IT Business Analyst - RDD

IT Project Manager - RDD

IT Programme Manager

IT Business Analyst - eCommerce

IT Risk Analyst

IT Collaboration Analyst

Senior SAP - Functional Administrator

Senior SAP Functional Administrator

IT Finance Manager (Business Partner)

Service Desk Analyst

Our client demands the highest standard of performance from the technologies they engineer. Their people expect the same from the technology that supports them. They are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that their engineers better technology to solve problems others ignore, Global IT transforms the way they do business through world-class and pioneering IT services and systems. Global IT RDD &amp; NPI function has end-to-end accountability for the strategic roadmap, design, delivery, and support of many of the applications enabling the global RDD and NPI teams and processes, with particular focus on early product research and development teams, the international research and engineering functions, robotics, and software development for teams located across 20+ sites in APAC, Europe, and China. About the roleReporting to the RDD &amp; NPI IT Programme Manager, you will act as an intermediary between IT and the global engineering, research, and innovation user base to collect, clarify, analyse, and translate business requirements into documentation and conceptual design from which applications and solutions can be developed. You will work closely with stakeholders to understand RDDs strategic needs and plans for product development growth, translating business requirements into technical requirements and identifying appropriate solutions, while aligning them with business priorities.&nbsp;You will collaborate and work closely with a wide range of stakeholders across the business and other members of the global IT organisation to provide expert advice and insight to ensure these business requirements are translated into technical approaches and designs that can be implemented. This also means being a liaison between RDD and IT, ensuring the technical requirements and specifications are well understood by the technical teams whilst maintaining the buy-in of the stakeholders.&nbsp;To do this you will need to stay abreast with the latest technology changes, assessing their impact and potential value/risk to the business which will include conducting business process modelling to generate applicable scenarios for technology functional testing, and supporting the business users in acceptance testing.&nbsp;You will be able to provide quality assurance on all required documentation, verifying it is created and maintained according to organisational standards. This can include ensuring that your programmes, projects, and third parties are working within the bounds of policies and any global legislative compliance e.g., GDPR, PCI, Cyber Security standards, etc.&nbsp;You can develop your career creating and owning your professional and personal development plan, using the internal talent development framework to baseline your capabilities and identify stretch targets to build your career. About you-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to work across the globe in a matrix-managed environment with demonstratable experience of this.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working as a Business Analyst to translate business requirements into design documentation and identify appropriate solutions-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep understanding of one or more business functional areas, preferably in engineering or software development-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with business process modelling-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience of Waterfall and Agile project methodologies-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in making complex technical proposals to senior stakeholders-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrable business and tech acumen&nbsp;and&nbsp;organisational skills BenefitsFinancial-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performance-related bonus-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Life assurance, accidental death, and dismemberment insurance-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pension scheme with competitive employer contributions-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recognition Program-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Holiday AllowanceLifestyle-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free fruit delivered for office staff, free coffee, and tea-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cafeteria benefits, wellness programme, cinema tickets, multisport card, etc.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; On-site canteen with discounted mealsHealth-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee medical cover, with the opportunity to buy cover for family-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Program for employees and dependents-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reimbursement for costs of eyeglasses

