Senior Director of Operations

Key Account Manager

Business Unit Head (OTC)

Key Account Manager (OTC)

Solution Consultant

Customer Service

Customer Service Supervisor

Senior Product Manager, Developer

Business Unit Head - Pharma & Medical Device

Human Resources Business Partner

Responsibilities: <ul><li>Responsible for the day-to-day operations and longer term planning for manufacturing functions, including manufacturing, production control, engineering, inventory control, purchasing and shipping/receiving activities. Defines goals, improves technologies, and resolves problems.&nbsp;</li><li>Translates customer requirements into state-of-the-art manufacturing strategies and processes, resulting in cost effective processing and profitable manufacturing of company products. Develops operations-related plans, budgets, and policies and procedures. A key member of TE Energy team, directing Operations and responsible for the planning, controlling, manufacturing, production of goods, and service delivery. </li><li>Operations is also responsible for quality service delivery and supply chain management needed to ensure materials arrive to produce goods and ensure that orders are processed and shipped appropriately. </li><li>In addition to on time deliveries to global customers, the U.S. location is responsible for supplying critical function components to global customers for rapid end item configurations and delivery to customers.&nbsp;</li><li>Direct oversight to ensure that operations is running efficiently and effectively, and that demand is met.&nbsp;</li><li>Partner with the BU General Manager and other senior leaders in a matrixed organization in the development and formulation of long and short-range strategic planning, budgets (including capital investment), policies, programs, and objectives.&nbsp;</li><li>Drive innovation management through the business keeping abreast of market trends and creatively applying new technologies across the entire operations value chain.&nbsp;</li><li>Monitor and oversee Quality and Continuous Improvement (TEOA) initiatives to enable the BU to meet or exceed plan targets. This includes manufacturing, procurement, and business processes.&nbsp;</li><li>Define required strategies and define infrastructures and organizational structures to meet company, customer and market expectations proactively. </li><li>Develop, coordinate and drive the operations plans and establishes procedures for maintaining high standards of operations to ensure that products and processes conform to established customer and company standards.&nbsp;</li><li>Cascade strategic objectives for Operations functional leadership. Set and clarify requirements and expectations for direct and matrixed reports based on the strategic direction and needs of the business.&nbsp;</li><li>Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment that promotes employee wellbeing, engagement &amp; quality of life.&nbsp;</li><li>Develop and deliver clear and concise communications both up, down, and sideways across the organization.&nbsp;</li><li>Organize Plant and supplier’s capacity and technical capabilities to meet planned production schedules.&nbsp;</li><li>Monitor and oversee operational activities with the objective of maximizing the use of organizational resources to meet and/or exceed established KPI’s (TEOA (Lean), Safety, Quality, Delivery, Inventory, and Cost.).&nbsp;</li><li>Drive organization structures and programs (footprint changes, migration/localization, new product launch, process and equipment requirements) to meet BU/regional goals.&nbsp;</li><li>Monitor and oversee the full value chain from procurement and production to shipment and beyond.&nbsp;</li><li>Work actively with supply chain leaders to ensure that supply is consistently synchronized to demand to maximize revenue and delivery performance.&nbsp;</li><li>Take a holistic view of global capacity and through the S&amp;OP process plan the necessary global capacity expansions or shifts to align regional supply to regional demand.&nbsp;</li><li>Work closely with Plant Controllers and Plant Managers to understand spending activities &amp; trends, how they match up to targets, and course correct. </li><li>Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals&nbsp;</li></ul> Requirements: <ul><li>In this section, list the core requirements for this job.&nbsp;</li><li>Next to each, list the level of proficiency desired for this job. Proficiency level descriptions are in the appendix. Core Competencies (no greater than 10 Lominger Competencies – From Lominger Questionnaire) Proficiency Level&nbsp;</li><li>Action oriented&nbsp;</li><li>Being resilient&nbsp;</li><li>Ensures Accountability</li><li>Communicates effectively&nbsp;</li><li>Drives Engagement</li><li>Directs work</li><li>Drives results</li><li>Develops Talent</li><li>Plans and aligns 3/4</li><li>Situational adaptabilit</li><li>Values differences</li><li>Balance stakeholders&nbsp;</li><li>Building effective teams</li><li>Decision Quality Experience Ten or more years in a senior leadership role in a field related to our industry&nbsp;</li><li>Masterful organizational, communication, and leadership skills, backed by previous professional success&nbsp;</li><li>Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management&nbsp;</li><li>Proven ability to plan and manage operational processes for maximum efficiency and productivity&nbsp;</li><li>Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands</li><li>Strong working knowledge of industry regulations and legal guidelines&nbsp;</li><li>Excellent executive presence, ability to present to senior leadership&nbsp;</li><li>Experience in managing cross-functional teams and working in a matrix organization.&nbsp;</li><li>Experience with Lean Manufacturing and Six Sigma methodologies.</li><li>Familiarity with ERP systems and their role in manufacturing.&nbsp;</li><li>English speaking and other languages advantageous.&nbsp;</li><li>Experience in developing budgets and business plans&nbsp;</li><li>Superior negotiation skills for both internal and external purposes&nbsp;</li><li>Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM) Education</li><li>Bachelor’s degree in manufacturing engineering, Mechanical Engineering, Industrial Engineering, or a related field.</li></ul>

