Product Manager

Customer Experience Director

Regional Manager

Manager, Process Engineer (Deposition)

Inside Sales Engineer

Front-End Process Integration Engineer

Product Manager, Women’s Health BU

Senior AQ Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Process Automation Engineer - Optical & Transceiver Products

Responsibilities : <ul><li>Engage executive and corporate users to understand needs, decision workflows and pain points.</li><li>Translate requirements into clear product definitions, user stories and acceptance criteria.</li><li>Run structured discovery and experimentation to validate value and feasibility before build commitments are made.</li><li>Identify opportunities to extend assigned products from task-level support to broader workflow automation, and contribute these to the product roadmap.&nbsp;</li><li>Own the end-to-end delivery of assigned AI products, including Rocket, from definition through to launch.</li><li>Ensure quality, usability and readiness criteria are met before release to a senior user base.&nbsp;</li><li>Own assigned products after launch, driving iterative improvement based on usage data and user feedback.</li><li>Define, track and report product KPIs covering adoption, usage, accuracy, satisfaction and time saved.</li><li>Register and maintain AI use cases for assigned products within the agreed portfolio management process.&nbsp;</li><li>Act as the day-to-day product interface for executive and corporate stakeholders.&nbsp;</li></ul> Requirements: <ul><li>3 – 6 years of experience in digital or AI product management, product ownership or equivalent delivery roles.&nbsp;</li><li>Bachelor’s degree in a quantitative field such as information technology, business, finance, engineering or mathematics.&nbsp;</li><li>Hands-on experience in product management across discovery, delivery and lifecycle.&nbsp;</li><li>Exposure to AI, automation or data-driven products.&nbsp;</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Role Overview:&nbsp; <ul><li>The Regional Sales Manager will be responsible for driving business development to achieve the sales objectives across the assigned countries in the region through effective distributor network, user demand generation. </li><li>The role includes building and developing a high-performing local team and ensuring operational excellence to meet business objectives.</li></ul> Responsibilities:&nbsp; Sales Management, Business Development to drive differential growth:&nbsp; <ul><li>Achieve overall regional sales targets while ensuring growth of focused products and implementing initiatives to gain market share.</li></ul>&nbsp;Drive Business Development to generate demand from users: <ul><li>Co-create and execute plans for business development initiatives through demand generation modules for key products.</li><li>Driving Field Marketing and User connect through laid down modules- ensuring consistency and reviewing for impact.</li></ul>&nbsp;Competition Fighting &amp; Counteraction: <ul><li>Assess competition in our key categories and implementing strategies to counter them with requisite plans</li></ul>&nbsp;Pricing Management &amp; Margin Delivery: <ul><li>Achieve targeted margin for focused products through mix improvement and implementing requisite pricing actions</li></ul>&nbsp;Distributor/Importer Management: <ul><li>Develop suitable distributors for business delivery and manage relationships while conducting appropriate performance reviews.</li></ul>&nbsp;Drive Commercial Hygiene: <ul><li>Manage receivables to ensure timely collections while minimizing financial exposure through appropriate payment terms.</li></ul>&nbsp;People Management: <ul><li>Recruit the right talent for identified roles.</li><li>Provide training, development &amp; conduct high quality of review based on the set business objectives&nbsp;</li></ul> Requirements: Qualifications &amp; Experience:&nbsp; <ul><li>Education: Bachelor’s degree in business, MBA Preferred.</li><li>Experience: 10-12 years in Sales &amp; business development roles, including 3-4 years in regional management.</li><li>Languages: English</li></ul>&nbsp;Required Skillsets:&nbsp; <ul><li>Can Do Will Do and Drive Initiatives independently with a set of team members.</li><li>Strong Commercial &amp; Analytical</li><li>Entrepreneurial mindset with ability to spot opportunities and convert them to Business Initiatives.</li><li>Ability to lead teams &amp; set higher benchmarks</li></ul>&nbsp;

