Customer Experience Director

PMO Engineer, Senior

Finance Manager

Lead Workplace Services (VP2)

Senior AQ Engineer

Equipment Maintenance Manager

Continuous Improvement Analyst III / Sr Lean Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Product Engineer - ITLA ODB

Regional Manager of Security Operations

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Acts as the primary PMO interface between project teams, quality, supply chain, finance, and management.</li><li>Works closely with project leaders to ensure timely review of project progress and deliverables are achieved at planned milestones</li><li>Tracks and controls project cost, schedule, and milestones against approved plans.</li><li>Identifies deviations early and coordinates mitigation actions with project and functional owners</li><li>Enforces PMO standards, reporting cadence, and governance forums. Ensures consistent, high-quality project and portfolio reporting for management reviews</li></ul> Requirements: <ul><li>Bachelor degree in Engineering (Mechanical, Electrical, Industrial, Material, Chemical), or Engineering Management</li><li>Experience in one or more of the following within a semiconductor environment:</li><li>PMO / Project Controlling for R&amp;D, Technology Development, or NPI</li><li>Project management supporting product and process development</li><li>Engineering Operations or Business Operations in semiconductor R&amp;D</li><li>Strong stakeholder management skills; ability to communicate clearly with senior management and cross functional teams</li><li>Experience in project controlling or project management</li><li>Strong analytical and financial acumen.</li><li>PMP® or equivalent project / program management certification is an advantage</li><li>Lean / Six Sigma (Green Belt or above) for process and execution discipline is an advantage</li></ul>

Responsibilities: <ul><li>Develop and oversee the company’s financial planning, budgeting, and forecasting processes.&nbsp;</li><li>Ensure alignment between financial plans and business objectives.&nbsp;</li><li>Drive scenario analysis and financial modeling to support strategic initiatives.&nbsp;</li><li>Conduct financial and operational analysis to assess company performance.</li><li>Provide insights into revenue, cost, profitability, and key financial metrics.&nbsp;</li><li>Prepare detailed reports and dashboards for senior leadership.&nbsp;</li><li>Partner with business leaders to identify growth opportunities and cost-saving measures.&nbsp;</li><li>Develop business cases for new investments, market expansions, and efficiency improvements.&nbsp;</li><li>Analyze risks and opportunities to enhance financial decision-making.&nbsp;</li><li>Implement best practices in financial planning and analysis (FP&amp;A).&nbsp;</li><li>Improve forecasting accuracy through automation and data analytics tools.&nbsp;</li><li>Drive continuous improvement in financial processes.&nbsp;</li><li>Collaborate with finance, operations, and commercial teams to align financial goals.&nbsp;</li><li>Present financial insights to executives, board members, and key stakeholders.&nbsp;</li><li>Work closely with external partners, auditors, and regulatory bodies when required.&nbsp;</li><li>Lead and mentor a team of financial analysts and planners.&nbsp;</li><li>Foster a culture of data-driven decision-making and financial discipline.&nbsp;</li></ul> Requirements: <ul><li>8+ years in financial planning &amp; analysis, budgeting, and strategy.&nbsp;</li><li>Strong knowledge of financial modeling, forecasting techniques, and data analytics.&nbsp;</li><li>Proficiency in ERP systems, financial planning software, and BI tools.&nbsp;</li><li>Need CPA OR CA</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for M365, Exchange, and workplace infrastructure services.</li><li>Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.</li><li>Own platform health, capacity planning, and continual service improvement initiatives.</li><li>Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).</li><li>Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.</li><li>Manage endpoint management solutions (e.g., device compliance, patching, security baselines).</li><li>Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).</li><li>Collaborate with network and voice teams to resolve communication-related issues.</li><li>Ensure seamless user experience across collaboration and communication tools.</li></ul> Security &amp; Compliance: <ul><li>Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.</li><li>Ensure compliance with enterprise security policies, including endpoint and access controls.</li><li>Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.</li><li>Enforce governance and privileged access management processes.</li></ul> Automation &amp; Optimization: <ul><li>Use PowerShell scripting and automation tools to improve operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive continuous improvement initiatives for system reliability and performance.</li></ul> Incident &amp; Service Management: <ul><li>Lead major incident management (MIM) calls for workplace services.</li><li>Perform advanced troubleshooting and triage of platform-related issues.</li><li>Work closely with the Workplace IT Service Desk for escalations and after-hours support.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams including infrastructure, security, and applications.</li><li>Act as a point of escalation for business-critical incidents.</li><li>Provide reporting, insights, and recommendations to management.</li></ul> Requirements: <ul><li>Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.</li><li>Strong expertise in:</li><li>Exchange (On-Prem / Hybrid / Online)</li><li>M365 collaboration ecosystem (Mandatory)</li><li>VMware Horizon (VDI) (Mandatory)&nbsp;</li><li>Endpoint management platforms</li><li>Unified Communications support</li><li>Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).</li><li>Strong scripting and automation skills (PowerShell preferred).</li><li>Proven experience in leading teams or acting as technical lead.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li></ul>

