Service Manager

Senior Manager of Parts

Business Manager North East

Category Manager

Responsibilities: Technical: <ul><li>Collaborate with the technical support team to resolve dealer service and parts issues efficiently.</li><li>Deliver regional and on-site technical training for troubleshooting and equipment repair.</li><li>Support and advance the Service Management Development and Certification Program.</li></ul> Dealer Development: <ul><li>Participate in dealer selection and onboarding processes.</li><li>Conduct dealer capability assessments and implement performance improvement plans.</li><li>Ensure dealer compliance with technical training and certification programs.</li><li>Train dealer personnel on internal systems (Dealer Portal, service platforms, warranty systems, etc.).</li><li>Support dealerships in improving absorption rates and overall operational performance.</li></ul> Parts &amp; Service Operations: <ul><li>Partner with aftersales and dealer teams to achieve regional parts sales targets.</li><li>Monitor and manage service &amp; parts KPIs and operational metrics.</li><li>Promote the use of OEM service parts across dealerships.</li><li>Drive participation in parts programs and promotional initiatives.</li><li>Provide technical support related to parts and service operations.</li></ul> Quality, Warranty &amp; Campaigns: <ul><li>Ensure dealer adherence to warranty processes and procedures.</li><li>Monitor campaign completion and ensure 100% closure of safety-related actions.</li><li>Administer goodwill policies within budget and company guidelines.</li><li>Conduct warranty audits to ensure compliance.</li><li>Report recurring field issues to the quality team for resolution.</li></ul> Requirements: <ul><li>Minimum 5+ years of aftersales experience in agricultural, construction, or automotive industries.</li><li>Strong knowledge of dealership operations and dealer network management.</li><li>Good understanding of service and parts operations, including KPIs.</li><li>Strong technical expertise in agricultural or heavy equipment.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to troubleshoot mechanical, electrical, electronic, and hydraulic systems.</li><li>Proficiency in Microsoft Office (Intermediate to Advanced).</li><li>Willingness to travel up to 75%.</li><li>Valid driver’s license with a clean driving record.&nbsp;</li></ul>

Role Description:&nbsp; <ul><li>This person will be reporting to Aftersales Associate Director and will work daily with the Parts Distribution Manager.</li><li>The Senior Manager of Parts role is to develop and execute sales strategies, optimize pricing, build customer relationships, and drive revenue growth through spare parts sales on a national level.:</li></ul> Responsibilities: <ul><li>Develop and implement the national spare parts sales strategy, aligning it with the companys overall business goals and objectives.</li><li>Identify market opportunities, analyze customer needs, and devise strategies to maximize revenue generation from spare parts sales.</li><li>Collaborate with marketing teams and regional teams, to develop marketing campaigns and promotional activities to drive spare parts sales.</li><li>Provide leadership and oversight to the Parts Dealer Representatives team, ensuring strong dealer support, effective performance management, professional development, and resolution of escalated field and systemic parts-related issues in collaboration with supply chain and warehouse teams.</li><li>Work with finance to determine pricing strategies for spare parts based on market analysis, competitive landscape, and cost considerations.</li><li>Monitor price levels and margins to maximize profitability while remaining competitive in the market.</li><li>Analyze pricing trends and make adjustments as needed.</li><li>Build and maintain strong relationships with dealers. Identify customer needs, provide product information.</li><li>Conduct frequent dealer visits (up to 40% travel) US and Canada to address spare parts issues, promote parts sales, and drive optimal dealer stocking levels.</li><li>Collect and analyze sales data, market trends, and customer feedback to generate insights and reports.</li><li>Monitor sales performance against targets, identify areas for improvement, and develop action plans to enhance sales effectiveness.</li><li>Present reports and findings to senior management.</li></ul> Requirements: <ul><li>7–10 years of experience in sales, or aftersales in the agricultural machinery industry.</li><li>Proven experience working directly with dealers or in a dealership environment.</li><li>Proven track record of achieving sales targets and driving dealer network performance.</li><li>Strong mechanical aptitude with a comprehensive understanding of agricultural machinery, their applications, attachments, Implements.</li></ul>

