Customer Experience Director

Inside Sales Engineer

Business Process Manager & Strategic Program Manager – MFG/SCM

Finance Manager

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Equipment Maintenance Manager

Consulting Engineer - Data Center

Consulting Engineer - Routing, Switching, SDWAN

Senior Manager Financial Reporting (Real Estate)

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Identify Sales Opportunities: Proactively identify and pursue new sales opportunities through research, networking, loss accounts and outreach.</li><li>Lead Generation : Generates leads and qualifies prospects for external sales engineers</li><li>Quotations: Generates Standard quotations for products, tubings, hoses and parts.</li><li>Customer Relationship Management: Build and maintain strong relationships with existing and potential customers, ensuring their needs are met and exceeded.</li><li>Securing Orders: Secure orders for repeat business and simple new orders, ensuring customer satisfaction and loyalty.</li><li>Support Sales Engineers: Assist sales engineers by setting up meetings with prospective customers and providing them with necessary information and support.</li><li>Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer needs.</li><li>Sales Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.</li><li>Collaboration: Work closely with the sales colleagues to develop and implement effective sales strategies.</li><li>Customer Feedback: Gather and analyse customer feedback to improve services, and sales processes.</li><li>Training and Development: Continuously improve your knowledge of our products and services, as well as sales techniques and industry best practices.</li></ul> Requirements: <ul><li>Ideally you will have technical experience working with mechanically engineered / process equipment products or services.&nbsp;</li><li>This role requires you to work with various key clients and customers – the ability to be agile, solve problems effectively and make commercially astute decisions on the go is essential. Comfortable working with KPIs.&nbsp;</li><li>Ideally you will have knowledge in a Sales function preferably in a Business-to-Business environment; an understanding of Customer Relationship Management and Enterprise Resource Planning systems would be an asset.&nbsp;</li><li>Due to the nature of our business, the ability to collaborate across countries/departments within a corporate environment would be an asset.&nbsp;</li></ul>

Responsibilities: Program Management: <ul><li>Responsible for overseeing and leading the entire project to ensure the scope and project milestones are met successfully.</li><li>To act as a liaison person between the entire project team (internal and external) and ensure alignment.</li><li>Collaborate with all parties to ensure program meets time, scope, quality and cost targets.</li><li>Report regularly the progress of the program to the stakeholders (Up to group Executive level )</li><li>Manage and lead cross-functional project team members</li><li>Responsible to acquire project resources and form project team (multi-discipline). Develop the team according to project &amp; team needs.</li><li>Manage changes to the project scope, project schedule and project costs using appropriate verification techniques</li><li>Measure project performance using appropriate tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with internal and external stakeholders.</li><li>Initiates project scope, requirements and key deliverables by collecting or receiving from management team.</li><li>Responsible to develop Project Management Plan, consistently monitor and control project progress.&nbsp;</li><li>Utilize Project Management Software (such as Microsoft Project) to generate schedules, analyse critical path/ float, and monitor project progress.&nbsp;</li><li>Take a leadership role in coordination of the team member activities. Navigate team to project goal.</li><li>Perform project risk assessment and determine risk respond plan. Regularly monitor identified risks and actively look /aware new potential risk once project progressed&nbsp;&nbsp;</li></ul> Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 10+ years experince in supply chain</li><li>Proven experience (typically 5+ years) in business process management &amp; driving strategic programs/projects/process improvement with domain knowledge and experience either in Supply Chain (Planning/Purchasing/Warehouse/Logistics) or Manufacturing (Industrial Engineering/Project Management)&nbsp;</li><li>Fluent English and ability to articulate clearly</li><li>Need to have experience in program/project management</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li></ul>

