Food Technologist

Online Operation Manager Maghreb

Food Scientist Savory

Executive Chef of Operations

Continuous Improvement Manager

Business Development Manager

Senior Compliance Manager

KWS Lead

CSC - Outbound & Product Care Manager

Business Unit Leader

Responsibilities :﻿<ul><li class="ql-align-justify">&nbsp;Comprehends the technical nuances of various raw materials and drafts specifications for new materials as well as reviews &amp; updates existing specifications.</li><li class="ql-align-justify">&nbsp;Develops prototypes to define food and financial objectives for PDR development as well as for consumer testing.</li><li class="ql-align-justify">&nbsp;Maintains lab notebook with details of every experimental batch run in the lab and documents all project technical documents such as specifications, stability reports, and regulatory requirements for product approval.</li><li class="ql-align-justify">Determines critical ingredient specification parameters and communicate these to Quality.&nbsp;For new ingredients, has vendor complete consumer screening information request form.&nbsp;Gets ingredients approved in formulation prior to consumer testing.</li><li class="ql-align-justify">&nbsp;Ensures that formula undergoes cost evaluation prior to consumer testing.&nbsp;Works with Procurement to determine ingredient availability/cost information</li><li class="ql-align-justify">Schedules and conducts plant trials and ensures availability of raw materials, resources and timing for pilot plant testing. Requests quotations and organizes payment to vendors following procedures.</li><li class="ql-align-justify">Sets up appropriate shelf life and sensory testing plans in accordance with the distribution requirements of the product.&nbsp;</li><li>Works with Quality and Nutritional Regulatory Affairs to identify potential allergen and safety issues.&nbsp;Ensures these are communicated as early as possible to the team.&nbsp;Also confirms that nutritional requirements are met.</li><li class="ql-align-justify">&nbsp;Coordinates and or assists in the coordination of consumer sample production in pilot plant or manufacturing plant.&nbsp;Produces image plant food to field in consumer testing.&nbsp;</li><li class="ql-align-justify">Submits consumer test samples for chemistry analysis to generate nutrition labeling information.</li><li class="ql-align-justify">&nbsp;Supports BASES and Sales Sample production.&nbsp;Provides input to Nutritional Regulatory Affairs to generate nutritional information to ensure product labels are correct.</li><li class="ql-align-justify">Works with Packaging support personnel to coordinate testing as it relates to packaging material/food interactions, pack fit, and distribution.</li><li class="ql-align-justify">Assists Quality and Operations in establishing the “Image and Defect” Quality Manual and supporting process documentation.</li><li class="ql-align-justify">&nbsp;Executes the startup plan, addressing start-up issues, and participating in general startup activity.&nbsp;Attends and support daily team meetings and food reviews during production startup.</li><li class="ql-align-justify">Works with Food Scientists and Technologists, Quality representative, and Plant to refine/optimize the process, rationalize COGS, and resolve quality issues. With Quality, provides start-up food samples for Image Panel review for release of food.</li><li class="ql-align-justify">Ensures food lab complies with all food safety requirements and monitoring programs (micro analysis, surface swabs, etc). The position is expected to be the R&amp;D representative and main contact for all safety aspects related to the R&amp;D kitchen/lab.</li></ul> Requirements: <ul><li>Bachelor’s (8-10 years min industrial R&amp;D experience) / Master’s (5-7 years min Industrial R&amp;T experience) in Food Science or Technology.</li><li>English proficiency – both written and oral is must. Should be capable to maintain technical conversations.</li><li>The incumbent must possess cost consciousness, communication skills, and diplomacy that will promote good relations with other technical and scientific disciplines in the effective execution of projects&nbsp;</li></ul>

