Executive Director

AVP - Group Human Capital Solution Architect

Director - Legal (Construction Law)

Senior Manager - Stage Direction

Senior Manager - Customer Experience

Consultant, I&O Operations, MIM

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

Senior IT Engineer

Product Integration Lead, HIG High Bandwidth Memory

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

Responsibilities: HC Digital Strategy &amp; Business Partnership <ul><li>Act as the HC technology lead, engaging directly with HC senior leadership to define and sustain the HC digital vision and roadmap</li><li>Lead the strategic transformation from fragmented regional HC platforms to a unified Group-level solution</li><li>Advise HC executives on platform strategy, vendor alternatives, AI adoption, and investment trade offs</li></ul> Product &amp; Portfolio Leadership <ul><li>Lead, coach, and supervise HC Product Managers, ensuring clarity of accountability and consistent delivery</li><li>Oversee HC products including SAP SuccessFactors, all related regional tenants, and any additional HC Corporate Systems or Centres of Expertise</li><li>Ensure functional coverage of key HC modules, including - Core HR, Performance &amp; Goals, Succession &amp; Talent, Learning Management (LMS), Compensation, Recruiting &amp; Onboarding, and Related integrations and data flows</li></ul> Technology &amp; Partner Selection <ul><li>Lead technology evaluation, vendor comparison, and partner selection activities for HC solutions</li><li>Ensure IT standards compliance in close coordination with Enterprise Architecture, Data, Integration, and Cybersecurity teams</li><li>Ensure selected solutions support scalability, compliance, and innovation (including AI capabilities)</li></ul> Implementation Orchestration &amp; Transformation Delivery <ul><li>Orchestrate complex HC transformation programs, including tenant consolidation, migrations, and phased rollouts</li><li>Coordinate Product Managers, PMO, system integrators, and vendors across regions</li><li>Actively manage interdependencies, risks, and critical milestones</li><li>Step into direct delivery or leadership roles when program complexity or resourcing requires it</li></ul> AI, Innovation &amp; Capability Enablement <ul><li>Drive adoption of AI capabilities across key HC processes, including (but not limited to): Talent identification and skills intelligence, Learning personalisation, Workforce insights and predictive analytics, and Recruitment screening and experience enhancement</li><li>Ensure responsible, secure, and value-driven use of AI, aligned with Group data and ethics principles</li></ul> Governance &amp; Standards Compliance <ul><li>Ensure all HC solutions comply with Group Enterprise Architecture, Cybersecurity and data protection, and Integration and interoperability standards</li><li>Act as a key governance authority for HC design decisions in coordination with Group Design Authorities</li></ul> Operational Oversight &amp; Evolution <ul><li>Define and oversee HC operating models, including ownership, support, and escalation paths</li><li>Support Product Managers in structuring support models, release management, and vendor governance</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Information Technology, Business, Human Resources, or a related field.</li><li>Certifications in HR platforms, enterprise architecture, program management, or AI/data are advantageous.</li><li>Senior experience leading Human Capital technology transformations, preferably with SAP SuccessFactors in multi tenant or multi region environments. 3-5 years.</li><li>Additional expertise and experience in market HC technology references as Workday is also an asset.</li><li>Demonstrated experience managing or consolidating large HC landscapes (Core HR, Talent, Learning, Compensation, Recruiting).</li><li>Proven ability to evaluate and compare HC platforms (e.g. SuccessFactors vs Workday).</li><li>Strong understanding of AI applications in HC and digital workforce enablement.</li><li>Experience leading teams of Product Managers or Solution Owners in global organisations.</li><li>Solid understanding of enterprise architecture, integrations, data governance, and cybersecurity in HC systems.</li><li>Ability to operate credibly at both strategic and execution levels</li></ul>

