Customer Service Specialist

Accounts Payable

Logistics Analyst

Accounts Payable Analyst

Senior Data Scientist II

SR QLTY & RELIABILITY ENGINEER

Customer Account Manager

Responsibilities: Customers Management: <ul><li>Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.</li><li>Proactively communicate with customers to ensure understanding and resolution of all order-related issues.</li></ul> Analyse Demand Forecast/ Revenue &amp; Inventory Control: <ul><li>Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.</li><li>Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.</li><li>Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.</li><li>Review customers actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock.</li></ul> Customer Documentation &amp; File Management: <ul><li>File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer&nbsp;</li></ul> Shipment Management: <ul><li>Prepare and process shipments according to customer requests.</li><li>Collaborate with Planning/Logistics to ensure on-time delivery based on customers request dates and confirm dates for STR performance.</li><li>Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.</li><li>Submit credit releases to finance for held accounts.</li><li>Coordinate with Account Managers and customers to release shipments that are on hold.</li></ul> Payment Management: <ul><li>Follow up on open disputes/invoice discrepancies with Customer, Finance &amp; Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.</li></ul> Requirements: <ul><li>Bachelor degree in related field.</li><li>5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English, PC literate with Microsoft Window software.</li><li>Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment</li></ul>

Responsibilities: <ul><li>Financial Accounting</li><li>Responsible for third-party and inter-company AP invoices approval, posting and payments for one or several SEAP entities (e.g.: Australia, Indonesia, Malaysia).</li><li>Responsible for staff claims approval, posting and payment for one or several SEAP entities (e.g.: Australia, Indonesia, Malaysia).</li><li>Approvals of Intercompany, 3rd party and staff claims require review of supporting documents and compliance with Delegation of Authority, before payment.</li><li>ERP: Update exchange rates in SAP and perform month-end revaluations.</li><li>ERP: Manage vendor creation in SAP B1.</li><li>ERP: Reconcile Statement of Accounts from third-party and inter-company suppliers against AP Aging in SAP B1. Resolve any discrepancies with suppliers.</li><li>Interco reconciliation tool (HFM): Upload inter-company transactions in HFM and ensure proper matching.</li><li>Prepare assigned Balance Sheet schedules.</li><li>Post certain standard monthly journal entries</li><li>Cash flows, financing and engagement with banks</li><li>Prepare the monthly cash flow forecast for review by Senior Accountant.</li><li>Periodically check sufficient liquidity for operations and proactively alert Manager about any potential cash flow situations.</li><li>Ensure external/internal loan repayments and interest payments are promptly processed according to the due date/payment terms.</li><li>Handle banker’s guarantee issuance and liaise with bank on AP-related matters</li><li>Tax and GST</li><li>Prepare GST/SST/VAT/WHT filing for review by Finance Manager/Senior Accountant prior to submission.</li><li>Audits/ Projects and Adhoc</li><li>Support the annual audit process by providing required documents to both external and internal auditors.&nbsp;</li><li>Assist and actively participate in project and system implementation activities.</li><li>Cover other AP executive’s daily operations during period of leave or absence.</li><li>Undertake any ad-hoc Finance assignment as required.</li></ul> Requirements: <ul><li>Diploma/Degree in Accountancy, Business Administration, or a professional qualification (ACCA, CPA, etc).</li><li>3 years’ experience of Accounts Payables.</li><li>Experience in administering inter-company invoices, 3rd party invoices and staff expense claims, including payment</li></ul>

