Senior Compliance Manager

Business Unit Leader

General Manager

Responsibilities:&nbsp; <ul><li>Provides leadership and development for hub unit QEH&amp;S team members, through teaching and coaching.&nbsp;</li><li>Drives successful attainment of regional QEH&amp;S goals, objectives and targets at the unit level.&nbsp;</li><li>Liaises with support functions such as Human Resources and Customer Service to evaluate and reduce potential risks.&nbsp;</li><li>Provides operating unit technical support in the areas of quality, food safety, occupational safety and health, chemical safety, waste management, waste water and storm water pollution prevention, air quality and environmental annual reporting.&nbsp;</li><li>Prepares proposals and reports for unit and regional leadership.&nbsp;</li><li>Ensures adherence to departmental budgets.&nbsp;</li><li>Liaises with unit customers, union representatives, airport and regulatory agencies to identify emerging trends and issues.&nbsp;</li><li>Implements special projects related to company business objectives related to the QEH&amp;S.&nbsp;</li><li>Assesses and ensures compliance with local, state and federal food safety, environmental, health and safety regulations.&nbsp;</li><li>Ensures regulatory reporting responsibilities of units are met.&nbsp;</li><li>Partners with units to integrate sustainable compliance solutions within operations.&nbsp;</li><li>Supports Environmental Compliance Calendars for assigned units.&nbsp;</li><li>Works with regulatory agencies and environmental consulting firms to achieve goals and ensure permits are in place.&nbsp;</li><li>Supports unit operations training in QEH&amp;S.&nbsp;</li><li>Drives waste minimization, reduction and recycling process through the identification of opportunities and targets.&nbsp;</li><li>Supports operating unit program implementation.&nbsp;</li><li>Supports operating units in determination of quality defects, accident and injury root causes, corrective and preventive actions.&nbsp;</li><li>Monitors, measures and communicates unit safety trends, targets and impacts through the use of QEH&amp;S scorecards.&nbsp;</li><li>Evaluates and continuously improves unit risk prevention process effectiveness (Business Management System (BMS), Critical Control Points (CCPs), Personal Responsibility in your Daily Efforts (PRIDE) and Ramp Safety, Quality and Delivery (SQUAD).&nbsp;</li><li>Works with operations leadership to optimize deployment of QEH&amp;S processes.&nbsp;</li><li>Administers corporate QEH&amp;S policies and procedures within hub units and make improvement recommendations.&nbsp;</li><li>In conjunction with Human Resources, identifies and supports implementation of CSR, health and wellness initiatives at the unit level.&nbsp;</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI “Preventive Controls Qualified Individual according to company policy.&nbsp;</li><li>Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification.&nbsp;</li></ul> Requirements: Education:&nbsp; <ul><li>Bachelor’s degree in Environmental Health and Safety or related field.&nbsp;</li><li>In exceptional cases, relevant and extensive work experience may substitute for the degree requirement.&nbsp;</li></ul>&nbsp;Work Experience:&nbsp;&nbsp; <ul><li>Minimum 5 years industrial experience in quality, environmental, health and safety&nbsp;</li><li>Airline and/or food industry experience preferred&nbsp;</li><li>A proven track record of successful results&nbsp;</li><li>Proven experience in field implementation of quality, environmental, health and safety processes.&nbsp;</li></ul>

