Senior Operations Manager

Infrastructure Finance Analyst (Graduate)

Associate Director - HRBP

Senior Corporate Strategy Analyst

Associate Director - Projects

Director - Project Delivery

Global Project Manager

Software Engineer - ERP

Senior HR Business Partner

Test Infrastructure Platform Lead (MTest)

Responsibilities: <ul><li>Provide strong leadership across Production and Engineering &amp; Maintenance, ensuring operational plans and performance targets are achieved.</li><li>Lead and monitor production, process engineering, technical training, maintenance and related operational activities.</li><li>Drive improvements in productivity, efficiency, cost, quality and customer satisfaction across the manufacturing operation.</li><li>Ensure effective utilisation of machinery, labour, materials and other manufacturing resources.</li><li>Monitor production performance and take timely corrective action where performance deviates from established standards.</li><li>Lead employee development initiatives through effective training, communication, coaching and engagement.</li><li>Drive the Manufacturing Improvement Program, encouraging continuous improvement and operational best practices.</li><li>Ensure effective management and maintenance of production assets and equipment.</li><li>Optimise the use of production materials, equipment and electricity while maintaining appropriate cost controls.</li><li>Ensure operational procedures and practices meet required health, safety, quality and environmental standards.</li><li>Provide leadership and accountability for the sites Occupational Safety &amp; Health management systems.</li><li>Work collaboratively with the wider site leadership team to support customer requirements and overall plant performance.</li><li>Contribute to the development of a strong operational leadership pipeline and a culture of accountability, collaboration and continuous improvement.</li></ul> Requirements: <ul><li>Bachelors degree in Industrial, Chemical, Electrical or Mechanical Engineering.</li><li>Minimum 7 years of experience leading manufacturing and plant operations.</li><li>Strong spoken and written English.</li><li>Demonstrated experience managing sizeable manufacturing operations and developing teams.</li><li>Strong understanding of Production and Engineering/Maintenance operations.</li><li>Knowledge of Statistical Process Control (SPC), Programmable Logic Controllers (PLC) and Production Planning &amp; Inventory Control (PPIC).</li><li>Proven experience or involvement in Operational Excellence programmes such as IWS or comparable manufacturing/production systems used by multinational organisations.</li><li>Strong knowledge of total manufacturing cost management and cost improvement.</li><li>Good understanding of workplace hazards, risk management and maintaining a safe and compliant manufacturing environment.</li><li>Experience in Tobacco manufacturing will be advantageous; relevant experience from FMCG or other complex manufacturing environments will also be considered.</li></ul> What We Are Looking For Beyond technical and operational capability, the successful candidate will demonstrate: <ul><li>Strong leadership presence and the ability to inspire and engage teams.</li><li>A collaborative, one-team mindset and willingness to work across functions and sites.</li><li>Strong business acumen and an understanding of how operational decisions influence cost and business performance.</li><li>A coaching-oriented approach to developing people and future leaders.</li><li>The maturity and breadth to work effectively in a multinational, matrix environment.</li><li>A track record of taking ownership, driving improvement and delivering measurable operational results.</li><li>The ambition and potential to progress into broader site leadership and future GM responsibility.</li></ul>

