Boutique Head

Analytical Editorial Operations Manager

Legal Analyst (Bilingual) Arabic & English

Retail Sales Manager

Strategic Business Development Lead

Legal Workflow Automation Executive

Legal Workflow Specialist

AML and Compliance Manager

Core Operations Manager

Account Executive Hunter

Responsibilities: <ul><li>Develop and seek approval on the manpower norms for the store with the ABM</li><li>Develop and implement reporting &amp; review mechanisms to track operational performance and ensure course correction</li><li>Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met</li><li>Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed</li><li>Conduct training need analysis in the store and nominate staff to undergo re-training when required</li></ul> Requirements: <ul><li>8–10 years of luxury retail experience, including 4–5 years in a Store Manager or equivalent leadership role, with a proven track record of achieving sales and business targets.</li><li>Strong experience in driving store operations, including sales planning, inventory management, visual merchandising, compliance, financial controls, and overall store profitability.</li><li>Proven leadership and people management skills, with experience in hiring, coaching, training, performance management, succession planning, and leading high-performing retail teams.</li><li>Excellent customer relationship and stakeholder management skills, with the ability to handle VIP customers, resolve escalations, execute customer engagement initiatives, and collaborate effectively with cross-functional teams.&nbsp;</li><li>A Bachelors degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.</li></ul>

Responsibilities: <ul><li>Lead a team of UK-based editors to create, maintain, and deliver exceptional analytical content for Legal and Tax Markets portfolios, as well as for Halsbury’s Laws of England and the Stair Memorial Encyclopaedia of the Laws of Scotland.</li><li>Lead adoption of AI as a core component of editorial workflows, guiding the team to leverage LLMs and AI-enabled tools to drive efficiency, scale, and content innovation; document and iterate prompts, and apply strong editorial judgment to validate, refine, and continuously improve outputs for publication and stakeholder use.</li><li>Set and elevate expectations for team performance and operational success; own, drive and articulate performance KPIs, manage metrics dashboards and production schedules; set and track productivity goals; and take decisive action to ensure content meets quality, timeliness, and completeness targets.</li><li>Support the development of an integrated global team, influencing stakeholders across regions to maximise operational value through shared best practices, tools, and the continuous improvement of digital and print workflows.</li><li>Develop a cross-trained team across UK analytical editorial operations functions, enabling flexibility to respond to changing priorities and workload demands within and across business units.</li><li>Conduct regular coaching sessions, mid-year reviews, and annual evaluations, building a high-performing, accountable team and fostering a culture of continuous improvement, collaboration, and innovation.</li><li>Collaborate closely with commercial (in-market) stakeholders and Global Operations and Global Tech teams, ensuring editorial operations are aligned to global priorities, customer needs, and product performance.&nbsp;</li></ul> Requirements: <ul><li>Bachelors degree in law preferred.</li><li>Candidate must reside in the United Kingdom.</li><li>6+ years of people management experience required.</li><li>Hands-on experience deploying AI in workflows (content/knowledge domain preferred), translating use cases into scalable operating models with a focus on measuring impact on quality, throughput, and risk.</li><li>Proficient in Microsoft Suite, including Excel and PowerPoint; experience using project management software such as Monday.com or Asana; XML a plus.</li><li>Publishing or content experience preferred.</li><li>Change management experience preferred.</li></ul> Skills: <ul><li>Strong interpersonal, communication, and presentation skills; ability to synthesise relevant information for Global Editorial Operations and commercial leaders and your team.</li><li>Collaborative management style with ability to lead cross-functional, team-based, deadline-intensive strategic initiatives and delivery.</li><li>Business/commercial acumen; data analysis.</li><li>Excellent organization/project planning and time management.</li><li>Strong process-orientation (developing consistent processes, documenting best practices, etc.).</li><li>Experience leading teams through organizational transformation, operating effectively in environments where priorities, processes, and ways of working continue to evolve.</li></ul>

