Field Marketing Manager

Senior Executive - Facilities Management

Senior Manager - Customer Experience

Software Engineer - ERP

Inheritance Tax Writer 

Global AI Legislation Content Optimisation Lead

Consultant, I&O Operations, MIM

Principal Engineer/MTS – Member of Technical Staff, HIG-HBM Product System Engineering (Media Health

Boutique Head

Analytical Editorial Operations Manager

Responsibilities: End User Engagement <ul><li>Drive user connect programs through effective planning, execution, &amp; PJPs for field marketing team, ensuring comprehensive user coverage.</li><li>Build strong user relationships while leading loyalty program implementation &amp; feedback collection</li></ul> Market Development Plan &amp; Initiatives: <ul><li>Drive Market Development Plans through product demos, trials, &amp; marketing tools to achieve objectives.</li><li>Share key observations and insights on user applications, product used and gaps identified for us to leverage the opportunities.</li><li>Monitor competitor activities and identify opportunities to expand penetration of our products.</li></ul> Product Module Implementation: <ul><li>Drive execution of modules for New Products, Products Under Launch.</li><li>Implement the field marketing plans through executives, in line with guidelines and review the same for improvement.</li></ul> Insights &amp; Feedback <ul><li>Deliver timely &amp; actionable feedback on initiatives, competitor pricing, promotions, &amp; activities.</li><li>Systematically collect &amp; share feedback from user connect programs to support decision-making.</li></ul> People Management <ul><li>Facilitate induction, training, &amp; refresher sessions for field marketing executives.</li><li>Review performance against KPIs; and jointly work with Area Sales managers, Category Manager and Business Head.</li></ul> Ways of working: <ul><li>Conduct Field Market reviews as per established processes.</li><li>Ensure timely submission of monthly reports as defined.</li><li>Collaborate with Distributor Sales team to strengthen dealer relationships, enhance visibility</li></ul> Requirements: <ul><li>Experience: 7+ years in Sales, Field Marketing, Business Development roles. Preferred experience in Adhesive &amp; Sealants, Hardware, Building Material, Paint, Construction Chemicals, Speciality Chemicals. Must have experience in leading field executives.</li><li>Candidate should have high levels of maturity to manage different stakeholders, entrepreneurial ability</li></ul>

Responsibilities: <ul><li>Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas.</li><li>Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs.</li><li>Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process and issue the necessary permits.</li><li>On-time escalation of incidents/complaints to relevant stakeholders such as Security, Business entities (D3 and DI), DHAM, DCM etc.</li><li>Periodic site walk/drive-through for the infrastructure and built-up areas to identify any major facility-related non-compliances.</li><li>Collect records of utilities expenditure and support in the implementation of sustainability and utilities cost saving projects and initiatives.</li><li>Conduct necessary inspection, witness testing &amp; commissioning and manage rectification of defects and snags during the DLP in coordination with Asset Development and contractor.</li><li>Assist in meeting FM requirements of the business units during design, planning, construction, and handover stages of the newly developed assets.</li><li>Provide weekly reports on FM operations to manager.</li><li>Work closely with HSE team to identify all risks and develop and implement a closure plan. .</li></ul> Requirements: <ul><li>Bachelor’s Degree in Engineering or Facilities Management.</li><li>A professional qualification in real estate and / or facilities management (IWFM) or equivalent is desirable.</li><li>Knowledge of facilities management functions, including hard and soft services, contract management, tendering etc.</li><li>Maintain a calm demeanour with the ability to remain unfustered and maintain a cool head in different situations.</li><li>Excellent negotiation and interpersonal skills.</li><li>Excellent knowledge of maintenance and operations management.</li><li>Knowledge of Health and Safety standards is advantageous.</li><li>Understanding of statutory legislation as it relates to the built environment.</li><li>Ability to find pragmatic solutions and adapt to changing situations.</li><li>Good communication skills. Arabic is advantageous.</li></ul>

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

Role Description: <ul><li>An exciting opportunity has arisen for a Tax Writer specialising in Inheritance Tax to join Tolley, a leading provider of tax research. </li><li>In this role, you will contribute to the development of practical guidance, in-depth content, and AI-driven tools supporting inheritance tax, trusts, and estates. </li><li>You will collaborate with a knowledgeable and supportive team, helping shape the future direction of tax content and solutions. </li></ul> Responsibilities <ul><li>Write and update content for Tolley+ (including both deep research material and practical guidance and AI tools)</li><li>Work with Tolley’s Commissioning team on externally commissioned IHT content</li><li>Assist the Director of Content and the wider business with the strategic direction of Tolley’s Tax offering</li></ul> Requirements <ul><li>CTA/ STEP qualified (or equivalent)</li><li>A good technical knowledge of IHT, Trusts, Estates and Personal Tax, both advisory and compliance</li><li>Strong English writing skills</li><li>Ability to communicate complex tax concepts in an understandable way</li></ul>

