Senior Manager – Technology Transformation

Senior Bid Manager

Supplier Development Process Engineer

Supervisor Supply Chain

Customer Experience Director

L3 Lead -  (Datamart/MXML/Risk)

Credit Risk Lead - VP1

PMO Engineer, Senior

Lead Workplace Services (VP2)

Senior Manager - Project Delivery

Role Description: <ul><li>The role holder identifies and defines opportunities, builds the business case for each initiative, and leads delivery through internal technology functions and delivery partners. Initiatives are held to their intended outcomes, adoption and benefits, not go-live alone. This is a hands-on role. </li><li>The role holder personally designs, builds and deploys data, analytics, automation and AI solutions, and coordinates multidisciplinary teams.</li></ul> Responsibilities: <ul><li>Provide analysis and recommendations to help develop DHI’s technology, data and digital transformation agenda, for review by the Executive Director – Portfolio Operations and Intelligence.</li><li>Develop and maintain roadmaps for assigned initiatives, sequencing activity by value, dependency, risk and readiness.</li><li>Lead discovery and solution design with DHI departments, running workshops that define the opportunity, scope and intended outcome of each initiative.</li><li>Identify opportunities to improve revenue, productivity, customer experience, operational performance and decision-making through data, analytics, automation and AI.</li><li>Define value hypotheses, success metrics, adoption targets and value realisation frameworks for each initiative.</li><li>Design, develop, deploy and maintain data and analytical solutions, dashboards, automation solutions and AI-enabled products.</li><li>Build and maintain ETL/ELT processes and data transformation workflows.</li><li>Own the lifecycle of data, analytics, automation and AI products, from concept through deployment and adoption.</li><li>Define product vision, user requirements, roadmaps, backlogs and delivery priorities, based on the end-to-end needs of alternative asset management users, including investment professionals, portfolio managers, senior leadership and governance functions. Translate business challenges into technical requirements, user stories and solution designs.</li><li>Lead end-to-end delivery of assigned transformation initiatives, managing scope, schedule, cost and quality.</li><li>Ensure initiatives meet cybersecurity, data protection, privacy and AI governance requirements.</li></ul> Requirements: <ul><li>6 – 8 years of experience in technology transformation, data product development, applied AI, technology consulting or data-enabled transformation.</li><li>Demonstrated experience personally taking a problem through to a production-grade product.</li><li>Bachelor’s degree in Computer Science, Engineering, Data Science, AI, Mathematics, Statistics, Business or another relevant quantitative discipline.</li><li>Advanced degree, such as an MBA, preferred.</li><li>Technology, data and digital transformation planning and roadmap development</li><li>Data platforms such as Databricks, Azure AI Foundry, Spark, Hive or Palantir Foundry</li></ul>