Role Description:&nbsp; <ul><li>The purpose of the online operations manager is to drive IQOS online commerce channels’ [owned eCommerce iqos.com, marketplaces, Q-commerce] strategy and operations.</li><li>The online operations manager works closely with marketing, portfolio, consumer experience, call center, external partners (LSP, marketplaces, ..) and channels teams to enhance customer experience, increase acquisition, and maximize profits.</li><li>While ensuring smooth functioning and optimal performance of the existing online ecosystem, the online operations manager keeps exploring new online channels to extend IQOS footprint and increase online acquisition.</li><li>This strategic role in the Smoke Free Product Maghreb organization is a highly operational, self-directed, and hands-on role that demands strong people supervision, strict discipline, obsessive attitude towards problem solving and aggressive focus on the continuous improvement of workflow processes.</li></ul> Responsibilities: <ul><li>Ecommerce strategy: Developing and implementing an ecommerce strategy that aligns with the companys overall business goals and objectives.</li><li>Team management: Building and managing a team of ecommerce channels. It includes hiring, training, coaching, and managing performance of the operations teams (dedicated contractors, delivery agents, back-office agents, logistics agents, ...)&nbsp;</li><li>Budget management: Managing the budget for ecommerce, including forecasting, tracking spending, and reporting on budget reviews exercises.&nbsp;</li><li>KPIs management: Identifying and tracking key performance indicators (KPIs) for ecommerce operations, including sales performance, Net Promoter Score (NPS), SLAs and other operational KPIs (compliance rates, IQOS device registration...)&nbsp;</li><li>Partners management: Managing relationships with third-party vendors and logistics providers, including negotiating contracts, monitoring service levels, and resolving any issues that may arise.</li><li>Products management and listing: Managing the product catalog for both IQOS devices and accessories, ensuring accurate and up-to-date product information, optimizing product listings for search engine visibility and customer experience, and overseeing product promotions and discounts.</li><li>Campaigns management: collaborating with marketing, paid media, and consumer experience teams to develop and execute ecommerce campaigns.</li><li>IT systems support and usage: Configuring, managing and using the ecommerce platform and other internal IT systems and partners systems and liaising with IT support teams to ensure smooth operation.</li><li>Ensuring compliance with legal and regulatory requirements, such as data privacy laws, consumer protection regulations, and tax laws.</li><li>Ensure operational compliance with designed processes, including - but not limited to - Age verification and Data Consent collection.&nbsp;</li><li>Managing inventory levels, forecasting demand, and optimizing stock levels to minimize stockouts and overstocking.</li><li>Manage any ad hoc requests coming from customers via our Call center team</li></ul> Requirements:&nbsp; <ul><li>At least 10 years work experience, including ideally a min of 5 years-experience in ecommerce operations (Ecommerce website, Marketplaces such as Jumia, Glovo, …), preferably in a managerial role</li><li>Experience in managing budgets, KPIs, and vendor relationships</li><li>Experience in managing ecommerce campaigns and optimizing product listings</li><li>Experience in IT systems configuration and management</li><li>Experience in logistics and supply chain management</li><li>Additional experience or qualifications that may be beneficial include a degree or certification in business administration, marketing, or a related field, experience in a specific industry or market, and knowledge of emerging ecommerce trends and technologies.</li></ul>

