Service Delivery Manager

Supply Chain Analyst lll

Senior QA Automation Engineer

Continuous Improvement Lead

Lead Scrum Manager

Business Analyst

Regional Sales Manager - North Africa

Supply Chain Analyst III

Software Quality Engineer

Analytics Lead (AD&M Business Unit)

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities: <ul><li>Develop and implement an end-to-end Stocking Policy framework for both raw materials and finished goods for Malaysia and Philippines plants</li><li>Collaborate with cross-functional team and ensure alignment on the stocking policy</li><li>Align inventory strategies with modes of shipment to balance the cost, lead time, and service reliability</li><li>Adjust safety stock parameters based on shipment mode-specific lead times and transit variability</li><li>Work closely with the logistics team to ensure mode of shipment decisions support stocking and replenishment strategies</li><li>Recommend shipment mode adjustments in response to supply chain disruptions, capacity constraints, or changes in demand patterns</li><li>Conduct simulation analysis to provide the impact of changes to stocking policy and mode of shipment on leadtime, inventory, warehousing, and transportation cost</li><li>Ensure governance processes are in place to maintain data accuracy and consistency of stocking policy across Malaysia and Philippines plants and stakeholders</li><li>Drive continuous improvement initiatives to enhance stocking efficiency, optimize inventory, and cost, and enhance customer satisfaction</li><li>Support capability building by training supply chain teams on stocking policy concepts, tools, and governance processes</li><li>Follow up on block inventory and push owners to solve issues</li><li>Follow RMA closely on time</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in supply chain, Operations Management, Industrial Engineering, or related field</li><li>5+ years working experience in Supply Chain roles – Materials Planning, Factory Planning, Finished Goods Planning</li><li>Experience using SAP S/4 Hana, IBP, or equivalent planning tools is a must</li><li>Proficiency in MS Office</li><li>Strong analytical s continuous improvement skills as well as a good understanding of data analytics capabilities</li><li>Strong communication and interpersonal skills, ability to work with various levels of the organization, and to effectively collaborate with cross-functional teams</li></ul>

Responsibilities: <ul><li>Together with the team of developers handle the product quality.</li><li>Lead and manage the automation testing efforts and deliverables.</li><li>Plan and prioritize testing activities.</li><li>Maintain and improve an existing test automation framework.</li><li>Develop automation tests for API and UI.</li><li>Execute, maintain and update automation tests.</li><li>Review and analyze tests execution results.</li><li>Maintain all related test documentation.</li><li>Prepare testing data.</li><li>Proactively acquire and clarify requirements as necessary.</li><li>Mentor less skilled teammates and newcomers.</li></ul> Requirements: <ul><li>Strong knowledge of OOP (understanding OOP in automation).</li><li>Excellent knowledge of automation testing principles.</li><li>Excellent knowledge of web-based application structure.</li><li>Excellent knowledge of Python programming language.</li><li>Expert in REST API testing.</li><li>Experience in UI testing.</li><li>Wide experience in developing automation testing frameworks.</li></ul>

Responsibilities: Program Development &amp; Strategy: <ul><li>Design and implement a holistic Continuous Improvement framework tailored to the Talent Hub’s global operations which enhances the existing foundation</li><li>Define revised vision, roadmap, and priorities aligned with business goals and transformation initiatives</li><li>Ensure that Lean principles, a CI mindset and agility are embedded into the DNA of the Talent Hub to drive performance and cost efficiency.</li></ul> Culture &amp; Capability Building: <ul><li>CI mindset across all functions and teams within the AUT Talent Hub including Integrated Service Excellence &amp; Business Analytics.</li><li>Develop and deliver in collaboration with the our client Practitioners and Experts training programs, workshops/Kaizen Events as well as coaching to build strong CI capabilities.</li></ul> Requirements: <ul><li>MBA with focus on Supply Chain, Operations or Quality from a Tier-1 Institute (like IIMs/ IITs/ NITs/ Nittie/ SP Jain, etc.)</li><li>3-5 years of work experience in Supply Chain, Operations or Continuous Improvement roles&nbsp;</li><li>Proven experience with Lean principles</li><li>Certification in Lean, Six Sigma or similar preferred</li><li>Excellent communication and stakeholder engagement skills.</li><li>Strong analytical, facilitation and change management skills&nbsp;</li><li>Experience in global/matrixed environments</li><li>Very deep knowledge on Supply Chain Management Processes</li></ul>

