Head of Key Account, APM

Head of Commercial Operations

Application Support Lead (Retail & Wholesale)

Field Sales Executive (Business Development Manager)

Analista de Customer Service

Head of Sales, New Business Solution

Director, Corporate Finance

Customer Service Representative - SAP

Head of Delivery Operations

Head of HR

Responsibilities: Customer relationship and account management: <ul><li>Act as the primary interface between and STEA (Strategic Enterprise Accounts) within the Area.</li><li>Manage and develop relationships at both Area and FL levels, ensuring close collaboration with the Global Account Head, local Key Account Managers and BL sales development directors.</li><li>Develop strong C-suite relationship which may be fostered across Area and Global level executive leadership team and EXB-1.</li><li>Execute and oversee Area-specific account plans, ensuring they are aligned with Global strategies and tailored to meet regional customer needs.</li><li>Lead efforts to strengthen position as a Trusted Partner of Choice through all phases of the customer lifecycle, including new installations, service, and modernization.</li><li>Oversee agreement deployment across the Area, maximizing opportunities and ensuring compliance with customer requirements.</li><li>Generate a clear understanding of the customer’s web of influence.</li><li>Proactively manage escalations and address customer issues, promoting strong collaboration and service excellence.</li><li>Monitor and ensure that appropriate governance structures are in place for effective account management.</li><li>Host regular webinars to build the brand within the Area.</li><li>Represent at industry events, conferences, and customer meetings to strengthen relationships, promote offerings, and expand networks.</li><li>Actively participate in and support customer-focused events and marketing initiatives to raise brand awareness and generate new leads.</li></ul> Sales and growth management: <ul><li>Drive sales growth by actively managing the opportunity pipeline and sales funnel, ensuring that the account portfolio is well-positioned for both short- and long-term success.</li><li>Lead tenders and negotiations at the Area level, working closely with Global and local teams to ensure successful outcomes.</li><li>Establish oversight processes to track and monitor key opportunities and projects.</li><li>Collaborate with internal teams to develop and execute strategies that drive customer value and account profitability.</li><li>Identify innovation pilot sites in collaboration with the Global Innovation and Global Business Development teams, and lead to full development stage and potential scale.</li><li>Maintain a strong understanding of competitive dynamics and industry trends to position effectively in the marketplace.</li></ul> Performance and financial oversight: <ul><li>Track, analyze, and report on Area-level KPIs, focusing on OR/sales growth, profitability, customer satisfaction, and overall account health.</li><li>Manage budgeting, forecasting, and financial performance across all business lines, ensuring profitability and compliance with targets.</li><li>Ensure effective management of billing, debt collection, contract administration, and Area-level spend reporting (including rebates when not coordinated by Global).</li></ul> Operational and asset management: <ul><li>Implement and oversee Asset Management Plans, ensuring they meet customer needs and maximize the value of customer assets.</li><li>Support ad hoc contractual requirements, such as condition reports, additional testing, and inspections.</li><li>Ensure smooth operational execution, including customer-specific contractual tasks and compliance with agreed-upon deliverables.</li><li>Collaborate with internal and external stakeholders to ensure the efficient deployment and maintenance of customer assets, identifying opportunities for operational improvements and cost optimization.</li></ul> Leadership and collaboration: <ul><li>Lead and coach FL Key Account Managers, in a matrix, ensuring alignment with Area strategies and fostering cross-functional collaboration.</li><li>Facilitate information sharing and coordination between Global, Area, and FL teams to ensure transparency and strategic alignment.</li><li>Drive brand visibility within the STEA at the Area level, focusing on strategic initiatives such as digital, sustainability, and innovation.</li></ul> ﻿Requirements: <ul><li>10 years direct experience in global account in the area/ region</li><li>Experience working in building industry or building maintenance</li><li>Excellent leadership &amp; customer relationship management</li></ul>