Role Description: <ul><li>We are hiring a Senior Quality Engineer for a leading global engineering and manufacturing organisation.</li><li>The role is based at the manufacturing plant and focuses on ensuring product quality, manufacturing process compliance, and customer satisfaction.</li><li>This is a hands-on individual contributor role involving quality engineering, APQP methodologies, process documentation, and customer quality management.</li></ul> Responsibilities: <ul><li>Execute hands-on quality assurance and quality engineering activities at the manufacturing plant.</li><li>Apply all five core APQP (Advanced Product Quality Planning) tools and methodologies in daily operations.</li><li>Develop, create, and maintain process documentation, including Process Flow Charts (PFC) and other relevant quality documents.</li><li>Ensure products and manufacturing processes meet established quality standards and customer requirements.</li><li>Handle customer complaints, quality investigations, root cause analysis, and corrective actions.</li><li>Conduct process observations and support quality-related investigations at customer sites, as required.</li><li>Collaborate with product engineering, R&amp;D, manufacturing, and cross-functional teams to resolve quality issues.</li><li>Independently execute technical quality activities and contribute to continuous improvement initiatives.</li></ul> Requirements: Education &amp; Experience <ul><li>Minimum 5 years of relevant hands-on experience is required; 6+ years is preferred.</li><li>Candidates with strong technical capability may be considered based on their interview assessment.</li><li>Engineering graduates with experience in Quality Assurance, Quality Engineering, Product Engineering, or R&amp;D are eligible.</li><li>Previous experience in the automotive industry or automotive component manufacturing is an advantage.</li></ul> Technical Skills &amp; Competencies <ul><li>Practical experience in quality assurance or quality engineering.</li><li>Mandatory hands-on knowledge and application of all five core APQP tools.</li><li>Experience creating and maintaining process documentation, including PFC.</li><li>Knowledge of customer complaint management, root cause analysis, and corrective actions.</li><li>Strong technical problem-solving skills and understanding of manufacturing processes.</li><li>Ability to independently execute technical activities and adapt quickly to the role</li></ul>

Responsibilities: <ul><li>Develop, plan and execute Autonomous Maintenance, Preventive, Predictive Maintenance and TPM programme to reduce equipment failures and maintenance costs.</li><li>Lead, manage, and develop the maintenance team, including engineers, supervisors, technicians and contractors. Supervise, train, and mentor team in technical skills, safety practices, and lean methodologies.</li><li>Develop skill matrices for engineers, supervisors, and technicians, establish training and shift mechanisms, organize major-failure emergency response, and strengthen autonomous maintenance and cross-functional collaboration.</li><li>Lead root cause analysis and troubleshooting of recurring machine issues, implementing long-term strategy for improvement opportunities.</li><li>Work with external contractors and vendors for specialised maintenance work, major repairs and machines performance improvement</li><li>Develop data-driven maintenance plans and optimize spare parts inventory based on usage trends and failure patterns.Monitor and analyse maintenance-related data to identify trends and opportunities for optimisation.</li><li>Implement and manage machine maintenance and repair procedures to improve maintenance efficiency</li><li>Analyze machine performance data, focusing on Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and Overall Equipment Effectiveness (OEE).</li><li>Ensure all maintenance activities comply with company safety standards and applicable regulations. Promote a strong safety culture and ensure compliance with permit-to-work and lockout/tagout procedures.</li><li>Prepare &amp; manage CAPEX, maintenance budgets and inventory control, including procurement of materials, spare parts stock levels and equipment</li><li>Maintain comprehensive maintenance records, equipment logs and documentation for compliance and future reference</li><li>Provide regular reports and performance dashboards to management, highlighting key insights and progress on improvement actions.</li><li>Any other duties as assigned by immediate superior from time to time.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering (Mechanical, Mechatronics, or related field).</li><li>At least 10 - 15 years of experience in maintenance management, with a proven track record in overseeing complex maintenance operations. &amp; 2-3 years of people management experience</li><li>Solid understanding of semiconductor and automated testing equipment’s, maintenance practices, and machine tool performance.</li><li>Strong leadership, communication, planning and troubleshooting capabilities.</li><li>Able to interpret PLC, engineering drawings, electrical diagrams and OEM technical documentation.</li><li>Must have hands-on Engineering and Maintenance experience in automation manufacturing</li></ul>

