CTO Representative & IMMEX Program Coordinator

Warehouse Technician

Buyer/Planner

Supply Chain Assistant Performance Manager

Sourcing Support - Master Data

Demand Planning Analyst

Logistics Supervisor

Logistics Analyst

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

Responsibilities: <ul><li>IMMEX Program Management</li><li>Manage and execute IMMEX import operations (temporary and permanent), including regimes IN, AF, V1, A3, F4, and RT.</li><li>Prepare, validate, and maintain Annex 24 documentation, including Bills of Materials (BOMs) and consumption records.</li><li>Generate and maintain required Annex 30 TXT files in compliance with regulatory standards.</li><li>Monitor and control virtual operations and customs regime changes, ensuring proper approvals and documentation.</li><li>Maintain IMMEX consumption and inventory records, reconcile discrepancies, and support corrective actions.</li><li>Customs &amp; Regulatory Compliance</li><li>Prepare, review, and validate customs documentation (pedimentos), certificates of origin, shipping manifests, and trade documentation.</li><li>Coordinate customs declarations with brokers and regulatory authorities.</li><li>Ensure compliance with Mexican Customs Law, VAT regulations, USMCA provisions, and international trade requirements.</li><li>Support and maintain compliance requirements for AEO / CTPAT certifications.</li><li>Collaborate with internal teams to ensure accurate reporting and process adherence.</li></ul> Requirements: Education <ul><li>Bachelor’s degree in International Trade, Logistics, Supply Chain, Business Administration, or related field (preferred).</li></ul> Experience <ul><li>Proven experience in import/export operations, customs compliance, and IMMEX program management.</li><li>Strong hands-on experience with Annex 24 and Annex 30 processes preferred.</li><li>Experience working with customs brokers, regulatory authorities, and compliance audits.</li></ul> Technical Knowledge <ul><li>Strong knowledge of:</li><li>Mexican Customs Law</li><li>VAT regulations</li><li>USMCA trade requirements</li><li>Tariff classificationAEO / CTPAT compliance standards</li><li>Experience using SAP or equivalent ERP systems, logistics platforms, or OTM tools.</li><li>Ability to reconcile and analyze operational and inventory data across systems.</li></ul> Key Skills <ul><li>IMMEX Program management expertise</li><li>Customs and trade compliance knowledge</li><li>Strong analytical and problem-solving abilities</li><li>Excellent attention to detail and process orientation</li><li>Strong communication and coordination skills</li></ul>

Responsibilities: <ul><li>Receive, inspect, and verify incoming materials, components, and supplies against purchase orders and specifications.</li><li>Ensure proper storage of raw materials, packaging components, and controlled substances in compliance with cGMP, DEA, and safety requirements.</li><li>Accurately issue and deliver materials to production areas based on production schedules and work orders.</li><li>Operate warehouse equipment such as forklifts, pallet jacks, and material handling devices in a safe and compliant manner.</li><li>Perform cycle counts, physical inventory counts, and reconciliation of discrepancies in coordination with Inventory Control.</li><li>Maintain warehouse cleanliness, organization, and environmental conditions per site procedures and regulatory requirements.</li><li>Document all material transactions in the inventory management system, ensuring data accuracy and adherence to data integrity principles.</li><li>Prepare shipments of materials, components, or finished products in compliance with applicable regulations, including hazardous material handling requirements.</li><li>Support material sampling activities, including coordination with Quality Control for testing.</li><li>Assist in warehouse procedure creation, updates, and continuous improvement initiatives.</li><li>Ensure DEA security and access control measures are followed for controlled substances.</li><li>Collaborate with Production, Quality, Planning, and Procurement to ensure timely material availability for manufacturing operations</li></ul> Requirements: Qualifications / Experience: <ul><li>High school diploma or equivalent required; Associate’s degree preferred.</li><li>Minimum of 2 years of warehouse or material handling experience in a cGMP-regulated pharmaceutical, biotechnology, or related manufacturing environment.</li><li>Experience handling controlled substances and/or high potent APIs preferred.</li><li>Knowledge of cGMP, DEA, and OSHA requirements for material handling and storage.</li><li>Experience operating forklifts and other warehouse equipment; forklift certification preferred.</li></ul>