Responsibilities:&nbsp;&nbsp;Assure technical support for the Sales team, Distributors &amp; Customers: <ul><li class="ql-align-justify">Generate data &amp; information to support the value and efficacy of ingredients for savory application.</li><li class="ql-align-justify">Conduct proper data analysis to draw meaningful information and conclusion from trials be communicated internally within and externally to customers.</li><li class="ql-align-justify">Train &amp; Support the Sales team, Distributors as well as participate in Key Customer projects.</li><li class="ql-align-justify">Represent and promote capabilities &amp; knowledge at international Conferences &amp; Seminars.</li></ul>&nbsp;Deliver new innovations to the APAC food market through Collaborating with Business Development, R&amp;D and Market insights:<ul><li class="ql-align-justify">Generate new ideas to develop new products &amp; propositions for the APAC market in terms of savory food application.</li><li class="ql-align-justify">Lead &amp; Participate in and/or Customer innovation projects in line with strategic direction &amp; capabilities.</li></ul>&nbsp;Administrative<ul><li class="ql-align-justify">Conduct proper housekeeping to ensure that the lab and kitchen is safe and hygienic at all times</li><li class="ql-align-justify">Manage the food lab, the raw materials/chemicals, the equipment &amp; procedures.</li><li class="ql-align-justify">Procurement of consumables and/or equipment to upgrade and ensure functionality of the lab</li><li class="ql-align-justify">Assure that all application trials are registered, reported, scientifically sound and used by the Sales &amp; Business Teams to generate/maintain customers.</li><li class="ql-align-justify">Generate meaningful reports, presentation slides and other materials to effectively communicate findings and results internally within and externally to customers.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li class="ql-align-justify">BSc/MSc degree or equivalent in Food Science, Food Microbiology and/or Food Technology.</li><li class="ql-align-justify">At least 5 years of relevant experience in the Asian food (ingredients) industry with relevant experience in savory food applications (e.g&nbsp;sauces, chilled prepared foods, fresh noodles, etc.).</li><li class="ql-align-justify">Hands-on mentality: you enjoy working with the team in the application lab for 50-60% of the time.</li><li class="ql-align-justify">Result oriented, technically skilled with a creative mindset to overcome application challenges.</li><li class="ql-align-justify">Strong technical writing and reporting skills.</li><li class="ql-align-justify">Commercially driven with creativity, passion, and performance orientation;</li><li class="ql-align-justify">A sensitive &amp; flexible team-player.</li><li class="ql-align-justify">Self-confident and self-managing, pro-active and taking initiative.</li><li class="ql-align-justify">Good communication skills: listening, understanding and presenting to both technical and commercial audiences;</li><li class="ql-align-justify">Fluent in English and Mandarin. Other APAC languages are considered a benefit.</li><li class="ql-align-justify">You reside in Singapore.</li><li class="ql-align-justify">Willing to travel up to 10-15%, mostly in the APAC region</li></ul>

