Customer Service Manager

HR Regional Partner

Business Process Manager – Supply Chain Management

Technology Sales Director Paris

Relationship Manager / AVP / VP – Privilege Banking (Sales)

Senior Officer / Manager– Trade Specialist, Import and Export

Technology Sales Director UK

Technology Sales Director Germany

Sales Manager/Business Development

Senior Product Analyst

Role Description: <ul><li>As a Manager in Solution Center, you will be at the forefront of driving transformational strategies focused on creating exceptional customer experiences.</li><li>Your leadership will be pivotal in establishing our brand as the preferred supplier by fostering strong customer relationships and steering your team towards unparalleled service excellence and growth</li></ul> Responsibilities: <ul><li>Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.</li><li>Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.</li><li>Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.</li><li>Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.</li><li>Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.</li><li>Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.</li><li>Cross-Functional Collaboration: Work seamlessly with internal partners in different BU’s, engineering, planning, and sales to ensure comprehensive customer support</li></ul> Requirements: <ul><li>Experience in a shared service environment.</li><li>Stake Holder management experience</li><li>Track record of successful change management in Customer Care.</li><li>Leadership experience in large, multi-layered teams.</li><li>8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.</li><li>Effective collaboration across all organizational levels.</li><li>Industry-specific experience is advantageous.</li></ul> Skills: <ul><li>Customer-centric mindset.</li><li>Strong business acumen.</li><li>Leadership across international teams.</li><li>Servant Leadership approach.</li><li>Results-oriented with multitasking capabilities.</li><li>Agile and adaptable in driving change. Excellent communication, persuasion, and interpersonal skills.</li><li>Ability to forge strong cross-functional relationships.</li><li>Influential leadership without direct authority.</li><li>Collaborative and proactive attitude.</li></ul> Key Performance Measurements: <ul><li>Strategy, Execution, and Talent (SET) Customer Effort Score.</li><li>First Contact Resolution Efficiency/Productivity Improvement.</li><li>Employee Engagement.&nbsp;</li><li>Attrition Rates.</li></ul>

Role Description: <ul><li>Our CLient HR Regional Partners function in a variety of Human Resources activities including employment and employee relations, recruiting, termination and data analysis/metrics.</li><li>They implement Human Resources policies at the country, regional or global level partnering with management to drive company-wide programs and initiatives.</li><li>We are seeking a talented, innovative, customer focused HR Leader for our Fuquay Varina, NC location, supporting our Energy Business Unit.</li><li>The ideal candidate will have a passion for providing first class HR support to our talented and highly engaged employees.</li><li>As part of North America HR Regional team, you will be joining a group of professionals who are passionate about ensuring the future growth of the business while maintaining integrity, taking accountability, working together and continually improving to ensure constant innovation and openness to change.</li><li>You are the trusted advisor for your management team.</li><li>Reporting to the HR Regional Manager, this position will closely partner with HR Business leaders to guarantee alignment in approaching business needs.</li><li>The role requires one to effectively work with other HR functions to direct and ensure the successful delivery of HR services required to drive business imperatives within an assigned geographical region and proactively seeks to identify and resolve issues driving HR operational excellence through our client Continuous Improvement Program.</li></ul> Responsibilities: <ul><li>Proactively drive effective HR Regional for client groups comprised Engineers, Product Managers and Manufacturing professionals.</li><li>Support building leader capability, improving workforce capability and positive employee relations practices.</li><li>Provide coaching and consulting to the managers and employees in the areas of performance management, compensation, employee retention, talent planning, leader and employee development, positive employee relations practices, and conflict resolution.</li><li>Understand business cycles and talent needs of the organization to develop human capital strategies to build the capability of the workforce to meet business goals.</li><li>Support recruiting and staffing initiatives, counsel managers in final selections and compensation; Consult with leaders for talent planning and career development.</li><li>Facilitate HR and Organizational Development training resources to local Managers to assist them in developing their people management skills.</li><li>Work with the HR Innovation Centers on compensation and benefits management, payroll and salary administration.</li></ul> Requirements: <ul><li>Bachelor’s degree or above or equivalent experience; HR related major preferred</li><li>3+ years experience within Human Resource; Ideal candidate will have previous experience within a Generalist capacity, offering a broad range of expertise within HR spanning Employee Relations, Talent Acquisition, Coaching and Development.</li><li>Experience partnering with business leaders in a matrixed environment requiring influencing skills.</li><li>Must have an effective balance between strategic and tactical implementation skills.</li><li>Ability to provide innovative solutions and adapt in a rapidly changing environment.</li><li>Ability to act as a credible coach and facilitator and a credible role model for effective leadership and performance.</li><li>Build trust and credibility among his/her team and at all levels within the organization.</li><li>Must have a high level of interpersonal skills, strong organizational and analytical skills; Process orientated and sense of urgency.</li><li>Travel within region as business needs dictate (up to 10%)</li><li>Human Resource experience within a manufacturing environment is preferred</li></ul>

