Customer Experience Director

Business Process Manager & Strategic Program Manager – MFG/SCM

Finance Manager

Senior Executive - Business Transformation (LOT)

Senior PCB Component Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Product Engineer - ITLA ODB

Process Automation Engineer - Optical & Transceiver Products

Alignment Process Engineer

Product Engineer - Optical Module

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: Program Management: <ul><li>Responsible for overseeing and leading the entire project to ensure the scope and project milestones are met successfully.</li><li>To act as a liaison person between the entire project team (internal and external) and ensure alignment.</li><li>Collaborate with all parties to ensure program meets time, scope, quality and cost targets.</li><li>Report regularly the progress of the program to the stakeholders (Up to group Executive level )</li><li>Manage and lead cross-functional project team members</li><li>Responsible to acquire project resources and form project team (multi-discipline). Develop the team according to project &amp; team needs.</li><li>Manage changes to the project scope, project schedule and project costs using appropriate verification techniques</li><li>Measure project performance using appropriate tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with internal and external stakeholders.</li><li>Initiates project scope, requirements and key deliverables by collecting or receiving from management team.</li><li>Responsible to develop Project Management Plan, consistently monitor and control project progress.&nbsp;</li><li>Utilize Project Management Software (such as Microsoft Project) to generate schedules, analyse critical path/ float, and monitor project progress.&nbsp;</li><li>Take a leadership role in coordination of the team member activities. Navigate team to project goal.</li><li>Perform project risk assessment and determine risk respond plan. Regularly monitor identified risks and actively look /aware new potential risk once project progressed&nbsp;&nbsp;</li></ul> Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 10+ years experince in supply chain</li><li>Proven experience (typically 5+ years) in business process management &amp; driving strategic programs/projects/process improvement with domain knowledge and experience either in Supply Chain (Planning/Purchasing/Warehouse/Logistics) or Manufacturing (Industrial Engineering/Project Management)&nbsp;</li><li>Fluent English and ability to articulate clearly</li><li>Need to have experience in program/project management</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li></ul>

Responsibilities: <ul><li>Develop and oversee the company’s financial planning, budgeting, and forecasting processes.&nbsp;</li><li>Ensure alignment between financial plans and business objectives.&nbsp;</li><li>Drive scenario analysis and financial modeling to support strategic initiatives.&nbsp;</li><li>Conduct financial and operational analysis to assess company performance.</li><li>Provide insights into revenue, cost, profitability, and key financial metrics.&nbsp;</li><li>Prepare detailed reports and dashboards for senior leadership.&nbsp;</li><li>Partner with business leaders to identify growth opportunities and cost-saving measures.&nbsp;</li><li>Develop business cases for new investments, market expansions, and efficiency improvements.&nbsp;</li><li>Analyze risks and opportunities to enhance financial decision-making.&nbsp;</li><li>Implement best practices in financial planning and analysis (FP&amp;A).&nbsp;</li><li>Improve forecasting accuracy through automation and data analytics tools.&nbsp;</li><li>Drive continuous improvement in financial processes.&nbsp;</li><li>Collaborate with finance, operations, and commercial teams to align financial goals.&nbsp;</li><li>Present financial insights to executives, board members, and key stakeholders.&nbsp;</li><li>Work closely with external partners, auditors, and regulatory bodies when required.&nbsp;</li><li>Lead and mentor a team of financial analysts and planners.&nbsp;</li><li>Foster a culture of data-driven decision-making and financial discipline.&nbsp;</li></ul> Requirements: <ul><li>8+ years in financial planning &amp; analysis, budgeting, and strategy.&nbsp;</li><li>Strong knowledge of financial modeling, forecasting techniques, and data analytics.&nbsp;</li><li>Proficiency in ERP systems, financial planning software, and BI tools.&nbsp;</li><li>Need CPA OR CA</li></ul>

