Customer Service

Tax manager ( GCC)

ASC - Lead Management and Prof Trainer

ASC - Instructional Designer

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Events Manager Webinars & Webcasts

Listing Director

Business Development Manager

Senior Product Manager, Developer

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

Responsibilities: <ul><li>As a Tax Manager in our team, you will work as a business partner and provide support in areas such as:</li><li>Manage and support preparation of annual corporate income tax return, VAT, economic substance reporting etc.</li><li>Oversee preparation of transfer pricing documentation in collaboration with external advisor and Tax Director</li><li>Ensure robust tax compliance processes are in place across the countries in the region</li><li>Ensures effective and timely reporting to internal stakeholders</li><li>Support with the periodic and annual direct and indirect tax reporting to the authorities</li><li>Support with the periodic and annual reporting to the Group Tax department.</li><li>Closely monitor changes to tax legislation across the region and advise on the impact of the new legislation on the Business</li><li>Support with identifying opportunities to optimize tax positions and to mitigate tax risks</li><li>Support with the management and response to Tax audits initiated by the tax authorities</li><li>Support with the implementation of relevant tax updates</li><li>Interacts effectively and works closely with the Tax community as well as other functions (accountants, controllers, legal, IT etc.)</li><li>Provide training as needed to relevant stakeholders within Finance, Accounting, Internal Control and other departments.</li></ul> Requirements: <ul><li>A Masters degree in Tax Law, international Business Law, CPA, CTA or ACCA is preferred.</li><li>7+ years of relevant working experience within Big 4 or international Business environment (FMCG experience is preferred).</li><li>Extensive knowledge of GCC and international tax legislations is required</li><li>Exposure to Direct Tax, Indirect Tax, Transfer pricing is required</li><li>Knowledge of import, export procedures and Free zones schemes</li><li>Proactive attitude toward problem-solving</li><li>Excellent analytical and communication skills both verbal and written</li><li>Fluent communication in English. Arabic is highly preferred, enabling you to seamlessly interact with stakeholders across the GCC.</li></ul>

Responsibilities: Duties may include, but are not limited to, the following: <ul><li>Present structured content in a way that inspires participants toward greatness.</li><li>Conduct leadership, management, and supervisory courses and learning content (in person and virtually).</li><li>Successfully complete and maintain certifications.</li><li>Continually gain up-to-date knowledge on leadership, management, and supervisory soft skills.</li><li>Collaborate with other learning professionals in the development of new course material.</li><li>Review curriculum and make recommendations on utilizing state-of-the-art training aids and techniques, including digital and interactive training systems</li><li>Assist in other divisional activities either directly or indirectly related to divisional training.</li><li>Under the direction of the supervisor, conduct classroom training and assist in field training activities.</li><li>Be an effective team member who consistently practices proven characteristics of effective teaming.</li></ul> Requirements: <ul><li>As a successful candidate you should have a Bachelor Degree in Human resource discipline. Master degree is preferred</li><li>Have 6 to 10 years of experience in the delivery of training programs focused on leadership, management, and professional development.</li><li>Have experience in preparing a classroom learning environment and conducting training for 5 to 100 participants.</li><li>Have proven experience as a workshop facilitator delivering leadership, management, and supervisory knowledge and skills.</li><li>Have experience facilitating both in-person and virtual workshops.</li><li>Have experience using emerging learning technologies to enhance the learning environment.</li><li>Able to prepare a training classroom environment as well as conduct and evaluate courses.</li><li>Have strong ability to develop and maintain relationships at different levels within the organization and expert ability to effectively manage a classroom environment during training.</li><li>Have strong written and verbal communication skills.</li></ul>

Responsibilities: Duties may include, but are not limited to, the following: <ul><li>Analyze, design, develop, implement, and evaluate performance solutions.</li><li>Identify opportunities to implement improvements to increase effectiveness of curriculum.</li><li>Partner with potential customers including employees, SMEs, management, and leaders from multiple business lines to implement effective learning solutions.</li><li>Develop and implement standards and procedures to ensure the relevance of</li><li>learning content.</li><li>Work with team members to manage content on LMS and assist with implementation of</li><li>a LCMS.</li><li>Utilize learning technologies where appropriate to provide effective content delivery.</li><li>Leverage relevant systems for e-learning, virtual learning, collaboration, mobile learning, learning management, content management, knowledge management, talent management, and performance monitoring.</li></ul> Requirements: As a successful candidate you should have a Bachelor’s degree in Instructional Design, Human Resource Development, Adult Education, Organizational Development, or similar field. <ul><li>Ten (10) years of experience related to the analysis, design, development, implementation, facilitation, and evaluation of learning, development, and performance solutions.</li><li>High level of familiarity using learning technologies, including learning management systems, virtual communication platforms (e.g., Zoom), and e-learning development</li><li>(e.g. Storyline, Rise and Captivate).</li><li>3 years of facilitation experience</li><li>ESL Certification preferred</li><li>Experience with AR/VR implementation preferred</li><li>Certified Professional in Talent Development (CPTD) or similar professional certification preferred.</li></ul>

