Talent Acquisition Specialist

QE Specialist

Customer Service Specialist

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Customer Service / Order Management Specialist

Assistant Manager, Continuous Improvement

TA Specialist

AVP - FIG (Client CDD/KYC)

Deputy Team Lead (VP1/2) – KYC / CDD / AML

SVP / FVP  - KYC Operations - GWB

Responsibilities: <ul><li>Manage the recruitment process end to end</li><li>Keep an overview of our recruitment needs via regular meetings with our Hiring Managers</li><li>Verify job descriptions with the hiring manager and design interview questions that reflect the positions requirements and attract talents to the company</li><li>Determining selection criteria for the open positions, in line with the organizations-culture and strategy</li><li>Sourcing of potential candidates through different sourcing channels</li><li>Screening of potential candidates and planning interviews and assessments</li><li>Run regular updates to hiring managers</li><li>Engaging with Senior Stakeholders</li><li>Organize and lead feedback sessions and coordinate the hiring decision</li><li>Propose employment offers in line with the company guidelines</li><li>Ensure that the recruitment process is efficient, effective and equitable</li><li>Foster long-term relationships with candidates</li><li>Designed and implemented innovative TA strategies for effective candidate sourcing</li><li>Developed strategic staffing plans aligned with business priorities</li></ul> Requirements: <ul><li>Minimum 7 year’s experience in recruiting for manufacturing or niche hiring along with commercial hiring.</li><li>Must have experience in recruitment metrics and analytics</li><li>Able to perform as an individual contributor and be hands-on</li><li>Well versed in social media, resume databases and professional networks</li><li>Experience with headhunting for mid-level positions</li><li>Hands-on experience with full-cycle recruiting using interview techniques</li><li>Good interpersonal and influencing skills. Has the ability to engage senior stakeholders.</li><li>Has a strong passion and desire to make a difference</li><li>Growth mindset and learning agility</li><li>Should have a recognized Masters / Bachelors degree</li><li>Proficient MS Excel</li></ul>

Responsibilities: <ul><li>Provide real-time QA oversight on the production floor, in warehouse areas, and during qualification activities.</li><li>Perform batch record and logbook review, ensuring accuracy, completeness, and compliance with GDP standards.</li><li>Execute and document line clearance and room readiness inspections prior to manufacturing activities.</li><li>Review qualification and validation protocols for clarity, compliance, and alignment with regulatory and internal quality expectations.</li><li>Support execution of qualification protocols by providing on-site quality presence during testing and ensuring deviations are properly documented and escalated. 6.	Initiate, investigate, and support closure of deviations, non-conformances, and CAPAs related to manufacturing and qualification activities.</li><li>Collaborate with cross-functional teams to ensure timely and compliant execution of commissioning, qualification, and validation activities.</li><li>Support the development and maintenance of site-specific quality procedures (SOPs, work instructions, forms) governing manufacturing, warehousing, engineering, maintenance, and validation operations.</li><li>Review and approve site procedures to ensure clarity and compliance with cGMP standards.</li><li>Maintain awareness of site policies, cGMP regulations, and evolving regulatory expectations applicable to sterile injectable operations.</li><li>Participate in internal walkthroughs, audit preparations, and readiness activities for regulatory inspections.</li><li>Support the implementation of continuous improvement initiatives and site quality metrics.</li></ul> Requirements: Qualifications/Experience <ul><li>Bachelor’s degree in a scientific, engineering, or technical discipline (e.g., Biology, Chemistry, Pharmacy, Engineering)</li><li>2–5 years of experience in quality assurance, manufacturing, or validation in a cGMP-regulated pharmaceutical or biotech manufacturing environment</li><li>Working knowledge of FDA, EU, and ICH guidelines related to sterile manufacturing, validation, and data integrity</li><li>Experience supporting commissioning and qualification activities is strongly preferred</li><li>Familiarity with GDP, batch record review, and deviation documentation processes</li></ul> Skills/Competencies <ul><li>Strong attention to detail and commitment to compliance</li><li>Solid written and verbal communication skills</li><li>Ability to work collaboratively across departments in a fast-paced environment</li><li>Comfortable supporting shop-floor activities and cross-functional execution teams</li><li>Proficient in using quality systems and document management tools</li><li>Flexible and adaptable to changing priorities and evolving project timelines</li><li>Commitment to data integrity, continuous improvement, and patient safety</li></ul>

