Sales Manager - DRC

Manager, Industrial and Employee Relations

QC Laboratory Manager

Manager Customer Service & Trade Supply chain

Trade Finance Officer

Service Delivery Manager

 IIAD / SAD / LAD Artificial Intelligence Engineer

Commercial Planning Analyst

Senior QA Automation Engineer

Channel Manager

Responsibilities: Revenue and Margin Delivery: <ul><li>Achieve and exceed budgeted volumes and margins as per annual sales plan targets</li><li>Drive aggressive revenue growth through systematic customer acquisition, identifying and converting new accounts across all market segments</li><li>Expand business with existing customers by increasing wallet share, and deepening customer penetration through strategic account planning and relationship management</li><li>Develop and maintain a robust new customer portfolio through targeted prospecting, lead generation, market mapping, and conversion of qualified opportunities into active revenue-generating accounts</li><li>Implement customer retention strategies to minimize churn, protect revenue base, and ensure long-term sustainable relationships with key accounts</li><li>Protect and enhance profit margins through disciplined pricing strategies, value-based selling and resistance to margin erosion in competitive situations</li><li>Negotiate favorable commercial terms with customers that balance volume commitments with margin integrity, ensuring every deal contributes positively to bottom-line profitability</li></ul> Business Performance: <ul><li>Propose strategic market shifts to meet agreed budgets</li><li>Provide market intelligence insights through proactive engagement with contacts</li><li>Share critical information with management regarding strategy, new projects, and market opportunities</li><li>Build and maintain professional relationships with government agencies, statutory authorities, trade groups, business forums, and industry associations</li><li>Implement timely delivery of solutions according to customer needs and objectives</li><li>Conduct sales forecasting aligned with market dynamics and coordinate with Supply team for effective S&amp;OP processes</li></ul> Stakeholder Management: <ul><li>Develop and maintain strong relationships with internal and external stakeholders</li><li>Maintain close working relationships with supply and logistics teams for proper product planning</li><li>Collaborate with Head of Supply and Distribution, Operations Manager, and Business Development</li><li>Manager to translate business strategy into specific objectives and KPIs</li><li>Facilitate regular communication and reporting on sales, debtors, and collections</li></ul> Requirements: Education and Qualification&nbsp; <ul><li>Bachelors degree in Marketing, Commerce, Sales Management, or related business field</li><li>Masters degree in Business Administration (MBA), Marketing, or related field is preferred</li><li>Professional sales certifications, strategic account management training, negotiation skills certifications, or industry-specific qualifications is an added advantage</li><li>At least 6-8 years of progressive sales experience in the oil and gas industry, petroleum products distribution or related B2B industries</li><li>Demonstrated experience managing a diverse customer portfolio</li><li>Deep understanding of the Kenyan oil and gas market, including market structure, key players, competitive landscape, and regulatory environment</li><li class="ql-align-justify">Track record of successfully managing tenders, RFPs, and complex procurement processes with government entities and large corporate accounts</li></ul>

