Software Services Sales Leader

Partner Solutions Engineer - IOT

Customer Service Specialist

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Research Associate – II Nitrosamines

Customer Service / Order Management Specialist

IT Application Specialist

Process Equipment Engineer

Manager/ AVP – Corporate clients

Assistant Manager, Continuous Improvement

Role Description: <ul><li>Become passionate about your employer and the brand you represent.</li><li>Everything is converging on the Internet, making networked connections more significant than ever before in our lives.</li><li>We have employees with ground breaking ideas that impact everything.</li><li>We take creative ideas from the drawing board to dynamic solutions that have real world impact.</li><li>Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities</li><li>Come prepared to be encouraged and inspired.</li><li>You will work with Sales account teams, core services specialists, architecture specialists, renewals team, the CX organization and Practice Delivery &amp; internal cross-functional teams</li></ul> Responsibilities: <ul><li>As a Services Specialist Premium for a set of named accounts, You will lead all aspects of the customer account with respect to Premium Services/Sophisticated Services and drive the execution of customer facing activities to conclusion in a quality, timely, and accurate manner.</li><li>Handle service pricing and margins according to agreed upon terms and work with cross functional teams.</li><li>You will plan and prioritize sales activities and customer/prospect contact towards achieving business objectives around Advanced Services</li><li>You will collaborate with cross-functional teams to create and lead account plans using all relevant data.</li><li>Identify customer business issues, challenges, care-abouts</li><li>You will communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.</li></ul> Requirement: <ul><li>﻿Subject matter expert on Technology &amp; cross-Architecture solutions/Services. Understand customers’ technology landscape (Applications/Infra/Architecture) well &amp; are able to play an advisory role to account teams &amp; customers.</li><li>You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.</li><li>You have Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.</li><li>You negotiate: Optimally exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.</li><li>You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment.</li><li>14+ years of sales experience in IT products or services sales</li></ul>

Responsibilities: <ul><li>Involves working closely with industrial partners to evaluate their technical readiness, helping them align with client architectural plays and providing technical direction to develop new solutions and services offerings</li><li>Collaborate with partners to help them build IoT solutions aligned with our client strategy.</li><li>Provide strategic feedback on technology trends and develop business plans for partner enablement.</li><li>Lead partner training initiatives and assist in positioning our client solutions effectively.</li><li>Work cross-functionally with internal teams to adapt or create solutions addressing partner needs.</li><li>Create and deliver compelling solution demonstrations and prototypes</li><li>Provide feedback to product and engineering teams to improve IoT SDKs, APIs, and documentation.</li></ul> Requirements: Industry &amp; Partner Experience: <ul><li>Experience working with partner companies or Gold/Select resellers</li><li>Exposure to automation environments, particularly with Rockwell Automation, Honeywell, or other industrial control vendors</li><li>Familiarity with the integration of OT (Operational Technology) and IT networks</li></ul> Technical Expertise: <ul><li>Strong hands-on knowledge of networking technologies (routing, switching, wireless, security)</li><li>Understanding of security solutions (e.g., ASA/FTD Firewalls, ISE, Umbrella, Duo, etc.)</li><li>Knowledge of network design and architecture in industrial or enterprise environments</li><li>(Optional) Experience with cloud networking (Meraki, SD-WAN, Azure, AWS, etc.)</li></ul> Presales &amp; Commercial Skills: <ul><li>Experience in a presales or customer-facing technical role</li><li>Ability to design and architect solutions based on customer requirements</li><li>Skilled at creating technical proposals, BoMs, solution documentation, and presenting to clients</li><li>Strong communication skills to interface with both technical and business stakeholders</li><li>Familiarity with commercial engagement models (SOWs, pricing, licensing)</li><li>Certifications (Preferred but not mandatory)</li><li>Certifications: CCNP, CCIE (preferred), or other relevant certifications</li><li>Industrial certifications: Rockwell Certified Network Engineer (RCNE), Honeywell Network Specialist, etc.</li><li>Cloud certifications (AWS/Azure/Meraki) – optional</li></ul>

