Staff Certification Engineer

Security Partner Lead, Strategic Partners

Sales Manager – Device Business (South Zone)

Sales Manager – Device Business (East Zone)

Technical Support Specialist

Sensors Solution Architect

Senior Devops Engineer

Utilities Account Manager

Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

Responsibiities: <ul><li>Manage certification documents and budget with agencies such as UL, Dekra, VDE, TUV, and others to ensure compliance and timely approvals.&nbsp;</li><li>Actively participate in standards committees and working groups to influence standards development in alignment with company strategies.&nbsp;</li><li>Collaborate proactively with cross-functional teams to develop, support, and implement comprehensive changes in product standards&nbsp;</li><li>Stay up-to-date with regional and international standards developments across the energy sector.&nbsp;</li><li>Analyze proposed standards and assess their impact on current and future product lines.&nbsp;</li><li>Develop and maintain relationships with key stakeholders in standards organizations and certification agencies.&nbsp;</li><li>Provide technical expertise and guidance to internal teams regarding certification requirements and standards compliance.&nbsp;</li><li>Create and maintain documentation related to standards and certification processes.&nbsp;</li><li>Support product development teams in implementing standards-compliant designs.&nbsp;</li><li>Provides technical leadership to the engineering and product management teams on the standard requirements for products and technologies&nbsp;</li><li>Negotiate product evaluation and testing plans with agency partners&nbsp;</li><li>Assesses technical and compliance risk of products to agency requirements&nbsp;</li><li>Actively participate in standard development activities and committees to aid in aligning standards with our client Energy product and technology plan&nbsp;</li></ul> Requirements: <ul><li>Bachelor of Science degree or higher in a relevant Engineering or Science discipline.&nbsp;</li><li>Minimum of 5-years’ experience in mechanical and / or electrical engineering related positions.&nbsp;</li><li>In-depth knowledge of UL, Dekra, TUV, IEEE, and other relevant certification processes.&nbsp;</li><li>Excellent analytical and problem-solving skills.&nbsp;</li><li>Outstanding written and verbal communication skills.&nbsp;</li><li>Ability to work effectively in a team environment and across different departments.&nbsp;</li><li>Experience in developing and industrializing electrical and electronic technologies&nbsp;</li><li>Demonstrated ability to thoroughly understand technical standard requirements applicable to the energy industry, and educate others on proper interpretation&nbsp;</li><li>Possesses high degree of initiative, technical competence, engineering process knowledge and strong communication skills.</li><li>Excellent analytical and problem-solving skills.&nbsp;</li><li>Project management experience.&nbsp;</li><li>Experience with medium and high voltage products and the industrial, utility, and renewable markets.&nbsp;</li><li>Technical expertise in energy-related standards and certification processes.&nbsp;</li><li>Strategic thinking and ability to align standards development with business objectives.&nbsp;</li><li>Attention to detail and strong organizational skills.&nbsp;</li><li>Excellent interpersonal skills and ability to build relationships with internal and external stakeholders.&nbsp;</li><li>Adaptability and willingness to stay current with evolving standards and regulations.&nbsp;</li><li>Ability to influence and persuade in committee settings.&nbsp;</li><li>Time management and ability to handle multiple projects simultaneously.&nbsp;</li></ul>

