IT Collaboration Analyst

IT Risk Analyst

Area Sales Manager - East Malaysia

IT Business Analyst - RDD

IT Business Analyst - eCommerce

SWO Microsoft License Consultant

Financial Planning Analysts

Retail IT Operations Transformation Manager 

Senior SAP - Functional Administrator

Senior SAP Functional Administrator

Responsibilities: <ul><li>Presents new ways to work with analyses, articulation and presentations of complex data, in order to allow effective and timely management decisions</li><li>Provide consistent data storage, access and updates for all users</li><li>Reports and tracks solutions related to customer return issues; including but not limited to product, service and warranty</li><li>Communicates with various functions, project families and regions on trends and measurable results</li><li>Proactively plans for trends and implements training to mitigate repeat events</li><li>Leads teams to create strategy based in actionable data which aligns with long term vision of a zero incidence culture</li></ul> Additional Duties &amp; Responsibilities: <ul><li>Day-to-day support of collaboration services and execution of overall team vision, including support of Microsoft 365 applications, and improving end user experience</li><li>Understanding the Microsoft 365 ecosystem and our enterprise standard toolsets</li><li>Contribute to governance and best practices involving M365 and related toolsets</li><li>Analyze business requirements and ensure that solutions meet established policies and controls</li><li>Partner with business owners &amp; application teams to define and enhance technology</li><li>Provide technical expertise, guidance, and strategic recommendations to other IT groups</li><li>Serve as a key resource to work collaboratively to diagnose and troubleshoot complex and/or critical issues</li><li>Ensure user support requests are properly administered in a timely manner and utilizing the Servicenow ITSM system.</li><li>Ability to work in a global environment and specifically during Eastern Standard Time.</li><li>Familiarization with ITIL framework and standard ITSM best practices.</li><li>Process documentation and analysis: process oriented</li><li>Identify risks in meeting team goals and address appropriately.</li><li>Execution of project activities</li></ul> Requirements: <ul><li>A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.</li><li>Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest</li><li>Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis</li><li>Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind</li><li>Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe</li><li>Teamwork - Ability to work with others and work synergistically with fellow team-members</li><li>Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements</li><li>Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions</li><li>Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives</li><li>Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict</li><li>Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision</li><li>Resilience - Ability to work under pressure and prioritize</li><li>Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively</li><li>Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results</li><li>Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics</li><li>Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process</li></ul> Required Qualifications: <ul><li>B.S. degree in a computer science, information technology/systems, or related discipline</li><li>5+ years IT work experience in a global information technology environment</li></ul> Skills and Experience: <ul><li>Experience supporting large scale enterprise environments.</li><li>Experience configuring, managing, and migrating enterprise productivity &amp; collaboration platforms including Microsoft 365 (SharePoint, Teams, OneDrive, and Project Online).</li><li>Thorough working knowledge of Microsoft Teams, SharePoint, and Power Platform.</li><li>Experience managing updates through change management process</li><li>Demonstrate knowledge of applicable industry standards, controls, and emerging security issues</li><li>Ability to identify and recommend changes to improve efficiency and lower costs</li><li>Ability to work both independently and in a collaborative team environment.</li><li>Solid verbal and written English communication skills, with strong documentation skills.</li><li>Problem solving, leadership skills, relationship building, ability to influence</li><li>Ability to deliver updates on highly technical subjects to management team</li><li>Management experience and assignment of technical work to others is desirable</li><li>Ability to collaborate with internal customers and colleagues via face to face, conference calls, and online meetings.</li></ul>

Responsibilities: <ul><li>Leads communication on risk assessment findings to team owners and custodians of information risk “business partners,” or information governance teams and information security teams.</li><li>Handles implementation of appropriate controls to effectively manage information risks as needed.</li><li>Develops opportunities to improve risk posture, assists developing solutions for remediating or mitigating risks and assessing the residual risk.</li><li>Supports the maintenance of the Information Asset Register and the Physical Asset Database</li><li>Develops user training and testing programs</li><li>Leads management controls and committees and contributes to Cyber Risk logs and KPI</li><li>Maintains strong working relationships with individuals and groups involved in managing information risks across the organization.</li></ul> Requirements: <ul><li>A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.</li><li>Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands</li><li>Strong communication skills; oral, written and presentation</li><li>Strong organization, planning and time management skills to achieve results</li><li>Strong personal and professional ethical values and integrity</li><li>Holds self-accountable to achieving goals and standards</li><li>Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)</li><li>Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers</li></ul>