Responsibilities: <ul><li>Lead the development and scaling of next-generation advanced packaging technologies, leveraging expertise in thin film deposition processes including Physical Vapor Deposition (PVD), Chemical Vapor Deposition (CVD), and/or Atomic Layer Deposition (ALD) to enable customer roadmaps and address critical technology challenges.</li><li>Drive process and technology roadmap development for advanced packaging, 3D integration, and related semiconductor applications through collaboration with customers, research organizations, and cross-functional engineering teams.</li><li>Manage engineers in utilizing techniques to characterize hardware, define methods and new technologies and apply them to characterize hardware, and/or perform hardware characterization on extremely complex systems for entire range of products for division</li><li>Interact with key customers to resolve extremely complex process engineering issues to address customers High Value Problems (HVP) for an entire range of products for the division.</li><li>Ensures effective product/technology demonstrations.</li><li>Leads collaboration efforts with executive managers and junior managers to ensure strategic execution.</li><li>Leads market share improvement efforts.</li></ul> Requirements: <ul><li>7-10+ years of semiconductor equipment R&amp;D experience.</li><li>2+ years of people management/team leadership experience.</li><li>Strong background in:&nbsp;</li><li>CVD, PVD, ALD, Etch</li><li>Thin-film technologies</li><li>Experience in equipment/process R&amp;D and product development.</li><li>Strong English communication skills.</li></ul>

Responsibilities: <ul><li>Identify Sales Opportunities: Proactively identify and pursue new sales opportunities through research, networking, loss accounts and outreach.</li><li>Lead Generation : Generates leads and qualifies prospects for external sales engineers</li><li>Quotations: Generates Standard quotations for products, tubings, hoses and parts.</li><li>Customer Relationship Management: Build and maintain strong relationships with existing and potential customers, ensuring their needs are met and exceeded.</li><li>Securing Orders: Secure orders for repeat business and simple new orders, ensuring customer satisfaction and loyalty.</li><li>Support Sales Engineers: Assist sales engineers by setting up meetings with prospective customers and providing them with necessary information and support.</li><li>Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer needs.</li><li>Sales Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.</li><li>Collaboration: Work closely with the sales colleagues to develop and implement effective sales strategies.</li><li>Customer Feedback: Gather and analyse customer feedback to improve services, and sales processes.</li><li>Training and Development: Continuously improve your knowledge of our products and services, as well as sales techniques and industry best practices.</li></ul> Requirements: <ul><li>Ideally you will have technical experience working with mechanically engineered / process equipment products or services.&nbsp;</li><li>This role requires you to work with various key clients and customers – the ability to be agile, solve problems effectively and make commercially astute decisions on the go is essential. Comfortable working with KPIs.&nbsp;</li><li>Ideally you will have knowledge in a Sales function preferably in a Business-to-Business environment; an understanding of Customer Relationship Management and Enterprise Resource Planning systems would be an asset.&nbsp;</li><li>Due to the nature of our business, the ability to collaborate across countries/departments within a corporate environment would be an asset.&nbsp;</li></ul>

Responsibilities: Yield Improvement and Failure Analysis: <ul><li>Own overall Front-End process yield performance and drive continuous yield improvement initiatives.</li><li>Perform comprehensive wafer scrap analysis and identify root causes of yield loss through data-driven investigations.</li><li>Partner closely with process module engineers, manufacturing, quality, and equipment teams to resolve process-related yield excursions.</li><li>Develop and implement effective corrective and preventive actions to eliminate recurrence of process and quality issues.</li><li>Lead cross-functional investigations and continuous improvement projects to improve process capability and manufacturing robustness.</li><li>Capture lessons learned into organizational knowledge databases to ensure long-term sustainability.</li></ul> Process Optimization and Development: <ul><li>Design, execute, and analyze Design of Experiments to optimize process conditions and establish robust manufacturing windows.</li><li>Evaluate process performance using statistical techniques and advanced quality tools.</li><li>Identify opportunities for baseline yield, cycle-time, and cost improvements across Front-End processes.</li><li>Support new technology introductions, process qualifications, and industrialization activities.</li></ul> Process Change Management: <ul><li>Plan, coordinate, and execute process changes through Limited Change Requests, ECNs, and qualification activities.</li><li>Assess manufacturing risks associated with process modifications and ensure successful implementation without adverse impact on yield, quality, reliability, or customer requirements.</li><li>Monitor post-implementation performance and drive timely closure of action items.</li><li>Process Transfer and Production Ramp</li><li>Support engineering runs, process flow creation, and manufacturing readiness activities for new products and technologies.</li><li>Coordinate required tooling, accessories, documentation, and process setup activities.</li><li>Review engineering lot results and ensure smooth transition into volume production.</li><li>Monitor initial production performance and drive corrective actions where required.</li></ul> Cross-Functional Collaboration: <ul><li>Work closely with Technology Development teams in Singapore and other development sites on new industrialization projects.</li><li>Provide technical leadership and integration support across process, equipment, manufacturing, quality, and product engineering functions.</li><li>Communicate technical findings, risk assessments, and recommendations effectively to management and stakeholders.</li></ul> Customer Satisfaction: <ul><li>Provide timely initial responses to customer queries.</li><li>Drive rapid containment of yield and performance issues.</li><li>Ensure customer communications are accurate, complete, and clear.</li><li>Close issues and projects within committed timelines through proactive management and without escalation.</li><li>Deliver customer commitments on time</li></ul> Requirements: <ul><li>Bachelor’s Degree in Electrical Engineering, Electronics Engineering, Materials Engineering, Microelectronics, Semiconductor Engineering, or an equivalent discipline.</li><li>Experience in semiconductor wafer fabrication or high-volume electronics manufacturing. Front-End semiconductor process integration experience is highly preferred.</li><li>Hands-on involvement in new technology introduction, process qualification, industrialization, manufacturing ramp-up, yield enhancement, or process control methodologies.</li></ul>