Responsibilities: <ul><li>Develop and execute purchase orders for raw materials, packaging components, consumables, and services in accordance with approved supplier lists and site requirements.</li><li>Maintain optimal inventory levels by balancing material availability with cost-effective order quantities.</li><li>Collaborate with Production Planning and Supply Chain to align material purchases with manufacturing schedules.</li><li>Participate and represent the site in the routine S&amp;OP meeting.</li><li>Monitor supplier performance, including on-time delivery, quality, and responsiveness, and drive corrective actions as needed.</li><li>Negotiate pricing, terms, and contracts with suppliers to achieve cost savings and value-added agreements.</li><li>Maintain accurate purchasing and planning data in the ERP system, ensuring alignment with master data and inventory control requirements.</li><li>Identify and qualify alternative suppliers to mitigate supply risks and ensure business continuity.</li><li>Coordinate with Quality Assurance and Quality Control to ensure incoming materials meet specifications and quality standards.</li><li>Support new product introduction by sourcing and securing materials in alignment with project timelines.</li><li>Generate and track Production Orders through release to ensure on time, in full deliveries to customers.</li><li>Track and report key procurement and planning metrics, such as supplier on-time delivery, inventory turns, and purchase price variance.</li><li>Ensure compliance with all cGMP, DEA, and regulatory requirements for the procurement and handling of controlled substances and high potent materials.</li><li>Participate in cross-functional process improvement initiatives to enhance supply chain efficiency and reliability</li></ul> Requirements: Qualifications / Experience: <ul><li>Bachelor’s degree in Supply Chain Management, Business Administration, or related field preferred; equivalent work experience considered.</li><li>Minimum of 3 years of procurement, planning, or supply chain experience in a cGMP-regulated pharmaceutical, biotechnology, or related manufacturing environment.</li><li>Experience with controlled substances, high potent APIs, and regulated material handling preferred.</li><li>Strong knowledge of ERP/MRP systems, purchasing processes, and inventory control principles.</li><li>Familiarity with cGMP, DEA, and FDA requirements related to materials management.</li></ul>

Responsibilities: Data Consolidation &amp; Analytics: <ul><li>Collect, validate, and harmonize data from multiple country teams across the region</li><li>Leverage DGO/Zone dashboard to track and analyze key supply chain performance such as forecast accuracy, service levels, inventory health, overdue, and supply chain cost.</li><li>Ensure high standards of data integrity, accuracy, and timeliness.</li></ul> Performance Management: <ul><li>Lead monthly and quarterly performance reviews by consolidating KPI reports and deriving actionable insights.</li><li>Prepare and deliver high-quality reports and executive summaries for regional and global senior management.</li><li>Engage with country teams to analyze root causes, obtain explanations, and drive improvement actions on top KPIs</li><li>Identify best practices and performance gaps, ensuring consistent regional follow-up.</li></ul> Dashboarding &amp; Visualization: <ul><li>Enhance Power BI and Excel dashboards to present E2E supply chain performance.</li><li>Use automation tools (Power Automate, AI-based Copilot, ChatGPT, etc.) to streamline reporting and enhance visualization impact.</li><li>Create PowerPoint decks for senior leadership which transforms complex data into simple, insightful, and story-driven visuals.</li></ul> Business Partnering &amp; Communication: <ul><li>Build strong relationships with country supply chain, finance, and planning teams.</li><li>Partner effectively across functions to ensure alignment and transparency on KPI definitions and results.</li><li>Serve as a key interface between country operations and the regional leadership team.</li></ul>&nbsp;Continuous Improvement &amp; Digital Enablement: <ul><li>Proactively introduce new tools, automation, and AI-based approaches to enhance efficiency and accuracy in reporting.</li><li>Simplify and digitize existing manual processes to support transformation and agility.</li><li>Contribute to ongoing projects related to data governance, digital analytics, and supply chain performance excellence.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain, Data Analytics, Engineering, or Business; Master’s preferred</li><li>6–10 years of experience in supply chain analytics or performance management, ideally in a multinational or regional environment</li><li>Strong technical skills:</li><li>Power BI (Advanced) – understanding of data modeling dashboard development</li><li>Excel (Advanced) – analytics, automation, scenario modeling</li><li>PowerPoint (Expert) – executive-level storytelling and visual presentation</li><li>Power Automate / AI tools – for data enhancement and process automation</li><li>High level understanding Familiarity with ERP and planning systems (e.g., SAP / EWM / APO)</li><li>Understanding of E2E supply chain KPIs and their interdependencies</li></ul>