Role Description: <ul><li>The Area Sales Manager (ASM) will develop and implement sales strategies as well as plan key accounts together with Delfi PIC.&nbsp;</li><li>This will involve achieving agreed sales, distribution and spending objectives by effectively managing and directing the activites of the distributor’s sales force.&nbsp;</li><li>The ASM will manage trade relations with key account, distributor and retailers as well as conduct regular reviews of the business activites and sales performance with key wholesaler/customers and distributor’s SOM/KAM/ASM.</li></ul> Responsibilities: <ul><li>Execute geographical expansion plans though key accounts/customers together with distributor SOM/ASM.&nbsp;</li><li>Work with trade manager to develop and implement strategies for effective merchandising and shelf management for EM customers.</li><li>Develop strategies and proposals of effective promotion that meet customer/wholesaler needs.&nbsp;</li><li>Analyse sales data, periodical demand and supply review on a monthly basis to ensure sufficient stock is ordered to customer/wholesaler for healthy inventory.&nbsp;</li><li>Negotiate on product launches, pricing strategies, space management and both national and local promotional activities.</li><li>Manage trade fund effectively within budget allocated in order to maximize the activity ROI.</li><li>Enhance sales activities to ensure cost and process efficiency.</li></ul> Requirements: <ul><li>7-10 years of experience in sales &amp; distribution, key account management.</li><li>Well versed managing East Malaysia region i.e. Sabah &amp; Sarawak</li><li>Worked with distributors or wholesaler for the region.</li><li>Preferred talent from well know Food and Beverage brands.</li><li>Degree is must in any field can be considered.</li></ul>

Our client demands the highest standard of performance from the technologies they engineer. Their people expect the same from the technology that supports them. They are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that their engineers better technology to solve problems others ignore, Global IT transforms the way they do business through world-class and pioneering IT services and systems. Global IT RDD &amp; NPI function has end-to-end accountability for the strategic roadmap, design, delivery, and support of many of the applications enabling the global RDD and NPI teams and processes, with particular focus on early product research and development teams, the international research and engineering functions, robotics, and software development for teams located across 20+ sites in APAC, Europe, and China. About the roleReporting to the RDD &amp; NPI IT Programme Manager, you will act as an intermediary between IT and the global engineering, research, and innovation user base to collect, clarify, analyse, and translate business requirements into documentation and conceptual design from which applications and solutions can be developed. You will work closely with stakeholders to understand RDDs strategic needs and plans for product development growth, translating business requirements into technical requirements and identifying appropriate solutions, while aligning them with business priorities.&nbsp;You will collaborate and work closely with a wide range of stakeholders across the business and other members of the global IT organisation to provide expert advice and insight to ensure these business requirements are translated into technical approaches and designs that can be implemented. This also means being a liaison between RDD and IT, ensuring the technical requirements and specifications are well understood by the technical teams whilst maintaining the buy-in of the stakeholders.&nbsp;To do this you will need to stay abreast with the latest technology changes, assessing their impact and potential value/risk to the business which will include conducting business process modelling to generate applicable scenarios for technology functional testing, and supporting the business users in acceptance testing.&nbsp;You will be able to provide quality assurance on all required documentation, verifying it is created and maintained according to organisational standards. This can include ensuring that your programmes, projects, and third parties are working within the bounds of policies and any global legislative compliance e.g., GDPR, PCI, Cyber Security standards, etc.&nbsp;You can develop your career creating and owning your professional and personal development plan, using the internal talent development framework to baseline your capabilities and identify stretch targets to build your career. About you-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to work across the globe in a matrix-managed environment with demonstratable experience of this.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working as a Business Analyst to translate business requirements into design documentation and identify appropriate solutions-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep understanding of one or more business functional areas, preferably in engineering or software development-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with business process modelling-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience of Waterfall and Agile project methodologies-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in making complex technical proposals to senior stakeholders-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrable business and tech acumen&nbsp;and&nbsp;organisational skills BenefitsFinancial-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performance-related bonus-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Life assurance, accidental death, and dismemberment insurance-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pension scheme with competitive employer contributions-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recognition Program-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Holiday AllowanceLifestyle-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free fruit delivered for office staff, free coffee, and tea-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cafeteria benefits, wellness programme, cinema tickets, multisport card, etc.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; On-site canteen with discounted mealsHealth-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee medical cover, with the opportunity to buy cover for family-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Program for employees and dependents-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reimbursement for costs of eyeglasses

