SAP Lead

VP Security Engineer (AS400)

Senior Production Support Engineer – IDM Engineering (VP2)

Staff / Senior Engineer Electrical Facility Engineer)

Engineer, Staff/Manager (Wet Etch / Electroplating)

Service Manager

Business Analyst SAP PP

Head, Wholesale Operations Readiness Centre, WORC

Executive Assistant and Administrative Lead

Customer Service Specialist

Responsibilities: <ul><li>Lead and manage the SAP support team responsible for supporting global manufacturing operations.</li><li>Act as the key interface between business stakeholders, SAP functional teams, and external partners.</li><li>Drive post-go-live stabilization, continuous improvement, and process optimization initiatives across the SAP landscape.</li><li>Provide cross-functional oversight across SAP FICO, MM, PP, SD, and Security modules.</li><li>Ensure effective issue resolution and support delivery for business-critical processes.</li><li>Partner with regional and global stakeholders to understand business requirements and translate them into SAP solutions.</li><li>Support enhancement initiatives and contribute to process standardization across multiple sites.</li><li>Guide and mentor SAP Business Analysts while fostering collaboration and knowledge sharing within the team.</li><li>Monitor support performance and ensure service levels are maintained.</li><li>Contribute to the long-term SAP roadmap and help shape the SAP operating model.</li></ul> Requirements: <ul><li>Bachelors degree in Information Technology, Computer Science, Business Administration, or a related discipline.</li><li>Strong functional expertise in SAP, with preference for candidates possessing a FICO background.</li><li>Broad understanding of end-to-end business processes and cross-functional integration across MM, PP, SD, and Security.</li><li>Experience supporting SAP S/4HANA environments.</li><li>Hands-on experience in SAP implementation, rollout, or post-go-live support projects.</li><li>Strong understanding of manufacturing business processes and experience supporting manufacturing environments.</li><li>Ability to perform functional analysis, configuration, testing, and issue resolution.</li><li>Proven experience leading, mentoring, or managing SAP teams.</li><li>Strong stakeholder management and business partnering capabilities.</li><li>Experience working in regional or global environments with multiple business units or sites.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to operate effectively in a fast-paced and collaborative environment.</li><li>Preferred Qualifications</li><li>Experience in SAP S/4HANA Public Cloud environments.</li><li>Exposure to manufacturing system integrations and third-party applications.</li><li>Experience in establishing or supporting SAP Centres of Excellence or shared service environments.</li><li>SAP certification(s) would be advantageous.</li><li>Experience supporting global template environments and process standardization initiatives.</li></ul>

Responsibilities: <ul><li>Design, develop, deploy, maintain, and enhance infrastructure security capabilities for AS400 and Mainframe platforms.</li><li>Support day-to-day operations of the bank’s security suite of products with a focus on AS400 and Mainframe.</li><li>Manage and execute security related change requests related to AS400 and Mainframe systems.</li><li>Develop and maintain documentation including Security Standards, Access Control Baselines, and operational processes.</li><li>Identify and implement automation opportunities for AS400 System &amp; Security Administration.</li><li>Collaborate with Business and Systems Services teams to align infrastructure and application requirements with GIS-managed security solutions.</li><li>Provide production support and monitoring to ensure control efficacy and solution reliability.</li><li>Conduct product research, define requirements, and perform technical Proof of Concept for new security initiatives.</li><li>Contribute to the development and maintenance of AS400 security policies, standards, and procedures to ensure regulatory compliance and alignment with industry best practices.</li><li>Respond to audit and regulatory requests with timely and accurate information.</li></ul> Requirements: <ul><li>Diploma/Degree in Engineering/Computer Science/IT/Cyber Security from a recognized education institution</li><li>Professional security related qualifications (e.g., CISSP, CISA, CISM, etc.) will be favorable although not mandatory</li><li>At least 5 years of relevant experience in performing AS400 Security Administration and/or management of AS400 Application systems, with strong analytical and problem solving skills</li><li>Experience in managing projects (preferably AS400 related projects)</li><li>Hands on experience with AS400-related programming languages</li><li>Proven experience leading relevant security programs in large organizations</li><li>Strong understanding of regulatory requirements such as MAS TRM, PCI DSS, etc.</li></ul>