Responsibilities: Accountabilities Financial Analysis &amp; Modelling Support: <ul><li>Assist in preparing, maintaining and updating financial models for infrastructure projects.</li><li>Support financial analysis including business cases, feasibility studies, valuation exercises and investment assessments.</li><li>Collect and organise financial and operational data required for project evaluations.</li><li>Perform sensitivity analyses and scenario modelling under supervision of senior team members.</li><li>Assist in reviewing project budgets, forecasts, and cost estimates.</li></ul> Research &amp; Market Intelligence; <ul><li>Conduct research on infrastructure sectors, market trends, financing structures and industry developments.</li><li>Monitor relevant regulatory developments, government initiatives and infrastructure investment activity.</li><li>Gather benchmarking information relating to infrastructure assets, concessions, PPP projects and financing structures.</li><li>Maintain internal databases of comparable transactions and market intelligence.</li></ul> Transaction &amp; Project Support: <ul><li>Assist with the preparation of presentations, information memoranda, briefing notes and investment committee materials.</li><li>Support due diligence activities by coordinating information requests and organising documents.</li><li>Assist in tracking transaction workstreams, key milestones and deliverables.</li><li>Support the review and organisation of technical, commercial, legal and financial reports.</li></ul> Stakeholder Coordination: <ul><li>Coordinate with internal departments including Development, Legal, Commercial, Strategy and Operations.</li><li>Support engagement with consultants, advisors and external stakeholders.</li><li>Attend meetings, prepare meeting summaries and track follow-up actions.</li><li>Assist in preparing materials for senior management discussions.</li></ul> Reporting &amp; Administration: <ul><li>Prepare periodic reports, dashboards and management presentations.</li><li>Maintain organised electronic filing systems and document repositories.</li><li>Support preparation of monthly, quarterly and annual reporting requirements.</li><li>Assist in ensuring data quality, consistency and completeness across reports and analyses.</li></ul> Learning &amp; Development: <ul><li>Develop understanding of project finance, infrastructure investments, PPP structures and financial analysis techniques.</li><li>Participate in internal training programmes and professional development initiatives.</li><li>Build familiarity with infrastructure sectors including utilities, transport, district cooling, energy and public infrastructure.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Finance, Economics, Accounting, Business Administration, Engineering, Mathematics or a related discipline.</li><li>Graduated within the last 0–2 years.</li><li>Strong academic record preferred.</li><li>No prior full-time work experience required.</li><li>Internship experience in finance, investment banking, consulting, real estate, infrastructure, accounting or related fields is advantageous but not mandatory.</li><li>Evidence of strong academic, extracurricular or project-based achievements is desirable</li></ul> Job Specific Skills <ul><li>Strong analytical and numerical skills.</li><li>Proficiency in Microsoft Excel and PowerPoint.</li><li>Basic understanding of corporate finance and financial statements.</li><li>Strong attention to detail and commitment to accuracy.</li><li>Ability to conduct structured research and synthesise information.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and time management abilities.</li><li>Willingness to learn and work across multiple infrastructure sectors.</li></ul>

Responsibilities: Strategic HR Leadership: <ul><li>Act as a trusted advisor to executive leadership, influencing business strategy through human capital insights.&nbsp;</li><li>Lead the development and execution of enterprise-wide people strategy aligned with business growth objectives.&nbsp;</li><li>Drive workforce planning, organizational design, and operating model effectiveness across multiple business units.</li></ul> Talent Strategy &amp; Leadership Development: <ul><li>Oversee succession planning and leadership pipeline development for critical roles.</li><li>Drive enterprise talent reviews, ensuring alignment with long-term business needs.</li><li>Shape and sponsor leadership development and capability-building initiatives in partnership with COEs.&nbsp;</li></ul> Organizational Performance &amp; Effectiveness: <ul><li>Lead the performance management framework, ensuring alignment with business priorities and outcomes.</li><li>Define and track organizational performance metrics and ensure continuous improvement initiatives are implemented.</li></ul> Culture, Engagement &amp; Transformation: <ul><li>Champion culture transformation initiatives, fostering engagement, inclusion, and high-performance behaviors.</li><li>Drive employee engagement strategies, leveraging insights from surveys and analytics to influence leadership action planning.</li></ul> Change &amp; Transformation Leadership: <ul><li>Lead enterprise-level change management initiatives, including restructuring, integration, and transformation programs.</li><li>Provide strategic counsel on people implications, risk mitigation, and stakeholder alignment during major business changes</li></ul> Employee Relations &amp; Governance: <ul><li>Ensure governance, compliance, and risk management in line with company policies and UAE labor laws.</li><li>Provide oversight on complex employee relations cases, investigations, and escalations.</li></ul> HR Analytics &amp; Business Insights: <ul><li>Drive data-led decision-making, leveraging workforce analytics to inform strategy.</li><li>Present insights on talent trends, productivity, engagement, and organizational health to senior leadership</li></ul> Collaboration with HR Centers of Excellence: <ul><li>Ensure alignment and integration of HR services across Talent Acquisition, Total Rewards, L&amp;D, and other COEs.</li><li>Lead the localization and execution of group-wide HR initiatives across company.</li></ul> Leadership &amp; Team Development: <ul><li>Lead and develop HRBP teams, ensuring capability building and succession readiness.</li><li>Foster a high-performing, collaborative HR function aligned to business needs.</li></ul> Requirements: <ul><li>Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.</li><li>A Master’s degree or MBA is preferred.</li><li>8–10 years of progressive HR experience, with at least 3–5 years in a business partnering or HR leadership role.</li><li>Proven experience supporting senior leadership and driving strategic HR initiatives.</li><li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li><li>Familiarity with systems and collaboration platforms (e.g., Microsoft Teams, SharePoint) is preferred.</li><li>Strong verbal and written communication skills in English.</li><li>Interpersonal Skills.</li><li>Employee Relations.&nbsp;</li><li>Organizational Development.</li><li>Additional languages (e.g., Arabic) is an advantage.</li></ul>

