Customer Experience Director

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Senior Manager – Mechanical

Senior Manager- Interior Design

Senior Manager- Electrical

Associate Director – Infrastructure Project Delivery

AVP/VP, Software Engineer, Technology Group

AI / ML Engineer

Senior Analyst, Threat Detection and Response

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for M365, Exchange, and workplace infrastructure services.</li><li>Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.</li><li>Own platform health, capacity planning, and continual service improvement initiatives.</li><li>Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).</li><li>Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.</li><li>Manage endpoint management solutions (e.g., device compliance, patching, security baselines).</li><li>Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).</li><li>Collaborate with network and voice teams to resolve communication-related issues.</li><li>Ensure seamless user experience across collaboration and communication tools.</li></ul> Security &amp; Compliance: <ul><li>Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.</li><li>Ensure compliance with enterprise security policies, including endpoint and access controls.</li><li>Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.</li><li>Enforce governance and privileged access management processes.</li></ul> Automation &amp; Optimization: <ul><li>Use PowerShell scripting and automation tools to improve operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive continuous improvement initiatives for system reliability and performance.</li></ul> Incident &amp; Service Management: <ul><li>Lead major incident management (MIM) calls for workplace services.</li><li>Perform advanced troubleshooting and triage of platform-related issues.</li><li>Work closely with the Workplace IT Service Desk for escalations and after-hours support.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams including infrastructure, security, and applications.</li><li>Act as a point of escalation for business-critical incidents.</li><li>Provide reporting, insights, and recommendations to management.</li></ul> Requirements: <ul><li>Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.</li><li>Strong expertise in:</li><li>Exchange (On-Prem / Hybrid / Online)</li><li>M365 collaboration ecosystem (Mandatory)</li><li>VMware Horizon (VDI) (Mandatory)&nbsp;</li><li>Endpoint management platforms</li><li>Unified Communications support</li><li>Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).</li><li>Strong scripting and automation skills (PowerShell preferred).</li><li>Proven experience in leading teams or acting as technical lead.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li></ul>

Responsibilities: <ul><li>Support the implementation of BIM and VDC processes across design, construction, and asset handover phases.</li><li>Assist in reviewing BIM models and project information to ensure compliance with client standards and ISO 19650 requirements.</li><li>Participate in model coordination, clash detection, and multidisciplinary coordination workshops with project stakeholders.</li><li>Support reality capture initiatives, including drone surveys, laser scanning, photogrammetry, and 360° site documentation.</li><li>Contribute to the development and continuous improvement of BIM standards, workflows, and digital delivery practices.</li><li>Assist in analyzing project and asset data to support digital reporting, performance monitoring, and informed decision-making.</li><li>Research, evaluate, and support the adoption of emerging technologies such as Digital Twins, AI, IoT, reality capture, and advanced analytics solutions.</li><li>Support innovation initiatives, pilot projects, and technology assessments aimed at improving project delivery, operational efficiency, and sustainability outcomes.</li><li>Monitor industry trends and best practices in BIM, VDC, PropTech, ConTech, and digital transformation to identify opportunities for continuous improvement and innovation.</li></ul> Requirements: <ul><li>Bachelor’s degree in architecture, Engineering, Construction Management, or a related built-environment field.</li><li>Basic understanding of BIM, digital design, construction processes, and project information management.</li><li>Strong interest in BIM, VDC, digital construction, innovation, and emerging technologies</li><li>0-3 years of experience; fresh graduates are encouraged to apply.</li><li>Internships, university projects, research, competition, or extracurricular experience related to BIM, design, construction technology, data, or innovation is an advantage</li><li>Basic proficiency in one or more BIM or design applications such as Autodesk Revit, , Navisworks, or equivalent tools.</li><li>Interest in reality capture, drones, laser scanning, 360-degree imagery, GIS, digital twins, AI, and immersive technologies.</li><li>Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Word, Outlook, and Teams; Power BI knowledge is an advantage.</li><li>Analytical thinking, attention to detail, problem-solving, research, and data interpretation skills.</li><li>Clear written and verbal communication, presentation, teamwork, time management, and willingness to learn.</li></ul>