Responsibilities: <ul><li>Engage in day-to-day support activities including incident and problem management</li><li>Perform production deployments, patch activities on the supported applications and servers.</li><li>Work with product support/development team for permanent resolution/change review – all types including enhancements, bug fixes, etc.</li><li>Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.</li><li>Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.</li><li>Develop support operational documents to summarize common support issues.</li><li>Develop reports and drive audit RFI’s and requirements.</li><li>Develop Linux scripts based on the requirements.</li><li>Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.</li><li>Expected to drive improvements through influence and strong relationships with managers in other teams.</li><li>Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.</li></ul> Requirements: <ul><li>Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution</li><li>Professional qualification in information security, such as CISSP / CISM / CEH, or data Security product certifications will be advantageous.</li><li>9 to 12 years relevant experience</li><li>Strong working knowledge on Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix &amp; Windows Enterprise Server OS, with mixed skills around administration, performance tuning and troubleshooting</li><li>Working knowledge of Python, java, Java Scripts,</li><li>Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc</li><li>Working Knowledge on Directory - LDAP and AD Databases</li><li>Strong knowledge of Oracle SQL and proficient in writing complex SQL queries with hands on experience with reporting tools along with excellent computational ability.</li><li>Strong understanding of cybersecurity principles and frameworks including ISO 27001 &amp; NIST Cybersecurity Framework;</li></ul>

Responsibilities: Operate &amp; Maintenance: <ul><li>Leads safe, compliant operation and maintenance of electrical infrastructure, establishes and controls MOS/SOP with strong change management, maintains accurate technical documentation, partners with Engineering, Operations, and EHS on regulatory compliance, drives risk and safety programs (FMEA, LOTO, arc flash, permits), and ensures full standards compliance and audit readiness.</li></ul> Reliability &amp; Risk Management: <ul><li>Drives root cause analysis for electrical disturbances, leads predictive and preventive maintenance programs, and strengthens system reliability to minimize unplanned downtime.</li></ul> Capacity Planning &amp; Tool Install: <ul><li>Plans and manages electrical load models across fab and facilities operations, ensures proper feeder loading, redundancy, and diversity, and reviews/approves designs while overseeing safe energization and commissioning.</li></ul> Projects &amp; Commissioning: <ul><li>Define acceptance criteria, test protocols, and witness critical tests.</li><li>Manage vendor performance and ensure documentation close out (O&amp;Ms, as builts).</li></ul> Power Quality &amp; Energy Performance: <ul><li>Monitor PQ and deploy mitigations (filters, SEMI F47 ride through, UPS tuning).</li><li>Drive energy efficiency projects (e.g., transformer loading optimization, UPS efficiency, busway losses, smart metering analytics).</li></ul> Requirements: <ul><li>At least a Bachelor’s degree in Electrical Engineering or equivalent.</li><li>Minimum 6 years of related work experience in Electrical Engineering within wafer fab/semiconductor</li><li>Experience in high volume manufacturing of electronics components in an MNC or semi-conductor industry.</li><li>Direct working experience in wafer fab facilities will be added advantage.</li><li>Possess strong technical competencies in his field of study.</li><li>Able to work under pressure and with strong commitment at work.</li><li>Experience with software applications such as MS Power Point, Excel and Word.</li></ul>