Job Summary:Reporting to the General Manager of the unit, the Executive Chef, Operations is responsible for daily monitoring of the preparation of the pre-designed meals for multiple customer accounts with culinary expertise through the management of all Chefs, Sous Chefs and Cooks at the unit, and promoting and providing quality food services to airline clients.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsibilities: <ul><li>Achieves culinary operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; serving as culinary resource to operations managers; identifying and resolving problems; completing audits; determining system improvements; implementing change.&nbsp;</li><li>Meets culinary financial objectives by estimating requirements; assisting with menu design; anticipating and evaluating response to menu presentation; scheduling expenditures; analyzing variances; initiating corrective actions; evaluating time-saving production techniques; training others in specialty techniques.&nbsp;</li><li>Adheres to recipes and portion specifications as required by the customer by understanding consumer tastes and nutritional needs; reviewing product specifications; evaluating ease of menu preparation; applying established procedures and budgetary constraints.&nbsp;</li><li>Oversees food preparation by consulting with the Buyer; Sous chefs, cooks, and team leaders; overseeing portion size; controlling productivity; providing culinary leadership in areas of personal expertise; monitoring presentations, garnishments, and sauces.&nbsp;</li><li>Improves menu quality and consistency by analyzing food production records and menu expenses; promoting kitchen staff interest in quality improvement; studying, evaluating, and re-designing processes; implementing changes.&nbsp;</li><li>Prepares menu and food preparation reports by collecting, analyzing, and summarizing food, dining, and customer data and trends.&nbsp;</li><li>Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations; overseeing food preparation, safety, and security; reviewing and implementing accident and disaster plans.&nbsp;</li><li>Using menu specifications, maintains food ingredients, food preparation, and general supplies by selecting and purchasing menu ingredients; evaluating the quality of fresh food and food product deliveries; maintaining general supplies; establishing inventory levels, re-order points, storage requirements, and cost-controls.&nbsp;</li><li>Maintains culinary equipment by following operating instructions; instructing staff in equipment use; troubleshooting breakdowns; maintaining equipment supplies; performing preventive maintenance; calling for repairs; evaluating new equipment; preparing administrative proposals to justify purchases.&nbsp;</li><li>Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; being sought for opinions as a culinary expert; contributing to professional publications; participating in professional societies and sharing this information with direct reports.&nbsp;</li><li>Accomplishes culinary goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. </li><li>Ensures quality production standards are followed and maintained. Ensures employees adhere to HACCP, FDA and safety regulations and compliance with company policies and procedures. </li><li>Trains and monitors employees on proper work procedures and production of products to ensure maximum productivity with minimum labor and food expenses. </li><li>Assists in the development and training of cooks as required. </li><li>Prepares administrative reports as required. </li><li>Ensures maximum productivity and labor costs are maintained according to financial requirements. Monitors daily manpower planning and employee turnover.&nbsp;Responsible for employee retention.&nbsp;</li><li>Ensures meal cycles are communicated in a timely and accurate basis. Monitor yields of products to ensure maximum usage. </li><li>Works with management staff to improve performance of the unit. </li><li>Ensures Menu presentations are properly planned, set up, and specifications reviewed to ensure compliance. </li><li>Maintains labor requirements, food costs, overtime, and all productivity requirements. </li><li>Must ensure all cooks, and Sous Chef employees have the skill and ability to perform all cooking and food preparation requirements of all the Airline Accounts serviced in the Unit. </li><li>Ensures all products are cooked at required temperature according to airline and food safety specification, etc. </li><li>Responsible for coaching, counseling and preparing corrective action for employees. </li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education:<ul><li>Associate Degree or Bachelor Degree in the&nbsp;Culinary Arts or a related field, (formal culinary education) required or at least 4 years of experience in an Executive Chef role</li></ul>&nbsp;Work Experience: <ul><li>Minimum&nbsp;10&nbsp;years of experience as a&nbsp;Chef required </li><li>Minimum of 4 years of experience as an Executive Chef&nbsp;required. </li><li>Minimum of&nbsp;1-3 years of supervisory&nbsp;experience working in a high volume, manufacturing, food production and restaurant or catering environment&nbsp;required. </li><li>In-flight catering experience or experience in a high-volume food service environment required. </li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)<ul><li>Ability to cook meals according to detailed specifications. </li><li>Ability to work in a fast paced, deadline driven environment. </li><li>Must have strong and effective leadership skills, and the ability to successfully manage a staff of 2 to 3 Sous Chefs and over 20 cooks. </li><li>Current or previous labor relations experience is a plus, but not required. </li><li>Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. </li><li>Ability to train others required. </li><li>Must have the ability to give negative and positive feedback to employees on a daily basis. </li><li>Excellent time management skills required.&nbsp;Ability to handle multiple tasks without losing focus on priorities. </li><li>Strong organizational, analytical, communication and leadership skills required. </li><li>Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. </li><li>Experience with menu design a plus</li><li>Basic computer skills required.&nbsp;Working knowledge of Microsoft Office products preferred</li></ul>&nbsp;Technical Skills: (Certificates, Licenses and Registration)<ul><li>ServSafe Certified preferred. </li></ul>&nbsp;Language / Communication Skills:<ul><li>Must have excellent written and oral communication skills.&nbsp;</li><li>Multi-lingual&nbsp;a plus.</li></ul>