Responsibilities: <ul><li>Provide strategic leadership and technical governance for all mechanical disciplines, including HVAC, public health, plumbing, drainage, fire protection and associated systems, from concept design through final handover and defect liability close-out.</li><li>Direct consultants and project teams to deliver coordinated, buildable, sustainable and lifecycle-cost-effective designs aligned with development briefs, asset standards, approved budgets and project programmes.</li><li>Own the technical review and approval of mechanical design deliverables, specifications, calculations, BIM models, tender documents, IFC packages, shop drawings, material submittals and method statements.</li><li>Lead value engineering, technical due diligence and option assessments to optimize capital expenditure, operating costs, energy performance, maintainability and asset reliability without compromising quality or compliance.</li><li>Ensure all mechanical works comply with UAE regulations, relevant authority requirements, applicable codes, fire and life-safety standards, sustainability commitments and approved project specifications.</li><li>Monitor contractor and consultant performance, identify emerging technical, cost, quality and programme risks, and drive timely corrective action, escalation and recovery plans.</li><li>Lead site inspections and technical audits to verify workmanship, installation quality, system integration and compliance; ensure NCRs, RFIs, design changes and technical issues are resolved within agreed timelines.</li><li>Oversee testing, commissioning, performance verification, authority inspections, training, documentation, asset data, warranties and handover requirements to achieve operational readiness and timely project acceptance.</li><li>Manage mechanical budgets, technical variations, claims support and procurement evaluations, providing clear recommendations that protect the company’s commercial and contractual interests.</li><li>Develop team capability through clear objectives, coaching, performance management, resource planning and succession development, while fostering accountability, collaboration and technical excellence.</li></ul> Requirements: <ul><li>Bachelor’s degree in Mechanical Engineering from a recognized institution; Master’s degree in Engineering, Project Management or</li><li>Business Administration is preferred.</li><li>Professional engineering registration or membership of a recognized engineering institution is preferred.</li><li>Strong knowledge of UAE authority requirements, international mechanical codes, fire and life-safety standards, sustainability requirements, BIM coordination and testing and commissioning practices</li><li>Minimum 12–15 years of relevant experience in mechanical building&nbsp;services and major real estate or infrastructure developments, including</li><li>at least 5 years in a senior management or discipline leadership role.</li><li>Proven experience leading multidisciplinary teams and managing</li><li>consultants and contractors through design, construction, testing, commissioning and handover in the UAE or GCC.</li></ul>

Responsibilities: <ul><li>Oversee the design process to ensure all projects adhere to the highest quality of designs.</li><li>Review interior design packages submitted by the consultants, make sure they align with company Design Guidelines, protect the design intent, and ensure that purchasers receive what they have purchased to ensure alignment with the design intent.</li><li>Review design submissions for technical and commercial compliance during the design stage, and lead value engineering exercises to achieve target budgets to ensure that all design submissions comply with technical and commercial requirements.</li><li>Operate within the stipulated framework to maintain legal and ethical standards and ensure compliance with required Company’s regulatory framework and corporate governance.</li><li>Lead and manage all aspects of the design process, including designing, procurement, consultant appointment, and project execution to ensure that all technical procedures meet approved corporate operational design objectives.</li><li>Review the preparation of project-specific design briefs that reflect project intent and objectives.</li><li>Manage consultants and ensure that risks are mitigated, and senior management is informed of any changes.</li><li>Provide regular feedback on project status, risks and approved feasibility to ensure that design goals are being met.</li><li>Manage stakeholder relationships at all levels, including liaising with stakeholder partners and key business affiliates.</li><li>Stay updated with industry trends, best practices, and emerging technologies in market dynamics, and competitive landscape relevant to the organization.</li><li>Ensure compliance with policies, procedures, processes and controls of project design activities at all levels.</li></ul> Requirements: <ul><li>Bachelor’s Degree in Interior Design /Architecture; Master’s degree preferred.</li><li>International certification in Interior design / LEED AP (Leadership in Energy and Environmental Design Associate Professional) Certification – preferred</li><li>Excellent knowledge of real estate development processes, and industry standards.</li><li>Working knowledge of interior design, coordination with architectural, structural, mechanical, and electrical disciplines; interior construction; and interiors specifications.</li><li>Min. 8-10+ years’ experience in a real estate / design consultancy managing designs&nbsp;</li><li>Experience managing design teams across various project phases (concept,development, implementation)</li><li>Experience working with project managers, engineers, and other stakeholders to ensure design integration within the project lifecycle</li></ul>