Responsibilities: <ul><li>Develop and oversee the company’s financial planning, budgeting, and forecasting processes.&nbsp;</li><li>Ensure alignment between financial plans and business objectives.&nbsp;</li><li>Drive scenario analysis and financial modeling to support strategic initiatives.&nbsp;</li><li>Conduct financial and operational analysis to assess company performance.</li><li>Provide insights into revenue, cost, profitability, and key financial metrics.&nbsp;</li><li>Prepare detailed reports and dashboards for senior leadership.&nbsp;</li><li>Partner with business leaders to identify growth opportunities and cost-saving measures.&nbsp;</li><li>Develop business cases for new investments, market expansions, and efficiency improvements.&nbsp;</li><li>Analyze risks and opportunities to enhance financial decision-making.&nbsp;</li><li>Implement best practices in financial planning and analysis (FP&amp;A).&nbsp;</li><li>Improve forecasting accuracy through automation and data analytics tools.&nbsp;</li><li>Drive continuous improvement in financial processes.&nbsp;</li><li>Collaborate with finance, operations, and commercial teams to align financial goals.&nbsp;</li><li>Present financial insights to executives, board members, and key stakeholders.&nbsp;</li><li>Work closely with external partners, auditors, and regulatory bodies when required.&nbsp;</li><li>Lead and mentor a team of financial analysts and planners.&nbsp;</li><li>Foster a culture of data-driven decision-making and financial discipline.&nbsp;</li></ul> Requirements: <ul><li>8+ years in financial planning &amp; analysis, budgeting, and strategy.&nbsp;</li><li>Strong knowledge of financial modeling, forecasting techniques, and data analytics.&nbsp;</li><li>Proficiency in ERP systems, financial planning software, and BI tools.&nbsp;</li><li>Need CPA OR CA</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for M365, Exchange, and workplace infrastructure services.</li><li>Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.</li><li>Own platform health, capacity planning, and continual service improvement initiatives.</li><li>Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).</li><li>Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.</li><li>Manage endpoint management solutions (e.g., device compliance, patching, security baselines).</li><li>Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).</li><li>Collaborate with network and voice teams to resolve communication-related issues.</li><li>Ensure seamless user experience across collaboration and communication tools.</li></ul> Security &amp; Compliance: <ul><li>Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.</li><li>Ensure compliance with enterprise security policies, including endpoint and access controls.</li><li>Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.</li><li>Enforce governance and privileged access management processes.</li></ul> Automation &amp; Optimization: <ul><li>Use PowerShell scripting and automation tools to improve operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive continuous improvement initiatives for system reliability and performance.</li></ul> Incident &amp; Service Management: <ul><li>Lead major incident management (MIM) calls for workplace services.</li><li>Perform advanced troubleshooting and triage of platform-related issues.</li><li>Work closely with the Workplace IT Service Desk for escalations and after-hours support.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams including infrastructure, security, and applications.</li><li>Act as a point of escalation for business-critical incidents.</li><li>Provide reporting, insights, and recommendations to management.</li></ul> Requirements: <ul><li>Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.</li><li>Strong expertise in:</li><li>Exchange (On-Prem / Hybrid / Online)</li><li>M365 collaboration ecosystem (Mandatory)</li><li>VMware Horizon (VDI) (Mandatory)&nbsp;</li><li>Endpoint management platforms</li><li>Unified Communications support</li><li>Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).</li><li>Strong scripting and automation skills (PowerShell preferred).</li><li>Proven experience in leading teams or acting as technical lead.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li></ul>

Responsibilities: <ul><li>Support the implementation of BIM and VDC processes across design, construction, and asset handover phases.</li><li>Assist in reviewing BIM models and project information to ensure compliance with client standards and ISO 19650 requirements.</li><li>Participate in model coordination, clash detection, and multidisciplinary coordination workshops with project stakeholders.</li><li>Support reality capture initiatives, including drone surveys, laser scanning, photogrammetry, and 360° site documentation.</li><li>Contribute to the development and continuous improvement of BIM standards, workflows, and digital delivery practices.</li><li>Assist in analyzing project and asset data to support digital reporting, performance monitoring, and informed decision-making.</li><li>Research, evaluate, and support the adoption of emerging technologies such as Digital Twins, AI, IoT, reality capture, and advanced analytics solutions.</li><li>Support innovation initiatives, pilot projects, and technology assessments aimed at improving project delivery, operational efficiency, and sustainability outcomes.</li><li>Monitor industry trends and best practices in BIM, VDC, PropTech, ConTech, and digital transformation to identify opportunities for continuous improvement and innovation.</li></ul> Requirements: <ul><li>Bachelor’s degree in architecture, Engineering, Construction Management, or a related built-environment field.</li><li>Basic understanding of BIM, digital design, construction processes, and project information management.</li><li>Strong interest in BIM, VDC, digital construction, innovation, and emerging technologies</li><li>0-3 years of experience; fresh graduates are encouraged to apply.</li><li>Internships, university projects, research, competition, or extracurricular experience related to BIM, design, construction technology, data, or innovation is an advantage</li><li>Basic proficiency in one or more BIM or design applications such as Autodesk Revit, , Navisworks, or equivalent tools.</li><li>Interest in reality capture, drones, laser scanning, 360-degree imagery, GIS, digital twins, AI, and immersive technologies.</li><li>Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Word, Outlook, and Teams; Power BI knowledge is an advantage.</li><li>Analytical thinking, attention to detail, problem-solving, research, and data interpretation skills.</li><li>Clear written and verbal communication, presentation, teamwork, time management, and willingness to learn.</li></ul>