Responsibilities: Productivity <ul><li>Plan annual saving projects (Included of Digital Value Creation Projects) within related department through value stream. Cost saving tracking and measurable result deliver.</li></ul> Kaizen Event <ul><li>Drive financial savings by KAIZEN project implementation/coordination. Lead/facilitate Kaizen events toward cross functional team.</li></ul> Culture <ul><li>Promote CI culture by using LEAN tools (Included of Digital Factory) thought KAIZEN projects. To promote a strong operational excellence culture.</li></ul> Standardization <ul><li>Standardize CI value stream Transformation process through KAIZEN projects implementation and CIP program deployment standard work documentation.</li></ul> Digitalization <ul><li>Digital Factory related tools deployment and project coordination to ensure successful implementation</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering, Operations Management, Business Administration, or related fields.</li><li>3-5 years of experience in lean manufacturing, operational excellence, or continuous improvement.</li><li>Hands-on experience with TEOA, Lean, Six Sigma, or related methodologies.</li><li>Experience in digital transformation or factory automation is a plus.</li></ul>

Responsibilities: <ul><li>Lead and program-manage the development and release to manufacturing of innovative silicon photonics products.</li><li>Manage the complete product lifecycle from pre-concept commitment to First Customer Ship (FCS).</li><li>Collaborate with Optics Business Units (BUs), Product Lifecycle Management (PLM), and Engineering teams.</li><li>Lead cross-functional teams within Optics Operations to deliver optical transceiver modules.</li><li>Ensure products meet time-to-market requirements and scheduled launch milestones.</li><li>Drive achievement of product cost targets and cost optimization goals.</li><li>Monitor and improve manufacturing yields to meet quality and performance objectives.</li><li>Develop and execute volume ramp plans to support production scale-up and customer demand.</li></ul> Requirements: <ul><li>Bachelors degree and 5 plus years minimum experience in supply chain, manufacturing, or product development</li><li>Experience working on new product introductions with manufacturers, suppliers, and product development teams</li><li>Extraordinary program management skills</li><li>Deep experience in leading cross-functional teams to achieve results by identifying and aligning to shared goals, priorities, and dedications. Able to hold peers, partners, and yourself accountable.</li><li>Understanding of optical product design and development methodologies.</li><li>Understanding of silicon photonics technology.</li><li>Strong analytical skills and ability to lead teams to solve complex technical and business problems.</li><li>Ability to influence key partners, senior leaders, and external partners.</li></ul>

Responsibilities: <ul><li>Lead the yield improvement, drive product, process, quality improvements.</li><li>Lead the product debug and FA activities and drive related action to closure.</li><li>Support cost modelling and lead cost reduction activities with cross function team.</li><li>Perform and coordinate DFX activities with design, test and process engineering teams.</li><li>Create product trouble-shooting guides.</li><li>Approve readiness for volume manufacturing.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Electrical Engineering, Optical Engineering, or a related discipline.</li><li>3+ years of experience in product or manufacturing engineering, focusing on optical components and modules.</li><li>Working experience on optical assembly, fiber handling, and laser diode integration.</li><li>knowledgeable on tunable laser theory, calibration method and test parameters.</li><li>Experienced on tunable module is a plus.</li><li>Ability to drive solutions through cross-functional teams.</li><li>Excellent verbal and written communications skills in English</li></ul>