Role Description: <ul><li>The Senior Bid Manager will establish and develop a new deal and bid management capability, acting as the central coordinator for complex Requests for Proposals (RFPs) and tenders across EMEA and North America, with support for APAC as required.</li><li>Based in the UK, the role will work closely with Sales, Pricing, Legal, Service Delivery, and other teams across the business to coordinate the end-to-end bid process and ensure the development of high-quality, commercially sound, and deliverable proposals.</li><li>This is an exciting opportunity to shape a new capability and play a key role in how the business approaches and delivers complex deals globally. The Senior Bid</li><li>Manager will bring structure and organisation to a developing function, establishing effective processes, tools, and ways of working while remaining adaptable as the business evolves.</li><li>This is a highly hands-on role requiring a proactive self-starter who can work autonomously while thinking strategically. An AI-first mindset is essential to identify smarter, more efficient ways of working and continuously improve the deal and bid management process.</li></ul> Responsibilities: RFP Orchestration and Qualification <ul><li>Own the RFP intake register and qualification process, assessing scope, probability of winning, and resource capacity.</li><li>Propose resource allocation to senior commercial leadership.</li><li>Develop and manage end-to-end bid plans, including meeting schedules, stage gates, task delegation, and deadline management across all workstreams.</li><li>Organise mandatory RFP strategy kick-off meetings and prepare decision-making packs for each stage gate.</li></ul> Contract and SLA Alignment <ul><li>Build and maintain a global standard contract clause library and deviation register.</li><li>Establish the standard contractual baseline for each RFP and consolidate regional amendments into a single position for negotiation.</li><li>Coordinate Service Level Agreements (SLAs) with Service Delivery teams, ensuring internal approval of operational feasibility before commitments are made to customers.</li><li>Manage contractual terms and SLAs as part of an integrated negotiation process.</li><li>Coordinate with Legal teams on standard contractual terms.</li><li>Refer significant contractual or SLA deviations to Pricing for financial impact assessment.</li><li>Track contract approvals and signatures through to completion.</li></ul> Proposal Excellence <ul><li>Develop compelling solution narratives and executive summaries tailored to the evaluation criteria and target audience.</li><li>Lead internal bid reviews and quality assurance processes.</li><li>Build and maintain a library of standard proposal content, templates, and reusable materials.</li><li>Evaluate and implement AI-powered bid management tools, such as Loopio or similar platforms, to improve proposal quality, consistency, and turnaround times.</li><li>Manage customer portal submissions, ensuring accuracy, compliance, and on-time delivery across relevant time zones.</li></ul> Continuous Improvement <ul><li>Facilitate structured win/loss reviews following each RFP to identify lessons and improvement opportunities.</li><li>Maintain and continuously improve bid processes, standard templates, reusable proposal content, and contractual clause libraries between live bids.</li><li>Identify opportunities to improve efficiency, consistency, and commercial effectiveness through automation and AI-enabled tools.</li></ul> Requirements: Relevant Skills and Experience <ul><li>12+ years of relevant pre-sales, bid management, or related commercial experience, with an AI-first mindset.</li><li>Essential experience in aviation, ground handling, or air cargo handling; knowledge of the Standard Ground Handling Agreement (SGHA) is a strong advantage.</li><li>Proven experience managing complex, multi-workstream bids and tenders against strict external deadlines.</li><li>Strong stakeholder management and influencing skills, with the ability to coordinate teams across regions, functions, and seniority levels without direct authority.</li><li>Strong contract management knowledge and sound commercial judgement.</li><li>Ability to work effectively in ambiguous, evolving environments and establish structure in a developing function.</li><li>Practical experience with bid management and AI tools, such as Loopio or equivalent platforms.</li><li>A proactive, hands-on approach with the ability to take ownership and deliver independently.</li><li>Excellent written communication, proposal development, presentation, and executive-level communication skills.</li></ul> Core Values <ul><li>Safety: Maintaining the highest standards of safety and operational responsibility.</li><li>Customer Focus: Delivering value and creating positive customer experiences.</li><li>Respect: Listening to, understanding, and respecting colleagues and stakeholders.</li><li>Excellence: Pursuing high standards in every aspect of delivery.</li><li>Teamwork: Collaborating effectively and building on the strengths of others.</li></ul>