Responsibilities: <ul><li>Write and run the yearly brand plan for each product in the portfolio.</li><li>Set the position, target doctors and key messages. Check them against what you hear in the field.</li><li>Plan and run launches, campaigns, doctor meetings and education events.</li><li>Build and keep good relations with key opinion leaders and top O&amp;G specialists.</li><li>Work with the sales team on targets, call plans and tools. Join field visits and listen to customers.</li><li>Track sales, share and campaign results each month. Report what is working, what is not and what to do next.</li><li>Study the market and competitors. Suggest new products and ways to grow.</li><li>Plan forecasts and stock with Supply Chain and our distributors.</li><li>Work with Medical Affairs and Regulatory so all material is accurate and approved.</li><li>Manage the brand budget and spend it where it counts.</li><li>Work closely with the Sales and Marketing Manager in Singapore and with the Junior Marketer. Coach the Junior Marketer on the work for your BU, and share ideas and materials across both markets.</li></ul> Requirements: <ul><li>Degree in Pharmacy, Life Sciences, Business or a related field.</li><li>At least 3 years in pharma product management, marketing, or sales with strong product exposure.</li><li>Knowledge of the Malaysia market. Experience in women’s health, O&amp;G or fertility is a strong plus.</li><li>Experience with brand plans and product launches.</li><li>Good with numbers. Able to read sales data and make clear recommendations.</li><li>Clear communication and presentation skills. Good at working with sales, medical and distributor teams.</li><li>Well organised, self-driven and comfortable in a lean team.</li><li>Fluent English. Bahasa Malaysia is an advantage.</li></ul>

Role Description: <ul><li>We are hiring a Senior Quality Engineer for a leading global engineering and manufacturing organisation.</li><li>The role is based at the manufacturing plant and focuses on ensuring product quality, manufacturing process compliance, and customer satisfaction.</li><li>This is a hands-on individual contributor role involving quality engineering, APQP methodologies, process documentation, and customer quality management.</li></ul> Responsibilities: <ul><li>Execute hands-on quality assurance and quality engineering activities at the manufacturing plant.</li><li>Apply all five core APQP (Advanced Product Quality Planning) tools and methodologies in daily operations.</li><li>Develop, create, and maintain process documentation, including Process Flow Charts (PFC) and other relevant quality documents.</li><li>Ensure products and manufacturing processes meet established quality standards and customer requirements.</li><li>Handle customer complaints, quality investigations, root cause analysis, and corrective actions.</li><li>Conduct process observations and support quality-related investigations at customer sites, as required.</li><li>Collaborate with product engineering, R&amp;D, manufacturing, and cross-functional teams to resolve quality issues.</li><li>Independently execute technical quality activities and contribute to continuous improvement initiatives.</li></ul> Requirements: Education &amp; Experience <ul><li>Minimum 5 years of relevant hands-on experience is required; 6+ years is preferred.</li><li>Candidates with strong technical capability may be considered based on their interview assessment.</li><li>Engineering graduates with experience in Quality Assurance, Quality Engineering, Product Engineering, or R&amp;D are eligible.</li><li>Previous experience in the automotive industry or automotive component manufacturing is an advantage.</li></ul> Technical Skills &amp; Competencies <ul><li>Practical experience in quality assurance or quality engineering.</li><li>Mandatory hands-on knowledge and application of all five core APQP tools.</li><li>Experience creating and maintaining process documentation, including PFC.</li><li>Knowledge of customer complaint management, root cause analysis, and corrective actions.</li><li>Strong technical problem-solving skills and understanding of manufacturing processes.</li><li>Ability to independently execute technical activities and adapt quickly to the role</li></ul>