Role Description: <ul><li>As a Regional Team Lead of Incident Response &amp; Security Operations, you will be a key member of our collaborative security team, working alongside other security professionals to protect our organization from sophisticated cyberattacks. In this "player-coach" role, you will act as the senior technical expert and operational guide for your region’s Security Operations Center (SOC) analysts.</li><li>You will be a hands-on practitioner, working alongside your team to hunt for threats, analyze alerts, and lead the technical response to security incidents.</li><li>The ideal candidate has a strong background in hands-on security analysis, a talent for mentoring others, and the composure to lead technical investigations under pressure. You will be the primary escalation point for the SOC, ensuring the teams work is effective, efficient, and continuously improving our ability to defend the organization.</li></ul> Responsibilities: Your main tasks: <ul><li>Incident Response: Assist with all major security incidents, coordinating global and regional efforts during security incidents and investigations.</li><li>Security Operations: Oversee regional operations of the Security Operations Center (SOC), ensuring timely and effective analysis of security alerts.</li><li>Identify areas of improvement through automation and new processes. Improve the development and tuning of detection rules, analytics, and correlation logic to improve alert fidelity. Lead threat response and proactive vulnerability/threat notifications.</li><li>Strategic Leadership: Contribute to the comprehensive enterprise information security strategy, roadmap, and architecture in alignment with business objectives.</li><li>Work with management to drive program and projects amongst your team.&nbsp;</li><li>Team Management &amp; Development: Lead, mentor, and manage a high-performing team of security analysts, fostering a culture of technical excellence, innovation, and continuous learning. Manage team schedules, conduct performance reviews, and guide career development for team members.</li><li>Documentation &amp; Knowledge Sharing: Develop and maintain comprehensive documentation, including system architecture diagrams, data flow diagrams, log source configurations, alert rationale, and incident response procedures. Mentor and provide technical guidance to junior security analysts.</li><li>Collaboration &amp; Communication: Effectively communicate technical concepts to both technical and non-technical audiences. Interface with other IT teams (network, systems, application development, etc.) to ensure security is integrated throughout the infrastructure.</li><li>Strategic Planning &amp; Budgeting: Collaborate with leadership on strategic planning, budget forecasting, and resource allocation.</li></ul> Requirements: Required Qualifications: <ul><li>Bachelors degree in Computer Science, Information Security, or a related field, or equivalent practical experience.</li><li>Minimum of 5-7 years of experience in information security, with a strong focus on security.</li><li>Significant experience with at least one enterprise-grade SIEM platform (e.g., Devo, Splunk, QRadar, Sentinel, ArcSight).</li><li>Experience with scripting languages (e.g., Python, PowerShell, Regular Expressions) for automation and data manipulation.</li><li>Familiarity with various operating systems (Windows, Linux, macOS) and cloud platforms (AWS, Azure, GCP).</li><li>Knowledge of common security frameworks and standards (e.g., NIST, MITRE ATT&amp;CK, CIS).</li></ul> Preferred Qualifications: <ul><li>Experience with Devo, Devo SOAR, and/or LogicHub</li><li>Advanced programming/coding in one or more languages (C#, Python, etc).</li><li>Understanding of security concepts, including network security, endpoint security, intrusion detection/prevention systems (IDS/IPS), firewalls, and vulnerability management.</li><li>Manufacturing and/or engineering industry experience.</li><li>Experience working in a large global organization.</li></ul>

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202 handling operations Jobs found

Customer Experience Director

PMO Engineer, Senior

Finance Manager

Lead Workplace Services (VP2)

Senior AQ Engineer

Equipment Maintenance Manager

Continuous Improvement Analyst III / Sr Lean Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Product Engineer - ITLA ODB

Regional Manager of Security Operations

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202 handling operations Jobs found

Customer Experience Director

PMO Engineer, Senior

Finance Manager

Lead Workplace Services (VP2)

Senior AQ Engineer

Equipment Maintenance Manager

Continuous Improvement Analyst III / Sr Lean Engineer

Product Lifecycle Supply Chain Project Manager (Optic Product)

Product Engineer - ITLA ODB

Regional Manager of Security Operations

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.