Lead business Partner Supply Chain - Enterprise Systems - AMEA

Innovation Project Manager

Security Partner Lead, Strategic Partners

Sr. Finance Manager – International Finance Transformation

Cyber Security Sales Specialist

Line Manager (Improvement)

Supervisor III Materials Planning

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Senior Software Engineer I

Technical Support Specialist

Responsibilities: <ul><li>Establishes and maintains a strategic relationship with key stakeholders in business and the IT organization.</li><li>Define and Drive Digital Supply Chain Agenda across process, people and technology collaborating with business stakeholders.</li><li>Provide thought leadership around the use of technology to achieve business goals and objectives.</li><li>Pioneer the development of a 3-5-year roadmap, providing annual reviews of status collaborating with business stakeholders and enterprise architects.</li><li>Supports development of the AMEA template across technology for these processes. Works with Global teams to establish the Global templates and ensure the sanctity of the templates.</li><li>Works with Functional Leads in other areas to discuss potential solutions that match the business strategy with the technology strategy.</li><li>Define solutions and execute optimal project plans with partner teams.</li><li>Proponent of Agile driving quicker and faster delivery with excellence.</li><li>Drive S4 HANA Template design and delivery for Supply Chain and Procurement modules.</li><li>Identify technology opportunities which provide strategic/tactical advantages in planning, managing and conducting the business.</li><li>Engage with key customers and other external business partners to deliver IT solutions in a high quality, globally conscious manner</li><li>Deliver innovative, efficient and cost-effective solutions to meet enterprise needs and to drive business growth and profitability.</li><li>Act as Leading change agent in delivering and embrace digital strategies. Influence the prioritization of Information Technology decisions for global businesses to ensure world-class delivery and value for IT investment.</li><li>Application Delivery – Define, analyze, and deliver business initiatives in accordance with business and IT priorities and annual budgets.</li><li>Build Talent – Promote and build global leaders, develop staff with the needed functional and technical skills required to meet organizations growing application portfolio and changing technology needs.</li><li>Provides Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes.</li><li>Thinks ‘digital’ and embraces next generation ways of doing work.</li></ul> Advocacy&nbsp; <ul><li>Partner with Senior Business stakeholders to deliver business needs.</li><li>Manage 3rd party vendors ensuring high service level and optimal cost.</li><li>Ensure scalability of the programs by setting up the right framework.</li><li>Invest in building talent and develop high performing teams.</li><li>Supports service improvement and business-as-usual projects by working with various service owners and Architects.</li><li>Negotiate agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation.</li><li>Champions change management activities to minimize disruption and achieve desired results from initiatives that are enabled by technology.</li><li>Work with service managers / Vendor teams on key BU business issues, identifying and resolving potential problems and conflicts.</li><li>Collaborate with other IT functional areas to remain apprised of project status and inform stakeholders of progress.</li><li>Work with program delivery and excellence guidelines and ensure that every project is following the same.</li></ul> Consulting <ul><li>Contributes to the business’ strategic planning process.</li><li>Provides strategic technology and process consultation to business.</li><li>Performs assessments and provides recommendations on IT and business initiatives and solutions based on business relevance.</li><li>May advise on options, risks, costs versus benefits, and impacts on products, business processes, and system priorities.</li><li>Analyzes and advises on new business initiatives.&nbsp;</li><li>Stays abreast of industry trends in business and technology to determine impact to the achievement of organization(s) goals.