Responsibilities: <ul><li>Develop, plan and execute Autonomous Maintenance, Preventive, Predictive Maintenance and TPM programme to reduce equipment failures and maintenance costs.</li><li>Lead, manage, and develop the maintenance team, including engineers, supervisors, technicians and contractors. Supervise, train, and mentor team in technical skills, safety practices, and lean methodologies.</li><li>Develop skill matrices for engineers, supervisors, and technicians, establish training and shift mechanisms, organize major-failure emergency response, and strengthen autonomous maintenance and cross-functional collaboration.</li><li>Lead root cause analysis and troubleshooting of recurring machine issues, implementing long-term strategy for improvement opportunities.</li><li>Work with external contractors and vendors for specialised maintenance work, major repairs and machines performance improvement</li><li>Develop data-driven maintenance plans and optimize spare parts inventory based on usage trends and failure patterns.Monitor and analyse maintenance-related data to identify trends and opportunities for optimisation.</li><li>Implement and manage machine maintenance and repair procedures to improve maintenance efficiency</li><li>Analyze machine performance data, focusing on Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and Overall Equipment Effectiveness (OEE).</li><li>Ensure all maintenance activities comply with company safety standards and applicable regulations. Promote a strong safety culture and ensure compliance with permit-to-work and lockout/tagout procedures.</li><li>Prepare &amp; manage CAPEX, maintenance budgets and inventory control, including procurement of materials, spare parts stock levels and equipment</li><li>Maintain comprehensive maintenance records, equipment logs and documentation for compliance and future reference</li><li>Provide regular reports and performance dashboards to management, highlighting key insights and progress on improvement actions.</li><li>Any other duties as assigned by immediate superior from time to time.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering (Mechanical, Mechatronics, or related field).</li><li>At least 10 - 15 years of experience in maintenance management, with a proven track record in overseeing complex maintenance operations. &amp; 2-3 years of people management experience</li><li>Solid understanding of semiconductor and automated testing equipment’s, maintenance practices, and machine tool performance.</li><li>Strong leadership, communication, planning and troubleshooting capabilities.</li><li>Able to interpret PLC, engineering drawings, electrical diagrams and OEM technical documentation.</li><li>Must have hands-on Engineering and Maintenance experience in automation manufacturing</li></ul>

