HR Director - People & Culture

Executive Director

Assistant Manager - Defect Liability Period & Community Management

Hostess

Senior Waiter

Outlet Manager

Team Lead (Junior Supervisor)

Business Development Manager

Senior Bartender

Role Description: <ul><li>The Director, People &amp; Culture is responsible for leading the People &amp; Culture function across Tanzania hospitality properties, including Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar.</li><li>The role is responsible for ensuring the effective delivery of People &amp; Culture strategies, initiatives and operational support that enable exceptional employee and guest experiences while supporting the achievement of business objectives.</li></ul> Responsibilities: <ul><li>Talent Acquisition, Workforce Planning &amp; Onboarding&nbsp;-Lead end-to-end talent acquisition activities across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, ensuring the business attracts, selects and retains high-quality talent capable of delivering exceptional guest and employee experiences.</li></ul> <ul><li>Employee Relations, Investigations &amp; Case Management -Lead the management of employee relations matters including grievances, disciplinary processes, investigations, workplace conflict, performance concerns, misconduct cases and attendance management across the Tanzania hospitality properties.</li></ul> <ul><li>Leadership Partnership &amp; People Advisory&nbsp;- Act as the primary People &amp; Culture advisor to Operation Leaders, departmental leaders and managers, providing practical guidance on employee management, organizational effectiveness, workforce planning, performance management, employee relations and leadership development.</li></ul> <ul><li>Employee Engagement, Culture &amp; Employee Experience&nbsp;-Lead the implementation of employee engagement initiatives that strengthen organizational culture, improve the employee experience and reinforce our client values and expected behaviours across the Tanzania hospitality properties</li></ul> <ul><li>Performance Management, Goal Setting &amp; STIP&nbsp;- Lead performance management processes across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, including objective setting, probation reviews, performance evaluations, development planning, performance improvement initiatives and the administration of the Short-Term Incentive Plan (STIP).</li></ul> <ul><li>HR Operations &amp; Employee Lifecycle Management&nbsp;- Lead the effective management of employee lifecycle activities including recruitment, onboarding, contracts, confirmations, promotions, transfers, remuneration changes, employee records management, employee relations administration and exits across the Tanzania hospitality properties.</li></ul> <ul><li>Talent Reviews, Succession Planning &amp; Leadership Development&nbsp;- Lead talent review and succession planning processes across the Tanzania hospitality properties, identifying high-potential employees, critical roles and development opportunities that strengthen organizational capability and leadership continuity.</li></ul> Requirements: <ul><li>Strong knowledge of strategic Human Resources management practices.</li><li>Strong knowledge of talent acquisition, workforce planning and organizational development.</li><li>Experience leading employee relations matters, investigations, disciplinary processes and conflict resolution.</li><li>Strong knowledge of performance management, talent reviews, succession planning and leadership development.</li><li>Understanding of Tanzanian labour legislation and employment practices.</li><li>Strong stakeholder management, coaching and influencing capability.</li><li>Excellent communication, facilitation and presentation skills.</li><li>Strong planning, analytical and problem-solving capability.&nbsp;</li></ul> Qualification &amp; Job Experience <ul><li>Bachelors Degree in Human Resources, Business Administration, Psychology, Hospitality Management or a related field.</li><li>Postgraduate qualification in Human Resources, Business Administration or Organizational Development is an added advantage.</li><li>Professional Human Resources qualification (CHRP, CIPD, SHRM or equivalent).</li><li>Minimum of 10 years progressive Human Resources experience.</li><li>Minimum of 5 years experience in a leadership or Business Partner capacity.&nbsp;</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