Responsibilities: <ul><li>Understands Agile and relevant frameworks (e.g., scrum) to maximize the success of the squad.&nbsp;</li><li>Possess a comprehensive understanding of Agile tools, techniques, principles and values and apply this knowledge to the squad.&nbsp;</li><li>Coach PO and squad to maintain a healthy and prioritized backlog with refined user stories.&nbsp;</li><li>Successfully balance delivery timeframes and continuous iteration so that customer feedback is always incorporated.&nbsp;</li><li>Participate in Scrum of Scrums sessions to ensure the Squad and the others in the Tribe are aligned on priorities, dependencies, and timelines.&nbsp;</li><li>Create a safe environment for all ceremonies to encourage active participation from all squad members.&nbsp;</li><li>Facilitate and mediate conflicts within the squad and Reporting&nbsp;</li><li>Ensure accurate and transparent communications to stakeholders with concise metrics and updates on progress, risks, and impediments.&nbsp;</li><li>Supports Product Owner on release planning.&nbsp;</li><li>Coordinate movement of code between Development, Testing, UAT and Production environments and a related planning, resourcing, and scheduling activities.&nbsp;</li><li>Managing and delivering projects to specifications using a defined development process and delivering within budget and timeline.&nbsp;</li><li>Build meaningful relationships with squad members and resolve most issues leveraging your rapport and trust with squad members.&nbsp;</li><li>Accept change and use it to drive continuous learning and process improvements within the squads.&nbsp;</li><li>Continuously seek and act on feedback received to bring about positive changes. Servant Leadership&nbsp;</li><li>Understand both the squad’s overall capacity and impediments that impact individual members of the squad. Work to create a team culture that values sustainable execution by not over-committing.&nbsp;</li><li>Coach the squad to provide input for squad level decision making to achieve a common goal.&nbsp;</li><li>Identify and work to resolve mindset impediments as they arise.&nbsp;</li></ul> Requirements:﻿ <ul><li>6+ years of experience as a Scrum Master.</li><li>Previous software development lifecycle experience.</li><li>Familiarity with diverse technologies and platforms.&nbsp;</li><li>Familiarity with Agile techniques and tools - Scrum, Kanban, Jira, etc</li></ul>

Responsibilities: <ul><li>Collaborate with business users, subject matter experts, and technical teams to gather and analyze requirements for blockchain-based software solutions.</li><li>Conduct interviews, workshops, and document analysis to understand current business processes and identify opportunities for blockchain-driven improvements.</li><li>Create detailed requirement specifications, including use cases, user stories, process flows, and data models.</li><li>Prioritize requirements based on business value and technical feasibility in collaboration with stakeholders.</li><li>Facilitate discussions and manage stakeholder expectations, building consensus across diverse teams.</li><li>Work within an Agile development framework, participating in sprint planning, reviews, and retrospectives.</li><li>Translate business requirements into functional specifications and support the development team during implementation.</li><li>Conduct validation and acceptance testing to ensure the solution meets business needs.</li><li>Continuously evaluate solution performance and gather feedback for future enhancements.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field.</li><li>Minimum of 3 years of experience as a business analyst, preferably in the financial sector.</li><li>Strong understanding of blockchain technology and its applications in finance.</li><li>Experience with Agile methodologies and Scrum governance.</li><li>Excellent communication and interpersonal skills.</li><li>Proven ability to work effectively with diverse stakeholders and cross-functional teams.</li></ul>