Responsibilities: <ul><li>Accountable for all aspects of the business of the unit</li><li>Drives positive relationships with all customers of the unit</li><li>Demonstrates financial acumen by ensuring budgets are created accurately, communicated out, responsibility aligned and budget delivered</li><li>Actively researches and understands the local business arena, local culture and understands where the unit sits within the local framework, adapting where necessary</li><li>Monitors, reviews, guides direct reports to work together as a high performing team</li><li>Continually develops and improves the skills of the employees by working with HR, Learning &amp; Development and by mentoring and coaching the management team</li><li>Takes full ownership to lead compliance adherence of the unit to all regulatory, customer and internal policies and procedures</li><li>Identifies root causes of any situation which occurs and creates a robust action plan to work through to a robust solution</li><li>Justifies proposals/business cases for expenditure to improve the business unit</li><li>Identifies, and leads where appropriate, continuous and process improvement initiatives that drive the unit forward</li><li>Works with the HR Business Partner for salary review processes, ensuring to balance engagement, reward and cost effectiveness and keep competitive advantage</li><li>Constantly monitors recruitment to ensure that the unit have the right people in the right place at the right time</li><li>Puts into practice operational policies and decisions that come from the Executive Management Team, maintaining alignment with company and divisional policy and procedures</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business administration or related field required&nbsp;</li></ul> Work Experience:&nbsp; <ul><li>Successful track record as a General Manager in airline catering required.</li><li>Minimum 15 years of management experience in in-flight catering or food manufacturing environment required.</li><li>Demonstrated experience with managing financials with budget responsibility for a single operating unit required, multiple operating units preferred.</li><li>Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.</li><li>Proven experience successfully managing a team of supervisors and managers for a single operating unit required, multiple operating units preferred.</li><li>Previous customer service and/or account management experience required.</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance</li><li>Labor relations experience is required</li></ul> Technical Skills: (Certification, Licenses and Registration): <ul><li>Must have strong and effective leadership skills</li><li>Must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff</li><li>Excellent problem-solving skills, planning and scheduling capabilities managing multiple account requirements</li><li>Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security</li><li>Advanced Microsoft office tool skills (excel, word)</li><li>Knowledge of quality auditing, inspection methods</li><li>Detail oriented and excellent project management skills</li><li>Strong organizational skills, able to prioritize responsibilities and multi-task</li><li>Change Agent</li><li>Able to obtain an AOA badge and customs seal.</li></ul> Language / Communication Skills: <ul><li>Strong interpersonal skills and the ability to interact effectively with multiple departments and customers</li><li>Excellent written and oral communication skills.</li></ul>

Responsibilities: <ul><li>Accountable for all aspects of the business of the units</li><li>Drives positive relationships with all customers of the business units</li><li>Demonstrates financial acumen by ensuring budgets are created accurately, communicated out, responsibility aligned and budget delivered</li><li>Actively researches and understands the local business arena, local culture and understands where the unit sits within the local framework, adapting where necessary</li><li>Monitors, reviews, guides direct reports to work together as a high performing team</li><li>Takes full ownership to lead compliance adherence of the units to all regulatory, customer and internal policies and procedures</li><li>Identifies root causes of any situation which occurs and creates a robust action plan to work through to a robust solution</li><li>Justifies proposals/business cases for expenditure to improve the overall business unit</li><li>Identifies, and leads where appropriate, continuous and process improvement initiatives that drive the units forward</li><li>Works with the HR Business Partner for salary review processes, ensuring to balance engagement, reward and cost effectiveness and keep competitive advantage</li><li>Constantly monitors recruitment to ensure that the units have the right people in the right place at the right time</li><li>Puts into practice operational policies and decisions that come from the Executive Management Team, maintaining alignment with company and divisional policy and procedures</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business administration or related field required</li></ul> Work Experience:&nbsp; <ul><li>Successful track record as a General Manager in airline catering required.</li><li>Continually develops and improves the skills of the employees by working with HR, Learning &amp; Development and by mentoring and coaching the management team</li><li>Minimum 15 years of management experience in in-flight catering or food manufacturing environment required.</li><li>Demonstrated experience with managing financials with budget responsibility for a single operating unit required, multiple operating units preferred.</li><li>Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.</li><li>Proven experience successfully managing a team of supervisors and managers for a single operating unit required, multiple operating units preferred.</li><li>Previous customer service and/or account management experience required.</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance</li><li>Labor relations experience is required</li></ul> Technical Skills:&nbsp; <ul><li>Must have strong and effective leadership skills</li><li>Must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff</li><li>Excellent problem-solving skills, planning and scheduling capabilities managing multiple account requirements</li><li>Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security</li><li>Advanced Microsoft office tool skills (excel, word)</li><li>Knowledge of quality auditing, inspection methods</li><li>Detail oriented and excellent project management skills</li><li>Strong organizational skills, able to prioritize responsibilities and multi-task</li><li>Change Agent</li><li>Able to obtain an AOA badge and customs seal.</li></ul>