Responsibilities: Cross function collaboration: <ul><li>Coordinate Procurement, SQE, PDE, MPDE, Engineering Assess and document manufacturing capability, process maturity, and QMS compliance during PCBA new supplier qualification/Development.</li><li>Engage upstream and downstream raw material partners to improve delivery capability, capacity alignment, and supplier responsiveness.</li><li>Organize and lead regular cross-functional reviews with PDE, MPDE, and suppliers to address delivery risks, manufacturing readiness, and improvement actions.</li><li>Track and drive closure of cross-functional and supplier action items, escalating gaps as needed.</li></ul> NPI stage: <ul><li>Provide early manufacturing and engineer support for PCBA commodities from a sourcing and supply chain perspective to support supplier selection decisions (critical).</li><li>Conflict Management: Coordinate and facilitate DFM (Design for Manufacturing) discussions with suppliers, and Engineering to ensure manufacturing requirements are clearly understood and accepted (no design decision ownership).</li><li>Assess and document manufacturing capability, process maturity, and QMS compliance during PCBA new supplier qualification.</li><li>Act as a coordination interface between Procurement and Engineering, ensuring alignment on quality, commercial, and technical expectations without assuming design ownership.</li></ul> Approved Supplier Management: <ul><li>Drive yield, process stability, and delivery performance improvements at supplier sites.</li><li>Collaborate with suppliers and key supply chain nodes to improve lead time and delivery reliability, supporting company sample and production needs.</li><li>Partner with CM and Procurement to support SRM programs for strategic PCBA suppliers, with close tracking of action plan execution.</li><li>Facilitate cross-functional supplier improvement workshops (e.g. CoPQ reduction, lead time optimization) as a neutral coordinator, ensuring clear ownership and accountability.</li><li>Monitor progress and escalate unresolved issues where action items are not closed as committed.</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical / Automation/ Mechanical or any Engineering related majors.</li><li>At least 7 years of MPDE experience within PCBA (Industry relevant), connector and cable assembly Quality Management portion. Procurement, supply chain experience OR Total years of experience 10+ years in various industries including PCBA.</li><li>Knowledge on specific product and process as required (Connectors, Cable and Cable Assemblies, PCBA Tolerances and Cost Drivers)&nbsp;</li><li>In-depth knowledge of electronic manufacturing processes such as PCBA assembly (SMT/THT), box build, testing, and packaging</li><li>Understanding of supplier capabilities, capacity planning, and EMS operating models</li><li>Familiarity with DFM/DFA (Design for Assembly), component sourcing, and BOM management</li><li>Awareness of quality systems, certifications (ISO 9001,IATF 16949 and IPC- Association Connecting Electronics Industries), and related compliance standards</li><li>Ability to work with EMS partners on cost, yield, lead time, and continuous improvement</li><li>Experience supporting NPI, supplier qualification, and scale-up to mass production</li><li>Expert level with the tools related to supplier APQP process, include but not limited to PPAP, FMEA, CP, MSA, SPC, R@R and 8D methodology is a Plus.</li><li>Thorough knowledge of Problem-Solving tools (5-Why, Ishikawa/Fishbone diagrams, Fault Tree</li><li>Analysis)</li></ul>

Role Description: <ul><li>Lead and supervise end-to-end supply chain planning for New Product Introduction (NPI) and New Product Development (NPD) projects at the Shirwal plant.</li><li>The role converts project requirements into executable material, production, capacity, inventory, packaging and logistics plans from early project gates through prototype, validation, pilot build, PPAP/PSW, SOP and ramp-up.</li><li>The position ensures launch readiness, timely risk escalation, disciplined SAP planning and structured handover to the regular MRP planning team after SOP.</li></ul> Responsibilities: <ul><li>Team Leadership &amp; Governance: Lead the NPI planning team, assign project ownership, review priorities and represent supply chain in plant and project launch reviews.</li><li>NPI Planning &amp; Launch Readiness: Own supply chain deliverables from early project gates through prototype, validation, pilot, PPAP, SOP and ramp-up, ensuring material and capacity readiness.</li><li>SAP, Master Data &amp; Material Planning: Ensure timely setup of parts, BOMs, routings, sourcing and MRP parameters. Convert project demand into executable material plans and manage shortages and MRP exceptions.</li><li>Supplier &amp; Cross-Functional Coordination: Coordinate with Procurement, Suppliers, Engineering, Quality, Operations, Logistics and Project Management to secure materials, tooling, packaging, capacity and shipment readiness.</li><li>Risk, Cost &amp; Change Management: Maintain launch risk visibility and control engineering-change, inventory, premium-freight, capacity and obsolescence exposure through timely recovery actions and escalation.</li><li>Performance Improvement &amp; Handover: Standardize NPI planning dashboards and routines, improve data quality and automation, and complete a controlled handover to the series MRP controller after SOP. KEY DELIVERABLES / SUCCESS MEASURES</li><li>On-time completion of NPI supply chain deliverables and gate commitments.&nbsp;</li><li>Material availability and build readiness for prototype, validation, pilot, PPAP and SOP events.</li><li>Accurate BOM, sourcing and MRP master-data readiness before planning execution.</li><li>Clear visibility of shortages, capacity constraints, inventory exposure, freight risk and recovery dates.</li><li>On-time PPAP/PSW support, SOP achievement and stable ramp-up without avoidable customer disruption.</li><li>Controlled inventory, premium freight and obsolescence exposure through early risk management.</li><li>Timely and complete handover from NPI planning to regular series planning after SOP.</li></ul> Requirements: Technical Skills <ul><li>SAP planning and procurement processes (MRP, stock/requirements analysis, material master, PR/PO and inventory visibility) - mandatory.</li><li>Advanced Microsoft Excel, including analytical models, PivotTables, lookups, dashboard preparation.</li><li>Power BI or an equivalent reporting and visualization tool.</li><li>Working knowledge of BOMs, routings, capacity planning, production scheduling, inventory planning, supplier lead times and logistics.</li><li>Good understanding of automotive NPI/NPD phases, PPAP/PSW readiness.</li><li>Bachelors degree, preferably in Engineering, Supply Chain, Operations or a related discipline.</li><li>MBA or equivalent postgraduate qualification is preferred.</li><li>Strong analytical, problem-solving and data-management capability.</li><li>Clear communication, stakeholder management and cross-functional partnership skills.</li><li>Working knowledge of automotive manufacturing, launch planning and project-gate governance.</li><li>3 to 7 years of relevant experience in supply chain, material planning, production planning or NPI/NPD planning within a manufacturing environment.</li><li>Experience managing material and capacity readiness for new product launches from prototype through SOP and ramp-up.</li><li>Hands-on experience with SAP MRP, planning master data, shortage management and supplier follow-up.</li><li>Experience coordinating across Project Management, Engineering, Quality, Operations, Procurement and Logistics.</li><li>People leadership or team-coordination experience, with evidence of disciplined follow-up and escalation.</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Plan technical and functional deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to technical delivery. </li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Plan &amp; allocate resources to support EOD tasks &amp; day to day Production tasks requiring assistance.</li><li>Oversee the deployment tasks, arrange for peer review of codes, maker-checker assignment &amp; updating status to release team.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>Strong Murex skills (Datamart/MXML/Risk)</li><li>Good business domain knowledge in Global Markets and Group Risk</li><li>More than 10 years track record in developing and delivering global/regional IT capabilities for a multi-national/regional company with annual budgetary responsibility</li><li>More than 3 years leadership experience in managing IT delivery teams</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or other large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