Role Description: <ul><li>This role is part of the Strategy function for the Industrial Solutions Segment, will work on the most important strategic initiatives across the business and will report to strategy manager. </li><li>This position will be based in the city of Bangalore (India) and require 10-20% travel to client locations worldwide to meet colleagues, visit sites, and attend industry conferences. </li><li>India is an important business hub for client, with over 2,000 employees, including R&amp;D, Engineering, Strategy, and other functions.</li><li>This role is part of the Strategy function for the Industrial Solutions Segment, will work on the most important strategic initiatives across the business and will report to strategy manager. </li><li>This position will be based in the city of Bangalore (India) and require 10-20% travel to client locations worldwide to meet colleagues, visit sites, and attend industry conferences. India is an important business hub for client, with over 2,000 employees, including R&amp;D, Engineering, Strategy, and other functions.</li></ul> Responsibilities: <ul><li>In this critical role, the Strategy Analyst will support in developing strategies through key responsibilities in four major areas</li><li>Help to develop strategies that drive above-market organic and inorganic growth</li><li>Gather real-time input as the external environment evolves (e.g., technology, customer needs, regulations, competitors, etc.)</li><li>Help identify new growth platforms, growth opportunities through the identification of attractive market spaces, determining what it takes to win, assessing competitive position and business models, and then helping the organizing to align on the strategic direction and execution plan</li><li>Drive change – helping to implement projects to execute on strategic objectives</li></ul> Additional responsibilities include <ul><li>Collaborate with Corporate Strategy, and business units’ strategy teams to solve complex business problems</li><li>Translate business requests into well-defined problems</li><li>Develop strategies and approaches to fulfil complex project assignments in creative and meaningful ways</li><li>Perform market and competition analyses to generate impact driven insights at global and regional levels</li><li>Identify key trends across markets, industries, and competitors that affect our businesses</li><li>Create analytical models to address key business questions and translate outputs into clear findings and recommendations</li><li>Create compelling storylines to support leadership fact-based decision making</li><li>Support the successful development and deployment of the annual strategy development process</li><li>Track execution of the long-term strategy through a select set of strategy-to-execution KPIs, synthesize implications to the strategic plan and recommend potential course corrections</li></ul> Requirements: <ul><li>Bachelor’s degree, with strong quantitative skills</li><li>An MBA or a Masters degree are desirable but not required.</li><li>Experience in market research, quantitative analysis, management consulting or corporate strategy, as well are a plus</li><li>Experience creating presentations and communicating ideas and plans</li><li>Excellent proficiency in data analytics</li><li>Track record of demonstrated leadership potential through academic, work, and/or community activities</li><li>Strong sense of tact, confidentiality, and maturity</li></ul>