Responsibilities: <ul><li>Lead the electrical engineering strategy and delivery plan for assigned company projects, translating development briefs and operational requirements into clear design criteria, scopes of services, technical standards, deliverables and governance controls.</li><li>Lead the technical evaluation, appointment and performance management of MEP consultants, specialist designers, contractors and suppliers, ensuring competent resources, timely deliverables and compliance with contractual obligations.</li><li>Direct and assure the design of electrical power, lighting, emergency power, earthing, lightning protection, ELV, ICT, AV and security systems across concept, schematic, detailed design, tender and IFC stages, ensuring full multidisciplinary coordination, constructability and operability.</li><li>Ensure all electrical designs, calculations, specifications and installations comply with company requirements, applicable UAE regulations and the requirements of DEWA, Dubai Civil Defence, SIRA, telecom providers and other relevant authorities.</li><li>Provide senior technical input to feasibility studies, procurement strategies, tender documents, bid evaluations and technical clarifications, and recommend appointments based on compliance, capability, lifecycle value and project risk.</li><li>Drive value engineering, standardization, energy efficiency, smart-building integration and lifecycle-cost optimization without compromising safety, quality, customer experience, maintainability or performance.</li><li>Govern construction-phase technical submissions, including shop drawings, material submittals, method statements, RFIs, design changes and technical deviations, ensuring decisions are timely, documented and aligned with approved design intent and change-control requirements.</li><li>Monitor site execution through targeted inspections, technical audits and progress reviews; direct corrective action for quality deficiencies, non-conformances, interface issues and emerging risks, and escalate matters affecting safety, cost, programme or handover readiness.</li><li>Lead electrical testing and commissioning governance, integrated systems testing, authority</li><li>inspections, energization and performance verification, ensuring approved procedures, complete records and safe, reliable operation of all systems.</li><li>Manage electrical handover and close-out, including authority NOCs and approvals, as-built drawings, asset data, operation and maintenance manuals, training, warranties, spares, snag closure and defectliability obligations, in coordination with company operators and end users.</li><li>Maintain clear oversight of electrical cost, programme, procurement status, technical risks, changes and consultant/contractor performance, providing accurate reports, forecasts, recommendations and timely escalations to Project Delivery leadership.</li><li>Lead, coach and develop the electrical engineering team; allocate resources across projects, promote knowledge sharing and lessons learned, and establish consistent technical standards and best practices across the company portfolio.</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical Engineering from an accredited university; a master’s degree is advantageous.</li><li>Professional engineering registration, chartership or recognized project-management certification is preferred.</li><li>Strong knowledge of UAE electrical regulations, utility and authority requirements, international codes, sustainability principles and safe systems of work.</li><li>Minimum 12–15 years of progressive electrical engineering experience in major real estate or infrastructure developments, including at least</li><li>five years in a management or technical-leadership role with accountability across design, construction, testing, commissioning, authority approvals and handover.</li><li>Demonstrated experience managing multidisciplinary consultants, contractors and specialist systems across multiple concurrent projects in</li><li>the UAE or a comparable regulatory environment.</li></ul>