Responsibilities: <ul><li>Directly provide updates on the project objectives, performance measures, issues and risks to senior staff.</li><li>Identify, monitor, and implement continuous improvement best practices.</li><li>Develop and handle continuous improvement plans for projects with low to medium cost and risk in order to reach and sustain project goals.</li><li>Conduct organization readiness assessments, value realization, opportunity prioritization, resource evaluation and execute continuous improvement strategies that meet business requirements.</li><li>Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.</li><li>Other duties as assigned</li><li>Qualifications</li><li>Minimum Qualifications</li><li>Bachelors degree in a related field or equivalent experience</li><li>Minimum of two years of related work experience</li></ul> Requirements: <ul><li>Preferred Qualifications</li><li>BE/ B.Tech in Mechanical / Chemical/ Electrical Engineering in a related field or equivalent experience.</li><li>Minimum of 8 years of related work experience in Continuous improvement, Manufacturing Excellence Area.</li><li>Green Belt/ Black belt certification in Six sigma is Mandatory.</li><li>Flexible for travelling across India.</li></ul>

Responsibilities: <ul><li>Accountable for&nbsp;Customer base quality (profitability, risk, growth, reference value, learning potential, loyalty)&nbsp;</li><li>Accountable for target setting in the FL unit based on market analysis and SWOT for short term and long term</li><li>Responsible for assigning the targets to different sales teams and regions (including agents and distributors) based on the market opportunities&nbsp;</li><li>Accountable for developing sales competences and resources for different customer groups and sales targets</li><li>Responsible for relationship building with strategic customers, most important influencers and decision makers</li><li>Accountable for identifying risks and opportunities in the customer base, competitors and market situation</li><li>Responsible for the solutions portfolio for different market segments based on corporate products and solutions</li><li>Carries out demand creation activities to support lead generation and winning of opportunities</li><li>Manages proactively the sales process and performance</li><li>Manages and leads the sales channels; own people and possible sales agents, joint ventures, distributors and second brands.&nbsp;</li><li>Accountable for sales forecasting and reporting</li><li>Carries out sales target setting, sets pricing guidelines and funnel gate criteria.</li><li>Gives feedback to planning and solution creation</li><li>Ensures adequate resources to achieve the short and long term targets</li><li>Leads sales in an inspirational, motivating and result oriented way</li><li>Accountable for the continuous development of competences in the sales and marketing unit</li><li>Responsible for performance management of his/her team in line with the global guidelines and policies.&nbsp;&nbsp;</li><li>Accountable for the implementation of global processes and tools in the unit</li></ul> Requirements: <ul><li>Business visioning and competitor analysis</li><li>Market and customer business understanding</li><li>Understands sales, customer relationship management, marketing, channel management, experience in leading people effectively</li><li>Excellent communication in English, at the minimum Bachelor’s Degree in commercial or technical field, experience in sales management and people leadership</li></ul>

Responsibilities:&nbsp; <ul><li>Provides leadership and development for hub unit QEH&amp;S team members, through teaching and coaching.&nbsp;</li><li>Drives successful attainment of regional QEH&amp;S goals, objectives and targets at the unit level.&nbsp;</li><li>Liaises with support functions such as Human Resources and Customer Service to evaluate and reduce potential risks.&nbsp;</li><li>Provides operating unit technical support in the areas of quality, food safety, occupational safety and health, chemical safety, waste management, waste water and storm water pollution prevention, air quality and environmental annual reporting.&nbsp;</li><li>Prepares proposals and reports for unit and regional leadership.&nbsp;</li><li>Ensures adherence to departmental budgets.&nbsp;</li><li>Liaises with unit customers, union representatives, airport and regulatory agencies to identify emerging trends and issues.&nbsp;</li><li>Implements special projects related to company business objectives related to the QEH&amp;S.&nbsp;</li><li>Assesses and ensures compliance with local, state and federal food safety, environmental, health and safety regulations.&nbsp;</li><li>Ensures regulatory reporting responsibilities of units are met.&nbsp;</li><li>Partners with units to integrate sustainable compliance solutions within operations.&nbsp;</li><li>Supports Environmental Compliance Calendars for assigned units.&nbsp;</li><li>Works with regulatory agencies and environmental consulting firms to achieve goals and ensure permits are in place.&nbsp;</li><li>Supports unit operations training in QEH&amp;S.&nbsp;</li><li>Drives waste minimization, reduction and recycling process through the identification of opportunities and targets.&nbsp;</li><li>Supports operating unit program implementation.&nbsp;</li><li>Supports operating units in determination of quality defects, accident and injury root causes, corrective and preventive actions.&nbsp;</li><li>Monitors, measures and communicates unit safety trends, targets and impacts through the use of QEH&amp;S scorecards.&nbsp;</li><li>Evaluates and continuously improves unit risk prevention process effectiveness (Business Management System (BMS), Critical Control Points (CCPs), Personal Responsibility in your Daily Efforts (PRIDE) and Ramp Safety, Quality and Delivery (SQUAD).&nbsp;</li><li>Works with operations leadership to optimize deployment of QEH&amp;S processes.&nbsp;</li><li>Administers corporate QEH&amp;S policies and procedures within hub units and make improvement recommendations.&nbsp;</li><li>In conjunction with Human Resources, identifies and supports implementation of CSR, health and wellness initiatives at the unit level.&nbsp;</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI “Preventive Controls Qualified Individual according to company policy.&nbsp;</li><li>Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification.&nbsp;</li></ul> Requirements: Education:&nbsp; <ul><li>Bachelor’s degree in Environmental Health and Safety or related field.&nbsp;</li><li>In exceptional cases, relevant and extensive work experience may substitute for the degree requirement.&nbsp;</li></ul>&nbsp;Work Experience:&nbsp;&nbsp; <ul><li>Minimum 5 years industrial experience in quality, environmental, health and safety&nbsp;</li><li>Airline and/or food industry experience preferred&nbsp;</li><li>A proven track record of successful results&nbsp;</li><li>Proven experience in field implementation of quality, environmental, health and safety processes.&nbsp;</li></ul>