Responsibilities: Grievance &amp; Compliance Leadership: <ul><li>Lead end-to-end employee misconduct investigations (preliminary and detailed), ensuring fairness, consistency, and legal compliance across all cases.</li><li>Own full disciplinary lifecycle: recommend actions, approve issuance of show cause/warning/dismissal letters, and maintain robust, auditable records.</li><li>Drive periodic compliance audits across contract labor suppliers (security, canteen, uniform vendors) and ensure timely corrective action on non-conformities.</li><li>Conduct due diligence and performance reviews of foreign operator agencies; submit data-driven recommendations for contract renewals or terminations.</li></ul> Policy &amp; Process Ownership: <ul><li>Manage centralized document control for all HR policies, procedures, and operational guidelines — ensuring accessibility, version control, and alignment with evolving legal standards.</li><li>Design and deliver compliance training programs for managers and employees, covering HR policy, performance management, and labor law essentials.</li><li>Act as the go-to subject matter expert on employment law, IR best practices, and grievance resolution frameworks.</li></ul> Union Engagement &amp; Strategy: <ul><li>Lead plants transition into a unionized environment: educate leaders and HR on union dynamics, negotiation frameworks, and collaborative engagement models.</li><li>Build and sustain a constructive union relationship — balancing business needs with employee representation through regular dialogue, transparency, and mutual respect.</li><li>Anticipate union-related risks and opportunities; advise leadership proactively on IR positioning and response strategies.</li><li>Drive union readiness programs, including leadership coaching, communication protocols, and scenario planning.&nbsp;</li></ul> Canteen Management: <ul><li>Lead vendor governance for contract labor and canteen operations. Monitor service levels, hygiene, and employee satisfaction; drive timely audits, feedback loops, and improvements.</li></ul> Hostel &amp; Foreign Worker Management (End-to-End): <ul><li>Manage full lifecycle of foreign worker operations: manpower planning, documentation, immigration processes, hostel inspections, welfare coordination, and compliance with regulatory and internal standards.</li><li>Ensure foreign workers are treated with dignity and respect; champion human rights standards and ethical labor practices.</li><li>Coordinate with embassies, Ministry of Home Affairs, Department of Immigration, and labor agencies to ensure seamless processes and timely resolution of issues.</li><li>Oversee hostel living conditions, safety, and welfare programs; act as the primary point of contact for foreign worker concerns.</li></ul> Compliance Audits &amp; Risk Management: <ul><li>Lead and coordinate audits related to labor compliance, human rights, and ethical sourcing across all third-party providers.</li><li>Ensure the plant is audit-ready at all times; track and close findings with urgency and rigor.</li><li>Stay current on evolving labor regulations and proactively adjust policies and practices to mitigate risk</li></ul> Requirements: <ul><li>Bachelors degree in Human Resource Management, Business Administration, Industrial Relations, or related discipline.</li><li>7–10 years of HR experience, with deep exposure to industrial relations, employee relations, labor law, and HR compliance—preferably in a manufacturing, unionized, or FMCG environment.</li><li>Proven track record of managing complex disciplinary cases, union negotiations, and IR matters with sound judgment and integrity.</li><li>Strong working knowledge of Malaysian labor law, Employment Act, Industrial Relations Act, and related regulations.</li><li>Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); able to prepare reports, dashboards, and present findings with clarity.</li><li>Familiar with HR systems, documentation best practices, and audit standards.</li><li>Excellent stakeholder management and interpersonal skills; able to influence, negotiate, and build trust across all levels—from frontline employees to senior leaders.</li></ul>

Responsibilities: <ul><li>Establish and lead the QC laboratory, including analytical and microbiological functions, supporting sterile injectable IV bag production.</li><li>Oversee all testing activities: raw material, in-process, finished product, and stability testing, in compliance with applicable cGMP and regulatory requirements.</li><li>Support and manage startup, qualification, calibration, and maintenance of all QC lab equipment and systems to ensure operational readiness and regulatory compliance.</li><li>Develop and enforce strong data integrity practices, including procedures, training, and routine monitoring of laboratory systems and documentation.</li><li>Build and maintain a scientifically sound, compliant laboratory environment capable of supporting high-potent APIs and controlled substances.</li><li>Hire, train, and mentor laboratory personnel to ensure technical capability and compliance with laboratory and safety procedures.</li><li>Implement and maintain robust systems for documentation (SOPs, protocols, specifications), investigations (OOS, deviations), and CAPA management.</li><li>Lead and support analytical method transfers, validations, and technical investigations in collaboration with cross-functional teams.</li><li>Oversee microbiology operations, including environmental monitoring, utility sampling, sterility testing, and microbiological release activities.</li><li>Ensure inspection readiness and represent QC in audits, PAIs, and regulatory inspections.</li><li>Collaborate cross-functionally with QA, Validation, Engineering, Manufacturing, and Regulatory to ensure alignment and compliance across the site.</li><li>Ensure adherence to safety protocols, especially in handling high-potent materials and controlled substances.</li><li>Establish laboratory KPIs and drive continuous improvement in performance, compliance, and operational efficiency.</li></ul> Requrements: Qualifications / Experience: <ul><li>Bachelor’s or Master’s degree in Chemistry, Microbiology, or related scientific discipline.</li><li>8–12 years of pharmaceutical QC laboratory experience, including 3–5 years in a leadership role.</li><li>Experience with sterile injectable manufacturing, high-potent APIs, and controlled substances is required.</li><li>Deep knowledge of cGMP, FDA, ICH, USP, and applicable global regulatory standards.</li><li>Experience with startup or greenfield sites and laboratory buildouts preferred.</li><li>Demonstrated experience with method transfer, validation, and technical problem-solving.</li><li>Experience establishing equipment lifecycle programs, including qualification and maintenance.</li></ul> Skills / Competencies: <ul><li>Strong leadership with ability to build and develop high-performing lab teams.</li><li>Excellent technical knowledge in analytical and microbiological testing.</li><li>Deep understanding of data integrity principles and enforcement of best practices.</li><li>Proficiency in laboratory systems (LIMS, CDS, ELN) and equipment qualification.</li><li>Ability to manage complex lab operations in a startup environment.</li><li>Strong project management, documentation, and communication skills.</li><li>Commitment to patient safety, quality, and regulatory compliance.</li></ul>

