Principal HANA Database Administrator

Salesforce And Sales Campaign Administrator

Senior Software Engineer 1

Staff Software Engineer

Senior Software Engineer 2

Logistics Supervisor

Logistics Analyst

Brand Manager / Senior Brand Manager DTC

Maintenance Engineer

Customer Service Specialist- Malaysia

Role Description: <ul><li>The Principal HANA Database Administrator will serve as the organization’s top technical authority for SAP HANA database environments.</li><li>This role is responsible for designing, implementing, and optimizing large-scale HANA systems to ensure high availability, security, and performance.</li><li>The individual will lead strategic initiatives, mentor team members, and collaborate with cross-functional teams to support mission-critical enterprise applications.</li></ul> Responsibilities: Architecture &amp; Strategy <ul><li>Define enterprise-level SAP HANA architecture and standards.</li><li>Develop strategies for scalability, high availability, disaster recovery, and security compliance.</li></ul> Database Administration <ul><li>Install, configure, and upgrade SAP HANA systems.</li><li>Perform advanced performance tuning, query optimization, and memory management.</li><li>Monitor system health and proactively resolve issues.</li></ul> Data Management <ul><li>Manage data provisioning, replication, and integration with SAP and non-SAP systems.</li><li>Ensure compliance with data governance and security standards.</li></ul> Leadership <ul><li>Act as a subject matter expert for SAP HANA across the organization.</li><li>Mentor junior DBAs and provide technical guidance to project teams.</li><li>Drive automation and best practices for database operations.</li></ul> Innovation <ul><li>Evaluate emerging technologies and recommend enhancements.</li><li>Lead initiatives to improve efficiency and reduce operational risk.</li></ul> Requirements: Education: <ul><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.</li></ul> Experience: <ul><li>10+ years of database administration experience, with at least 5 years in SAP HANA.</li><li>Proven track record managing large-scale, mission-critical HANA environments.</li></ul> Technical Skills: <ul><li>Expertise in SAP HANA architecture, sizing, and performance tuning.</li><li>Strong knowledge of Linux OS, virtualization, and cloud platforms (AWS, Azure, GCP).</li><li>Familiarity with SAP Basis and integration with S/4HANA, BW/4HANA.</li></ul> Certifications: <ul><li>SAP Certified Technology Specialist – SAP HANA.</li><li>Additional certifications in cloud or database technologies preferred.</li></ul>

Role Description: <ul><li>The Salesforce &amp; Sales Campaign Administrator is responsible for optimizing Salesforce (SFDC) usage across the client Medical commercial organization.</li><li>The role ensures disciplined pipeline and campaign management, standardized confidence ratings, and delivery of advanced sales analytics that support global product reviews, revenue growth, and improved Operating Income (OI) aligned with clients Medical’s strategic objectives.</li></ul> Responsibilities: <ul><li>Drive consistent and effective Salesforce (SFDC) adoption across Sales Executives and Product Managers.</li><li>Own Salesforce opportunity and pipeline governance, ensuring data accuracy, consistency, and completeness.</li><li>Support the global product review process through reliable and standardized SFDC opportunity pipelines.</li><li>Design, implement, and enforce standardized confidence rating frameworks.</li><li>Lead Salesforce-based campaign management, including outbound and mass CRM campaigns.</li><li>Ensure integration and traceability between campaigns, leads, contacts, and opportunities.</li><li>Deliver advanced Salesforce dashboards, reports, and sales operations analytics.</li><li>Identify pipeline risks, growth opportunities, and performance gaps across regions and product portfolios.</li><li>Apply Salesforce automation and AI-enabled tools to improve campaign execution, pipeline quality, and forecasting.</li><li>Partner cross-functionally with Sales, Product Management, Marketing, Finance, and Sales Operations to drive continuous improvement.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Analytics, Engineering, or related field.</li><li>Proven experience in Salesforce (SFDC) campaign management and pipeline management.</li><li>Strong experience in Sales Operations, Revenue Operations, or commercial analytics.</li><li>Expert analytical skills with demonstrated ability to translate data into actionable insights Preferred Qualifications.</li><li>Salesforce Administrator and/or advanced Salesforce certifications.</li><li>Experience in medical devices, healthcare, or regulated manufacturing environments</li><li>Experience with forecasting models, confidence scoring, and pipeline governance.</li><li>Familiarity with our client commercial processes and performance frameworks.</li></ul> Key Competencies <ul><li>Salesforce (SFDC) expertise</li><li>Sales campaign and pipeline management</li><li>Advanced sales analytics and performance measurement</li><li>CRM automation and AI enablement</li><li>Strong stakeholder engagement and communication skills</li><li>Data-driven and continuous improvement mindset</li><li>Hands-on experience managing outbound and mass CRM campaigns</li><li>Experience leveraging Salesforce automation and AI-enabled sales tools</li></ul>

