build new pipelines</li><li>Excellent communication, persuasion, and negotiation skills</li><li>Results-oriented, strategic thinker with a hands-on approach to execution and team leadership</li></ul>

The RoleThis role entails enhancing the operational efficiency of all fleets across the nation, aiming to minimize downtime and maximize asset availability and utilization across all regions in&nbsp;the country. The individual in this position spearheads the translation of comprehensive business directives concerning fleet management into detailed operational strategies. Their&nbsp;primary focus is on executing fleet management projects aligned with the organizations needs and priorities. Managing, curbing, and offering transparency on fleet operational expenses&nbsp;and essential fleet management metrics. These metrics are instrumental in informing business decisions related to fleet acquisition, monitoring fleet operating conditions, and&nbsp;determining fleet disposal or conversion, aligning these actions with the overarching business directives. Key ResponsibilitiesStrategy and Leadership responsibilities&nbsp;• Formulate, assess, and execute fleet management strategies, guaranteeing team members comprehension and adherence to strategic objectives.&nbsp;• Establish and enforce vehicle operating standards to sustain fleets consistently across all regions.&nbsp;• Devise and implement strategies for cost control and reduction across various fleet types within the business.&nbsp;• Oversee the development and management of the companys fleet budget, ensuring alignment of all vehicle expenses with the allocated budget for the period.&nbsp;• Produce a monthly analysis report on vehicle performance, highlighting the significant contributions of all fleets and identifying necessary enhancements for asset optimization.&nbsp;• Provide leadership and management oversight to staff within the business unit, addressing grievances, disciplinary actions, performance capabilities, and absences effectively.&nbsp;• Drive personnel development initiatives and oversee the team to ensure the delivery of exceptional service standards.&nbsp;&nbsp; Vehicle Management &amp; Operational Responsibilities&nbsp;• Supervise vehicle repairs and ensure adherence to preventive maintenance plans.&nbsp;• Oversee the inventory of vehicle components, ensuring frequent checks and maintenance by assigned team members.&nbsp;• Manage team members to monitor vehicle registration, insurance, and timely renewal of all vehicle documentation.&nbsp;• Address systemic gaps and identified leakages during repair and maintenance periods.&nbsp;• Serve as the primary contact with the companys fleet insurers.&nbsp;• Manage processes for obtaining damage estimates and ensure prompt repairs to meet fleet availability targets.&nbsp;• Provide advice on fleet procurement and recommend disposal of obsolete vehicles in line with the asset life cycle.&nbsp;• Ensure vehicles adhere to approved guidelines, accurately record vehicle usage data, and report it to the business.&nbsp;• Ensure all assets are available as per operational requests by appropriately scheduling, forecasting, and analyzing current usage trends.&nbsp;• Offer visibility on monthly/quarterly diesel consumption, asset utilization, vehicle safety standards, and overall fleet status across different country locations.&nbsp;• Oversee the integration of new assets into the business and provide necessary instructions and training to fleet management operators to prevent accidents, injuries, and asset damage or misuse.&nbsp;• Manage the process of removing fleet assets from the organization, considering relevant factors to maximize returns on investment.&nbsp; Customer Responsibilities&nbsp;• Lead and guarantee continuous fleet availability, spearheading enhancements in customer experience and fostering improved relationships with fleet users.&nbsp;• Monitor performance against Service Level Agreements (SLAs) while effectively managing both internal and external expectations.&nbsp;• Forge robust partnerships with all fleet customer segments, ensuring that provided services, vehicles, and equipment meet the transportation and equipment needs of users across these segments.&nbsp;• Consistently manage critical key performance indices (e.g., fleet availability, performance, user satisfaction, and costs) to ensure the companys fleets consistently rank within the top quartile of comparable peer groups in the industry.&nbsp;• Serve as the foremost expert on all fleet-related matters for Operations Managers and other key internal and external stakeholders.&nbsp; Compliance and Safety Assurance&nbsp;• Ensure compliance with industry regulations, safety protocols, and quality standards in all technical operations.