Responsibilities: Market and customer development assessment <ul><li>Provide market, regulatory, customer and competition landscape: outlook, insights and 5 years forecast&nbsp;</li><li>Conduct research of cigarettes manufacturers in Africa and intelligence on manufacturing production volume and consumptions</li><li>Conduct research of customer products, key buying factors and next best alternatives</li><li>Insights and updates on Sanctions, Regulatory, government intervention e.g. taxation, bans [Content and what it means to Our client]&nbsp;</li><li>Consumer and product research: Conventional cigarettes type [format, brand board, types of tobacco, exports and imports distribution channels]&nbsp;</li><li>Consumer and product research: Reduced Risk Product (RRP) / Next Generation Product (NGP) cigarettes type [format, brand board, types of tobacco, exports and imports distribution channels]&nbsp;</li><li>SWOT analysis</li><li>Sourcing needs: what are the roadblocks and what is require?&nbsp;</li><li>Appetite for new product launches.</li><li>How does the deal work for IMB, BAT who sold their business but has opportunity to reengage after 2/3 years?</li><li>Secure meetings for Our client with targeted customers including Top to Top meeting</li><li>Assess opportunity to work with traders&nbsp;</li><li>Market trend analysis and competitor activity in region</li><li>Effective market and customer reporting</li></ul> Customer Management&nbsp; <ul><li>Comprehensive understanding of customers’ market dynamics, segments and trends</li><li>Co-ordination of sales activity to maximise sales opportunities</li><li>Maintain relationships with customers, prospects and participate in key customer meetings</li><li>Develop support tools and support cross functional to provide customer ease of working&nbsp;</li><li>Customer Strategy, Plan and implementation&nbsp;</li><li>Sustainable customer lifetime growth</li><li>Prepare sales contracts ensuring adherence to law-established rules and guidelines</li><li>Effective and relevant customer meetings</li><li>Annual customer relationship contact plan</li><li>Effective delegation of activity within team</li><li>Cross functional team mapping [between customers and Our client team] and secure cross business engagement</li><li>Ensure thorough and disciplined use of key tools aligned with Our client Ruby framework</li><li>Monthly Performance Dashboard to track progress, with year-end projections and SMART action plans in Opportunity Pipeline Tracker</li><li>Continuous Review of customer performance versus the annual plan and budget with creation of action plans to address under performance</li></ul> Sales Planning and Development&nbsp; <ul><li>Promote Our client value proposition and market presence</li><li>Promote and sell Our client solutions by establishing key contacts and developing relationships with target customers</li><li>Generate new enquiries from existing customers, prospecting of new customers within Africa&nbsp;</li><li>Identify and create new opportunities to deliver growth in revenue and profitability&nbsp;</li><li>Management of sales pipeline through Opportunity Pipeline Tracker</li><li>Create and implement Africa’s 5 years strategy plan</li><li>Delivery of market segmentation matrix</li><li>Longer term product lifecycle considerations [Dual sourcing strategy for existing SKUs, and in-house avoidance]&nbsp;</li><li>Ensure thorough and disciplined use of Opportunity Pipeline Tracker</li><li>Our client solutions [Scientific services included] mapping across customers and market&nbsp;</li><li>Secure innovation session with brand owners and decision makers</li><li>Market trend analysis and competitor activity in region</li><li>Longer term product lifecycle considerations</li><li>Effective market and customer reporting</li><li>Monthly Performance Tracker to track progress</li><li>Accurate forecasting and Monthly reporting&nbsp;</li><li>Tracking performance through Salesforce.com</li></ul> Requirements: <ul><li>Bachelor’s degree in business or equivalent discipline</li><li>At least 10 years of sales and account management experience with a minimum of 5 years prior experience in the tobacco industry (must have)</li><li>Fluent in English (both written and spoken) and nice to have local African languages</li><li>Excellent coordination and communication skills to address internal and external teams</li><li>Ability to travel frequently internationally to meet partners and customers</li><li>Excellent analytical skills; Energetic self-starter possessing self-confidence and maturity&nbsp;</li><li>Very good presentation skills and attention to detail&nbsp;</li><li>Passion for sales and business growth&nbsp;</li><li>Project management skills</li><li>Highly self-motivated, ambitious, resourceful and driven</li><li>Excellent leadership, influencing and listening skills</li><li class="ql-align-justify">Good understanding of business processes, including sales, supply chain and customer service</li></ul>

