Service Delivery Manager

Software Services Sales Leader

Senior Machine Learning Engineer (Production & MLOps Focus)

Data & Business Intelligence Analyst

 IIAD / SAD / LAD Artificial Intelligence Engineer

Operations Manager

Supply Chain Analyst lll

F&B Sales Engineer

Channel Manager

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Role Description: <ul><li>Become passionate about your employer and the brand you represent.</li><li>Everything is converging on the Internet, making networked connections more significant than ever before in our lives.</li><li>We have employees with ground breaking ideas that impact everything.</li><li>We take creative ideas from the drawing board to dynamic solutions that have real world impact.</li><li>Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities</li><li>Come prepared to be encouraged and inspired.</li><li>You will work with Sales account teams, core services specialists, architecture specialists, renewals team, the CX organization and Practice Delivery &amp; internal cross-functional teams</li></ul> Responsibilities: <ul><li>As a Services Specialist Premium for a set of named accounts, You will lead all aspects of the customer account with respect to Premium Services/Sophisticated Services and drive the execution of customer facing activities to conclusion in a quality, timely, and accurate manner.</li><li>Handle service pricing and margins according to agreed upon terms and work with cross functional teams.</li><li>You will plan and prioritize sales activities and customer/prospect contact towards achieving business objectives around Advanced Services</li><li>You will collaborate with cross-functional teams to create and lead account plans using all relevant data.</li><li>Identify customer business issues, challenges, care-abouts</li><li>You will communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.</li></ul> Requirement: <ul><li>﻿Subject matter expert on Technology &amp; cross-Architecture solutions/Services. Understand customers’ technology landscape (Applications/Infra/Architecture) well &amp; are able to play an advisory role to account teams &amp; customers.</li><li>You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.</li><li>You have Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.</li><li>You negotiate: Optimally exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.</li><li>You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment.</li><li>14+ years of sales experience in IT products or services sales</li></ul>

Responsibilities: <ul><li>Design, deploy, and maintain production-ready ML models and pipelines for real-world applications.&nbsp;</li><li>Build and scale ML pipelines using Vertex AI Pipelines, Kubeflow, Airflow, and manage infra-as-code with Terraform/Helm.&nbsp;</li><li>Implement automated retraining, drift detection, and re-deployment of ML models.&nbsp;</li><li>Develop CI/CD workflows (GitHub Actions, GitLab CI, Jenkins) tailored for ML.&nbsp;</li><li>Implement model monitoring, observability, and alerting across accuracy, latency, and cost.&nbsp;</li><li>Integrate and manage feature stores, knowledge graphs, and vector databases for advanced ML/RAG use cases.&nbsp;</li><li>Ensure pipelines are secure, compliant, and cost-optimized.&nbsp;&nbsp;</li><li>Drive adoption of MLOps best practices: develop and maintain workflows to ensure reproducibility, versioning, lineage tracking, governance .&nbsp;</li><li>Mentor junior engineers and contribute to long-term ML platform architecture design and technical roadmap.&nbsp;</li><li>Stay current with the latest ML research and apply new tools pragmatically to production systems.&nbsp;</li><li>Collaborate with product managers, DS, and engineers to translate business problems into reliable ML systems.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or related field (PhD is a plus).&nbsp;</li><li>5+ years of experience in machine learning engineering, MLOps, or large-scale AI/DS systems.&nbsp;</li><li>Strong foundations in data structures, algorithms, and distributed systems.&nbsp;</li><li>Proficient in Python (scikit-learn, PyTorch, TensorFlow, XGBoost, etc.) and SQL.&nbsp;</li><li>Hands-on experience building and deploying ML models at scale in cloud environments (GCP Vertex AI, AWS SageMaker, Azure ML).&nbsp;</li><li>Experience with containerization (Docker, Kubernetes) and orchestration (Airflow, TFX, Kubeflow).&nbsp;</li><li>Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform/Helm), and configuration management.&nbsp;</li><li>Experience with big data and streaming technologies (Spark, Flink, Kafka, Hive, Hadoop).&nbsp;</li><li>Practical exposure to model observability tools (Prometheus, Grafana, EvidentlyAI) and governance (WatsonX)&nbsp;</li><li>Strong understanding of statistical methods, ML algorithms, and deep learning architectures.&nbsp;</li></ul>

