Service Delivery Manager

Central Demand Planner

Industrial Engineering & Operational Excellence Manager

Supply Chain Analyst lll

Sr. Analyst – Enterprise Systems

Business Intelligence Developer

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Business Analyst

TA Coordinator - (12- month contract role)

Head of Sales, Service and Modernisation

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities: <ul><li>Lead the Global Demand Planning Cycle of the S&amp;OP process: Own and execute the monthly demand process from system handover to consensus sign-off. </li><li>Coordinate inputs from Sales, Product Management, and Finance, and ensure outputs feed into supply planning and S&amp;OP.</li></ul> Improve Forecast Accuracy:&nbsp; <ul><li>Drive measurable improvements in MAPE, Bias, and Forecast Adherence. Use data-driven techniques and root-cause analysis to understand gaps and implement corrective actions.</li></ul> Bridge Strategy and Execution:&nbsp; <ul><li>Translate commercial assumptions and market intelligence into an aligned, actionable forecast that drives capacity, procurement, and financial planning.</li></ul> Advance Tools and Reporting:&nbsp; <ul><li>Develop and maintain robust forecasting reports and KPIs using Excel, Power BI (or Tableau), and SAP IBP. </li><li>Push the team toward automated, visual, and insightful reporting.</li><li>Facilitate Consensus and Governance: Orchestrate monthly consensus meetings and prepare executive-ready materials that clearly communicate changes, assumptions, and risks.</li></ul> Support Constrained Planning:&nbsp; <ul><li>Collaborate with the Supply Planner to identify constraint-driven adjustments and simulate scenarios to evaluate trade-offs.</li><li>Enhance Collaboration and Accountability: Act as the single point of contact for demand planning across regions. Push for timely inputs, challenge assumptions, and ensure cross-functional accountability.</li></ul> Lead Process Improvements:&nbsp; <ul><li>Identify inefficiencies and design solutions—whether it’s template optimization, system enhancements, or training stakeholders on best practices.</li></ul> Support S&amp;OP Strategy:&nbsp; <ul><li>Contribute actively to the broader S&amp;OP cycle, including confidence-level strategies, forecast version control, and long-range planning exercises.</li></ul> Requirements: <ul><li>Bachelor’s degree in supply chain, Engineering, Business, or related field; Master’s preferred</li><li>Minimum 5 years of experience in demand planning or S&amp;OP in a multinational environment</li><li>Demonstrated ability to work independently and proactively influence cross-functional teams</li><li>High proficiency in Excel and Power BI (or Tableau); experience with SAP IBP is strongly preferred</li><li>Strong business acumen and communication skills; able to translate data into decisions</li><li>Fluent in English</li></ul>

Responsibilities: <ul><li>Lead the Operational Excellence strategy through sponsorship and facilitation of Kaizen events.</li><li>Coach and mentor tool owners and team members on Operational Excellence practices.</li><li>Facilitate and deliver training on Lean and Continuous Improvement tools (e.g., 5S, TPM, Value Stream Mapping).</li><li>Identify, communicate, and implement improvement and cost-saving opportunities.</li><li>Monitor and report progress on Operational Excellence initiatives and performance metrics.</li><li>Manage systems for tracking productivity and savings, collaborating with cross-functional teams.</li><li>Support manufacturing lines with Capacity Analysis and the creation, training, and governance of operational standards.</li></ul> Supervision This position directly supervises: <ul><li>Continuous Improvement Analysts.</li><li>Manufacturing Technicians (Industrial Engineering roles).</li><li>Operational Excellence Interns.</li></ul> Requirements: <ul><li>Bachelor’s Degree in Industrial Engineering or related field (required).</li><li>Lean Certification (required).</li><li>Master’s Degree in Engineering or Business (preferred).</li><li>Minimum 5 years of experience in Operational Excellence or related roles.</li><li>Bilingual (English/Spanish) preferred.</li><li>Skills and Competencies (Desirable).</li><li>Knowledge of Change Management (certification preferred).</li><li>Proficiency in Microsoft Office 365.</li><li>Advanced skills in Excel (Pivot Tables, Macros), PowerPoint, MS Project, AutoCAD, Minitab, and simulation software.</li><li>Basic knowledge of Power BI dashboards and Power Automate (or similar tools).</li><li>Strong understanding of problem-solving techniques, Lean Six Sigma, and process improvement methodologies.</li><li>Proven experience supervising and developing engineers.</li><li>Excellent communication, teamwork, and leadership skills.</li><li>Ability to work under pressure and influence stakeholders at all levels.</li></ul>