Responsibilities:&nbsp; The role will primarily involve: <ul><li>Reviewing legal content.</li><li>Structuring and validating legal content.</li><li>Translating legal content into Arabic.</li><li>Validating existing translations.</li><li>Conducting legal research and analysis.</li><li>The position is not focused on creating original legal content.&nbsp;</li><li>Instead, the emphasis is on translation, validation, review, and legal research activities.</li><li>Current expected workload is approximately 150 documents per month.</li></ul> Requirements: Law degree (LLB or equivalent legal qualification). <ul><li>Strong Arabic language proficiency, including:&nbsp;</li><li>Professional/native-level written Arabic.</li><li>Professional/native-level spoken Arabic.</li><li>Ability to read, interpret and analyze legal content in Arabic.</li><li>Fluent English communication skills.</li><li>Minimum 1 year of professional experience (flexibility to consider candidates with 6–12 months experience if they meet language and assessment requirements).</li></ul> Preferred Requirements <ul><li>South African citizens preferred.</li><li>Permanent residents in South Africa may also be considered.</li><li>Experience conducting legal research.</li><li>Experience drafting legal documents.</li></ul>

Role Description: <ul><li>The Retail Sales Manager is responsible for the strategic direction, commercial performance, and operational excellence of all retail outlets and kiosks across the region. This role focuses on driving sustainable revenue growth, optimizing the retail footprint, and institutionalizing a premium customer experience.</li><li>The Manager leads the retail leadership team to achieve aggressive sales targets while ensuring brand consistency and operational compliance across all touchpoints.</li></ul>&nbsp;Responsibilities: <ul><li>Strategic Sales Leadership: Define and implement regional retail sales strategies and commercial plans to achieve monthly, quarterly, and annual revenue and subscriber acquisition targets.</li><li>Retail Footprint Optimization: Analyze market trends and footfall data to identify opportunities for new store openings, kiosk relocations, or retail format optimizations.</li><li>P&amp;L &amp; Budget Management: Manage the retail department budget, monitor OpEx, and ensure a high return on investment (ROI) for all retail-led campaigns and store operations.</li><li>Customer Experience Excellence: Establish and monitor Service Level Agreements (SLAs) for customer service; implement Voice of the Customer feedback loops to improve NPS (Net Promoter Score).</li><li>Standard Operating Procedures: Develop and enforce standardized internal procedures for inventory management, cash handling, KYC compliance, and platform usage (CRM/Afrivendas).</li><li>Cross -Functional Synergy: Collaborate with Marketing to ensure seamless deployment of trade marketing materials, campaigns, and product launches across the retail network.</li><li>Performance Coaching: Lead, mentor, and evaluate Retail Team Leaders and Supervisors; oversee the professional development and succession planning for the entire retail workforce.</li><li>Reporting &amp; Business Intelligence: Direct the production of high-level analytical reports regarding sales conversion, productivity per head, and competitor retail activity.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Business Management, Marketing, or related field.</li><li>An MBA is highly preferred.</li><li>Minimum 7 years in Retail Sales, with at least 3-4 years in a senior management role, preferably within Telecoms, Banking, or high-volume FMCG.</li><li>Advanced understanding of retail economics, inventory management, and CRM systems.</li><li>Clear communication and strong writing.</li><li>Ability to translate complex market data into executable retail strategies and sales incentives.</li><li>Exceptional leadership, negotiation, and stakeholder management skills</li><li>Ability to manage large culturally diverse teams.</li></ul>

