Customer Service Operations

AI/ ML Engineer

Payroll Finance Lead

Solution Account Manager

HR Transaction Delivery Team Lead

HR Transaction Delivery Supervisor

HR Transaction Delivery Analyst

Responsibilities: <ul><li>Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to finish within required specifications and in accordance with agreed policies / procedures and local legislation.</li><li>Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.</li><li>Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.</li><li>Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.</li><li>Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.</li><li>Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.</li><li>Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment - keeping the customer in the loop every step of the way,</li><li>Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing. Controller must verify information on BL/ HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.</li><li>Establish and develop strongly valued relationships with all carriers, agents and internal and external customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.</li><li>Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules</li><li>Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received.</li><li>Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.</li><li>Drive operational excellence / continuous improvement/ productivity &amp; efficiency.</li><li>KPI’s &amp; Milestones – ensuring KPI’s are met and objectives achieved</li></ul> Requirements: <ul><li>Minimum College Diploma in logistics or any business related subject.</li><li>University degree will be an added advantage.</li><li>Exceptional communication skills.</li><li>Meeting of deadlines.</li><li>Attention to detail.</li><li>Ensure customer commitments are met and exceeded.</li><li>Operational Freight Forwarding Systems Knowledge.</li><li>Microsoft Office – Outlook, Excel.</li><li>Sound knowledge and understanding of INCOTERMS.</li><li>Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements.</li><li>Minimum of 4 years’ experience in Import/Export Freight Forwarding and Clearing.</li></ul> Other Locations: <ul><li>Senegal X2</li><li>Uganda</li><li>Tanzania</li><li>Zambia</li><li>Zimbabwe X2</li></ul>

Responsibilities: <ul><li>Responsible for ensuring that ML models and pipelines are deployed successfully into production</li><li>Implementation of ML features for new and existing systems</li><li>Deploy applications to AWS cloud leveraging on the full spectrum of the AWS cloud services</li><li>Automate model training, testing and deployment using CI/CD</li><li>Understand and implement metrics to verify effectiveness and soundness of the ML model</li></ul> Requirements: <ul><li>Formal training in a quantitative discipline (e.g., statistics, operations research, economics, computer science, mathematics)</li><li>5 years of relevant work experience in data analysis, data science or related fields, with deep expertise in statistical data analysis</li><li>Experience with Python and related ML libraries (eg. Pandas, Pytorch)</li><li>Experience with database languages (e.g. SQL)</li><li>Experience working in a multi-disciplinary team of data scientists, software engineers, product managers and subject domain experts</li><li>Experience in Agile working environment</li></ul> Preferred requirements: <ul><li>Experience with AWS cloud services like AWS Textract and Comprehend is preferred</li><li>Experience with Dagster/Airflow is preferred</li><li>Experience in MLOps</li><li>Experience in delivering Natural language processing (NLP) products</li></ul>

Responsibilities: <ul><li>Team leadership and development: Lead and motivate a team of 3 finance professionals, ensuring the team consistently meets Key Performance Indicators (KPIs). </li><li>Provide monthly performance feedback and guidance to team members, fostering a culture of continuous improvement and high performance.</li><li>Compliance and audit: Ensure that the finance payroll process adheres to compliance requirements, including internal and external/statutory audit standards. </li><li>This includes preparing for and assisting with audits and ensuring payroll balance sheet accounts are accurately reconciled in line with accounting standards.</li><li>Collaboration and issue resolution: Act as point of contact between the European Finance Payroll Sr. Manager, Payroll team and external payroll providers.</li><li>Collaborate with cross-functional teams to resolve any finance payroll-related issues promptly and efficiently.</li><li>Payroll financial reporting and reconciliation: oversee the preparation and review of payroll balance sheet accounts, ensuring accurate and timely reconciliation of payroll P&amp;L accounts, as well as ensuring compliance with local tax, pension, and payroll regulations.</li></ul>&nbsp;Requirements: <ul><li>Language skills – English (required)</li><li>Extensive knowledge of the finance payroll processes and the regulatory requirements around them and across Europe</li><li>Strong analytical, problem-solving, and communication skills, and attention to detail</li><li>University Degree in economics or related field</li><li>Proficiency with Microsoft Office – Excel and SAP</li></ul>

