Customer Experience Director

Senior Analyst, Data - VP1

Inside Sales Engineer

Business Process Manager & Strategic Program Manager – MFG/SCM

L3 Lead -  (Datamart/MXML/Risk)

Credit Risk Lead - VP1

Production Supervisor

PMO Engineer, Senior

Senior Executive HSE (Leaders of Tomorrow) DHCM

Senior Executive - Business Transformation (LOT)

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping</li><li>Responsible for Building Functional Specifications, data mappings, and data dictionary that maintains the current EDW / SDM standards</li><li>Responsible to own the entire Project / CRs from inception to production support</li><li>Assist development teams on queries pertaining to the development &amp; also support SIT / UAT testing</li><li>Attend to SIT / UAT Jira’s and abide to the SLAs</li><li>Work with production support teams as required to support production activities &amp; post-live validations</li><li>Must have impeccable written and oral communication skills down to the mapping documentation level</li><li>Ensure that documentation is captured, maintained, understood by and available to business and/or IT partners</li><li>Escalate critical technical issues and potential problems as needed to the Project Manager/ TDM to address any related issues in advance of deadlines</li><li>Should able to communicate with users and support their queries</li></ul> Requirements: <ul><li>Must have over 7 years related work experience.</li><li>Extensive knowledge &amp; experience in Teradata and SQL, Informatica PowerCenter V10+</li><li>Experience on Database Hadoop (Hive, Impala, beeline)</li><li>Understanding of software development lifecycle methodology</li><li>Exposure in database tuning would be an advantage</li><li>Exposure in Data Mapping &amp; Modelling, Impact Assessment</li><li>Knowledge in Python &amp; Unix scripting would be an added advantage</li></ul>

Responsibilities: <ul><li>Identify Sales Opportunities: Proactively identify and pursue new sales opportunities through research, networking, loss accounts and outreach.</li><li>Lead Generation : Generates leads and qualifies prospects for external sales engineers</li><li>Quotations: Generates Standard quotations for products, tubings, hoses and parts.</li><li>Customer Relationship Management: Build and maintain strong relationships with existing and potential customers, ensuring their needs are met and exceeded.</li><li>Securing Orders: Secure orders for repeat business and simple new orders, ensuring customer satisfaction and loyalty.</li><li>Support Sales Engineers: Assist sales engineers by setting up meetings with prospective customers and providing them with necessary information and support.</li><li>Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer needs.</li><li>Sales Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.</li><li>Collaboration: Work closely with the sales colleagues to develop and implement effective sales strategies.</li><li>Customer Feedback: Gather and analyse customer feedback to improve services, and sales processes.</li><li>Training and Development: Continuously improve your knowledge of our products and services, as well as sales techniques and industry best practices.</li></ul> Requirements: <ul><li>Ideally you will have technical experience working with mechanically engineered / process equipment products or services.&nbsp;</li><li>This role requires you to work with various key clients and customers – the ability to be agile, solve problems effectively and make commercially astute decisions on the go is essential. Comfortable working with KPIs.&nbsp;</li><li>Ideally you will have knowledge in a Sales function preferably in a Business-to-Business environment; an understanding of Customer Relationship Management and Enterprise Resource Planning systems would be an asset.&nbsp;</li><li>Due to the nature of our business, the ability to collaborate across countries/departments within a corporate environment would be an asset.&nbsp;</li></ul>

Responsibilities: Program Management: <ul><li>Responsible for overseeing and leading the entire project to ensure the scope and project milestones are met successfully.</li><li>To act as a liaison person between the entire project team (internal and external) and ensure alignment.</li><li>Collaborate with all parties to ensure program meets time, scope, quality and cost targets.</li><li>Report regularly the progress of the program to the stakeholders (Up to group Executive level )</li><li>Manage and lead cross-functional project team members</li><li>Responsible to acquire project resources and form project team (multi-discipline). Develop the team according to project &amp; team needs.</li><li>Manage changes to the project scope, project schedule and project costs using appropriate verification techniques</li><li>Measure project performance using appropriate tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with internal and external stakeholders.</li><li>Initiates project scope, requirements and key deliverables by collecting or receiving from management team.</li><li>Responsible to develop Project Management Plan, consistently monitor and control project progress.&nbsp;</li><li>Utilize Project Management Software (such as Microsoft Project) to generate schedules, analyse critical path/ float, and monitor project progress.&nbsp;</li><li>Take a leadership role in coordination of the team member activities. Navigate team to project goal.</li><li>Perform project risk assessment and determine risk respond plan. Regularly monitor identified risks and actively look /aware new potential risk once project progressed&nbsp;&nbsp;</li></ul> Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 10+ years experince in supply chain</li><li>Proven experience (typically 5+ years) in business process management &amp; driving strategic programs/projects/process improvement with domain knowledge and experience either in Supply Chain (Planning/Purchasing/Warehouse/Logistics) or Manufacturing (Industrial Engineering/Project Management)&nbsp;</li><li>Fluent English and ability to articulate clearly</li><li>Need to have experience in program/project management</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li></ul>