Responsibilities: Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Summarize from massive &amp; unstructured data/information into presentable format for stakeholders’ review</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Change Management and Leadership: <ul><li>Lead change management initiatives to foster a culture of continuous improvement and process excellence.</li><li>Engage and educate employees at all levels on process changes, addressing concerns, and promoting adoption.</li><li>Provide guidance and support to teams during the transition phase and ensure adherence to new processes.</li><li>Strong stakeholder management which able to convince stakeholders on proposed improvements for better process across functions</li></ul> Continuous Improvement: <ul><li>Ensure improvements are standardized, documented, and scalable across the organization.</li><li>Identify opportunities to automate processes and integrate technology solutions to streamline workflows and improve operational efficiency.</li><li>Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.</li><li>Key Performance Indicator (KPIs)</li></ul> End-to-end process maturity: <ul><li>Achievement of process KPI targets</li><li>Consistent service level provided to key stakeholders</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 8 years of Industry experience.</li><li>Proven experience (typically 5+ years) in business process management, process improvement, Supply Chain , Manufacturing or related roles.</li><li>Fluent English</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li><li>Need to have experience in program/project management</li><li>Solid experience facilitating and moderating process mapping &amp; improvement workshop</li><li>Consulting experience on any ERP solutions would be ideal</li></ul>

Overview: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director (m/f/d) to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the North Central and Eastern European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be: <ul><li>Engage as a market-maker across NCEE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local consulting teams to help seek, develop, and close new sales pursuits</li><li>Take accountability for client retention and actively collaborate with client relationship managers.</li><li>Develop and maintain C-suite and procurement relationships, especially CTO/CIOs within select technology clients</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region</li></ul> Pipeline and Sales: <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness</li><li>Obtain referral leads from existing clients</li><li>Identify and pursue cross- and upselling opportunities</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions</li></ul> Client Management: <ul><li>Take accountability for client retention and the development of C-suite relationships with select technology clients</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.</li><li>Participate in client relationship stewardship and planning meetings</li><li>Support Client Management teams in identifying and closing opportunities</li><li>Act as a client relationship manager to select technology clients</li><li>Foster relationships with client C-suite and decision makers in areas relevant to our solutions</li></ul> People: <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities and complement the consultants go-to-market effort from a technology sales perspective&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent</li></ul> Technology Product Development and Strategy: <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:</li><li>identify current and emerging market trends and client needs</li><li>provide input into the development of new products or enhancements to current products</li><li>contribute to roadmap discussions</li><li>identify and suggest potential inorganic opportunities (acquisitions, partnerships)</li><li>develop /improve or market collateral and sales messaging</li></ul> Financial metrics: <ul><li>Meet technology annual new business revenue targets</li><li>Provide guidance and participate in sales and revenue forecasting</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget</li></ul> Requirements: <ul><li>Proven success in senior client management and/or sales roles&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level</li><li>Meticulous and analytical, confident in problem solving and decision making</li><li>Good team player with ability to influence without authority in a matrix organisation</li><li>Ambition to help insurers succeed&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.</li><li>Minimum of 10 years of industry experience</li></ul>

