Account Manager

Associate Director– Business Transformation Food & Agri Industry

SAP Lead

Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

EH&S Analyst I

Hardware Qualification & Development Support Engineer

Senior Account Sales (Wafer Fab Equipment)

M4 Manager IV, Customer Engineer

Role Description: <ul><li>The Account Manager will be responsible for driving sales growth and managing customer relationships for the Industrial &amp; Commercial Transportation (ICT) Business Unit in West India. The role focuses on developing strong relationships with existing and new OEM and Tier-1 customers, identifying new business opportunities, increasing market share and ensuring customer satisfaction.</li><li>The Account Manager will work closely with cross-functional teams to support customers from concept development through production. </li><li>The Account Manager, West India – ICT Business Unit will be responsible for driving business growth and customer engagement in alignment with our client SET Methodology – Strategy, Execution, and Talent.</li></ul> Responsibilities: Strategy <ul><li>Develop and maintain strong long-term relationships with OEM and Tier-1 customers across the region.</li><li>Understand customer roadmaps, market trends and industry developments to identify growth opportunities.</li><li>Create and execute account strategies that support our client business objectives.</li><li>Identify new customers, applications and programs that can drive growth.</li><li>Increase our client market share through product spec-in, product conversion and competitive replacement opportunities.</li><li>Promote our client proposition and strengthen brand presence within customer organizations.</li><li>Monitor competitor activities and provide market intelligence to support business decisions.</li><li>Support value engineering and cost optimization initiatives that create mutual benefit for customers and our client .</li></ul> Execution <ul><li>Achieve assigned sales, revenue and growth targets.</li><li>Develop and maintain a strong opportunity pipeline and ensure timely conversion of opportunities.</li><li>Manage customer opportunities from concept stage through production launch.</li><li>Prepare accurate sales forecasts and support business planning activities.</li><li>Lead commercial discussions including pricing, negotiations and agreement execution.</li><li>Coordinate with Engineering, Product Management, Operations, Supply Chain and Customer Service teams to ensure customer requirement are fulfilled.</li><li>Drive timely collection of receivables and support healthy financial performance.</li><li>Prepare and maintain account plans for key customers.</li><li>Ensure accurate reporting and opportunity management through Salesforce (SFDC).</li><li>Deliver an exceptional customer experience through proactive engagement.</li></ul> Talent <ul><li>Build strong working relationships across regional and global teams.</li><li>Collaborate effectively with cross-functional stakeholders to achieve business objectives.</li><li>Share customer insights and market knowledge with internal teams to support strategic decision making.</li><li>Demonstrate our client values through teamwork, accountability, integrity and customer focus.</li><li>Act as a trusted advisor to customers and an effective representative of our client in the market.</li><li>Continuously develop commercial, technical, and industry knowledge to support long-term business growth.</li></ul> Requirements: EDUCATION/KNOWLEDGE <ul><li>Bachelors Degree (BE/B.Tech) in Mechanical, Electrical, Electronics, Mechatronics or related Engineering discipline.</li><li>MBA is preferred but not mandatory.</li><li>3–5 years of experience in Sales, Business Development, Account Management or Application Engineering.</li><li>Experience in the Automotive, Commercial Vehicle, Off-Highway, Industrial Vehicle or Automotive Components industry is preferred.</li><li>Exposure to OEM and Tier-1 customer management will be an advantage.</li><li>Strong commercial understanding and customer-facing experience.</li><li>Knowledge of automotive product development cycles is desirable.</li><li>Familiarity with CRM tools such as Salesforce is preferred.</li></ul>