Responsibilities: <ul><li>Partner with Account Executives / Strategic Account Managers to research prospects, shape pursuit strategies, and drive opportunities from qualification through close (new business and expansion), including positioning, objection handling, driving stakeholder alignment.</li><li>Engage managing partners, practice chairs, firm leadership, and senior in-house counsel to understand priorities and position us as a trusted partner in legal AI and workflow transformation.</li><li>Lead senior-level discovery and structured workflow analysis to diagnose challenges, map decision makers / champions, and identify value levers, inefficiencies, and measurable ROI opportunities.</li><li>Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives.</li><li>Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group settings.</li><li>Develop bespoke proof-of-concept engagements to validate value and build confidence; serve as the Voice of the Customer by partnering with product/engineering/marketing/strategy, informed by customer/competitor/market research, and represent us at industry events and executive briefings.</li></ul> Requirements: <ul><li>For US-based employee, have a JD</li><li>For UK-based coverage, be a Qualified Solicitor (England &amp; Wales) with 3+ years PQE • 3+ years of experience in leading law firm (Top 50) or in-house experience in large corporation</li><li>Background in corporate, finance, disputes/litigation, or other complex practice areas with demonstrable client-facing experience (preferred).</li><li>Have experience establishing credibility with partners, firm leadership, and senior in house counsel through strong executive presence, legal expertise, and AI fluency.</li><li>Deliver persuasive, insight-led presentations and demonstrations that engage both legal and business stakeholders (including impromptu whiteboard-style and formal presentations/demos).</li><li>Demonstrate a deep understanding of legal workflows, legal service delivery models, and emerging legal technology trends - able to translate this into tailored, workflow-specific value narratives.</li><li>Demonstrate curiosity, intellectual enthusiasm, and conviction about how AI and legal technology can transform legal workflows and client delivery.</li><li>Operate effectively in a target-driven, revenue-accountable role with a clear commercial mindset (pipeline/revenue ownership).</li><li>Collaborate effectively across teams (sales, marketing, product, client success) to deliver unified client engagement strategies. Sales or customer-facing experience (including law firm business development, secondment, or experience directly managing law firm client matters/relationships) is a plus.</li><li>Partner with Account Executives / Strategic Account Managers to research prospects, shape pursuit strategies, and drive opportunities from qualification through close (new business and expansion), including positioning, objection handling, driving stakeholder alignment.</li><li>Engage managing partners, practice chairs, firm leadership, and senior in-house counsel to understand priorities and position us as a trusted partner in legal AI and workflow transformation.</li><li>Lead senior-level discovery and structured workflow analysis to diagnose challenges, map decision makers / champions, and identify value levers, inefficiencies, and measurable ROI opportunities.</li><li>Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives.</li><li>Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group settings.</li><li>Develop bespoke proof-of-concept engagements to validate value and build confidence; serve as the Voice of the Customer by partnering with product/engineering/marketing/strategy, informed by customer/competitor/market research, and represent us at industry events and executive briefings.</li></ul>

Role Description: <ul><li>As a Legal Workflow Automation Executive , you collaborate closely with top legal teams to leverage Generative AI in automating legal processes—designing intelligent workflows that streamline operations, enhance efficiency, and empower firms to make more informed decisions.</li><li>Your role centres on identifying automation opportunities, demonstrating practical AI-driven solutions, and guiding adoption to ensure measurable improvements from initial implementation through to scalable impact.</li></ul> Responsibilities: <ul><li>Partner with lawyers and legal operations leaders to unpack real world legal workflows, pain points, and inefficiencies.</li><li>Translate legal work into high value workflow use cases supported by AI and trusted legal content.</li><li>Design and deliver tailored product demonstrations, training sessions, and workshops aligned to specific practice areas and team needs.</li><li>Support the full client journey in partnership with Customer Success — from pilots and onboarding to firm wide or department wide adoption.</li><li>Act as a strategic sounding board for clients evaluating the ROI, risk, and operational impact of AI in legal practice.</li><li>Represent the customer internally by feeding insights into product development, roadmap prioritisation, and go to market strategy.</li><li>Capture best practices and contribute to repeatable playbooks that help scale this function locally and globally.</li></ul> Requirements: <ul><li>A recognised legal qualification (LLB or equivalent).</li><li>A minimum of 3 years’ experience practising law within a top tier law firm, corporate legal team, or public sector legal environment.</li><li>A strong understanding of legal workflows, legal processes, and the practical realities of delivering legal services.</li><li>Proven confidence engaging with senior legal stakeholders, with the ability to establish trust and credibility quickly.</li><li>Clear, persuasive communication skills, with the ability to engage legal, operational, and executive audiences effectively.</li><li>A genuine interest in legal technology and the application of AI to enhance the quality and efficiency of legal work.</li></ul>