Role Description: <ul><li>Reporting to the Hub BU Leader, this position leads and manages the Culinary/Hot Kitchen, Assembly and Transportation departments of the airline catering unit or “flight kitchen” with gross revenues of $100+ million and direct and indirect headcount of 1,000+ employees.</li></ul> Responsibilities: <ul><li>Leads and manages Culinary/Hot Kitchen, Assembly and Transportation departments to ensure production standards and customer service requirements are met.</li><li>Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.</li><li>Responsible for the maintenance of key performance metrics for the departments.</li><li>Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts; this includes production processing, on-time performance, equipment inventory, and quality assurance controls.</li><li>Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.</li><li>Supports customer audits and government audits to meet compliance.</li><li>Monitors all menu cycles to ensure customer service and satisfaction is not interrupted.</li><li>Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.</li><li>Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.</li><li>Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.</li><li>Ensures all Corporate Policies and Procedures are followed and maintained.</li><li>Develops Standard Operating Procedures.</li><li>Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.</li><li>Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.</li><li>Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.</li><li>Monitors employee relations in each Department, ensures compliance with the National Master and Local Addendum labor agreements in the Departments.</li><li>Assists the BU leader on projects, investigations, training, corporate goals and objectives, and airline requests.</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business administration or related field required</li></ul> Work Experience:&nbsp; <ul><li>Successful track record as a Manager or Assistant Manager in airline catering required.</li><li>Minimum 10 years of management experience in in-flight catering or food manufacturing environment required.</li><li>Proven experience successfully managing a team of supervisors and managers for a single operating unit required</li><li>Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.</li><li>Previous customer service and/or account management experience required.</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance</li><li>Labor relations experience is required</li></ul> Technical Skills: (Certification, Licenses and Registration) <ul><li>Must have strong and effective leadership skills</li><li>Must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff</li><li>Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements</li><li>Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security</li><li>Advanced Microsoft office tool skills (excel, word)</li><li>Knowledge of quality auditing, inspection methods</li><li>Detail oriented and excellent project management skills</li><li>Strong organizational skills, able to prioritize responsibilities and multi-task</li><li>Change Agent</li><li>Able to obtain an AOA badge and customs seal.</li></ul> Language / Communication Skills: <ul><li>Strong interpersonal skills and the ability to interact effectively with multiple departments and customers</li><li>Excellent written and oral communication skills.</li></ul> Job Dimensions Geographic Responsibility: Hub Unit Type of Employment: Full TimeTravel %: Up to 25% as required to attend management or leadership team meetings Exemption Classification: Exempt Work Environment / Requirements of the Job: production kitchen facility (there may be physical discomfort due to temperature and noise) Competencies Required to be Successful in the Job: <ul><li>Thinking – Information Search and analysis &amp; problem resolution skills</li><li>Engaging – Understanding others, Team Leadership and Developing People</li><li>Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively</li><li>Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus</li></ul> Demonstrated Values to be Successful in the Position <ul><li>Expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:</li><li>We treat each other with respect and we act with integrity</li><li>We communicate and keep each other informed</li><li>We put our heads together to problem solve and deliver excellence as a team</li><li>We have passion for our work and we pay attention to the little details</li><li>We foster an environment of accountability, take responsibility for our actions and learn from our mistakes</li><li>We do what we say we will do, when we say we are going to do it</li><li>We care about our coworkers, always taking an opportunity to make someone’s day better</li></ul>