Job Description : <ul><li>This role is key to supporting the Service Provider sales teams driving and developing the strategy for Security infrastructure, physical and virtual offers, and outbound program creation for demand generation of product/solution/software sales go-to-market. Experience in the IT sector and Security architectures is critical.</li><li>In this role, you will craft, implement, and grow an emerging business within . You will work closely with leading security technologies to develop compelling offerings, and Sales GTM strategy and drive big bets within our customers.</li><li>The service creation team is focused on driving long-term strategy and successful execution. </li><li>You will collaborate with cross functional groups across sales, product management, operations, and marketing to drive the key security and Security strategies and areas of opportunity in Service Providers.</li></ul> Responsibilities: <ul><li>Understanding of Partner (SP/ITSP/MSP) business models, relationship building, and capturing partner focus.</li><li>Awareness of MSP Industry trends, addressable market, products, competitive dynamics, and ability to evaluate the applicability of this with partner catalog and security service offerings.</li><li>Ability to act as a Trusted Advisor, conceptualize End-to-End service offerings, and winning themes, and build a business case with the Partner.</li><li>Ensure timely information (product and buying models) updates to partners for each relevant technology and SASE architecture area.</li><li>Work with various internal teams to build the service offering and develop launch content with partners.</li><li>Work with the partner to build the commercial modeling based on service package(s) and SLAs.</li><li>Able to Identify and predict relevant technology challenges and pitfalls in the service offering.</li><li>Able to work with partner and teams to create marketing campaigns, sales awareness, and enablement programs.</li><li>Evangelize partner service offerings and voice-of-the-partner back into BU and Sales organization.</li><li>Ability to drive program management and governance for service offering launch.</li><li>Able to collaborate with sales, client executives &amp; delivery teams of partners to deliver the business outcome.</li></ul> Requirements: <ul><li>Sales Expertise – ability to propose solutions, addressing client business issues and objectives using both and third-party solutions / services in a clear and concise manner. Having worked closely with and / or key competitors to build managed services offers is a plus.</li><li>Technical Expertise – demonstrated technical expertise in one or more architectures offered via large telcos and MSPs (e.g. SD-WAN, SASE, Security, Campus Networking), academic training or knowledge of Service Provider technologies is required to provide a comprehensive, differentiated, and valuable level of consulting advice to our clients.</li><li>Industry Expertise – demonstrated knowledge of telecommunications business to be conversant enough to present a compelling point-of-view to the client of what work should be undertaken, to help the client’s company achieve ambitious advantage and differentiation.&nbsp;</li><li>Knowledge of ITIL service management is a plus.</li><li>Delivery Expertise – demonstrable ability to successfully own the delivery of projects, that exceed client expectations in terms of deliverable quality and positive impact to the business.</li></ul>

Responsibilities: <ul><li>Develop and implement zonal sales strategies aligned with national goals.</li><li>Monitor sales performance and ensure monthly / quarterly / yearly sales target is achieved.</li><li>To work closely with employees of dealers to generate leads, ensure demonstration of devices and close sales.</li><li>Establish dealers’ infrastructure to drive the business in private and government sectors.</li><li>Build and maintain strong relationships with dealers and key accounts.</li><li>To conduct regular field visits for developing KOLs, identify new market opportunities, engaging with key customers (hospitals, clinics, healthcare professionals) to build long-term relationships.</li><li>Plan, coordinate, and execute the zonal rollout of newly launched medical devices.</li><li>Collaborate with the marketing team to ensure effective market introduction .</li><li>Conduct training programs for internal sales teams and channel partners on new product features, benefits, and usage.</li><li>Track performance of new products post-launch and provide feedback to marketing.</li><li>Medical devices portfolio includes Point of Care Ultrasound device from Butterfly. We also plan to expand this portfolio to include Butterfly Vet, along&nbsp;</li><li>With future offerings in the Cardiology, Neurology, and Gynaecology segments.</li></ul> Requirements: <ul><li>Minimum Graduate with Science Background preferably.</li><li>Expertise on consultative selling.</li><li>Ready to cover and manage large Geographies.</li><li>Professional driven by values and science.</li><li>Knows the business development process.</li><li>Aspire to learn and discuss new technologies</li><li>Ready to take the challenges for establishing new products and technologies.</li><li>The person should have a minimum of 12 to 14 years of experience working in the medical device industry in the South Zone handling capital equipment.</li><li>Preferably from Critical care, intensive care, anesthesia, Cardiology background.</li></ul>