Reponsibilities: Product Level Strategy <ul><li>Market data and internal financials</li><li>Strategy (gain share, hold share, rationalize volume, improve price, etc.)</li><li>Target share</li><li>Inventory targets based on market dynamics, product strategy, etc.</li><li>Provides input for Product Champions</li><li>Decision-making for Day-to-day Commercial Operations</li><li>Incorporate Product Strategies while leading/making the following decisions:</li><li>Order processing</li><li>ROFR responses</li><li>New business bids</li></ul> Rolling 12-month forecasts <ul><li>New Product Intel and Near-term Launch Evaluation &amp; Tracking</li><li>Maintain master database of future product pipeline information at the customer level.</li><li>Share with Portfolio as needed.</li><li>Assess the right frequency of pricing &amp; volume intel requirements</li><li>Interpret the accuracy of intel based on existing data points and those gathered via subscriber information (IQVIA, export data, etc.)</li><li>Rolling 12-month New Product Launch Prioritization and Planning</li></ul> Tracking results vs. business case on new launches <ul><li>Provide leadership for Product Management, Pricing/Contracts, Customer Service, Forecasting and Marketing</li><li>Identify/execute process improvements, including IT solutions</li><li>Manage all aspects of OTB strategies &amp; tactics (price, vol, production)</li><li>Improve UPS execution and shipping costs while analyzing other 3PLs</li></ul> Requirements: Qualifications Education &amp; Experience <ul><li>Minimal acceptable level of education, work experience and certifications required for the job</li><li>Bachelor’s or master’s degree preferred</li><li>10 plus years related work experience in the pharmaceutical industry, preferably generics</li><li>Excellent computer skills, including data collection experience</li></ul> Knowledge&nbsp; <ul><li>Proficiency in a body of information required for the job e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>Industry/Customer recognition</li><li>Financial acumen</li></ul> Skills &amp; Abilities <ul><li>Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific (e.g. coaching, negotiation, calibration, technical writing etc.)</li><li>Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; works well in a collaborative environment</li><li>Adapts to changes; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes or unexpected events. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.</li><li>Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.</li><li>Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li><li>Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.</li><li>Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</li></ul> Physical Requirements <ul><li>Physical &amp; mental requirements (e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.)</li><li>General Office environment</li><li>Occasional Travel</li></ul>

Responsibilities: <ul><li>Provide technical leadership in support of the organizations digital bank implementation.</li><li>Responsible for overall delivery of the mobile/internet banking platform or country implementation of a digital banking platform.</li><li>Provide management oversight to IT area leads, Chapter Leads and other senior IT professionals. Maintain strong collaboration and partnership with business and product teams.</li><li>Provide thought leadership and facilitate the sharing of knowledge between digital bank team and across other organizations teams to strengthen capabilities and the organizations ability to respond to business and customer needs. Drive strategies, technical roadmaps and implementation of digital bank portfolio.</li><li>Drive digital transformation – support and drive digital business and technology change through organisational, cultural, behavioural and process changes.</li><li>Champion change initiatives and provide guidance and support on the design, implementation and communication of each initiative.</li><li>Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.</li><li>Build Capabilities - Responsible for building a “capability” to support a value-creation line; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches.</li><li>Manage By Empowering - The ITAL must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The ITAL is not involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform/Tribes/Squad business leads.</li></ul> Requirements: <ul><li>Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience 9+ years technical and delivery experience, preferably in a banking or wholesales banking environment.</li><li>Experience in mixed development methodology development waterfall and Agile delivery</li><li>Strong organizational and leadership skills.</li><li>Ability to transform traditional development organisations into high performance squads.</li><li>Ability to nurture individual tribe leads / IT area leads into high performing rockstars.</li><li>In depth experience on 1 or more programming languages, such as Java, React.JS</li><li>Familiar with application hosting technologies, such as Apache, JBOSS, Weblogic.</li><li>Experienced in: o Various API design (RESTFUL, SOAP) and microservices architecture o Hybrid mobile solution. o Digital banking solution for SME/ corporate banking. o Developing web applications using Java/J2EE technologies o Configuration, deployment of enterprise applications with JBOSS o All the phases of Software Development Life Cycle from Analysis to Production support o Developing micro services and consuming RESTful web services.</li><li>Ensures technical execution, planning, advice, support, and mentoring of developers, architects and analysts</li><li>Strong knowledge on: o Web applications security, such as authentication &amp; authorisation, session management, data security and other best practice to protect web applications from vulnerabilities and threats o Identifying backend performance bottlenecks on both application &amp; integration layers, and performs relevant optimizations. o Design principles and design patterns. o All architecture layers.</li><li>Familiar with server-side Frameworks – Core-Java, Apache Camel, Maven, Spring framework, Spring Boot, Multi-threading, JDBC, JMS, Hibernate, JPA, JSON, Mockito, Swagger, OpenShift, Kubernetes.</li><li>Familiar with database technologies such as Oracle, MariaDB. Performing design and code review for other team members.</li></ul>