Role Description: <ul><li>To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and company.&nbsp;</li><li>To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service. </li><li>To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers.&nbsp;</li></ul>&nbsp;Responsibilities: <ul><li>Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities</li><li>Help build Inclusive &amp; high performing teams by leveraging employee’s feedback</li><li>Drive Continuous Improvement mindset and encourage standardization of “Way of Working”</li><li>Staying in good relationship with all stakeholders and customers</li><li>Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved</li><li>Carry out Disciplinary procedures as per company policies</li><li>Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice</li><li>Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales&nbsp;</li><li>Report on key Customer Service metrics &amp; KPI’s for the region</li><li>Coaching, mentoring and training of existing and new members across functions&nbsp;</li><li>Maintain and build customer intimacy</li><li>Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood.&nbsp;</li><li>Comply and ensure awareness of TESOG policies and procedures&nbsp;</li><li>Liaise with Finance to ensure corporate and accounting compliance&nbsp;</li><li>Develop a back-up that will cover key reporting elements during own absence</li><li>Any other duties in line with the post</li></ul>&nbsp;Requirements: <ul><li>Proven expertise &amp; experience as Customer Care Professional</li><li>At least 3+ years of experience for people manager within/Outside Organization</li><li>Strong execution skills with effective time management. Must be able to prioritize tasks</li><li>Strong ability to communicate across all mediums- telephone, face to face and email</li><li>Good degree of IT Literacy – Power Point, Excel, SAP and SFDC</li><li>Perfect English and German</li><li>Good interpersonal, organizational and communication skills, both written and oral</li><li>Pro-active and responsive to customer (internal and external) requirements</li><li>High level of numeracy/attention to detail</li><li>Must be able to manage employees effectively in Hybrid model</li><li>Ability to work in a team environment and on own initiative</li><li>Have a professional and flexible approach</li><li>Ability to work under pressure and meet short deadlines</li></ul>

ABOUT: We are building a world class Global Trade Services (GTS) organization and the GTS - Automotive Business Unit senior analyst (based in Hungary) plays a critical role in supporting trade operations and compliance within the Business Unit (BU). The GTS AUT BU senior analyst serves as a trusted advisor and key team member within TE’s Operational Compliance team for the BU. The purpose of this role is to facilitate TE’s compliance, at the BU level, with import and export regulations globally to enhance global trade compliance, reduce risk, increase responsiveness to issues and opportunities, and support effective operational aspects of international trade. This role reports into the Senior Manager GTS Automotive EMEAI and is a key member of the Global Trade Services (GTS) team. As part of the GTS team, the GTS AUT BU senior analyst will join a group of professionals who are passionate about ensuring the future growth of the business by providing business solutions for compliance with global trade laws and regulations. The successful candidate will be able to collaborate and thrive in a global environment while maintaining integrity, taking accountability, and working together.&nbsp;&nbsp; Responsibilities: <ul><li>Execute trade operations and provide compliance oversight for the assigned BU in EMEA to ensure TE’s compliance with import/export laws and regulations</li><li>Maintain trade operations and compliance activities in accordance with TE policies, procedures, and controls, in collaboration with key stakeholders throughout the BU</li><li>Act as a point of contact for BU stakeholders in EMEA on trade-related matters.</li><li>Actively contribute to duty savings and other projects</li><li>Embed and train GTS SOPs and other processes locally</li><li>Work with BU stakeholders and counsel in EMEA to understand business changes and develop trade-related solutions/strategies and controls to ensure compliance</li><li>Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operations</li><li>Partner with Trade Compliance Professionals and Stakeholders across the Enterprise</li><li>Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders</li><li>Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans</li><li>Partner with GTS Governance to develop and administer effective trade compliance training as required throughout the region and organization</li><li>Ensure appropriate utilization of the GTS Operations Service Centre for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility</li><li>Work with the Operational Service Centres to identify, evaluate and administer opportunities to facilitate trade in a cost-effective and compliant manner (e.g., make use of applicable Free Trade Agreements, processing regimes etc.)</li><li>Establish and maintain relationships with internal functions, including corporate functions, to encourage awareness of global trade compliance issues, pro-actively identify trade risk and threats, and develop appropriate trade compliance controls</li><li>Talent Development &amp; Leadership</li><li>Create a culture of engagement and performance in alignment with TE’s core values</li><li>Lead by example and act with empathy</li></ul> Requirements: <ul><li>Bachelors degree required (international business, supply chain, law, or related field)</li><li>6+ years’ experience in global trade compliance</li><li>Preferred: 3+ years’ experience in supporting trade functions within an industrial, communications, transportation, or similar business</li><li>Functional knowledge of import and export regulations and familiarity with customs practices in Hungary and preferably other countries in the EMEA region</li><li>Functional knowledge of customs classification, including direct experience classifying products under the Harmonized Tariff System</li><li>Preferred: Functional knowledge of export classification</li><li>Preferred: Familiarity with customs valuation (e.g., assists, transfer price adjustments)</li><li>Preferred: Experience in post-entry/post-shipment audits and process audits in general</li><li>Preferred: Experience actively participating in cross-functional group projects</li><li>Experience interfacing directly and effectively with government agency authorities</li><li>Advanced Excel and/or PowerBI skills are a plus</li><li>Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance</li><li>Highly developed decision-making skills in a fast-paced environment</li><li>Excellent organizational habits and priority management</li><li>Ability to foster teamwork and internal and external relationships</li><li>Customer focused with a commitment to quality</li><li>Preferred: Customs Broker License or other Customs / Trade certification&nbsp;</li><li>Travel may be necessary in fulfilment of responsibilities&nbsp;&nbsp;</li></ul>