Responsibilities: <ul><li>Provide senior legal advice and specialist expertise on complex construction, infrastructure, development and project delivery matters, supporting the delivery of legal strategy across the construction portfolio.</li><li>Lead the review, drafting, negotiation, and execution of high-value construction-related agreements including contractor, consultant, EPC, infrastructure, procurement, and development contracts.</li><li>Advise business and project stakeholders on contractual risks, liabilities, procurement strategies, dispute avoidance, and commercial risk mitigation throughout the project lifecycle.</li><li>Support major development and construction projects by providing legal guidance on live project issues including delays, variations, defects, contractor performance, insolvency, and termination matters.</li><li>Review and input into construction disputes, claims, and settlement negotiations while protecting the organization’s legal and commercial interests.</li><li>Act as a key legal interface with external counsel, claims consultants, technical experts and other external stakeholders on construction-related matters.</li><li>Lead the development and enhancement of construction legal templates, contracting frameworks, governance processes and legal risk management practices, supporting consistency and best practice across the construction portfolio.</li><li>Advise on performance bonds, guarantees and parent company guarantees.</li><li>Lead the advice on joint ventures having a development / construction component.</li><li>Ensure compliance with applicable laws, regulatory requirements, governance frameworks, delegated authority limits, and internal legal policies and procedures.</li><li>Provide legal updates, risk assessments and recommendations to the Executive Director - Legal and senior stakeholders on key construction legal matters and emerging risks.</li><li>Collaborate closely with Contracts and Procurement, Development, Project Delivery, Finance, Risk, and Operations teams to support business objectives and project execution.</li><li>Monitor changes in construction laws, regulations, and industry practices within the UAE and advise the business on legal implications and required actions.</li><li>Drive legal process improvements, operational efficiencies and best practices across assigned areas of the Legal Construction function.</li><li>Manage and coordinate significant construction legal matters and project workstreams, ensuring effective allocation of resources, timely delivery of legal support and achievement of business objectives.</li><li>Manage, mentor and develop Construction Legal team members to strengthen technical capability, commercial awareness and stakeholder management effectiveness.</li></ul> Requirements: <ul><li>Qualified lawyer in a recognized common law jurisdiction with specialist expertise in construction law.</li><li>Thorough knowledge of all applicable Federal and local laws, and common industry practices and FIDIC expertise.</li><li>10+ years post qualification experience, of which at least 6 years should be in construction law with significant exposure to construction and development matters.</li><li>Strong experience in construction pre-disputes, claims management and contract negotiations.</li></ul>

Responsibilities: <ul><li>Supports the Entertainment Director by working closely with Production Manager, Technical Manager and Wardrobe Manager to ensure shows are produced and presented taking all park requirements in to consideration&nbsp;</li><li>Responsible for artistic/creative elements of all live daily productions: through development, operation and perpetual enhancement&nbsp;</li><li>Manages and directs assistant show directors, performance captains, junior choreographers and all other live show staff</li><li>Develops and documents all processes and procedures for the development of the shows (including scripts, blocking charts, music recordings and any other materials used to produce the shows)&nbsp;&nbsp;&nbsp;</li><li>May be responsible for creative input on special events and external rental/corporate events.&nbsp;</li><li>Maintains library of resource materials associated with production and creative development of entertainment.</li><li>Leads creative effort for marquee events and seasonal productions.&nbsp;&nbsp;&nbsp;</li><li>Understand and actively participate in environmental, health &amp; safety compliance.&nbsp;&nbsp;</li><li>Develop cross training and seasonal promotion opportunities for staff and cast members.</li><li>Any other duties as may be reasonably requested by the Management Tea</li></ul> Requirements: <ul><li>Education: University degree, diploma, or professional training in Dance or Theatre; Master’s in Theatrical Studies or Business Administration is desirable.</li><li>Experience: Minimum 5 years of professional experience directing live entertainment shows, productions, or events in theme parks, theatres, festivals, or special events.</li><li>Creative Expertise: Strong knowledge of scriptwriting, live stage production, choreography, costume design/development, and themed live shows; video/audio production experience preferred.</li><li>Performance &amp; Leadership Skills: Professional training in dance, stunts, or acting, with strong presentation, communication, interpersonal, teamwork, and multi-project management skills.</li><li>Technical Skills: Strong proficiency in MS Word, PowerPoint, Excel, and related tools; music editing/mixing, Photoshop, and video editing skills desirable.</li></ul>

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: <ul><li>Incident &amp; Major Incident Management: Monitors, coordinates, and responds to infrastructure and application incidents, outages, and performance alerts, facilitating major incident processes, stakeholder communications, service restoration activities, and coordination across technical support teams.</li><li>Documentation, Reporting &amp; Continuous Improvement: Documents incidents, preliminary trigger cause, resolutions, and operational trends</li><li>develops reports and service insights to support decision making, governance reviews, and continuous improvement initiatives.</li><li>Collaboration &amp; Stakeholder Engagement: Partners with vendors, service providers, technical teams, and business stakeholders to coordinate resolution activities, manage operational communications, and improve service reliability and user experience.</li><li>Service Governance &amp; Process Improvement: Supports operational governance activities by analyzing incident trends, identifying improvement opportunities, facilitating major incident reviews, and contributing to the enhancement of ITSM processes, controls, and operational effectiveness.5.&nbsp;</li></ul> Requirements: <ul><li>Minimum of 5 years of relevant work experience</li><li>Typically reflecting 8–10 years of demonstrated experience in increasingly responsible operational and technology roles.</li></ul>