Responsibilities: <ul><li>Establish and maintain data quality metrics and KPIs, regularly monitoring and reporting on data quality issues, trends, and improvements (also in VBA, SQL)</li><li>Collaborate with stakeholders, including supply chain planners, IT teams, and business leaders, to identify master data requirements and define data governance policies and procedures.</li><li>Lead the identification, collection, and validation of master data from various sources, ensuring data accuracy and integrity throughout the data lifecycle.</li><li>Define and implement data cleansing, enrichment, and standardization processes to improve data quality and usability.</li><li>Drive the adoption and utilization of master data management tools and systems, providing guidance and support to users, and ensuring data integrity and consistency across platforms.</li><li>Collaborate with IT teams to design, implement, and enhance master data management systems and infrastructure, aligning with business requirements and best practices.</li><li>Provide guidance and training to supply chain planning teams on master data management processes, standards, and tools, promoting data governance awareness and adherence.</li><li>Stay updated on industry trends, best practices, and emerging technologies related to master data management, and proactively identify opportunities for improvement and innovation.</li><li>Lead data-related projects and initiatives, coordinating cross-functional teams, managing timelines and deliverables, and ensuring successful project execution.</li></ul> Requirements: Education, Technical Qualification &amp; Experience: <ul><li>Bachelors degree in Supply Chain Management, Business Administration, Information Systems, or a related field.</li></ul> Professional Experience (years in what processes and function): <ul><li>Proven experience 1-2 years master data management, data governance, or a related field, preferably in a supply chain planning environment.</li><li>Strong knowledge of supply chain planning processes, including demand planning, inventory management, and production planning.</li><li>Proficiency in utilizing master data management tools and systems (e.g., SAP, Tableau, VBA, SQL.).</li><li>Solid understanding of data governance principles, data quality management, and data lifecycle management.</li></ul> Special Qualifications, Knowledge &amp; Skills: <ul><li>Experience with data analysis and reporting, using tools such as Excel, Tableau, or Power BI.</li><li>Excellent analytical and problem-solving skills, with a keen attention to detail. Need to be detail oriented and able to communicate to cross functional teams.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Ability to work in a fast-paced and dynamic environment, managing multiple priorities and deadlines effectively.</li></ul>

Responsibilities: <ul><li>Take ownership of the monthly demand planning execution drumbeat which includes the enhancement of statistical forecast and facilitate monthly demand review calls with marketing team for project-driven demand.&nbsp;</li><li>Adjust and validate the forecasts based on the collaborative information from key stakeholders and hold a handshake meeting with commercial office to ensure market and finance alignment.&nbsp;</li><li>Review final output with supply planning prior to forecast upload in preparation of any ramp-up and ramp-down activities to enhance supply readiness and inventory management.&nbsp;</li><li>Be up to date with NPI (New Product Introduction) offers and activities in order to align market expectations and timeline with forecast in the system.&nbsp;</li><li>Coordinate product life cycle changes such as obsolescence, replacements, new offers, projects, or promotions of the business across both commercial and supply chain team.&nbsp;</li><li>Measure and analyse forecast accuracy at multi-levels (material, product line, business) and work with the necessary stakeholders to drive improvement.&nbsp;</li><li>Participate in S&amp;OP activities to monitor demand planning performance and highlight critical product lines or projects that will need support from supply chain team.&nbsp;</li><li>Act as the mediator between supply chain and commercial office on pushing forecast realization, as well as, ensuring supply availability for critical orders/projects.&nbsp;</li><li>Take ownership of the demand planning function and drive actions that are aligned with business goals and KPIs.</li></ul> Requirements: <ul><li>Degree /Diploma in Business, Supply Chain, Industrial Engineering or equivalent.&nbsp;</li><li>SAP (or other ERP software) – 1-2 years.&nbsp;</li><li>SAP Integrated Business Planning software (or other demand planning software) – 1-2 years.&nbsp;</li><li>Understanding of MRP – 1-2 years.&nbsp;</li><li>Planning and experience in Demand Forecasting – 1-2 years.&nbsp;</li><li>Understanding of S&amp;OP – 1-2 years.&nbsp;</li><li>Experience with data management, reporting, and analysis using tools at least using Excel VLOOKUP, Pivot, IF, and mathematical functions.&nbsp;</li><li>Experience with SAP Integrated Business Planning Demand software.&nbsp;</li><li>Excellent analytical and problem-solving skills, with a keen attention to detail. Needs to be detail oriented with given importance to accuracy&nbsp;</li><li>Strong verbal communication and interpersonal skills, with the ability to collaborate effectively and confidently with cross-functional global teams and stakeholders.&nbsp;</li><li>Ability to work in a fast-paced and dynamic environment, managing multiple priorities and following drumbeats and deadlines effectively.&nbsp;</li><li>Able and willing to work necessary hours to meet all project deadlines, travel when necessary.&nbsp;</li><li>Able to modify working hours to accommodate global time zones.&nbsp;&nbsp;</li><li>Develop mutually beneficial, respectful, and effective relationships with peers to ensure seamless coordination between departments, maximize synergy, and maintain a shared vision, strategy, and focus.&nbsp;</li></ul>