JOB SUMMARYOur client’s business unit is seeking a motivated, highly analytical, and detail- oriented Supply Chain Analyst to join our Central Planning team. This role will manage, optimize, and develop capabilities in key areas of our supply chain, including End-to-End Stocking Policy, Safety Stocks, and Mode of Shipment for both raw materials and finished goods. The ideal candidate will leverage data and analytics to ensure efficient operations, seamless collaboration, and drive supply chain excellence. Key Responsibilities:<ul><li>Develop and implement an end-to-end Stocking Policy framework for both raw materials and finished goods for Malaysia and Philippines plants</li><li>Collaborate with cross-functional team and ensure alignment on the stocking policy</li><li>Align inventory strategies with modes of shipment to balance the cost, lead time, and service reliability</li><li>Adjust safety stock parameters based on shipment mode-specific lead times and transit variability</li><li>Work closely with the logistics team to ensure mode of shipment decisions support stocking and replenishment strategies</li><li>Recommend shipment mode adjustments in response to supply chain disruptions, capacity constraints, or changes in demand patterns</li><li>Conduct simulation analysis to provide the impact of changes to stocking policy and mode of shipment on leadtime, inventory, warehousing, and transportation cost</li><li>Ensure governance processes are in place to maintain data accuracy and consistency of stocking policy across Malaysia and Philippines plants and stakeholders</li><li>Drive continuous improvement initiatives to enhance stocking efficiency, optimize inventory, and cost, and enhance customer satisfaction</li><li>Support capability building by training supply chain teams on stocking policy concepts, tools, and governance processes</li><li>Follow up on block inventory and push owners to solve issues</li><li>Follow RMA closely on time</li></ul>&nbsp;&nbsp;<img src="//:0" height="6" width="696">Qualifications:&nbsp;What should your background look like:<ul><li>Bachelor’s degree in supply chain, Operations Management, Industrial Engineering, or related field</li><li>5+ years working experience in Supply Chain roles – Materials Planning, Factory Planning, Finished Goods Planning</li><li>Experience using SAP S/4 Hana, IBP, or equivalent planning tools is a must</li><li>Proficiency in MS Office</li><li>Strong analytical s continuous improvement skills as well as a good understanding of data analytics capabilities</li><li>Strong communication and interpersonal skills, ability to work with various levels of the organization, and to effectively collaborate with cross-functional teams</li></ul>