Responsibilities: <ul><li>Manage incoming customer orders, phone and email enquires relating to price, delivery and product selection.</li><li>Respond to customer technical enquiries with information provided from Hub TSE’s and/or Product Management.</li><li>Update key accounts with regular open order status reports.</li><li>Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.</li><li>Identify new business opportunities and engage with relevant team members to close opportunities.</li><li>Help clients identify additional needs from our product portfolio.</li><li>Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.</li><li>Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.</li><li>Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.</li><li>Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.</li><li>Attend the meetings chaired by the Supply Chain Manager &amp; Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.</li><li>Undertake other duties as required from time to time by the Sales Operations Manager</li><li>Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.</li><li>Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.</li><li>Follow all company internal procedures and policies.</li><li>At all times act in the best interest of both internal and external customers.</li><li>Support CSS other team members as required.</li><li>Ensure all relevant sales documentation is filed accurately to align with company CRD Order Management Policy.</li><li>Ensure customer returns (RMA’s) are managed from initial enquiry through to credit issue.</li><li>Ensure adequate notice of absence is provided to allow coverage of the role.</li></ul> Requirements: <ul><li>Secondary Education Level.</li><li>High proficiency with SAP Microsoft &amp; MRP applications</li><li>Ability to organise self and manage multiple tasks.</li><li>Previous Customer Service / Sales experience essential.</li><li>The ability to adapt to different types of customers</li><li>Manage high workload with quick accurate responses to customer inquiries</li><li>Be able to communicate confidently and effectively.</li><li>Work as part of a close Customer Service team to provide an Exceptional Customer Experience</li></ul>

Responsibilities: Regulatory Support: Innovation:&nbsp; <ul><li>Work closely with R&amp;D and business partners regarding regulatory matters.&nbsp;</li><li>Work closely with Product development, marketing, legal and all relevant teams to ensure local regulatory and external requirements, restrictions and risks are identified, accurate, relevant and timely input given to innovation projects. (These could be in areas of claims, labelling, permitted additives/formulations, new product regulations.)</li><li>Performs regulatory compliance assessments for the markets of scope.</li><li>Performs technical registrations across markets of scope through preparing registration files and applying at the government bodies responsible for registration.</li></ul> Advocacy: <ul><li>Understands external environment and regulatory developments, supports building lobbying plans, advocacy priorities and actions aligned with relevant interfaces (legal, R&amp;D.)</li><li>Provides RA input on the topic and helps to implement the communication plan with other functions locally.</li><li>Implement advocacy plans for regulatory changes or new product regulations.</li><li>Represent the function in external platforms on technical issues, lobby activities and approvals to support aligned and agreed lobby/advocacy topics.</li></ul> Wellbeing Support: <ul><li>Propose / calculate the nutrition facts of recipes/breakfasts/snacks with our products, comparison with other traditional options.</li><li>Assist in compliance with nutrition regulations and self-governance, localization of substantiation for claims (TV, print, web, POS).</li><li>Management of a nutrition database of products in the region, populating it with renovations and innovations</li></ul> Requirements: <ul><li>A Scientific degree (Pharmacy, Science.), a nutrition degree is a plus.</li><li>Should have a minimum of 1-3 years of experience in Regulatory Affairs/Nutrition Function in a Food Industry.</li><li>Ability to be a team player in support of the team and the business.</li><li>Ability to organize and coordinate</li><li>Ability to work in a high-pressure environment with tight deadlines</li><li>Analytical thinking with the ability to plan, prioritize and deliver results&nbsp;</li><li>Knowledge of the health agenda in food and nutrition and awareness of key players in the Reg and wellbeing debate&nbsp;</li><li>Commercial interest with the ability to demonstrate a committed approach to delivering for the customer and consumer.</li><li>A confident communicator capable of presenting.</li><li>Good Language Skills / Vocabulary in written and spoken English and preparation of Techno legal drafts.</li><li>Any other languages like French is a good to have.</li></ul> Work Environment: <ul><li>Based in Cairo.</li><li>Internal Relationship: Legal, Marketing, supply chain, Corporate Affairs, R&amp;D.</li></ul>