Responsibilities: <ul><li>Develop and implement an end-to-end Stocking Policy framework for both raw materials and finished goods for Malaysia and Philippines plants</li><li>Collaborate with cross-functional team and ensure alignment on the stocking policy</li><li>Align inventory strategies with modes of shipment to balance the cost, lead time, and service reliability</li><li>Adjust safety stock parameters based on shipment mode-specific lead times and transit variability</li><li>Work closely with the logistics team to ensure mode of shipment decisions support stocking and replenishment strategies</li><li>Recommend shipment mode adjustments in response to supply chain disruptions, capacity constraints, or changes in demand patterns</li><li>Conduct simulation analysis to provide the impact of changes to stocking policy and mode of shipment on leadtime, inventory, warehousing, and transportation cost</li><li>Ensure governance processes are in place to maintain data accuracy and consistency of stocking policy across Malaysia and Philippines plants and stakeholders</li><li>Drive continuous improvement initiatives to enhance stocking efficiency, optimize inventory, and cost, and enhance customer satisfaction</li><li>Support capability building by training supply chain teams on stocking policy concepts, tools, and governance processes</li><li>Follow up on block inventory and push owners to solve issues</li><li>Follow RMA closely on time</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in supply chain, Operations Management, Industrial Engineering, or related field</li><li>5+ years working experience in Supply Chain roles – Materials Planning, Factory Planning, Finished Goods Planning</li><li>Experience using SAP S/4 Hana, IBP, or equivalent planning tools is a must</li><li>Proficiency in MS Office</li><li>Strong analytical s continuous improvement skills as well as a good understanding of data analytics capabilities</li><li>Strong communication and interpersonal skills, ability to work with various levels of the organization, and to effectively collaborate with cross-functional teams</li></ul>

Responsibilities: <ul><li>Configure, implement, enhance, support, and test applications supporting global SAP Finance functions.</li><li>Develop and improve a new global SAP S4 template, with a rollout planned over the next 3–5 years.</li><li>Participate in SAP implementation projects, focusing on Finance and Controlling areas and integration points with logistics modules (SD/MM/PP).</li><li>Prepare and execute master data and transactional data migration activities.</li><li>Define Finance data standards and governance rules.</li><li>Provide training to business and project teams as required.</li><li>Identify, evaluate, and implement opportunities to improve systems and procedures, including documenting business requirements, designing, and implementing solutions.</li><li>Prepare development specifications and collaborate with technical experts to design and test new programs or changes to existing programs. Serve as a project lead on SAP projects as required.</li><li>Work closely with all levels of staff within shared service finance and Business Unit (BU) controlling organizations.</li><li>Collaborate with the external AMS provider to continuously improve services for our client SAP ECC platforms and S4 system.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Systems, Business Administration with a Finance concentration, or equivalent experience.</li><li>Experience in SAP S4 with a complete project cycle.</li><li>Experience in SAP ECC Finance and Controlling.</li><li>Ability to work independently while meeting shifting deadlines.</li><li>Strong interpersonal skills to interact with staff and management at various levels.</li><li>Ability to understand and translate business needs into technical solutions.</li><li>Project management skills.</li><li>Strong analytical skills to investigate user issues and provide resolutions.</li><li>Ability to adapt to changing user requirements and business environments.</li></ul>

Responsibilities: <ul><li>Client is seeking a skilled Business Intelligence Developer to design, build, and maintain enterprise-scale data products and data sources using platforms like Tableau and Streamlit.</li><li>The ideal candidate will be a detail-oriented developer with strong technical skills who can translate business requirements into robust analytical solutions.</li><li>This role requires a mixture of business acumen and technical expertise, along with an ability to build strong partnerships and collaborate to solve problems.</li><li>Design, develop, and maintain interactive data products and reports in Tableau, Streamlit, and other BI tools.</li><li>Build and optimize data sources, ensuring data integrity and performance at enterprise scale</li><li>Collaborate with business stakeholders to gather requirements and translate them into technical specifications.</li><li>Develop scalable data product solutions that can accommodate growing user bases and data volumes.</li><li>Implement best practices for data product design, data modeling, and visualization techniques.</li><li>Monitor data product performance and user adoption, making improvements as needed.</li><li>Maintain documentation for data products, data sources, and development processes.</li><li>Troubleshoot and resolve technical issues with existing data products and data connections.</li><li>Support data governance initiatives by ensuring consistent data definitions and calculations across reports.</li><li>Participate in code reviews and maintain version control for BI development projects.</li><li>Stay current with BI tool updates and emerging visualization technologies.</li><li>Provide technical support to end users and assist with data product-related questions.</li><li>Contribute to the development of reusable components and templates for efficiency gains.</li></ul> Requirements: Qualifications <ul><li>3+ years in the data space as an analyst, engineer, or equivalent.</li><li>3+ years experience designing, implementing, operating, and extending enterprise dimensional models.</li><li>3+ years working with a large-scale data warehouse, preferably in a cloud environment.</li><li>3+ years of hands-on experience developing data products and reports in Tableau, including advanced calculations, parameters, and complex visualizations.</li><li>Experience with Streamlit or similar Python-based data product frameworks.</li><li>Experience with modern data stack technologies including cloud data warehouses (AWS/Snowflake) and ELT tools.</li><li>1+ years maintaining a project workstream to identify tasks, milestones, and deliverables.</li><li>Bachelors degree in Computer Science, Information Systems, Mathematics,</li></ul>