Responsibilities: <ul><li>Develop and implement zonal sales strategies aligned with national goals.</li><li>Monitor sales performance and ensure monthly / quarterly / yearly sales target is achieved.</li><li>To work closely with employees of dealers to generate leads, ensure demonstration of devices and close sales.</li><li>Establish dealers’ infrastructure to drive the business in private and government sectors.</li><li>Build and maintain strong relationships with dealers and key accounts.</li><li>To conduct regular field visits for developing KOLs, identify new market opportunities, engaging with key customers (hospitals, clinics, healthcare professionals) to build long-term relationships.</li><li>Plan, coordinate, and execute the zonal rollout of newly launched medical devices.</li><li>Collaborate with the marketing team to ensure effective market introduction.</li><li>Conduct training programs for internal sales teams and channel partners on new product features, benefits, company</li><li>Track performance of new products post-launch and provide feedback to marketing.</li><li>Medical devices portfolio includes Point of Care Ultrasound device from Butterfly. We also plan to expand this portfolio to include Butterfly Vet, along with future offerings in the Cardiology, Neurology, and Gynaecology segments.</li></ul> Requirements: <ul><li>Minimum Graduate with Science Background preferably.</li><li>Expertise on consultative selling.</li><li>Ready to cover and manage large Geographies.</li><li>Professional driven by values and science.</li><li>Knows the business development process.</li><li>Aspire to learn and discuss new technologies</li><li>Ready to take the challenges for establishing new products and technologies.</li><li>The person should have a minimum of 12 to 14 years of experience working in the medical device industry in the East Zone handling capital equipment.</li><li>Preferably from Critical care, intensive care, anesthesia, Cardiology background</li></ul>

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


Responsibilities:&nbsp; Product &amp; Application Development Strategic Product &amp; Market Insight: <ul><li>Acquire deep application knowledge of products, quickly understanding their strengths, weaknesses, and areas for improvement.</li><li>Clearly establish competitive analysis and support defining the value proposition for new products.</li><li>Build a deep understanding of the market, competition, and customer needs to inform product strategy.</li><li>Understand competitors’ products and solutions and the evolution of target markets.</li><li>Play a prominent role in the design of technology and IP roadmaps, and support long-term product roadmaps.</li></ul> Product Definition &amp; Development: <ul><li>Define next-generation sensor products.</li><li>Work collaboratively with customers, sales teams, applications and product development engineers, and the product line manager to identify, specify, and propose optimal new products for target applications.</li><li>Solve system-level problems with the innovative products you define.</li><li>Conduct technical evaluations of early concepts to produce feasibility analysis and investigate adaptations of existing technologies to new applications.</li><li>Feedback customer application knowledge, gather market and customer requirements, and translate them into next-generation product requirements.</li></ul> Technical Support &amp; Go-To-Market: <ul><li>Provide technical support to customers, distribution, sales, and FAEs.</li><li>Define and drive the development of promotional tools (e.g., evkits, reference designs, demo kits).</li><li>Support the Go-To-Market strategy by providing promotional content for marketing campaigns, application notes, white papers, and user guides.</li></ul> Requirements: Experience: <ul><li>8+ years of industry experience in roles such as Applications Engineer, Systems Engineer, System Architect, or Product Definer.</li><li>Direct experience in a customer-facing role is highly desired.</li><li>Willingness and ability to travel to customer meetings globally (10%-20% of the time).</li></ul> Education: <ul><li>Bachelors Degree in Electrical/Electronic Engineering is required.</li><li>Masters Degree (or equivalent) in Electrical/Electronic Engineering or a related discipline is a plus.</li></ul> Domain Knowledge: <ul><li>Specific domain knowledge in power management is desired.</li></ul> ITAR/EAR Compliance Requirement: <ul><li>This position requires access to information subject to International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).</li><li>Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.</li></ul> Travel: <ul><li>Travel 1-2 weeks per quarter to meet with strategic customers and partners.</li></ul>