Responsibilities: <ul><li>Develop and enable advanced package technologies for post-fab wafer finish and assembly processes.</li><li>Improve product quality, yield, productivity, and manufacturing cost.</li><li>Partner with process and product engineering teams to integrate semiconductor technologies.</li><li>Drive yield improvements through package integration innovation, layout optimization, design improvements, and process margin enhancement.</li><li>Collect and analyze data to support design, layout, and integration flow decisions.</li><li>Collaborate with Probe, Yield Analysis, Test, Product Engineering, PWF Engineering, Assembly Engineering, Front-End Wafer Fab, Assembly/Test Engineering, and Global Quality teams.</li><li>Ensure robust quality through process monitoring, inspection, testing, SPC, DOE, and defect analysis.</li><li>Support product transition from development through qualification into High Volume Manufacturing (HVM).</li><li>Provide Process of Record (POR) and Model of Record (MOR) documentation.</li></ul> Requirements: <ul><li>B.S./M.S./Ph.D. (or equivalent) in Electrical, Mechanical, Chemical Engineering, Physics, Materials Science, or related discipline.</li><li>2+ years of semiconductor process integration experience, preferably in advanced packaging, post-fab wafer finishing, or assembly processes.</li><li>Proficiency in Python, R, and SQL.</li><li>Experience with Visual Basic.</li><li>Knowledge of E3, FDC, and RMS (Recipe Management System).</li><li>Strong statistical analysis, process modeling, SPC, DOE, defect analysis, and dashboarding skills.</li><li>Strong understanding of semiconductor process flows and integration.</li><li>Strong root-cause analysis and complex problem-solving capability.</li><li>Ability to work under tight timelines and limited resources.</li></ul>

Responsibilities:&nbsp; <ul><li>Support the implementation and enhancement of Enterprise Datahub using Databricks, ensuring seamless integration with existing BI and ERP systems.</li><li>Support complex BI and data platform initiatives while maintaining quality, delivery timelines, and alignment with organizational goals.</li><li>Collaborate with business stakeholders, architects, developers, and analysts to translate requirements into solutions.</li><li>Design, implement, test, and optimize moderately complex data pipelines, ETL/ELT flows, semantic layers, and report solutions with the development team.</li><li>Apply technical knowledge and AI-driven optimization opportunities to improve data quality, validation, reliability, and operational efficiency across supported solutions.</li><li>Develop new and impactful ideas, approaches, and automation opportunities that improve the platform, processes, and user experience.</li><li>Communicates moderately complex information clearly, accurately, and in a timely manner, adapting the message to the audience.</li></ul> Requirements: <ul><li>Degree in Business Informatics, Information Technology, Data Engineering/Analytics, Engineering, or a related field.</li><li>Proven experience in data engineering, application support, BI analytics, or related technical roles.</li><li>Strong expertise in Databricks, GitHub, dbt, ETL, Tableau, Power BI, and SQL.</li><li>Familiarity with Generative AI tools (e.g., Copilot, LLM-based assistants) to enhance productivity, development, and documentation.</li><li>Ability to analyze moderately complex problems independently and drive resolution with minimal supervision.</li><li>Strong stakeholder management, teamwork, and clear written and verbal communication skills.</li><li>Experience contributing to technical improvements, process optimization, and operational quality.Proficiency in English, both written and spoken.</li></ul>

Responsibilities: <ul><li>Manage technical inputs and drive silicon-to-system alignment using the Success Criteria Document (SCD).</li><li>Collaborate with HBM Architecture, Product Engineering, Systems Engineering, Business Units, Technology Development, Packaging, and Global Quality teams.</li><li>Identify and resolve gaps between HBM product capabilities and system requirements.</li><li>Manage HBM sample planning and delivery aligned with customer and system development timelines.</li><li>Lead technical triage for System and Chip Feature Interaction issues, driving ownership and mitigation plans.</li><li>Manage qualification definitions and late/post-qualification changes through the Change Control Board.</li><li>Drive technical issue resolution while balancing development schedules, risks, and costs.</li><li>Communicate development priorities across HBM teams to ensure system specification compliance.</li></ul> Requirements: <ul><li>Bachelors or Masters Degree in Electrical Engineering or Computer Engineering.</li><li>10+ years of experience in Product Engineering, Design Engineering, Yield Enhancement, or related semiconductor engineering disciplines.</li><li>Experience leading product development projects is highly desirable.</li><li>Strong ability to lead complex technical issues to closure through cross-functional collaboration.</li><li>Knowledge of HBM, DRAM devices, semiconductor product development, and system architecture is preferred.</li><li>Excellent communication, stakeholder management, presentation, and technical leadership skills.</li></ul>

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20 it enhancement Jobs found

Executive Director

AVP - Group Human Capital Solution Architect

Director - Legal (Construction Law)

Senior Manager - Stage Direction

Senior Manager - Customer Experience

Consultant, I&O Operations, MIM

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

Senior IT Engineer

Product Integration Lead, HIG High Bandwidth Memory

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

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Executive Director

AVP - Group Human Capital Solution Architect

Director - Legal (Construction Law)

Senior Manager - Stage Direction

Senior Manager - Customer Experience

Consultant, I&O Operations, MIM

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

Senior IT Engineer

Product Integration Lead, HIG High Bandwidth Memory

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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