Responsibilities: Regulatory Support: Innovation:&nbsp; <ul><li>Work closely with R&amp;D and business partners regarding regulatory matters.&nbsp;</li><li>Work closely with Product development, marketing, legal and all relevant teams to ensure local regulatory and external requirements, restrictions and risks are identified, accurate, relevant and timely input given to innovation projects. (These could be in areas of claims, labelling, permitted additives/formulations, new product regulations.)</li><li>Performs regulatory compliance assessments for the markets of scope.</li><li>Performs technical registrations across markets of scope through preparing registration files and applying at the government bodies responsible for registration.</li></ul> Advocacy: <ul><li>Understands external environment and regulatory developments, supports building lobbying plans, advocacy priorities and actions aligned with relevant interfaces (legal, R&amp;D.)</li><li>Provides RA input on the topic and helps to implement the communication plan with other functions locally.</li><li>Implement advocacy plans for regulatory changes or new product regulations.</li><li>Represent the function in external platforms on technical issues, lobby activities and approvals to support aligned and agreed lobby/advocacy topics.</li></ul> Wellbeing Support: <ul><li>Propose / calculate the nutrition facts of recipes/breakfasts/snacks with our products, comparison with other traditional options.</li><li>Assist in compliance with nutrition regulations and self-governance, localization of substantiation for claims (TV, print, web, POS).</li><li>Management of a nutrition database of products in the region, populating it with renovations and innovations</li></ul> Requirements: <ul><li>A Scientific degree (Pharmacy, Science.), a nutrition degree is a plus.</li><li>Should have a minimum of 1-3 years of experience in Regulatory Affairs/Nutrition Function in a Food Industry.</li><li>Ability to be a team player in support of the team and the business.</li><li>Ability to organize and coordinate</li><li>Ability to work in a high-pressure environment with tight deadlines</li><li>Analytical thinking with the ability to plan, prioritize and deliver results&nbsp;</li><li>Knowledge of the health agenda in food and nutrition and awareness of key players in the Reg and wellbeing debate&nbsp;</li><li>Commercial interest with the ability to demonstrate a committed approach to delivering for the customer and consumer.</li><li>A confident communicator capable of presenting.</li><li>Good Language Skills / Vocabulary in written and spoken English and preparation of Techno legal drafts.</li><li>Any other languages like French is a good to have.</li></ul> Work Environment: <ul><li>Based in Cairo.</li><li>Internal Relationship: Legal, Marketing, supply chain, Corporate Affairs, R&amp;D.</li></ul>

Responsibilities: <ul><li>Collaborate with business users, subject matter experts, and technical teams to gather and analyze requirements for blockchain-based software solutions.</li><li>Conduct interviews, workshops, and document analysis to understand current business processes and identify opportunities for blockchain-driven improvements.</li><li>Create detailed requirement specifications, including use cases, user stories, process flows, and data models.</li><li>Prioritize requirements based on business value and technical feasibility in collaboration with stakeholders.</li><li>Facilitate discussions and manage stakeholder expectations, building consensus across diverse teams.</li><li>Work within an Agile development framework, participating in sprint planning, reviews, and retrospectives.</li><li>Translate business requirements into functional specifications and support the development team during implementation.</li><li>Conduct validation and acceptance testing to ensure the solution meets business needs.</li><li>Continuously evaluate solution performance and gather feedback for future enhancements.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field.</li><li>Minimum of 3 years of experience as a business analyst, preferably in the financial sector.</li><li>Strong understanding of blockchain technology and its applications in finance.</li><li>Experience with Agile methodologies and Scrum governance.</li><li>Excellent communication and interpersonal skills.</li><li>Proven ability to work effectively with diverse stakeholders and cross-functional teams.</li></ul>