Responsibilities: <ul><li>Design and deliver onboarding tailored to South African firms, practice groups, and in‑house legal teams.</li><li>Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management</li><li>Create clear, practical training materials, including guides and short videos.</li><li>Engaging in-house legal teams to understand their daily workflows and creating tailored AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.</li><li>Monitor product usage across SA clients and drive increased utilisation, particularly in high‑volume corporate, regulatory, and litigation practices.</li><li>Identify adoption obstacles specific to SA legal environments</li><li>Demonstrate measurable client value, including efficiency gains, quality improvements, risk reduction and consistency.</li><li>Work with customers to understand existing processes and design improved, AI‑supported workflows.</li><li>Configure workflows to align with client preferences, practice‑area needs, and organisational standards.</li><li>Share proven approaches and best practices to support learning across the customer base.</li><li>Represent customer perspectives internally, translating feedback into clear, practical insights.</li><li>Partner with product and development teams to inform future improvements.</li><li>Support testing of new features, focusing on usability, accuracy, and real‑world application.</li></ul> Requirements: <ul><li>Admitted Attorney (LLB required; articles completed).</li><li>2–5+ years post‑admission</li><li>Exposure to complex legal workflows—corporate, commercial, litigation, regulatory or similar.( advantageous)</li><li>Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training</li><li>Ability to “translate” legal workflows into repeatable, technology‑enabled processes.</li><li>An interest in legal technology and curiosity about how AI can support better legal outcomes</li><li>Excellent relationship‑building, active listening and stakeholder‑management skills.</li><li>Data‑driven mindset with the ability to articulate value and ROI</li></ul>

Responsibilities: <ul><li>Review KYC files for subscribers, agents, merchants, and corporate partners.</li><li>Verify identification documents, TINs, and onboarding documentation for completeness and accuracy.</li><li>Escalate missing or inconsistent documentation to the Group Compliance Manager.</li><li>Assist in reviewing daily, weekly, and monthly monitoring reports.</li><li>Identify unusual or suspicious patterns based on defined red flags from Group and local management.</li><li>Document findings and escalate cases accordingly.</li><li>Support the preparation of CTRs and STRs in the required regulatory formats.</li><li>Maintain logs of alerts, escalations, and submitted reports.</li><li>Assist in gathering data and evidence for investigations of suspicious activities.</li><li>Ensure strict confidentiality when handling customer or agent information.</li><li>Support responses to requests from the Central Bank, FIU, or auditors.</li><li>Maintain proper filing of regulatory correspondence.</li><li>Participate in AML/CFT and KYC training sessions.</li><li>Promote compliance awareness among partners and staff under supervision.</li><li>Work closely with the Group AML team.</li><li>Share local findings and escalate emerging risks promptly.</li></ul> Requirements: <ul><li>Master degree in Law, Finance, Business Administration, Accounting, Audit or a related field.</li><li>Minimum of 4 years’ experience in compliance role in banking, fintech, mobile money, or a related field</li><li>Strong analytical and problem-solving skills.</li><li>High ethical standards, integrity, and attention to detail.</li><li>Proficiency in English and French (written and spoken).</li><li>Good working knowledge of MS Excel Power point and reporting tools.</li><li>CAMS or ACFCS certifications are considered an advantage.</li><li>Integrity and confidentiality.</li><li>Ability to identify and escalate risks effectively.</li><li>Strong teamwork and collaboration skills.</li><li>Organized, disciplined, and able to meet deadlines.</li></ul>