Responsibilities: <ul><li>To develop and establishes sales objectives by forecasting and developing annual sales quotas and projecting expected sales volume and profit for existing and new products in collaboration with marketing.&nbsp;&nbsp;</li><li>To be responsible for sales objective set for OTC team and manage sales strategies to achieve sales target, improve market share and profitability for the business.&nbsp;</li><li>Propose and implement adequate plans to tackle business opportunities and to offset potential risks and challenges.&nbsp;</li><li>Provide regular reports to the management team on market / customer / sales / competition movements including market trends of new &amp; existing products.</li><li>To plan promotions and trade activities aligned to trade and shopper marketing strategy for brands.</li><li>To conduct joint business planning and maintain positive engagement with partners, building effective and strong working relationships with principals, pharmacies, and wholesalers.</li><li>To recruit, mentor and coach sales team/promoters and contribute to team effort by accomplishing related results as needed.</li><li>Provide monthly analysis and findings with plan of actions.</li><li>Responsible in managing trade activities and A&amp;P BTL expenditure within budget allocations.</li><li>Support on-going analysis and review of new products, category, market trends, promotional programs and competitive information as part of a situation assessment on brand performance and product pipelining.</li><li>Work with other cross-functional departments to ensure clients’ operational requirements are met.</li></ul> Requirements: <ul><li>Demonstrate basic understanding of clients industry/business/products.</li><li>Proven advanced numeracy and quantitative analysis.</li><li>Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).</li><li>Key account management experience working with modern trade partners (Guardian, Unity, and Watsons) for Consumer Health/FMCG products.</li></ul>

Responsibilities: <ul><li>Experience in sales and marketing, specifically in the pharmaceutical and consumer goods sectors.</li><li>Key Account Management (KAM) experience, with a focus on product management and brand management.</li><li>Proven track record in sales and marketing within the Over-The-Counter (OTC) and consumer healthcare segments.</li><li>Expertise in managing teams, developing brands, and executing brand-building strategies.</li><li>Strong understanding of consumer health trends and the ability to drive marketing initiatives to align with market demands.</li><li>Ability to collaborate cross-functionally to support business growth and expand market presence.</li></ul> Requirements: <ul><li>Bachelor’s degree in Marketing, Business, or a related field (MBA preferred).</li><li>7+ years of experience in sales and marketing within the pharmaceutical, OTC, or consumer goods industries.</li><li>Demonstrated experience in Key Account Management, product management, and brand management.</li><li>Proven ability to lead and manage teams, with experience in developing and executing brand-building strategies.</li><li>Strong understanding of the consumer healthcare sector and OTC products.</li></ul>

Responsibilities: <ul><li>Delivers an extraordinary customer experience by technically advising customers on our client products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of our client products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via channels such as telephone &amp; email by following up on Marketing Qualified Leads (MQL’s) and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Conversations with the customers are geared towards understanding the customer’s needs through relevant probing questions and by extending conversations around project/opportunities.</li><li>A warm handoff of opportunities along with all required details to account managers for further nurturing.</li><li>Promote portfolio of products to drive revenue.&nbsp;</li></ul> Requirements: Education: <ul><li>Bachelors technical or business degree preferred or equivalent experience</li></ul> Skills &amp; Experience: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner</li><li>Demonstrates ability to share creative and new ideas</li><li>Consultative selling experience desired</li><li>Relevant product or industry experience a plus</li><li>Team player, critical thinker, self-motivator, and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li><li>Mandarin speaking, writing and typing is required.</li><li>One to two years working experience is preferred, fresh graduates are welcome for the application as well.&nbsp;</li></ul>