Role Summary: <ul><li>As a successful Event Manager Webinars &amp; Webcasts, you will play an essential role in the customer experience as you will have a direct impact on the success of our customers webinars and it effective on respective audiences.</li></ul> Responsibilities: <ul><li>Be the contact person for our clients and production team with regards to webinars &amp; webcasts.</li><li>Be or quickly become a specialist in the field of communication within Webcasting.</li><li>Be a trusted advisor to our customers within various fields.</li><li>You know how to best reach the audience and provide key tips and tricks to our clients.</li><li>Provide assistance and comfort, you understand that being in front of the camera can be intimidating and know exactly how to put clients at ease</li><li>Inspire and guide the customers on a C-level through the entire process.</li><li>Manage/coordinate the internal and external suppliers on the day of the event to make it a success.</li><li>Encodes projects when necessary.</li><li>Identify new market developments and translate those internally</li></ul> Requirements: <ul><li>Experience in project management in a corporate environment</li><li>Adaptable and able to maintain a good project overview</li><li>Strive to achieve the best result together with the client, strong customer support skills</li><li>Be client-oriented and work as a strong team with your colleagues</li><li>Good command of English and the language of the country where you are based in</li><li>Excellent communicative and organizational skills</li><li>Flexible, proactive, result and service-focused</li><li>Broad knowledge of Information Communication Technologies</li></ul>

Responsibilities. <ul><li>Proactive client and account management of a selection of current issuers and create cross sell opportunities for Corporate Services and Bond listings;</li><li>Managing all business development and generation of new business opportunities, including IPO’s, (ESG) bond offerings and related instruments, supported by the Head of Listing Benelux and CEO our partner Amsterdam;</li><li>Project management and execution of the IPO Days, IPO-ready programs in Amsterdam and Germany/CEE and the development of local initiatives that relate to our Tech Leaders segment;</li><li>Co-development and execution a business strategy for the cross-border/international listings;</li><li>Building and development a relevant network with all key business partners of our Listing department in Amsterdam;</li><li>Representing our partner locally and stand visible in the relevant networks. Further improve visibility and the profile of our partner in the Netherlands.</li><li>Additionally, the Listing Director will work in close collaboration with our global Primary Markets team, as well as with the relevant departments with our partner and representatives of other departments including our partners Securities.</li><li>Plenty local and international travel is expected and active participation in the sales and networking events within our partner.</li></ul> Requirements: <ul><li>At least 7 years relevant client-facing and commercial experience required.</li><li>Understanding &amp; experience of and interest in the dynamics and mechanics of the European capital market is essential.</li><li>Knowledge &amp; expertise in capital markets, products/services across listing value chain, as well as trends in post-trade.</li><li>Successful track record of performance in equity/debt sales, investor relations and/or ECM advisory.</li><li>Proven track record of commercial relationship management on senior management or C-level.</li><li>Strong project management capabilities and skills.</li><li>Good communication &amp; presenting skills (clear &amp; confident to maximize impact).</li><li>Strong team orientation with a transparent and collaborative approach to build links and relationships across the organization to enable the best commercial outcome for our partner.</li><li>Proactive &amp; results orientated: impresses with speed of delivery and quality of response &amp; inspires others with their enthusiasm.</li><li>University degree or bachelor degree combined with relevant working experience.&nbsp;</li><li>Fluency in English and Dutch required.</li></ul>

