Quality Engineering Supervisor

Service Center Coordinator

AR Analyst

Business Process Manager – Supply Chain Management

Field Application Engineer

Business Development Manager role – Congo (Ivory Coast & West African Countries)

Business Development Manager – Senegal (Ivory Coast & West African Countries)

Senior Accountant

Regional Credit Excellence Manager

Pricing & Contracts Analyst/Manager

Responsibilities: <ul><li>Lead a team of customer-facing quality engineers to provide root cause analysis and corrective action communications to our customers during quality issues within our target timeframes.</li><li>Utilize formal problem-solving techniques to resolve product and process-related issues, leading cross-functional teams.</li><li>Lead cross-functional Notice of Escape teams to ensure containment, root cause analysis, corrective action, and communication to customers.</li><li>Evaluate customer requirements during order processing, drive implementation of new customer-specific requirements, and negotiate requirements not in the best interest of the company.</li><li>Design and develop forms and instructions for recording, evaluating, and reporting quality data.</li><li>Review and approve First Article reports.</li><li>Work cross-functionally to disposition nonconforming product found at incoming, in process, or returned from customers and approve any deviations required.</li><li>Support direct reports through coaching, development, and prioritization of responsibilities. Hold direct reports accountable for results and task completion.</li></ul> Requirements: <ul><li>Bachelor’s Degree required in a related field such as Engineering, Quality, or Reliability Engineering.</li><li>7+ years of industry experience, including 2+ years supervising others.</li><li>Up to 10% travel may be required, including international travel.</li><li>Excellent presentation skills, along with strong written and verbal communication skills.</li><li>Must possess strong problem-solving skills. Advanced problem-solving tools such as Lean Six Sigma Green Belt or Shainin Red X Journeyman are a plus.</li><li>Excellent negotiation skills both internally and externally to drive completion of 8D documents that advance the organization toward world-class manufacturing.</li><li>Experience leading problem-solving teams and using tools such as 8D, 5-Why Analysis, and Fishbone Diagrams.</li><li>Working knowledge of quality systems in an ISO9001/AS9100 environment is a plus.</li><li>Strong computer skills, including proficiency in SAP, Microsoft Word, Excel, and PowerPoint.</li></ul>

Responsibilities: Primary point of contact for all service issues (in-house repairs &amp; field service) <ul><li>Contact person and coordinator for trouble shooting &amp; complaint handling</li><li>Hotline: handles incoming technical calls and routes accordingly if they cannot be addressed directly</li><li>Undertake all schedules and correspondence of repair and maintenance of customers’ valves that are sent into the Service Center for warranty, assessment or billable time and material services.</li><li>Responsible for assessing cleaned valves from decon suppliers and coordinating customers’ repairs or maintenance service request</li><li>Arrange service technicians to evaluate the service cost of the valves received from customer</li><li>Support Service Manager on Service Center reports and presentations</li><li>Create quotation including evaluation results / failure analysis for the repair and send it to customers through customer service</li><li>Act as key interface to report to business units recurring product problems</li><li>Obtain Purchase Order from customer or through GSE sales and arrange service technician for the repair.</li><li>Orders non-standard parts required from technicians for repair through GS3 RGAs</li><li>Manage the service order status in the GS3 (ERP) system from “EVAL” through “APBS” so that it reflects current progress without delay</li><li>Cooperate with Customer Service team and obtain necessary service parts in time.</li><li>Act as key interface with service department in HQ for specialized repairs not executed in the local Service Center</li><li>Coordinate upcoming field service interventions with customer and sales</li><li>Offer and implement fixed repair-service price for the customers as much as possible to reduce workload in the repair process.</li><li>Support and participate in all leading strategic projects to execute Service Center best practices including:</li><li>Housekeeping of the Service Center</li><li>Periodical utilization review of the service technician</li><li>Repair part prioritization and utilization</li><li>Support Customer Operations in periodical parts inventory audit, cycle count, scrap and inventory turns</li></ul>&nbsp;﻿Requirements: <ul><li>Diploma or Degree in Electrical / Mechanical Engineering is required</li><li>At least 5 years of experience in the Semiconductor or Flat Panel Display (FPD) industry</li><li>Competent in full Microsoft Office suites and ERP systems such as MS Dynamics or SAP is an advantage</li><li>Have experience in Order management</li><li>Possess good inter-personal skills, discipline and work attitude</li><li>Preferably with people management experience</li><li>Must be able to work independently in a high customer demanding environment</li><li>Repair experience of mechanical assemblies, valves or semiconductor process equipment is advantageous</li><li>Languages:&nbsp;English and Mandarin</li><li>Field service experience is desired</li></ul>