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

Role Description: <ul><li>To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and company.&nbsp;</li><li>To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service.</li><li>To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers.&nbsp;</li></ul>&nbsp;Responsibilities: <ul><li>Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities</li><li>Help build Inclusive &amp; high performing teams by leveraging employee’s feedback</li><li>Drive Continuous Improvement mindset and encourage standardization of “Way of Working”</li><li>Staying in good relationship with all stakeholders and customers</li><li>Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved</li><li>Carry out Disciplinary procedures as per company policies</li><li>Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice</li><li>Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales&nbsp;</li><li>Report on key Customer Service metrics &amp; KPI’s for the region</li><li>Coaching, mentoring and training of existing and new members across functions&nbsp;</li><li>Maintain and build customer intimacy</li><li>Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood.&nbsp;</li><li>Comply and ensure awareness of our client SOG policies and procedures&nbsp;</li><li>Liaise with Finance to ensure corporate and accounting compliance&nbsp;</li><li>Develop a back-up that will cover key reporting elements during own absence</li><li>Any other duties in line with the post</li></ul>&nbsp;Requirements: <ul><li>Proven expertise &amp; experience as Customer Care Professional</li><li>At least 3+ years of experience for people manager within/Outside Organization</li><li>Strong execution skills with effective time management. Must be able to prioritize tasks</li><li>Strong ability to communicate across all mediums- telephone, face to face and email</li><li>Good degree of IT Literacy – Power Point, Excel, SAP and SFDC</li><li>Perfect English and German</li><li>Good interpersonal, organizational and communication skills, both written and oral</li><li>Pro-active and responsive to customer (internal and external) requirements</li><li>High level of numeracy/attention to detail</li><li>Must be able to manage employees effectively in Hybrid model</li><li>Ability to work in a team environment and on own initiative</li><li>Have a professional and flexible approach</li><li>Ability to work under pressure and meet short deadlines</li></ul>

Responsibilities:&nbsp; <ul><li>Develop the vision, strategy, and roadmap for future investments in developer products</li><li>Interact with developers and translate their needs into product requirements</li><li>Define key product indicators and success metrics for developer products&nbsp;</li><li>Partner closely with the User Experience team to build robust experiences and bring strong UX acumen.</li><li>Partner closely with the User Research team to help define and test hypotheses to uncover the developer journey and pain points</li><li>Manage stakeholders through communication strategies&nbsp;</li><li>Partner with cross-functional teams such as Product Marketing, Platform Engineering, User Experience, and User Research teams to define and ship developer products</li><li>Partner with the engineering team to ship functionality that delights users, has the right balance of impact vs engineering cost and makes a measurable impact on the business</li><li>Validate experiences and product prototypes with early adopters&nbsp;</li><li>Work closely with developer relations &amp; product marketing to launch new features and drive product awareness and adoption</li></ul> Requirements: <ul><li>Deep empathy for developers and care about challenges a developer may face during their journey to build the right product strategy.</li><li>Experience delivering low-code solutions with self-service capabilities for developers</li><li>Knowledgeable of the tools and processes development teams use to develop, build, and, test integrations</li><li>Map a developer’s journey, translate challenges into a roadmap, and execute with precision and transparency</li><li>Understand how SDKs, and APIs are used to integrate products in sandbox and production environments&nbsp;</li><li>Cultivate a strong understanding of developer needs by being part of the developer community&nbsp;</li><li>Ship functionality after you’ve personally test driven it and you can edit technical documentation required for product releases</li><li>You enjoy using social media to interact directly with developers for feedback</li><li>You care about feedback from internal and external stakeholders</li><li>You engage with a cross-section of developers and/or internal developer facing teams to build a business case to continuously evolve the build/upgrade integration experience.&nbsp;</li><li>Provide the right level of support and direction to keep the engineering team working efficiently and aligned with the overall product strategy.&nbsp;</li><li>Engage with teams (Sales, Marketing, Professional Services) across to help Pilot and Launch enhancements/improvements to improve adoption.&nbsp;</li></ul> Preferred Qualifications: <ul><li>Bachelor’s in Computer Science or related technical field</li><li>6+ years of Product Management experience</li><li>Fluency in English</li><li>Links to your blog or your profile in online communities like GitHub, Stack Overflow etc are a plus&nbsp;</li></ul>