Job Overview: <ul><li>The Research Associate – II – Nitrosamines is responsible for conducting analytical research, method development, and risk assessment activities focused on nitrosamine impurities in pharmaceutical products.&nbsp;</li><li>The role supports regulatory compliance, safety assessment, and mitigation strategies in line with global regulatory requirements (such as those from the FDA, EMA, WHO, and ICH M7). This position requires a strong understanding of organic chemistry, analytical instrumentation, and impurity profiling.</li></ul> Responsibilities: <ul><li>Development, validation, and transfer of LC/MS methods for quantitative determination of Nitrosamine impurities (Small Molecules and NDSRIs) at ppm to sub-ppb levels</li><li>Design and execution of experiments to identify root causes of Nitrosamine formation and develop mitigation strategies</li><li>Perform chemical extractions of container closure systems and drug product solutions</li><li>Utilize advanced mass spectrometry techniques (LC-MS and GC-MS) for identification and quantification of Nitrosamines</li><li>Prepare technical reports and support documentation for regulatory filings</li><li>Collaborate with subject matter experts, supervisors, and cross-functional teams</li><li>Interpret analytical data, evaluate results, and incorporate findings into project goals</li><li>Maintain compliance with relevant Quality System Regulations and GxP standards</li></ul> Requirements: <ul><li>Experience: 6–10 years in analytical chemistry focused on Nitrosamines</li><li>Education: Master’s degree or equivalent experience; PhD preferred with relevant experience</li><li>Skills Required:</li><li>Proficiency in LCMS/GCMS instrumentation and troubleshooting</li><li>Strong knowledge of Nitrosamine chemistry and analytical techniques</li><li>Experience in method development, validation, and regulatory reporting</li><li>Ability to analyze complex data and draw meaningful conclusions</li><li>Good documentation and technical report writing skills</li></ul>

Responsibilities: Order Entry: <ul><li>Download customer orders and forecasts from customer portals, organize, and enter into SAP system.</li><li>Work with customers, sales, and planners to resolve system alerts and ensure order and forecast accuracy.</li></ul> Material &amp; Delivery Tracking <ul><li>Coordinate with internal planners to expedite materials, manage inbound stock, and ensure timely shipment from warehouse.</li><li>Track delivery to customer sites, covering new project samples, mass production, and aftermarket requirements.</li><li>Familiar with VMI/CMI processes; monitor stock levels, replenish in time, and track quantities consumed but not invoiced, as well as received but not yet&nbsp;</li><li>consumed inventory.</li></ul> Accounts Receivable Control: <ul><li>Follow up on overdue payments with customers.</li><li>Support sales in achieving monthly collection targets.</li></ul> Quality Issue Handling: <ul><li>Use SAP to process returns, replacements, or refunds for confirmed quality issues.</li></ul> Customer Special Requirements: <ul><li>Understand customer-specific shipping requirements (labels, delivery notes, returnable packaging, etc.) and prepare work instructions for warehouse in&nbsp;</li><li>advance.</li><li>Perform monthly reconciliation with customer statements and notify Finance for invoicing.</li></ul> Other Support: <ul><li>Assist sales with price applications and adjustments.</li><li>Handle related paperwork such as new account creation, FOC, CR&amp;DR, Rebate, and Cost Claim requests.</li></ul> Requirements: <ul><li>Bachelor’s degree. CET-4 English level or above, with strong written business English skills.</li><li>Minimum 2 years of experience in order management, planning, or similar roles.</li><li>Strong coordination, communication, and problem-solving skills, with ability to work under pressure.</li><li>SAP system experience required.</li><li>Proficiency in MS Office (especially Excel)</li></ul>

Responsibilities: <ul><li>Take ownership of the application management for our internal core systems: Microsoft 365, Business Central, and Dynamics CRM.</li><li>Ensure operational stability and act as the first point of contact for internal queries related to these platforms.</li><li>Collaborate with various departments to develop new requirements and processes, ensuring their optimal implementation within our systems.</li><li>Provide technical support for Dynamics CRM, including interfaces and data flows.&nbsp;</li><li>Analyze and optimize existing processes, leveraging Power BI reports for data-driven insights.</li><li>Work closely with external partners and internal stakeholders to maintain and advance system operations.</li><li>Actively contribute to the digitization and automation of our internal workflows.&nbsp;</li></ul> Requirements: <ul><li>Several years of experience managing Microsoft 365, Business Central, and Dynamics CRM.</li><li>Proficiency with Power BI and an interest in data-driven decision-making.</li><li>Enjoy working with diverse departments and have a good understanding of business processes.</li><li>Strong analytical skills, independent and structured working style.</li><li>Good communication skills and a high level of quality awareness.</li><li>Native-level German; good English skills are an advantage.</li></ul>