Responsibilities: <ul><li>Receive and deposit customer payments accurately and in a timely manner, ensuring all transactions are recorded correctly and cash remittances are applied to customer accounts.</li><li>Prepare and maintain accounts receivable reports that provide insights into outstanding balances, cash flow, and collection performance, while posting AR activity to the general ledger to ensure compliance with accounting standards.</li><li>Communicate and negotiate with customers regarding adjustments, deductions, and delinquent accounts to facilitate payment arrangements and resolve outstanding balances.</li><li>Collaborate with internal teams, including finance and sales, to align on collection strategies and ensure accurate accounting practices.</li><li>Manage accounts that are in default, performing recovery workouts and implementing strategies to recover outstanding amounts while minimizing losses.</li><li>Contribute to the development and implementation policies for managing delinquent accounts to ensure effective collection practices and minimize financial risk.</li><li>Process adjustments and write-offs for uncollectible balances in accordance with company policies and procedures.</li></ul> Requirements: <ul><li>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.</li><li>Minimum 3 years of relevant experience in collections or accounts receivable.</li><li>Strong analytical skills with the ability to interpret financial data and generate reports.</li><li>Excellent attention to detail and ability to work under tight deadlines.</li><li>Conversational English B2 Flexible.</li></ul>

Responsibilities: <ul><li>Managing portfolio of vulcanized gates, spare gates and kit plates for IDM/OEMs- accommodate the project managers during the stage-gate-process in front of supervisory board meetings, provide documentation and business case background for selected customer projects Improve Costs and process</li><li>Lead the development and implementation of a comprehensive global strategy for managing the obsolescence of elastomers across global organisation</li><li>Supervising all changes regarding supply chain, manufacturing and assembly processes and preparing documentation for customer relevant changes</li><li>Supporting BU GSE and Sales Team with regards to all technical &amp; commercial &amp; operational aspects of gates (product data sheets, product presentation etc.)</li><li>Forecast sales objectives and ensure they are fulfilled by the business development PMs.</li><li>Managing profitability targets for the dedicated gates&nbsp;</li><li>Support other team members (OEM PMs, supply-chain management/project management) throughout the whole process of logistics, delivery, to ensure full customer satisfaction. (after the project acceptance has been confirmed by the customer, operations departments will take responsibility)</li><li>Technical customer documentation like manuals, product data sheets according to European machinery directive for kit plates, gates</li></ul> Requirements: <ul><li>Bachelor/master’s degree in mechanical engineering or related field, preferably chemical engineering&nbsp;</li><li>Background or experience in material sciences, preferably within the elastomer &amp; polymer field&nbsp;</li><li>Knowledge and experience in vacuum technology</li><li>Written &amp; verbal communication in German, Mandarin, Japanese or Korean besides English language (added advantage).</li><li>Experience in developing new product and service solutions in a high-tech environment.</li><li>Developing concepts and solutions for the delivery</li></ul>

Responsibilities: <ul><li>Drive Spec-Wins to achieve annual objectives.</li><li>Become reliable technical contributor in projects for both company and customers.&nbsp;</li><li>Lead defining specification of new product developments and existing product customizations to protect and increase the Share of Wallet for company.</li><li>Identify customers technical roadmaps and share among the internal stakeholders</li><li>Provide accurate and precise answers to customer requests and questions.&nbsp;</li><li>Responsible for New Product Introduction (NPI).</li><li>Responsible for customer evaluations on-site e.g. testing valves in clean room at customer site.&nbsp;</li><li>Reflect Voice of company project team in customer projects.&nbsp;</li><li>Reflect Voice of Customer in product development projects.</li><li>Guide and influence customers on their technical decisions based on strategy of company engineering &amp; product management.</li><li>Regular reports to supervisor and timely information sharing among the Team and stakeholders</li><li>Support complex technical problem at customers in cooperation with responsible Product Manager and if necessary, escalate it to mangers for further help.&nbsp;</li><li>Support the sales team in customer acquisition and negotiations and proactively drive the product specification process.&nbsp;</li><li>Contributes to the company engineering network.</li><li>Carefully monitor competitor landscape, run competition analysis and work out company competitive advantage</li></ul> Requirements: <ul><li>Bachelor degree in mechanical engineering or equivalent</li><li>Business level English communication skills (verbal and written)</li><li>Native in Japanese</li><li>Demonstrated ability to work in a team-based environment.</li><li>Demonstrated ability to simultaneously manage multiple priorities and tasks.</li><li>5+ years demonstrated ability in field engineering job</li><li>Work experience in multi-culture organization.</li><li>Demonstrated ability to work in a matrix organization.</li></ul>