Responsibilities: <ul><li>Responsible for the efficient management of the Company units ready for handover ensuring that units are ready and match quality standards as per business plan for Company&nbsp;before handover to clients.</li><li>Provide technical support to handover and DLP team and establish methods of working practice for each task and ensure that all members of the team understand their responsibilities ensuring satisfactory completion.&nbsp;</li><li>Supervise the operational activities of the suppliers and ensure that all works are carried out in a professional and timely manner as per workorder for delivery of properties as per agreed timelines.</li><li>Supervise the snagging &amp; orientation ensure that all works are carried out in a professional and timely manner as per agreed timelines.</li><li>Organize daily /weekly/ monthly meetings and follow-up with contractors and consultants to ensure that all maintenance, minor works and helpdesk activities are carried out as per agreed guidelines.&nbsp;</li><li>Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and that the quality of workmanship meets the service level agreements and excels key performance indicators. Ensure safety and security is always maintained by the contractors/ suppliers during handover.</li><li>Establish strong relationship customers within the assigned property and assist in moving procedures, orientation and provision of the assigned contact person for their parking key and other requests to build strong cliental relations.&nbsp;&nbsp;</li><li>Escalate Service Requests for management consultation which have been unresolved for a long period including customer snagging /de snagging and DLP and customer communications for effective resolution. Maintain updated report for SRs status among all projects.&nbsp;</li><li>Meet customer(s) during defect liability period- DLP and communicate with quality assurance team for resolution where applicable.&nbsp;</li><li>Responsible for all customer communications ensuring to provide customers with status updates on the completion dates, payment schedules and project construction updates.</li><li>Streamline and enforce handover policies and processes and participate in the digitalization processes of property handover to attain a competitive edge.</li><li>Prepare management reports of all active project status during orientation stage and DLP in-order to provide relevant updates to make informed decisions.</li><li>Develop a budget to cover new sales, and AMC activities. In addition, include resolving legacy issues in budget planning.</li><li>Collaborate with construction, quality assurance, marketing, and customer care teams to ensure a seamless transition and positive handover experience for clients</li><li>Supervise the co-ordination between our customers and team members to ensure satisfactory completion of all jobs.</li><li>Perform regular community inspections for Company projects and report to management for any improvement&nbsp;</li><li>Handle legacy project and ensure closure of pending issue.&nbsp;</li><li>Co-ordinate with Project Delivery Team at site project for any observation on snagging &amp; orientation&nbsp;</li><li>Liase with service provider(s) for any pest control, clearing and issues beyond DLP.</li></ul> Requirements: <ul><li>Bachelor’s degree in Facility Management (preferred)</li><li>Certification in Property Management – preferred</li><li>Knowledge of local real estate laws and regulation and business environment.</li><li>Strong understanding of building systems, amenities, and legal requirements related to property handover.&nbsp;</li><li>Minimum 4-6 years experience in property management/ handover with atleast 2 years in-depth experience of leading a maintenance team to achieve a planned maintenance program.&nbsp;&nbsp;</li><li>Experience in provision of minor and reactive works is essential.&nbsp;</li></ul>

﻿Responsibilities: Guest Relations &amp; Welcome: <ul><li>First Impression: Greet guests warmly and professionally upon arrival using the guests name whenever possible.</li><li>Seating Management: Guide guests to their assigned tables, present menus, and introduce the dedicated server.</li><li>Farewell: Bid farewell to departing guests and actively gather immediate feedback regarding their experience.</li></ul> Reservation &amp; Stand Operations: <ul><li>System Management: Efficiently operate the restaurants digital reservation system (e.g., OpenTable, SevenRooms).</li><li>Inquiry Handling: Answer calls, process phone or online bookings, and manage the waitlist during peak operation hours.</li><li>Table Turnover: Coordinate closely with floor supervisors and servers to monitor open tables and optimize seating capacity.</li></ul> Brand Standards &amp; Up-Selling; <ul><li>Menu Knowledge: Maintain thorough knowledge of the food menu, current beverages, and daily or seasonal promotions.</li><li>Grooming: Strictly adhere to the five-star luxury presentation and grooming standards outlined.</li></ul> Requirements: <ul><li>Experience: Minimum of 1 to 2 years of experience as a hostess or guest relations agent within a 4- or 5-star hotel, or a high-end specialty restaurant in the UAE.</li><li>Education: High School Diploma or equivalent; a degree/diploma in Hospitality or Tourism Management is highly advantageous.</li></ul>