Responsibilities: <ul><li>You will be trained in the Privilege Client Engagement Process and be our lead manager in developing and growing our Privilege client relationships.</li><li>To provide financial advisory services as well as appropriate financial and investment solutions and advice to our affluent and high networth clients for various market segments.</li><li>To provide customers with timely information, advice and recommendations to fit their requirements.</li><li>Building and maintaining long-term relationships with your clients is a key factor for success in this role.</li><li>Ensure proper advisory procedures and documentation while adhering to the Banks internal policies, business processes and regulatory requirements (i.e. FAA and other related statutory Acts)</li></ul> Requirements: <ul><li>A recognized university degree.</li><li>At least 3 - 8 years of relevant experience in the banking / financial industry, experienced in financial &amp; investment product sales for Junior Client Advisor role.</li><li>Strong advisory skill and possess with good product knowledge of wealth management &amp; investment products.</li><li>Candidates with prior experience and knowledge in AML/KYC processes within the retail banking sector are preferred.</li><li>Self-motivated, with strong sales drive &amp; energy.</li></ul>

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconcilaition.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familitarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li></ul>

Role Description: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.&nbsp;</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the South-West European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be:&nbsp; <ul><li>Engage as a market-maker across SWE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local teams to help seek, develop, and close new sales pursuits.&nbsp;</li><li>Take accountability for client retention and actively collaborate with client relationship managers.&nbsp;</li><li>Develop and maintain c-suite relationships, especially CTO/CIOs within select technology clients.&nbsp;</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region.&nbsp;</li><li>Align technology capabilities with insurer requirements ensuring value and return on investment is maximized for success.&nbsp;</li></ul> Pipeline and Sales:&nbsp; <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships.&nbsp;</li><li>Collaborate with the senior consultants to leverage existing relationships and technology footprint in the market.&nbsp;</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business.&nbsp;</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions.&nbsp;</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients.&nbsp;</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges.&nbsp;</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness.&nbsp;</li><li>Obtain referral leads from existing clients.&nbsp;</li><li>Identify and pursue cross-selling opportunities.&nbsp;</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions.&nbsp;</li></ul> Client Management:&nbsp; <ul><li>Take accountability for client retention and the development of c-suite relationships with select technology clients&nbsp;</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.&nbsp;</li><li>Participate in client relationship stewardship and planning meetings.&nbsp;</li><li>Support Client Management teams in identifying and closing opportunities.&nbsp;</li><li>Act as a client relationship manager to select technology clients.&nbsp;</li><li>Foster relationships with client c-suite and decision makers in areas relevant to our solutions.&nbsp;</li></ul> People:&nbsp; <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities.&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent.&nbsp;</li></ul> Technology Product Development and Strategy:&nbsp; <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:&nbsp;</li><li>Identify current and emerging market trends and client needs.&nbsp;</li><li>Provide input into the development of new products or enhancements to current products.&nbsp;</li><li>Contribute to roadmap discussions.&nbsp;</li><li>Identify and suggest potential inorganic opportunities (acquisitions, partnerships).&nbsp;</li><li>Develop /improve or market collateral and sales messaging.&nbsp;</li></ul> Financial metrics:&nbsp; <ul><li>Meet technology annual new business revenue targets&nbsp;</li><li>Provide guidance and participate in sales and revenue forecasting.&nbsp;</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget.&nbsp;</li></ul>&nbsp;Requirements:&nbsp; <ul><li>Proven success in senior client management and/or sales roles with revenue targets.&nbsp;</li><li>Minimum of 10 years of industry experience.&nbsp;</li><li>In addition to English, at least one of Italian, Franch or Spanish is required.&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional.&nbsp;</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology&nbsp;</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level.&nbsp;</li><li>Meticulous and analytical, confident in problem solving and decision making.&nbsp;</li><li>Good team player with ability to influence without authority in a matrix organisation.&nbsp;</li><li>Ambition to help insurers succeed.&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations.&nbsp;</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines.&nbsp;</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.&nbsp;</li></ul>