Role Description: <ul><li>The Associate Director of Business Transformation (BT) for Food and Agriculture (F&amp;A) Industry will play an important role in building and growing our consulting services within the Food &amp; Agri vertical.</li><li>This role requires strong domain expertise, superior consulting skills, and a proven track record.&nbsp;</li></ul> Responsibilities: Leadership and Strategy <ul><li>Grow and expand the Business Transformation Solutions practice for Food &amp; Agri domain.&nbsp;</li><li>This includes refining and executing a strategy/GTM POV.</li><li>Lead and mentor the junior consultants within the team.</li><li>Foster a culture of innovation, collaboration, and continuous improvement within the business transformation team.</li><li>Identify and assess emerging trends and technologies to drive service offerings and client solutions.</li></ul> Client Engagement and Business Development <ul><li>Develop strong relationships with key stakeholders in the Food &amp; Agri domain.</li><li>Lead business development efforts, including identifying and pursuing new business opportunities, proposal development (along with pre-sales team), and client presentations.</li><li>Collaborate with sales and marketing teams to develop and implement go-to-market strategies for Business Transformation services.</li><li>Ensure a high level of client satisfaction through a strong understanding of the F&amp;A industry and focus on value creation &amp; ROI for clients.</li></ul> Project Management and Delivery <ul><li>Lead the execution, and successful delivery, of business transformation projects, ensuring they are completed on time, within scope, and within budget.</li><li>Take accountability for project governance and best practices to ensure consistent project execution and quality.</li><li>Provide guidance and support to junior members within the BTS team, as well as any other practice members participating in the project, helping them navigate operational challenges and deliver impactful results.</li></ul> Market Insights &amp; Trends:&nbsp; <ul><li>Stay informed about industry trends, competitive landscape, and regulatory changes impacting healthcare and life sciences to inform strategic decision-making.</li><li>Contribute to thought leadership initiatives, positioning the company as a trusted advisor in the industry.</li></ul> Requirements: <ul><li>Around 10 years of experience with minimum 5 years in consulting/technology consulting.</li><li>Proven track record of growing a business transformation/consulting practice.</li><li>Strong Food &amp; Agri domain expertise, with a solid understanding of industry challenges, trends, and regulations.</li><li>Experience with a variety of technology solutions relevant for Food &amp; Agri domain.</li></ul> Skills, Other requirements <ul><li>Superior leadership and team management skills.</li><li>High drive and energy to plan and execute consulting projects for our client.</li><li>Strong business acumen and strategic thinking abilities, with a focus on driving results and achieving business objectives.</li><li>Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, stakeholders, and team members.</li><li>Strong problem-solving and analytical skills, with a focus on delivering innovative and practical solutions.</li><li>Proven track record in US and/or Asian markets and Food &amp; Agri clients.</li><li>Role will involve significant travel.</li></ul>

Responsibilities: <ul><li>Lead and manage the SAP support team responsible for supporting global manufacturing operations.</li><li>Act as the key interface between business stakeholders, SAP functional teams, and external partners.</li><li>Drive post-go-live stabilization, continuous improvement, and process optimization initiatives across the SAP landscape.</li><li>Provide cross-functional oversight across SAP FICO, MM, PP, SD, and Security modules.</li><li>Ensure effective issue resolution and support delivery for business-critical processes.</li><li>Partner with regional and global stakeholders to understand business requirements and translate them into SAP solutions.</li><li>Support enhancement initiatives and contribute to process standardization across multiple sites.</li><li>Guide and mentor SAP Business Analysts while fostering collaboration and knowledge sharing within the team.</li><li>Monitor support performance and ensure service levels are maintained.</li><li>Contribute to the long-term SAP roadmap and help shape the SAP operating model.</li></ul> Requirements: <ul><li>Bachelors degree in Information Technology, Computer Science, Business Administration, or a related discipline.</li><li>Strong functional expertise in SAP, with preference for candidates possessing a FICO background.</li><li>Broad understanding of end-to-end business processes and cross-functional integration across MM, PP, SD, and Security.</li><li>Experience supporting SAP S/4HANA environments.</li><li>Hands-on experience in SAP implementation, rollout, or post-go-live support projects.</li><li>Strong understanding of manufacturing business processes and experience supporting manufacturing environments.</li><li>Ability to perform functional analysis, configuration, testing, and issue resolution.</li><li>Proven experience leading, mentoring, or managing SAP teams.</li><li>Strong stakeholder management and business partnering capabilities.</li><li>Experience working in regional or global environments with multiple business units or sites.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to operate effectively in a fast-paced and collaborative environment.</li><li>Preferred Qualifications</li><li>Experience in SAP S/4HANA Public Cloud environments.</li><li>Exposure to manufacturing system integrations and third-party applications.</li><li>Experience in establishing or supporting SAP Centres of Excellence or shared service environments.</li><li>SAP certification(s) would be advantageous.</li><li>Experience supporting global template environments and process standardization initiatives.</li></ul>