</li><li>May recommend options, identifies risks and analyzes cost vs. benefits.&nbsp;</li><li>Provides strategic consultation to stakeholders in defining or designing business processes, functions and organizational structures.</li></ul> Business Case&nbsp; <ul><li>Works with business teams to understand project requirements, shapes the initial project request, and provides a high-level estimate of the project effort and cost used in cost-benefit analysis&nbsp;</li><li>Conducts feasibility studies and makes recommendations to stakeholders based on its alignment with the business strategy and roadmap.&nbsp;</li><li>Contributes context to the business case such as recommending expenditures based on the size, scope, and cost of hardware and software components.&nbsp;</li><li>Ensures anticipated benefits are realized and key process indicators and report card is measured, tracked and communicated.</li></ul> Planning and Prioritization&nbsp; <ul><li>Works with organization stakeholders and technical resources to create and implement a solution required to meet organization(s) business goals.</li><li>Monitors business demand to enable appropriate planning of IT’s resources.</li><li>Maintains awareness of changes to organization(s) strategy, goals and processes to ensure solutions/requirements/priorities appropriately reflect the needs of the organization(s)&nbsp;</li><li>Facilitates changes when necessary.</li></ul> Risk Management <ul><li>Works with business stakeholders in the identification and evaluation of risks associated with business decisions.</li><li>Identifies risks, outside of current project scope, that will impact the organization(s) such as business process or IT security.</li><li>May help in the development of risk mitigation plans.</li></ul> Communications <ul><li>Business Partnering to collaborate and manage business expectations.</li><li>Stays informed on project(s) status to provide business with regular status.</li><li>Communicate with organization’s stakeholders, project managers, and other to ensure awareness of progress, risks, and results.</li></ul> Measurements <ul><li>Ensures that projects align with the technology that best provides maximum return on investment.</li><li>Works with business and IT executives to define business and IT performance metrics.</li><li>Measures, tracks and reports on benefits realization, IT performance, and customer satisfaction levels.</li></ul> Service Level Agreements (SLAs) <ul><li>Reviews Service-Level Agreements (SLAs) with clients in accordance with IT standards and specifications as required</li><li>Communicates SLA results and issues to appropriate stakeholders</li><li>Work is performed in a Hybrid environment including normal work activities.</li><li>Role is located in India - Bangalore</li><li>Travel to international/domestic locations based on project asks</li></ul> Requirements:&nbsp; <ul><li>13-16 years of relevant functional and technical work experience.</li><li>Engineer / MBA or equivalent degree in Tech/ Information Systems from tier 1 college.</li><li>Extensive experience as IT Business partner for Supply Chain Function, with functional knowledge across all verticals within supply chain.</li><li>Proven experience in both Make and Non-Make domain through delivery of IT Initiatives for Plan, Source, Make, Deliver verticals.</li><li>Good Knowledge of SAP ECC and SAP S4, with functional expertise in SAP Supply Chain modules such as MM, PM, WM, QM, PP.</li><li>Should have managed multiple vendors to deliver complex IT Projects.</li><li>Should have led large scale Supply Chain tech transformation programs.</li><li>Has the experience and cultural awareness required to work effectively with a global team</li><li>Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>Supervising quality assurance processes, integration, and system tests</li><li>Excellent leadership, team building, and management skills</li><li>Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>Experience in identification, evaluation and documentation of process flows, risks and controls</li><li>Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes</li><li>Experience with organizational change management preferred</li><li class="ql-align-justify">Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