Role Description: <ul><li>The Process Equipment Engineer will be a key technical leader responsible for the design, specification, procurement, installation, qualification, and ongoing reliability of process equipment for a greenfield sterile injectable IV bag manufacturing facility.</li><li>This role will play a critical part in ensuring that all manufacturing equipment all sterile manufacturing equipment are compliant with cGMP requirements, supports aseptic processing standards, and are capable of delivering high-quality product performance from day one of commercial operations. </li><li>Equipment includes sterile isolators, compounding, automated inspection, and secondary packaging for the production of sterile IV bags.</li><li>Working cross-functionally during the startup phase, the incumbent will drive equipment readiness, validation support, and serve as a technical subject matter expert (SME) for process equipment throughout the facility lifecycle.</li></ul> Responsibilities: <ul><li>Lead the specification, selection, and procurement of sterile injectable manufacturing process equipment, including isolator filling lines, formulation vessels, mixing systems inspection equipment, secondary packaging equipment, and associated support systems.</li><li>Develop user requirement specifications (URS), functional specifications (FS), and detailed equipment design documentation in compliance with regulatory and operational standards.</li><li>Manage equipment vendors, design reviews, factory acceptance testing (FAT), site acceptance testing (SAT), and oversee equipment delivery, installation, and commissioning.</li><li>Promote and ensure adherence to safety protocols and safe work practices.</li><li>Perform risk assessments for engineering and maintenance activities.</li><li>Collaborate with Validation, Quality, and Operations teams to support equipment qualification (IQ/OQ/PQ) and ensure all systems meet regulatory expectations for sterile manufacturing.</li><li>Establish preventative maintenance programs, spare parts inventories, and equipment lifecycle management plans to ensure long-term equipment reliability and availability.</li><li>Provide technical expertise during troubleshooting, deviations, and investigations related to process equipment performance, ensuring rapid resolution of issues.</li><li>Partner with Manufacturing and Quality teams to optimize equipment performance, drive continuous improvement initiatives, and support ongoing process optimization.</li><li>Identify and implement process improvements to enhance operational safety, efficiency, and reliability.</li><li>Support development of SOPs, equipment manuals, and operator training programs to ensure safe and compliant operation of process equipment.</li><li>Ensure equipment designs fully comply with cGMP, FDA, OSHA, and all applicable regulatory and safety standards.</li><li>Contribute to capital project planning, budgeting, and project execution related to new equipment or facility expansions.</li><li>Ensure ongoing regulatory inspection readiness and serve as SME for process systems during audits and inspections.</li></ul> Requirements: <ul><li>Bachelor’s degree in mechanical engineering, Chemical Engineering, Industrial Engineering, or related field.</li><li>3+ years of experience in pharmaceutical process equipment engineering, with significant exposure to sterile injectable manufacturing strongly preferred.</li><li>Direct experience with design, procurement, and qualification of aseptic manufacturing equipment and cleanroom environments.</li><li>Solid understanding of cGMP regulations, FDA/EMA expectations, and engineering best practices for sterile operations.</li><li>Experience working in greenfield or major facility expansion projects highly desirable.</li></ul> Skills/Competencies: <ul><li>Strong technical knowledge of process equipment design, aseptic manufacturing, and utility systems.</li><li>Proven project management skills with ability to handle complex, cross-functional projects.</li><li>Excellent problem-solving abilities and root cause investigation experience.</li><li>Effective communication and vendor management skills.</li><li>Ability to work independently in a fast-paced, startup-like environment.</li><li>Strong teamwork, collaboration, and continuous improvement mindset.</li><li>High attention to detail with strong commitment to safety, compliance, and product quality.</li></ul>