Responsibilities: Customer Service: <ul><li>Manage a team of 4-5</li><li>Advance best in class customer relations via Quality, Delivery, Innovation and Responsiveness</li><li>Develop/Lead customer engagement projects and processes focused onIncreasing customer forecast accuracy</li><li>Review demand forecasts and order priority with production planning &amp; control team; establish supply schedules for raw material based on production schedule in S&amp;OP meetings</li><li>Resource and capacity planning for work load assessment.</li><li>Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience</li></ul> Trade Supply Chain Management: <ul><li>Manage a team of 4-5</li><li>To focus on part availability, on time delivery to the customer, Quality and Cost Reduction by utilizing resources effectively</li><li>Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals</li><li>Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree preferred</li><li>MBA</li><li>15 years + relevant customer experience management background required.</li><li>SAP – 10+ years’ experience</li><li>Extensive transactional working experience in manufacturing industry under CS &amp; Supply chain.</li><li>Knowledge/understanding of Customer Relationship Management/CRM systems.</li><li>Preferred experience of Aerospace and Defense.</li></ul>

Role Description: <ul><li>The Trade Finance Officer will be responsible for supporting the company’s trade finance operations to ensure timely and accurate execution of import and export transactions.</li><li>The role involves preparing and processing trade finance instruments, coordinating with banks and suppliers, and ensuring compliance with established policies and international trade regulations.</li><li>The role requires strong expertise in letters of credit (LCs), bank guarantees, documentary collections, and other trade finance instruments.</li></ul> Responsibilities Trade Finance Operations: <ul><li>Support the end-to-end processing of trade finance transactions, including Letters of Credit (LCs), guarantees, collections, and other trade products.</li><li>Prepare and review trade documentation to ensure accuracy, completeness, and compliance with UCP 600, Incoterms, and international trade regulations.</li><li>Liaise with banks, suppliers, and internal departments to facilitate the issuance, amendment, and settlement of LCs and guarantees.</li><li>Track and monitor trade finance transactions and facility utilization to ensure timely execution and effective liquidity management.</li></ul> Import Letter of Credit: <ul><li>Preparation &amp; submission of LC Application as per shared PFI, agreed trade terms, and LC draft</li><li>Carrying out Trade Finance Compliance and Due Diligence checks before issuance of LC</li><li>Liaise with banks and suppliers to process LC documentation, amendments, and confirmations as required.</li></ul> Export Letter of Credit: <ul><li>Issue Proforma Invoices (PFIs) to Oil Marketing Companies (OMCs) allocated under the PBPA bid or carrying vessel.</li><li>Share LC drafts and a list of confirming banks with OMCs to ensure the LC is workable and aligned with the applicable UCP version.</li><li>Verify the availability of confirming banks within approved limits before proceeding.</li></ul> Cash Flow &amp; Working Capital Management: <ul><li>Support the optimization of cash flow by accurately processing and tracking trade finance transactions in line with working capital objectives.</li><li>Monitor collections, supplier payments, and financing requirements related to trade operations to ensure timely execution.</li><li>Coordinate with the Treasury team to provide trade-related inputs for liquidity planning and forex management.</li></ul> Requirements: Qualifications &amp; Experience:Education Qualification <ul><li>Bachelor’s degree in Finance, Accounting, Business, or a related field.</li></ul> Professional Qualification <ul><li>Strong knowledge of trade finance instruments, UCP 600, Incoterms, and cross-border&nbsp;payments.</li><li>3–5 years of experience in trade finance, corporate banking, or treasury.