Responsibilities: Transportation Management <ul><li>Schedule and coordinate inbound and outbound transportation activities.</li><li>Monitor transportation providers’ performance to ensure on-time and cost-effective deliveries.</li><li>Optimize routing and logistics strategies to minimize transportation costs and improve efficiency.</li></ul> Warehouse Communication <ul><li>Maintain regular communication with warehouse teams to ensure timely receipt, storage, and dispatch of materials.</li><li>Conduct audits and inventory reviews to ensure accuracy and compliance.</li><li>Collaborate with warehouse teams to resolve discrepancies, delays, or operational issues.</li></ul> Material Handling <ul><li>Oversee the receipt, inspection, and verification of materials.</li><li>Coordinate proper storage, handling, and retrieval of materials.</li><li>Ensure compliance with safety, quality, and operational standards.</li></ul> Billing and Invoicing <ul><li>Manage logistics-related billing processes, ensuring invoice accuracy and completeness.</li><li>Investigate and resolve billing discrepancies with suppliers and service providers.</li><li>Maintain accurate records of invoices, payments, and related documentation.</li></ul> Customer Complaint Resolution <ul><li>Address customer complaints related to logistics and supply chain operations in a timely and professional manner.</li><li>Conduct root cause analysis and implement corrective and preventive actions.</li><li>Collaborate with customer service and internal teams to ensure customer satisfaction.</li></ul> Automation Processes <ul><li>Develop and implement automation solutions, including macros, robots, and custom code, to improve logistics and supply chain processes.</li><li>Identify opportunities for automation, process optimization, and efficiency improvements.</li><li>Collaborate with cross-functional teams to integrate automation solutions across systems and operations.</li></ul> Dashboard Development and Maintenance <ul><li>Design, develop, and maintain dashboards using tools such as Power BI and Power Automate to track key performance indicators (KPIs).</li><li>Ensure data accuracy, consistency, and relevance in reports and dashboards.</li><li>Work with stakeholders to gather requirements and support data-driven decision-making.</li></ul> Safety and Compliance <ul><li>Respond to internal and external audits, ensuring accurate and timely compliance reporting.</li><li>Ensure adherence to company policies, local regulations, and international standards related to transportation and storage.</li><li>Promote and maintain compliance with all applicable safety, legal, and regulatory requirements.</li></ul> Business Development and Project Coordination <ul><li>Participate in and coordinate regional strategic business development initiatives, including but not limited to:</li><li>New Resale Operations: Assess feasibility and support implementation of new resale operations in collaboration with cross-functional teams.</li><li>Transportation Mode Expansion: Evaluate alternative transportation modes, such as cabotage, to improve efficiency and reduce costs.</li><li>Warehouse Operations: Support the establishment and management of warehouses, ensuring regulatory compliance and operational efficiency.</li><li>Market Analysis: Conduct market research to identify trends, opportunities, and potential partnerships aligned with supply chain growth objectives.</li><li>Project Planning: Develop project plans, budgets, timelines, and track execution with key stakeholders.</li><li>Risk Assessment: Identify risks associated with new initiatives and propose mitigation strategies.</li><li>Documentation and Compliance: Ensure all required permits, licenses, and regulatory documentation are obtained and maintained.</li><li>Stakeholder Collaboration: Work with internal teams, external partners, and government agencies to facilitate approvals and successful implementation.</li><li>Reporting and Evaluation: Monitor, report, and evaluate project performance and its impact on logistics and supply chain operations.</li></ul>&nbsp;Requirements: Qualifications <ul><li>Bachelor’s degree in Logistics, Engineering, Supply Chain Management, or a related field (preferred).</li><li>Proven experience in logistics, transportation, or supply chain operations.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of quality management systems and standards (ISO 9000, ISO 14000, IATF, etc.).</li><li>Proficiency in logistics systems and Microsoft Office applications.</li><li>Hands-on experience with automation tools, macros, custom code, and dashboard development using Power BI and Power Automate.</li><li>Ability to work in a fast-paced environment and manage multiple priorities effectively.</li><li>Supply chain certifications (CSCP, CPSM, or similar) are an advantage.</li><li>Fluency in Portuguese and English is required; Spanish proficiency is a plus</li></ul>