Responsibilities: <ul><li>Preparation of documentation and conduct CDD in a timely manner</li><li>To liaise with Relationship Managers on the required documentation</li><li>Ensure that ongoing CDD reviews are conducted in tandem with internal process and policies</li><li>Ensure data accuracy in systems and documentations</li><li>Extraction of data from worksheets and reports for distribution to respective Business segments for necessary follow-up actions</li><li>Assisting BUs to respond to various CDD enquiries, which may originate from the local authorities or from correspondent banks, over client’s profile</li><li>Perform screening assessment and escalate material hits, where applicable for further clearance.</li><li>Assisting the Team Leader in providing regular statistics and presentations for updating to Senior Management</li><li>Participating in ad-hoc assignments and projects, e.g., audit, user acceptance testing etc. where required</li><li>Providing advisory support to the BUs in CDD related matters, where applicable</li></ul> Requirements:﻿ <ul><li>Degree holder and above</li><li>Detail-oriented, yet able to think flexibly and independently to resolve problems</li><li>Maintaining a high degree of knowledge in MAS 626 regulations and associated regulatory requirements for AML/CFT and Sanctions</li><li>Handling data, and able to perform functions on Excel, such as Vlookup, Pivoting and generating various graphs / charts, etc</li><li>Certification as an AFC specialist (e.g., CAMS / Diploma in AML, Governance and Risk) with a recognized institution will be an advantage</li></ul>&nbsp;

Responsibilities: <ul><li>Strong knowledge with Continuous improvement tools and employs Lean methodology to support the annual Strategy Development&nbsp;</li><li>Ability to engage teams and upper management- be a face of the company at each department.</li><li>Experienced with Leader Standard Work behaviour activities.&nbsp;</li><li>Ability to handle a variety of tasks to work with plant leaders and the facility manufacturing team to execute existing processes.</li><li>Conducts regular assessments against the KWS phase progression criteria with the CIPO Team, identifies gaps, and puts actions in place to close the gaps.</li><li>Train, coach, and mentor others on enhanced processes on continual basis on CI and KWS tools and methodologies.&nbsp;&nbsp;</li><li>Acquires knowledge of KWS, lean manufacturing and industry “best in class” manufacturing operations practices to serve as a subject matter specialist.</li><li>Supports the Plant KWS team which consist of Center Of Excellence CIPO (members)</li><li>Supports the appropriate Center Teams based on Plant needs and KWS Phase progression.</li><li>Regular audits &amp; analysis to:&nbsp;&nbsp;</li><li>Identify and recognise areas of KWS compliance.&nbsp;</li><li>Identify, recognise and support implementation of KWS “best practices”</li><li>Identify areas of opportunity &amp; work with plant team to correct.</li><li>Works with other plants to share and implement KWS “best practices”</li><li>Support ongoing cross-functional teams savings opportunities analyses, tracking and updates.</li><li>Supports Technician Training in support of Technician Progression</li><li>In absence of Plant CI&amp; KWS Senior Manager, responsible for Site Daily Meeting Cadence with Tier 1-4 meetings and provides monthly analysis on the health and results sustainability.</li><li>Supports the Plant Smart Factory implementation.</li><li>To guard standards and regulations on EHS, QFS and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities. Provide support and involvement in all internal and external audits.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in a related field and&nbsp;</li><li>Minimum 5 years of experience in a manufacturing environment, with exposure to CI, Lean, or Six Sigma.</li><li>Able to work effectively in a fast-paced high-pressure environment</li><li>Understands and meets internal and external business needs with professionalism and a sense of urgency.&nbsp;</li><li>Experience in project management and cross-functional collaboration.</li><li>Able to balance conflicting priorities and still provide the organisation with clear direction and focus.&nbsp;</li></ul>

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23 instrumentation specialist Jobs found

Software Services Sales Leader

Partner Solutions Engineer - IOT

Customer Service Specialist

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Research Associate – II Nitrosamines

Customer Service / Order Management Specialist

IT Application Specialist

Process Equipment Engineer

Manager/ AVP – Corporate clients

Assistant Manager, Continuous Improvement

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23 instrumentation specialist Jobs found

Software Services Sales Leader

Partner Solutions Engineer - IOT

Customer Service Specialist

Regulatory and Wellbeing Affairs Assistant Manager/Specialist

Research Associate – II Nitrosamines

Customer Service / Order Management Specialist

IT Application Specialist

Process Equipment Engineer

Manager/ AVP – Corporate clients

Assistant Manager, Continuous Improvement

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.