Role Description: <ul><li>The primary focus of this position is to grow revenue of the companys business in Australia.</li><li>This will require a highly motivated sales professional with a strong business development and sales background in industrial cabling and connectivity solutions.</li><li>The industry focus for this role includes Factory Automation, Process Automation, Energy, Transportation, IT/OT convergency.</li><li>The successful candidate must be capable of working both independently and within a team to achieve outstanding results.</li><li>This position reports directly to the Solution Sales Manager, ANZ.</li></ul> Responsibilities: <ul><li>Build and maintain close relationships with customers of all levels ranging from operations to executives, evaluate customer’s needs, identify selling opportunities, reach out to potential customers, and close deals to meet the sales target.</li><li>Analyze competitors and keep track of the demand and competition (customer’s projects and competitor’s proposals) in the market, and strategically maintain as well as expand the market share to establish a sustainable sale with partners and customer.</li><li>Coordinate across parties including both technical and non-technical teams to best deliver products or services to customers and to professionally facilitate effective communications between parties. </li><li>Professionally apply sales-related tools/systems and document/report(e.g., quotation system, project tracking, sales forecast, company report, etc.) to improve sales productivity and to enhance company’s business.</li></ul> Requirements: <ul><li>Degree level or above in a relevant field – Engineering or other technical field and/or Business (marketing, administration, economics) or possess a track record in professional career relevant to accountabilities of the role.</li><li>Proven track record within a sales role in vertical markets like Discrete automation, transportation, process automation, oil &amp; gas, mining.</li><li>At least 5 years of experience in industrial cabling and connectivity solutions.</li><li>Experience in Solution Sales especially in System Integration (SI) and End User business with proven track record is preferable.</li><li>Excellent negotiation and problem-solving skills. Good communication and presentation skills.</li><li>Ability to maintain and build close relationships with various customers.</li><li>Should possess own vehicle and driver license.</li></ul>

Responsibilities:&nbsp; <ul><li>Oversee daily operations of the Transaction Delivery Team, reporting to the Transaction Delivery Supervisor.</li><li>Track and manage transaction case volume to ensure balanced workload and timely processing.</li><li>Facilitate communication and coordination with key departments for seamless transaction processing.</li><li>Analyze current processes to identify gaps and implement improvements for enhanced efficiency and productivity.</li><li>Conduct regular quality checks and audits to ensure accuracy and integrity of transaction data.</li><li>Provide ongoing support, guidance, and constructive feedback to team members for their development and performance.</li><li>Serve as the primary liaison for HR Business Partners and Centers of Excellence, handling escalations to ensure prompt issue resolution.</li><li>Address and resolve complaints in a timely manner to maintain compliance with regulatory requirements and company policies.</li></ul> Requirements: Qualifications and Experience Essential:&nbsp; <ul><li>4+ years of relevant experience</li><li>Proficient in data entry and maintenance in HR systems (Workday preferred).</li><li>Prior experience in leading transactional processing of HR data, including historical and retroactive corrections.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Demonstrated ability to communicate effectively with multiple stakeholders.</li><li>Experience in performing quality review of completed personnel and organizational data change actions.</li><li>Experience in HR Shared Services or HR Operations.</li></ul> Preferred:&nbsp; <ul><li>Expertise in using HR systems, with a strong preference for Workday, including advanced functionalities and reporting capabilities.</li><li>Proven experience in managing projects, particularly those related to HR data and system implementations or upgrades.</li><li>Strong analytical skills with the ability to identify trends, root causes, and develop effective solutions to complex issues.</li><li>Demonstrated experience in leading and developing high-performing teams, including coaching, mentoring, and performance management.</li><li>Experience in identifying and implementing process improvements to enhance efficiency, accuracy, and service quality in HR operations.</li><li>In-depth understanding of HR compliance and regulatory requirements, with experience in ensuring adherence to these standards.</li><li>Strong customer service skills with a focus on delivering high-quality support and resolving issues promptly and effectively.</li><li>Experience in managing change within an organization, including communication, training, and support for new processes or systems.</li></ul>