Responsibilities: <ul><li>Dashboard Design and Development: Design, develop, and maintain interactive and user-friendly dashboards in PowerBI and Looker, focusing on clarity, performance, and data accuracy.&nbsp;</li><li>Data Lake Integration: Connect to and leverage data from various data lake sources on GCP, ensuring seamless data flow for visualization purposes.&nbsp;</li><li>Semantic Model Development: Develop and maintain robust semantic models in Looker (LookML) and PowerBI, ensuring data consistency, accuracy, and ease of use for reporting and analysis. This includes defining dimensions, measures, relationships, and calculations.&nbsp;</li><li>Machine Learning and GenAI Visualization: Create compelling visualizations to effectively communicate the results, performance, and insights derived from machine learning models and GenAI applications. This may involve visualizing model predictions, feature importance, natural language processing outputs, and other relevant data.&nbsp;</li><li>GCP Expertise: Utilize your strong understanding of GCP services to access, process, and prepare data for visualization. This may involve working with services such as BigQuery, Cloud Storage, and potentially data engineering pipelines built on GCP.&nbsp;</li><li>Collaboration: Partner closely with data scientists, data engineers, product managers, and business stakeholders to understand their data visualization needs and translate them into effective visual solutions.&nbsp;</li><li>Requirements Gathering: Elicit and document visualization requirements from various stakeholders, ensuring alignment with business objectives.&nbsp;</li><li>Performance Optimization: Optimize dashboard and visualization performance to ensure fast load times and efficient data rendering.&nbsp;</li><li>Data Quality Assurance: Ensure the accuracy, consistency, and reliability of data presented in visualizations.&nbsp;</li><li>Best Practices and Standards: Establish and enforce data visualization best practices and standards across the organization.&nbsp;</li><li>Training and Support: Provide guidance and support to other team members on data visualization tools and techniques.&nbsp;</li><li>Continuous Learning: Stay up to date with the latest trends and advancements in data visualization, PowerBI, Looker, GCP, and related technologies, particularly in the context of AI/ML.&nbsp;</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s or master’s degree in computer science, Data Science, Statistics, Information Systems, or a related field.&nbsp;</li><li>Minimum of 3 years of experience as a Visualization Expert, Data Visualization Engineer, or a similar role.&nbsp;</li><li>Proven expertise in designing and developing interactive dashboards and reports using PowerBI and Looker.&nbsp;</li><li>Strong experience in connecting to and working with data lakes, preferably on the Google Cloud Platform (GCP).&nbsp;</li><li>Solid understanding and hands-on experience in developing semantic models, particularly with LookML in Looker and data modeling within PowerBI.&nbsp;</li><li>Preferable experience in creating visualizations specifically for machine learning and GenAI applications, understanding the nuances of presenting model outputs and insights.&nbsp;</li><li>Proficiency in SQL for data extraction and manipulation.&nbsp;</li><li>Familiarity with data warehousing concepts and data modeling techniques.&nbsp;</li><li>Experience with data preparation, ELT (preferred) / ETL processes.&nbsp;</li><li>Strong analytical and problem-solving skills with the ability to interpret complex data.&nbsp;</li><li>Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.&nbsp;&nbsp;</li><li>Ability to work independently and collaboratively in a fast-paced environment.&nbsp;&nbsp;</li><li>Strong portfolio showcasing your data visualization skills and experience.&nbsp;</li></ul>

Responsibilities: Agentic AI Development:&nbsp;&nbsp; <ul><li>Design, build, and deploy agentic AI systems using frameworks such as LangChain, Lang Graph, and related libraries.&nbsp;&nbsp;</li><li>Develop and deploy multi-agent systems capable of autonomous decision-making, reasoning, planning, and collaboration.&nbsp;</li></ul> RAG Pipelines:&nbsp; <ul><li>Implement and optimize retrieval-augmented generation (RAG) systems, ensuring agents can access and incorporate external knowledge sources for grounded, accurate responses.&nbsp;</li></ul> LLM Engineering:&nbsp; <ul><li>Fine-tune and prompt-engineer LLMs for task-specific reasoning, planning, and dynamic adaptation.&nbsp;</li><li>Work with LLM/SLM APIs, embeddings, and advanced generative AI techniques.&nbsp;</li></ul> Enterprise AI Platform:&nbsp; <ul><li>Lead the development of enterprise-grade AI platforms integrating LLMs, RAG, embeddings, and agentic AI protocols.&nbsp;</li><li>Implement and standardize Model Context Protocol (MCP) for consistent context management across models and agents.&nbsp;</li></ul> MLOps &amp; Observability:&nbsp; <ul><li>Establish and enforce best practices for MLOps, monitoring, and observability, ensuring scalable and maintainable AI solutions.&nbsp;</li><li>Applied AI Prototyping:&nbsp;</li></ul> Rapidly prototype, experiment, and iterate to improve AI agent capabilities.&nbsp; Collaboration &amp; Research:&nbsp; <ul><li>Participate in the full research cycle: literature review, data exploration, experimentation, and presentation of findings.&nbsp;</li><li>Collaborate effectively with other engineers, researchers, and data scientists.&nbsp;</li><li>Contribute to the documentation and standardization of technical code and practices.&nbsp;</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related quantitative field. Master’s or Ph.D. is a strong plus.&nbsp;</li><li>5+ years overall experience in software development, data science, or machine learning.&nbsp;</li><li>1+ year of hands-on experience developing AI applications with LLMs and systems such as retrieval-based methods, fine-tuning, or agent-based architectures.&nbsp;</li><li>1+ year of experience with frameworks like LangChain, LlamaIndex, OpenAI, or similar tools.&nbsp;</li></ul>