Responsibilities: Team Leadership and Management <ul><li>Lead and supervise logistics and Imports/Exports teams, providing guidance, training, and support to ensure efficient execution of all logistics activities.</li><li>Foster a positive team culture that promotes collaboration, continuous learning, and operational excellence.</li></ul> Shipment and Freight Coordination <ul><li>Oversee the scheduling and coordination of inbound and outbound shipments to meet production and customer requirements.</li><li>Coordinate international shipments from all regions to Latin America, maintaining close communication with service providers to track orders and ensure service level compliance.</li></ul> Warehouse and Plant Operations <ul><li>Manage warehouse and plant logistics operations to ensure efficient material flow and optimal inventory handling.</li><li>Monitor and control distribution and logistics-related costs.</li></ul> Cross-functional Collaboration and Project Management <ul><li>Collaborate with cross-functional teams to develop and implement logistics strategies aligned with organizational objectives.</li><li>Coordinate supply chain projects and/or lead logistics team members in managing regional initiatives within the LAR region.</li><li>Work closely with internal stakeholders, external partners, and regulatory authorities to ensure project objectives are achieved, including but not limited to:</li><li>New Resale Operations: Assess feasibility and support implementation, ensuring supply chain efficiency and regulatory compliance.</li><li>Transportation Mode Expansion: Evaluate alternative transportation modes (e.g., cabotage) to optimize routes and reduce costs.</li><li>Warehousing Projects: Support the establishment and management of warehouses, ensuring compliance with regulations and efficient storage and distribution.</li><li>Market Analysis: Conduct research to identify logistics trends, opportunities, and potential partnerships.</li><li>Project Planning: Develop project plans, budgets, and timelines, ensuring effective execution.</li><li>Risk Assessment: Identify potential risks and propose mitigation strategies.</li><li>Documentation and Compliance: Ensure all permits, licenses, and documentation are obtained and maintained in line with regional and international regulations.</li><li>Reporting and Evaluation: Monitor project progress, report results, and evaluate business impact on logistics and supply chain operations.</li></ul> Compliance and Safety <ul><li>Manage the Imports/Exports team responsible for customs clearance, international transportation, and trade documentation.</li><li>Collaborate with external customs brokers to ensure accurate and timely submission of documentation.</li><li>Ensure full compliance with regulatory, trade, and company standards.</li><li>Support internal and external audits by providing accurate and timely information.</li><li>Promote safety by ensuring compliance with all applicable safety standards and legal requirements.</li></ul> Supplier and Service Provider Management <ul><li>Maintain regular communication with logistics suppliers and service providers.</li><li>Review supplier performance, investigate and resolve shipment-related issues, and ensure timely and reliable deliveries.</li></ul> Cost Control and Reporting <ul><li>Prepare and analyze logistics and trade-related reports, providing insights and recommendations to senior management.</li><li>Utilize data analytics and predictive tools to optimize logistics operations strategically.</li><li>Manage logistics process documentation and flowcharts with a focus on continuous improvement, productivity, and cost efficiency.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field (preferred).</li><li>Solid experience in logistics and/or other supply chain functions, including a minimum of 3 years in a leadership role.</li><li>Strong knowledge of customs regulations and logistics operations, including transportation, distribution, and warehousing.</li><li>Proven experience in global logistics operations, international trade, or supply chain management.</li><li>Excellent communication and interpersonal skills to work effectively with internal teams, external partners, and government authorities.</li><li>Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.</li><li>Proficiency in ERP systems (e.g., SAP) for logistics and trade management.</li><li>Detail-oriented mindset with a strong focus on accuracy and compliance.</li><li>Demonstrated problem-solving abilities to address operational challenges and implement effective solutions.</li><li>Professional certifications such as Six Sigma (Green or Black Belt), ISO 9001, Lean Management, APICS CSCP, or PMP are desirable.</li><li>Fluency in Portuguese and English is required; proficiency in Spanish is an advantage.</li></ul>