Responsibilities: <ul><li>Manage incoming customer orders, phone and email enquires relating to price, delivery and product selection.</li><li>Respond to customer technical enquiries with information provided from Hub TSE’s and/or Product Management.</li><li>Update key accounts with regular open order status reports.</li><li>Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.</li><li>Identify new business opportunities and engage with relevant team members to close opportunities.</li><li>Help clients identify additional needs from our product portfolio.</li><li>Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.</li><li>Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.</li><li>Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.</li><li>Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.</li><li>Attend the meetings chaired by the Supply Chain Manager &amp; Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.</li><li>Undertake other duties as required from time to time by the Sales Operations Manager</li><li>Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.</li><li>Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.</li><li>Follow all company internal procedures and policies.</li><li>At all times act in the best interest of both internal and external customers.</li><li>Support CSS other team members as required.</li><li>Ensure all relevant sales documentation is filed accurately to align with company CRD Order Management Policy.</li><li>Ensure customer returns (RMA’s) are managed from initial enquiry through to credit issue.</li><li>Ensure adequate notice of absence is provided to allow coverage of the role.</li></ul> Requirements: <ul><li>Secondary Education Level.</li><li>High proficiency with SAP Microsoft &amp; MRP applications</li><li>Ability to organise self and manage multiple tasks.</li><li>Previous Customer Service / Sales experience essential.</li><li>The ability to adapt to different types of customers</li><li>Manage high workload with quick accurate responses to customer inquiries</li><li>Be able to communicate confidently and effectively.</li><li>Work as part of a close Customer Service team to provide an Exceptional Customer Experience</li></ul>

Responsibilities: Regulatory Support: Innovation:&nbsp; <ul><li>Work closely with R&amp;D and business partners regarding regulatory matters.&nbsp;</li><li>Work closely with Product development, marketing, legal and all relevant teams to ensure local regulatory and external requirements, restrictions and risks are identified, accurate, relevant and timely input given to innovation projects. (These could be in areas of claims, labelling, permitted additives/formulations, new product regulations.)</li><li>Performs regulatory compliance assessments for the markets of scope.</li><li>Performs technical registrations across markets of scope through preparing registration files and applying at the government bodies responsible for registration.</li></ul> Advocacy: <ul><li>Understands external environment and regulatory developments, supports building lobbying plans, advocacy priorities and actions aligned with relevant interfaces (legal, R&amp;D.)</li><li>Provides RA input on the topic and helps to implement the communication plan with other functions locally.</li><li>Implement advocacy plans for regulatory changes or new product regulations.</li><li>Represent the function in external platforms on technical issues, lobby activities and approvals to support aligned and agreed lobby/advocacy topics.</li></ul> Wellbeing Support: <ul><li>Propose / calculate the nutrition facts of recipes/breakfasts/snacks with our products, comparison with other traditional options.</li><li>Assist in compliance with nutrition regulations and self-governance, localization of substantiation for claims (TV, print, web, POS).</li><li>Management of a nutrition database of products in the region, populating it with renovations and innovations</li></ul> Requirements: <ul><li>A Scientific degree (Pharmacy, Science.), a nutrition degree is a plus.</li><li>Should have a minimum of 1-3 years of experience in Regulatory Affairs/Nutrition Function in a Food Industry.</li><li>Ability to be a team player in support of the team and the business.</li><li>Ability to organize and coordinate</li><li>Ability to work in a high-pressure environment with tight deadlines</li><li>Analytical thinking with the ability to plan, prioritize and deliver results&nbsp;</li><li>Knowledge of the health agenda in food and nutrition and awareness of key players in the Reg and wellbeing debate&nbsp;</li><li>Commercial interest with the ability to demonstrate a committed approach to delivering for the customer and consumer.</li><li>A confident communicator capable of presenting.</li><li>Good Language Skills / Vocabulary in written and spoken English and preparation of Techno legal drafts.</li><li>Any other languages like French is a good to have.</li></ul> Work Environment: <ul><li>Based in Cairo.</li><li>Internal Relationship: Legal, Marketing, supply chain, Corporate Affairs, R&amp;D.</li></ul>