Responsibilities: <ul><li>In charge of New Product management and acting as project leader for all NPDs</li><li>Provide full accountability for project schedules, project management and performance requirements for innovation pipeline&nbsp;</li><li>Build team to address the project goals and objectives, accountable for overall project success-including cost, schedule, quality, and scope management</li><li>Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives</li><li>Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks</li><li>Report project status, issues and implemented solutions as well as evaluations and assessments of the results</li><li>Driving Lift &amp; Launch/Commercialization projects for total BU via Project Now for effective and timely launch management</li><li>Working with global team on Project Now process training and understanding</li></ul> Requirements: <ul><li>Full-time bachelor’s degree, and above</li><li>Demonstrate a strong understanding of supply chain processes and planning analysis. Experience with Supply Chain Planning or Project management is preferred&nbsp;</li><li>More than 5 years’ experience in management level in multinational companies, experience in supply chain management or project management, FMCG (Food) is preferred.&nbsp;</li><li>PMP certified professional is desirable</li><li>Good command of both written and spoken English. This position requires frequently communicating with foreigners</li><li>Good problem-solving skills, good communication skills and teamwork spirit.</li><li>Excellent skill in using office software, e.g., MS project, PPT, Excel</li></ul>

Job Description : <ul><li>This role is key to supporting the Service Provider sales teams driving and developing the strategy for Security infrastructure, physical and virtual offers, and outbound program creation for demand generation of product/solution/software sales go-to-market. Experience in the IT sector and Security architectures is critical.</li><li>In this role, you will craft, implement, and grow an emerging business within . You will work closely with leading security technologies to develop compelling offerings, and Sales GTM strategy and drive big bets within our customers.</li><li>The service creation team is focused on driving long-term strategy and successful execution. </li><li>You will collaborate with cross functional groups across sales, product management, operations, and marketing to drive the key security and Security strategies and areas of opportunity in Service Providers.</li></ul> Responsibilities: <ul><li>Understanding of Partner (SP/ITSP/MSP) business models, relationship building, and capturing partner focus.</li><li>Awareness of MSP Industry trends, addressable market, products, competitive dynamics, and ability to evaluate the applicability of this with partner catalog and security service offerings.</li><li>Ability to act as a Trusted Advisor, conceptualize End-to-End service offerings, and winning themes, and build a business case with the Partner.</li><li>Ensure timely information (product and buying models) updates to partners for each relevant technology and SASE architecture area.</li><li>Work with various internal teams to build the service offering and develop launch content with partners.</li><li>Work with the partner to build the commercial modeling based on service package(s) and SLAs.</li><li>Able to Identify and predict relevant technology challenges and pitfalls in the service offering.</li><li>Able to work with partner and teams to create marketing campaigns, sales awareness, and enablement programs.</li><li>Evangelize partner service offerings and voice-of-the-partner back into BU and Sales organization.</li><li>Ability to drive program management and governance for service offering launch.</li><li>Able to collaborate with sales, client executives &amp; delivery teams of partners to deliver the business outcome.</li></ul> Requirements: <ul><li>Sales Expertise – ability to propose solutions, addressing client business issues and objectives using both and third-party solutions / services in a clear and concise manner. Having worked closely with and / or key competitors to build managed services offers is a plus.</li><li>Technical Expertise – demonstrated technical expertise in one or more architectures offered via large telcos and MSPs (e.g. SD-WAN, SASE, Security, Campus Networking), academic training or knowledge of Service Provider technologies is required to provide a comprehensive, differentiated, and valuable level of consulting advice to our clients.</li><li>Industry Expertise – demonstrated knowledge of telecommunications business to be conversant enough to present a compelling point-of-view to the client of what work should be undertaken, to help the client’s company achieve ambitious advantage and differentiation.&nbsp;</li><li>Knowledge of ITIL service management is a plus.</li><li>Delivery Expertise – demonstrable ability to successfully own the delivery of projects, that exceed client expectations in terms of deliverable quality and positive impact to the business.</li></ul>

Responsibilities: <ul><li>Depending on home location, travel to our locations in Asia or the US, partnering with our teams around the globe to create a roadmap of systems and process integration with the goal of a more standardized approach to financial reporting and analytics across the enterprise</li><li>Be a Change Leader.&nbsp;Partner with IBU Leadership, company Finance, and IT to drive initiatives for clear business reporting&nbsp;</li><li>Create a roadmap for previously acquired businesses to be fully integrated into the enterprise, with a standardized approach to driving business decisions</li><li>Partner with IBU Finance Leadership to develop a future state financial team structure with clearly defined roles, responsibilities and expectations aligned with enterprise strategy execution</li><li>Clearly define commercial spend types in the IBU P&amp;L, and implement a plan for standardization and optimization of accounting for the different kinds of market investment leading to a clearer picture of investment return</li><li>Establish a framework for current and future state master data needs to support clear, consistent reporting</li><li>Define procedures and reporting needs to get to a clear profitability picture across the enterprise at the product and customer level</li><li>Develop and maintain strong relationships at all levels of the organization&nbsp;</li><li>Continuously learn the business including competitive landscape and operational strategies as you work with members across functions to establish future state system, people, and process support needs</li><li>Partner with finance and international IBP (Integrated Business Planning) leadership to create a roadmap and execution plan to align systematic forecasting across company&nbsp;</li><li>Participate on various project teams as needed</li></ul> Requirements: <ul><li>Bachelor’s degree in accounting or finance required</li><li>Seven or more (7+) years of accounting and finance experience required; experience in strong finance business partnering cross-functionally in an international environment preferred</li><li>Strong systems background – ability to connect business needs to system and process.</li><li>Knowledge of SAP including Business Planning and Consolidation tools and Power BI preferred.</li><li>Experience and passion for creating a vision of the future through leading, coaching and mentoring others</li></ul>