Responsibilities: <ul><li>Environment, Health and Safety are core values and an integral part of the role (TRIR, injuries, legal compliance, environmental results…)</li><li>Total Employee involvement &amp; Total Employee Ownership – Site Skill Matrix Progression -Health checks on Phase Progression – Master Plan Completion (%)</li><li>Centres of Excellence are health (staffed) and properly integrated (meetings)</li><li>Ensure Systems are in place to drive reapplication and one common standard.</li><li>Driver if simplification, documentation an KWS communication</li><li>Process confirmation and health checks, to make issues and problems visible for leaders.</li><li>Involved in development of critical systems.</li><li>Drive the “Forecast, Plan, Control and Review” cycle for the KWS master plan and the Site MP ensuring the site is on track.</li><li>Establish engagement via ownership in several Centre of Excellences, which are led by Centre of Excellence leaders and are coordinated overall by the KWS Lead</li></ul> Requirements: <ul><li>Understanding of all KWS tools (standard work, unified problem solving, SS, OEE Organization Performance models…) and process (Learning Management, centre lining…)</li><li>Expertise in several manufacturing areas (Production, Preventive Maintenance, Food Safety &amp; Quality, Environmental Health &amp; Safety…)</li><li>Understanding of training, coaching, and mentoring process, action as well as soft skills as part of the KWS implementations.</li><li>Problem solving skills (PDCA, DAMIC…)</li><li>Working in a well-organized and structured way</li></ul>

Responsibilities: <ul><li>Lead the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and best in class Customer Service Centre model across Egypt nationwide. Responsible for managing a team that has the responsibility to critically evaluation of the CSC services and the strategic development of Customer Care and Service activities executed through all Product care, outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of outbound &amp; Product care consumer escalations in a timely manner; the consumer database, customer churn, manage leads and train service staff. Play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, Accountable for the Outbound process flows and its capacity plans, Product care budgets and their channel budgets, SOPs adherence.</li></ul> More Specifically you will 1- Project management Support operational rollout of campaigns (Acquisition &amp; Retention) in the assigned market, including, but not limited to <ul><li>Executing and checking outbound campaign flows and adjusting agent CTAs accordingly</li><li>Frontline staff knowledge enhancement (Remote Coaches/Inbound agents for product care matters)</li><li>Reporting , analysing and offering insight/remedial actions to resolve any technical issues in the market that effect day to day operations</li></ul> 2- Consumer Programs <ul><li>Champion Omni-channel care and consistent customer experience across all outbound programs &amp; Campaigns.</li><li>Lead development and localization of operational care fit for Omni-channel B2C use, Lead the deployment and continuous improvement of programs/services including Acquisition programs (ie Device Lending), NPS/Sentiment management programs (Positive &amp; Negative) Retention programs.</li></ul> 3- Product Care Manage market product care practices and governance which maximize customer satisfaction while creating efficiencies and minimizing costs. <ul><li>Product Warranty and goodwill entitlement practices and process maps.</li><li>Refund policy and modes of compensation.</li><li>Product diagnosis (L0 &amp; L1).</li><li>Replacement Strategy (Channels, mechanics, process governance, Reconciliation)</li><li>International Warranty.</li><li>Self Service replacement (QURE).</li></ul> 4- Care Operations <ul><li>Lead the operational deployment of all programs executed via the customer service center channel.</li><li>Evaluate and refresh processes periodically to ensure the health of the process is sound and adheres to SOPs at all times.</li></ul> 5- Vendor Management <ul><li>Create a great channel communication with (LSP/CSC) vendors, while maintaining a close eye of efficiencies, best practices, and cost optimization.</li><li>Challenge and improve the performance and development of these vendors to ensure consumers needs are heard and met.</li></ul> 6- Outbound Operations <ul><li>Ensure OB customer care deliverables are with aligned RRP commercial activities at a regional/local level.</li><li>Monitor and track OB programs performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements</li></ul> 7- Data Analysis &amp; Reporting <ul><li>Define, Manage and report on market KPIs in a digestible and actionable format to the wider business to highlight programs and product care performance and priority areas of focus, use data as a key catalyst for evaluating improvement for the business and customer.</li></ul> 8- Team Management <ul><li>Manage, Motivate and drive performance of the local customer care team to ensure market SLAs and KPIs are observed and met.</li><li>Ensure forecast and plans are submitted and aligned with relevant stakeholders to ensure operation continuity per market of responsibility.</li></ul> Requirements: Qualifications <ul><li>Minimum 10 years of work experience, with minimum 5 years in Remote Sales within a Call Center.</li><li>Minimum 5 years of supervisor/team leader/manager experience is mandatory.</li><li>Ability to multi-task in a dynamic environment, build relationships, solve problems, impact and influence.</li><li>Client centric mentality.</li><li>Business and financial Acumen is a must.</li><li>Advanced analytical &amp; planning skills.</li><li>Self-motivated, driven and the desire to help.</li><li>Excellent communication skills both verbal and written.</li><li>Arabic &amp; English proficiency is a must.</li><li>Strong people skills.</li><li>Outstanding organizational skills.</li><li>Tech Savvy - Finding ease in understanding and navigating new systems and its set-up.</li><li>CRM knowledge is a plus.</li></ul>