Responsibilities: Order Entry: <ul><li>Download customer orders and forecasts from customer portals, organize, and enter into SAP system.</li><li>Work with customers, sales, and planners to resolve system alerts and ensure order and forecast accuracy.</li></ul> Material &amp; Delivery Tracking <ul><li>Coordinate with internal planners to expedite materials, manage inbound stock, and ensure timely shipment from warehouse.</li><li>Track delivery to customer sites, covering new project samples, mass production, and aftermarket requirements.</li><li>Familiar with VMI/CMI processes; monitor stock levels, replenish in time, and track quantities consumed but not invoiced, as well as received but not yet&nbsp;</li><li>consumed inventory.</li></ul> Accounts Receivable Control: <ul><li>Follow up on overdue payments with customers.</li><li>Support sales in achieving monthly collection targets.</li></ul> Quality Issue Handling: <ul><li>Use SAP to process returns, replacements, or refunds for confirmed quality issues.</li></ul> Customer Special Requirements: <ul><li>Understand customer-specific shipping requirements (labels, delivery notes, returnable packaging, etc.) and prepare work instructions for warehouse in&nbsp;</li><li>advance.</li><li>Perform monthly reconciliation with customer statements and notify Finance for invoicing.</li></ul> Other Support: <ul><li>Assist sales with price applications and adjustments.</li><li>Handle related paperwork such as new account creation, FOC, CR&amp;DR, Rebate, and Cost Claim requests.</li></ul> Requirements: <ul><li>Bachelor’s degree. CET-4 English level or above, with strong written business English skills.</li><li>Minimum 2 years of experience in order management, planning, or similar roles.</li><li>Strong coordination, communication, and problem-solving skills, with ability to work under pressure.</li><li>SAP system experience required.</li><li>Proficiency in MS Office (especially Excel)</li></ul>

Responsibilities: <ul><li>Strong knowledge with Continuous improvement tools and employs Lean methodology to support the annual Strategy Development&nbsp;</li><li>Ability to engage teams and upper management- be a face of the company at each department.</li><li>Experienced with Leader Standard Work behaviour activities.&nbsp;</li><li>Ability to handle a variety of tasks to work with plant leaders and the facility manufacturing team to execute existing processes.</li><li>Conducts regular assessments against the KWS phase progression criteria with the CIPO Team, identifies gaps, and puts actions in place to close the gaps.</li><li>Train, coach, and mentor others on enhanced processes on continual basis on CI and KWS tools and methodologies.&nbsp;&nbsp;</li><li>Acquires knowledge of KWS, lean manufacturing and industry “best in class” manufacturing operations practices to serve as a subject matter specialist.</li><li>Supports the Plant KWS team which consist of Center Of Excellence CIPO (members)</li><li>Supports the appropriate Center Teams based on Plant needs and KWS Phase progression.</li><li>Regular audits &amp; analysis to:&nbsp;&nbsp;</li><li>Identify and recognise areas of KWS compliance.&nbsp;</li><li>Identify, recognise and support implementation of KWS “best practices”</li><li>Identify areas of opportunity &amp; work with plant team to correct.</li><li>Works with other plants to share and implement KWS “best practices”</li><li>Support ongoing cross-functional teams savings opportunities analyses, tracking and updates.</li><li>Supports Technician Training in support of Technician Progression</li><li>In absence of Plant CI&amp; KWS Senior Manager, responsible for Site Daily Meeting Cadence with Tier 1-4 meetings and provides monthly analysis on the health and results sustainability.</li><li>Supports the Plant Smart Factory implementation.</li><li>To guard standards and regulations on EHS, QFS and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities. Provide support and involvement in all internal and external audits.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in a related field and&nbsp;</li><li>Minimum 5 years of experience in a manufacturing environment, with exposure to CI, Lean, or Six Sigma.</li><li>Able to work effectively in a fast-paced high-pressure environment</li><li>Understands and meets internal and external business needs with professionalism and a sense of urgency.&nbsp;</li><li>Experience in project management and cross-functional collaboration.</li><li>Able to balance conflicting priorities and still provide the organisation with clear direction and focus.&nbsp;</li></ul>

