Digital Planning & Governance Manager

AVP Delivery Infrastructure

Team Leader Engineering

Data Engineer Lead - Python and PySpark

ServiceNow Consultant

Indirect Procurement Representative

Head of Commercial – Freight  Forwarding

Head of Commercial Business Development & Sales (Sub Region)

HR Specialist, Shared Services

Responsibilities: Digital Strategy Development:&nbsp; <ul><li>Develop and implement digital strategies to align with the organizations overall objectives.&nbsp;</li><li>Ensure integration of digital plans across various departments.</li></ul>&nbsp;Governance and Compliance:&nbsp; <ul><li>Establish and maintain governance frameworks to ensure compliance with digital policies and regulations.&nbsp;</li><li>Monitor and report on compliance and risk management related to digital initiatives.</li></ul>&nbsp; Project Management:&nbsp; <ul><li>Oversee digital projects from conception to completion, ensuring timely delivery within budget.&nbsp;</li><li>Coordinate with cross-functional teams to ensure seamless execution of digital plans.</li></ul>&nbsp;Data Management and Analytics:&nbsp; <ul><li>Develop and implement data governance policies.&nbsp;</li><li>Utilize data analytics to inform decision-making and optimize digital performance.</li></ul>&nbsp;Stakeholder Management:&nbsp; <ul><li>Engage with key stakeholders to gather requirements and ensure their needs are met.&nbsp;</li><li>Communicate digital plans and progress to senior management and other stakeholders.</li></ul>&nbsp;Continuous Improvement:&nbsp; <ul><li>Stay updated with the latest digital trends and technologies.&nbsp;</li><li>Implement continuous improvement processes to enhance digital capabilities.&nbsp;</li><li>Responsible for developing and maintaining a quarterly and annual plan for the Digital organisation.&nbsp;</li><li>Aligning with business and our delivery partners, managing the budget and support the management of our strategic partner contracts.&nbsp;</li></ul> Requirements: <ul><li>Proven experience in digital planning, governance, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Leadership and team management capabilities.</li><li>Experience managing digital projects and working with cross-functional teams.</li></ul>

Responsibilities:Manage and mentor a team of network engineers to provide daily operational network technical supportManage network-related projects from initiation to implementation as well as getting project signoffs from Customer’s stakeholders for project closureManage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors and/or service providersEnsure full compliance with SLAs, IT policies and audit requirements, and provide support to all audit activitiesProvide cross-functional support to other business units whenever a need arisesOversee all aspects of network service delivery including but not limited to maintenance of network design, architecture and security, network device/service availability, configuration, capacity, patch management and problem management, technology refresh etc.Manage the following technologies:Cisco routing and switchingCisco SD-WAN and Cisco ISEZscalerFirewall – Palo AltoCisco WirelessAct as escalation point and lead on any network-related incident triage call together with internal stakeholders, customers, and external vendors/service providersParticipate in planning, design, preparation, and network implementation for supporting Customer’s major eventsWork closely with third party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives.Requirements:Degree holder13 years of experience in managing network operations including stakeholder managementExperience in previous roles of similar capacity in a client-servicing environment, handling enterprise network routing, switching and wireless technologyProficient in Cisco SD-WAN/ISEProficient in Palo Alto

Responsibilities:Manage day to day team activities of key account focused FAE(Field Application Engineer) team in the FAE US department Manage all HR topics of the team Train new team members in their role as key account focused FAEs Advise and guide team members on key account specific business and technical details Provide FAE US internal second level support for key account escalations  Develop implementation strategies for account specific key elements of technology and product roadmaps.Condense key account FAE feedback into technology and product roadmaps and project pipelines in order to provide a unified voice to the BUs and Corporate R&D.Integrate IDM focused global FAE input and feedback into key account NPI activities, escalation handling, product improvement projects, and product roadmap developmentContribute team input and customer application knowledge to local and global reporting through Account Team meetings, local company meetings, QBRs, TRMs, Competence Centers, Account Summits, Global Sales Meetings Cover team member substitution tasks Cover Engineering Manager substitution tasks Requirements:Solid experience in vacuum engineering, preferably in the SEMI / Display / Solar industries.Extensive exposure to developing products on system or sub-system level preferable in SEMI / Display / Solar industries.University degree in Physics, Chemistry, Microelectronics, Mechanical, Electrical, or Semiconductor related engineering disciplines.Min 7 years experience in vacuum engineering.Affinity for people management and desire to care for individual team members and the whole team.Good communication skills (verbal and written).Awareness of on-time delivery, quality, and meeting commitments.Technical skills in the field of customer processes, valve applications, and / or platforms.Fluent in English (verbal and written) for communication with customersAbility to work in a global matrix organization.