Our client demands the highest standard of performance from the technologies they engineer. Their people expect the same from the technology that supports them. They are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that their engineers better technology to solve problems others ignore, Global IT transforms the way they do business through world-class and pioneering IT services and systems. Global IT RDD &amp; NPI function has end-to-end accountability for the strategic roadmap, design, delivery, and support of many of the applications enabling the global RDD and NPI teams and processes, with particular focus on early product research and development teams, the international research and engineering functions, robotics, and software development for teams located across 20+ sites in APAC, Europe, and China. About the RoleReporting to the RDD &amp; NPI IT Programme Manager you will be responsible for delivering medium complexity projects at pace for the global RDD, engineering, software development, and new product innovation (NPI) organisations, providing sound decision-making and calm leadership under pressure. This will include building high-performing project teams using matrix management to ensure that the team is effective in achieving project goals and securing business buy-in through effective stakeholder engagement and communications.&nbsp;You will be able to ensure excellent financial stewardship by delivering predictable and reliable cost estimating, management, and forecasting whilst embedding quality across all aspects of the project to deliver successfully with no major issues at go live; this includes effective management of change, risks, assumptions, issues, and dependencies.&nbsp;You will enable the growth and success of the client by working with teams inside and outside of IT to produce checkpoint reports and project highlight reports, upholding the IT project management methodology, looking for improvements to discuss with the Programme Manager whilst seeking out opportunities for innovation by identifying and leveraging delivery accelerators that improve the speed of delivery and/or the cost to serve.&nbsp;You can develop your career by creating and owning your professional and personal development plan, using the internal talent development framework to baseline your capabilities and identify stretch targets to build your career. About You-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least 3 years of IT project management experience, ideally gained in consultancy or for an engineering/software development organisation-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to manage project budgets effectively and experience in financial reporting-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in successfully leading multi-disciplinary project teams across a range of locations and including at least one 3rd party organisation with offshore capabilities-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in delivering medium complexity projects with budgets up to £1m-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of multiple project management methodologies (Agile, Waterfall &amp; Hybrid), backed up with the experience of applying at least one of them successfully in practice-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good knowledge and experience of all stages of the project and programme lifecycle, including the development of business cases, and mobilisation of projects-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with value tender/vendor selections BenefitsFinancial-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performance-related bonus-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Life assurance, accidental death, and dismemberment insurance-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pension scheme with competitive employer contributions-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recognition Program-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Holiday AllowanceLifestyle-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free fruit delivered for office staff, free coffee, and tea-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cafeteria benefits, wellness programme, cinema tickets, multisport card, etc.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On-site canteen with discounted mealsHealth-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee medical cover, with the opportunity to buy cover for family-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Program for employees and dependents-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reimbursement for costs of eyeglasses

Our client demands the highest standard of performance from the technologies they engineer. Their people expect the same from the technology that supports them. They are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that their engineers better technology to solve problems others ignore, Global IT transforms the way they do business through world-class and pioneering IT services and systems. Global IT RDD &amp; NPI function has end-to-end accountability for the strategic roadmap, design, delivery, and support of many of the applications enabling the global RDD and NPI teams and processes, with particular focus on early product research and development teams, the international research and engineering functions, robotics, and software development for teams located across 20+ sites in APAC, Europe, and China. About the roleAs the Programme Manager, you will oversee critical projects and manage up to three Project Managers. Reporting to the Head of Programme Management Practice, you’ll be responsible for leading these large-scale programmes that contribute to the delivery of strategic outcomes.&nbsp;You will lead the development of business cases and their approvals via project leads and SMEs, aligning with senior stakeholders, building consensus across large and diverse groups, and working closely with the relevant Portfolio Directors to cement relationships&nbsp;You will provide direction and guidance on the development of the team and the PPM community, building and maintaining a strong, high-performing, delivery-focused Programme team, securing resources, and directing planning scheduling, resourcing, and estimating for complex, large-scale programmes.&nbsp;You will oversee risk and issue management, ensuring mitigations are in place and resolved through negotiated agreements. You will look after performance and controls, identifying success criteria, setting project controls and being accountable for the overall integrity, coherence, and progress of programmes, cascading the leadership vision and translating it into delivery objectives for the team. About you-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience in IT programme management, ideally gained in strategic, complex projects, for large organisations-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in eCommerce and a track record in successfully delivering complex £multi-million transformation projects, in large organisations-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous success via matrix management (including offshore/remote teams), with experience building high-performing teams-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Practitioner-level knowledge of a range of programme and project management methodologies-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership abilities including structured and strategic thinking, critical analysis, and proactivity-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Outstanding interpersonal communication skills, across a range of audiences, including C-suite-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A credible change agent, with a track record of successfully managing change and delivering transformation-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of advanced risk management techniques-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Expertise in effective financial stewardship including the development of robust business cases-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in leading complex and large value tender/vendor selection (desirable)-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience of benefits realisation for both quantitative and qualitative benefits (desirable)-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of change management techniques and methods (desirable) BenefitsFinancial-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performance-related bonus-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Life assurance, accidental death, and dismemberment insurance-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pension scheme with competitive employer contributions-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recognition Program-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Holiday AllowanceLifestyle-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free fruit delivered for office staff, free coffee, and tea-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cafeteria benefits, wellness programme, cinema tickets, multisport card, etc.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On-site canteen with discounted mealsHealth-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee medical cover, with the opportunity to buy cover for family-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Program for employees and dependents-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reimbursement for costs of eyeglasses