Responsibilities: <ul><li>To always embrace the company Hallmarks</li><li>Achieve company’s Mission and Vision</li><li>Greet and treat all colleagues in a friendly manner.</li><li>Sets a personal example for right conduct and behavior.</li><li>Must be comfortable discussing food and wine choices with guests in detail.&nbsp;</li><li>To maintain a friendly yet unobtrusive manner with all guests.</li><li>To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.</li><li>To communicate with Culinary Team to ensure an exceptional dining experience for all guests.&nbsp;</li><li>To ensure the food pick up and service is impeccable and completed in a timely manner</li><li>Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests</li><li>Responsible for setting up tables, serving food and beverages to guests, and clearing/cleaning tables.&nbsp;</li><li>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system</li><li>coordinate food timings according to company Standards&nbsp;</li><li>Follow all SOP &amp; SOS given to service team.</li><li>To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.</li><li>Breakdown, clean and set-up of tables, buffets, and food stations</li><li>To perform other tasks or projects assigned by restaurant management.</li><li>Ensure great knowledge of health and safety, HACCP and hygiene regulations.</li><li>Maintains the outlet in perfect condition.</li></ul> Requirements: <ul><li>High School Diploma</li><li>1 year of experience in a similar role within the luxury industry</li></ul>

Responsibilities: <ul><li>Welcome and professionally greet guests, creating a warm and personalised first impression.</li><li>Manage guest seating, table allocation and reservations, ensuring smooth restaurant flow.</li><li>Coordinate closely with F&amp;B service teams to manage guest arrivals, waiting times and special requests.</li><li>Maintain strong knowledge of the restaurant, menus, outlets and services to confidently assist guests.</li><li>Handle guest enquiries and requests professionally and escalate concerns where required.</li></ul> Requirements: <ul><li>Previous experience in luxury / ultra-luxury hospitality, preferably within F&amp;B, guest relations, hostessing or similar guest-facing roles.</li><li>Excellent grooming, presentation and interpersonal skills.</li><li>Strong English communication skills.</li><li>Additional language is mandatory with preference for candidates fluent in Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Chinese or Japanese.</li><li>Candidates should ideally have experience working with an international / multicultural guest profile and within a luxury service environment.</li></ul>

Responsibilities: <ul><li>Manage the implementation of Food and Beverage standards in the outlet ensuring that staff take corrective actions as necessary in adherence to Jumeirah policies and standards.</li><li>Monitor the profitability of the outlet to provide recommendations and/or solutions to improve problem areas and assist with implementing such corrective measures.</li><li>Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other Colleagues.</li><li>Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.</li><li>Consistently monitor the quality of food and beverages and service offered to guests and escalate any major problems/ complaints to senior management to ensure high service quality as per Jumeirah group quality standards.&nbsp;</li><li>Actively seeks, collates, reviews and shares Guest feedback regarding food quality, service, and overall satisfaction and takes appropriate and timely action to correct any dissatisfaction.&nbsp;</li><li>Organize and supervise the day-to-day operations of the relevant Food &amp; Beverage Outlet to ensure that all work within a specific team is carried out in an efficient manner and provide on-the-job training and constructive feedback to subordinates to support their overall development.&nbsp;</li><li>Ensure compliance with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah group provides world class and luxurious hospitality services to its guests.</li><li>Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects considering best practices, improvement of processes and productivity improvement.</li></ul> Requirements: <ul><li>Work EXP: 1 Year</li><li>To assist the Food and Beverage Manager to plan</li><li>Organize and manage all processes of the outlet ensuring that the outlet provides quality food and beverage service</li><li>Achieves maximum revenue and profit in line with budgeted and forecasted projections.</li></ul>

Responsibilities: <ul><li>Lead the day-to-day operations of the assigned F&amp;B / guest-facing area, ensuring consistent luxury service standards.</li><li>Supervise, coach and develop team members, ensuring adherence to SOPs, grooming and service standards.</li><li>Monitor guest interactions and proactively address feedback, complaints and service recovery requirements.</li><li>Coordinate with relevant departments to ensure smooth operations and a seamless guest experience.</li><li>Allocate daily tasks, monitor team performance and support the achievement of operational KPIs.</li></ul> Requirements: <ul><li>Minimum 2-3 years of relevant experience in hotel/F&amp;B operations, with prior supervisory or team-lead exposure.</li><li>Experience in a luxury or high-end hospitality environment is mandatory.</li><li>Strong knowledge of guest service standards, F&amp;B operations and hotel procedures.</li><li>Proven ability to lead, coach and motivate a frontline team in a fast-paced operational environment.</li><li>Fluency in an additional language is required. (Relevant languages include Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Chinese or Japanese.</li></ul>