Responsibilities: Transportation Management <ul><li>Schedule and coordinate inbound and outbound transportation activities.</li><li>Monitor transportation providers’ performance to ensure on-time and cost-effective deliveries.</li><li>Optimize routing and logistics strategies to minimize transportation costs and improve efficiency.</li></ul> Warehouse Communication <ul><li>Maintain regular communication with warehouse teams to ensure timely receipt, storage, and dispatch of materials.</li><li>Conduct audits and inventory reviews to ensure accuracy and compliance.</li><li>Collaborate with warehouse teams to resolve discrepancies, delays, or operational issues.</li></ul> Material Handling <ul><li>Oversee the receipt, inspection, and verification of materials.</li><li>Coordinate proper storage, handling, and retrieval of materials.</li><li>Ensure compliance with safety, quality, and operational standards.</li></ul> Billing and Invoicing <ul><li>Manage logistics-related billing processes, ensuring invoice accuracy and completeness.</li><li>Investigate and resolve billing discrepancies with suppliers and service providers.</li><li>Maintain accurate records of invoices, payments, and related documentation.</li></ul> Customer Complaint Resolution <ul><li>Address customer complaints related to logistics and supply chain operations in a timely and professional manner.</li><li>Conduct root cause analysis and implement corrective and preventive actions.</li><li>Collaborate with customer service and internal teams to ensure customer satisfaction.</li></ul> Automation Processes <ul><li>Develop and implement automation solutions, including macros, robots, and custom code, to improve logistics and supply chain processes.</li><li>Identify opportunities for automation, process optimization, and efficiency improvements.</li><li>Collaborate with cross-functional teams to integrate automation solutions across systems and operations.</li></ul> Dashboard Development and Maintenance <ul><li>Design, develop, and maintain dashboards using tools such as Power BI and Power Automate to track key performance indicators (KPIs).</li><li>Ensure data accuracy, consistency, and relevance in reports and dashboards.</li><li>Work with stakeholders to gather requirements and support data-driven decision-making.</li></ul> Safety and Compliance <ul><li>Respond to internal and external audits, ensuring accurate and timely compliance reporting.</li><li>Ensure adherence to company policies, local regulations, and international standards related to transportation and storage.</li><li>Promote and maintain compliance with all applicable safety, legal, and regulatory requirements.</li></ul> Business Development and Project Coordination <ul><li>Participate in and coordinate regional strategic business development initiatives, including but not limited to:</li><li>New Resale Operations: Assess feasibility and support implementation of new resale operations in collaboration with cross-functional teams.</li><li>Transportation Mode Expansion: Evaluate alternative transportation modes, such as cabotage, to improve efficiency and reduce costs.</li><li>Warehouse Operations: Support the establishment and management of warehouses, ensuring regulatory compliance and operational efficiency.</li><li>Market Analysis: Conduct market research to identify trends, opportunities, and potential partnerships aligned with supply chain growth objectives.</li><li>Project Planning: Develop project plans, budgets, timelines, and track execution with key stakeholders.</li><li>Risk Assessment: Identify risks associated with new initiatives and propose mitigation strategies.</li><li>Documentation and Compliance: Ensure all required permits, licenses, and regulatory documentation are obtained and maintained.</li><li>Stakeholder Collaboration: Work with internal teams, external partners, and government agencies to facilitate approvals and successful implementation.</li><li>Reporting and Evaluation: Monitor, report, and evaluate project performance and its impact on logistics and supply chain operations.</li></ul>&nbsp;Requirements: Qualifications <ul><li>Bachelor’s degree in Logistics, Engineering, Supply Chain Management, or a related field (preferred).</li><li>Proven experience in logistics, transportation, or supply chain operations.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of quality management systems and standards (ISO 9000, ISO 14000, IATF, etc.).</li><li>Proficiency in logistics systems and Microsoft Office applications.</li><li>Hands-on experience with automation tools, macros, custom code, and dashboard development using Power BI and Power Automate.</li><li>Ability to work in a fast-paced environment and manage multiple priorities effectively.</li><li>Supply chain certifications (CSCP, CPSM, or similar) are an advantage.</li><li>Fluency in Portuguese and English is required; Spanish proficiency is a plus</li></ul>