Responsibilities: <ul><li>Support the implementation of BIM and VDC processes across design, construction, and asset handover phases.</li><li>Assist in reviewing BIM models and project information to ensure compliance with client standards and ISO 19650 requirements.</li><li>Participate in model coordination, clash detection, and multidisciplinary coordination workshops with project stakeholders.</li><li>Support reality capture initiatives, including drone surveys, laser scanning, photogrammetry, and 360° site documentation.</li><li>Contribute to the development and continuous improvement of BIM standards, workflows, and digital delivery practices.</li><li>Assist in analyzing project and asset data to support digital reporting, performance monitoring, and informed decision-making.</li><li>Research, evaluate, and support the adoption of emerging technologies such as Digital Twins, AI, IoT, reality capture, and advanced analytics solutions.</li><li>Support innovation initiatives, pilot projects, and technology assessments aimed at improving project delivery, operational efficiency, and sustainability outcomes.</li><li>Monitor industry trends and best practices in BIM, VDC, PropTech, ConTech, and digital transformation to identify opportunities for continuous improvement and innovation.</li></ul> Requirements: <ul><li>Bachelor’s degree in architecture, Engineering, Construction Management, or a related built-environment field.</li><li>Basic understanding of BIM, digital design, construction processes, and project information management.</li><li>Strong interest in BIM, VDC, digital construction, innovation, and emerging technologies</li><li>0-3 years of experience; fresh graduates are encouraged to apply.</li><li>Internships, university projects, research, competition, or extracurricular experience related to BIM, design, construction technology, data, or innovation is an advantage</li><li>Basic proficiency in one or more BIM or design applications such as Autodesk Revit, , Navisworks, or equivalent tools.</li><li>Interest in reality capture, drones, laser scanning, 360-degree imagery, GIS, digital twins, AI, and immersive technologies.</li><li>Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Word, Outlook, and Teams; Power BI knowledge is an advantage.</li><li>Analytical thinking, attention to detail, problem-solving, research, and data interpretation skills.</li><li>Clear written and verbal communication, presentation, teamwork, time management, and willingness to learn.</li></ul>

Responsibilities: <ul><li>Partner with development engineers, commodity teams, and suppliers to create innovative PCB solutions.</li><li>Contribute to the development of PCB commodity strategy.</li><li>Participate in the supplier selection process. Assess and qualify PCB suppliers. Take part in technical and process audits of suppliers as needed.</li><li>Lead PCB failure analysis and drive containment, corrective actions, and risk assessment.</li><li>Work closely with manufacturing and engineering teams to resolve complex technical issues.</li><li>Collaborate with cross-functional teams across the organization. Effectively communicate complex technical concepts and solutions.</li></ul> Requirements: <ul><li>Possess Engineering/Chemistry/Material degree or equivalent, plus 10+ years PCB manufacturing experience.</li><li>Solid understanding and direct experience in PCB design specifications and requirements, qualification, manufacturing fabrication and test, coupled with familiarity of materials (laminates and resins) and reliability knowledge and experience.</li><li>Competency in failure analysis techniques such as FMEA, 8D/Corrective Action, Fishbone IFD, Cause and Effect Analysis, Design of Experiments (DOE), and risk assessment.</li><li>Experienced in managing supplier relationships and implementing corrective actions and rigorous quality control measures to ensure product standards and reliability are consistently met.</li></ul>

Responsibilities: <ul><li>Lead and program-manage the development and release to manufacturing of innovative silicon photonics products.</li><li>Manage the complete product lifecycle from pre-concept commitment to First Customer Ship (FCS).</li><li>Collaborate with Optics Business Units (BUs), Product Lifecycle Management (PLM), and Engineering teams.</li><li>Lead cross-functional teams within Optics Operations to deliver optical transceiver modules.</li><li>Ensure products meet time-to-market requirements and scheduled launch milestones.</li><li>Drive achievement of product cost targets and cost optimization goals.</li><li>Monitor and improve manufacturing yields to meet quality and performance objectives.</li><li>Develop and execute volume ramp plans to support production scale-up and customer demand.</li></ul> Requirements: <ul><li>Bachelors degree and 5 plus years minimum experience in supply chain, manufacturing, or product development</li><li>Experience working on new product introductions with manufacturers, suppliers, and product development teams</li><li>Extraordinary program management skills</li><li>Deep experience in leading cross-functional teams to achieve results by identifying and aligning to shared goals, priorities, and dedications. Able to hold peers, partners, and yourself accountable.</li><li>Understanding of optical product design and development methodologies.</li><li>Understanding of silicon photonics technology.</li><li>Strong analytical skills and ability to lead teams to solve complex technical and business problems.</li><li>Ability to influence key partners, senior leaders, and external partners.</li></ul>

Responsibilities: <ul><li>Lead the yield improvement, drive product, process, quality improvements.</li><li>Lead the product debug and FA activities and drive related action to closure.</li><li>Support cost modelling and lead cost reduction activities with cross function team.</li><li>Perform and coordinate DFX activities with design, test and process engineering teams.</li><li>Create product trouble-shooting guides.</li><li>Approve readiness for volume manufacturing.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Electrical Engineering, Optical Engineering, or a related discipline.</li><li>3+ years of experience in product or manufacturing engineering, focusing on optical components and modules.</li><li>Working experience on optical assembly, fiber handling, and laser diode integration.</li><li>knowledgeable on tunable laser theory, calibration method and test parameters.</li><li>Experienced on tunable module is a plus.</li><li>Ability to drive solutions through cross-functional teams.</li><li>Excellent verbal and written communications skills in English</li></ul>