</li><li>Experience in liaising with banks, financial institutions, and regulatory.</li><li>Hands-on experience with ERP systems (SAP, Oracle, or similar) and trade finance platforms.</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities: Agentic AI Development:&nbsp;&nbsp; <ul><li>Design, build, and deploy agentic AI systems using frameworks such as LangChain, Lang Graph, and related libraries.&nbsp;&nbsp;</li><li>Develop and deploy multi-agent systems capable of autonomous decision-making, reasoning, planning, and collaboration.&nbsp;</li></ul> RAG Pipelines:&nbsp; <ul><li>Implement and optimize retrieval-augmented generation (RAG) systems, ensuring agents can access and incorporate external knowledge sources for grounded, accurate responses.&nbsp;</li></ul> LLM Engineering:&nbsp; <ul><li>Fine-tune and prompt-engineer LLMs for task-specific reasoning, planning, and dynamic adaptation.&nbsp;</li><li>Work with LLM/SLM APIs, embeddings, and advanced generative AI techniques.&nbsp;</li></ul> Enterprise AI Platform:&nbsp; <ul><li>Lead the development of enterprise-grade AI platforms integrating LLMs, RAG, embeddings, and agentic AI protocols.&nbsp;</li><li>Implement and standardize Model Context Protocol (MCP) for consistent context management across models and agents.&nbsp;</li></ul> MLOps &amp; Observability:&nbsp; <ul><li>Establish and enforce best practices for MLOps, monitoring, and observability, ensuring scalable and maintainable AI solutions.&nbsp;</li><li>Applied AI Prototyping:&nbsp;</li></ul> Rapidly prototype, experiment, and iterate to improve AI agent capabilities.&nbsp; Collaboration &amp; Research:&nbsp; <ul><li>Participate in the full research cycle: literature review, data exploration, experimentation, and presentation of findings.&nbsp;</li><li>Collaborate effectively with other engineers, researchers, and data scientists.&nbsp;</li><li>Contribute to the documentation and standardization of technical code and practices.&nbsp;</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related quantitative field. Master’s or Ph.D. is a strong plus.&nbsp;</li><li>5+ years overall experience in software development, data science, or machine learning.&nbsp;</li><li>1+ year of hands-on experience developing AI applications with LLMs and systems such as retrieval-based methods, fine-tuning, or agent-based architectures.&nbsp;</li><li>1+ year of experience with frameworks like LangChain, LlamaIndex, OpenAI, or similar tools.&nbsp;</li></ul>

Responsibilities: <ul><li>Work together with Sales / Commercial team also external key distributors to consolidate sales data from different countries / market, ensuring the data accuracy, cleanliness, and integrity.</li><li>Lead the maintenance and enhancement of commercial reporting processes, including the preparation of monthly reports and the development of automated reporting solutions and dashboards.</li><li>Provide sales team with commercial analysis and reporting to support team objectives and decision-making processes.</li><li>Initiate and standardize templates (Excel and PowerPoint) for projects as required</li><li>Formulate and execute new commercial KPI tracking mechanisms to support performance evaluation.</li><li>Participate in sales / commercial pertinent projects / Global project (ie. Game Plan / Distributor Excellence Program) and collaborate cross-functionally to ensure successful implementation and alignment with organizational objectives.</li><li>Work together with Sales / Commercial team to drive the commercial plans (Calendar of Activities).</li><li>Help to manage our JBP (Joint Business Plan) and contracts through data availability</li></ul> Requirements: <ul><li>Bachelors degree in related field</li><li>Minimum 2 years working at medium to large FMCG company</li><li>Advanced Microsoft Office Excel (Commercial Dashboard, XLookup, IF conditional, Data consolidation, Data cleaning, Conditional formatting) and Power Point</li><li>Good command in English</li><li>Takes ownership, self-determination, always looking to improve, collaborative approach on cross-functional working</li></ul>