Responsibilities: <ul><li>Define, drive, and support changes to improve distributor business competitiveness and customer value</li><li>Establishing new distributors where needed to optimize go to market channels to realize business growth</li><li>Accountable for market data, segments and information needed to support business and market share growth in each country within the area of responsibility</li><li>Understand Distributors customer needs holistically.</li><li>Proactively develop our client’s position, brand awareness in distributor countries</li><li>Identifying growth opportunities by building relationships with key customers in the assigned area.</li><li>Support and develops our client’s position in his/her customer base or market area.</li><li>Create and track strategic sales growth targets with distributors</li><li>Business planning and forecasting for the area.</li><li>Define and implement pricing policies for the distributors in line with unit targets.</li><li>Lead and develop programs for strategizing sales and ensure the progress and execution of development plan and roadmaps together with sales.</li><li>Accountable for driving an opportunity pipeline in early stages of the customer journey and throughout the decision-making process to grow the sales funnel, maximize profitability and share of market.</li><li>Collaborate with both distributor sales and regional development teams to ensure product development is meeting market demands and pricing strategies are tailored to capture value propositions.</li><li>Responsible for gathering and documenting (e.g., to CRM) relevant information about the market and competitors.</li><li>Ensure data visibility, accuracy, and reporting for periodic business review meetings.</li><li>Lead meetings and negotiations with stakeholders and business partners to pursue business opportunities and protect the organization’s business interests</li></ul> Other details: <ul><li>Construction Sales Cycle and Consultant Roles</li><li>Provide a basic overview of the construction sales cycle.</li><li>Explain the role of consultants in construction projects, including their responsibilities and contributions.</li><li>Top Developers and Projects in Ivory Coast (west African countries)</li><li>Identify leading developers and major construction projects in Ivory Coast (west African countries)</li><li>Highlight opportunities to build on these developments for business growth.</li><li>Business Consulting for our client in Ivory Coast (west African countries)</li><li>Act as business consultants for our client in, leveraging their data to analyze market opportunities.</li><li>Assess our client’s customer base in Ivory Coast and identify connections to top developers and projects.</li><li>Determine which customers align closely with our client’s existing client base.</li><li>Recommend strategies to engage top developers and secure projects, focusing on our client’s strengths in elevators, escalators, and building solutions.</li></ul> Requirements: <ul><li>Bachelor’s degree preferably in engineering</li><li>5 years of relevant working experience in business development or sales role in a similar B2B industry.</li><li>Working closely within a distribution environment managing distributor business in related industries across Ivory Coast (west African countries) with a focus on growth.</li><li>Experience in souring and onboarding new distributors in both current and new markets.</li><li>Excellent understanding of value selling techniques.</li><li>Excellent communication skills with the ability to build strong relationships and influence customers and colleagues.</li><li>Hands on with the ability to work independently and propose alternatives and solutions.</li><li>Excellent French, Arabic and English language skills.</li></ul>&nbsp;