Responsibilities: <ul><li>Plan technical and functional deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to technical delivery. </li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Plan &amp; allocate resources to support EOD tasks &amp; day to day Production tasks requiring assistance.</li><li>Oversee the deployment tasks, arrange for peer review of codes, maker-checker assignment &amp; updating status to release team.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>Strong Murex skills (Datamart/MXML/Risk)</li><li>Good business domain knowledge in Global Markets and Group Risk</li><li>More than 10 years track record in developing and delivering global/regional IT capabilities for a multi-national/regional company with annual budgetary responsibility</li><li>More than 3 years leadership experience in managing IT delivery teams</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or other large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

Responsibilities: <ul><li>Work with different IT teams across infrastructure, and other divisions to deliver system solutions for the business.</li><li>Build a strong relationship and manage expectations with users and stake holders.</li><li>Oversee Credit Risk delivery and align team (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to Functional delivery. </li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>6-9 Years of experience in Murex Credit risk Domain (MLC, Limits monitoring, LRB &amp; counterparty risk )</li><li>Experience in major upgrade project in Risk domain.</li><li>Good understanding of Murex Credit Risk module</li><li>Strong business domain knowledge in Global Markets and Credit Risk</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or another large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

Responsibilities: <ul><li>Plan and analyze the WIP, resources and activities in ensuring line continuity.&nbsp;</li><li>Effective line management and lot movement to meet OTD.&nbsp;</li><li>Coordinate with planner in production schedule to maximize the line utilization.&nbsp;</li><li>Implement effective work methodologies to ensure consistently high-quality output and productivity.&nbsp;</li><li>Together with engineering team, effective execution of assigned WI, SOP and target.&nbsp;</li><li>Drive together with Engineers in minimizing scraps and mishandling in the line.&nbsp;</li><li>Establish cross-training plans and proper certifications and re-certifications for respective team.&nbsp;</li><li>Responsible for managing the shift manpower and achieving the turnover target.&nbsp;</li><li>Compliance with CSR, EHS, QM, ESD, 5S standard and cleanroom protocol.&nbsp;</li></ul> Requirements: <ul><li>Minimum a Diploma/Degree in Electronic or Electrical Engineering or equivalent.&nbsp;</li><li>Experience in high volume production of electronics components in an MNC or semi-conductor industry.&nbsp;</li><li>Strong organizational, leadership and interpersonal skills.&nbsp;</li><li>Able to multi-task, set priorities and meet deadlines.&nbsp;</li><li>Experienced with computer systems and proficient with software applications such as MS Power Point, Excel and Word.&nbsp;</li><li>Ability to perform 12 hours shift&nbsp;</li></ul>

Responsibilities: <ul><li>Acts as the primary PMO interface between project teams, quality, supply chain, finance, and management.</li><li>Works closely with project leaders to ensure timely review of project progress and deliverables are achieved at planned milestones</li><li>Tracks and controls project cost, schedule, and milestones against approved plans.</li><li>Identifies deviations early and coordinates mitigation actions with project and functional owners</li><li>Enforces PMO standards, reporting cadence, and governance forums. Ensures consistent, high-quality project and portfolio reporting for management reviews</li></ul> Requirements: <ul><li>Bachelor degree in Engineering (Mechanical, Electrical, Industrial, Material, Chemical), or Engineering Management</li><li>Experience in one or more of the following within a semiconductor environment:</li><li>PMO / Project Controlling for R&amp;D, Technology Development, or NPI</li><li>Project management supporting product and process development</li><li>Engineering Operations or Business Operations in semiconductor R&amp;D</li><li>Strong stakeholder management skills; ability to communicate clearly with senior management and cross functional teams</li><li>Experience in project controlling or project management</li><li>Strong analytical and financial acumen.</li><li>PMP® or equivalent project / program management certification is an advantage</li><li>Lean / Six Sigma (Green Belt or above) for process and execution discipline is an advantage</li></ul>