Responsibilities: <ul><li>Indian enterprise sector is going through huge digital transformation.</li><li>Areas like Cloud adaption, Advanced Analytics, AI, IOT, Block chain &amp; Robotic Process Automation, Information Security are key building block towards this transformation.</li></ul> You would be responsible for Building Security Business pipeline &amp; achieve the Security Annual targets in the large enterprise segment <ul><li>Lead Large Customer Engagement with CISO level conversation within top enterprises and conglomerate.</li><li>Support Sales Account Management (AM’s) as Cyber Security Sales Specialist in large complex projects (comprising of Zero Trust Architecture, Securing cloud work loads, transforming SOC, Micro segmentation and others)</li><li>Understand the client/sector requirements and Map Security products &amp; Services &amp; Build Solution Stack for Sales Account Managers</li><li>Understand NIST, CERTIN guidelines, mitre att&amp;ck framework, OT Security. Good understanding of Security products.</li><li>Well engaged with Tier-1 &amp; Tier-2 SI</li><li>Drive Security product sales within commercial segment in Manufacturing, PSU, ITeS, Digital Native and Pharma</li></ul> Who Youll Work With <ul><li>GSSO – SE team.</li><li>Account Manager.</li><li>Product Engineering BU across vertical.</li><li>Regional SE Team.</li><li>Regional Channel Team.</li></ul> Requirements: <ul><li>8-10 Years of experience in Security OEM / Service Provider Environment in managing Sales/ Pre-Sales/Product Management function</li><li>Good understanding of business scenarios with solution expertise to formulate a realistic and executable strategy for Security adoption among enterprises.</li><li>Possess blend of technology expertise across various cyber security vendors, enterprise networks, datacenter, cloud networking and Information systems security.</li><li>Good connects with Cybersecurity decision makers in enterprises</li><li>Lead Large Customer Engagement with CISO level conversation within top enterprises and conglomerate.</li><li>Support Sales Account Management (AM’s) as Cyber Security Sales Specialist in large complex projects (comprising of Zero Trust Architecture, Securing cloud work loads, transforming SOC, Micro segmentation and others).</li><li>Understand the client/sector requirements and Map Security products &amp; Services &amp; Build Solution Stack for Sales Account Managers</li><li>Understand NIST, CERTIN guidelines, mitre att&amp;ck framework, OT Security. Good understanding of Security products.</li><li>Well engaged with Tier-1 &amp; Tier-2 SI</li><li>Drive Security product sales within commercial segment in Manufacturing, PSU, ITeS, Digital Native and Pharma</li></ul>