Our client demands the highest standard of performance from the technologies they engineer. Their people expect the same from the technology that supports them. They are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that their engineers better technology to solve problems others ignore, Global IT transforms the way they do business through world-class and pioneering IT services and systems. Their IT Commercial &amp; Connectivity team work with business colleagues to understand what solutions they need, providing development and delivery services globally. They have a very ambitious roadmap of technology changes to support their expanding product catalogue, so it’s a really exciting time to be joining the team! About the roleAs a Business Analyst reporting into the BA Lead, you will be supporting projects, and working on the implementation and enhancement of single large or multiple small information systems, in line with business needs. You’ll be working with Technical Architects, delivering analysis activity to elicit requirements and inform business decisions, being responsible for investigating and analysing business situations, needs and systems, evaluating options for improving these.&nbsp;Acting as an internal consultant to the business, you’ll be devising and planning the analysis approach for large-scale projects, producing detailed business models, and assisting in the preparation of business cases, identifying new, alternative, and innovative approaches to performing business activities. You will work closely with stakeholders to understand strategic business needs and plans for growth, translating business requirements into technical requirements, and identifying appropriate solutions, while aligning them with business priorities.&nbsp;You will provide expert advice and insight to ensure business requirements are captured and translated into technical approaches and designs that can be implemented, ensuring business objectives and value of technical solutions are clear and well understood, providing guidance, and reviewing specifications for change. You will conduct business process modelling to generate applicable scenarios for technology functional testing, supporting the business users in acceptance testing.&nbsp;You will articulate and propose opportunities for improvements in business processes and existing solutions and provide quality assurance on all supporting documentation. You will stay abreast with the latest technology changes, assessing their impact and potential value/risk to the business. About you-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An experienced IT Business Analyst (ideally with a technical background) that has previously worked on large projects in a matrix structure, with cross-functional teams-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ideally with experience in owner experience/customer journeys-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Skilled at performing business analysis in a variety of complex situations-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comfortable working in Agile/Scrum framework environments-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong business acumen, fast-paced, methodical, organised, with exceptional attention to detail-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ideally a relevant professional qualification (e.g., BCS International Diploma in Business Analysis or IIBA Level 3 Certified Business Analysis Professional BenefitsFinancial-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performance-related bonus-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Life assurance, accidental death, and dismemberment insurance-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pension scheme with competitive employer contributions-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recognition Program-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Holiday AllowanceLifestyle-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free fruit delivered for office staff, free coffee, and tea-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cafeteria benefits, wellness programme, cinema tickets, multisport card, etc.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On-site canteen with discounted mealsHealth-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee medical cover, with the opportunity to buy cover for family-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Program for employees and dependents-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reimbursement for costs of eyeglasses