Responsibilities:&nbsp; <ul><li>Architect, design, build, and maintain high-impact software systems that align with business objectives and uphold technical excellence.</li><li>Own end-to-end delivery of outcomes, ensuring solutions meet functional and non-functional requirements; proactively adapt strategy and execution when results diverge from goals.</li><li>Collaborate with senior engineers and cross-functional partners across global teams to drive a cohesive and scalable technical strategy.</li><li>Establish and champion engineering best practices, operational efficiencies, and technical standards to elevate the overall quality and effectiveness of the organization.</li><li>Lead, mentor, and support engineers through thoughtful design discussions, rigorous code reviews, and targeted coaching to promote continuous improvement and growth.</li></ul> Requirements: <ul><li>Education: Bachelor’s or Master’s degree in Computer Science or a related field.&nbsp;</li><li>Experience: 6+ years of software development experience, with a proven track record of technical leadership.&nbsp;</li><li>Tech Stack Mastery: Exceptional skills in Java, Spring Boot, SQL, and RESTful services.&nbsp;</li><li>Cloud Proficiency: Hands-on experience with public cloud services, preferably AWS.&nbsp;</li><li>Communication: Exceptional ability to collaborate across functional lines and with global, cross-geo teams.&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li>Lead the architecture and design efforts, aligning with future scalability and business objectives.</li><li>Provide mentorship, set technical direction, and drive excellence in the team.</li><li>Establish technical roadmap with cross-functional teams and stakeholders, ensuring alignment with business objectives.</li><li>Simplify and break down complex requirements into manageable deliverables and milestones through development of technical specifications.</li><li>Ensure deliverables meet the functional and non-functional criteria, and drive changes proactively where outcomes are misaligned.</li><li>Promote a culture of continuous improvement by guiding other engineers through design, code, and operational reviews.</li></ul> Requirements: <ul><li>Deep Expertise: 10+ years of software development experience, with at least 3 years in a formal technical leadership role.&nbsp;</li><li>The Java Stack: You are an expert in Java, Spring Boot, and SQL, with a proven track record of building distributed services that dont fail.&nbsp;</li><li>Cloud Native: Extensive experience with public cloud services (we prefer AWS) and a deep understanding of fault-tolerant, distributed systems.&nbsp;</li><li>Strategic Vision: You can zoom out to see the business objective and zoom in to solve a granular technical bottleneck.&nbsp;</li><li>Collaborative Leadership: Exceptional communication skills. You can explain architectural trade-offs to stakeholders and inspire engineers in the same hour.&nbsp;</li><li>Education: Bachelor’s or Master’s degree in Computer Science or a related technical field.&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li>Lead and own the architectural design of the cloud platform, ensuring solutions align with scalability requirements and long-term business objectives.</li><li>Define and execute the technical roadmap in collaboration with cross-functional stakeholders to advance the product vision.</li><li>Translate complex business requirements into clear technical specifications, actionable milestones, and high-quality deliverables.</li><li>Drive engineering excellence by proactively managing functional and non-functional requirements, and initiating corrective action when outcomes diverge from expectations.</li><li>Mentor and develop engineers through structured design, code, and operational reviews, fostering a culture of continuous improvement and technical rigor.</li></ul> Requirements: <ul><li>Experience: 10+ years of software development experience, with at least 3+ years in a technical leadership role.&nbsp;</li><li>Education: Bachelor’s or Master’s degree in Computer Science or a related field.&nbsp;</li><li>Deep Technical Expertise: Extensive mastery of Java, Spring Boot, and SQL.&nbsp;</li><li>Cloud &amp; Distributed Systems: Proven experience designing and operating modern cloud-native, fault-tolerant distributed services (preferably on AWS).&nbsp;</li><li>Architecture: Solid understanding of Microservices and REST API standards.&nbsp;</li><li>Quality Focus: Strong experience in writing Unit and API tests to ensure platform stability.&nbsp;</li><li>Soft Skills: Exceptional strategic thinking and the ability to communicate technical concepts to non-technical stakeholders.</li></ul>