Responsibilities: <ul><li>Define, drive, and support changes to improve distributor business competitiveness and customer value</li><li>Establishing new distributors where needed to optimize go to market channels to realize business growth</li><li>Accountable for market data, segments and information needed to support business and market share growth in each country within the area of responsibility</li><li>Understand Distributors customer needs holistically.</li><li>Proactively develop our client’s position, brand awareness in distributor countries</li><li>Identifying growth opportunities by building relationships with key customers in the assigned area.</li><li>Support and develops our client’s position in his/her customer base or market area.</li><li>Create and track strategic sales growth targets with distributors</li><li>Business planning and forecasting for the area.</li><li>Define and implement pricing policies for the distributors in line with unit targets.</li><li>Lead and develop programs for strategizing sales and ensure the progress and execution of development plan and roadmaps together with sales.</li><li>Accountable for driving an opportunity pipeline in early stages of the customer journey and throughout the decision-making process to grow the sales funnel, maximize profitability and share of market.</li><li>Collaborate with both distributor sales and regional development teams to ensure product development is meeting market demands and pricing strategies are tailored to capture value propositions.</li><li>Responsible for gathering and documenting (e.g., to CRM) relevant information about the market and competitors.</li><li>Ensure data visibility, accuracy, and reporting for periodic business review meetings.</li><li>Lead meetings and negotiations with stakeholders and business partners to pursue business opportunities and protect the organization’s business interests</li></ul> &nbsp;Other details&nbsp; <ul><li>Construction Sales Cycle and Consultant Roles</li><li>Provide a basic overview of the construction sales cycle.</li><li>Explain the role of consultants in construction projects, including their responsibilities and contributions.</li><li>Top Developers and Projects in Ivory Coast (west African countries)</li><li>Identify leading developers and major construction projects in Ivory Coast (west African countries)</li><li>Highlight opportunities to build on these developments for business growth.</li><li>Business Consulting for our client in Ivory Coast (west African countries)</li><li>Act as business consultants for our client in, leveraging their data to analyze market opportunities.</li><li>Assess our client’s customer base in Ivory Coast and identify connections to top developers and projects.</li><li>Determine which customers align closely with our client’s existing client base.</li><li>Recommend strategies to engage top developers and secure projects, focusing on our client’s strengths in elevators, escalators, and building solutions.</li></ul> Requirements: <ul><li>Bachelor’s degree preferably in engineering</li><li>5 years of relevant working experience in business development or sales role in a similar B2B industry.</li><li>Working closely within a distribution environment managing distributor business in related industries across Ivory Coast (west African countries) with a focus on growth.</li><li>Experience in souring and onboarding new distributors in both current and new markets.</li><li>Excellent understanding of value selling techniques.</li><li>Excellent communication skills with the ability to build strong relationships and influence customers and colleagues.</li><li>Hands on with the ability to work independently and propose alternatives and solutions.</li><li>Excellent French, Arabic and English language skills.</li></ul>

Responsibilities: Financial Reporting &amp; Month-End Close <ul><li>Assist with monthly, quarterly and year-end close processes.</li><li>Prepare monthly and quarterly management reports, including P&amp;L, balance sheet, and variance analysis on sales, distribution and promotional spending.</li><li>Support Accounting Manager/Senior Accounting Manager in queries on group reporting and consolidation.</li><li>Ensure accuracy and timeliness of financial data.</li></ul> Taxation &amp; Compliance <ul><li>Preparation of quarterly GST filings and ensure compliance with IRAS requirements</li><li>Support corporate income tax computations and liaise with local tax team and external tax advisors</li><li>Ensure full compliance with local statutory and audit readiness.</li></ul> Audit &amp; Internal Controls <ul><li>Coordinate &amp; support external and internal audits.</li><li>Support queries from statutory auditors in relation to preparation of financial statements, including balance sheets, income statements, and cash flow statements.</li><li>Identify and implement process improvement opportunities &amp; risk mitigation.</li><li>Ensure compliance with all relevant accounting regulations.</li></ul> Stakeholder Management &amp; Support <ul><li>Liaise with cross-functional teams and business units on financial matters</li><li>Support finance projects and digital transformation initiatives</li><li>Mentor and guide junior accountants or assistants</li></ul> Requirements: <ul><li>Degree in Accountancy, Finance, or related field.</li><li>Minimum 5-7 years of relevant accounting experience, preferably in a similar role.</li><li>Prior experience in a multinational company or FMCG industry is advantageous.</li><li>Knowledge of accounting principles and practices (GAAP), GST regulations and corporate tax.</li><li>Proficiency in SAP and Microsoft Office Suite, particularly Excel.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively within a team environment</li></ul>