Responsibilities: Job Locations - Manila and Mexico <ul><li>Perform invoice processing to ensure that all bills and employee reimbursements are settled accurately and on time</li><li>Coordinate with receivers to confirm that all invoices are matched and address any invoice discrepancies swiftly</li><li>Generate payment proposals for electronic transfers, checks, and wires, adhering to the global policy</li><li>Investigate and resolve payment issues while collaborating with both internal and external stakeholders</li><li>Maintain records of all AP documents, including invoices, approvals, statements, etc.</li><li>Oversee the AP mailbox, ensuring that all inquiries, invoices, and other communications are addressed promptly and professionally</li><li>Respond to AP inquiries from vendors and internal stakeholders</li><li>Develop and communicate AP reports as requested by the AP and T&amp;E Supervisor or Manager</li><li>Audit employee expense reports in accordance with our global policy, utilizing the Concur expense system</li><li>Foster strong relationships with employees and communicate closely with end users to ensure the timely submission of reports</li><li>Assist employees on the use of the Concur expense system and best practices for expense reporting</li><li>Help perform periodic expense compliance audits to ensure the integrity of expense payments in alignment with local and global policies</li><li>Collaborate with other AP and T&amp;E Analysts in the event of payment errors to resolve issues and ensure expenses are paid on time</li><li>Draft training materials and resources for employees regarding expense policies and procedures</li><li>Generate periodic reports from Concur to provide KPIs and facilitate the continuous improvement of expense reimbursement processes</li></ul> Requirements: <ul><li>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field</li><li>Highly detail-oriented with the ability to work under tight deadlines in a high-volume, fast-paced team environment</li><li>Strong analytical and communication skills</li><li>Fast learner of technology and coachable</li></ul>

Responsibilities:﻿ <ul><li>Process freight invoices for payment. Investigating and resolving freight invoices that are on hold for review.</li><li>Ensure transportation carriers are paid within established payment terms.</li><li>Audit rates and freight invoices for accuracy. Ensure systems are updated with missing and incorrect information.</li><li>Interface with transportation providers and company Transportation Associates to resolve invoice discrepancies and communicate payment details.</li><li>Run and distribute reports as required. Need to be MIS report savvy with understanding of all latest tools.</li><li>Support all financial audit request related to internal and external audit of freight payments.</li><li>Ensure to monitor &amp; work on open accruals &amp; thereby ensuring aging between accruals vs invoice postings is kept to 30days or less.</li><li>Drive, monitor &amp; track the hard copies against the transaction entries in SAP with an objective to ensure on-time payment.</li><li>Involve in VAS handling validation &amp; be primary face of contact for carriers. Proactively drive &amp; address all open issues/queries in an organized manner.</li><li>Initiate &amp; drive process improvements by standardizing &amp; defining the process.</li><li>Work in testing and give feedback.</li><li>Support on Project related queries &amp; be backup to project team member</li></ul> Requirements: <ul><li>Bachelor’s Degree in Logistics or Finance related Professional Experience (in what processes and function)</li><li>0-3 years relevant experience in logistics or accounting related activities in product/manufacturing/ Shared Services.</li><li>Knowledge of accounts payable functions and procedures.</li><li>Expertise on advanced excel &amp; other Microsoft tools.</li><li>Familiarity with electronic invoicing.</li><li>Prior experience with transportation / logistics software a plus</li><li>Strong Documenting knowledge backed up with analytical skills.</li><li>Excellent interpersonal and communication skills</li></ul>