Responsibilities: Team Leadership and Management <ul><li>Lead and supervise logistics and Imports/Exports teams, providing guidance, training, and support to ensure efficient execution of all logistics activities.</li><li>Foster a positive team culture that promotes collaboration, continuous learning, and operational excellence.</li></ul> Shipment and Freight Coordination <ul><li>Oversee the scheduling and coordination of inbound and outbound shipments to meet production and customer requirements.</li><li>Coordinate international shipments from all regions to Latin America, maintaining close communication with service providers to track orders and ensure service level compliance.</li></ul> Warehouse and Plant Operations <ul><li>Manage warehouse and plant logistics operations to ensure efficient material flow and optimal inventory handling.</li><li>Monitor and control distribution and logistics-related costs.</li></ul> Cross-functional Collaboration and Project Management <ul><li>Collaborate with cross-functional teams to develop and implement logistics strategies aligned with organizational objectives.</li><li>Coordinate supply chain projects and/or lead logistics team members in managing regional initiatives within the LAR region.</li><li>Work closely with internal stakeholders, external partners, and regulatory authorities to ensure project objectives are achieved, including but not limited to:</li><li>New Resale Operations: Assess feasibility and support implementation, ensuring supply chain efficiency and regulatory compliance.</li><li>Transportation Mode Expansion: Evaluate alternative transportation modes (e.g., cabotage) to optimize routes and reduce costs.</li><li>Warehousing Projects: Support the establishment and management of warehouses, ensuring compliance with regulations and efficient storage and distribution.</li><li>Market Analysis: Conduct research to identify logistics trends, opportunities, and potential partnerships.</li><li>Project Planning: Develop project plans, budgets, and timelines, ensuring effective execution.</li><li>Risk Assessment: Identify potential risks and propose mitigation strategies.</li><li>Documentation and Compliance: Ensure all permits, licenses, and documentation are obtained and maintained in line with regional and international regulations.</li><li>Reporting and Evaluation: Monitor project progress, report results, and evaluate business impact on logistics and supply chain operations.</li></ul> Compliance and Safety <ul><li>Manage the Imports/Exports team responsible for customs clearance, international transportation, and trade documentation.</li><li>Collaborate with external customs brokers to ensure accurate and timely submission of documentation.</li><li>Ensure full compliance with regulatory, trade, and company standards.</li><li>Support internal and external audits by providing accurate and timely information.</li><li>Promote safety by ensuring compliance with all applicable safety standards and legal requirements.</li></ul> Supplier and Service Provider Management <ul><li>Maintain regular communication with logistics suppliers and service providers.</li><li>Review supplier performance, investigate and resolve shipment-related issues, and ensure timely and reliable deliveries.</li></ul> Cost Control and Reporting <ul><li>Prepare and analyze logistics and trade-related reports, providing insights and recommendations to senior management.</li><li>Utilize data analytics and predictive tools to optimize logistics operations strategically.</li><li>Manage logistics process documentation and flowcharts with a focus on continuous improvement, productivity, and cost efficiency.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field (preferred).</li><li>Solid experience in logistics and/or other supply chain functions, including a minimum of 3 years in a leadership role.</li><li>Strong knowledge of customs regulations and logistics operations, including transportation, distribution, and warehousing.</li><li>Proven experience in global logistics operations, international trade, or supply chain management.</li><li>Excellent communication and interpersonal skills to work effectively with internal teams, external partners, and government authorities.</li><li>Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.</li><li>Proficiency in ERP systems (e.g., SAP) for logistics and trade management.</li><li>Detail-oriented mindset with a strong focus on accuracy and compliance.</li><li>Demonstrated problem-solving abilities to address operational challenges and implement effective solutions.</li><li>Professional certifications such as Six Sigma (Green or Black Belt), ISO 9001, Lean Management, APICS CSCP, or PMP are desirable.</li><li>Fluency in Portuguese and English is required; proficiency in Spanish is an advantage.</li></ul>