Responsibilities: <ul><li>Develop and implement credit management strategies and policies in alignment with the companys overall objectives and financial goals.</li><li>Oversee and manage credit levels across the region, ensuring levels are maintained within budget while meeting business turnover target, preparing&nbsp;</li><li>reports and presenting findings to senior management.</li><li>Monitor and evaluate risk across the region, identifying potential areas of concern and implementing proactive measures to mitigate risk.</li><li>Identify and implement transformation initiatives be it tools, processes or operating model that can enhance efficiency and improve the process, quality, or productivity of the teams.</li><li>Collaborate with cross-functional teams, including Sales, Finance, and Operations, to align Deductions strategy &amp; ensure effective credit management&nbsp;</li><li>practices.</li><li>Conduct regular credit reviews and assessments to assess the creditworthiness of customers and make informed credit decisions.</li><li>Review Credit policies &amp; Insurance coverage across all countries to ensure minimal risk exposure.&nbsp;</li><li>Provide guidance and support to the regional credit teams, ensuring adherence to credit policies and procedures.</li><li>Develop and deliver training programs to enhance the credit management skills of the regional credit teams.</li><li>Ensure compliance with relevant legal and regulatory requirements related to credit management.</li></ul> Requirements: <ul><li>Bachelors degree in Finance, Accounting, or a related field.&nbsp;</li><li>Proven experience in credit management, preferably in a regional or multi-country capacity.</li><li>Strong knowledge of credit risk assessment methodologies, credit policies, and credit management best practices.</li><li>Excellent analytical and problem-solving skills, with the ability to make sound credit decisions based on thorough analysis.</li><li>Excellent communication and influencing skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.</li><li>Proficiency in financial analysis tools and credit management SAP T-codes.</li><li>Strong understanding of legal and regulatory requirements related to credit management.</li><li>Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.</li><li>Professional certifications in credit management or risk management are a plus</li></ul>

Responsibilities: <ul><li>Main internal support for Institutional sales team as it relates to sales reporting, pricing requests, preparation of customer offer letters, and internal notifications</li><li>Creates revenue/margin analysis for product addition opportunities as well as meet the competition (MTC) requests for all our client injectable products – both current and pipeline/new launch</li><li>Prepare pricing scenarios utilizing established models for the purposes of developing and analyzing account proposals</li><li>Develops and maintains various reports; quarterly reports, monthly price/sales tracker, compliance tracker, outstanding offer tracker, new launch grids, etc.</li><li>Develop specific account knowledge and understanding of contractual terms and actual performance for all Institutional customers</li><li>Knowledge and understanding of departmental data, business metrics and operational processes</li><li>Assist sales team in creation and maintenance of quotes/opportunities in Vistex Bid Management</li><li>Assist in the development of standard business review templates as well as ad-hoc requests</li><li>Prepares necessary sales reports and presentations for customer meetings, hospital / doctor’s office calls, and industry tradeshows for our client field reps and the Director of US Injectable Sales</li><li>Analyze contracted product performance and communicate account performance/compliance to awarded/forecasted expectations</li><li>Work with the Legal Department to review and redline customer agreements (for both established and prospective accounts)</li><li>Complete ad-hoc analyses and projects as requested</li><li>Ensure all bids/offers to Customers, including terms and conditions, contract awards, and procedures to ensure internal notifications are received by appropriate personnel</li><li>Extract data from various databases using Business Intelligence tools and manipulate data to create meaningful insights for use in decision making</li><li>Assists in meeting preparation as it relates to Sales data and Customer opportunities</li></ul> Requirements: <ul><li>Bachelors degree in related field (Business, Economics).</li><li>Previous experience in pharmaceutical pricing and contract role is highly beneficial.</li><li>Advanced computer skills using MS Office (Word, Excel, Outlook, Visio/ Power Point).</li><li>Prior experience with SAP, Vistex and Tableau would be preferred.</li><li>Excellent written and oral communication skills.</li><li>Ability to prepare, analyze and interpret general reports.</li><li>Strong communication both oral and written.</li><li>Ability to effectively present information and respond to questions from groups of managers, sales force, and customers.</li></ul>

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97 fault analysis Jobs found

Quality Engineering Supervisor

Service Center Coordinator

AR Analyst

Business Process Manager – Supply Chain Management

Field Application Engineer

Business Development Manager role – Congo (Ivory Coast & West African Countries)

Business Development Manager – Senegal (Ivory Coast & West African Countries)

Senior Accountant

Regional Credit Excellence Manager

Pricing & Contracts Analyst/Manager

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97 fault analysis Jobs found

Quality Engineering Supervisor

Service Center Coordinator

AR Analyst

Business Process Manager – Supply Chain Management

Field Application Engineer

Business Development Manager role – Congo (Ivory Coast & West African Countries)

Business Development Manager – Senegal (Ivory Coast & West African Countries)

Senior Accountant

Regional Credit Excellence Manager

Pricing & Contracts Analyst/Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.