Responsibilities: <ul><li>Lead and manage a wafer fab manufacturing engineering module specializing in Wet Etch and Electroplating processes</li><li>Manage and develop a team of engineers and technicians in a high volume manufacturing environment</li><li>Drive excellence in output, quality, cost, equipment uptime, and safety</li><li>Ensure robust process control, stability, and integration across wet etch and plating operations</li><li>Lead root cause investigations for process, quality, and equipment issues and drive permanent corrective actions</li><li>Drive yield improvement, scrap reduction, and defect reduction through data driven analysis</li><li>Ensure high equipment availability and reliability, particularly for wet benches and plating tools</li><li>Apply and sustain SPC and statistical analysis tools to monitor and improve process performance</li><li>Actively contribute to continuous improvement programs to resolve chronic manufacturing or quality issues</li><li>Work closely with cross functional teams including Process Integration, Equipment, Quality, and Manufacturing</li><li>Provide technical and operational leadership during crisis situations impacting fab operations</li><li>Ensure strict compliance with EHS requirements, quality systems, cleanroom discipline, and wafer fab protocols</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering, Chemistry, Materials Science, Physics, or related discipline</li><li>Minimum 10 years of relevant experience in semiconductor wafer fabrication</li><li>Strong hands on technical expertise in Wet Etch, Electroplating, and related wet processes</li><li>Prior experience in high volume semiconductor manufacturing within an MNC environment</li><li>Strong understanding of:</li><li>Process integration</li><li>Statistical Process Control (SPC)</li><li>Yield improvement and scrap reduction methodologies</li><li>Equipment maintenance strategies for wet benches and plating tools</li><li>Proven people management experience, including coaching, talent development, succession planning, and manpower deployment</li><li>Demonstrated ability to lead root cause analysis and corrective action implementation</li><li>Strong sense of ownership with the ability to work effectively under pressure</li><li>Hands on leadership style with strong problem solving and decision making capabilities</li><li>Excellent communication and cross functional collaboration skills</li><li>Familiarity with statistical analysis tools, Excel, PowerPoint, and Word</li><li>Strong commitment to Environmental Health &amp; Safety (EHS), quality systems, and fab compliance</li></ul>

Responsibilities: Technical: <ul><li>Collaborate with the MAgNA Tech support team to promptly resolve dealer service &amp; parts issues and improve customer satisfaction.</li><li>Provide regional and on-site system training to aid in troubleshooting and repairing equipment.</li><li>Work with the Dealer Service team to advance the Service Management Development and Certification Program.</li></ul> Dealer Development: <ul><li>Participate in the new dealer selection and onboarding processes.</li><li>Conduct capability assessments for dealers and develop action plans to enhance their performance.</li><li>Ensure dealer participation in required technical training and certification programs for products.</li><li>Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).</li><li>Assist dealerships in improving absorption rates through increased sales.</li></ul> Parts &amp; Service: <ul><li>Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.</li><li>Basic understanding of Service&amp; parts Operations management and KPIs</li><li>Promote the usage of our client OEM service parts within assigned dealerships.</li><li>Increase dealership participation in parts programs and promotions.</li><li>Provide technical assistance related to parts to dealerships.</li></ul> Quality, Warranty &amp; Campaigns: <ul><li>Ensure dealers personnel are trained in warranty processes and procedures.</li><li>Monitor campaign completion and advocate for 100% closure on all safety-related issues.</li><li>Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.</li><li>Conduct regular warranty audits to ensure compliance with warranty policy.</li><li>Report field issues and repeated failures to the quality team.</li></ul> Requirements:&nbsp; Education: <ul><li>Bachelor’s Degree and experience in agriculture, or construction industry.</li></ul> Required Qualifications: <ul><li>Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.</li><li>Knowledge of dealership operations and working with dealers</li><li>Good understanding of service and parts operations management</li><li>Strong Technical knowledge in Agricultural equipment’s</li><li>Excellent verbal and written communication skills for effective interaction with dealers and customers.</li><li>Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.</li><li>Intermediate to advanced knowledge of Microsoft Office Applications.</li><li>Ability to Tavel 75% of the time.</li><li>Valid driver’s license with a clean driving record.</li></ul>