Role Description: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.&nbsp;</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the South-West European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be:&nbsp; <ul><li>Engage as a market-maker across SWE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local teams to help seek, develop, and close new sales pursuits.&nbsp;</li><li>Take accountability for client retention and actively collaborate with client relationship managers.&nbsp;</li><li>Develop and maintain c-suite relationships, especially CTO/CIOs within select technology clients.&nbsp;</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region.&nbsp;</li><li>Align technology capabilities with insurer requirements ensuring value and return on investment is maximized for success.&nbsp;</li></ul>&nbsp;Pipeline and Sales:&nbsp; <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships.&nbsp;</li><li>Collaborate with the senior consultants to leverage existing relationships and technology footprint in the market.</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business.&nbsp;</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions.&nbsp;</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients.&nbsp;</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges.&nbsp;</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness.&nbsp;</li><li>Obtain referral leads from existing clients.&nbsp;</li><li>Identify and pursue cross-selling opportunities.&nbsp;</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions.&nbsp;</li></ul>&nbsp;Client Management:&nbsp; <ul><li>Take accountability for client retention and the development of c-suite relationships with select technology clients.&nbsp;</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.&nbsp;</li><li>Participate in client relationship stewardship and planning meetings.&nbsp;</li><li>Support Client Management teams in identifying and closing opportunities.&nbsp;</li><li>Act as a client relationship manager to select technology clients.&nbsp;</li><li>Foster relationships with client c-suite and decision makers in areas relevant to our solutions.&nbsp;</li></ul> People:&nbsp; <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities.&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent&nbsp;</li></ul> Technology Product Development and Strategy:&nbsp; <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:&nbsp;</li><li>Identify current and emerging market trends and client needs&nbsp;</li><li>Provide input into the development of new products or enhancements to current products&nbsp;</li><li>Contribute to roadmap discussions&nbsp;</li><li>Identify and suggest potential inorganic opportunities (acquisitions, partnerships)&nbsp;</li><li>Develop /improve or market collateral and sales messaging&nbsp;</li></ul> Financial Metrics:&nbsp; <ul><li>Meet technology annual new business revenue targets&nbsp;</li><li>Provide guidance and participate in sales and revenue forecasting.&nbsp;</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget.&nbsp;</li></ul>&nbsp;Requirements:&nbsp; <ul><li>Proven success in senior client management and/or sales roles with revenue targets.&nbsp;</li><li>Minimum of 10 years of industry experience.&nbsp;</li><li>In addition to English, at least one of Italian, Franch or Spanish is required.&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional.&nbsp;</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology.&nbsp;</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level.&nbsp;</li><li>Meticulous and analytical, confident in problem solving and decision making.&nbsp;</li><li>Good team player with ability to influence without authority in a matrix organisation.&nbsp;</li><li>Ambition to help insurers succeed.&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations.&nbsp;</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines.&nbsp;</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.&nbsp;</li></ul>