Role Description: <ul><li>This is a strategic individual contributor role within the Global Editorial Operations (GEO) team, responsible for driving AI-enabled transformation across legislative and regulatory content. </li><li>The successful candidate will partner closely with Editorial, Product and Technology teams to identify opportunities where AI and Large Language Models (LLMs) can improve content creation, enrichment, summarisation, classification, quality and workflow efficiency at a global scale.&nbsp;</li><li>While experience within legal or legislative publishing would certainly be advantageous, the hiring team is equally interested in professionals who have successfully led AI-enabled workflow optimisation and editorial transformation initiatives in publishing, information services, knowledge management or other content-rich environments.</li></ul> Responsibilities: AI Strategy &amp; Transformation&nbsp; <ul><li>Develop the global strategy for AI-enabled content creation and optimisation.</li><li>Identify opportunities to leverage LLMs, NLP and automation across editorial workflows.</li><li>Lead AI transformation initiatives from concept through implementation.</li></ul> Cross-functional Collaboration&nbsp; <ul><li>Partner with Product, Technology and Editorial teams to deliver scalable AI solutions.</li><li>Drive adoption of AI-enabled tools and new ways of working across global teams.</li><li>Influence stakeholders without direct line management responsibility.</li></ul> Editorial Excellence&nbsp; <ul><li>Define standards for AI-generated and AI-assisted content.</li><li>Ensure quality, consistency and responsible AI practices across editorial operations.</li><li>Develop best practices and training to improve AI capability across the organisation.</li></ul> Requirements: <ul><li>Experience leading AI or Generative AI workflow transformation.</li><li>Strong Editorial, Content Operations or Publishing background.</li><li>Experience implementing LLMs, NLP or AI-driven content solutions.</li><li>Programme or Product Management experience within content-rich environments.</li><li>Excellent stakeholder management and cross-functional leadership skills.</li><li>Legal, regulatory or legislative publishing experience is advantageous but not essential.</li></ul>

Responsibilities: <ul><li>Incident &amp; Major Incident Management: Monitors, coordinates, and responds to infrastructure and application incidents, outages, and performance alerts, facilitating major incident processes, stakeholder communications, service restoration activities, and coordination across technical support teams.</li><li>Documentation, Reporting &amp; Continuous Improvement: Documents incidents, preliminary trigger cause, resolutions, and operational trends</li><li>develops reports and service insights to support decision making, governance reviews, and continuous improvement initiatives.</li><li>Collaboration &amp; Stakeholder Engagement: Partners with vendors, service providers, technical teams, and business stakeholders to coordinate resolution activities, manage operational communications, and improve service reliability and user experience.</li><li>Service Governance &amp; Process Improvement: Supports operational governance activities by analyzing incident trends, identifying improvement opportunities, facilitating major incident reviews, and contributing to the enhancement of ITSM processes, controls, and operational effectiveness.5.&nbsp;</li></ul> Requirements: <ul><li>Minimum of 5 years of relevant work experience</li><li>Typically reflecting 8–10 years of demonstrated experience in increasingly responsible operational and technology roles.</li></ul>

Responsibilities: <ul><li>Lead Media Health Manufacturing activities for DRAM, Interface Die, and stacked HBM products.</li><li>Optimize manufacturing test coverage for current and future HBM architectures and process nodes.</li><li>Develop, validate, characterize, and qualify next-generation HBM products.</li><li>Support design verification and circuit debug using CAD tools and Verilog simulations.</li><li>Improve manufacturing yield, reduce test time, and optimize device reliability.</li><li>Drive root-cause analysis and resolution of manufacturing test flow, qualification, and RMA issues.</li><li>Promote innovation in Design-for-Test (DFT), manufacturing strategy, and test optimization.</li><li>Mentor engineers and develop technical and project management capabilities within the team.</li><li>Lead technical decision-making, risk analysis, and project prioritization.</li><li>Collaborate with Fab, HBM Technology Development, Design, System Development, Test Solution Engineering, and Quality/Reliability teams.</li></ul> Requirements: <ul><li>Bachelors or Masters Degree in Electrical &amp; Electronics Engineering.</li><li>8+ years of semiconductor industry experience with Product Engineering experience preferred.</li><li>Strong leadership, circuit analysis, and root-cause problem-solving skills.</li><li>Knowledge of statistics, scripting, and data analysis tools.</li><li>Ability to adapt to technical leadership and people leadership responsibilities.</li><li>Proven collaboration across cross-functional engineering organizations.</li><li>Strong accountability, communication, and presentation skills.</li><li>Passion for mentoring and developing engineering talent.</li><li>Willingness to work onsite in Singapore and travel internationally (US, Taiwan, Japan).</li></ul>