Responsibilities: <ul><li>Leads communication on risk assessment findings to team owners and custodians of information risk “business partners,” or information governance teams and information security teams.</li><li>Handles implementation of appropriate controls to effectively manage information risks as needed.</li><li>Develops opportunities to improve risk posture, assists developing solutions for remediating or mitigating risks and assessing the residual risk.</li><li>Supports the maintenance of the Information Asset Register and the Physical Asset Database</li><li>Develops user training and testing programs</li><li>Leads management controls and committees and contributes to Cyber Risk logs and KPI</li><li>Maintains strong working relationships with individuals and groups involved in managing information risks across the organization.</li></ul> Requirements: <ul><li>A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.</li><li>Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands</li><li>Strong communication skills; oral, written and presentation</li><li>Strong organization, planning and time management skills to achieve results</li><li>Strong personal and professional ethical values and integrity</li><li>Holds self-accountable to achieving goals and standards</li><li>Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)</li><li>Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers</li></ul>

Responsibilities: <ul><li>Presents new ways to work with analyses, articulation and presentations of complex data, in order to allow effective and timely management decisions</li><li>Provide consistent data storage, access and updates for all users</li><li>Reports and tracks solutions related to customer return issues; including but not limited to product, service and warranty</li><li>Communicates with various functions, project families and regions on trends and measurable results</li><li>Proactively plans for trends and implements training to mitigate repeat events</li><li>Leads teams to create strategy based in actionable data which aligns with long term vision of a zero incidence culture</li></ul> Additional Duties &amp; Responsibilities: <ul><li>Day-to-day support of collaboration services and execution of overall team vision, including support of Microsoft 365 applications, and improving end user experience</li><li>Understanding the Microsoft 365 ecosystem and our enterprise standard toolsets</li><li>Contribute to governance and best practices involving M365 and related toolsets</li><li>Analyze business requirements and ensure that solutions meet established policies and controls</li><li>Partner with business owners &amp; application teams to define and enhance technology</li><li>Provide technical expertise, guidance, and strategic recommendations to other IT groups</li><li>Serve as a key resource to work collaboratively to diagnose and troubleshoot complex and/or critical issues</li><li>Ensure user support requests are properly administered in a timely manner and utilizing the Servicenow ITSM system.</li><li>Ability to work in a global environment and specifically during Eastern Standard Time.</li><li>Familiarization with ITIL framework and standard ITSM best practices.</li><li>Process documentation and analysis: process oriented</li><li>Identify risks in meeting team goals and address appropriately.</li><li>Execution of project activities</li></ul> Requirements: <ul><li>A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.</li><li>Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest</li><li>Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis</li><li>Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind</li><li>Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe</li><li>Teamwork - Ability to work with others and work synergistically with fellow team-members</li><li>Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements</li><li>Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions</li><li>Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives</li><li>Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict</li><li>Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision</li><li>Resilience - Ability to work under pressure and prioritize</li><li>Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively</li><li>Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results</li><li>Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics</li><li>Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process</li></ul> Required Qualifications: <ul><li>B.S. degree in a computer science, information technology/systems, or related discipline</li><li>5+ years IT work experience in a global information technology environment</li></ul> Skills and Experience: <ul><li>Experience supporting large scale enterprise environments.</li><li>Experience configuring, managing, and migrating enterprise productivity &amp; collaboration platforms including Microsoft 365 (SharePoint, Teams, OneDrive, and Project Online).</li><li>Thorough working knowledge of Microsoft Teams, SharePoint, and Power Platform.</li><li>Experience managing updates through change management process</li><li>Demonstrate knowledge of applicable industry standards, controls, and emerging security issues</li><li>Ability to identify and recommend changes to improve efficiency and lower costs</li><li>Ability to work both independently and in a collaborative team environment.</li><li>Solid verbal and written English communication skills, with strong documentation skills.</li><li>Problem solving, leadership skills, relationship building, ability to influence</li><li>Ability to deliver updates on highly technical subjects to management team</li><li>Management experience and assignment of technical work to others is desirable</li><li>Ability to collaborate with internal customers and colleagues via face to face, conference calls, and online meetings.</li></ul>