Responsibilities:&nbsp; <ul><li>Manage day-to-day transactional operations within the GBS center, ensuring timely and accurate transaction processing.</li><li>Lead a team of transactional specialists across regions, providing training, guidance, and performance evaluations.</li><li>Develop and implement standardized policies and procedures for transactional processes across the organization.</li><li>Collaborate with other departments to ensure transactional services meet their needs and expectations.</li><li>Monitor processes for compliance with internal controls, accounting standards, and regulatory requirements.</li><li>Drive continuous improvement initiatives to enhance the efficiency and quality of transactional services.</li><li>Manage the resolution of transactional issues and escalations, ensuring customer satisfaction and service excellence.</li><li>Analyze transactional data to identify trends, improvement areas, and cost-saving opportunities.</li><li>Prepare and present reports on transactional operations, including performance metrics and service level agreements (SLAs).</li><li>Work closely with the IT department to optimize transactional systems and ensure integration with other business systems.</li><li>Oversee the transition of transactional services to the shared services center, including change management and stakeholder communication.</li><li>Manage the transactional services budget to ensure cost-effective service delivery.</li></ul> Requirements: <ul><li>A bachelors degree in accounting, finance, business administration, or a related field. </li><li>A masters degree or relevant certification (e.g., CPA, CMA) is preferred.</li><li>A minimum of 8 years of total experience and 6 years of relevant experience in transactional services or operations management, preferably within a shared services environment</li><li>Proven leadership and team management skills, with the ability to develop and motivate a high-performing team to Lead the regional Transaction Delivery teams</li><li>Strong understanding of financial processes and systems, including ERP and transactional management software</li><li>Excellent analytical and problem-solving abilities, with a focus on attention to detail and accuracy</li><li>Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels</li><li>Experience with Workday and ServiceNow platforms and services</li><li>Knowledge of industry best practices and continuous improvement methodologies</li><li>Experience with process automation and digital transformation initiatives</li><li>Ability to manage multiple priorities in a dynamic and fast-paced environment</li><li>Experienced in budgeting and monitor financial performance versus budget</li><li>Ensure contact management and transaction delivery processes are aligned with corporate policies, procedures and internal controls</li></ul> Preferred: <ul><li>Excellent communication skill with abilities related to the effective exchange of information and ideas</li><li>Ability to handle more than one task at the same time in an efficient manner</li><li>Ability to be ethical and conduct activities with moral principles</li><li>Effectively collaborate with group to achieve a common goal or to complete a task in the most effective and efficient way</li><li>Seek out new information, experiences, and knowledge</li><li>Ability to learn, understand, and integrate new technologies into work that leads to increased efficiency, productivity, and the ability to stay competitive in various fields</li></ul> Technical Skills and Knowledge: <ul><li>Proficiency with Microsoft Office Suite</li></ul>