Responsibilities: EH&amp;S (Environment, Health &amp; Safety): <ul><li>Promote a culture of safety across the organization.</li><li>Ensure personnel adhere to established safety guidelines, procedures, and policies.</li><li>Implement lessons learned from security incidents at other facilities to maintain a safe environment.</li></ul> Quality: <ul><li>Promote a culture of quality throughout operations.</li><li>Ensure the operations team follows procedures in their respective areas.</li><li>Support audits from clients and regulatory entities.</li><li>Ensure compliance with Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP).</li></ul> Production: <ul><li>Foster a respectful, dynamic, and challenging work environment.</li><li>Ensure the fulfillment of internal and external operational goals.</li><li>Uphold ethical and regulatory standards in all team behavior.</li><li>Develop and maintain a 5S culture to support efficient operations.</li></ul> Requirements: Competencies &amp; Skills: Core Competencies: <ul><li>Technical Learning: Demonstrated understanding and experience in intensive manufacturing processes.</li><li>Problem Solving: Subject Matter Expert (SME) in complex problem-solving; able to guide teams through solution analysis.</li><li>Ethics and Values: Uphold company values consistently, rewarding alignment and addressing deviations.</li><li>Action Oriented: Energetic and proactive in addressing operational challenges.</li></ul> Job-Specific Knowledge, Skills, and Abilities: <ul><li>Advanced computer skills (Microsoft Word, Excel, etc.).</li><li>Assertive communication and interpersonal skills.</li><li>Strong planning, organizational, implementation, and monitoring skills to ensure Gantt chart and goal achievement.</li><li>Blueprint interpretation and reading.</li><li>Ability to work effectively under pressure.</li><li>Delegation skills while maintaining accountability for results.</li><li>Customer service orientation.</li><li>Effective time management.</li><li>Knowledge of ISO 9002 and FDA-regulated manufacturing environments.</li><li>Experience promoting continuous improvement projects.</li></ul> Experience &amp; Educational Requirements: Experience: <ul><li>Managerial experience in operations/production.</li><li>Minimum 4 years as a senior supervisor, superintendent, or equivalent role in operations/production.</li><li>Approximately 60% office work and 40% time on manufacturing lines (36 months minimum).</li></ul> Education: <ul><li>Engineering degree or equivalent.</li><li>Master’s degree is desirable.</li></ul> Professional Training &amp; Certifications: <ul><li>Six Sigma Green Belt (preferred).</li></ul>

Responsibilities: <ul><li>Develop and implement an end-to-end Stocking Policy framework for both raw materials and finished goods for Malaysia and Philippines plants</li><li>Collaborate with cross-functional team and ensure alignment on the stocking policy</li><li>Align inventory strategies with modes of shipment to balance the cost, lead time, and service reliability</li><li>Adjust safety stock parameters based on shipment mode-specific lead times and transit variability</li><li>Work closely with the logistics team to ensure mode of shipment decisions support stocking and replenishment strategies</li><li>Recommend shipment mode adjustments in response to supply chain disruptions, capacity constraints, or changes in demand patterns</li><li>Conduct simulation analysis to provide the impact of changes to stocking policy and mode of shipment on leadtime, inventory, warehousing, and transportation cost</li><li>Ensure governance processes are in place to maintain data accuracy and consistency of stocking policy across Malaysia and Philippines plants and stakeholders</li><li>Drive continuous improvement initiatives to enhance stocking efficiency, optimize inventory, and cost, and enhance customer satisfaction</li><li>Support capability building by training supply chain teams on stocking policy concepts, tools, and governance processes</li><li>Follow up on block inventory and push owners to solve issues</li><li>Follow RMA closely on time</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in supply chain, Operations Management, Industrial Engineering, or related field</li><li>5+ years working experience in Supply Chain roles – Materials Planning, Factory Planning, Finished Goods Planning</li><li>Experience using SAP S/4 Hana, IBP, or equivalent planning tools is a must</li><li>Proficiency in MS Office</li><li>Strong analytical s continuous improvement skills as well as a good understanding of data analytics capabilities</li><li>Strong communication and interpersonal skills, ability to work with various levels of the organization, and to effectively collaborate with cross-functional teams</li></ul>