Responsibilities: <ul><li>Support the Director in defining and implementing infrastructure project delivery strategies, execution plans, governance requirements and operational priorities aligned with the approved business plan.</li><li>Lead assigned infrastructure projects and work packages through procurement, construction, testing, commissioning and handover, with clear accountability for scope, programme, cost, quality, safety and sustainability outcomes.</li><li>Direct multidisciplinary consultants, contractors, utility providers and internal teams, ensuring coordinated delivery across roads, drainage, sewerage, potable water, irrigation, power, district cooling, telecommunications and related civil works. Establish and maintain integrated schedules, budgets, cash-flow forecasts, risk registers and performance dashboards; identify emerging variances and implement timely mitigation, recovery and escalation measures.</li><li>Oversee technical reviews, constructability assessments, value engineering, interface management and</li><li>design change control to ensure solutions are compliant, coordinated, buildable and commercially sound.</li><li>Manage procurement and contract-administration activities for assigned packages, including scope development, tender evaluation, contractor and consultant performance, payment recommendations, variations, claims and commercial close-out in accordance with the Delegation of Authority.</li><li>Develop and manage the project authority approvals strategy and responsibility matrix, ensuring all required submissions, NOCs, permits, technical clearances, inspections, utility service connections and completion certificates are identified, programmed and secured in line with project milestones.</li><li>Lead and coordinate all formal engagement with RTA, DEWA, Dubai Municipality, DDA/Trakhees, Civil Defence, telecommunications operators and other approving bodies, acting as the principal project-delivery focal point for authority-related matters.</li><li>Oversee the preparation, quality review and timely submission of authority drawings, reports, calculations, applications and supporting documents; ensure consultant and contractor responses address authority comments fully and within agreed timelines.</li><li>Maintain an authority approvals tracker covering submissions, review cycles, fees, undertakings, permits, inspections and dependencies; identify risks to the programme, drive mitigation actions and escalate critical delays with clear recommendations.</li><li>Chair and participate in authority coordination meetings, technical workshops and site inspections; record decisions and commitments, assign actions and ensure timely closure of comments, non-compliances and outstanding requirements.</li><li>Ensure approved authority conditions and utility requirements are incorporated into design, procurement, construction and handover deliverables; manage proposed deviations or changes and maintain complete approval and close-out records for final acceptance.</li><li>Ensure rigorous compliance with approved drawings, specifications, contracts, authority requirements and quality, health, safety and environmental standards; drive the timely closure of NCRs, defects and audit findings.</li><li>Chair project, technical, commercial and progress reviews; provide concise, accurate and decision-oriented reports to senior management on delivery status, key risks, financial exposure and required actions.</li><li>Manage interfaces with master planning, development, design, commercial, finance, legal, community management and handover teams to ensure infrastructure readiness supports plot, asset and community delivery milestones.</li><li>Lead resolution of critical site, utility, access, stakeholder and third-party issues, escalating material matters with clear recommendations and protecting project objectives and contractual entitlements.</li><li>Provide leadership, coaching and performance direction to project team members, promote accountability and collaboration, and drive continuous improvement, lessons learned and adoption of industry best practice and digital delivery tools.</li></ul> Requirements: <ul><li>Bachelor’s degree in Civil Engineering or a closely related engineering discipline from a recognized university.</li><li>Professional engineering registration and/or a recognized project management qualification such as PMP, PRINCE2 or an equivalent certification is preferred.</li><li>Strong knowledge of infrastructure design and construction standards, contract administration, project controls and Dubai authority approval processes.</li><li>Minimum 12 years of progressive experience in infrastructure project delivery, including at least 5 years in a senior project management or leadership capacity.</li><li>Demonstrable experience delivering large-scale roads, utilities and masterdevelopment infrastructure projects through design, procurement,</li><li>construction, commissioning and handover.</li><li>Substantial UAE experience is preferred, with practical knowledge of Dubai authorities, utility providers, regulatory requirements and stakeholder</li><li>interfaces.</li></ul>

Responsibilities: <ul><li>Collaborate and Innovate: Partner with portfolio managers, business managers, and product owners to tackle complex challenges and transform them into purposeful software solutions that drive our success</li><li>Design and Develop: Craft advanced algorithms and applications that significantly improve operational efficiency, enhance decision-making, and propel strategic initiatives forward</li><li>Leverage Emerging Technologies: Harness the power of machine learning and artificial intelligence to create innovative solutions that give us a competitive edge in the industry</li><li>Champion Excellence: Lead peer code reviews and share your technical expertise to cultivate a culture of continuous improvement and excellence</li><li>Ensure Quality: Execute rigorous System Integration Tests and work closely with business users on User Acceptance Tests to guarantee top-tier deliverables</li><li>Document and Guide: Develop comprehensive documentation and user guides to ensure seamless adoption and utilisation of new systems</li><li>Stay Ahead: Continuously explore and integrate emerging technologies to keep our solutions at the forefront of innovation&nbsp;</li></ul> Requirements: <ul><li>At least 5 years of relevant experience in software development, and hands-on experience in solution designing, software testing, and production support</li><li>Proficiency in Agile software development methodologies and practices such as Scrum, Kanban, or Test-Driven Development</li><li>Hands-on technical skills and good competency in Java and related frameworks such as Spring or Hibernate</li><li>Strong experience with Java / C# Dot Net / Typescript / Python</li><li>Preferred experience in relevant domains, including but not limited to the financial sector, such as SaaS integrations, enabling a deep understanding of industry-specific challenges and solutions</li><li>Familiarity with cloud platforms like AWS or Azure and containerisation technologies like Docker and Kubernetes</li><li>Strong team player who is keen to learn, independent, and possesses strong analytical, problem-solving, communication, and interpersonal skills</li><li>Passionate about understanding business requirements and using technology to transform or improve current state</li><li>Familiar with and interested in learning about current and emerging technology landscapes</li><li>Bachelor’s or equivalent degree in Science, Technology, Engineering, and Mathematics (STEM) related discipline is advantageous</li><li>Ability to adapt to a dynamic environment and demonstrate strong prioritisation skills</li><li>Experience leading engineering teams and/or mentoring junior software engineers is advantageous, especially for VP candidates&nbsp;</li></ul>