Our client demands the highest standard of performance from the technologies they engineer. Their people expect the same from the technology that supports them. They are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that their engineers better technology to solve problems others ignore, Global IT transforms the way they do business through world-class and pioneering IT services and systems. Their IT Commercial &amp; Connectivity team work with business colleagues to understand what solutions they need, providing development and delivery services globally. They have a very ambitious roadmap of technology changes to support their expanding product catalogue, so it’s a really exciting time to be joining the team! About the roleAs a Business Analyst reporting into the BA Lead, you will be supporting projects, and working on the implementation and enhancement of single large or multiple small information systems, in line with business needs. You’ll be working with Technical Architects, delivering analysis activity to elicit requirements and inform business decisions, being responsible for investigating and analysing business situations, needs and systems, evaluating options for improving these.&nbsp;Acting as an internal consultant to the business, you’ll be devising and planning the analysis approach for large-scale projects, producing detailed business models, and assisting in the preparation of business cases, identifying new, alternative, and innovative approaches to performing business activities. You will work closely with stakeholders to understand strategic business needs and plans for growth, translating business requirements into technical requirements, and identifying appropriate solutions, while aligning them with business priorities.&nbsp;You will provide expert advice and insight to ensure business requirements are captured and translated into technical approaches and designs that can be implemented, ensuring business objectives and value of technical solutions are clear and well understood, providing guidance, and reviewing specifications for change. You will conduct business process modelling to generate applicable scenarios for technology functional testing, supporting the business users in acceptance testing.&nbsp;You will articulate and propose opportunities for improvements in business processes and existing solutions and provide quality assurance on all supporting documentation. You will stay abreast with the latest technology changes, assessing their impact and potential value/risk to the business. About you-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An experienced IT Business Analyst (ideally with a technical background) that has previously worked on large projects in a matrix structure, with cross-functional teams-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ideally with experience in owner experience/customer journeys-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Skilled at performing business analysis in a variety of complex situations-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comfortable working in Agile/Scrum framework environments-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong business acumen, fast-paced, methodical, organised, with exceptional attention to detail-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ideally a relevant professional qualification (e.g., BCS International Diploma in Business Analysis or IIBA Level 3 Certified Business Analysis Professional BenefitsFinancial-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performance-related bonus-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Life assurance, accidental death, and dismemberment insurance-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pension scheme with competitive employer contributions-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recognition Program-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Holiday AllowanceLifestyle-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free fruit delivered for office staff, free coffee, and tea-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cafeteria benefits, wellness programme, cinema tickets, multisport card, etc.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On-site canteen with discounted mealsHealth-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee medical cover, with the opportunity to buy cover for family-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Program for employees and dependents-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reimbursement for costs of eyeglasses