The Role:The objective of the Field Sales Executive (Business Development) is to grow the company revenue, profitability and trading base through achieving a forwarding sales target on an area specific basis. The incumbent will administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic location in line with the SSA Commercial business strategy, financial objectives and company policies. Key Responsibilities:Customer Relationship Management&nbsp;&nbsp;• Maintain on-going relationships with new and potential customers and sales partners&nbsp;&nbsp;• Partner with relevant to coordinate customer requests and products/ services that are being promoted&nbsp;• Work jointly with operations, offices, partners and affiliates to grow the Freight and Forwarding base in Southern Africa&nbsp;• Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention.&nbsp;• Seek opportunities for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services. New Business (Business Development)&nbsp;• Administer field sales plans and processes to achieve sales objectives and revenue growth for a defined geographic region, product line or market segment&nbsp;• Explore opportunities to for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services&nbsp;• Lead and share sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect&nbsp;• Responsible for the coordination of sales efforts for the geographic location, and provide information on competitors and suppliers to product management Target achievement (Agreed cost to company target)&nbsp;• The acquisition of new customers&nbsp;&nbsp;• Generation of quality leads&nbsp; Sales Calls&nbsp;• 8 customer engagements per week&nbsp;• Log customer engagements within MDS&nbsp; Data analysis and Reporting&nbsp;• Analyse and report on sales opportunities monthly to understand emerging trends within the market and industry.&nbsp;• Ensuring timeous communication to management on any potential changes within the customer’s business, industry and potential risk&nbsp;&nbsp;• Provide accurate monthly sales pack data to be used within ROSE calculation.&nbsp; MDS Quality&nbsp;• All client records should always be maintained with updated accurate customer details pertaining to:&nbsp;&nbsp;- Customer contact details&nbsp;&nbsp;- Contact name, email, current telephone number and job title&nbsp;&nbsp;- Opportunity naming conventions including correct verticals, sub verticals and revenue products.&nbsp;&nbsp;- Accurate Estimated closing dates&nbsp;&nbsp;&nbsp;- Accurate Client Revenue projections&nbsp;• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.&nbsp; Minimum Requirements:• Excellent Communication and presentation skills.&nbsp;• Strong analytical skills.&nbsp;• Strong Networker.&nbsp;• Team player but also self-sufficient.&nbsp;• Minimum 5-8 years’ experience in International Freight Management.&nbsp;• Good understanding of Import/Export procedures and Incoterms.&nbsp;• Good client relationship management, communication and presentation skills.&nbsp;• Valid driver’s License and own vehicle.&nbsp;• Ability to present the company services and group in a professional manner&nbsp;• Willingness to acquire new skills and gain knowledge.&nbsp;• Work well under pressure, adhere to deadlines and be a self-starter.&nbsp;• Ability to work independently and be a team player simultaneously.&nbsp;• Must take ownership of the position, be dedicated and innovative.&nbsp;• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.&nbsp;• Microsoft office – Excel, Word, Powerpoint and Outlook&nbsp;• Internet explorer&nbsp;• Matric&nbsp;• Diploma/Degree in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry).&nbsp;• Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1.&nbsp;