Responsibilities: <ul><li>The role holder is responsible for identifying, attracting, and closing business development opportunities across Dubai Design District including both new and current business partner opportunities and providing a seamless customer service experience for business partners that encourages maximum revenue and customer retention.</li><li>Contribute to the development of the business development strategy, plans and budgets to promote pre- and post-sales and identify business opportunities to achieve the annual sales objectives.</li><li>Proactively achieve new &amp; expansion targets through pursuing and continuously identifying markets, segments, and companies to achieve sales targets and contribute to the identification of new value-added business opportunities using innovative concepts and considering changes in the market environment.</li><li>Direct lead generation activities, identify and develop potential pre- and post-sale business development opportunities, negotiate major deals with key/anchor target clients, build short-term/long-term business relationship/partnering to meet tangible objectives and targets for growth, to maximize and sustain revenue, profitability and enhance market share.</li></ul> Requirements: <ul><li>Graduate degree in Business Management or equivalent.</li><li>6 - 8 years of Business Management experience where both business development and customer service were integral to the role.</li><li>2 of those years and should be in a managerial role.</li><li>Technical Competencies.</li><li>Business Development.</li><li>Negotiation &amp; Persuasion.</li><li>Customer Relations.</li><li>Financial acumen.</li><li>Business outlook.</li><li>Communication &amp; Networking skills.&nbsp;</li></ul>

Responsibilities: <ul><li>Identify and meet guests’ needs, provide appropriate bar services, and assist guests in recommendations, upselling where appropriate to provide knowledgeable and bespoke service</li><li>Mix ingredients to prepare cocktails and other drinks according to beverage recipes. Curate recipes specialising in fine beverages and unique cocktails in accordance with theme of the outlet/function or as required by guests</li><li>Must be able to assess and manage guests’ needs and recommend excellent wine and food pairing as per theme of the outlet or as required by guests. Where possible, upsell Beverages to guests based on their need, choice, and selection&nbsp;</li><li>Work closely with Bartenders serving all guests and support them as necessary to ensure excellent service delivery</li><li>Ensure all drinks transactions are processed, registered, and settled</li><li>Setup the bar appropriately, ensuring the visuals and merchandise are placed appropriately. Arrange bottles and glasses to make attractive displays</li><li>Undertake opening, closing &amp; cleaning tasks as detailed on checklists</li><li>Coordinate with stewards to ensure equipment and bar area are always kept hygienically clean and tidy and sufficient glassware is available</li><li>Oversee Bar inventories, ensure the checking of expiration dates and that all perishable garnishes are stored and recorded in designated storage area</li><li>Complete all checklists as required daily, weekly, and monthly for the bar. Highlight replenishments for beverage products to the manager or team leader</li><li>Adopt a responsible attitude towards serving alcoholic beverages, to ensure safe consumption in line with group policy and regulatory requirements</li><li>Develop and maintain positive working relationships with others; support team to reach common goals</li><li>Handle guests inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found</li><li>Perform related tasks and duties as assigned and deemed responsible by management</li><li>Ensure adherence to departmental policies, HACCP processes, F&amp;B standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence</li><li>Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls</li></ul> Requirements: <ul><li>Higher Secondary School certificate</li><li>Basic Food and Hygiene Training</li><li>2 - 3 years Bartending experience within the international hospitality industry</li></ul>

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25 guest relations Jobs found

HR Director - People & Culture

Executive Director

Assistant Manager - Defect Liability Period & Community Management

Hostess

Senior Waiter

Hostess

Outlet Manager

Team Lead (Junior Supervisor)

Business Development Manager

Senior Bartender

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Skills

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25 guest relations Jobs found

HR Director - People & Culture

Executive Director

Assistant Manager - Defect Liability Period & Community Management

Hostess

Senior Waiter

Hostess

Outlet Manager

Team Lead (Junior Supervisor)

Business Development Manager

Senior Bartender

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.