Responsibilities: <ul><li>Oversee the preparation and documentation of Job Requisitions, ensuring alignment with workforce plans and business objectives in collaboration with cross-functional departments.&nbsp;</li><li>Guide project management strategies and delivery activities in coordination with Section Heads and Project Leads, ensuring company projects are executed efficiently and in line with the overall strategic plan.</li><li>Oversee the management of multiple projects across the business, ensuring monitoring of progress and successful completion of projects while aligning outcomes with the company’s strategic objectives and growth priorities.</li><li>Drive communication plans while ensuring its execution to effectively resolve any anomalies that may arise during Project completion phase.</li><li>Manage actual cost verses budget on periodic basis and oversee financial reports/data related to project’s financial performance.</li><li>Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget ensuring project delivery schedule is in alignment with business objectives.</li><li>Lead efficient and compliant project management and budget management for multiple projects across the Company while imposing Projects delivery process within assigned budgets to ensure its timely completion.</li><li>Support with the implementation of&nbsp;contractors mitigation plan for the project along with execution plan, procurement, acceleration program and resources allocation to ensure that schedules are maintained within agreed time-frame.</li><li>Support the commercial function throughout the client lifecycle, enhancing client relationship for projects and working closely with stakeholders in-order to plan, execute, and troubleshoot issues that arise on projects.</li><li>Prepare user manuals, training materials, and other documents as needed to enable successful project implementation and turnover of the process or system to the clients.&nbsp;</li><li>Collaborate closely with various Sectors to successfully execute technical assignments while meticulously assessing both anticipated and unforeseen risks and values.</li><li>Oversee Statutory &amp; Authorities compliance and ensure quality and engineering works are complied with standard norms and Company’s expectations.</li><li>Navigate relationships including complex situations with clients and partners with professionalism and proactive problem-solving.</li><li>Provide technical support to the commercial team for key activities in areas of technical focus related to projects.</li><li>Analyze information and ensure that reports are consolidated for management review.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s / master’s degree in Civil Engineering/ architectural engineering/ Construction</li><li>Project Management Professional (PMP) certification – preferred</li><li>Understanding of industry-specific delivery standards and technologies,&nbsp;statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Min of 12-15+ years experience, including 8+ years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams.&nbsp;</li><li>Preferably 5+ years of experience with a developer.</li></ul>

Responsibilities: <ul><li>Define, develop, and lead the company-wide project management strategy, ensuring all assigned project delivery activities support and advance the organizations strategic plan and business goals.</li><li>Lead as an ultimate escalation point for resource constraints, delivery challenges, and project risks, providing executive-level support to resolve critical issues and maintain delivery momentum.</li><li>Oversee and ensure rigorous management of project budgets, including monitoring actual costs versus budgets, approving financial reports, and driving cost optimization to safeguard financial performance.</li><li>Lead the governance of project change requests, ensuring timely communication of schedule and budget impacts. Drive proactive risk identification, assessment, and mitigation across all projects to minimize business disruption.</li><li>Provide oversight and strategic direction on contractor mitigation plans, procurement strategies, resource allocation, and acceleration programs to ensure projects meet agreed timelines and quality standards.</li><li>Collaborate closely with the Procurement and Contracts Department to ensure all necessary requirements are identified and addressed promptly, facilitating informed and efficient decision-making.</li><li>Cultivate and sustain strong relationships with internal and external stakeholders, including senior clients and commercial teams, enhancing collaboration and addressing escalations effectively.</li><li>Collaborate with sector heads, technical teams, and commercial functions to align project execution with broader organizational objectives, ensuring seamless integration and delivery of complex technical assignments</li><li>Champion the implementation of standardized, compliant project management processes and quality controls across all projects. Ensure adherence to statutory, regulatory, and company standards, including safety and engineering norms.</li><li>Guide the development and dissemination of critical project documentation, training materials, and user manuals to enable effective project handover and operational readiness.</li><li>Oversee the consolidation and analysis of project data and performance reports to inform executive decision-making and continuous improvement initiatives.</li><li>Establish clear roles, responsibilities, and authority levels across the project team, ensuring all members have a shared understanding of their accountabilities and reporting relationships to drive effective collaboration and execution.</li><li>Delegate tasks and decision-making authority appropriately across the team, promoting ownership and accountability while maintaining oversight to ensure alignment with project objectives and organizational standards.</li><li>Lead critical strategic initiatives by coordinating cross-functional teams and managing regulatory compliance and stakeholder engagement to ensure alignment with organizational goals.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development. Apply relevant insights and develop opportunities to enhance delivery methods, ensure competitiveness, and drive innovation across projects.</li></ul> Requirements: <ul><li>Must have project delivery experience managing large-scale, complex developments, including 8+ years in a senior leadership role.&nbsp;</li><li>Bachelors or Masters degree in Civil Engineering, Architectural Engineering, or a related discipline.</li><li>Experience in managing the full project lifecycle - from initiation and planning through execution, monitoring, handover, and close- out.</li><li>Min of 15–20+ years experience, including 8+ years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams. 5+ years of experience with a developer - preferable.</li><li>Understanding of industry-specific delivery standards and technologies, statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Familiar with UAE Building Codes, Environmental regulations, and Dubai construction laws</li></ul>

