Senior Manager - IT Procurement Category

Product Manager

Senior IT Engineer

Lead IT Business Consultant Service - D365

IT Engineer

Role Description: <ul><li>The Senior Manager – IT Procurement Category Management is responsible for leading strategic sourcing and category management across Information Technology.</li><li>The role owns the end-to-end IT category strategy, including spend and demand analysis, market intelligence, business case assessment, strategic sourcing, contract development, supplier relationship management and value delivery.</li><li>The position works closely with technology and corporate stakeholders to translate business and technical requirements into effective sourcing strategies and commercially competitive contracts.</li><li>The successful candidate will bring strong IT procurement expertise across Software, SaaS, Cloud, Infrastructure, Managed Services, Telecommunications, Cybersecurity and IT Professional Services, with a focus on cost optimisation, service resilience, information security, data protection, compliance and total cost of ownership.</li></ul> Responsibilities: IT Category Leadership <ul><li>Lead category strategies and sourcing across Software and SaaS, Cloud and Hosting, IT Infrastructure, End-user Technology, Networks, Telecommunications, Cybersecurity, Managed Services and IT Professional Services.</li><li>Evaluate commercial and licensing models, including subscriptions, consumption-based pricing, enterprise agreements, perpetual licensing, support and maintenance.</li><li>Work with technology stakeholders to assess technical requirements, scalability, interoperability and service resilience.</li><li>Develop Statements of Work (SOWs), deliverables, acceptance criteria, SLAs, service credits, milestones and payment structures.</li><li>Apply total cost of ownership and lifecycle costing to technology procurement decisions.</li></ul> Strategic Sourcing &amp; Commercial Negotiations <ul><li>Lead complex IT sourcing projects from initial requirements and market engagement through tendering, supplier selection, contract award and implementation.</li><li>Develop appropriate sourcing strategies, including competitive tenders, framework agreements, multi-supplier arrangements and direct negotiations.</li><li>Lead high-value commercial negotiations covering pricing, licensing, service levels, risk allocation, liability, intellectual property, data protection and contractual exit provisions.</li><li>Identify supplier and technology risks, including vendor concentration, technology lock-in, cybersecurity, service continuity and obsolescence.</li></ul> Spend Analysis &amp; Cost Optimisation <ul><li>Analyse IT spend, demand, utilisation and consumption to identify cost-saving opportunities.</li><li>Establish and monitor savings and cost-avoidance targets.</li><li>Lead business cases, commercial assessments and total cost of ownership evaluations.</li><li>Develop pricing benchmarks, should-cost models and commercial scenarios.</li><li>Drive demand management, licence optimisation, supplier consolidation and standardisation initiatives.</li></ul> Market Intelligence &amp; Category Strategy <ul><li>Monitor technology market trends, supplier capabilities, commercial models and regulatory developments.</li><li>Evaluate supplier financial stability, delivery capabilities, market positioning and product roadmaps.</li><li>Develop and maintain IT category strategies, sourcing roadmaps, supplier segmentation and governance frameworks.</li><li>Conduct category reviews and quarterly business reviews, tracking cost, service, risk, innovation and compliance.</li></ul> Stakeholder &amp; Supplier Management <ul><li>Act as the primary procurement partner for designated technology stakeholders.</li><li>Engage with senior technology leadership and advise on sourcing strategies, commercial options and supplier risks.</li><li>Collaborate with IT, Finance, Legal, Information Security, Data Privacy, Enterprise Architecture and Contract Management teams.</li><li>Lead strategic supplier selection, onboarding, performance management and executive-level supplier relationships.</li><li>Monitor contractual obligations, service levels, renewal timelines and supplier improvement plans.</li></ul> People Management &amp; Governance <ul><li>Lead, coach and develop a team of IT procurement professionals.</li><li>Establish team objectives and strengthen capabilities in sourcing, negotiations, contracting, analytics and supplier governance.</li><li>Ensure compliance with procurement policies, sourcing procedures, delegated authority and financial controls.</li><li>Drive continuous improvement, accountability, collaboration and operational excellence.</li></ul> Financial Accountability <ul><li>Manage an IT procurement category spend portfolio of approximately AED 800 million.</li><li>Drive cost reduction, cost avoidance, demand optimisation and measurable value delivery.</li><li>Ensure compliance with approved budgets, financial controls and savings-tracking requirements.</li></ul> Requirements: Qualifications &amp; Experience Education <ul><li>Bachelors degree in Supply Chain Management, Business Administration, Information Technology, Computer Science, Engineering, Finance or a related discipline.</li><li>A postgraduate or advanced degree is preferred.</li></ul> Experience <ul><li>8–12+ years of experience in procurement or category management, with substantial exposure to IT procurement.</li><li>3–5+ years in leadership roles managing complex, high-value IT procurement programmes.</li><li>Demonstrated experience in developing and executing IT category strategies.</li><li>Proven track record in managing IT contracts, supplier negotiations, savings delivery and commercial risk.</li><li>Experience working with senior technology stakeholders is essential.</li><li>Middle East or UAE experience is advantageous but not mandatory.</li></ul> Preferred Certifications <ul><li>CIPS or ISM CPSM.</li><li>ITIL, COBIT, FinOps, Software Asset Management, Cloud or Cybersecurity certifications.</li><li>PMP, PRINCE2 or Lean Six Sigma certifications are advantageous.</li><li>5. Technical Skills &amp; Competencies</li><li>IT procurement and technology category management.</li><li>Strategic sourcing and complex commercial negotiations.</li><li>Software, SaaS, Cloud and IT Infrastructure procurement.</li><li>Cybersecurity, Telecommunications and Managed Services procurement.</li><li>Supplier relationship and performance management.</li><li>IT commercial models, software licensing and contract management.</li><li>Spend analysis, financial modelling and total cost of ownership.</li><li>Statements of Work (SOWs), SLAs, KPIs and performance-based contracting.</li><li>Procurement platforms such as SAP Ariba and Coupa.</li><li>Contract law, information security, data privacy and risk management.</li><li>Project and change management.</li><li>6. Behavioural Competencies</li><li>Strategic thinking and commercial acumen.</li><li>Strong communication and presentation skills.</li><li>Stakeholder management and influencing ability.</li><li>Leadership, coaching and team development.</li><li>Customer focus and solution-oriented thinking.</li><li>Collaboration and relationship building.</li><li>Innovation and continuous improvement.</li><li>Strong execution and accountability.</li></ul>