Responsibilities: <ul><li>Responsible for building capabilities through the deployment of the AM COE to enable standard process standards to be embedded and drive improved and sustainable operational results within the site.&nbsp;</li><li>Facilitate monthly performance AM CoE review with the site AM CoE members.&nbsp;</li><li>Participate in monthly KWS call with the Regional Lead of AM CoE.</li><li>Lead governance process to ensure the effective delivery of the AM program and activities.</li><li>Actively engage with the Regional CoE lead to devise strategy and execution of existing and future AM CoE Phase development and deployment.</li><li>Ensure the use of AM tools are being adopted to drive business process excellence and deliver business results, while developing, training, and supporting cross functional teams across the site on AM tools.</li><li>Support the implementation of Digitalization on AM apps at site level.&nbsp;</li><li>Provide training on AM CoE tools.&nbsp;</li><li>Set targets and ensure key performance metrics are available to be published for AM, updating key stakeholders on a regular basis, escalating issues accordingly to the appropriate channels.&nbsp;</li><li>Ensures the use of best practices and applies lessons learned from previous projects; shares lessons learned with other project management team members. Prove linkage of key performance indicators to business process effectiveness. Document and institutionalize controls.&nbsp;</li><li>Responsible for supporting the execution of relevant projects within assigned area / shift.</li><li>Responsible for monitoring, analysis and keeping the control of the process for the line by strict monitoring and variation analysis of the production plan.</li><li>Ensures that the personnel comply with Safety and Food Safety regulatory requirements throughout their lines.</li><li>Accountable for participating in the Safety Seven program by performing the Gemba walks while ensuring that operations personnel comply with all the policies, programs and activities focused on preventing injuries, sickness and environmental sustainability. All this, through safe behaviors, K-Value alignment and the belief that all injuries are preventable.</li><li>Accountable for participating &amp; close on the identified actions from the Gemba walks (Golden Six) and participates in the scheduled walks.</li><li>Responsible for complying with good manufacturing practices. If a food safety variation is identified, this person is responsible for final reporting together with Line Manager and following up on corrective actions after agreement with relevant department such as QA, Engineering &amp; Technical team.</li><li>Ensures the implementation and follow up of actions resulting from root cause analysis, enabling problem-solution sessions related to the equipment and continuous improvement.</li><li>Active participation, analyses &amp; understand with other COE’s, all the line shutdowns, variations, OEE Trends, waste and generates action to avoid them.</li><li>Leads improvement projects for the line oriented to generate savings and increase productivity to directly impact the OEE and comply with the plant savings pipeline.</li><li>Responsible for giving weekly and monthly visibility of all activities related to their line by giving service needs for their lines, therefore job planned accordingly.</li><li>Ensures compliance with the company Work Systems (KWS) culture across all Supply Chain functions to enhance ways of working driving towards being KWS compliant Manufacturing Plant.</li><li>Responsible for managing the operation team (HR process): vacation, absence, leaves, extra hours, as well as execution of disciplinary actions.</li><li>Ensures the technical and leadership competency development of their Shift Managers &amp; development of the operative personnel.</li><li>Maintains high motivation, productivity and work environment levels among the production personnel by establishing and keeping permanent contact and good communication to identify their needs and concerns.</li><li>Other duties as assigned.</li></ul> Requirements: <ul><li>This position requires the applicant who is tertiary educated in a manufacturing or other supply chain operations discipline.</li><li>Demonstrated ability to manage complexity coupled with strong problem solving, negotiating, and decision-making skills.</li><li>Strong knowledge of manufacturing within a FMCG operation.</li><li>Experience in implementing lean manufacturing techniques., AM, continues improvements tools in processes.</li><li>Strong people management is required coupled with the ability to work cross functionally across the organization.&nbsp;</li><li>Able to communicate and influence at all levels of the organization.</li></ul>

Responsibilities: <ul><li>Guarantee the application of planning and control policies of the supply chain focused on efficiency and service level.</li><li>Coordinate and verify the compliance of areas that comprise the supply chain (planning and purchasing).</li><li>Lead the area and implement the development of new innovation processes within the operation and practice of the supply chain.</li><li>Attend internal and external audits of the area.</li><li>Establish controls and improvements to achieve high inventory reliability.</li><li>Recruit and train the appropriate personnel for the different positions in the department.</li><li>Ensures compliance in responsibilities, hiring, training and performance evaluation and professional development of assigned employees with an action plan to improve performance and motivation of the team.</li><li>Achievement of goals established by the organization.</li></ul> Daily activities: <ul><li>Ensure internal sourcing and delivery of products to customers on time and with the required quality.</li><li>Oversee planning and purchasing processes.</li><li>Periodic activities:</li><li>Review ERP parameters and information to ensure optimal performance.</li><li>Review and analyze current demand vs. Forecast</li><li>Projection of loads and capacities for production.</li><li>Eventual activities:</li><li>Transfers (line or equipment migrations)</li><li>Quality audits</li><li>Participation and follow up in assigned continuous improvement projects.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent practical experience.</li><li>At least 5+ years’ experience in RPA development or automation solutions design.</li><li>UI Path certification is highly desirable.</li><li>Proficiency in RPA tools such as UI Path, Power Automate, PowerApps and familiarity with other platforms like Blue Prism or Automation Anywhere.</li><li>Strong programming skills in Python, Selenium etc with experience in developing automation scripts and API integrations.&nbsp;</li></ul>