Responsibilities: <ul><li>Work with different IT teams across infrastructure, and other divisions to deliver system solutions for the business.</li><li>Build a strong relationship and manage expectations with users and stake holders.</li><li>Oversee Credit Risk delivery and align team (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to Functional delivery. </li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>6-9 Years of experience in Murex Credit risk Domain (MLC, Limits monitoring, LRB &amp; counterparty risk )</li><li>Experience in major upgrade project in Risk domain.</li><li>Good understanding of Murex Credit Risk module</li><li>Strong business domain knowledge in Global Markets and Credit Risk</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or another large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

Responsibilities: <ul><li>Acts as the primary PMO interface between project teams, quality, supply chain, finance, and management.</li><li>Works closely with project leaders to ensure timely review of project progress and deliverables are achieved at planned milestones</li><li>Tracks and controls project cost, schedule, and milestones against approved plans.</li><li>Identifies deviations early and coordinates mitigation actions with project and functional owners</li><li>Enforces PMO standards, reporting cadence, and governance forums. Ensures consistent, high-quality project and portfolio reporting for management reviews</li></ul> Requirements: <ul><li>Bachelor degree in Engineering (Mechanical, Electrical, Industrial, Material, Chemical), or Engineering Management</li><li>Experience in one or more of the following within a semiconductor environment:</li><li>PMO / Project Controlling for R&amp;D, Technology Development, or NPI</li><li>Project management supporting product and process development</li><li>Engineering Operations or Business Operations in semiconductor R&amp;D</li><li>Strong stakeholder management skills; ability to communicate clearly with senior management and cross functional teams</li><li>Experience in project controlling or project management</li><li>Strong analytical and financial acumen.</li><li>PMP® or equivalent project / program management certification is an advantage</li><li>Lean / Six Sigma (Green Belt or above) for process and execution discipline is an advantage</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for M365, Exchange, and workplace infrastructure services.</li><li>Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.</li><li>Own platform health, capacity planning, and continual service improvement initiatives.</li><li>Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).</li><li>Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.</li><li>Manage endpoint management solutions (e.g., device compliance, patching, security baselines).</li><li>Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).</li><li>Collaborate with network and voice teams to resolve communication-related issues.</li><li>Ensure seamless user experience across collaboration and communication tools.</li></ul> Security &amp; Compliance: <ul><li>Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.</li><li>Ensure compliance with enterprise security policies, including endpoint and access controls.</li><li>Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.</li><li>Enforce governance and privileged access management processes.</li></ul> Automation &amp; Optimization: <ul><li>Use PowerShell scripting and automation tools to improve operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive continuous improvement initiatives for system reliability and performance.</li></ul> Incident &amp; Service Management: <ul><li>Lead major incident management (MIM) calls for workplace services.</li><li>Perform advanced troubleshooting and triage of platform-related issues.</li><li>Work closely with the Workplace IT Service Desk for escalations and after-hours support.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams including infrastructure, security, and applications.</li><li>Act as a point of escalation for business-critical incidents.</li><li>Provide reporting, insights, and recommendations to management.</li></ul> Requirements: <ul><li>Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.</li><li>Strong expertise in:</li><li>Exchange (On-Prem / Hybrid / Online)</li><li>M365 collaboration ecosystem (Mandatory)</li><li>VMware Horizon (VDI) (Mandatory)&nbsp;</li><li>Endpoint management platforms</li><li>Unified Communications support</li><li>Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).</li><li>Strong scripting and automation skills (PowerShell preferred).</li><li>Proven experience in leading teams or acting as technical lead.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li></ul>