Responsibilities: <ul><li>Develop and seek approval on the manpower norms for the store with the ABM</li><li>Develop and implement reporting &amp; review mechanisms to track operational performance and ensure course correction</li><li>Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met</li><li>Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed</li><li>Conduct training need analysis in the store and nominate staff to undergo re-training when required</li></ul> Requirements: <ul><li>8–10 years of luxury retail experience, including 4–5 years in a Store Manager or equivalent leadership role, with a proven track record of achieving sales and business targets.</li><li>Strong experience in driving store operations, including sales planning, inventory management, visual merchandising, compliance, financial controls, and overall store profitability.</li><li>Proven leadership and people management skills, with experience in hiring, coaching, training, performance management, succession planning, and leading high-performing retail teams.</li><li>Excellent customer relationship and stakeholder management skills, with the ability to handle VIP customers, resolve escalations, execute customer engagement initiatives, and collaborate effectively with cross-functional teams.&nbsp;</li><li>A Bachelors degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.</li></ul>

Responsibilities: <ul><li>Lead a team of UK-based editors to create, maintain, and deliver exceptional analytical content for Legal and Tax Markets portfolios, as well as for Halsbury’s Laws of England and the Stair Memorial Encyclopaedia of the Laws of Scotland.</li><li>Lead adoption of AI as a core component of editorial workflows, guiding the team to leverage LLMs and AI-enabled tools to drive efficiency, scale, and content innovation; document and iterate prompts, and apply strong editorial judgment to validate, refine, and continuously improve outputs for publication and stakeholder use.</li><li>Set and elevate expectations for team performance and operational success; own, drive and articulate performance KPIs, manage metrics dashboards and production schedules; set and track productivity goals; and take decisive action to ensure content meets quality, timeliness, and completeness targets.</li><li>Support the development of an integrated global team, influencing stakeholders across regions to maximise operational value through shared best practices, tools, and the continuous improvement of digital and print workflows.</li><li>Develop a cross-trained team across UK analytical editorial operations functions, enabling flexibility to respond to changing priorities and workload demands within and across business units.</li><li>Conduct regular coaching sessions, mid-year reviews, and annual evaluations, building a high-performing, accountable team and fostering a culture of continuous improvement, collaboration, and innovation.</li><li>Collaborate closely with commercial (in-market) stakeholders and Global Operations and Global Tech teams, ensuring editorial operations are aligned to global priorities, customer needs, and product performance.&nbsp;</li></ul> Requirements: <ul><li>Bachelors degree in law preferred.</li><li>Candidate must reside in the United Kingdom.</li><li>6+ years of people management experience required.</li><li>Hands-on experience deploying AI in workflows (content/knowledge domain preferred), translating use cases into scalable operating models with a focus on measuring impact on quality, throughput, and risk.</li><li>Proficient in Microsoft Suite, including Excel and PowerPoint; experience using project management software such as Monday.com or Asana; XML a plus.</li><li>Publishing or content experience preferred.</li><li>Change management experience preferred.</li></ul> Skills: <ul><li>Strong interpersonal, communication, and presentation skills; ability to synthesise relevant information for Global Editorial Operations and commercial leaders and your team.</li><li>Collaborative management style with ability to lead cross-functional, team-based, deadline-intensive strategic initiatives and delivery.</li><li>Business/commercial acumen; data analysis.</li><li>Excellent organization/project planning and time management.</li><li>Strong process-orientation (developing consistent processes, documenting best practices, etc.).</li><li>Experience leading teams through organizational transformation, operating effectively in environments where priorities, processes, and ways of working continue to evolve.</li></ul>

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38 head of itsm Jobs found

Field Marketing Manager

Senior Executive - Facilities Management

Senior Manager - Customer Experience

Software Engineer - ERP

Inheritance Tax Writer

Global AI Legislation Content Optimisation Lead

Consultant, I&O Operations, MIM

Principal Engineer/MTS – Member of Technical Staff, HIG-HBM Product System Engineering (Media Health

Boutique Head

Analytical Editorial Operations Manager

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Skills

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Jobtitle

38 head of itsm Jobs found

Field Marketing Manager

Senior Executive - Facilities Management

Senior Manager - Customer Experience

Software Engineer - ERP

Inheritance Tax Writer

Global AI Legislation Content Optimisation Lead

Consultant, I&O Operations, MIM

Principal Engineer/MTS – Member of Technical Staff, HIG-HBM Product System Engineering (Media Health

Boutique Head

Analytical Editorial Operations Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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JOBS BY INDUSTRY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.