Role Description: <ul><li>This role will: The Global Projects Manager is responsible for leading and delivering operational projects that drive efficiency, scalability, quality, and cost optimization across the organization. </li><li>This role partners closely with cross-functional teams—including Operations, Finance, Supply Chain, and IT—to ensure initiatives are delivered on time, within scope, and aligned with strategic operational objectives.</li></ul>&nbsp;Resbonsibilities: <ul><li>Lead end-to-end operational projects focused on: process optimization; cost reduction; capacity planning; and performance improvement.</li><li>Define project scope, objectives, deliverables, timelines, and success metrics in collaboration with stakeholders.</li><li>Develop and manage detailed project plans, budgets, and resource allocations.</li><li>Coordinate cross-functional teams across multiple regions to execute initiatives.</li><li>Track and report project progress using KPIs, dashboards, and reporting tools.</li><li>Identify risks, dependencies, and constraints; implement mitigation strategies.</li><li>Manage change control processes and ensure smooth adoption of operational changes</li><li>Facilitate project meetings, including kick-offs, status reviews, and post-implementation evaluations.</li><li>Ensure compliance with internal policies, quality standards, and regulatory requirements.</li><li>Document processes, workflows, and lessons learned to drive continuous improvement.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in mechanical engineering, Industrial Engineering, Manufacturing Engineering or a related field.</li><li>At least 8 years of project management experience, ideally gained in the tobacco or tobacco-related industry.</li><li>PMP certification is preferred.</li><li>Strong mechanical aptitude (parts, assemblies, manufacturing processes).</li><li>Proven experience managing cross-functional teams and multiple concurrent projects.</li><li>Experience in supplier evaluation and collaboration.</li><li>Analytical and data-driven mindset with strong problem-solving skills.</li><li>Proactive in identifying cost-saving and efficiency opportunities.</li><li>Collaborative team player with the ability to work across diverse functions and geographies.</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

Responsibilities: Strategic HR Execution:&nbsp; <ul><li>Implement HR strategies and programs aligned with global direction, translating business needs into actionable HR plans with measurable outcomes that support organizational objectives.</li><li>Organizational Design &amp; Workforce Planning: Support leaders in executing organizational structure changes, workforce planning and resource optimization using data and analytics to ensure the right talent capabilities meet current and future business needs.</li></ul> Global Talent Development:&nbsp; <ul><li>Operationalize talent programs including succession planning, leadership development and skills readiness initiatives to build leadership bench strength and functional capabilities across the global employee population.</li></ul> Culture &amp; Engagement Leadership:&nbsp; <ul><li>Execute initiatives that promote a culture of inclusion, accountability and performance while supporting change management and employee engagement efforts that resonate across diverse cultural contexts.</li></ul> Cultural Intelligence Application:&nbsp; <ul><li>Demonstrate cultural connectedness by understanding and effectively navigating diverse cultural norms, communication styles and work practices across the global employee population, adapting leadership approaches to foster inclusive collaboration and mutual respect.</li></ul> Strategic Leadership Coaching:&nbsp; <ul><li>Provide practical coaching to senior leaders to enhance team effectiveness, employee retention and leadership capability while building relationships of trust as a credible advisor.</li></ul> HR Program Integration:&nbsp; <ul><li>Collaborate with HR Centers of Excellence and Global People Services to ensure consistent and effective delivery of HR programs across regions, connecting stakeholder needs with centralized resources.</li><li>Employee Relations &amp; Global Compliance: Guide interpretation and application of HR policies, manage complex employee relations issues, and ensure compliance with U.S. and international labor laws across multiple jurisdictions.</li></ul> Inclusion &amp; Diversity Execution:&nbsp; <ul><li>Support implementation of global inclusion and diversity initiatives by fostering inclusive practices, promoting diverse talent pipelines, and ensuring equitable access to development opportunities across culturally diverse teams.</li></ul> Onboarding &amp; Cultural Integration:&nbsp; <ul><li>Lead onboarding and cultural integration for new hires and leaders across diverse backgrounds, ensuring alignment with The Way while respecting cultural differences.</li></ul> Special Projects &amp; Transformation:&nbsp; <ul><li>Contribute to strategic HR initiatives such as mergers and acquisitions integration, continuous improvement programs, and operational transformation efforts.</li></ul> Requirements: <ul><li>Bachelors degree</li><li>8+ years of progressive HR experience, with 5+ years in a senior HRBP or HR leadership role supporting business units</li><li>3+ years of demonstrated experience supporting global business units, multinational teams, or diverse employee populations across multiple countries and cultural contexts</li></ul>

