Sales Support Coordinator

Branch Manager - Freight Forwarding

Logistics Analyst

Customer Service Advisor (Senior Analyst)

Account Manager

Responsibilities: <ul><li>Support the sales staffs and ensure the sales team is on track to meet mon-end goals by processing and completing orders, managing shipment and local delivery timely to customer, controlling backlog and stock availability</li><li>Provide troubleshooting assistance for customer orders, account statuses and relevant problem</li><li>Review pending orders and specific customer request to ensure excellent customer service and customer experience</li><li>Keep line manager informed of any issues affecting month end goals of sales team</li><li>Manage inventory and control stock level efficiently by balancing with supply and demand on one side and costs on the other</li><li>Submit the scheduled and on-demand reports punctually</li><li>Control data governance sufficiently and efficiently to make all necessary data available and ready to the line manager and sales staffs upon request</li><li>Maintain an accessible and organized filling systems for sales and administrative professionals</li><li>Handle all administrative duties</li><li>Generate and process new sales leads as necessary to support sales team</li><li>Arrange appointments with customers and sales team</li><li>Maintain a cheerful attitude with answering all inbound customer’s calls and addressing customer or sales team needs</li><li>Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction</li><li>Follow up with customers to make sure that they are satisfied with a particular product and service</li><li>Establish active communication and engagement with all other departments to help out where necessary</li><li>Collaborate effectively with the sales team</li><li>Arrange travel and accommodations where necessary</li><li>Expenses control</li><li>Exert attention to detail</li><li>Suggest sales process improvements</li></ul> ﻿Requirements: <ul><li>Required Qualifications and Requirements:</li><li>At least 3-5years experience in sales administration, sales; experience in sales organization will be an added advantage</li><li>Hands on experience with ERP and CRM systems</li><li>Business Japanese language skills</li><li>Understanding of Japanese corporate culture</li><li>Proficiency with MS Office Suite, particularly MS Excel</li><li>Strong analytical and problem solving skills</li><li>Accuracy and attention to detail</li><li>Efficient time management and Ability to work under high pressure</li><li>Excellent negotiation, communication and interpersonal skills</li><li>Ability to meet deadlines without compromising consistency in the process</li><li>Ability to multitasks</li><li>Administrative, recordkeeping and clerical skills</li><li>In-dept understanding of sales principles and customer service practices</li></ul>

The RoleThe Branch Manager for a Freight Forwarding branch office is responsible for managing all operational and administrative aspects of the branch. The branch manager will be responsible for supporting the commercial team in-country and managing the branch’s finances. This position requires a candidate with strong leadership skills and excellent knowledge of freight forwarding operations. The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations through driving continuous improvement within the branch. The branch manager must drive a collaborative environment and must exhibit the ability to effectively manage a team through coaching and mentoring. Key ResponsibilitiesLeadership and Team Management:Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, mentoring and performance management.Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution. Operations Management:Support in setting up the branch resources, systems and processes.Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.Ensure compliance with relevant regulations, industry standards, and company policies and procedures.Monitor and analyse operational performance metrics, implementing improvements to enhance efficiency and productivity. Sales:Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.Identify new business opportunities, build relationships with clients and partners, and expand the customer base.Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue. Customer Service:Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions. Financial Management:Must have a good financial acumen.Develop and manage the branchs annual budget, closely monitoring expenses and revenue to ensure financial targets are met.Review and analyze financial reports, identifying areas for improvement and implementing cost saving measures where possible.Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation. OTHERAct as an ambassador at all times when working; promoting and demonstrating positive behaviours in harmony with Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following Code of Conduct and Ethics policies.Responsible for building a strong winning culture, leading with change and building capability in the organization and managing relationships with key stakeholders.The Branch Manager will support the Country Manager in implementing strategies on the floor.To create a culture of high performing teams, grounded in the core values of the organization to ensure high employee engagement.Achieve and exceed financial targets.Accurate and up to date reporting to Country Manager.Proactively manage internal and external risk to the company and Group.Promote and uphold brand and values.Perform other related duties as assigned.Would be required to travel nationally and internationally to visit business partners and clients.&nbsp; Minimum Requirements﻿QUALIFICATIONS&nbsp;▪ Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related&nbsp;field. Relevant professional certifications are a plus.&nbsp;&nbsp;EXPERIENCE&nbsp;&nbsp;▪ Proven track record and recent experience (4 -6 years) in freight forwarding leadership position,&nbsp;logistics, or a similar industry, with a solid understanding of import/export procedures, customs&nbsp;regulations, and transportation logistics is a must.&nbsp;&nbsp;▪ Must have a comprehensive understanding of incoterms to provide guidance to both business and&nbsp;client.&nbsp;&nbsp;SKILLS&nbsp;&nbsp;▪ Leadership skills – Strong leadership and people management skills, with the ability to motivate&nbsp;and develop a team in a dynamic work environment.&nbsp;▪ Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding&nbsp;Industry.&nbsp;▪ Organization &amp; Problem-Solving skills - Results-driven mindset with a focus on achieving&nbsp;targets and driving business growth. Exceptional organizational and problem-solving abilities, with&nbsp;the capacity to prioritize tasks and handle multiple responsibilities simultaneously.&nbsp;▪ Execution Sales Skills – Ability to research, identify, tackle, grow and close business&nbsp;opportunities ensuring the needed support from product and operations.&nbsp;&nbsp;▪ Agile Skills - Ability to prioritize multiple tasks to meet various deadlines and work under pressure&nbsp;in a fast-paced environment.&nbsp;&nbsp;▪ Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word,&nbsp;Excel &amp; PowerPoint, CRM and Freight Forwarding system&nbsp;▪ Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with&nbsp;clients, carriers, other forwarders, vendors. Excellent communication and interpersonal skills, with&nbsp;the ability to build relationships and negotiate effectively with clients, suppliers, and stakeholders.&nbsp;▪ Languages - You speak and write fluent English – additional languages are a bonus, but not a&nbsp;must.&nbsp;&nbsp;&nbsp;7. COMMUNICATIONS AND WORKING RELATIONSHIPS&nbsp;&nbsp;Internal:&nbsp;You will be a solid point of contact on which your Branch’s Operations Team and Network will&nbsp;be relying to liaise and filter with Book of Business Clients.&nbsp;&nbsp; External:&nbsp;You will be a trusted and competent partner towards customers, suppliers, and the business.&nbsp;&nbsp;