Responsibilities: You will make an impact in the following way: Advanced Troubleshooting:&nbsp; <ul><li>Diagnose and resolve complex issues related to the cloud application, involving in-depth of the application architecture and infrastructure.</li></ul> Root Cause Analysis:&nbsp; <ul><li>Conduct thorough root cause analyses for recurring issues, implement preventive measures, and provide insights for continuous improvement.</li></ul> Automation and Scripting:&nbsp; <ul><li>Develop and utilize scripts and automation tools to streamline processes, improve efficiency, and reduce manual intervention in issue resolution.</li></ul> Documentation:&nbsp; <ul><li>Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions to facilitate sharing and future reference.</li></ul> Customer Communication:&nbsp; <ul><li>Effectively communicate with customers, providing clear and timely updates on issue resolution progress and collaborating on preventive measures.</li><li>You will be responsible for High Performance, Scalable, Robust, and Secure Common SaaS Framework based on AWS/OCP infrastructure.&nbsp;</li><li>This framework allows customers to configure provision, upgrade &amp; monitor various network functions in carrier grade enterprise &amp; telecom networks.&nbsp;</li></ul> Security and Compliance:&nbsp; <ul><li>Ensure the security of systems and applications, adhere to compliance requirements, and implement best practices for data protection.</li></ul> Collaboration:&nbsp; <ul><li>Collaboration with internal and external stakeholders.&nbsp;</li><li>Work closely with development, QA, and operations teams to foster a culture of collaboration and continuous improvement.&nbsp;</li><li>Collaborate with client’s team to gather the requirements.</li></ul> Training and Mentorship:&nbsp; <ul><li>Provide guidance and mentorship to junior team members and promote sharing within the organization.</li><li>Troubleshoot and fix any customer issues identified internally or in the production deployments.</li></ul> Requirements: <ul><li>5-8 years of Experience in DevOps (Jenkins, AWS services, Kafka, Grafana, elastic search, Bitbucket, Git, Deployment, Documentation, Root Cause Analysis reports, Customer interactions etc)</li><li>Experience with Cloud-native SaaS development &amp; virtualization technologies, for example, AWS, ESXi, KVM, HyperV would be a plus.&nbsp;</li><li>Extensive experience in developing distributed system design.</li><li>Prefer experience with microservice architecture, large scale, public cloud, IAM</li><li>Strong knowledge of containerization technologies like Kubernetes and Docker.&nbsp;</li><li>Strong knowledge in public cloud technologies (preferably AWS) and on-premises setups.</li><li>Good knowledge of analysing backend, frontend code whenever required and able to perform some tests as per customer issues.</li><li>Experience with CI/CD tooling like Jenkins etc.</li><li>Experience with version control system like Git, Bitbucket.</li><li>Experience with IaaC (Infrastructure as a Code) tools like Terraform.</li><li>Familiarity with agile development methodologies.&nbsp;</li><li>Lead and participate in various scrum ceremonies.</li><li>Good knowledge of observability tools like Kibana, Elastic stack, Prometheus stack etc.</li><li>Good knowledge of Linux operating system</li><li>Good knowledge of programming languages like Shell scripting, Python etc.</li><li>Knowledge of REST API, API gateways&nbsp;</li><li>Effective communication skills – written, spoken, listening and presentation.&nbsp;</li><li>Great Team player and experience working with global teams and global organizations.&nbsp;</li><li>Bachelor’s in computer science or equivalent.&nbsp;</li><li>Preferably a master’s degree in computer science.</li></ul>