Responsibilities; <ul><li>Optical Coupling &amp; Production: Conduct daily optical coupling production work for various optical modules and provide on-site technical support.</li><li>Process Optimization: Improve coupling efficiency, product yield, and consistency while reducing production costs and defect rates.</li><li>Failure Analysis: Diagnose coupling-related defects—such as optical power loss, coupling offset, glue failures, and fiber displacement—and establish preventive measures.</li><li>NPI &amp; Validation: Partner with R&amp;D and quality teams to verify new products, materials, and processes, transitioning them into mass production.</li><li>Conduct data analysis and process monitoring to identify opportunities for further automation and continuous improvement.</li><li>Create and maintain documentation for automated processes, standard operating procedures, and training materials.</li><li>Ensure compliance with safety, quality, and industry standards in all automation activities.</li></ul> Requirements: <ul><li>Education: Bachelor’s degree or higher in Optics, Optoelectronics, Electronic Engineering, Mechanical Engineering, Physics, Materials, or a related field (some senior levels require 7+ years of specialized experience in optics or semiconductor packaging).</li><li>Technical Knowledge: Understanding of optical module working principles, optical path transmission, and fiber coupling mechanisms.</li><li>Hands-on Skills: Experience operating coupling equipment, performing fiber alignment adjustments, and calibrating optical power.</li><li>Product Familiarity: Working knowledge of high-speed optical modules such as SFP, QSFP, OSFP, and 400G/800G systems is preferred</li></ul>

Responsibilities: <ul><li>Conduct daily optical coupling production work for various optical modules</li><li>Optimize existing optical coupling processes, improve coupling efficiency, product yield and consistency, and reduce production costs and defective rates.</li><li>Responsible for on-site technical support for coupling production, quickly respond to abnormal production conditions, and handle process and product defects in a timely manner.</li><li>Carry out failure analysis of coupling-related defective products, summarize failure modes root causes (such as coupling offset, optical power loss, glue failure, fiber displacement etc.), and formulate targeted improvement and preventive measures.</li><li>Cooperate with R&amp;D and quality teams to verify new products, new coupling processes and new materials, and complete process validation and mass production conversion work.</li><li>Sort out coupling process documents, standard operation procedures (SOP) and failure analysis reports, and accumulate process experience to form technical archives.</li></ul> Requirements: <ul><li>Bachelor degree or above in Optics, Optoelectronics, Electronic Engineering, Mechanical Engineering or related majors.</li><li>Familiar with basic optical theories and professional knowledge, understand the working principle of optical modules, optical path transmission principles and fiber coupling mechanism.</li><li>Possess practical hands-on experience in optical module coupling process, familiar with coupling equipment operation, fiber alignment adjustment, optical power calibration and related production processes.</li><li>Equipped with independent failure analysis and problem-solving capabilities, able to quickly locate coupling process abnormalities and product failure causes, and implement effective solutions.</li><li>Familiar with common optical module products (such as SFP, QSFP, OSFP, 800G/400G high-speed optical modules) and mainstream coupling processes is preferred.</li><li>Good logical thinking, hands-on ability and on-site emergency response capability, able to adapt to production technical support work.</li></ul>

Responsibilities: <ul><li>Lead the yield improvement, drive product, process, quality improvements.</li><li>Lead the product debug and RMA activities and drive related action to closure.</li><li>Support cost modelling and lead cost reduction activities with cross function team.</li><li>Perform and coordinate DFX activities with design, test and process engineering teams.</li><li>Analyze and correlate performance of key parameters spanning device to sub-system levels to optimize in-process and final test specifications.</li><li>Create product trouble-shooting guides.</li><li>Lead failure analysis, root cause identification and corrective action implementation of components, sub-systems and field failures.</li><li>Approve readiness for volume manufacturing</li></ul> Requirements: <ul><li>BS degree in electrical engineering, physics, or other relevant major.</li><li>5+ years’ experience supporting design and NPI of high bit rate optical transponders.</li><li>Very experienced on optical modules production and process on QSFP-DD, OSFP, CFP2 and QSFP-112, etc.</li><li>Very familiar with 100G/200G/400G/800G/1.6T optical module specifications and test requirements.</li><li>In-depth knowledge of analog and digital electronics, RF, and optical communication circuits and components.</li><li>Ability to drive solutions through cross-functional teams.</li><li>Excellent verbal and written communications skills in English</li></ul>

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86 google analytics Jobs found

Customer Experience Director

Business Process Manager & Strategic Program Manager – MFG/SCM

Finance Manager

Senior Executive - Business Transformation (LOT)

Senior PCB Component Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Product Engineer - ITLA ODB

Process Automation Engineer - Optical & Transceiver Products

Alignment Process Engineer

Product Engineer - Optical Module

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86 google analytics Jobs found

Customer Experience Director

Business Process Manager & Strategic Program Manager – MFG/SCM

Finance Manager

Senior Executive - Business Transformation (LOT)

Senior PCB Component Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Product Engineer - ITLA ODB

Process Automation Engineer - Optical & Transceiver Products

Alignment Process Engineer

Product Engineer - Optical Module

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.