Responsibilities: Technical: <ul><li>Collaborate with the MAgNA Tech support team to promptly resolve dealer service &amp; parts issues and improve customer satisfaction.</li><li>Provide regional and on-site system training to aid in troubleshooting and repairing equipment.</li><li>Work with the Dealer Service team to advance the Service Management Development and Certification Program.</li></ul> Dealer Development: <ul><li>Participate in the new dealer selection and onboarding processes.</li><li>Conduct capability assessments for dealers and develop action plans to enhance their performance.</li><li>Ensure dealer participation in required technical training and certification programs for products.</li><li>Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).</li><li>Assist dealerships in improving absorption rates through increased sales.</li></ul> Parts &amp; Service: <ul><li>Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.</li><li>Basic understanding of Service&amp; parts Operations management and KPIs</li><li>Promote the usage of our client OEM service parts within assigned dealerships.</li><li>Increase dealership participation in parts programs and promotions.</li><li>Provide technical assistance related to parts to dealerships.</li></ul> Quality, Warranty &amp; Campaigns: <ul><li>Ensure dealers personnel are trained in warranty processes and procedures.</li><li>Monitor campaign completion and advocate for 100% closure on all safety-related issues.</li><li>Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.</li><li>Conduct regular warranty audits to ensure compliance with warranty policy.</li><li>Report field issues and repeated failures to the quality team.</li></ul> Requirements:&nbsp; Education: <ul><li>Bachelor’s Degree and experience in agriculture, or construction industry.</li></ul> Required Qualifications: <ul><li>Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.</li><li>Knowledge of dealership operations and working with dealers</li><li>Good understanding of service and parts operations management</li><li>Strong Technical knowledge in Agricultural equipment’s</li><li>Excellent verbal and written communication skills for effective interaction with dealers and customers.</li><li>Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.</li><li>Intermediate to advanced knowledge of Microsoft Office Applications.</li><li>Ability to Tavel 75% of the time.</li><li>Valid driver’s license with a clean driving record.</li></ul>