Responsibilities: <ul><li>Design and development of robust, efficient and real-time algorithms for Analysis and Classification of Medical Images using state-of-art techniques from Image Processing, Pattern Recognition, Computer Vision and Machine Learning.&nbsp;</li><li>Development of innovative solutions for various problems related to Segmentation, Detection, classification and quantification of high resolution (~50K x 50K) coloured images for applications in Digital Pathology.&nbsp;</li><li>Design of efficient models in Machine Learning / Deep Learning for accurate analysis and classification of High resolution Images.&nbsp;</li><li>To learn and update oneself on the emerging trends of technology and apply them in the projects for better results leading to publications and patents.&nbsp;</li><li>Explore new areas of Expert Systems, Cognitive Computing, Artificial Intelligence, Computational Photography etc.&nbsp;</li><li>Define and estimate technical solutions, document technical approach options and recommendations.</li></ul> Requirements: <ul><li>PhD / M. Tech. / M.E. / M.C.A. (preferably from CSE / IT / ECE / EE background)&nbsp;</li><li>B. Tech. / B.E. with exceptional academic/professional background&nbsp;</li><li>Image Processing, Pattern Recognition, Computer Vision&nbsp;</li><li>Machine Learning, Deep Learning&nbsp;</li><li>Experience with Medical Image Processing is an added advantage&nbsp;</li><li>Hands-on experience in developing and implementing Image Processing and Machine Learning algorithms&nbsp;</li><li>Strong programming knowledge in Pytorch, Tensorflow&nbsp;</li><li>Hands-on experience in using Deep Learning frameworks and libraries&nbsp;</li><li>Concepts of parallel architecture on GPU is an added advantage</li><li>Should have 4+ years of experience in Image Processing, Segmentation, Pattern recognition, Computer Vision, Machine Learning, Image Processing, Object Detection, Pytorch, Tensorflow</li></ul>