Functional Administrator Enterprise Systems BeneluxA global provider of professional information, software solutions and services who are active in more than 180 countries, impacting millions of people who shape the society of the future is currently looking for a SAP FICO Functional Administrator.In the application triangle, technical and functional management, you are the functional conscience of our applications.You work for our internal customers (Business Units) to provide application support for the critical system landscape. You are a sparring partner for the business analyst, architect, fellow functional managers, external application managers, internal technical application manager and the team manager. The ideal candidate is an experienced functional manager/Information Analyst with a sense of responsibility and who likes to work in a team. What are you going to do?As a Functional Administrator you are responsible for the Financial BackOffice applications such as the SAP FICO module. You are jointly responsible for solving problems according to agreed SLA times;<ul><li>Reproduce errors, problems and/or bugs as part of troubleshooting;</li><li>Monitoring the daily production process flows;</li><li>Provide insight into and advice on design alternatives and their impact on the organization, processes, data and IT.</li><li>Analyzing and solving user questions and preparing reports for further analysis;</li><li>Being able to properly estimate which issues are given priority, looking at, for example, costs or necessity;</li><li>Coordinating maintenance releases;</li><li>You are aware of the functionality of our applications and relevant market developments.</li></ul>As an Information Analyst in an Agile development environment, you are responsible for supporting the business to implement the right changes on time and at the lowest possible cost to support end users in their daily processes.Also you will;<ul><li>Prioritize Change Requests in releases/sprints based on priority, availability of resources and in consultation with Business Analysts, other product owners and supplier</li><li>Support users with their questions and configuration requests;</li><li>Perform the intake of Change Requests and translate the desired changes into requirements, specifications or solutions and record these in the agreed deliverables;</li><li>Prepare reports on user requests and share them for further analysis;</li><li>Ensure the implementation of these solutions, including the associated adjustments in the (functional) documentation;</li><li>Ensure the testing and acceptance of new or changed functionalities within the field;</li><li>Train your colleague Functional Administrators and key users in the use of the new or changed functionality;</li><li>Taking initiatives to simplify and optimize processes and procedures.</li><li>Coordinating the implementation of software on acceptance and production environments with external developers;</li><li>Leading projects (large CRs) within the field;</li></ul> What are we looking at?<ul><li>You have several years of experience in a similar position;</li><li>You have SAP FICO (consultancy) experience;</li><li>You are result-oriented, organization sensitive, communicative, advisory, able to work independently or in a team and you have analytical skills;</li><li>Good command of the Dutch and English language;</li><li>Experience with application development and management processes. Preferably Agile – Scrum;</li><li>You have experience with system testing and also with project and release work;</li><li>Knowledge and experience with ASL/BiSL, ITIL;</li><li>You have knowledge of process and information analysis methods and techniques.</li></ul>