Responsibilities: <ul><li>Execute assigned company BTS projects in accordance with the approved business plan, project brief, contract requirements, baseline programme, budget, quality standards, and Project Delivery procedures.</li><li>Prepare and coordinate Job Requisitions and project initiation requirements for consultants, contractors, enabling works, and specialist services in collaboration with Development, Design, Procurement and Contracts, Commercial, and other relevant functions.</li><li>Monitor day-to-day construction progress, critical path activities, procurement schedules, design deliverables, material approvals, manpower, equipment, and site productivity against the approved programme and VOWD targets.</li><li>Review contractor and consultant execution, mitigation, recovery, and acceleration plans; track agreed actions and escalate delays, constraints, or underperformance requiring Project Lead or senior management intervention.</li><li>Coordinate resolution of technical queries, RFIs, design interfaces, constructability matters, mock-ups,</li><li>material submissions, and site issues while protecting approved design intent, quality, cost, and delivery milestones.</li><li>Track project commitments, actual expenditure, cash flow, payment applications, variations, claims, and forecasts against the approved budget; verify supporting information and promptly report potential cost exposure.</li><li>Administer project risks, issues, changes, and decisions using approved company registers and governance processes, ensuring impacts on scope, programme, cost, quality, and handover are recorded and escalated.</li></ul> Requirements: <ul><li>Bachelor’s degree in Civil Engineering, Architectural Engineering, Construction Management, or a related discipline; a relevant master’s degree is preferred.</li><li>Project Management Professional (PMP) or an equivalent recognized project management certification is preferred.</li><li>Strong practical knowledge of developer-side project execution, construction management, contract administration, programme and cost control, quality, HSE, authority approvals, testing and commissioning, handover, DLP, and project close-out.</li><li>Sound knowledge of UAE building codes, Dubai construction regulations, statutory approvals, utility requirements, and applicable environmental and quality standards.</li><li>Minimum 10–12 years of relevant experience in construction and project delivery, including 4–6 years managing the execution of large-scale or multidisciplinary real estate projects.</li><li>Demonstrated hands-on experience in site execution, contractor and consultant coordination, programme recovery, cost and change control, authority interfaces, testing and commissioning, handover, and close-out; UAE developer-side experience is strongly preferred.</li></ul>

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94 governance coordinator Jobs found

Senior Manager – Technology Transformation

Senior Bid Manager

Supplier Development Process Engineer

Supervisor Supply Chain

Customer Experience Director

L3 Lead - (Datamart/MXML/Risk)

Credit Risk Lead - VP1

PMO Engineer, Senior

Lead Workplace Services (VP2)

Senior Manager - Project Delivery

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94 governance coordinator Jobs found

Senior Manager – Technology Transformation

Senior Bid Manager

Supplier Development Process Engineer

Supervisor Supply Chain

Customer Experience Director

L3 Lead - (Datamart/MXML/Risk)

Credit Risk Lead - VP1

PMO Engineer, Senior

Lead Workplace Services (VP2)

Senior Manager - Project Delivery

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