Responsibilities : <ul><li>Engage executive and corporate users to understand needs, decision workflows and pain points.</li><li>Translate requirements into clear product definitions, user stories and acceptance criteria.</li><li>Run structured discovery and experimentation to validate value and feasibility before build commitments are made.</li><li>Identify opportunities to extend assigned products from task-level support to broader workflow automation, and contribute these to the product roadmap.&nbsp;</li><li>Own the end-to-end delivery of assigned AI products, including Rocket, from definition through to launch.</li><li>Ensure quality, usability and readiness criteria are met before release to a senior user base.&nbsp;</li><li>Own assigned products after launch, driving iterative improvement based on usage data and user feedback.</li><li>Define, track and report product KPIs covering adoption, usage, accuracy, satisfaction and time saved.</li><li>Register and maintain AI use cases for assigned products within the agreed portfolio management process.&nbsp;</li><li>Act as the day-to-day product interface for executive and corporate stakeholders.&nbsp;</li></ul> Requirements: <ul><li>3 – 6 years of experience in digital or AI product management, product ownership or equivalent delivery roles.&nbsp;</li><li>Bachelor’s degree in a quantitative field such as information technology, business, finance, engineering or mathematics.&nbsp;</li><li>Hands-on experience in product management across discovery, delivery and lifecycle.&nbsp;</li><li>Exposure to AI, automation or data-driven products.&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li>Support the implementation and enhancement of Enterprise Datahub using Databricks, ensuring seamless integration with existing BI and ERP systems.</li><li>Support complex BI and data platform initiatives while maintaining quality, delivery timelines, and alignment with organizational goals.</li><li>Collaborate with business stakeholders, architects, developers, and analysts to translate requirements into solutions.</li><li>Design, implement, test, and optimize moderately complex data pipelines, ETL/ELT flows, semantic layers, and report solutions with the development team.</li><li>Apply technical knowledge and AI-driven optimization opportunities to improve data quality, validation, reliability, and operational efficiency across supported solutions.</li><li>Develop new and impactful ideas, approaches, and automation opportunities that improve the platform, processes, and user experience.</li><li>Communicates moderately complex information clearly, accurately, and in a timely manner, adapting the message to the audience.</li></ul> Requirements: <ul><li>Degree in Business Informatics, Information Technology, Data Engineering/Analytics, Engineering, or a related field.</li><li>Proven experience in data engineering, application support, BI analytics, or related technical roles.</li><li>Strong expertise in Databricks, GitHub, dbt, ETL, Tableau, Power BI, and SQL.</li><li>Familiarity with Generative AI tools (e.g., Copilot, LLM-based assistants) to enhance productivity, development, and documentation.</li><li>Ability to analyze moderately complex problems independently and drive resolution with minimal supervision.</li><li>Strong stakeholder management, teamwork, and clear written and verbal communication skills.</li><li>Experience contributing to technical improvements, process optimization, and operational quality.Proficiency in English, both written and spoken.</li></ul>