Responsibilities: <ul><li>Support the implementation of Health &amp; Safety Management Systems, policies and regulatory requirements across allocated locations.</li><li>Conduct HSE inspections, fire safety checks, audits and risk assessments, ensuring timely mitigation of identified risks.</li><li>Manage and investigate incidents, accidents and near misses, including corrective actions, emergency response and trend analysis.</li><li>Monitor contractor and service provider HSE performance, including audits, permits, documentation and compliance with agreed standards.</li><li>Support emergency preparedness, drills and response across facilities and operational locations.</li><li>Coordinate with internal teams, contractors and other stakeholders to drive HSE compliance and continuous improvement.</li><li>Support HSE training, awareness initiatives, ISO compliance, reporting and documentation.</li><li>Contribute to ESG, asset compliance and sustainability-related HSE initiatives.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering/science or HSE Field</li><li>Lead Auditor qualifications ISO 45001</li><li>NEBOSH IGC Level 3 qualification in HSE</li></ul> Other details: <ul><li>Male OR Female candidates</li><li>Experience in Facilities Management / community Management similar or large projects, community, and large malls in HSE role.</li><li>Reports to Associate Director - HSE</li></ul>

Responsibilities: <ul><li>Support the implementation of BIM and VDC processes across design, construction, and asset handover phases.</li><li>Assist in reviewing BIM models and project information to ensure compliance with client standards and ISO 19650 requirements.</li><li>Participate in model coordination, clash detection, and multidisciplinary coordination workshops with project stakeholders.</li><li>Support reality capture initiatives, including drone surveys, laser scanning, photogrammetry, and 360° site documentation.</li><li>Contribute to the development and continuous improvement of BIM standards, workflows, and digital delivery practices.</li><li>Assist in analyzing project and asset data to support digital reporting, performance monitoring, and informed decision-making.</li><li>Research, evaluate, and support the adoption of emerging technologies such as Digital Twins, AI, IoT, reality capture, and advanced analytics solutions.</li><li>Support innovation initiatives, pilot projects, and technology assessments aimed at improving project delivery, operational efficiency, and sustainability outcomes.</li><li>Monitor industry trends and best practices in BIM, VDC, PropTech, ConTech, and digital transformation to identify opportunities for continuous improvement and innovation.</li></ul> Requirements: <ul><li>Bachelor’s degree in architecture, Engineering, Construction Management, or a related built-environment field.</li><li>Basic understanding of BIM, digital design, construction processes, and project information management.</li><li>Strong interest in BIM, VDC, digital construction, innovation, and emerging technologies</li><li>0-3 years of experience; fresh graduates are encouraged to apply.</li><li>Internships, university projects, research, competition, or extracurricular experience related to BIM, design, construction technology, data, or innovation is an advantage</li><li>Basic proficiency in one or more BIM or design applications such as Autodesk Revit, , Navisworks, or equivalent tools.</li><li>Interest in reality capture, drones, laser scanning, 360-degree imagery, GIS, digital twins, AI, and immersive technologies.</li><li>Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Word, Outlook, and Teams; Power BI knowledge is an advantage.</li><li>Analytical thinking, attention to detail, problem-solving, research, and data interpretation skills.</li><li>Clear written and verbal communication, presentation, teamwork, time management, and willingness to learn.</li></ul>

Skills

Industry

Location

Jobtitle

301 industry safety standards Jobs found

Customer Experience Director

Senior Analyst, Data - VP1

Inside Sales Engineer

Business Process Manager & Strategic Program Manager – MFG/SCM

L3 Lead - (Datamart/MXML/Risk)

Credit Risk Lead - VP1

Production Supervisor

PMO Engineer, Senior

Senior Executive HSE (Leaders of Tomorrow) DHCM

Senior Executive - Business Transformation (LOT)

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

301 industry safety standards Jobs found

Customer Experience Director

Senior Analyst, Data - VP1

Inside Sales Engineer

Business Process Manager & Strategic Program Manager – MFG/SCM

L3 Lead - (Datamart/MXML/Risk)

Credit Risk Lead - VP1

Production Supervisor

PMO Engineer, Senior

Senior Executive HSE (Leaders of Tomorrow) DHCM

Senior Executive - Business Transformation (LOT)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.