Responsibilities: Dealer Relationship Management: <ul><li class="ql-indent-1">Build and maintain strong relationships with assigned dealers to drive revenue, volume, market share, and profitability.</li><li class="ql-indent-1">Communicate weekly with dealers and visit each dealer location at least once per month.</li><li class="ql-indent-1">Evaluate dealer sales performance and market share; recommend and implement corrective actions where needed.</li></ul> Sales Planning &amp; Execution: <ul><li class="ql-indent-1">Plan and forecast billing, retail orders, and ensure achievement of monthly, quarterly, and annual sales targets.</li><li class="ql-indent-1">Prospect and onboard new dealerships following established new dealer guidelines.</li><li class="ql-indent-1">Assist new dealers with merchandising programs, ordering processes, and dealership branding.</li></ul> Events &amp; Promotions: <ul><li class="ql-indent-1">Plan, participate, and support special events such as rodeos, corporate and dealer farm shows, and sporting events within the territory.</li><li class="ql-indent-1">Organize and conduct regional dealer meetings as required.</li></ul> Training &amp; Support: <ul><li class="ql-indent-1">Coordinate and deliver training for new dealers covering computer systems, sales processes, marketing programs, product knowledge, advertising, parts, and service.</li><li class="ql-indent-1">Collaborate with the Service Manager to facilitate product and sales training.</li></ul> Market Intelligence &amp; Product Feedback: <ul><li class="ql-indent-1">Conduct competitive intelligence and product-price positioning analyses to maintain a competitive advantage.</li><li class="ql-indent-1">Test and evaluate new products, recommend improvements, and suggest new product additions.</li></ul> Logistics &amp; Coordination: <ul><li class="ql-indent-1">Assist with the logistics of tractors/equipment for photo shoots, events, and other requirements within the territory.</li></ul> Requirements: Education &amp; Experience: <ul><li>Bachelor’s degree or minimum 5+ years of field sales/channel management experience in the construction, industrial, or agricultural equipment industry.</li><li>In-depth knowledge of product categories, dealership operations, and assigned territory.</li></ul> Skills &amp; Competencies: <ul><li>Strong ability to work independently with minimal supervision.</li><li>Excellent communication skills for interaction with dealers, vendors, employees, and all levels of management.</li><li>Proven ability to meet sales targets and deliver business growth.</li><li>Strong customer service orientation and problem-solving skills.</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet tools.</li><li>Strong presentation skills for small and large group settings.</li><li>Ability to work collaboratively in a team environment.</li></ul> Other Requirements: <ul><li>Valid driver’s license with a clean driving record.</li><li>Willingness to travel 50–75% of the time.</li><li>Ability to lift 50 lbs unassisted.</li><li>Physical capability to sit, stand, walk, climb, balance, kneel, crouch, or crawl as required by the role.</li></ul>

Responsibilities: <ul><li>Develop and manage the Compact Tractor business P&amp;L, ensuring alignment with growth and profitability targets.</li><li>Partner with Finance and Sales to develop accurate forecasts, pricing models, and incentive programs.</li><li>Collaborate cross-functionally with teams across Sales, Product Development, Service, Finance, Marketing, Parts, Operations, and Supply Chain to create and execute business plans.</li><li>Lead and manage product launches with key internal stakeholders.</li><li>Coordinate with marketing teams and agencies to develop advertising, digital content, brochures, point-of-purchase (POP) materials, and more.</li><li>Design and implement multi-level promotional and dealer engagement strategies, including launch events.</li><li>Develop branding and communication strategies aligned with targeted marketing initiatives.</li><li>Support training development programs for dealers on product features, sales approaches, and after-sales support.</li><li>Work with Regional Sales Managers to ensure effective utilization of Coop programs and local marketing execution.</li><li>Assist in the preparation of annual operating plans and budgets.</li><li>Conduct in-depth market analysis to identify customer needs, competitive positioning, and market expansion opportunities.</li><li>Translate customer insights and research into successful brand strategies.</li><li>Monitor and adjust marketing execution based on local market needs and sensitivities.</li></ul> Requirements: <ul><li>Master’s Degree required (MBA preferred).</li><li>3–5+ years of experience in product development, branding, sales, or marketing within relevant industries.</li><li>Strong strategic and tactical planning abilities grounded in market analysis.</li><li>Demonstrated ability to work in a flat organizational structure and matrixed business environment.</li><li>Strong analytical skills with the ability to interpret competitor actions and customer behavior.</li><li>Exceptional verbal and written communication skills.</li><li>Deep understanding of rural markets, especially in the U.S.</li><li>Creative thinking with strong problem-solving abilities and adaptability to changing priorities.</li><li>High standards of customer service and team collaboration.</li><li>Strong interpersonal and negotiation skills.</li><li>Intermediate proficiency with Microsoft Office Suite and Microsoft Teams.</li><li>Physical ability to perform the duties as described (occasional standing, walking, kneeling, etc.).</li><li>Fluency in English (spoken and written) is required.</li></ul>

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Service Manager

Senior Manager of Parts

Business Manager North East

Category Manager

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4 houston Jobs found

Service Manager

Senior Manager of Parts

Business Manager North East

Category Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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Contact Us

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