Responsibilities: Executive Support: <ul><li>Act as the primary point of contact for internal and external stakeholders on behalf of the MD.</li><li>Manage complex calendars, schedule meetings and appointments.</li><li>Prepare agendas, presentations, and reports for meetings.</li><li>Handle email correspondence and ensure timely responses.</li></ul> Travel Management: <ul><li>Liason with travel partner as SPOC for Travel Desk. Ensure timely wallet top up and accurate record-keeping. Manage Travel partner payment process and vendor management on SAP.</li><li>Arrange and coordinate domestic and international travel accommodations for the executives and others, including flight bookings, hotel accommodations, transportation, and itinerary planning.</li><li>Monitor travel itineraries, provide updates, and address any last-minute changes or emergencies.</li></ul> Confidentiality and Discretion: <ul><li>Handle sensitive and confidential information with intergrity, discretion and professionalism.</li><li>Maintain a high level of confidentiality in all aspects of the role.</li></ul> Compliance: <ul><li>Ensure 100% compliance on:&nbsp;</li><li>Vendor onboarding and documentation</li><li>Office safety protocols</li><li>Third-party office staff compliance</li><li>POSH training completion for all employees</li><li>Maintain accurate compliance records and provide periodic reports.</li></ul> Vendor Management: <ul><li>Oversee compliant and timely onboarding of vendors.</li><li>Supervise procurement quality assurance in SAP.</li><li>Ensure adherence to procurement policy from PO to Pay cycle.</li><li>Maintain accurate records for PO process, approvals, invoices, and agreements.</li></ul> Budgeting: <ul><li>Track monthly admin budget and ensure spend efficiency.&nbsp;</li><li>Provide 100% accurate monthly budget forecasting.&nbsp;</li><li>Monitor expenses and prepare reports for leadership review.</li></ul> Employee Engagement: <ul><li>Lead quarterly and annual R&amp;R programs, including trophy and certificate management.&nbsp;</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Organize annual employee meets and engagement activities.&nbsp;</li><li>Ensure comprehensive onboarding for new joiners.</li></ul> Administrative Support &amp; Office Management: <ul><li>Oversee the general administrative functions of the office, handle administrative tasks including drafting correspondence, filing documents, and maintaining organizational systems.</li><li>Oversee the smooth operation of the corporate office, ensuring office supplies are stocked, equipment is maintained, and facilities are well-organized.&nbsp;</li><li>Ensure office operations run smoothly, maintaining a clean and well-organized workspace.</li><li>Help with ad-hoc tasks and projects as directed by the CXOs and corporate employees.</li><li>Serve as a liaison with building management vendor, external vendors, and service providers to address any office-related needs/issues.&nbsp;</li><li>Supervise office pantry and security staff</li></ul> Communication and Correspondence: <ul><li>Act as the primary point of contact between the CXOs and internal/external stakeholders.</li><li>Handle incoming and outgoing communications, including emails, phone calls, and mail.</li><li>Draft and proofread documents, reports, and presentations.</li><li>Draft and distribute internal and external communications, including announcements and reports for the CXOs</li><li>Coordinate and facilitate effective communication within the office.</li></ul> Requirements: <ul><li>5 years +&nbsp;</li><li>Global MNC experience is preferred.</li><li>Bachelors degree in business administration, management, or a related field (preferred).</li><li>Proven experience as both personal assistant and admin lead.</li><li>Excellent communication skills, both written and verbal, with the ability to interact professionally with individuals at all levels.</li><li>Strong attention to detail and accuracy in all work performed.</li><li>Strong organizational and multitasking abilities.</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Understanding of 3rd Party Compliances.</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent</li><li>2–3+ years in customer service / order management (manufacturing preferred)</li><li>Strong communication and stakeholder management skills</li><li>Experience handling customer complaints and resolution</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proactive mindset with strong ownership and accountability</li><li>SAP knowledge preferred</li><li>Mandarin communication capability is a plus</li></ul>

Responsibilities: EHS Analysts have full authority to: <ul><li>input, maintain, and update internal EHS databases and logs</li><li>Generate, analyze, and distribute EHS performance reports</li><li>Manage document versions and ensure accessibility of EHS policies and procedures</li><li>Coordinate with contractors, labs, or suppliers for compliance support</li><li>Can initiate fact-finding activities for minor incidents and near misses</li></ul> EHS analysts are required to escalate the following: <ul><li>Approval of changes to EHS policies, programs, or procedures</li><li>Final review and submission of external regulatory reports to government agencies</li><li>Signing of contracts or service agreements with third-party vendors</li><li>Initiation of major corrective actions involving cost, manpower, or cross-functional coordination</li><li>Disciplinary recommendations related to EHS non-compliance (major safety violations)</li></ul> Requirements: <ul><li>Minimum 1 to 3 years or more working experience in Environment Health and Safety Roles</li><li>Experience as a Safety Officer or Pollution Control Officer is an advantage</li><li>Experience in working with a multinational company, local or abroad, is an advantage</li><li>College degree, major in Environmental, Chemical, Electrical, Mechanical Civil Engineering.</li><li>Highly Knowledgeable in MS Office applications (Word, Excel, PowerPoint, Forms, etc.)</li></ul>