Analista de Customer Service PL: <ul><li>You will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.</li><li>Visão geral do trabalho.</li><li>As equipes de atendimento ao cliente interagem com clientes e representantes de vendas e/ou serviços da empresa para lidar com uma variedade de funções de serviços de pré e pós-vendas. Elas recebem e processam transações por telefone, Internet e correspondência de clientes e representantes e respondem a consultas sobre produtos ou serviços da TE. Elas podem promover e vender produtos ou serviços de nossa empresa e também investigar e resolver reclamações de clientes. Uma área central de atenção é desenvolver fortes relações com o cliente por meio da estratégia "Experiência de cliente extraordinária" da TE.</li></ul> Que Você Vai Fazer: <ul><li>Atender clientes internos e externos, representantes e distribuidores;</li><li>Acompanhar a carteira de clientes sob sua responsabilidade;</li><li>Acompanhar pendências financeiras junto aos clientes e também os projetos em</li><li>andamento na área;</li><li>Analisar as situações de devoluções, providenciando novo faturamento se necessário;</li><li>Coordenar o faturamento dos pedidos de vendas, acompanhando as análises de</li><li>crédito, programações de entrega e posições de estoque;</li><li>Coordenar as vendas diretas realizadas com os clientes através do processo de</li><li>importação, e realizar todos os procedimentos e follow-ups;</li><li>Dentre outras atividades.</li></ul> Requisitos: <ul><li>Graduação completa em ADM, Comércio Exterior ou áreas correlatas;</li><li>Sólida experiência na função de atendimento ao cliente;</li><li>Inglês avançado para conversação;</li><li>Espanhol será um diferencial;</li><li>Pacote Office completo, PowerBI será um diferencial;</li><li>Prévia experiência com SAP (módulo SD);</li><li>Disponibilidade para atuação híbrida em Bragança Paulista - SP.</li></ul>

Responsibilities: Customer relationship management: <ul><li>Accountable for developing company position and customer base in the market&nbsp;</li><li>Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle&nbsp;</li><li>Ensures development of customer relationships, profitability, customer loyalty and satisfaction.&nbsp;</li><li>Approves and follows up customer plans for strategic and core 1 in his/her area&nbsp;</li><li>Selects/appoints team members to manage the strategic / core 1 customer relationships&nbsp;</li><li>Identifies and builds relationships to key decision makers, potential new targets and influencers&nbsp;</li><li>Promotes and demonstrates the value of company digital offering&nbsp;</li></ul> plan sales, manage pricing and offering:&nbsp; <ul><li>Responsible for Regional and Individual Sales Plans (ISPs) for his/her team</li><li>Participates in market and customer analysis to ensure quality of sales planning</li><li>Participates in pricing and offering management in order to drive market pricing and profitability</li><li>Balance order received growth and profitability by managing discounts</li><li>Responsible for gathering relevant information about competitors and market from the field</li><li>Responsible for identifying opportunities for cross-selling of all company solutions</li></ul> Manage Sales Funnel : <ul><li>Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting</li><li>Accountable for ensuring results within orders, contracts, profitability and market price development</li><li>Sets sales targets according to market potential and FL unit guidelines</li><li>Gives direction and focus on the right customers through proper customer analysis</li><li>Ensures the correct value propositions by his/her team</li><li>Drives sales result from his/her team on short and long term&nbsp;</li><li>Executes and advises pricing guidelines for his/her area</li><li>Approves tenders and orders above salespersons’ limits</li><li>Utilizes global processes and tools for local benefit</li></ul> Sales acumen:&nbsp; <ul><li>understands selling cycle, customer’s purchasing strategies, selling, negotiating, reporting and funnel management.&nbsp;</li><li>Understands business planning and controlling and change management</li><li>Demonstrates service mindset&nbsp;</li></ul> Digital assertiveness:&nbsp; <ul><li>comfortable and excited about the opportunities digital solutions</li></ul> Comfortable with numbers:&nbsp; <ul><li>leads performance by facts and numbers, relies on sales tools and analytics and understands the financial benefit we bring to the customer and is able to</li><li>capture a part of the value through smart pricing approach Customer Relationship Management&nbsp;</li></ul> Leadership / People management: <ul><li>Leads the sales team (Salespersons, Sales Specialists) to be proactive with customers, to use company solution selling methodology and to communicate the value of company solutions to customers’ own performance</li><li>Coaches the team members to achieve better results through constant one to one dialogues and sharing of best practices</li><li>Manages the performance of the team</li><li>Ensures adequate resources to achieve the short and long term targets Develops the competences of the sales team</li><li>Motivates &amp; inspires the team &amp; individual to high performance&nbsp;</li><li>Ensures great onboarding experience for new employees in the team&nbsp;</li><li>Responsible for succession planning for his/ her team&nbsp;</li></ul> ﻿Requirements: <ul><li>Bachelor or Master’s degree in economics, engineering or other relevant field.</li><li>Experience/ understanding of business-to-business sales</li><li>Experience in sales / sales management</li><li>Minimum 8 year experience in people leadership and management</li><li>Basic digital skills and mindset</li></ul>