Responsibilities: <ul><li>Region coverage South India (Andhra Pradesh / Telangana /Karnataka / Tamil Nadu / Kerala).&nbsp;</li><li>Conduct market research to identify potential customers in the F&amp;B&amp;S Sector in South India.</li><li>Develop and implement targeted marketing strategies to reach potential customers in these sectors.</li><li>Key account management including End Users, OEMs &amp; System Integrators</li><li>Build long-term customer business relations right from the concept phase and ensure product standardization at customer sites.</li><li>Build and maintain relationships with existing customers in these sectors, identifying opportunities for cross-selling and upselling.</li><li>Attend industry events and exhibitions to showcase company products and engage with potential customers.</li><li>Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors.</li><li>Act as the customers advocate and ensure their technical needs are met.&nbsp;</li><li>Work closely with the company product development team to identify and develop new products that meet the specific needs of the PI - F&amp;B&amp;S in India.</li><li>Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints.</li><li>Provide ongoing technical support and guidance to other departments within the company as required to ensure that all customers receive the highest level of service and support.</li><li>Provide high-quality technical support to prospects and customers during pre- and post-sales situations.&nbsp;</li><li>Understand and solve challenging application problems by recommending appropriate company solutions.&nbsp;</li><li>Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM&nbsp;</li></ul> Requirements:﻿ <ul><li>Hold relevant Diploma Mechanical / Bachelor of Engineering, Qualifications and a strong business background.</li><li>Preferably have at least 10 -15 years of experience in the Fluid Handling Industry.&nbsp;</li><li>Possess excellent written and spoken English communication skills.</li></ul>

Responsibilities: <ul><li>Develops and executes sales strategies to drive revenue through indirect sales channels, like distributors, resellers, and partners</li><li>Create and implement strategies and programs to drive sales through indirect channels and achieve revenue targets.&nbsp;</li><li>﻿Establish, maintain, and grow relationships with channel partners to foster strong, profitable partnerships.&nbsp;</li></ul> Requirements: <ul><li>Experience in the following elements required: .</li><li>Review and Manage Open Market Strategy.</li><li>Review, Track, and Manage Regional Channel Development Strategy.</li><li>Review and Manage BM open area and Dealer Prospect initiatives.</li><li>Prepare written responses to routine enquiries.</li><li>Travel and conduct onsite meetings with dealer partners.</li><li>Prepare and edit correspondence, communications, presentations, and other documents.</li><li>Manage regional New Dealer Onboarding.</li><li>Manage Regional Network Optimization, Terminations, Cure, New Dealer.</li><li>proactive daily interaction with BM / RSM.</li><li>Interact with new dealer prospects.</li><li>interact with current dealers.</li><li>review channel processes and suggest improvements.</li><li>Ability to read, write, and speak the English language fluently is required.</li><li>Review market industry data relating to regional new dealer placement.</li><li>Skilled at problem resolution.</li><li>Advanced knowledge of Microsoft Programs, (i.e., Excel, Word, PowerPoint, and Outlook).</li><li>Excellent presentation skills.</li><li>Ability to multitask in a fast-paced office environment.</li><li>Ability to work in a team environment.</li></ul> Key Skills and Competencies: <ul><li>Organizational and planning skills.</li><li>Communication skills.</li><li>Information gathering and monitoring skills.</li><li>Problem analysis and problem-solving skills.</li><li>Judgment and decision-making ability.</li><li>Initiative.</li><li>Prioritizing.</li><li>Team member.</li><li>Attention to detail and accuracy</li><li>Flexibility.</li><li>Adaptability.</li><li>Customer service orientation.</li></ul> Experience in the following elements desired: <ul><li>Knowledge of SAP system</li><li>Management or team lead experience</li></ul>

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89 hospitality service Jobs found

Service Delivery Manager

Software Services Sales Leader

Senior Machine Learning Engineer (Production & MLOps Focus)

Data & Business Intelligence Analyst

IIAD / SAD / LAD Artificial Intelligence Engineer

Operations Manager

Supply Chain Analyst lll

F&B Sales Engineer

F&B Sales Engineer

Channel Manager

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89 hospitality service Jobs found

Service Delivery Manager

Software Services Sales Leader

Senior Machine Learning Engineer (Production & MLOps Focus)

Data & Business Intelligence Analyst

IIAD / SAD / LAD Artificial Intelligence Engineer

Operations Manager

Supply Chain Analyst lll

F&B Sales Engineer

F&B Sales Engineer

Channel Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.