Responsibilities: Transportation Management <ul><li>Schedule and coordinate inbound and outbound transportation activities.</li><li>Monitor transportation providers’ performance to ensure on-time and cost-effective deliveries.</li><li>Optimize routing and logistics strategies to minimize transportation costs and improve efficiency.</li></ul> Warehouse Communication <ul><li>Maintain regular communication with warehouse teams to ensure timely receipt, storage, and dispatch of materials.</li><li>Conduct audits and inventory reviews to ensure accuracy and compliance.</li><li>Collaborate with warehouse teams to resolve discrepancies, delays, or operational issues.</li></ul> Material Handling <ul><li>Oversee the receipt, inspection, and verification of materials.</li><li>Coordinate proper storage, handling, and retrieval of materials.</li><li>Ensure compliance with safety, quality, and operational standards.</li></ul> Billing and Invoicing <ul><li>Manage logistics-related billing processes, ensuring invoice accuracy and completeness.</li><li>Investigate and resolve billing discrepancies with suppliers and service providers.</li><li>Maintain accurate records of invoices, payments, and related documentation.</li></ul> Customer Complaint Resolution <ul><li>Address customer complaints related to logistics and supply chain operations in a timely and professional manner.</li><li>Conduct root cause analysis and implement corrective and preventive actions.</li><li>Collaborate with customer service and internal teams to ensure customer satisfaction.</li></ul> Automation Processes <ul><li>Develop and implement automation solutions, including macros, robots, and custom code, to improve logistics and supply chain processes.</li><li>Identify opportunities for automation, process optimization, and efficiency improvements.</li><li>Collaborate with cross-functional teams to integrate automation solutions across systems and operations.</li></ul> Dashboard Development and Maintenance <ul><li>Design, develop, and maintain dashboards using tools such as Power BI and Power Automate to track key performance indicators (KPIs).</li><li>Ensure data accuracy, consistency, and relevance in reports and dashboards.</li><li>Work with stakeholders to gather requirements and support data-driven decision-making.</li></ul> Safety and Compliance <ul><li>Respond to internal and external audits, ensuring accurate and timely compliance reporting.</li><li>Ensure adherence to company policies, local regulations, and international standards related to transportation and storage.</li><li>Promote and maintain compliance with all applicable safety, legal, and regulatory requirements.</li></ul> Business Development and Project Coordination <ul><li>Participate in and coordinate regional strategic business development initiatives, including but not limited to:</li><li>New Resale Operations: Assess feasibility and support implementation of new resale operations in collaboration with cross-functional teams.</li><li>Transportation Mode Expansion: Evaluate alternative transportation modes, such as cabotage, to improve efficiency and reduce costs.</li><li>Warehouse Operations: Support the establishment and management of warehouses, ensuring regulatory compliance and operational efficiency.</li><li>Market Analysis: Conduct market research to identify trends, opportunities, and potential partnerships aligned with supply chain growth objectives.</li><li>Project Planning: Develop project plans, budgets, timelines, and track execution with key stakeholders.</li><li>Risk Assessment: Identify risks associated with new initiatives and propose mitigation strategies.</li><li>Documentation and Compliance: Ensure all required permits, licenses, and regulatory documentation are obtained and maintained.</li><li>Stakeholder Collaboration: Work with internal teams, external partners, and government agencies to facilitate approvals and successful implementation.</li><li>Reporting and Evaluation: Monitor, report, and evaluate project performance and its impact on logistics and supply chain operations.</li></ul>&nbsp;Requirements: Qualifications <ul><li>Bachelor’s degree in Logistics, Engineering, Supply Chain Management, or a related field (preferred).</li><li>Proven experience in logistics, transportation, or supply chain operations.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of quality management systems and standards (ISO 9000, ISO 14000, IATF, etc.).</li><li>Proficiency in logistics systems and Microsoft Office applications.</li><li>Hands-on experience with automation tools, macros, custom code, and dashboard development using Power BI and Power Automate.</li><li>Ability to work in a fast-paced environment and manage multiple priorities effectively.</li><li>Supply chain certifications (CSCP, CPSM, or similar) are an advantage.</li><li>Fluency in Portuguese and English is required; Spanish proficiency is a plus</li></ul>