Responsibilities:Data Ingestion and Extraction:Develop and optimize data ingestion pipelines to efficiently extract data from various sources e.g. databases, APIs, files etc.Ensure data quality and integrity through robust validation and cleansing processesData Transformation and Processing:Design and implement data transformation logic using Python and PySpark to convert raw data into a suitable format for analysisOptimise data processing pipelines for performance and scalabilityData Storage and Management:Select and implement appropriate data storage solutions (cloud-based data warehouses, data lakes, etc.) based on data volume and complexityDevelop strategies for data retention, backup, and recoveryETL/ELT Development:Build and maintain efficient ETL/ELT processes to move data between different systems and platformsOptimize ETL/ELT pipelines for performance and cost-effectivenessCloud Infrastructure:Leverage cloud-based data engineering services (AWS, GCP, Azure) to build scalable and cost-efficient data solutionsManage and maintain cloud-based data infrastructureData Modeling and Optimization:Design and implement data models to support business intelligence and analyticsOptimize data structures and indexes for query performanceCollaboration and Communication:Collaborate with data analysts, data scientists, and business stakeholders to understand data requirements and deliver actionable insightsEffectively communicate complex technical concepts to both technical and non-technical audiencesData Governance and Security:Implement data governance policies and procedures to ensure data quality, security, and complianceProtect sensitive data through appropriate security measuresRequirements:At least a bachelor’s degree in computer engineering, or equivalentAt least 10 years in Microservices, with at least 4 years of experience in data engineering and architecturePrevious work experiences in using major cloud platforms (AWS, Azure, GCP) and containerisation technologies (Docker, Kubernetes)Proficient in Python and PysparkProficient in SQL and database designKnowledge and understanding of data warehousing, data lakes and big data technologiesKnowledge of data modeling and ETL/ELT processesKnowledge of PostgreSQL and OracleStrong problem-solving and analytical skillsAble to work independently and as part of a teamLead and manage the development team including assigning tasks and monitoring progressPreferred Requirements:Experience in using data visualization tools e.g. Tableau, PowerBI

Responsibilities:Strong functional knowledge and implementation experience of ITSM , ITOM (CMDB, Discovery, Event management),ITAM, GRC modules.Design, develop, and implement custom ServiceNow applications and solutions.Develop and configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, Knowledge Management, and CMDB.Create and manage workflows, UI policies, business rules, UI actions, and client scripts.Integrate ServiceNow with external systems via APIs, web services, and other technologies.Perform day-to-day administration of the ServiceNow platform, including upgrades, patching, and system maintenance.Troubleshoot and resolve issues related to the ServiceNow platform.Work closely with business stakeholders to gather and analyze requirements.Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.Implement ServiceNow best practices for development and administration.Maintain comprehensive documentation for system configurations, processes, and procedures.Requirements: Bachelor’s Degree in Computer Science, Information Technology or related field.8+ years of experience in ServiceNow development and administration.Strong functional knowledge and implementation experience of ITSM , ITOM (CMDB, Discovery, Event management),ITAM, GRC modules is mandatoryStrong communication and interpersonal skills.Experience with Java Script, Flow Designer, Orderguide.

Responsibilities:Responsible for procurement of the assigned raw materials, goods or services while utilizing negotiations, employing market knowledge to obtain best pricing and best supply situation Processes and documents all Procure-to-Pay transactions in an efficient and accurate manner by working with the Sourcing Managers, Accounts Payable and key stakeholders in the plantObtain and analyze pricing bids, spot buys, and quotes to determine proper sourcing of indirect materials, and/or servicesNegotiate pricing, payment terms, and exercise a high degree of independent judgment to manage vendor relationshipsIdentify and implement cost savings and avoidance opportunities without impacting service levelsWork to minimize the total cost of transactions.Initiate set up process for new vendors.Resolve blocked invoice issues.Uphold internal and external policies, regulations and laws Assist with contract development and entries into contract management systemSeek to become the expert and source of advice in area of assignment.Requirements:Bachelors degree in supply chain preferred.Minimum of 2 years of procurement experience preferred.Strong communication skills (written and verbal)Strong interpersonal skills; able to forge and collaborate with internal customer/external supplier relationships.Understanding of contracts and commercial terms Comprehensive knowledge of purchasing and basic understanding of supply chain managementExpertise in SAP and/or SAP-Ariba data processing systems preferredAbility to comply with existing/quickly adapt to new processes within the organization; Adaptive to change, uncertain circumstances, embraces challengesExceptional attention to detail and problem-solving skillsAbility to work in team environment and demonstrate leadershipNegotiation skillsComfortable with conflict

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets.The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets. The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures • Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

Responsibilities:Provide HR transactional and support services, engaging employee to support different life-cycle. Participate HR standard processes/systems for service delivery and support the continuous improvement.Support, On-boarding, Transition Out, Career Events, Leave Events.Support HRSS leader to drive policies/processes/systems standardization/integration deploy and execution throughout daily job, for high quality service delivery in line with agreed KPI.Recommend opportunities for continuous improvement and partner with appropriate parties to test and implement new improvements.Ensure employee data integrity and confidentiality. Responsible for employee data integrity/confidentiality and ensure customer satisfaction improvement. Support for customer questions and problem solving and provide training/consulting support within HRSS team as needed as well.Support internal/external audit process to ensure the compliance.For customer support, partner with other HR services teams to resolve customer problems and inquires. Support HRSS leader on vendors management to ensure their service quality, issue resolution and change implementation. Provide back-up support to other HR support services team members as needed. Support internal/external audit process to ensure the compliance.Provide consulting/training to Sector BHR or other HRSS team members as necessary.Support annual customer satisfaction survey and work on the action plan for improvement. Requirements:Experienced in HR Shared Services functions.    Effective communication with customer on problem solving and solution providing.Solid HR Functional Knowledge Base. Bachelor’s degree.Preferred Major: HR, Business Administration and Relevant Fields.Strong written and spoken English and Chinese Mandarin.Experience with Workday system is preferred.

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95 hr policies Jobs found

Digital Planning & Governance Manager

AVP Delivery Infrastructure

Team Leader Engineering

Data Engineer Lead - Python and PySpark

ServiceNow Consultant

Indirect Procurement Representative

Head of Commercial – Freight Forwarding

Head of Commercial Business Development & Sales (Sub Region)

Head of Commercial Business Development & Sales (Sub Region)

HR Specialist, Shared Services

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.