Responsibilities: <ul><li>We develop products in the fields of speech recognition, ambient scribe, and digital dictation. Our products are mainly used in hospitals and medical practices.</li><li>You ensure the quality of our software through automated and manual testing.</li><li>You identify, analyze, and solve simple errors in web applications, iOS, and Android apps.</li><li>You work with E2E testing tools such as Cypress and Detox.</li><li>You collaborate closely with the development team and the Product Owner.</li><li>You support the team with additional testing-related tasks.</li></ul> Requirements: <ul><li>Education in application development or degree in computer science, or several years of experience in test automation (E2E testing) with a focus on web applications or mobile apps.</li><li>Proficiency in TypeScript or another scripting language.</li><li>Strong communication skills with an appreciative style.</li><li>Quick comprehension and independent way of working.</li><li>Strong quality awareness and a passion for testing.</li><li>Very good German skills and good English skills.</li></ul> Other Information: Our Technological Environment: <ul><li>.NET, C#, Web API, Entity Framework, SignalR, WPF, xUnit</li><li>Angular, TypeScript, Electron, Cypress</li><li>React Native, Detox</li><li>Azure DevOps Services with Git</li><li>Microsoft SQL Server</li><li>JetBrains products (Rider)</li><li>Microsoft Windows and Apple macOS as target systems for desktop applications</li><li>iOS and Android as target systems for mobile applications</li><li>Our applications are hosted both in the cloud (Microsoft Azure VMs) and on-premises at our clients’ sites.</li></ul> An Advantage Would Be: <ul><li>Certificate as “Test Automation Engineer” (e.g., ISTQB) or willingness to further your education.</li><li>Experience with CI/CD tools such as Azure DevOps.</li><li>Knowledge of agile methods (especially Scrum).</li><li>Knowledge of database technologies (Microsoft SQL).</li><li>Knowledge of C# and PowerShell.</li></ul> What we offer you (and much more): <ul><li>Alongside a young and modern company culture, you can expect an agile and communicative working environment, great team events, motivating team spirit, and many other benefits:</li><li>A personalized onboarding program so you can fully focus on your new tasks and get to know your new team.</li><li>5 weeks of vacation, increasing to 6 weeks after 3 years, and 7 weeks after 10 years.</li><li>Your birthday off.</li><li>Option to work from home.</li><li>Support and funding for training and further education.</li><li>Free parking, reimbursement of public transport pass, or contribution to your commuting costs, plus a free half-fare travelcard.</li><li>Free coffee, soft drinks, and snacks at the workplace.</li><li>Modern hardware and software, plus a comfortable ergonomic workstation.</li><li>State-of-the-art offices with an in-house game lounge, fitness room, rooftop terrace, and a kitchen with catering options.</li></ul>

Responsibilities: Business Engagement &amp; Demand Shaping <ul><li>Partner with business leaders to identify high-value analytics, data science, and AI opportunities.</li><li>Prioritize and deliver data-driven use cases aligned with business goals and measurable value.</li><li>Establish a demand management framework to connect business needs with data capabilities.</li></ul> One Data Platform Adoption <ul><li>Drive adoption of enterprise data platforms, ensuring alignment with BU requirements.</li><li>Serve as a strategic advisor on data integration and self-service analytics.</li><li>Collaborate with technology teams to improve data accessibility, governance, and security.</li></ul> Legacy System Reduction &amp; Modernization <ul><li>Collaborate across IT and Data Engineering to retire legacy systems and migrate to modern platforms.</li><li>Track KPIs for system decommissioning and infrastructure optimization.</li><li>Oversee seamless data migrations while controlling costs.</li></ul> Data &amp; AI Literacy / Culture Building <ul><li>Lead initiatives to improve Data &amp; AI literacy, enabling confidence in data-driven decisions.</li><li>Develop and execute training strategies for self-service analytics adoption.</li><li>Foster a data-first culture by sharing success stories and best practices across the BU.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>5+ years in data and analytics leadership roles with proven AI/ML adoption experience.</li><li>Strong ability to translate business needs into data strategies with measurable outcomes.</li><li>Expertise in enterprise data platforms, cloud architectures, and AI/ML technologies.</li><li>Experience in data governance, compliance, and AI ethics.</li><li>Skilled at engaging and influencing executives and cross-functional teams.</li><li>Proven success in driving organizational change and data literacy programs.</li><li>Preferred: experience in manufacturing, operations, or supply chain.</li><li>Familiarity with modern platforms such as Databricks, Snowflake, Azure, AWS, or GCP.</li></ul>

Skills

Industry

Location

Jobtitle

24 grc framework Jobs found

Service Delivery Manager

Supply Chain Analyst lll

Senior QA Automation Engineer

Continuous Improvement Lead

Lead Scrum Manager

Business Analyst

Regional Sales Manager - North Africa

Supply Chain Analyst III

Software Quality Engineer

Analytics Lead (AD&M Business Unit)

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

24 grc framework Jobs found

Service Delivery Manager

Supply Chain Analyst lll

Senior QA Automation Engineer

Continuous Improvement Lead

Lead Scrum Manager

Business Analyst

Regional Sales Manager - North Africa

Supply Chain Analyst III

Software Quality Engineer

Analytics Lead (AD&M Business Unit)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.