Responsibilities: Brand Strategy &amp; Development:&nbsp; <ul><li>Develop and execute the brand strategy for consumer healthcare products to drive market growth and strengthen brand equity.&nbsp;</li><li>Conduct market research to understand consumer needs, competitive landscape, and emerging trends in the healthcare industry.&nbsp;</li><li>Position the brand effectively to meet consumer needs and capitalize on market opportunities.&nbsp;</li><li>Define clear brand positioning, messaging, and values that resonate with target audiences and differentiate from competitors.&nbsp;</li><li>Communicate the value proposition of the products to the sales team and develop sales tools to support the selling process&nbsp;</li></ul> Campaign Management &amp; Execution:&nbsp; <ul><li>Lead the planning and execution of integrated marketing campaigns, including digital, print, TV, social media, and influencer marketing.&nbsp;</li><li>Collaborate with creative teams to develop compelling marketing materials, advertisements, and promotional content.&nbsp;</li><li>Ensure marketing campaigns align with the overall brand strategy and deliver measurable results(e.g., sales growth, brand awareness, consumer engagement).&nbsp;</li></ul> Cross-Functional Collaboration:&nbsp; <ul><li>Work closely with product development, sales, and regulatory teams to ensure brand and product initiatives meet compliance standards and align with business goals&nbsp;</li><li>Coordinate with the sales team to provide marketing support, including sales collateral, product training, and consumer insights.&nbsp;</li><li>Partner with the supply chain and distribution teams to ensure product availability and proper distribution in key retail outlets.&nbsp;</li></ul> Market Analysis &amp; Consumer Insights:&nbsp; <ul><li>Analyze consumer Behavior, market trends, and competitor activities to identify new growth opportunities and potential challenges.&nbsp;</li><li>Leverage data analytics to measure brand performance and adjust strategies based on insights (e.g., market share, customer satisfaction, and product usage).&nbsp;</li><li>Conduct consumer surveys, focus groups, and other research to gather valuable feedback and inform product development and brand strategies.&nbsp;</li></ul> Brand Communication &amp; Public Relations:&nbsp; <ul><li>Oversee the brand’s communication strategy, ensuring consistency across all channels (advertising, public relations, digital platforms).&nbsp;</li><li>Develop key messaging that aligns with the brand’s values and resonates with the target market.&nbsp;</li><li>Manage public relations efforts, including media outreach, influencer partnerships, and brand collaborations to enhance brand visibility and credibility.&nbsp;</li></ul> Product Lifecycle Management:&nbsp; <ul><li>Monitor product performance and oversee the lifecycle of products from launch to end-of-life, ensuring alignment with consumer needs and market demand.&nbsp;</li><li>Coordinate product launches, ensuring that all relevant marketing materials, channels, and promotional activities are ready for a successful introduction to the market.&nbsp;</li><li>Work closely with the R&amp;D and product teams to inform product innovation based on consumer feedback and market analysis.&nbsp;</li></ul> Budget Management &amp; Reporting:&nbsp; <ul><li>Develop and manage the brand’s marketing budget, ensuring effective allocation of resources across initiatives.&nbsp;</li><li>Track and report on marketing campaign performance, making data-driven recommendations to optimize ROI&nbsp;</li><li>Prepare regular performance reports for senior leadership, including sales metrics, market share analysis, and campaign results</li></ul> Requirements: <ul><li>Bachelor’s degree in marketing, Business Administration, Life Sciences, or a related field.&nbsp;&nbsp;</li><li>Master’s degree or relevant certifications (e.g., MBA, Brand Management) is a plus.&nbsp;</li><li>Minimum of 5+ years of experience in brand management and/ trade marketing experience, preferably in the consumer healthcare or pharmaceutical industry&nbsp;</li><li>Strong understanding of healthcare industry regulations, consumer healthcare products, and market dynamics.&nbsp;</li><li>Proven experience in managing integrated marketing campaigns and product positioning.&nbsp;</li><li>Excellent project management, organizational, and problem-solving skills.&nbsp;</li><li>Strong analytical abilities, including experience with market research, data analysis, and performance metrics.&nbsp;</li><li>Expertise in digital marketing, social media, and influencer engagement.&nbsp;</li><li>Exceptional communication and interpersonal skills, with the ability to work cross functionally.&nbsp;</li><li>Creativity and strategic thinking, with the ability to generate innovative ideas and execute them effectively&nbsp;&nbsp;</li><li>Strategically focused, results oriented with strong problem-solving skills&nbsp;</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li></ul>