Responsibilities: Lead Consultant Responsibilities <ul><li>Provide oversight and ensure solutions align with the broader business architecture, avoiding siloed approaches.</li><li>Ensure modifications to shared functionalities are evaluated holistically to avoid conflicting changes.</li><li>Establish and enforce best practices, including clear documentation, intuitive configurations, and optimized parameter settings.</li><li>Challenge business requirements to ensure cost-effective and value-driven solutions.</li><li>Harmonize design across multiple consultants, teams, and projects to enhance consistency and efficiency.</li></ul> Work closely with the ERP Solution Architect to ensure: <ul><li>Alignment with Microsoft’s roadmap and strategic ERP direction.</li><li>Architectural consistency across process areas and technical solutions.</li><li>Risk assessment for system-critical modifications.</li><li>Data migration strategies align with the overall system architecture.</li><li>Identification and resolution of conflicts with other processes, modifications, or upcoming Microsoft updates.</li></ul> Service-Specific Responsibilities <ul><li>Lead solution delivery for Service processes based on D365 Finance and Operations modules, covering:</li></ul> <ul><li>Project Management and Accounting module</li><li>HSO Service Management module</li><li>Intercompany chain</li><li>Sales orders and Return orders management</li><li>Advanced Warehousing (incl. Batch and Serial tracking)</li><li>Act as the primary owner and project lead for Service-related ERP implementations and enhancements.</li><li>Analyze business needs and develop solution concepts.</li><li>Design, configure, and document ERP solutions.</li><li>Provide detailed requirements for the development team.</li></ul> Requirements: <ul><li>Extensive experience (min. 5 years) as a Microsoft D365 ERP F&amp;O IT Consultant with a focus on Service.</li><li>Agile mindset and ability to work independently.</li><li>Strong analytical and problem-solving skills, with the ability to think critically under pressure.</li><li>Excellent communication skills, capable of engaging with stakeholders at all levels.</li><li>Leadership skills, including the ability to mentor consultants and drive best practices across teams.</li><li>Fluent in English.</li></ul>

Responsibilities: <ul><li>Be part of the IT support team works in manufacturing environment and handles IT tickets</li><li>Attend to tickets for incidents, service requests and alerts or problems with IT system.</li><li>Maintain ownership of issues until resolution and ensure close timely.</li><li>Collaborate and work closely with global teams, application teams and third party vendors to resolve issue and minimal downtime.</li><li>Log tickets and set priority in ticketing tool and escalate for next level support if needed.&nbsp;</li><li>Contribute ideas to enhance application to minimize repeating support issues.</li><li>Work on IT enhancement projects and deliver as per schedule.&nbsp;</li><li>Work as part of a global team to support manufacturing environment.</li><li>Provide after-hours support for manufacturing related emergencies.</li><li>Monitor IT incident tickets trending and ensure KPI is achieved.</li></ul> ﻿Requirements: <ul><li>Working knowledge of IT Hardware and basic understanding of network concept.</li><li>At least 3 years of experience supporting endpoints</li><li>Ability to learn and master applications used in manufacturing.</li><li>Willing to work on 12-hour shift patterns</li><li>At least 3 years of working experience in clean room environment.</li><li>Excellent analytical and troubleshooting skill.&nbsp;</li><li>Ability to manage and meet customer expectation and high customer orientation.</li><li>Excellent communication and logical thinking mind set.</li><li>Bachelor’s Degree in Computer Science, Information Technology or related fields.</li></ul>

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Senior Manager - IT Procurement Category

Product Manager

Senior IT Engineer

Lead IT Business Consultant Service - D365

IT Engineer

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Senior Manager - IT Procurement Category

Product Manager

Senior IT Engineer

Lead IT Business Consultant Service - D365

IT Engineer

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