Responsibilities: <ul><li>Process freight invoices for payment. Investigating and resolving freight invoices that are on hold for review.&nbsp;</li><li>Ensure transportation carriers are paid within established payment terms.</li><li>Audit rates and freight invoices for accuracy. Ensure systems are updated with missing and incorrect information.&nbsp;</li><li>Interface with transportation providers and company Transportation Associates to resolve invoice discrepancies and communicate payment details.</li><li>Run and distribute reports as required. Need to be MIS report savvy with understanding of all latest tools.</li><li>Support all financial audit request related to internal and external audit of freight payments.&nbsp;</li><li>Ensure to monitor &amp; work on open accruals &amp; thereby ensuring aging between accruals vs invoice postings is kept to 30days or less.</li><li>Drive, monitor &amp; track the hard copies against the transaction entries in SAP with an objective to ensure on-time payment.</li><li>Involve in VAS handling validation &amp; be primary face of contact for carriers. Proactively drive &amp; address all open issues/queries in an organized manner.</li><li>Initiate &amp; drive process improvements by standardizing &amp; defining the process.</li><li>Work in testing and give feedback.</li><li>Support on Project related queries &amp; be backup to project team member</li></ul> Requirements: <ul><li>Bachelor’s Degree in Logistics or Finance related&nbsp;</li><li>0-3 years relevant experience in logistics or accounting related activities in product/manufacturing/ Shared Services.&nbsp;</li><li>Knowledge of accounts payable functions and procedures.</li><li>Expertise on advanced excel &amp; other Microsoft tools.</li><li>Special Qualifications, Knowledge &amp; Skills</li><li>Familiarity with electronic invoicing.</li><li>Prior experience with transportation / logistics software a plus</li><li>Strong Documenting knowledge backed up with analytical skills.</li><li>Excellent interpersonal and communication skills</li><li>Language requirement: English</li></ul>

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

The role: <ul><li>Are you commercial, do you want to see quick results and are you a hunter? Do you want to contribute to the growth of a dynamic organization in the B2B market? Then apply as Account Manager Inside Sales (New Business)</li><li>You may remember us from your school books (the Bosatlas and the Collegebundel probably ring a bell), but today we are the indispensable knowledge partner for Legal, Tax and Public professionals. We offer up-to-date information, software and tools and provide innovative ways to make this information continuously available and accessible. We are making the transition to being a tech company “driven by knowledge”.</li><li>Customers are increasingly opting for a remote account manager; always available and doing business faster.&nbsp;</li><li>That is why you will play a crucial role in this role in further expanding our customer base by following up on warm leads (from marketing) and thus generating new business.</li></ul> Responsibilities: Portfolio renewal: <ul><li>You proactively make proposals for the renewal and improvement of product portfolios based on identified developments at your prospects/customers and in order to increase your sales and turnover.</li></ul> Account management <ul><li>You create an account plan for your market.&nbsp;</li><li>With this you work your market and prospects/customers.&nbsp;</li><li>You have and take responsibility for the expansion and further development of your portfolio.&nbsp;</li></ul> Appointments and administration: <ul><li>You keep the information you receive on the phone from your prospects/customers accurately, so that all administrative and (after)sales activities can be carried out by the Customer Service department</li><li>Think of order entry, invoicing and delivery.</li></ul> Requirements: <ul><li>HBO work and thinking level;</li><li>At least 3 years of work experience in a similar position;</li><li>Affinity with products and services is an advantage (for example experience with online and/or software sales or some basic knowledge of the tax or legal sector).</li><li>Characteristic of the Inside Sales department is that a high degree of independence and professionalism is required and offered. A premium brand also requires a premium approach and experience of and by customers in the contacts they have with you. As an organization, we like to bind the best people to us and we also invest in that. Our goal is a long-term collaboration, both with our customers and our employees.</li></ul>

Skills

Industry

Location

Jobtitle

5 invoicing Jobs found

Sales Support Coordinator

Branch Manager - Freight Forwarding

Logistics Analyst

Customer Service Advisor (Senior Analyst)

Account Manager

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

5 invoicing Jobs found

Sales Support Coordinator

Branch Manager - Freight Forwarding

Logistics Analyst

Customer Service Advisor (Senior Analyst)

Account Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.