WhiteCrow research is working with a global technology enterprise to find a Finance Management Business Partner. Have you ever wanted to work with a global leader in the retail space? This fast growing and ambitious company produce pioneering technology and inventions that defy convention.If you are an experienced IT Finance Professional looking to make a big impact and have your voice heard, this could be a great opportunity for you. In return for your expertise, we can offer a competitive salary. Alongside a renowned campus for work, filled with amenities such as a free restaurant, hairdressers, gym, and sports centre.Your Areas of Knowledge &amp; Expertise that matter most for this role:• Experience of defining a transformational agenda in a similar-sized organisation, owning product roadmaps and strategy across multiple and often interdependent product areas. • Agile working – capable of leading and coaching teams in Agile and Lean practices, with the ability to determine the right approach for the team to take, evaluating this throughout the full product lifecycle. • Exceptional communication and interpersonal skills, and the ability interact effectively with key business stakeholders up to C-suite level. • Strong leadership qualities and the ability manage teams across the globe in a complex, matrix environment. • A natural problem solver with a strong budget planning and management skillset. • Experience of presenting to senior stakeholders, building business cases and evidencing ROI. • Knowledge/experience of the SAP ERP landscape and industry best practices will be an advantage • Knowledge/experience of Onestream and Facton will be an advantage.What you can expect in the position:• Providing overall IT business partnership and product ownership (DevOps) to all aspects of Dyson’s Global Finance function.• Providing secure and sustainable IT service delivery and continuity underpinned by operational excellence to the Global Finance function. • Working closely with the Finance leadership team to drive their Digital Transformation agenda by clearly articulating and defining business needs and benefits (value realization), through well documented Business Cases. • Developing required IT Digital and technology transformation strategy roadmaps (multi-year roadmaps with clear business vision and value). • Maximizing the value of related IT investment made in Group Finance - effectively stimulate, shape, manage and realize the business demand for IT investment. • Operationally own (maturing to delivery DevSecOps) global Finance platforms and solutions ensuring we drive for exceptional IT service delivery and continuity. • Providing Digital and Technology insights on external technology trends, benchmarking, and innovation and how these can be leveraged to drive business growth and new operating models. • Overseeing the management of service transition activities such as service introduction and service acceptance of new capabilities for platforms in scope, providing guidance to Product Managers. • Leading and conducting regular Service Reviews, ensuring alignment and updates on status of key programs, roadmaps, benefits case, knowledge sharing, operations etc.&nbsp; If you want to find out more about this, please contact me at <a href="mailto:sonny.ogara@whitecrowresearch.com" rel="noopener noreferrer" target="_blank">sonny.ogara@whitecrowresearch.com</a> or contact me at https://www.linkedin.com/in/sonny-79305b224/

Responsibilities: <ul><li>Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics.</li><li>This includes IT-Infrastructure and Business Applications e.g. Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, etc.</li><li>Register and resolve all IT related 1st level/2nd level incidents and requests.</li><li>NOC Monitoring.</li><li>Windows Imaging/Reimaging Task.</li><li>User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, Skype for Business, MS Team, OneDrive, O365, and other Business Accounts, etc.</li><li>Software Deployment via ENTEO Tool.</li><li>Collection and documentation of best-practice/processes and other technical process.</li><li>Escalation of unresolved or out of team scope tickets to the next level support.</li><li>Ensuring end user satisfaction by providing best in-class customer services</li></ul> Requirements: <ul><li>Service Desk Analyst must have Bachelor degree i.e. BCA, B-Tech or relevant technical Degree or Diploma.</li><li>Should have minimum 3 years of proven experience in 1st &amp; 2nd level support.</li><li>Knowledge and working experience in any one of the following areas and certification will be add-on:</li><li>MS Navision</li><li>Dynamic 365</li><li>SharePoint Online</li><li>PSA</li><li>O365</li><li>OneDrive</li><li>Cisco Meraki</li><li>AWS or Azure basic.</li><li>&nbsp;Experience in NOC Monitoring to proactively monitor and escalate application, system, and network incidents to ensure maximum availability and performance.</li><li>Good knowledge of Server Technologies, Networking, Automation Tool (MS Orchestrator) and Scripting (PowerShell etc.).</li><li>Hands-on experience with Active Directory, User Creation/Deletion etc. Knowledge of Exchange and Skype for Business Management Console, will be add-ons.</li><li>Hands-on experience end user applications e.g. O365, MS Outlook, Skype for Business, MS Team, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshooting.</li><li>Strong knowledge in Windows 10 and MS Office client technologies is a must.</li><li>Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.g. German, Spanish will be add-ons.</li><li>Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.</li><li>Very sound knowledge with IT Remote Support and tools e.g. LogMeIn.</li><li>Experience in monitoring of windows services. Troubleshooting and identifying the errors using event logs.</li><li>Windows server Administration.</li><li>Handling of errors related to servers.</li></ul>

Skills

Industry

Location

Jobtitle

507 it business analyst rdd Jobs found