Responsibilities: <ul><li>Assist in processing financial transactions, ensuring accuracy, timeliness, and compliance with company policies and regulations.</li><li>Analyze transactional data to identify trends, discrepancies, and opportunities for process improvement.</li><li>Identify process gaps and recommend enhancements for improved efficiency.</li><li>Conduct quality checks and audits to verify data accuracy.</li><li>Track transaction case volume and workload in coordination with the team lead.</li><li>Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs).</li><li>Collaborate with team members to resolve transactional issues and respond to stakeholder queries.</li><li>Contribute to developing and implementing policies and procedures to standardize transactional processes.</li><li>Participate in continuous improvement initiatives, suggesting enhancements to systems and workflows.</li><li>Assist in preparing financial reports and documentation for audits.</li><li>Maintain knowledge of relevant financial regulations, accounting standards, and best practices.</li><li>Support the transition of transactional services to the shared services center, including data migration and system integration.</li><li>Serve as a secondary contact for HR Business Partners (HRBBPs), Centers of Excellence (COEs), and escalations as needed.</li><li>Ensure timely resolution of complaints to meet compliance requirements.</li><li>Provide training and support to new team members and end-users of transactional systems.</li><li>Collaborate with IT and other departments to optimize transactional systems in alignment with business needs.</li></ul>&nbsp;Requirements: Qualifications and Experience Essential: <ul><li>Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.</li><li>Minimum of 2 years’ experience in a transactional services or financial analysis role.</li><li>Strong analytical and data analysis skills.</li><li>Proficiency in Microsoft Excel and other data analysis tools.</li><li>Experience with Workday and ServiceNow platforms.</li><li>Familiarity with financial processes and systems, including ERP and HRIS software.</li><li>High attention to detail with a strong commitment to accuracy and quality.</li><li>Effective communication and interpersonal skills; ability to work well in a team.</li><li>Strong multitasking and prioritization abilities in a fast-paced environment.</li><li>Knowledge of financial regulations and relevant accounting standards.</li></ul> Preferred: <ul><li>Experience with process improvement methodologies and a proactive mindset toward change.</li><li>Ability to quickly adapt to new systems, technologies, and processes.</li></ul> Technical and Functional Skills Preferred: <ul><li>Proficiency in Microsoft Office Suite.</li><li>Experience with Workday HCM modules (Core HR, Talent Management, Recruiting, Payroll).</li><li>Familiarity with ServiceNow modules (HR Service Delivery, Incident Management, Knowledge Management).</li><li>Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP, advanced functions).</li><li>Knowledge of ERP systems for business process automation.</li><li>Understanding of financial regulations and compliance requirements related to transactional services.</li></ul> Languages <ul><li>Cluj, Romania:</li><li>Fluency in English</li><li>Proficiency in at least one additional language (French, Italian, Spanish, Romanian, or Czech)</li><li>Manila, Philippines:</li><li>Fluency in English</li><li>Proficiency in at least one additional language (Thai, Mandarin, or Spanish)</li><li>TBD, Mexico:</li><li>Fluency in English and Spanish</li></ul>

Responsibilities: <ul><li>Oversee daily operations of the Transaction Delivery Team, reporting to the Transaction Delivery Supervisor.</li><li>Track and manage transaction case volume to ensure balanced workload and timely processing.</li><li>Facilitate communication and coordination with key departments for seamless transaction processing.</li><li>Analyze current processes to identify gaps and implement improvements for enhanced efficiency and productivity.</li><li>Conduct regular quality checks and audits to ensure accuracy and integrity of transaction data.</li><li>Provide ongoing support, guidance, and constructive feedback to team members for their development and performance.</li><li>Serve as the primary liaison for HR Business Partners and Centers of Excellence, handling escalations to ensure prompt issue resolution.</li><li>Address and resolve complaints in a timely manner to maintain compliance with regulatory requirements and company policies.</li></ul> Requirements: <ul><li>4+ years of relevant experience</li><li>Proficient in data entry and maintenance in HR systems (Workday preferred)</li><li>Prior experience in leading transactional processing of HR data, including historical and retroactive corrections</li><li>Experience with Workday and ServiceNow platforms and services</li><li>Demonstrated ability to communicate effectively with multiple stakeholders</li><li>Experience in performing quality review of completed personnel and organizational data change actions</li><li>Experience in HR Shared Services or HR Operations</li></ul>