Role Overview: <ul><li>We are seeking an experienced Sales Professional with a strong background in selling RPO and recruitment solutions to enterprise and mid-market clients on a global basis.&nbsp;</li><li>The ideal candidate has a proven track record of new client acquisition, revenue generation, and consultative selling, preferably from large global recruitment firms.</li><li>This role is focused on hunting new business, building long-term client relationships, and expanding footprint .</li></ul> Responsibilities: <ul><li>Drive new business development for RPO and recruitment solutions</li><li>Identify, prospect, and engage enterprise and mid-market clients</li><li>Own the full sales cycle: lead generation, discovery, proposal, negotiation, and closure</li><li>Sell consultatively by understanding client hiring challenges and positioning RPO solutions effectively</li><li>Build and maintain a strong pipeline of qualified opportunities</li><li>Meet or exceed revenue and client acquisition targets</li><li>Collaborate with delivery, solution design, and leadership teams to ensure successful client onboarding</li><li>Represent in sales meetings, virtual presentations, and industry events</li><li>Maintain accurate sales forecasts and CRM updates</li></ul>&nbsp;Requirements: <ul><li>5+ years of B2B sales experience in recruitment, staffing, or RPO services</li><li>Demonstrated success in selling RPO models and recruitment solutions</li><li>Prior experience at large/global recruitment firms preferred</li><li>Proven ability to bring in net-new clients and revenue</li><li>Strong understanding of enterprise hiring models, talent acquisition, and outsourcing</li><li>Experience selling to HR, TA leaders, and senior stakeholders</li><li>Excellent communication, negotiation, and presentation skills</li><li>Self-motivated, target-driven, and comfortable working remotely</li></ul>&nbsp;Preferred Profile <ul><li>Background in selling recruitment or RPO solutions at a large recruitment organization</li><li>Existing network of HR, TA, or business decision-makers</li><li>Experience working with offshore or global delivery teams</li></ul>&nbsp;

Responsibilities: <ul><li>Elicit, analyze, and translate user needs into detailed, actionable requirements for the pod</li><li>Define and manage use cases, user stories, process flows, and visualizations to support development</li><li>Partner with design and engineering to explain functional requirements and continuously improve user experience</li><li>Maintain a backlog that stays 2–3 sprints ahead, ensuring clear Definitions of Ready and Done for all features</li><li>Communicate product vision and requirements effectively to developers, testers, and stakeholders</li><li>Support User Acceptance Testing by writing UAT scripts and participating in testing cycles as needed</li><li>Document confirmed business processes to serve as reference for development and IT support teams</li><li>Apply business process improvement methodologies to optimize workflows and system efficiency</li><li>Collaborate closely with the Product Manager to ensure backlog priorities align with business objectives</li><li>Track delivery metrics and build reports to measure progress, quality, and outcomes</li><li>Manage cross-pod dependencies in partnership with the Technical Product Manager</li><li>Ensure compliance with applicable standards by maintaining SDLC documentation, system configurations, and audit artifacts</li><li>Maintain a strong understanding of the IT application portfolio, developing deep expertise in specific products or BPM domains</li><li>Support and facilitate system demonstrations, including Inspect &amp; Adapt workshops, as required</li></ul> Requirements: <ul><li>Proven knowledge and understanding of standard practices, technology and supporting industry principles</li><li>Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering and UX</li><li>Deep understanding of business/processes and high-level understanding of high-quality digital product delivery</li><li>Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up, etc.)</li><li>Experienced in developing systems and tools to enable customer interactions and collaboration (e.g., digital self, precision marketing, DAM, immersive technology)</li></ul>

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116 general manager human resource Jobs found

Customer Service Manager

HR Regional Partner

Business Process Manager – Supply Chain Management

Technology Sales Director Paris

Relationship Manager / AVP / VP – Privilege Banking (Sales)

Senior Officer / Manager– Trade Specialist, Import and Export

Technology Sales Director UK

Technology Sales Director Germany

Sales Manager/Business Development

Senior Product Analyst

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116 general manager human resource Jobs found

Customer Service Manager

HR Regional Partner

Business Process Manager – Supply Chain Management

Technology Sales Director Paris

Relationship Manager / AVP / VP – Privilege Banking (Sales)

Senior Officer / Manager– Trade Specialist, Import and Export

Technology Sales Director UK

Technology Sales Director Germany

Sales Manager/Business Development

Senior Product Analyst

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.