Responsibilities: <ul><li>Lead functional analysis workshops to gather and translate PP business requirements into SAP S/4HANA solutions.</li><li>Configure and support SAP PP module functionalities based on business needs.</li><li>Integrate SAP PP with modules including FICO, QM, AM, MM/EWM, and SD to support seamless production workflows.</li><li>Support SAP-MES integration and manufacturing process optimization.</li><li>Troubleshoot SAP issues, perform root cause analysis, and resolve functional, configuration, and technical problems.</li><li>Maintain, enhance, and optimize SAP S/4HANA solutions in production environments.</li><li>Collaborate with third-party vendors for L2 and L3 support activities.</li><li>Conduct user training sessions and prepare functional and technical documentation.</li><li>Identify opportunities for automation, reporting enhancements, and process improvements.</li><li>Ensure system stability, performance optimization, and support patch upgrades and releases.</li><li>Participate in testing activities including SIT, UAT, and regression testing.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.</li><li>Master’s degree is an advantage.</li><li>Minimum 7 years of SAP PP experience, including at least one full lifecycle SAP implementation.</li><li>Strong hands-on experience with SAP S/4HANA environments.</li><li>Proven expertise in SAP PP configuration, testing, and business process mapping.</li><li>Strong understanding of MES integration and manufacturing operations.</li><li>Experience integrating SAP PP with FICO, QM, AM, MM/EWM, and SD modules.</li><li>Ability to support at least one additional SAP module is highly advantageous.</li><li>Knowledge of SAP BTP extensions, In-App Extensibility, SAP CPI, APIs, CDS Views, and WRICEF objects is preferred.</li><li>SAP S/4HANA Certification, preferably in SAP PP, is highly desirable.</li><li>Excellent analytical, troubleshooting, and problem-solving skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Self-driven, proactive, and capable of working independently within tight timelines.&nbsp;</li></ul>

Responsibilities: <ul><li>Lead and manage multiple teams to drive project initiatives and execution</li><li>Oversees WORC operations and handle escalation cases</li><li>Work closely with Center of Excellence and Head office in project planning, resource management</li><li>Gather and understand Business Requirements and Functional Specs/User Story documents</li><li>Ensure the team provides operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users</li><li>Provide post-implementation support to operations users</li><li>Prepare, review and submit management reports as required by the Bank’s Software Development Framework</li><li>Prepare and submit weekly/biweekly/monthly reports for assurance check</li><li>Foster a continuous improvement and innovative culture to drive efficiency towards excellence</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 10 to 15 years of experience preferably in financial institutions</li><li>Well-versed in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels operations</li><li>Have a good knowledge and experience in handling testing or test management life cycle</li><li>Proficient computer skills</li><li>Strong analytical skills</li><li>Strong verbal and written communications skills, including effective presentation skills</li><li>Experience in managing multiple teams</li><li>Able to take ownership of issues and take them to closure</li><li>Strong stakeholder management skills across various disciplines and levels</li><li>Mature individual with strong leadership, influencing and problem resolution skills</li><li>Lead human resource planning, development and staff management</li></ul>