Responsibilities: <ul><li>Articulate a clear vision for the business unit based on company objectives.&nbsp;</li><li>Responsible to define the strategy of BU based on market opportunities, customer needs and therapeutic franchise goals.&nbsp;</li><li>Deliver BU objectives and build a solid Annual Brand Plans, including revenue growth and financial target, commercial execution, profitability, expense control, process optimization, productivity, employee development, and customer satisfaction.</li><li>Collaborate with the Commercial Excellence team for forecasting &amp; analytics to develop appropriate forecasts to drive commercial success and accuracy.</li><li>Improving result by monitoring key operational metrics, measurements, and targets.</li><li>Develop strategy to manage and engage Key Opinion Leaders and key customers of our products, maintenance strong relationship with them.&nbsp;</li><li>Provide leadership and support to team, establish and lead high-performance team which includes talent identification, development plans and succession plans.</li></ul> Requirements: <ul><li>University Degree with Science education ( eg: pharmacy, medicine ). MBA is advantage.&nbsp;</li><li>A minimum 15 years successful sales and marketing experience in pharmaceutical, healthcare, medical devices both sales and marketing with mixed local pharmaceutical and global pharmaceutical experiences. </li><li>At least 8 year must be in managerial position.&nbsp;</li><li>Extensive experience in portfolio of Cardiovascular &amp; Metabolic, or Gastrointestinal, or Ob&amp;Gyn or Respiratory, or Neuroscience or Paediatric or Medical Device.&nbsp;</li><li>Ensure compliance with appropriate SOP’s, policies and guidelines.</li><li>Preferable someone with close engagement with multi medical association including internal medicines, gastrohepatologist, endocrinologist, cardiologist, neurologist, obstetric and gynaecologist, and surgeon.&nbsp;</li><li>Possesses strong understanding of market and sales strategy. Track record in defining, planning and shaping strategies and initiatives that set direction for business unit and/or function.</li><li>Proven successful track records in achieving sales target with entrepreneurial mindset.</li><li>Experience involving managing financial performance, P&amp;L responsibilities.</li><li>Experience with significant people demands, track record of attracting &amp; developing talent, developing bench strengths and managing complex, diverse and remote workforce (People Management &amp; development of team)</li><li>Client Interface</li></ul> Key Working Relationships <ul><li>Local and International KOLs</li><li>Main National &amp; Regional stakeholders</li><li>Medical societies and patient associations</li><li>Internal stakeholders incl. Medical Affairs, RA, Patient Access, Commercial Excellence &amp; HQ team</li></ul>

Responsibilities: <ul><li>In collaboration with business leaders, build short-term and long-term strategic plans.&nbsp;</li><li>Partnering with the local leadership team on strategic organizational plans.&nbsp;</li><li>Develop effective sourcing strategies aligned with business goals to create a sustainable talent pipeline via multiple channels.</li><li>Take ownership of Employee relations.</li><li>Implement an operating model for the market and functions that enables efficient and effective execution of the business strategy.</li><li>Partner with regional teams to define and plan the Learning and development plans.</li><li>Support compliance with country-specific regulatory frameworks and company policies.</li></ul> Requirements: <ul><li>Minimum 5 years of professional experience in HR Management, Business Partnering with global company.</li><li>Experience in deploying Human Resources change management, partnering and strategic workforce planning, by liaising with regional team and local leadership.</li><li>Proficient in English and Chinese.</li></ul>

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42 employee care Jobs found

Senior Director of Operations

Key Account Manager

Business Unit Head (OTC)

Key Account Manager (OTC)

Solution Consultant

Customer Service

Customer Service Supervisor

Senior Product Manager, Developer

Business Unit Head - Pharma & Medical Device

Human Resources Business Partner

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Skills

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Location

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42 employee care Jobs found

Senior Director of Operations

Key Account Manager

Business Unit Head (OTC)

Key Account Manager (OTC)

Solution Consultant

Customer Service

Customer Service Supervisor

Senior Product Manager, Developer

Business Unit Head - Pharma & Medical Device

Human Resources Business Partner

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.