Responsibilities: People Leadership &amp; Team Management: <ul><li>Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.</li><li>Drive team performance, engagement, capability development, and succession planning.</li><li>Manage resource planning, workload allocation, and prioritization across multiple initiatives.</li><li>Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.</li><li>Establish a culture of accountability, continuous improvement, and service excellence.</li></ul> Environment Services Delivery: <ul><li>Lead and oversee end-to-end test environment delivery and management activities.</li><li>Ensure environments are delivered consistently, securely, and within agreed timelines.</li><li>Drive environment planning, provisioning, configuration, maintenance, and operational readiness.</li><li>Manage competing environment demands across projects, testing cycles, and releases.</li><li>Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.</li></ul> Infrastructure &amp; Technical Oversight: <ul><li>Provide leadership and oversight across:</li></ul> Infrastructure Platforms: <ul><li>Windows Server</li><li>Linux Server</li></ul> Database Platforms: <ul><li>Microsoft SQL Server</li><li>Oracle Database</li></ul> Middleware Platforms: <ul><li>Apache Web Server</li><li>JBoss EAP</li><li>Oracle WebLogic</li></ul> Integration &amp; File Transfer Services: <ul><li>SFTP Services</li><li>IBM MQ issue coordination and triaging</li><li>IBM Sterling Connect: Direct</li></ul> Network &amp; Connectivity Management: <ul><li>Firewall and network access requests</li><li>DNS and connectivity coordination</li><li>Infrastructure dependencies and environment access management</li><li>While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.</li></ul> Support &amp; Service Management: <ul><li>Lead environment and operational support services.</li><li>Oversee incident, problem, and service request management processes.</li><li>Drive root cause analysis and service improvement initiatives.</li><li>Manage escalations and ensure timely resolution of critical issues.</li><li>Monitor service performance, KPIs, SLAs, and operational metrics.</li><li>Ensure support processes and operational controls are consistently followed.</li></ul> Governance &amp; Stakeholder Management: <ul><li>Act as the primary point of accountability for environment governance and service delivery.</li><li>Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.</li><li>Facilitate environment allocation, conflict resolution, prioritization, and risk management.</li><li>Provide regular reporting, updates, and recommendations to management and stakeholders.</li><li>Drive planning and coordination for project releases, environment readiness, and deployment activities.</li></ul> Environment Operations &amp; Continuous Improvement?: <ul><li>Lead environment monitoring, health checks, and operational reviews.</li><li>Coordinate data refresh, migration, restoration, and test data management activities.</li><li>Govern maintenance schedules, outage planning, and stakeholder communications.</li><li>Drive automation, process optimization, and operational excellence initiatives.</li><li>Support Disaster Recovery (DR) planning and execution activities.</li></ul> Requirements: <ul><li>8-12 years of overall IT experience.</li><li>Minimum 5 years of people management experience.</li><li>Proven experience managing teams of approximately 15-20+ resources.</li><li>Experience leading both Development and Support/Operations teams.</li><li>Experience managing environment services in a large enterprise environment.</li><li>Leadership &amp; Service Management</li><li>People management</li><li>Team performance management</li><li>Service delivery management</li><li>Incident and problem management</li><li>Operational governance</li><li>Stakeholder management</li><li>Resource planning and prioritization</li><li>Escalation management</li></ul>

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116 it collaboration analyst Jobs found

Senior Operations Manager

Infrastructure Finance Analyst (Graduate)

Associate Director - HRBP

Senior Corporate Strategy Analyst

Associate Director - Projects

Director - Project Delivery

Global Project Manager

Software Engineer - ERP

Senior HR Business Partner

Test Infrastructure Platform Lead (MTest)

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116 it collaboration analyst Jobs found

Senior Operations Manager

Infrastructure Finance Analyst (Graduate)

Associate Director - HRBP

Senior Corporate Strategy Analyst

Associate Director - Projects

Director - Project Delivery

Global Project Manager

Software Engineer - ERP

Senior HR Business Partner

Test Infrastructure Platform Lead (MTest)

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WhiteCrow is on a mission to connect companies with the best talent across the globe.