Application Support Analyst

Responsibilities: <ul><li>Provide day-to-day operational support for the application estate.</li><li>Take ownership, and be a central point of contact, for any application related issues reported by users, ensuring professional and regular communication is provided.</li><li>Diagnose and resolve complex system and/or data issues across a range of both internally developed and vendor supplied applications in support of the trading business.</li><li>Follow-up on fixes for escalated issues.</li><li>Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.</li><li>Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.</li><li>Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of application issues.</li><li>Collaborate with relevant teams to plan, test, and deliver on-going enhancements.</li><li>Support test and development related activities through environment management, orchestration, and automation.</li><li>Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.</li><li>Proactively monitor applications for availability, capacity, and performance.</li><li>Participate in a wide variety of global projects, improvements, and control activities to enable growth in business footprint, innovation, and digital transformation.</li><li>Share knowledge and expertise with others, coaching and mentoring peers as required.</li><li>Occasional work outside of normal business hours may be required at times, for major incidents, planned releases/maintenance and in support of month-end closing.</li></ul> Requirements: <ul><li>Relevant work experience delivering production support within a complex trading environment involving multiple applications, stakeholders, and third-party vendors.</li><li>Experience diagnosing and remediating application issues in a Windows Server and Windows 10 environment.</li><li>Knowledge of ITIL framework, certification an advantage.</li><li>Knowledge of scripting and automation (PowerShell and/or Python).</li><li>Technical proficiency with SQL (ideally with SQL Server and/or Azure SQL).</li><li>Good understanding of the trade/deal lifecycle and related processes.</li><li>Domain knowledge of energy physical and financial commodities and derivatives.</li><li>Working knowledge of the Allegro ETRM/CTRM platform (preferably Allegro Horizon).</li><li>Experience administering applications hosted in Microsoft Azure.</li><li>Experience with market data management platforms (e.g., ZEMA or DataGenic).</li><li>Experience managing small projects/changes.</li><li>Experience with agile delivery methodologies (e.g., SCRUM or Kanban).</li><li>Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).</li><li>Experience with C#, Azure DevOps, Visual Studio and Crystal Reports.</li><li>Experience with cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).</li><li>Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, Updata, FXAll, WebICE, SunSystems/Q&amp;A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.</li></ul>

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