&nbsp;• Implement safety programs and measures to promote a safe working environment for employees and adherence to legal requirements.&nbsp; Budgeting and Resource Management&nbsp;• Develop and manage budgets for technical services, ensuring cost-effective utilization of resources.&nbsp;• Monitor expenditures, analyse variances, and identify cost-saving opportunities where applicable.&nbsp; Stakeholder Engagement and Collaboration&nbsp;• Collaborate with cross-functional teams including Operations, Procurement, and Management to achieve operational objectives.&nbsp;• Maintain relationships with external stakeholders, suppliers, regulatory bodies, and service providers.&nbsp; Technical Expertise and Innovation&nbsp;• Stay updated with industry advancements, technological innovations, and best practices in transportation technical services.&nbsp;• Introduce innovative technologies or methodologies to improve technical operations and service delivery.&nbsp; Risk Management and Crisis Response&nbsp;• Develop contingency plans and strategies to address potential risks or disruptions in technical services operations.• Coordinate responses to emergencies or critical incidents affecting technical aspects of transportation services&nbsp; Minimum RequirementsA degree/ diploma&nbsp;in Mechanical Engineering, Logistics/Transport Management or related discipline&nbsp;Minimum of 7-10 years’ experience in Fleet Management and the last three years should be in a management role • Transport and Logistics&nbsp;&nbsp;• Automobile Workshops and industry&nbsp;• Manufacturing&nbsp;• Proven track records of managing a large fleet size&nbsp;&nbsp;• Consistent achievement in the delivery of business mandates on fleet management&nbsp;• Experience in managing relationship with both internal and external stakeholders&nbsp; Knowledge&nbsp;• Fleet operations&nbsp;• Relevant legislation and statutory obligations relating to the operation of Fleet Transport&nbsp;&nbsp;• An understanding of health and safety issues affecting operational service&nbsp;• Financial monitoring and budgetary control&nbsp;• Able to comprehend and react appropriately to changing situations&nbsp;• Sound knowledge in vehicle maintenance scheduling&nbsp;• Extensive knowledge and experience with fleet support functions; including support services, and competitive business requirements&nbsp; Skills&nbsp;• Strong communication skills - You are an exceptional listener.&nbsp;You communicate clearly.&nbsp;You write exceptionally well, and you speak eloquently. You can explain just about anything to anyone.&nbsp;You’re comfortable on the phone or to groups of people – at any level.&nbsp;You are incredibly tactful&nbsp;when delivering the facts.&nbsp;&nbsp;&nbsp;• Problem solving - You enjoy solving problems.&nbsp;Getting to the root cause.&nbsp;You love taking on difficult challenges and finding creative, innovative solutions.&nbsp;You don’t get flustered easily.&nbsp;If you don’t know the answer, you’ll dig until you find it.&nbsp;• Detail oriented - You pay strong attention to the details as it is one of your core qualities.&nbsp;As far as you are concerned, anything worth doing is worth doing right, every single time.&nbsp;You stay focussed and nothing falls through the cracks on your watch.&nbsp;&nbsp;• Exceptional critical thinking skills - You can identify gaps in logic and underlying causes of issues; You think on your feet.&nbsp;You like learning new things, and you can learn quickly.&nbsp;&nbsp;• Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.&nbsp;&nbsp;• Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude • Certified in Logistics, Transportation &amp; Distribution (CLTD)&nbsp;• Certified in Transportation &amp; Logistics (CILT)&nbsp;• Certified Supply Chain Professional (CSCP)&nbsp;• Possession of Project Management certification (PRINCE2, PMI etc)&nbsp;• Membership of recognized professional body&nbsp;&nbsp;

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

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8 director Jobs found

Manager, Manufacturing & Process Development Engineering

Director, Engineering Services

Manager, Operations

Director, Data Science

Cost Accountant

Assistant Food Service Sales Director

Director, Technical Services

Customer Account Manager

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8 director Jobs found

Manager, Manufacturing & Process Development Engineering

Director, Engineering Services

Manager, Operations

Director, Data Science

Cost Accountant

Assistant Food Service Sales Director

Director, Technical Services

Customer Account Manager

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