Responsibilities: <ul><li>Perform tool build, integration, testing and troubleshooting</li><li>Ensure tool remains up for Process and other hardware qualifications</li><li>Work with Clean Room Facilities group to specify facilities requirements</li><li>Understand facilities availability and needs of the tool and work with the facilities group to manage &amp; troubleshoot any facilities related issues</li><li>Qualification of non-system components (isolated from application)</li><li>Define &amp; execute Qualification plans; Define, execute and qualify calibration procedures (off and on tool)</li><li>Performs all standard service activities through Tier I. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs</li><li>Responds to customer tool issues by communicating with other engineers and participating in escalation conference calls</li><li>May participate in projects to reduce costs and increase uptime.</li><li>Verifies operational quality of system equipment. Assists senior engineers as needed</li><li>Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers</li><li>Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.</li><li>Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.</li><li>Assumes responsibility for complete customer satisfaction within work area</li><li>Assists in planning, communicating, and coordinating support plans with customer management</li><li>Complies with all safety procedures and consistently demonstrates safety as a value</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Materials Science, or related field.</li><li>5+ years of experience in hardware qualification, testing, or development support in semiconductor or high-tech equipment industry.</li><li>Hands-on experience with test equipment, data acquisition systems, and failure analysis.</li><li>Strong understanding of hardware design principles and reliability testing methodologies.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Ability to work in a fast-paced, cross-functional environment.</li><li>High level technical knowledge in at least one R&amp;D discipline (Optic, Electronic, Motion, SEM): (1) Support R&amp;D module owner in “Off &amp; On Tool” Module Integration, Calibration and Qualification (2) Qualify Module performance to spec (on &amp; off tool) (3) Support R&amp;D Development (C&amp;F) activities</li></ul>

Responsibilities: <ul><li>Act as the primary account owner, representing company to the customer and the customer internally across all sales-oriented activities.</li><li>Identify customer needs and develop, refine, and implement complex sales strategies to drive sustainable growth.</li><li>Engage existing and new customers to present company products and service offerings.</li><li>Coordinate and lead customer demonstrations in collaboration with Product Business Group representatives.</li><li>Communicate company product roadmaps, capabilities, and value propositions effectively to customers.</li><li>Translate customer technology requirements into actionable insights for internal product and engineering teams.</li><li>Prepare pricing quotations, lead negotiations, and drive deals to closure. Submit complete and accurate documentation to secure order bookings.</li><li>Conduct follow-up activities on accounts receivable to ensure timely payment and financial compliance.</li><li>Maintain structured coverage for all assigned accounts, ensuring strong engagement at multiple stakeholder levels.</li><li>Document and track all customer interactions, including detailed summaries of customer visits.</li><li>Develop and execute customer-specific action plans, ensuring timely follow-through and measurable outcomes.</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering, Business, or a related field (advanced degree preferred)</li><li>Significant experience in account sales, business development, or technical sales within semiconductor, capital equipment, or advanced manufacturing industries</li><li>Proven ability to manage complex customer accounts and sales cycles</li><li>Strong strategic selling and negotiation capabilities</li><li>Excellent stakeholder management and communication skills</li><li>Ability to translate technical requirements into business solutions</li><li>Ability to travel locally and regionally</li></ul>

Responsibilities: <ul><li>Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.</li><li>Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.</li><li>Ensures customer satisfaction with Company service and system performance.</li><li>Interviews, hires, and trains customer engineers as necessary to support regional business.</li><li>Ensures employee satisfaction through:</li><li>Communication of business progress and all related action.</li><li>Setting goals and controlling achievements.</li><li>Establishing training and career development plans.</li><li>Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.&nbsp;</li><li>Ensures employee satisfaction through:</li><li>Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.</li><li>Achieves guaranteed up time and other parameters as sold to customers.</li><li>Promotes quality improvement processes to:</li><li>Reduce cycle time</li><li>Drive continuous improvement of technical performance&nbsp;</li><li>Empower the work force</li></ul> Requirements: <ul><li>10–12+ years experience</li><li>Managing teams of 8–10 engineers/technicians</li><li>Strong semiconductor customer engineering background&nbsp;</li></ul>

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114 hr shared service Jobs found

Account Manager

Associate Director– Business Transformation Food & Agri Industry

SAP Lead

Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

EH&S Analyst I

Hardware Qualification & Development Support Engineer

Senior Account Sales (Wafer Fab Equipment)

M4 Manager IV, Customer Engineer

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114 hr shared service Jobs found

Account Manager

Associate Director– Business Transformation Food & Agri Industry

SAP Lead

Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

EH&S Analyst I

Hardware Qualification & Development Support Engineer

Senior Account Sales (Wafer Fab Equipment)

M4 Manager IV, Customer Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.