Key Responsibilities: <ul><li>Develop and maintain strong relationships with utility stakeholders to understand their business objectives and align our client solutions accordingly.</li><li>Collaborate with decision-makers to expand utility incentives and integrate new models into our client pilots and long-term solutions.</li><li>Act as a strategic liaison among utilities, partners, and internal teams to ensure alignment on timelines, deliverables, and goals.</li><li>Advocate for energy policies and incentives supporting our client Energy’s portfolio.</li><li>Develop scalable engagement strategies for both pre-commercial and full commercial solution launches.</li><li>Identify and develop opportunities for joint microgrid and energy management initiatives.</li><li>Support our client internal channels and partners to drive portfolio adoption within assigned utility territories.</li><li>Manage revenue forecasting, account growth, and portfolio adoption.</li></ul> Level of Responsibility <ul><li>Influences strategic business decisions at the executive level.</li><li>Tackles complex issues requiring in-depth analysis and investigation.</li><li>Engages regularly with senior leadership and external stakeholders on high-impact matters</li></ul> Required Qualifications <ul><li>Bachelor’s degree.</li><li>Minimum of 6 years in strategic account management.</li><li>At least 3 years of experience managing strategic initiatives with utilities or large enterprise partners.</li><li>Willingness and ability to travel up to 50% within the U.S.</li></ul> Requirements: Preferred Qualifications <ul><li>Bachelor’s degree in business, Engineering, or related field; advanced degree preferred.</li><li>Experience with strategic account management in the utilities or energy sector.</li><li>Knowledge of demand response programs, VPPs, and distributed energy resources (DER).</li><li>Familiarity with HVAC systems and battery technologies.</li><li>Demonstrated ability to execute consultative sales strategies and grow value for utility customers.</li><li>Direct experience in sales or account management with utilities.</li><li>Highly organized and capable of managing multiple priorities in ambiguous environments.</li><li>Strong negotiation and contract review skills.</li><li>Proven leadership and cross-functional collaboration capabilities.</li><li>Excellent written and verbal communication skills.</li><li>Program management experience and a strong record of leadership and influence are a plus.</li></ul>

Responsibilities: <ul><li>Incident Management: Efficiently assess, investigate, and manage security incidents throughout their lifecycle, determining root cause and impact.</li><li>Log Analysis: Conduct comprehensive analysis of security logs and data to identify and correlate malicious activity.</li><li>Incident Response Leadership: Lead incident response efforts, contribute to the development and maintenance of incident response plans, and coordinate effectively with relevant stakeholders.</li><li>Technology Evaluation: Conduct thorough Proof of Concept (PoC) and Proof of Value (PoV) assessments of prospective security tools to determine their efficacy and suitability.</li><li>Project Management: Apply project management principles to plan, execute, and monitor the implementation of security tools and strategic initiatives.</li><li>Technical Communication: Articulate complex technical information clearly and concisely to both technical and non-technical audiences.</li><li>Cross-functional Collaboration: Collaborate effectively with diverse teams to facilitate incident resolution and the implementation of security solutions.</li><li>Continuous Improvement: Conduct post-incident reviews to identify lessons learned and recommend enhancements to prevent future occurrences.</li><li>Security Tool Proficiency: Utilize tools such as EDR and SIEM for in-depth investigations and analysis.</li><li>Availability: Respond to security incidents on a 24x7 basis during escalations and participate in a rotational on-call schedule, including weekends and public holidays.</li><li>Additional Responsibilities: Undertake other cybersecurity-related tasks as directed by team leadership.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Security, or a related discipline, or equivalent professional experience.</li><li>A minimum of eight (8) years of demonstrable experience in cybersecurity incident response.</li><li>Comprehensive understanding of network protocols, operating systems, and fundamental security principles.</li><li>Proven ability to analyze security logs and network traffic effectively.</li><li>Exceptional problem-solving, analytical, and communication skills (both written and verbal).</li><li>Experience in conducting Proof of Concept (PoC) or Proof of Value (PoV) evaluations of security technologies.</li><li>Demonstrated knowledge and application of project management principles.</li><li>Familiarity with security tools and technologies, including CrowdStrike EDR and Splunk.</li><li>Relevant professional certifications, such as CISSP, GCIH, or CEH, are highly desirable.</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

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Location

Jobtitle

58 ict technologies Jobs found

Staff Certification Engineer

Security Partner Lead, Strategic Partners

Sales Manager – Device Business (South Zone)

Sales Manager – Device Business (East Zone)

Technical Support Specialist

Sensors Solution Architect

Senior Devops Engineer

Utilities Account Manager

Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

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Skills

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58 ict technologies Jobs found

Staff Certification Engineer

Security Partner Lead, Strategic Partners

Sales Manager – Device Business (South Zone)

Sales Manager – Device Business (East Zone)

Technical Support Specialist

Sensors Solution Architect

Senior Devops Engineer

Utilities Account Manager

Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.