Responsibilities: Executing Hiring Strategies: <ul><li>Collaborate with business leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Develop hiring plans, agreed Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development: <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, Social Media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo. Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement: <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment: <ul><li>Manage end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Implement structured interview processes, including technical assessments</li></ul> Stakeholder Management: <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting: <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>Work from Office - 3-4 days Hybrid</li><li>Should be hands on recruiting Engineering, Manufacturing &amp; Production roles</li><li>NO visa sponsorship / relocation for this role</li></ul>

Responsibilities: <ul><li>Preparation of documentation and conduct CDD in a timely manner (FIG).</li><li>To liaise with RMs on the required documentation</li><li>Ensure that ongoing CDD reviews are conducted in tandem with internal process and policies</li><li>Ensure data accuracy in systems and documentation</li><li>Extraction of data from worksheets and reports for distribution to respective Business segments for necessary follow-up actions</li><li>Assisting BUs to respond to various CDD enquiries, which may originate from the local authorities or from correspondent banks, over client’s profile</li><li>Perform screening assessment and escalate material hits, where applicable for further clearance.</li><li>Assisting the Team Leader in providing regular statistics and presentations for updating to Senior Management</li><li>Participating in ad-hoc assignments and projects, e.g., audit, user acceptance testing etc. where required</li><li>Providing advisory support to the BUs in CDD related matters, where applicable</li></ul> Requirements: <ul><li>Tertiary holder and above</li><li>Prior working experience of at least 4-6 years in KYC / CDD roles.</li><li>Detail-oriented, yet able to think flexibly and independently to resolve problems</li><li>Knowledge of MAS regulations will be an added advantage.</li><li>Maintaining a high degree of knowledge in MAS 626 regulations and associated regulatory requirements for AML/CFT and Sanctions.&nbsp;</li><li>Emotionally mature and able to communicate maturely and independently with various stakeholders within the Bank</li><li>Comfortable with data handling, and able to perform functions on Excel, such as VLOOKUP, Pivoting and generating various graphs / charts, etc.</li><li>Attentive to details with a strong sense of interest in developing a career as a KYC / CDD specialist</li><li>Good command of both written and spoken English. The ability to speak / read additional languages is an advantage</li><li>Able to raise sensitive or potentially contentious issues in a constructive manner to arrive at appropriate solutions</li><li>Self-driven and a team player with strong interpersonal skills to communicate, influence and negotiate</li><li>Certification as an AFC specialist (e.g., CAMS / Diploma in AML, Governance and Risk) with a recognized institution will be an advantage</li><li>Language required to “Mandarin / Chinese”.&nbsp;</li></ul>