Role Description: <ul><li>The MAS Consultant will gain insights on installation and use of current costumers assets and, together with you MAS colleagues, align the customer roadmap to Microsoft technology &amp; license stack.</li><li>Allowing organizations to make clear decisions when investing in Microsoft technologies and contracts by translating these to licensing options and financial impacts and gain negotiation advantage.</li></ul> Responsibilities: <ul><li>Regular delivery of client workshops and presentations</li><li>Pre-sales: Supporting Solutions Specialists &amp; Sales as Subject Matter Expert</li><li>Collect, analyze and report on complex data</li><li>Project Management: lead project kickoff, coordinate internal resources, ensure projects meet deadlines, manage relationship with stakeholders, secure project signoff and evaluate project</li><li>Strategic Consulting &amp; Advise</li><li>Customer support</li></ul>&nbsp;&nbsp;Requirements: <ul><li>Your well-founded professional experience as MAS Consultant and your in-depth knowledge of Microsoft licensing and contracts, practices, terms and conditions, and strong (general) understanding of Microsoft solutions and services is important to us, regardless of which degree you completed.</li><li>To be successful in this role you must have a highly motivated and results oriented attitude and a problem solver mindset.</li><li>You have strong verbal and written communication skills in English and Dutch as well as a passion for costumer service.</li></ul> Besides you bring: <ul><li>Experience working within IT, Software Asset Management or related domain.</li><li>Experience working with SAM tooling (i.e. MAP Toolkit, Flexera, RV Tools, SCCM, ServiceNow, SNOW Software and/or LANSweeper).</li><li>Very good understanding of IT environments/infrastructure.</li><li>Experience with reporting on (Microsoft) License Positions.</li><li>Excellent communicator; able to explain concepts concisely and simply through discussion, presentation and written documentation and deliverables.</li><li>Strong team working ethos, but able to work remotely.</li><li>Used to working towards strict deadlines.</li><li>Familiarity with SAM standards or frameworks (e.g. ISO 19770-X) is a plus</li></ul> Advantageous certificates: <ul><li>Exam 70-705: Designing and Providing Microsoft Licensing Solutions to Large Organizations.</li><li>70-713: Software Asset Management (SAM) – Core (or equivalent).</li><li>IAITAM CSAM: Certified Software Asset Manager.</li></ul> What we have to offer: <ul><li>Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be always their true authentic selves because that’s when real creativity happens.</li></ul> You will find: <ul><li>A mentor who supports your successful start and is at your side with advice and action</li><li>Flexible working with working hybrid possible</li><li>A variety of training and development opportunities</li><li>With our employee share and recommendation program, you benefit from our success.</li><li>We trust you - our working hours are flexible and are not recorded!</li><li>No dress code - wear what you feel comfortable in! Just in customer contact some adaptations are useful</li></ul>

Responsibilities:: <ul><li>As a Financial Planning Analyst in the new CoE, you will embrace a huge challenge and responsibility:&nbsp;</li><li>First point of contact for the Market counterparts to integrate market business strategies into Operating Income</li><li>Simulations and scenarios (Price, Excise Tax, Share of Market, Consumer Acquisition and Volume) for decision-making.&nbsp;</li><li>As Power User of the Operating Income forecasting tool you will deliver high quality estimates.&nbsp;</li><li>You will provide markets services, based on a Service Level Agreement, with timely input and analysis delivery.&nbsp;</li><li>You will take initiative and participate in the process of continuous improvement, in collaboration with the System Governance team and Markets.&nbsp;</li><li>For this purpose, you will work closely with both internal and external partners supporting PMI affiliates with new analytics solutions at the&nbsp;</li><li>Same time you’ll be challenged to contribute with innovative ideas and work collaboratively not only with your team, but the entire organization.</li></ul> Requirements <ul><li>Degree in Management, Finance, Statistics, Economics, Mathematics, Business Analytics or similar;&nbsp;</li><li>Minimum 2 years of validated experience in analytical functions;&nbsp;</li><li>Business Development and Planning experience is a strong plus;&nbsp;</li><li>Strong numerical and analytical skills, including experience with developing and/or maintaining financial models;&nbsp;</li><li>Proficiency in MS Office and English language (spoken and written);</li><li>Good communication skills: strong ability to communicate complex scenarios in a simple way;&nbsp;</li><li>Customer satisfaction mindset: quality and timeliness of delivery.</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Drive Retail IT operations program across NA &amp; SAPMENA in accord with Retail strategy under the supervision of NA &amp; SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams.</li><li class="ql-align-justify">Liaise with market retail IT and BPO to maintain and enhance the retail business operation</li><li class="ql-align-justify">Visualize operation &amp; business KPIs with a strategic view to rationalize &amp; calibrate team’s priority on an on-going basis</li><li class="ql-align-justify">Manage external vendor relations and contracts to sustain system operations</li><li class="ql-align-justify">Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams</li><li class="ql-align-justify">Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions</li><li class="ql-align-justify">Support project planning &amp; execution by evaluating operational/functional impacts by enhancements and change requests</li><li class="ql-align-justify">Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region</li><li class="ql-align-justify">Build solid business relationship with Retail team.&nbsp;Bridge business and IT to support retail growth</li><li class="ql-align-justify">Collaborate with various NA &amp; SAPMENA Zone IT teams to deliver business value on cross-domain activities</li></ul> Requirements <ul><li class="ql-align-justify">Academic Qualifications:&nbsp;Bachelor’s degree in IT</li><li class="ql-align-justify">Work Experience: 5-8 years in operations management, system operation support and maintenance experience</li><li>Strong system operation support and maintenance experience</li><li>Fluent verbal and written communication skills in English</li><li>Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs.</li><li>Strong vendor management skills to drive execution excellence</li><li>Strong project management skills in demand planning and follow through from initiation to project closure</li><li>Strong sense of responsibility to fully own retail IT operation</li><li>“Can-do” attitude to drive results</li><li>Collaboration at the heart of working style</li><li>Self-starter with high level of autonomy</li><li>Retail POS experience is an advantage. Experience on clienteling and conversational commerce is a plus.</li><li>ITIL certification is an advantage. ServiceNow experience is an asset.</li></ul> Added Advantages:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven project management experience. Scrum Master qualification is an asset.</li><li>Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.</li><li>Cegid POS solution knowledge is a strong plus.</li></ul>