Responsibilities:&nbsp; <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total company business growth in Foodservice Channel.&nbsp;</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the company&nbsp;</li><li>Distributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities.&nbsp;</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the company business.&nbsp;</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.&nbsp;</li><li>Select Customer Development – new business development of potential select key customers (FS/e-comm) that the KH distributor partner may engage for new sources of revenue.&nbsp;</li><li>Key Account Development – conduct Joint Value Plan with key customers in FOODSERVICE, and eCommerce.&nbsp;</li><li>Ensure the JVP is fully aligned with the distributor for monthly execution.&nbsp;</li><li>Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category &amp; customer plans.&nbsp;</li><li>Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable.&nbsp;</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.&nbsp;</li><li>Team management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Education Background: Business Administration Degree&nbsp;</li><li>Education Level: Bachelor’s Degree minimum&nbsp;</li><li>Working Experience: 5 years of experience in sales or marketing at FMCG company&nbsp;</li><li>Technical Skills&nbsp;</li><li>Proficient in analyzing sales data&nbsp;</li><li>Proficient in Selling &amp; Negotiating&nbsp;</li><li>Developing/Performing in Trade Marketing and Consumer insights&nbsp;</li><li>Developing/Performing in Lift &amp; Launch, Innovation and Product Development&nbsp;</li></ul> Other Specific Requirements: <ul><li>Strong strategic and execution of sales especially in FOODSERVICE.&nbsp;</li><li>Proficient in Sales &amp; Business Development.&nbsp;</li><li>Proficient in Negotiating sales objectives with Distributors and/or Customers.&nbsp;</li><li>Proficient in Root-cause analysis, Critical Thinking &amp; Problem Solving.&nbsp;</li><li>Amicable to work in a matrix organization.&nbsp;</li></ul> Personality/ Attitude:&nbsp; <ul><li>Resilient, curious, strong executor&nbsp;</li><li>Strong ability to quickly troubleshoot shortfalls and operate independently (Strong Self Starter)&nbsp;</li><li>Customer-centric mindset</li></ul>

Responsibilities:&nbsp; <ul><li>Develop the vision, strategy, and roadmap for future investments in developer products</li><li>Interact with developers and translate their needs into product requirements</li><li>Define key product indicators and success metrics for developer products&nbsp;</li><li>Partner closely with the User Experience team to build robust experiences and bring strong UX acumen.</li><li>Partner closely with the User Research team to help define and test hypotheses to uncover the developer journey and pain points</li><li>Manage stakeholders through communication strategies&nbsp;</li><li>Partner with cross-functional teams such as Product Marketing, Platform Engineering, User Experience, and User Research teams to define and ship developer products</li><li>Partner with the engineering team to ship functionality that delights users, has the right balance of impact vs engineering cost and makes a measurable impact on the business</li><li>Validate experiences and product prototypes with early adopters&nbsp;</li><li>Work closely with developer relations &amp; product marketing to launch new features and drive product awareness and adoption</li></ul> Requirements: <ul><li>Deep empathy for developers and care about challenges a developer may face during their journey to build the right product strategy.</li><li>Experience delivering low-code solutions with self-service capabilities for developers</li><li>Knowledgeable of the tools and processes development teams use to develop, build, and, test integrations</li><li>Map a developer’s journey, translate challenges into a roadmap, and execute with precision and transparency</li><li>Understand how SDKs, and APIs are used to integrate products in sandbox and production environments&nbsp;</li><li>Cultivate a strong understanding of developer needs by being part of the developer community&nbsp;</li><li>Ship functionality after you’ve personally test driven it and you can edit technical documentation required for product releases</li><li>You enjoy using social media to interact directly with developers for feedback</li><li>You care about feedback from internal and external stakeholders</li><li>You engage with a cross-section of developers and/or internal developer facing teams to build a business case to continuously evolve the build/upgrade integration experience.&nbsp;</li><li>Provide the right level of support and direction to keep the engineering team working efficiently and aligned with the overall product strategy.&nbsp;</li><li>Engage with teams (Sales, Marketing, Professional Services) across to help Pilot and Launch enhancements/improvements to improve adoption.&nbsp;</li></ul> Preferred Qualifications: <ul><li>Bachelor’s in Computer Science or related technical field</li><li>6+ years of Product Management experience</li><li>Fluency in English</li><li>Links to your blog or your profile in online communities like GitHub, Stack Overflow etc are a plus&nbsp;</li></ul>

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419 head of knowledge management Jobs found

Customer Service

Tax manager ( GCC)

ASC - Lead Management and Prof Trainer

ASC - Instructional Designer

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Events Manager Webinars & Webcasts

Listing Director

Business Development Manager

Senior Product Manager, Developer

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419 head of knowledge management Jobs found

Customer Service

Tax manager ( GCC)

ASC - Lead Management and Prof Trainer

ASC - Instructional Designer

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Events Manager Webinars & Webcasts

Listing Director

Business Development Manager

Senior Product Manager, Developer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.