Responsibilities: <ul><li>Support the Team Manager in undertaking joint ownership, accountability, and execution in overall AML CDD strategic program for the customer segments within Group Wholesale Banking&nbsp;</li><li>Consistently review &amp; work with key stakeholders to enhance work processes to achieve operations efficiency while ensuring consistent interpretation and implementation of Group Compliance AML/CFT policies and framework&nbsp;</li><li>Revise and update local SOP and workflow processes for operational efficiency and effectiveness&nbsp;</li><li>Conduct AFC related training to the team&nbsp;</li><li>Escalate and highlight potential concerns / risks and proactively share best risk management practices&nbsp;</li><li>Ensure agreed SLAs supported by the teams are met&nbsp;</li><li>Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions&nbsp;</li><li>Work with Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance and Regulatory Audit for favourable review outcomes&nbsp;</li><li>Support and work with the KYC teams performing CDD fulfillment to meet with Bank and Regulatory requirements pertaining to customer’s life cycle with the Bank.&nbsp;</li><li>Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory score for Key Operational Risk Indicator (KORI) metrics&nbsp;</li><li>Provide oversight and steer to ensure alignment of bank’s management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops&nbsp;</li><li>Support Group AFC Ops in FACTCA and CRS reporting matters&nbsp;</li></ul> Requirements: <ul><li>At least 8 years of relevant experience in KYC / CDD.</li><li>A track record in risk and regulatory matters pertaining to know your customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise&nbsp;</li><li>Experienced in analyzing and quantifying issues tied to AML CDD / transactions / activities surveillance.&nbsp;</li><li>To demonstrate relevant experience in the management of people and relationships via supervisory experiences.&nbsp;</li><li>Together with the Group AFC Ops (where applicable), support to advise senior stakeholders with a level of confidence, knowledge, and stature in the handling of customers’ due diligence requirements&nbsp;</li><li>Align thinking and behaviours that are in tandem with the Bank’s commitment against financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement&nbsp;</li><li>Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage</li><li>Proficient in Mandarin is an added advantage</li></ul>

Responsibilities: <ul><li>Support the Head AFC Ops (COE) in taking ownership, accountability, and execution in overall AML CDD strategic program for the Corporates &amp; Investment Banking segment.</li><li>Consistently review &amp; work with key stakeholders to enhance work processes to achieve operations efficiency while ensuring consistent interpretation and implementation of&nbsp;</li><li>Group Compliance AML/CFT policies and framework</li><li>Revise and update local SOP and workflow processes for operational efficiency and effectiveness</li><li>Provide timely management reporting and conduct AFC related training to the team</li><li>Highlight of potential concerns / risks and proactively share best risk management practices.</li><li>Ensure agreed SLAs supported by the teams are met</li><li>Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions</li><li>Work with Head AFC Ops (COE) and Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance and Regulatory Audit for favourable review outcomes</li><li>Oversight and management of the KYC teams performing CDD fulfillments to meet with&nbsp;</li><li>Bank and Regulatory requirements pertaining to the customer’s life cycle with the Bank.</li><li>Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory score for Key Operational Risk Indicator (KORI) metrics</li><li>Provide oversight to ensure alignment of bank management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops</li><li>Manage business efficiency of Overseas Branch Entities via centralization platform by ensuring relevant policies and standards are continuously reviewed and updated to reflect relevant changes and best practice</li><li>Swift KYC Registry maintenance of Bank’s counterparties through the uploading of Bank’s information and responding to RFIs from counterparty Banks’</li><li>Support Group AFC Ops in FACTCA and CRS reporting matters</li></ul> Requirements: <ul><li>A strong track record in risk and regulatory matters pertaining to Know Your Customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise.</li><li>At least 10 years of relevant experience in KYC / CDD.</li><li>Experienced in analyzing and quantifying complex strategic issues tied to AML CDD / transactions / activities surveillance.</li><li>To demonstrate relevant experience in the management of people and relationships via supervisory experiences and proven leadership ability. Including the skills to develop, coach and grow teams</li><li>Able to advise senior stakeholders with great skill and a level of confidence, knowledge and stature to provide advice in the handling of customers’ due diligence requirements</li><li>Strong at influencing thinking and behaviors that align with the Bank’s commitment to financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement</li><li>Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage</li></ul>

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15 icfr specialist Jobs found

Talent Acquisition Specialist

QE Specialist

Customer Service Specialist

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Customer Service / Order Management Specialist

Assistant Manager, Continuous Improvement

TA Specialist

AVP - FIG (Client CDD/KYC)

Deputy Team Lead (VP1/2) – KYC / CDD / AML

SVP / FVP - KYC Operations - GWB

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Skills

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15 icfr specialist Jobs found

Talent Acquisition Specialist

QE Specialist

Customer Service Specialist

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Customer Service / Order Management Specialist

Assistant Manager, Continuous Improvement

TA Specialist

AVP - FIG (Client CDD/KYC)

Deputy Team Lead (VP1/2) – KYC / CDD / AML

SVP / FVP - KYC Operations - GWB

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.