Responsibilities: <ul><li>Develop and implement a business strategy addressing market and business needs. The strategy is to cover ambition, market drivers, market segments, capability, competitiveness covering all business lines.</li><li>Be responsible for achieving strong Area Escalator growth ambitions, targeted full-chain profit margin and taking corrective actions to meet the set performance metrics&nbsp;</li><li>Understand the granular market opportunities, the customer requirements, and the market trends across the geographies</li><li>Identify, evaluate, and pursue business and offering development opportunities to position competitively in the market</li><li>Drive strategic planning and decision-making at global management team level to develop and implement an offering development strategy that aligns with the overall vision and short and long-term business objectives.</li><li>Understand competitor strategies to adjust and optimize the Area’s approach and win strategy.</li><li>Identify and drive key internal stakeholders to set winning strategies for the larger, more complex or strategic market opportunities</li><li>Connect with other stakeholders to ensure our offering leverages all solutions / value-added solutions in all segments and through all the life cycle of our customer’s needs</li><li>Ensure governance and alignment with all Business Lines and global functions.</li><li>Own APM’s Escalator governance model to be developed, deployed and maintained in collaboration with each business line.</li><li>Organize support to FLs in their win-plans.</li></ul> Requirements: <ul><li>Minimum 5 years of experience in similar capacity of a sizable geographical area&nbsp;</li><li>Strategic acumen and conceptual thinking</li><li>Deep understanding of escalators, auto walk or related business environment and customers</li><li>Business leadership experience and skills</li><li>Understanding of full-chain business related KPIs and success factors&nbsp;</li><li>Ability to effectively connect and interact at all levels of organization</li><li>Good value creation, selling, marketing and customer relationship skills</li><li>Commercialization and business model capabilities to scale and capture the value</li></ul>

Role Description: <ul><li>BASIC FUNCTIONS: This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products.</li><li>This position performs software design — typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions.</li></ul> Responsibilities: <ul><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of complex system components.</li><li>Complete complex bug fixes.</li><li>Work closely with other development team members to understand complex product requirements and translate them into software designs.</li><li>Successfully implement development processes, coding best practices, and code reviews.</li><li>Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.</li><li>Resolve complex technical issues as necessary.</li><li>Train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.</li><li>Keep abreast of new technology developments.</li><li>Design and work with complex data models.</li><li>Mentor less-senior software developers on development methodologies and optimization techniques.</li><li>All other duties as assigned.&nbsp;</li></ul> Requirements: Qualifications <ul><li>4+ years of Software Engineering experience.</li><li>BS Engineering/Computer Science or equivalent experience required.</li></ul> Technical Skills <ul><li>Advanced knowledge of software development methodologies (e.g., Agile, Waterfall).</li><li>Strong proficiency with data manipulation language including optimization techniques.</li><li>Strong understanding of normalized/dimensional data modeling principles.</li><li>Strong knowledge of multiple data storage subsystems.</li><li>Expertise in development languages including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, Windows, UNIX, and .Net.</li><li>Strong research skills.</li><li>Strong knowledge in industry best practices in development.</li><li>Knowledge in using and developing applicable tool sets.</li><li>Ability to interface competently with other technical personnel or team members to finalize requirements.</li><li>Ability to work well with internal and external technology resources.</li><li>Knowledge of test-driven development.</li><li>Ability to write and review portions of detailed specifications for the development of complex system components.</li><li>Ability to complete complex bug fixes.</li><li>Good oral and written communication skills.</li></ul>

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


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82 entry level Jobs found

Lead business Partner Supply Chain - Enterprise Systems - AMEA

Innovation Project Manager

Security Partner Lead, Strategic Partners

Sr. Finance Manager – International Finance Transformation

Cyber Security Sales Specialist

Line Manager (Improvement)

Supervisor III Materials Planning

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Senior Software Engineer I

Technical Support Specialist

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Lead business Partner Supply Chain - Enterprise Systems - AMEA

Innovation Project Manager

Security Partner Lead, Strategic Partners

Sr. Finance Manager – International Finance Transformation

Cyber Security Sales Specialist

Line Manager (Improvement)

Supervisor III Materials Planning

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Senior Software Engineer I

Technical Support Specialist

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