Responsibilities: <ul><li>Core Network Operations: Manage and monitor the day-to-day operations of the core network elements, including MSC (Mobile Switching Center), GGSN/SGSN, EPC (Evolved Packet Core), and IMS (IP Multimedia Subsystem), to ensure high availability and quality of service.</li><li>Performance Optimization: Regularly assess and optimize network performance. Work with network engineers to analyze key performance indicators (KPIs) and implement improvements to enhance network reliability and efficiency.</li><li>Troubleshooting &amp; Incident Management: Lead the troubleshooting of core network issues, coordinating with technical teams to resolve incidents quickly and minimize service disruption.</li><li>Capacity Planning: Monitor and analyze traffic patterns to ensure that core network capacity meets current and projected demands.&nbsp;</li><li>Propose and implement capacity expansion plans as needed.</li><li>Vendor Coordination: Coordinate with external vendors for the maintenance, upgrades, and support of core network equipment.&nbsp;</li><li>Ensure that vendor service level agreements (SLAs) are met and that any issues are escalated and resolved efficiently.</li><li>Project Implementation: Support the implementation of network projects, including network upgrades, technology rollouts (e.g., 4G/5G), and new service introductions. Collaborate with project managers and other stakeholders to ensure successful project delivery.</li><li>Network Security &amp; Compliance: Ensure compliance with security protocols and regulatory standards, safeguarding the core network against cyber threats and maintaining data integrity.</li><li>Reporting &amp; Documentation: Maintain accurate documentation of core network architecture, configurations, and changes. Prepare regular reports on network performance, incidents, and capacity planning.</li><li>Continuous Improvement: Identify and recommend new technologies, tools, and practices to enhance core network operations and stay current with industry standards.</li></ul> Requirements: <ul><li>Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.</li><li>Professional certifications such as CCNA, CCNP, or certifications specific to mobile core network technologies.</li><li>8+ years of experience in telecommunications, with a focus on core network management in a mobile operator setting.</li><li>Proven experience with troubleshooting and incident resolution within mobile core networks.</li><li>Experience with 5G core network components and technologies.</li><li>Project management experience or certifications (e.g., PMP, …).</li><li>In-depth knowledge of core network architecture and protocols, including GSM, UMTS, LTE, IMS, and EPC.</li><li>Strong understanding of core network protocols such as SIP, Diameter, GTP, and IP routing.</li><li>Familiarity with network monitoring and management tools.</li><li>Knowledge of network security and compliance regulations.</li><li>Good communication and teamwork skills, with the ability to work across multiple teams and coordinate with vendors.</li><li>Strong organizational and project management skills, with the ability to prioritize tasks effectively.</li><li>Strong analytical and problem-solving skills for rapid issue resolutions.</li><li>Attention to detail with a proactive approach to identifying and addressing network issues.</li><li>Ability to work well in a fast-paced, dynamic environment.</li><li>Strong sense of responsibility and commitment to service quality.</li></ul>

Responsibilities: <ul><li>Identify and develop new customer relationships across assigned territories</li><li>Prospect and generate new business opportunities, focusing on untapped accounts</li><li>Drive specification and project-based selling activities</li><li>Build strong relationships with OEMs, contractors, and end-users (food retail)</li><li>Execute targeted market entry and account development strategies</li><li>Develop and maintain a strong, disciplined sales pipeline</li><li>Collaborate with internal technical teams to support solution selling</li><li>Deliver compelling, value-based customer presentations</li><li>Maintain accurate pipeline tracking and forecasting in Salesforce</li><li>Represent the business at industry events and customer meetings</li></ul> Requirements: <ul><li>5+ years’ experience in business development or sales within refrigeration, cold chain, or related sectors</li><li>Proven “hunter” profile with strong new business acquisition track record</li><li>Strong commercial acumen with experience managing long, complex sales cycles</li><li>Experience working with OEMs, contractors, or end-users in refrigeration or food retail</li><li>Ability to operate independently across multi-country markets</li><li>Fluent in English and Spanish</li></ul>

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44 head of itsm Jobs found

Boutique Head

Analytical Editorial Operations Manager

Legal Analyst (Bilingual) Arabic & English

Retail Sales Manager

Strategic Business Development Lead

Legal Workflow Automation Executive

Legal Workflow Specialist

AML and Compliance Manager

Core Operations Manager

Account Executive Hunter

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Jobtitle

44 head of itsm Jobs found

Boutique Head

Analytical Editorial Operations Manager

Legal Analyst (Bilingual) Arabic & English

Retail Sales Manager

Strategic Business Development Lead

Legal Workflow Automation Executive

Legal Workflow Specialist

AML and Compliance Manager

Core Operations Manager

Account Executive Hunter

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.