Lead IT Business Consultant Service - D365

Lead IT Project Manager

IT Engineer

IT Engineer (Production Support, Night shift)

Responsibilities: Lead Consultant Responsibilities <ul><li>Provide oversight and ensure solutions align with the broader business architecture, avoiding siloed approaches.</li><li>Ensure modifications to shared functionalities are evaluated holistically to avoid conflicting changes.</li><li>Establish and enforce best practices, including clear documentation, intuitive configurations, and optimized parameter settings.</li><li>Challenge business requirements to ensure cost-effective and value-driven solutions.</li><li>Harmonize design across multiple consultants, teams, and projects to enhance consistency and efficiency.</li></ul> Work closely with the ERP Solution Architect to ensure: <ul><li>Alignment with Microsoft’s roadmap and strategic ERP direction.</li><li>Architectural consistency across process areas and technical solutions.</li><li>Risk assessment for system-critical modifications.</li><li>Data migration strategies align with the overall system architecture.</li><li>Identification and resolution of conflicts with other processes, modifications, or upcoming Microsoft updates.</li></ul> Service-Specific Responsibilities <ul><li>Lead solution delivery for Service processes based on D365 Finance and Operations modules, covering:</li></ul> <ul><li>Project Management and Accounting module</li><li>HSO Service Management module</li><li>Intercompany chain</li><li>Sales orders and Return orders management</li><li>Advanced Warehousing (incl. Batch and Serial tracking)</li><li>Act as the primary owner and project lead for Service-related ERP implementations and enhancements.</li><li>Analyze business needs and develop solution concepts.</li><li>Design, configure, and document ERP solutions.</li><li>Provide detailed requirements for the development team.</li></ul> Requirements: <ul><li>Extensive experience (min. 5 years) as a Microsoft D365 ERP F&amp;O IT Consultant with a focus on Service.</li><li>Agile mindset and ability to work independently.</li><li>Strong analytical and problem-solving skills, with the ability to think critically under pressure.</li><li>Excellent communication skills, capable of engaging with stakeholders at all levels.</li><li>Leadership skills, including the ability to mentor consultants and drive best practices across teams.</li><li>Fluent in English.</li></ul>

Responsibilities: Project Management &amp; Delivery <ul><li>Lead end-to-end project management, including planning, execution, monitoring, and delivery.</li><li>Manage project scope, timelines, budgets, and resource allocation.</li><li>Track project performance, productivity, and progress against defined objectives.</li><li>Ensure adherence to project governance, processes, and compliance requirements.</li></ul> Stakeholder &amp; Communication Management <ul><li>Facilitate effective communication across cross-functional teams and stakeholders.</li><li>Present project updates to PMO, leadership, and steering committees.</li><li>Collaborate with project sponsors to define budgets and monitor financial performance.</li></ul> Risk &amp; Issue Management <ul><li>Identify risks, issues, and dependencies; implement mitigation strategies.</li><li>Resolve project impediments in a timely and effective manner.</li></ul>&nbsp;Process Improvement &amp; Leadership <ul><li>Review project methodologies, designs, and estimates to drive continuous improvement.</li><li>Ensure deliverables meet quality standards and approval requirements.</li><li>Drive lessons learned and implement best practices across projects.</li><li>Lead PMO Council activities and mentor junior project managers.</li></ul>&nbsp;Value &amp; Performance Management <ul><li>Identify project benefits and ensure value realization post-delivery.</li><li>Monitor KPIs and ensure alignment with organizational goals.</li></ul> Core Competencies <ul><li>Strong accountability and ownership mindset</li><li>Disciplined execution and delivery focus</li><li>Strategic thinking and future vision</li><li>Collaboration across cross-functional teams</li><li>Commitment to diversity &amp; inclusion</li><li>Coaching and mentoring capabilities</li></ul> Requirements: Education <ul><li>Bachelor’s degree in a relevant field (required)</li><li>Master’s degree or equivalent (preferred)</li></ul> Experience <ul><li>Minimum 8+ years of experience in IT Project Management</li><li>Proven experience managing complex, cross-functional IT projects</li></ul>

Responsibilities: <ul><li>Be part of the IT support team works in manufacturing environment and handles IT tickets</li><li>Attend to tickets for incidents, service requests and alerts or problems with IT system.</li><li>Maintain ownership of issues until resolution and ensure close timely.</li><li>Collaborate and work closely with global teams, application teams and third party vendors to resolve issue and minimal downtime.</li><li>Log tickets and set priority in ticketing tool and escalate for next level support if needed.&nbsp;</li><li>Contribute ideas to enhance application to minimize repeating support issues.</li><li>Work on IT enhancement projects and deliver as per schedule.&nbsp;</li><li>Work as part of a global team to support manufacturing environment.</li><li>Provide after-hours support for manufacturing related emergencies.</li><li>Monitor IT incident tickets trending and ensure KPI is achieved.</li></ul> ﻿Requirements: <ul><li>Working knowledge of IT Hardware and basic understanding of network concept.</li><li>At least 3 years of experience supporting endpoints</li><li>Ability to learn and master applications used in manufacturing.</li><li>Willing to work on 12-hour shift patterns</li><li>At least 3 years of working experience in clean room environment.</li><li>Excellent analytical and troubleshooting skill.&nbsp;</li><li>Ability to manage and meet customer expectation and high customer orientation.</li><li>Excellent communication and logical thinking mind set.</li><li>Bachelor’s Degree in Computer Science, Information Technology or related fields.</li></ul>

Responsibilities:Immediate response to issues that arise in manufacturing line.Attend to tickets for incidents, service requests and alerts or problems with IT system.Maintain ownership of issues until resolution and ensure close timely.Communicate and work closely with Application team (including offshore) to resolve issue.Log tickets and set priority in ticketing tool and escalate for next level support if needed.Contribute ideas to enhance application to minimize repeating support issues.Work on IT projects and deliver as per schedule.Requirements:Working knowledge of IT Hardware and basic understanding of network concept.Ability to learn and master applications used in manufacturing.Working knowledge of writing SQL query.Excellent analytical and troubleshooting skill.Ability to manage and meet customer expectation and high customer orientation.Excellent communication and logical thinking mind set.Bachelor’s Degree in Computer Science, Information Technology or related fields.Willing to work in 12 hours shift (7pm - 7am)

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Lead IT Business Consultant Service - D365

Lead IT Project Manager

IT Engineer

IT Engineer (Production Support, Night shift)

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Lead IT Business Consultant Service - D365

Lead IT Project Manager

IT Engineer

IT Engineer (Production Support, Night shift)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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