Responsibilities: <ul><li>Lead and program-manage the development and release to manufacturing of innovative silicon photonics products.</li><li>Manage the complete product lifecycle from pre-concept commitment to First Customer Ship (FCS).</li><li>Collaborate with Optics Business Units (BUs), Product Lifecycle Management (PLM), and Engineering teams.</li><li>Lead cross-functional teams within Optics Operations to deliver optical transceiver modules.</li><li>Ensure products meet time-to-market requirements and scheduled launch milestones.</li><li>Drive achievement of product cost targets and cost optimization goals.</li><li>Monitor and improve manufacturing yields to meet quality and performance objectives.</li><li>Develop and execute volume ramp plans to support production scale-up and customer demand.</li></ul> Requirements: <ul><li>Bachelors degree and 5 plus years minimum experience in supply chain, manufacturing, or product development</li><li>Experience working on new product introductions with manufacturers, suppliers, and product development teams</li><li>Extraordinary program management skills</li><li>Deep experience in leading cross-functional teams to achieve results by identifying and aligning to shared goals, priorities, and dedications. Able to hold peers, partners, and yourself accountable.</li><li>Understanding of optical product design and development methodologies.</li><li>Understanding of silicon photonics technology.</li><li>Strong analytical skills and ability to lead teams to solve complex technical and business problems.</li><li>Ability to influence key partners, senior leaders, and external partners.</li></ul>

Responsibilities; <ul><li>Optical Coupling &amp; Production: Conduct daily optical coupling production work for various optical modules and provide on-site technical support.</li><li>Process Optimization: Improve coupling efficiency, product yield, and consistency while reducing production costs and defect rates.</li><li>Failure Analysis: Diagnose coupling-related defects—such as optical power loss, coupling offset, glue failures, and fiber displacement—and establish preventive measures.</li><li>NPI &amp; Validation: Partner with R&amp;D and quality teams to verify new products, materials, and processes, transitioning them into mass production.</li><li>Conduct data analysis and process monitoring to identify opportunities for further automation and continuous improvement.</li><li>Create and maintain documentation for automated processes, standard operating procedures, and training materials.</li><li>Ensure compliance with safety, quality, and industry standards in all automation activities.</li></ul> Requirements: <ul><li>Education: Bachelor’s degree or higher in Optics, Optoelectronics, Electronic Engineering, Mechanical Engineering, Physics, Materials, or a related field (some senior levels require 7+ years of specialized experience in optics or semiconductor packaging).</li><li>Technical Knowledge: Understanding of optical module working principles, optical path transmission, and fiber coupling mechanisms.</li><li>Hands-on Skills: Experience operating coupling equipment, performing fiber alignment adjustments, and calibrating optical power.</li><li>Product Familiarity: Working knowledge of high-speed optical modules such as SFP, QSFP, OSFP, and 400G/800G systems is preferred</li></ul>

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Jobtitle

132 finished products Jobs found

Product Manager

Customer Experience Director

Regional Manager

Manager, Process Engineer (Deposition)

Inside Sales Engineer

Front-End Process Integration Engineer

Product Manager, Women’s Health BU

Senior AQ Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Process Automation Engineer - Optical & Transceiver Products

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Skills

Industry

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132 finished products Jobs found

Product Manager

Customer Experience Director

Regional Manager

Manager, Process Engineer (Deposition)

Inside Sales Engineer

Front-End Process Integration Engineer

Product Manager, Women’s Health BU

Senior AQ Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Process Automation Engineer - Optical & Transceiver Products

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.