Responsibilities: <ul><li>Accountable for all aspects of the business of the unit</li><li>Drives positive relationships with all customers of the unit</li><li>Demonstrates financial acumen by ensuring budgets are created accurately, communicated out, responsibility aligned and budget delivered</li><li>Actively researches and understands the local business arena, local culture and understands where the unit sits within the local framework, adapting where necessary</li><li>Monitors, reviews, guides direct reports to work together as a high performing team</li><li>Continually develops and improves the skills of the employees by working with HR, Learning &amp; Development and by mentoring and coaching the management team</li><li>Takes full ownership to lead compliance adherence of the unit to all regulatory, customer and internal policies and procedures</li><li>Identifies root causes of any situation which occurs and creates a robust action plan to work through to a robust solution</li><li>Justifies proposals/business cases for expenditure to improve the business unit</li><li>Identifies, and leads where appropriate, continuous and process improvement initiatives that drive the unit forward</li><li>Works with the HR Business Partner for salary review processes, ensuring to balance engagement, reward and cost effectiveness and keep competitive advantage</li><li>Constantly monitors recruitment to ensure that the unit have the right people in the right place at the right time</li><li>Puts into practice operational policies and decisions that come from the Executive Management Team, maintaining alignment with company and divisional policy and procedures</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business administration or related field required&nbsp;</li></ul> Work Experience:&nbsp; <ul><li>Successful track record as a General Manager in airline catering required.</li><li>Minimum 15 years of management experience in in-flight catering or food manufacturing environment required.</li><li>Demonstrated experience with managing financials with budget responsibility for a single operating unit required, multiple operating units preferred.</li><li>Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.</li><li>Proven experience successfully managing a team of supervisors and managers for a single operating unit required, multiple operating units preferred.</li><li>Previous customer service and/or account management experience required.</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance</li><li>Labor relations experience is required</li></ul> Technical Skills: (Certification, Licenses and Registration): <ul><li>Must have strong and effective leadership skills</li><li>Must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff</li><li>Excellent problem-solving skills, planning and scheduling capabilities managing multiple account requirements</li><li>Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security</li><li>Advanced Microsoft office tool skills (excel, word)</li><li>Knowledge of quality auditing, inspection methods</li><li>Detail oriented and excellent project management skills</li><li>Strong organizational skills, able to prioritize responsibilities and multi-task</li><li>Change Agent</li><li>Able to obtain an AOA badge and customs seal.</li></ul> Language / Communication Skills: <ul><li>Strong interpersonal skills and the ability to interact effectively with multiple departments and customers</li><li>Excellent written and oral communication skills.</li></ul>

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160 food improvement agents Jobs found

Food Technologist

Online Operation Manager Maghreb

Food Scientist Savory

Executive Chef of Operations

Continuous Improvement Manager

Business Development Manager

Senior Compliance Manager

KWS Lead

CSC - Outbound & Product Care Manager

Business Unit Leader

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Skills

Industry

Location

Jobtitle

160 food improvement agents Jobs found

Food Technologist

Online Operation Manager Maghreb

Food Scientist Savory

Executive Chef of Operations

Continuous Improvement Manager

Business Development Manager

Senior Compliance Manager

KWS Lead

CSC - Outbound & Product Care Manager

Business Unit Leader

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.