Role Description: <ul><li>The Director, Finance will be part of BAM’s Corporate team and will report into the VP, Finance.</li><li>Located in our head office in Downtown Toronto, the Director, Finance role is a critical position that provides a solid foundation and exposure to a progressive and dynamic career with a leading global asset management firm.</li><li>The Director, Finance will be actively involved in leading the team through quarterly financial reporting processes, supporting monthly financial close cycles, and working with various internal stakeholders and teams to identify and implement key improvement opportunities.</li><li>They will also provide leadership and mentorship to a growing team of senior/corporate accountants and interns.</li></ul> Responsibilities: <ul><li>The responsibilities for this position would include, among other things:</li><li>Oversee quarterly reporting process for the corporate segment, including various requirements for public reporting templates prepared in accordance with IFRS and US GAAP,Oversee the preparation of financial statement notes, MD&amp;A and supplemental reporting schedules pertaining to the corporate segment,</li><li>Collaborate with other platforms to resolve intercompany reporting discrepancies.</li><li>Review of corporate accounting entries and period end accruals.</li><li>Support monthly financial close cycles for the corporate team and identify opportunities to implement practical changes to drive improvements and efficiencies, Support the execution of complex technical accounting steps and issues, including the coordination with other business units and department.</li><li>Support the finance team’s responsibilities in shared service functions, Review of accounting packages for individual legal entities, including review of tax financials and financials for covenant compliance reporting.</li><li>Preparation of responses for various quarterly and annual industry regulatory reporting requirements.</li><li>Collaborate regularly with and respond to the business and finance inquiries from other our client business groups and departments.</li><li>Preparing internal and external audit requests and maintaining appropriate control documentation</li><li>Provide direct reports with ongoing training opportunities, mentorship and lead the continued growth and development of each direct report Continuously look for efficiency in our processes, tools and reports and make suggestions to implement these into our framework, and Lead special projects as assigned.</li></ul> Requirements: <ul><li>Minimum of 10 years progressive work experience in accounting and auditing functions,</li><li>Including 3-4 years of industry experience A recognized professional accounting designation (CPA/CA Preferred)Experience with public company reporting requirements under IFRS Strong financial systems experience,</li><li>Including advanced Excel skills Leadership and interpersonal skills, and the willingness to always support the team</li><li>Highly organized and able to work in a dynamic, complex and fast-paced environment, as well as adapt quickly to manage changing priorities and deadlines </li><li>Excellent verbal and written communication skills</li><li>Self-motivated and pro-active, with respect to both managing workload and professional development Knowledge of Microsoft Dynamics and Worki va would be an asset</li></ul>

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive outstanding performance in Safety and Quality in Delivery Operations</li><li>Responsible for driving a culture of Safety and Quality throughout the organization</li></ul> Customers: <ul><li>Establish and promote service-minded culture and outside-in thinking in Delivery Operations</li><li>Capture and feed Voice of Customer throughout Delivery Operations</li><li>Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability</li></ul> Management and people development: <ul><li>Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Delivery Operations that align with the organization’s overall vision</li><li>and its current and long-term business objectives&nbsp;</li><li>Lead, evaluate, and develop the operations team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address</li><li>competence development needs for Delivery Operations managers, project managers, supervisors and support functions Installation</li><li>Drive efficient, safe, and high-quality installation operations in line with company method</li><li>Ensure quality of resourcing and manage Installation capacity and competences</li></ul> Project Management: <ul><li>Ensure that company adds value to customers’ projects with seamless and reliable project delivery</li><li>Drive proactive identification and execution of value-add services and change order opportunities</li><li>Drive profitable, reliable and efficient project management practices in line with company met</li><li>Manage and develop required project management competences</li></ul> Delivery Operations management: <ul><li>Own company Way Delivery Operating model in the Unit</li><li>Ensure solid cross-functional Sales &amp; Operations Planning</li><li>Drive high-quality order book management (scheduling and revenue/cost forecasting)</li><li>Actively improve Sourcing &amp; Logistics performance with respective functions</li><li>Actively drive good co-operation, alignment and synchronization with relevant Supply Units</li></ul> Business performance: <ul><li>Set targets for Delivery Operations, follow business performance and give actionable feedback based on business metrics</li><li>Constantly identify gaps and improvement opportunities in sales volume, CMII and costs, and drive actions to improve business line performance</li><li>Establish operating budgets and monitor customer service, safety, quality and financial performance to optimize resources and priorities investments</li><li>Ensure effective deployment and benefit realization of company Way and local initiative</li><li>Provide input and feedback about changes needed to company Way</li></ul> Other <ul><li>May have the responsibility of Frontline Customer Solutions Engineering operations</li><li>May have the responsibility of Frontline Quality &amp; Environment operations</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering or related disciplines.</li><li>Have a good understanding about escalator and elevators.</li><li>Excellent in leadership management.</li><li>Good command of English.</li><li>Proven track record of P&amp;L, business planning &amp; controlling, budgeting and long term planning processes.</li></ul>