Responsibilities: <ul><li>Manage end-to-end hiring process: Source, resume screen, phone screen, schedule interviews, Offer documentation and onboarding.</li><li>Should possess expert knowledge and innovative skills to source and attract active &amp; passive talent from different sourcing channels (job boards, social media, referrals and local outreach to identify potential candidates for direct labor positions)</li><li>Communication and Stakeholder management is key to be successful in this role as you work with global stakeholders and matrix organization</li><li>Good understanding of the manufacturing industries in the local market, able to map talents, develop business intelligence for sourcing strategies and techniques</li><li>Should have good knowledge and hands-on experience in any applicant tracking systems (ATS) and be more system oriented to Maintain accurate and up-to-date records of all candidates in the ATS.</li><li>Should be able to collaborate well and build good working relationship with hiring managers, department heads and other stakeholders for understand and prioritizing their staffing needs.</li><li>Should be process oriented to comply with all recruiting and hiring practices aligning to our client global TA process/policies and comply with local legal and statutory requirements.</li><li>Should be data &amp; metrics driven and be able to independently provide regular updates to relevant stakeholders.</li></ul> Requirements: <ul><li>Should hold a University degree</li><li>2+ years of experience in end-to-end recruitment, preferred manufacturing background</li><li>Should have strong attention to details</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive outstanding performance in Safety and Quality in the Modernization business</li></ul>Ensure relevant policies, e.g. tender policy fully in use Customers: <ul><li>Drive and promote customer-centric culture and outside-in thinking in the business by strong understanding on customer and market needs. Promote early involvement with the customer in selling process and consultative selling approach.</li><li>Promote utilization of voice of customer throughout the business</li></ul> Business performance: <ul><li>Holistic understanding, accountability and development of whole Modernization business competitiveness, growth and profitability</li><li>Evaluate the results of Modernization business activities/contracts and identify recurring problems</li><li>Set up FL level management practices that drive increase in share of market, OR growth, CMII, R80, pricing and pre-to-post performance</li><li>Prepare recommendations and feedback about significant changes that need to be made to product portfolio and company Way operating model elements (i.e., processes, roles, organization, IT tools, data, governance, business performance management) to improve performance</li><li>Collaborate with the Unit Managing Director as well as other functions such as operations to develop and achieve targets and close gaps across frontline</li><li>Set FL level targets together with Area Modernization Director, help in developing robust Unit budget plans, continuously monitor financial performance and report results</li><li>Drive short and long-term competitiveness based on global Modernization strategy</li></ul> Business development: <ul><li>Drive the Modernization business sales and offering development and go-to-market actions of new services and solutions in collaboration with other Modernization business stakeholders</li><li>Collaborate with Area and Global colleagues for best practice sharing</li><li>Ensure compliance with business operating model and effective deployment of company Way initiatives. Monitors FL KW compliance and acts upon gaps or development needs. Gives KW feedback back to the global.</li></ul> Leadership / People management: <ul><li>Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Modernization business that is aligned with the organization’s overall vision and its current and long-term business objectives</li><li>Lead, evaluate, and develop the Modernization business team and its professionals at FL.</li><li>Identify competence gaps and training needs in order to fulfil the business plan</li></ul> Requirements: <ul><li>Bachelor or Master’s degree in economics, engineering or other relevant field.</li><li>Experience/ understanding of business-to-business sales from building materials, HVAC, or any products with aftersales service</li><li>Minimum 10 year experience in people management</li><li>Masters sales management, customer relationship management, marketing, channel management, experience in leading people effectively</li><li>Understands well the end-to-end process for Modernization business and related profit and cost drivers and contract management</li><li>Sales acumen: understands selling cycle, customer’s purchasing strategies, selling, negotiating, reporting and funnel management.</li><li>Understands business planning and controlling and change management</li><li>Digital assertiveness: comfortable and excited about the opportunities digital solutions</li><li>Customer Relationship Management especially government sector.</li></ul>

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31 governance coordinator Jobs found

Service Delivery Manager

Central Demand Planner

Industrial Engineering & Operational Excellence Manager

Supply Chain Analyst lll

Sr. Analyst – Enterprise Systems

Business Intelligence Developer

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Business Analyst

TA Coordinator - (12- month contract role)

Head of Sales, Service and Modernisation

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31 governance coordinator Jobs found

Service Delivery Manager

Central Demand Planner

Industrial Engineering & Operational Excellence Manager

Supply Chain Analyst lll

Sr. Analyst – Enterprise Systems

Business Intelligence Developer

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Business Analyst

TA Coordinator - (12- month contract role)

Head of Sales, Service and Modernisation

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.