Responsibilities: <ul><li>Together with the team of developers handle the product quality.</li><li>Lead and manage the automation testing efforts and deliverables.</li><li>Plan and prioritize testing activities.</li><li>Maintain and improve an existing test automation framework.</li><li>Develop automation tests for API and UI.</li><li>Execute, maintain and update automation tests.</li><li>Review and analyze tests execution results.</li><li>Maintain all related test documentation.</li><li>Prepare testing data.</li><li>Proactively acquire and clarify requirements as necessary.</li><li>Mentor less skilled teammates and newcomers.</li></ul> Requirements: <ul><li>Strong knowledge of OOP (understanding OOP in automation).</li><li>Excellent knowledge of automation testing principles.</li><li>Excellent knowledge of web-based application structure.</li><li>Excellent knowledge of Python programming language.</li><li>Expert in REST API testing.</li><li>Experience in UI testing.</li><li>Wide experience in developing automation testing frameworks.</li></ul>

Responsibilities: <ul><li>Develops and executes sales strategies to drive revenue through indirect sales channels, like distributors, resellers, and partners</li><li>Create and implement strategies and programs to drive sales through indirect channels and achieve revenue targets.&nbsp;</li><li>﻿Establish, maintain, and grow relationships with channel partners to foster strong, profitable partnerships.&nbsp;</li></ul> Requirements: <ul><li>Experience in the following elements required: .</li><li>Review and Manage Open Market Strategy.</li><li>Review, Track, and Manage Regional Channel Development Strategy.</li><li>Review and Manage BM open area and Dealer Prospect initiatives.</li><li>Prepare written responses to routine enquiries.</li><li>Travel and conduct onsite meetings with dealer partners.</li><li>Prepare and edit correspondence, communications, presentations, and other documents.</li><li>Manage regional New Dealer Onboarding.</li><li>Manage Regional Network Optimization, Terminations, Cure, New Dealer.</li><li>proactive daily interaction with BM / RSM.</li><li>Interact with new dealer prospects.</li><li>interact with current dealers.</li><li>review channel processes and suggest improvements.</li><li>Ability to read, write, and speak the English language fluently is required.</li><li>Review market industry data relating to regional new dealer placement.</li><li>Skilled at problem resolution.</li><li>Advanced knowledge of Microsoft Programs, (i.e., Excel, Word, PowerPoint, and Outlook).</li><li>Excellent presentation skills.</li><li>Ability to multitask in a fast-paced office environment.</li><li>Ability to work in a team environment.</li></ul> Key Skills and Competencies: <ul><li>Organizational and planning skills.</li><li>Communication skills.</li><li>Information gathering and monitoring skills.</li><li>Problem analysis and problem-solving skills.</li><li>Judgment and decision-making ability.</li><li>Initiative.</li><li>Prioritizing.</li><li>Team member.</li><li>Attention to detail and accuracy</li><li>Flexibility.</li><li>Adaptability.</li><li>Customer service orientation.</li></ul> Experience in the following elements desired: <ul><li>Knowledge of SAP system</li><li>Management or team lead experience</li></ul>

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94 integrity review Jobs found

Sales Manager - DRC

Manager, Industrial and Employee Relations

QC Laboratory Manager

Manager Customer Service & Trade Supply chain

Trade Finance Officer

Service Delivery Manager

IIAD / SAD / LAD Artificial Intelligence Engineer

Commercial Planning Analyst

Senior QA Automation Engineer

Channel Manager

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94 integrity review Jobs found

Sales Manager - DRC

Manager, Industrial and Employee Relations

QC Laboratory Manager

Manager Customer Service & Trade Supply chain

Trade Finance Officer

Service Delivery Manager

IIAD / SAD / LAD Artificial Intelligence Engineer

Commercial Planning Analyst

Senior QA Automation Engineer

Channel Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.