Responsibilities: <ul><li>Continuously monitor security consoles and dashboards (SIEM, EDR, etc.) for suspicious activity; triage alerts to identify valid security incidents versus false positives and prioritize response based on asset criticality and business risk.</li><li>Investigate suspicious activities and security events, determine the scope and severity of incidents, and gather relevant evidence. Perform root cause analysis to identify attack vectors and affected systems.</li><li>Execute incident response actions end-to-end – including timely containment of threats, eradication of malicious artifacts, and system recovery – following the organization’s incident response plan. Coordinate with IT infrastructure, application owners, and other stakeholders to ensure effective remediation of incidents.</li><li>Proactively hunt for indicators of compromise and hidden threats in logs, network traffic, and endpoint telemetry, even without specific alerts. Use hypothesis-driven techniques and knowledge of attacker TTPs to uncover stealthy or emerging threats that evaded initial detection.</li><li>Continuously tune SIEM/EDR detection rules, thresholds, and SOAR playbooks—automating repetitive response actions to reduce false positives and accelerate containment</li><li>Leverage internal and external threat intelligence sources to enrich analysis and response. Stay updated on new vulnerabilities and adversary tactics; incorporate this knowledge to adjust monitoring rules and incident response strategies. Map observed malicious activities to frameworks like MITRE ATT&amp;CK for reporting and analysis.</li><li>Work closely with global SOC team members and escalate complex incidents to senior analysts or incident response leads when necessary. Collaborate with colleagues in other regions to ensure seamless coverage and knowledge sharing across the security team.</li><li>Document investigation steps, findings, and actions taken for each incident in a clear and concise manner. Prepare incident reports and contribute to post-incident review meetings, highlighting what occurred, how it was resolved, and recommendations to prevent future occurrences.</li><li>Assist in developing and updating incident response playbooks, standard operating procedures, and knowledge base documentation. Provide feedback and suggestions to improve security monitoring tools, analytics content (detection rules), and workflow automation (SOAR playbooks) for greater efficiency and effectiveness.</li><li>Share insights from incidents and trending threats with the broader team to enhance overall awareness. Mentor and guide junior analysts (Tier 1 SOC analysts) by sharing analysis techniques and best practices, elevating the team’s collective skill level.</li></ul> Requirements: <ul><li>Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, or equivalent threat management &amp; incident response experience</li><li>Currently hold cybersecurity certifications such as GCIH, GCFA, GCIA, CEH, others</li><li>With 3 years or more, progressive experience in at least two of the following disciplines:</li><li>Threat Detection &amp; Analysis (leveraging SIEM tools, IDS/IPS, endpoint detection, log analysis, etc.)</li><li>Incident Response &amp; Management (developing response plans, executing playbooks, forensic investigations, root cause analysis)</li><li>Threat Hunting (identifying undetected threats through proactive analysis and hypothesis-driven investigation)</li><li>Cyber Threat Intelligence (gathering and analyzing threat intelligence to inform detection capabilities and preventive measures)</li><li>Network Security (TCP/IP protocols, firewalls, intrusion prevention systems, and network traffic analysis)</li><li>Securing and monitoring operating system and cloud environments (AWS, Azure, GCP), including analyzing cloud service logs and configurations for suspicious activities, and understanding cloud-native security controls and best practices</li><li>Demonstrated ability to:</li><li>Function as a Level 2 or 3 SOC Analyst (analyzing and responding to cybersecurity incidents)</li><li>Preferred Experience:</li><li>Experience with SOAR tools and some proficiency in scripting languages (e.g., Python, PowerShell) to automate repetitive tasks and streamline incident response workflows</li><li>Advanced understanding of emerging threats, zero-day vulnerabilities, and common attack vectors (phishing, malware, ransomware, lateral movement) with the ability to ensure rapid detection and response</li><li>Hands-on experience using SIEM and EDR platforms for centralized log analysis, real-time threat monitoring, and in-depth incident investigations</li><li>In-depth knowledge of the incident response lifecycle</li><li>Proven ability to conduct proactive threat hunting operations, leveraging the MITRE ATT&amp;CK framework to map adversary tactics, techniques, and procedures (TTPs), uncover stealthy threats, and close gaps in detection coverage</li><li>Familiarity with cyber threat intelligence feeds and standards (e.g., STIX, TAXII), incorporating IOCs (Indicators of Compromise) and threat intel data into monitoring and investigations to enrich context and anticipate emerging threats</li><li>Understanding of key security frameworks and regulations (e.g., NIST CSF, ISO 27001, GDPR) and the ability to align threat detection and incident response processes with organizational policies and compliance requirements</li><li>Effective at coordinating with cross-functional teams (IT, DevOps, Business, etc.) during high-impact incidents and translating complex technical findings into clear, actionable insights for executive and non-technical stakeholders</li></ul>

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37 emerging mobility Jobs found

Customer Experience Director

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Senior Manager – Mechanical

Senior Manager- Interior Design

Senior Manager- Electrical

Associate Director – Infrastructure Project Delivery

AVP/VP, Software Engineer, Technology Group

AI / ML Engineer

Senior Analyst, Threat Detection and Response

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37 emerging mobility Jobs found

Customer Experience Director

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Senior Manager – Mechanical

Senior Manager- Interior Design

Senior Manager- Electrical

Associate Director – Infrastructure Project Delivery

AVP/VP, Software Engineer, Technology Group

AI / ML Engineer

Senior Analyst, Threat Detection and Response

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.