Responsibilities: <ul><li>Serve as a trusted technical advisor to customers, providing expert guidance on Data Center and networking solutions.</li><li>Lead the strategy, design, and implementation of complex network architectures aligned with customer business objectives.</li><li>Manage end-to-end delivery of high-impact technical engagements, ensuring successful implementation and optimization.</li><li>Translate customer business requirements into scalable, secure, and high-performance technology solutions.</li><li>Collaborate with account teams, partners, and cross-functional teams to drive technology adoption and customer success.</li><li>Support pre-sales activities, including technical consultations, solution design, and architecture recommendations.</li><li>Drive technology transitions and deliver measurable business outcomes through innovative solutions.</li><li>Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and problem resolution.</li><li>Leverage deep technical expertise across Data Center and networking technologies to resolve critical customer challenges.</li><li>Develop and contribute digital intellectual capital, reusable solutions, and best practices to improve delivery efficiency.</li><li>Promote continuous learning, mentorship, and knowledge sharing within the global Customer Experience (CX) team.</li><li>Strengthen customer relationships by delivering high-quality technical engagements and exceptional customer experiences.</li><li>Align technology strategies with customer goals to improve network performance, scalability, and operational efficiency.</li><li>Contribute to customer satisfaction, business growth, and the successful adoption of technologies.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science or equivalent, with 8–12 years of relevant experience in customer-facing technical consulting, pre-sales, and/or service delivery roles</li><li>Deep knowledge of L2/L3 networking protocols and technologies (vPC, STP, HSRP, OSPF, EIGRP, BGP) with strong hands-on Nexus 2K/5K/7K/9K platform experience</li><li>Lead &amp; drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.</li><li>Proven experience in design and deployment of Data Center solutions including traditional DC standalone Nexus design, VXLAN Fabric and ACI Fabric solutions using ACI MultiPod /Multisite/Remote Leaf Fabric architectures.</li><li>Partnered with customers to design and implement network solutions, ensuring seamless system integration and proactive service assurance</li><li>Active Data Center certification such as CCIE or CCNP, or equivalent vendor certification (e.g. VCP)</li><li>Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers) within Data Center solution designs</li><li>Experience in&nbsp;Build and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.</li></ul>

Responsibilities: <ul><li>Lead end-to-end strategy, deployment, and optimization of sophisticated multi-domain solutions across SD-Access, SD-WAN, and Routing &amp; Switching for strategic customers.</li><li>Review and approve designs and deliverables, including guidance to customer hardware/software roadmaps, embedding Resilience and Security by Design.</li><li>Integrate AI, automation, and AIOps into delivery practices; handle the teams knowledge repository, playbooks, and reusable IP.</li><li>Act as the senior escalation point for the most sophisticated technical issues; build advanced customer simulations and lead resolution across vendors and partners.</li><li>Mentor junior Consulting Engineers, build leadership presence through industry events (e.g., Live, IETF), and use competitive insights to differentiate company solutions.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience with 9 years overall experience.</li><li>Experience architecting, deploying, and optimizing enterprise-scale networks.</li><li>Experience crafting and troubleshooting Enterprise solutions with deep expertise in Routing &amp; Switching (BGP, OSPF, IS-IS, MPLS/Segment Routing, VXLAN/LISP, multicast, segmentation).</li><li>Experience with software programmability, automation, orchestration, and AIOps (Python, Ansible, Terraform, CI/CD, NETCONF/YANG, REST APIs).</li><li>An understanding of multi-vendor environments, including DC/Nexus technologies</li></ul>