Responsibilities: <ul><li>Manage day-to-day transactional operations within the GBS center, ensuring timely and accurate transaction processing.</li><li>Lead a team of transactional specialists across regions, providing training, guidance, and performance evaluations.</li><li>Develop and implement standardized policies and procedures for transactional processes across the organization.</li><li>Collaborate with other departments to ensure transactional services meet their needs and expectations.</li><li>Monitor processes for compliance with internal controls, accounting standards, and regulatory requirements.</li><li>Drive continuous improvement initiatives to enhance the efficiency and quality of transactional services.</li><li>Manage the resolution of transactional issues and escalations, ensuring customer satisfaction and service excellence.</li><li>Analyze transactional data to identify trends, improvement areas, and cost-saving opportunities.</li><li>Prepare and present reports on transactional operations, including performance metrics and service level agreements (SLAs).</li><li>Work closely with the IT department to optimize transactional systems and ensure integration with other business systems.</li><li>Oversee the transition of transactional services to the shared services center, including change management and stakeholder communication.</li><li>Manage the transactional services budget to ensure cost-effective service delivery.</li></ul> Requirements: <ul><li>A bachelors degree in accounting, finance, business administration, or a related field. A masters degree or relevant certification (e.g., CPA, CMA) is preferred.</li><li>A minimum of 8 years of total experience and 6 years of relevant experience in transactional services or operations management, preferably within a shared services environment</li><li>Proven leadership and team management skills, with the ability to develop and motivate a high-performing team to Lead the regional Transaction Delivery teams</li><li>Strong understanding of financial processes and systems, including ERP and transactional management software</li><li>Excellent analytical and problem-solving abilities, with a focus on attention to detail and accuracy</li><li>Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels</li><li>Experience with Workday and ServiceNow platforms and services</li><li>Knowledge of industry best practices and continuous improvement methodologies</li><li>Experience with process automation and digital transformation initiatives</li><li>Ability to manage multiple priorities in a dynamic and fast-paced environment</li><li>Experienced in budgeting and monitor financial performance versus budget&nbsp;</li><li>Ensure contact management and transaction delivery processes are aligned with corporate policies, procedures and internal controls</li></ul>

Responsibilities: <ul><li>Assist in processing financial transactions, ensuring accuracy, timeliness, and compliance with company policies and regulations.</li><li>Analyze transactional data to identify trends, discrepancies, and opportunities for process improvement.</li><li>Identify process gaps and recommend enhancements for improved efficiency.</li><li>Conduct quality checks and audits to verify data accuracy.</li><li>Track transaction case volume and workload in coordination with the team lead.</li><li>Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs).</li><li>Collaborate with team members to resolve transactional issues and respond to stakeholder queries.</li><li>Contribute to developing and implementing policies and procedures to standardize transactional processes.</li><li>Participate in continuous improvement initiatives, suggesting enhancements to systems and workflows.</li><li>Assist in preparing financial reports and documentation for audits.</li><li>Maintain knowledge of relevant financial regulations, accounting standards, and best practices.</li><li>Support the transition of transactional services to the shared services center, including data migration and system integration.</li><li>Serve as a secondary contact for HR Business Partners (HRBBPs), Centers of Excellence (COEs), and escalations as needed.</li><li>Ensure timely resolution of complaints to meet compliance requirements.</li><li>Provide training and support to new team members and end-users of transactional systems.</li><li>Collaborate with IT and other departments to optimize transactional systems in alignment with business needs.</li></ul> Requirements: <ul><li>A bachelor’s degree in accounting, Finance, Business Administration, or a related field</li><li>A minimum of 2 years of experience in a transactional services or financial analysis role</li><li>Strong analytical and data analysis skills, with proficiency in Excel and other data analysis tools</li><li>Experience with Workday and ServiceNow platforms and services</li><li>Familiarity with financial processes and systems, including ERP and HRIS software</li><li>Attention to detail and a commitment to accuracy and quality in transaction processing</li><li>Good communication and interpersonal skills, with the ability to work effectively in a team environment</li><li>Ability to manage multiple tasks and prioritize work in a fast-paced environment</li><li>Knowledge of financial regulations and accounting standards relevant to transactional services</li></ul>

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28 gas processing Jobs found

Customer Service Operations

AI/ ML Engineer

Payroll Finance Lead

Solution Account Manager

HR Transaction Delivery Team Lead

HR Transaction Delivery Supervisor

HR Transaction Delivery Analyst

HR Transaction Delivery Team Lead

HR Transaction Delivery Supervisor

HR Transaction Delivery Analyst

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Skills

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28 gas processing Jobs found

Customer Service Operations

AI/ ML Engineer

Payroll Finance Lead

Solution Account Manager

HR Transaction Delivery Team Lead

HR Transaction Delivery Supervisor

HR Transaction Delivery Analyst

HR Transaction Delivery Team Lead

HR Transaction Delivery Supervisor

HR Transaction Delivery Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.