Role Description:&nbsp; <ul><li>To lead and manage Electrical, Electronics, PLC, and Mechanical maintenance activities across processing and packing assets.&nbsp;</li><li>The role is responsible for ensuring safe, reliable, and efficient operation of equipment by eliminating electrical, automation, mechanical, and process-related. breakdowns, improving equipment reliability and OEE, and strategically reducing unplanned downtime through effective maintenance execution and team leadership.&nbsp;</li></ul> Responsibilities: <ul><li>Lead, coordinate, and manage both Electrical and Mechanical Maintenance teams.&nbsp;</li><li>Provide hands-on technical leadership for electrical, electronics, PLC, and mechanical breakdowns.&nbsp;</li><li>Manage preventive, corrective, and condition-based maintenance activities across all processing and packing equipment.&nbsp;</li><li>Troubleshoot PLC-controlled systems including fault diagnostics, I/O checks, sensors, actuators, and basic logic analysis.&nbsp;</li><li>Oversee mechanical maintenance activities including rotating equipment, conveyors, gearboxes, bearings, and drive systems.&nbsp;</li><li>Guide maintenance teams in root cause analysis (RCA), loss analysis, and implementation of permanent corrective actions.&nbsp;</li><li>Ensure effective maintenance planning, execution, and reporting through SAP PM.&nbsp;</li><li>Own and maintain electrical, automation, and mechanical spare parts inventories, ensuring availability of critical spares.&nbsp;</li><li>Develop maintenance standards, work instructions, and OPLs for electrical, PLC, and mechanical activities.&nbsp;</li><li>Support technician capability development through coaching and technical training (electrical, PLC, and mechanical).&nbsp;</li><li>Ensure compliance with EHS, QFS, and machinery safety standards during all maintenance activities.&nbsp;</li><li>Maintain accurate documentation and records to support internal and external audits (EHS, QFS, KWS, FSSC, etc.).&nbsp;</li></ul> Key Performance Indicators (KPIs):&nbsp; <ul><li>Reduction of unplanned downtime.&nbsp;</li><li>Improvement of equipment reliability and OEE.&nbsp;</li><li>Preventive maintenance on-time completion rate.</li><li>Breakdown response time and MTTR.&nbsp;</li><li>Maintenance cost control and spare parts availability.&nbsp;</li><li>Electrical and Mechanical team capability development.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical &amp; Electronics Engineering or Mechatronics Engineering.&nbsp;</li><li>Minimum 5 years of maintenance experience in manufacturing or FMCG environments.&nbsp;</li><li>Proven experience in leading both electrical and mechanical maintenance teams.&nbsp;</li><li>Strong knowledge of industrial electrical, electronic, automation, and mechanical systems.&nbsp;</li><li>Mandatory PLC knowledge : - Fault finding and diagnostics - I/O modules, field devices, and communication basics - Ability to read and analyze PLC logic&nbsp;</li><li>Solid mechanical knowledge including rotating equipment, gearboxes, bearings, conveyors, and power&nbsp;transmission systems.&nbsp;</li><li>Experience with motors, inverters, servo drives, sensors, actuators, and control systems.&nbsp;</li><li>Experience with SAP PM or similar CMMS systems.&nbsp;</li><li>Strong leadership, problem-solving, communication, and decision-making skills.</li></ul>

Responsibilities: Quote and Order Management&nbsp; <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer&nbsp;and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;&nbsp;</li></ul> Customer Supply Chain Management&nbsp; <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree is any related field.</li><li>Minimum 3 year of industry experience in customer service/order management.</li><li>Customer Focus.</li><li>Excellent communication skill. Able to interact with internal and external partners.</li><li>Problem solving skills</li><li>Team player with positive attitude.</li><li>Proactive, responsible and takes ownership of issues.</li><li>Able to work under pressure.</li><li>Self-motivated, independent and able to work with minimum supervision</li><li>Sense of urgency, analytical and able to multi-task under fast paced environment.</li></ul>

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127 field installation Jobs found

Principal HANA Database Administrator

Salesforce And Sales Campaign Administrator

Senior Software Engineer 1

Staff Software Engineer

Senior Software Engineer 2

Logistics Supervisor

Logistics Analyst

Brand Manager / Senior Brand Manager DTC

Maintenance Engineer

Customer Service Specialist- Malaysia

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Skills

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Location

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127 field installation Jobs found

Principal HANA Database Administrator

Salesforce And Sales Campaign Administrator

Senior Software Engineer 1

Staff Software Engineer

Senior Software Engineer 2

Logistics Supervisor

Logistics Analyst

Brand Manager / Senior Brand Manager DTC

Maintenance Engineer

Customer Service Specialist- Malaysia

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.