Responsibilities: Executive Support: <ul><li>Act as the primary point of contact for internal and external stakeholders on behalf of the MD.</li><li>Manage complex calendars, schedule meetings and appointments.</li><li>Prepare agendas, presentations, and reports for meetings.</li><li>Handle email correspondence and ensure timely responses.</li></ul> Travel Management: <ul><li>Liason with travel partner as SPOC for Travel Desk. Ensure timely wallet top up and accurate record-keeping. Manage Travel partner payment process and vendor management on SAP.</li><li>Arrange and coordinate domestic and international travel accommodations for the executives and others, including flight bookings, hotel accommodations, transportation, and itinerary planning.</li><li>Monitor travel itineraries, provide updates, and address any last-minute changes or emergencies.</li></ul> Confidentiality and Discretion: <ul><li>Handle sensitive and confidential information with intergrity, discretion and professionalism.</li><li>Maintain a high level of confidentiality in all aspects of the role.</li></ul> Compliance: <ul><li>Ensure 100% compliance on:&nbsp;</li><li>Vendor onboarding and documentation</li><li>Office safety protocols</li><li>Third-party office staff compliance</li><li>POSH training completion for all employees</li><li>Maintain accurate compliance records and provide periodic reports.</li></ul> Vendor Management: <ul><li>Oversee compliant and timely onboarding of vendors.</li><li>Supervise procurement quality assurance in SAP.</li><li>Ensure adherence to procurement policy from PO to Pay cycle.</li><li>Maintain accurate records for PO process, approvals, invoices, and agreements.</li></ul> Budgeting: <ul><li>Track monthly admin budget and ensure spend efficiency.&nbsp;</li><li>Provide 100% accurate monthly budget forecasting.&nbsp;</li><li>Monitor expenses and prepare reports for leadership review.</li></ul> Employee Engagement: <ul><li>Lead quarterly and annual R&amp;R programs, including trophy and certificate management.&nbsp;</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Organize annual employee meets and engagement activities.&nbsp;</li><li>Ensure comprehensive onboarding for new joiners.</li></ul> Administrative Support &amp; Office Management: <ul><li>Oversee the general administrative functions of the office, handle administrative tasks including drafting correspondence, filing documents, and maintaining organizational systems.</li><li>Oversee the smooth operation of the corporate office, ensuring office supplies are stocked, equipment is maintained, and facilities are well-organized.&nbsp;</li><li>Ensure office operations run smoothly, maintaining a clean and well-organized workspace.</li><li>Help with ad-hoc tasks and projects as directed by the CXOs and corporate employees.</li><li>Serve as a liaison with building management vendor, external vendors, and service providers to address any office-related needs/issues.&nbsp;</li><li>Supervise office pantry and security staff</li></ul> Communication and Correspondence: <ul><li>Act as the primary point of contact between the CXOs and internal/external stakeholders.</li><li>Handle incoming and outgoing communications, including emails, phone calls, and mail.</li><li>Draft and proofread documents, reports, and presentations.</li><li>Draft and distribute internal and external communications, including announcements and reports for the CXOs</li><li>Coordinate and facilitate effective communication within the office.</li></ul> Requirements: <ul><li>5 years +&nbsp;</li><li>Global MNC experience is preferred.</li><li>Bachelors degree in business administration, management, or a related field (preferred).</li><li>Proven experience as both personal assistant and admin lead.</li><li>Excellent communication skills, both written and verbal, with the ability to interact professionally with individuals at all levels.</li><li>Strong attention to detail and accuracy in all work performed.</li><li>Strong organizational and multitasking abilities.</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Understanding of 3rd Party Compliances.</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent</li><li>2–3+ years in customer service / order management (manufacturing preferred)</li><li>Strong communication and stakeholder management skills</li><li>Experience handling customer complaints and resolution</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proactive mindset with strong ownership and accountability</li><li>SAP knowledge preferred</li><li>Mandarin communication capability is a plus</li></ul>

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205 head of service operations Jobs found

SAP Lead

VP Security Engineer (AS400)

Senior Production Support Engineer – IDM Engineering (VP2)

Staff / Senior Engineer Electrical Facility Engineer)

Engineer, Staff/Manager (Wet Etch / Electroplating)

Service Manager

Business Analyst SAP PP

Head, Wholesale Operations Readiness Centre, WORC

Executive Assistant and Administrative Lead

Customer Service Specialist

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205 head of service operations Jobs found

SAP Lead

VP Security Engineer (AS400)

Senior Production Support Engineer – IDM Engineering (VP2)

Staff / Senior Engineer Electrical Facility Engineer)

Engineer, Staff/Manager (Wet Etch / Electroplating)

Service Manager

Business Analyst SAP PP

Head, Wholesale Operations Readiness Centre, WORC

Executive Assistant and Administrative Lead

Customer Service Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.