Responsibilities: Strategic Leadership: <ul><li>Develop and implement HR initiatives aligned with the wider People strategy and overall business strategy.</li><li>Partner with the MD and senior leadership to drive organisational effectiveness</li><li>Act as a thought leader in HR practices to influence decision-making at the leadership level.</li></ul> Talent Management: <ul><li>Support acquisition strategies to attract top-tier talent, working with the local Resourcing team</li><li>Support the design and implementation of talent development programs to enhance employee skills and leadership capabilities.</li><li>Oversee performance management processes to foster a culture of high performance</li></ul> Employee Engagement and Culture: <ul><li>Drive initiatives to strengthen employee engagement and promote a positive work environment.</li><li>Champion diversity, equity, and inclusion (DEI) efforts.</li><li>Act as a steward of company culture, ensuring alignment with global values and local nuances.</li></ul> HR Operations and Compliance: <ul><li>Ensure compliance with local labour laws, regulations, and company policies.</li><li>Partner with global people operations teams to ensure alignment of processes and policies.</li><li>In partnership with global reward team colleagues manage compensation, benefits, and rewards frameworks in line with global standards and local requirements.</li></ul> Change Management: <ul><li>Lead HR efforts during organisational changes, including restructuring, mergers, and policy updates.</li><li>Support communication strategies to ensure smooth transitions during periods of change.</li><li>Stakeholder Management</li><li>Build strong relationships with internal and external stakeholders, including regional and global HR teams and relevant CoEs including Resourcing and Reward teams.&nbsp;</li><li>Act as a trusted advisor to the MD and leadership team on all people-related matters.</li></ul> Requirements: <ul><li>Strategic Thinking: Ability to align wider People / HR initiatives with long-term business goals.</li><li>Stakeholder Management: Strong influencing and relationship-building skills at all levels of the organisation.</li><li>Problem-Solving: Ability to navigate complex challenges with practical and effective solutions.</li><li>Communication: Exceptional verbal and written communication skills.</li><li>Adaptability: Comfortable operating in a dynamic, fast-paced environment.</li><li>Cultural Awareness: Sensitivity to cultural nuances in a global business setting.</li></ul> Experience: <ul><li>Demonstrable progressive HR experience, with significant experience in a senior HR leadership role.</li><li>Proven track record of operating in a standalone or matrixed HR environment.</li><li>Experience working within a global organisation, with exposure to multicultural environments.</li></ul> Knowledge: <ul><li>Deep understanding of Indian labour laws, employment practices, and HR trends.</li><li>Familiarity with global HR frameworks and best practices.</li></ul>

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21 internet of things Jobs found

Head of Key Account, APM

Head of Commercial Operations

Application Support Lead (Retail & Wholesale)

Field Sales Executive (Business Development Manager)

Analista de Customer Service

Head of Sales, New Business Solution

Director, Corporate Finance

Customer Service Representative - SAP

Head of Delivery Operations

Head of HR

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21 internet of things Jobs found

Head of Key Account, APM

Head of Commercial Operations

Application Support Lead (Retail & Wholesale)

Field Sales Executive (Business Development Manager)

Analista de Customer Service

Head of Sales, New Business Solution

Director, Corporate Finance

Customer Service Representative - SAP

Head of Delivery Operations

Head of HR

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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