Job Description: <ul><li>Manages and directs the operation of multiple airline catering units or “flight kitchens” with individual gross revenues of $350,000 to $7M+ and direct and indirect headcount of 10 to 100+ employees.</li></ul> Responsibilities: <ul><li>Leads and manages exempt staff of all Departments in the Airline Catering unit.</li><li>This includes but not limited to: Food production, Transportation, Equipment Processing, Storeroom Department, Dish-room/Porters, Quality Assurance, and related departments to ensure production standards and customer service requirements are met.</li><li>Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts. This includes production processing, on-time performance, equipment inventory, and quality assurance controls.</li><li>Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.</li><li>Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.</li><li>Monitors all menu cycles to ensure customer service and satisfaction is not interrupted. Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.</li><li>Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.</li><li>Supports and assist Lean initiatives, and Quality initiatives to achieve OPEX targets.</li><li>Monitors all training programs that are required to be conducted to ensure all Corporate Polices and Procedures are followed and maintained.</li><li>Monitors employee relations in each Department, and ensures compliance with the National Master and Local Addendum labor agreements are maintained in the Departments.</li><li>Supports customer audits, government audits to meet compliance</li><li>Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.</li><li>Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.</li><li>Assists the Regional GM on projects, investigations, training, corporate goals and objectives, and airline requests.</li><li>Completes all administrative reports in an accurate and timely manner.</li><li>Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.</li><li>Drives prevention vs. detection of defects.</li><li>Coordinates actions to prevent the occurrences of nonconformities.</li><li>Maintains customer compliance resolution.</li><li>Responsible for the maintenance of key performance metrics for the Operation organization.</li><li>Verifies and insures company policies and procedures are followed.</li><li>Insures quality specifications and requirements are followed and met.</li><li>Develop Standard Operating Procedures.</li><li>Responsible for safety, quality and compliance to customer specification.</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul>&nbsp;Requirements: Education: <ul><li>Associate or Bachelor’s degree in business administration or a related field is preferred</li></ul>&nbsp;Work Experience: <ul><li>Successful track record as a Manager or Assistant Manager in airline catering required. 10+ years of experience in in-flight catering or food manufacturing environment required.&nbsp;</li><li>Demonstrated experience with managing financials with budget responsibility for a single operating unit required, multiple operating units preferred.&nbsp;</li><li>Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.</li><li>&nbsp;Proven experience successfully managing a team of supervisors and managers for a single operating unit required, multiple operating units preferred.&nbsp;</li><li>Previous customer service and/or account management experience required.&nbsp;</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance Labor relations experience is required.</li></ul> Technical Skills: (Certification, Licenses and Registration): <ul><li>Candidate should be comfortable with all levels of employees and have the ability to drive positive program change.&nbsp;</li><li>Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff.&nbsp;</li><li>Must have strong and effective leadership skills Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g.&nbsp;</li><li>FDA, HACCP and security.&nbsp;</li><li>Advanced Microsoft office tool skills (excel, word). Knowledge of quality auditing, inspection methods.</li><li>&nbsp;Detail oriented and excellent project management skills.&nbsp;</li><li>Strong organizational skills, able to prioritize responsibilities and multi-task. Change Agent. Able to obtain an AOA badge and customs seal</li></ul> Language / Communication Skills: <ul><li>Strong interpersonal skills and the ability to interact effectively with multiple departments and customers Excellent written and oral communication skills.</li></ul> Job Dimensions: <ul><li>Geographic Responsibility: Unit/Region</li><li>Type of Employment: Full-time</li><li>Travel %: Up to 25% as required to attend management or leadership meetings</li><li>Exemption Classification: Exempt</li><li>Internal Relationships: Employees at all levels of the organization</li><li>External Relationships: Customers</li></ul> Work Environment / Requirements of the Job: <ul><li>Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.</li><li>In a normal production kitchen facility there may be physical discomfort due to temperature and noise.&nbsp;</li><li>Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.&nbsp;</li><li>A rotating schedule of 55+ hours per week is typical.</li><li>Budget / Revenue Responsibility: $350,000 to $7M+</li></ul> Organization Structure: <ul><li>Direct Line Manager (Title): VP, BU</li><li>Number of Direct Reports: 30+</li><li>Estimated Total Size of Team: 30+</li></ul>

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Senior Compliance Manager

Business Unit Leader

Business Unit Leader

General Manager

General Manager

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Skills

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Jobtitle

5 harpc Jobs found

Senior Compliance Manager

Business Unit Leader

Business Unit Leader

General Manager

General Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

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Contact Us

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