About the Role : <ul><li>As a data scientist on our team, you will work on new product development in a small team environment writing production code in both run-time and build-time environments.&nbsp;</li><li>You will help propose and build data-driven solutions for high-value customer problems by discovering, extracting, and modeling knowledge from large-scale natural language datasets including matter and contract repository, invoice/legal spend data and work management.&nbsp;</li><li>You will prototype new ideas, collaborating with other data scientists as well as product designers, data engineers, front-end developers, and a team of expert legal data annotators.</li><li>You will get the experience of working in a start-up culture with the large datasets and many other resources of an established company.</li><li>We are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment,</li></ul> Responsibilities: <ul><li>Develop and implement LLM-based applications tailored for legal use-cases&nbsp;</li><li>Evaluate and help maintain our data assets and training/evaluation data sets&nbsp;</li><li>Design and build pipelines for preprocessing, annotating, and managing legal document datasets&nbsp;</li><li>Collaborate with legal experts to understand requirements and ensure ML-applications meet domain-specific needs&nbsp;</li><li>Conduct experiments and evaluate model performance to drive continuous improvements&nbsp;</li><li>Fine-tune and deploy large language models to enhance their performance on legal text processing tasks&nbsp;</li><li>Interface with other technical personnel or team members to finalize requirements.&nbsp;</li><li>Work closely with other development team members to understand complex product requirements and translate them into software designs.&nbsp;</li><li>Successfully implement development processes, coding best practices, and code reviews for production environments.</li></ul> Requirements:&nbsp; <ul><li>Able to work in person 2 days per week&nbsp;</li><li>Bilingual English and Spanish&nbsp;</li><li>Practical experience with large language models, prompt engineering, fine-tuning RAG-based applications and benchmarking, using frameworks such as LangChain&nbsp;</li><li>MS in Data Science, Computer Science, Statistics, Machine Learning, or relevant work experience&nbsp;</li><li>Practical experience in Natural Language Processing methods and libraries such as spaCy, word2vec, Flair, BERT (ways to vectorize text data)&nbsp;</li><li>Formal training in machine learning: dimensionality reduction, clustering, embeddings, and sequence classification algorithms&nbsp;</li><li>Strong Python background&nbsp;</li><li>Knowledge of AWS, GCP, Azure, or other cloud platform&nbsp;</li><li>Understanding of data modeling principles and complex data models.&nbsp;</li><li>Proficiency with relational and NoSQL databases as well as vector stores (e.g., MySQL, Postgres, Solr, Elasticsearch/OpenSearch)</li><li>Knowledge of Spark-Scala, Ray or other distributed computing systems highly preferred&nbsp;</li><li>Knowledge of API development, containerization, and machine learning deployment highly preferred&nbsp;</li><li>Experience with ML Ops/AI Ops including experiment tracking tools like LangFuse and DVC&nbsp;</li><li>Experience with deep learning frameworks such as PyTorch, Tensorflow and Hugging Face Transformers Work in a way that works for you We promote a healthy work/life balance across the organization. </li><li>We offer an appealing working prospect for our people.&nbsp;</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate. </li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li></ul>

Responsibilities: <ul><li>Process freight invoices for payment. Investigating and resolving freight invoices that are on hold for review.&nbsp;</li><li>Ensure transportation carriers are paid within established payment terms.</li><li>Audit rates and freight invoices for accuracy. Ensure systems are updated with missing and incorrect information.&nbsp;</li><li>Interface with transportation providers and company Transportation Associates to resolve invoice discrepancies and communicate payment details.</li><li>Run and distribute reports as required. Need to be MIS report savvy with understanding of all latest tools.</li><li>Support all financial audit request related to internal and external audit of freight payments.&nbsp;</li><li>Ensure to monitor &amp; work on open accruals &amp; thereby ensuring aging between accruals vs invoice postings is kept to 30days or less.</li><li>Drive, monitor &amp; track the hard copies against the transaction entries in SAP with an objective to ensure on-time payment.</li><li>Involve in VAS handling validation &amp; be primary face of contact for carriers. Proactively drive &amp; address all open issues/queries in an organized manner.</li><li>Initiate &amp; drive process improvements by standardizing &amp; defining the process.</li><li>Work in testing and give feedback.</li><li>Support on Project related queries &amp; be backup to project team member</li></ul> Requirements: <ul><li>Bachelor’s Degree in Logistics or Finance related&nbsp;</li><li>0-3 years relevant experience in logistics or accounting related activities in product/manufacturing/ Shared Services.&nbsp;</li><li>Knowledge of accounts payable functions and procedures.</li><li>Expertise on advanced excel &amp; other Microsoft tools.</li><li>Special Qualifications, Knowledge &amp; Skills</li><li>Familiarity with electronic invoicing.</li><li>Prior experience with transportation / logistics software a plus</li><li>Strong Documenting knowledge backed up with analytical skills.</li><li>Excellent interpersonal and communication skills</li><li>Language requirement: English</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

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8 invoice scanning Jobs found

Customer Service Specialist

Accounts Payable

Logistics Analyst

Accounts Payable Analyst

Logistics Analyst

Senior Data Scientist II

SR QLTY & RELIABILITY ENGINEER

Customer Account Manager

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8 invoice scanning Jobs found

Customer Service Specialist

Accounts Payable

Logistics Analyst

Accounts Payable Analyst

Logistics Analyst

Senior Data Scientist II

SR QLTY & RELIABILITY ENGINEER

Customer Account Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.