Responsibilities: Financial Reporting &amp; Compliance: <ul><li>Prepare accurate monthly, quarterly, and annual financial statements.</li><li>Ensure compliance with applicable accounting standards (Ind AS, IFRS, or US GAAP).</li><li>Manage period-end close processes and general ledger reconciliations.</li><li>Support external and internal audits, ensuring timely resolution of audit points.</li></ul> Cost Accounting &amp; Inventory Management: <ul><li>Monitor and manage inventory valuation, batch costing, and cost of goods sold (COGS).</li><li>Conduct standard vs actual cost variance analysis.</li><li>Collaborate with manufacturing and supply chain teams for real-time cost tracking.</li></ul> Taxation &amp; Regulatory Compliance: <ul><li>Handle GST, TDS, and income tax compliances including returns, reconciliations, and assessments.</li><li>Assist in regulatory compliance relevant to the pharmaceutical industry (e.g., NPPA, CDSCO).</li><li>Maintain records for transfer pricing and other compliance reports (e.g., Form 3CD).</li></ul> Accounts Payable &amp; Receivable: <ul><li>Oversee vendor payments, import transactions, and ensure proper accounting treatment.</li><li>Monitor receivables, perform aging analysis, and coordinate with sales teams for collections.</li><li>Conduct periodic reconciliation of vendor and customer accounts. 5. Budgeting, MIS &amp; Financial Planning</li><li>Assist in annual budgeting and rolling forecasts.</li><li>Provide financial analysis and reports to management (sales trends, cost analysis, profitability reports).</li><li>Develop and automate MIS for enhanced decision-making.</li></ul> Requirements: <ul><li>Minimum 10 years of experience in accounting/finance roles; at least 3–5 years in a senior or lead role.</li><li>Experience in pharma or manufacturing industry is highly preferred. •	Strong knowledge of accounting principles, tax laws, and cost accounting.</li><li>Hands-on experience with ERP systems (SAP, Oracle, Tally, etc.)</li><li>Proficiency in MS Excel and financial reporting tools. •	Strong analytical thinking and problem-solving skills.</li><li>Excellent communication, leadership, and organizational abilities. Nice to Have:</li><li>Experience in handling audits for pharmaceutical R&amp;D or DSIR-registered entities.</li><li>Knowledge of pharma-specific compliance (NPPA reporting, drug pricing, etc.)</li><li>Exposure to internal controls, SOX compliance, or process improvement initiatives.</li></ul>

Responsibilities: Quote and Order Management&nbsp; <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer&nbsp;and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;&nbsp;</li></ul> Customer Supply Chain Management&nbsp; <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree is any related field.</li><li>Minimum 3 year of industry experience in customer service/order management.</li><li>Customer Focus.</li><li>Excellent communication skill. Able to interact with internal and external partners.</li><li>Problem solving skills</li><li>Team player with positive attitude.</li><li>Proactive, responsible and takes ownership of issues.</li><li>Able to work under pressure.</li><li>Self-motivated, independent and able to work with minimum supervision</li><li>Sense of urgency, analytical and able to multi-task under fast paced environment.</li></ul>

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41 inventory Jobs found

CTO Representative & IMMEX Program Coordinator

Warehouse Technician

Buyer/Planner

Supply Chain Assistant Performance Manager

Sourcing Support - Master Data

Demand Planning Analyst

Logistics Supervisor

Logistics Analyst

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

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41 inventory Jobs found

CTO Representative & IMMEX Program Coordinator

Warehouse Technician

Buyer/Planner

Supply Chain Assistant Performance Manager

Sourcing Support - Master Data

Demand Planning Analyst

Logistics Supervisor

Logistics Analyst

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.