Role Description: <ul><li>The Senior Manager – R2R oversees the financial reporting, management reporting and regulatory reporting processes.</li><li>The role is responsible for process efficiency, reporting accuracy and cross-functional collaboration.</li><li>It supports the Director – Record to Report in creating value within the Finance sub-function through continuous improvement and optimisation of existing processes.</li><li>The role also leads the team to foster customer centricity and service excellence, aligned with the shared vision.</li></ul> Responsibilities: 1. Strategic Planning &amp; Financial Governance <ul><li>Support the financial reporting strategy, aligning it with corporate financial goals.</li><li>Ensure compliance with IFRS, US GAAP and local regulatory standards.</li><li>Support financial risk management initiatives to mitigate process risks.</li><li>Guide the team to ensure adherence to reporting processes, guidelines and protocols, delivering against agreed SLAs.</li><li>Track relevant KPIs, identify operational gaps and guide the team in achieving its objectives.</li><li>Support special projects and initiatives that deliver continuous value to Finance and align with business goals.</li></ul> 2. Financial Reporting &amp; Analysis <ul><li>Lead the preparation and review of monthly, quarterly and annual financial reports, ensuring accuracy and compliance with financial regulations and policies.</li><li>Oversee the preparation of financial statements and management reports that provide insights into financial performance.</li><li>Ensure reporting processes align with business goals and regulatory requirements.</li><li>Manage the consolidation process.</li><li>Review and approve financial statement footnotes and disclosures.</li></ul> 3. Management Reporting <ul><li>Develop and maintain management reports and dashboards.</li><li>Analyse financial results and provide insights to senior management.</li><li>Prepare variance analysis comparing actual results with budgets and forecasts.</li><li>Collaborate with the FP&amp;A team to align financial reporting with planning and analysis.</li></ul> 4. Regulatory Reporting <ul><li>Ensure compliance with reporting requirements and deadlines.</li><li>Monitor changes in reporting standards and implement necessary updates.</li><li>Liaise with external auditors during the audit process.</li></ul> 5. Stakeholder Management <ul><li>Collaborate with Finance teams to ensure financial data is accurate and up to date.</li><li>Act as the primary escalation point for critical issues, coordinating with IT and other stakeholders to ensure timely resolution.</li><li>Manage a team of Assistant Managers, Senior Associates and Associates within reporting.</li><li>Build strong working relationships with Finance, Internal Audit, Business Operations and other internal stakeholders.</li><li>Provide regular updates and escalate issues to senior management in a timely manner.</li></ul> 6. Internal Controls &amp; Compliance <ul><li>Ensure reporting processes comply with GAAP/IFRS and internal policies.</li><li>Implement and maintain internal controls related to financial reporting.</li><li>Monitor compliance procedures, identify control gaps and drive corrective actions.</li><li>Monitor adherence to risk assessment frameworks and checklists across operations, systems and processes.</li><li>Review risk assessment outcomes and implement appropriate controls to address identified vulnerabilities.</li></ul> 7. Process Improvement &amp; Reporting <ul><li>Identify and implement reporting process improvements, including automation tools and reporting systems.</li><li>Develop best practices that improve accuracy and reduce manual effort.</li><li>Standardise R2R processes across subsidiaries while maintaining necessary flexibility.</li><li>Assess reporting workflows and drive initiatives to reduce cycle times and improve accuracy.</li><li>Identify opportunities to reduce costs and improve operational efficiency.</li><li>Collaborate with internal and external stakeholders to implement process improvements effectively.</li></ul> 8. People Management <ul><li>Lead the team and ensure individual objectives and priorities align with Finance and overall business objectives.</li><li>Provide day-to-day supervision and support to direct reports in achieving operational goals.</li><li>Monitor team upskilling and continuous development in line with Finance capability requirements and service priorities.</li><li>Foster a customer-centric and service-oriented culture that encourages innovation and high performance.</li></ul> Requirements: Qualifications, Experience &amp; Skills <ul><li>A bachelor’s degree in Accounting or Finance is required.</li><li>Professional certification such as CA, CPA or ACCA is required.</li></ul> Experience <ul><li>At least 7 years of experience in financial reporting, general ledger, financial close processes or a similar area.</li><li>Strong expertise in financial controls, compliance and governance frameworks.</li><li>A proven track record in stakeholder management and service excellence.</li><li>Strong leadership and relationship management skills, with a customer-focused approach.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>A strong understanding of Finance functions and processes.</li><li>Real estate or related-sector experience is preferred.</li><li>Experience in finance shared services is preferred.</li><li>Middle East regional experience is preferred.</li></ul> Technical Skills &amp; Competencies <ul><li>Experience with ERP systems such as Oracle Fusion and FCCS.</li><li>Familiarity with tools and technologies such as ARCS and AI-driven analytics.</li><li>Strong knowledge of GAAP/IFRS and financial reporting requirements.</li><li>Behavioural Competencies</li><li>Strategic orientation</li><li>Customer focus</li><li>Intrapreneurial thinking</li><li>Talent focus and employee centricity</li><li>Process excellence and execution focus</li><li>Innovation</li><li>Team leadership</li></ul>

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144 hr practices Jobs found

Customer Experience Director

Inside Sales Engineer

Business Process Manager & Strategic Program Manager – MFG/SCM

Finance Manager

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Equipment Maintenance Manager

Consulting Engineer - Data Center

Consulting Engineer - Routing, Switching, SDWAN

Senior Manager Financial Reporting (Real Estate)

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Skills

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144 hr practices Jobs found

Customer Experience Director

Inside Sales Engineer

Business Process Manager & Strategic Program Manager – MFG/SCM

Finance Manager

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Equipment Maintenance Manager

Consulting Engineer - Data Center

Consulting Engineer - Routing, Switching, SDWAN

Senior Manager Financial Reporting (Real Estate)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.