Functional Administrator Enterprise Systems BeneluxA global provider of professional information, software solutions and services who are active in more than 180 countries, impacting millions of people who shape the society of the future is currently looking for a SAP FICO Functional Administrator.In the application triangle, technical and functional management, you are the functional conscience of our applications.You work for our internal customers (Business Units) to provide application support for the critical system landscape. You are a sparring partner for the business analyst, architect, fellow functional managers, external application managers, internal technical application manager and the team manager. The ideal candidate is an experienced functional manager/Information Analyst with a sense of responsibility and who likes to work in a team. What are you going to do?As a Functional Administrator you are responsible for the Financial BackOffice applications such as the SAP FICO module. You are jointly responsible for solving problems according to agreed SLA times;<ul><li>Reproduce errors, problems and/or bugs as part of troubleshooting;</li><li>Monitoring the daily production process flows;</li><li>Provide insight into and advice on design alternatives and their impact on the organization, processes, data and IT.</li><li>Analyzing and solving user questions and preparing reports for further analysis;</li><li>Being able to properly estimate which issues are given priority, looking at, for example, costs or necessity;</li><li>Coordinating maintenance releases;</li><li>You are aware of the functionality of our applications and relevant market developments.</li></ul>As an Information Analyst in an Agile development environment, you are responsible for supporting the business to implement the right changes on time and at the lowest possible cost to support end users in their daily processes.Also you will;<ul><li>Prioritize Change Requests in releases/sprints based on priority, availability of resources and in consultation with Business Analysts, other product owners and supplier</li><li>Support users with their questions and configuration requests;</li><li>Perform the intake of Change Requests and translate the desired changes into requirements, specifications or solutions and record these in the agreed deliverables;</li><li>Prepare reports on user requests and share them for further analysis;</li><li>Ensure the implementation of these solutions, including the associated adjustments in the (functional) documentation;</li><li>Ensure the testing and acceptance of new or changed functionalities within the field;</li><li>Train your colleague Functional Administrators and key users in the use of the new or changed functionality;</li><li>Taking initiatives to simplify and optimize processes and procedures.</li><li>Coordinating the implementation of software on acceptance and production environments with external developers;</li><li>Leading projects (large CRs) within the field;</li></ul> What are we looking at?<ul><li>You have several years of experience in a similar position;</li><li>You have SAP FICO (consultancy) experience;</li><li>You are result-oriented, organization sensitive, communicative, advisory, able to work independently or in a team and you have analytical skills;</li><li>Good command of the Dutch and English language;</li><li>Experience with application development and management processes. Preferably Agile – Scrum;</li><li>You have experience with system testing and also with project and release work;</li><li>Knowledge and experience with ASL/BiSL, ITIL;</li><li>You have knowledge of process and information analysis methods and techniques.</li></ul>

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