Lead IT Project Manager

Advanced IT Infra UX System Analyst – BT2

IT Engineer

Responsibilities: Project Management &amp; Delivery <ul><li>Lead end-to-end project management, including planning, execution, monitoring, and delivery.</li><li>Manage project scope, timelines, budgets, and resource allocation.</li><li>Track project performance, productivity, and progress against defined objectives.</li><li>Ensure adherence to project governance, processes, and compliance requirements.</li></ul> Stakeholder &amp; Communication Management <ul><li>Facilitate effective communication across cross-functional teams and stakeholders.</li><li>Present project updates to PMO, leadership, and steering committees.</li><li>Collaborate with project sponsors to define budgets and monitor financial performance.</li></ul> Risk &amp; Issue Management <ul><li>Identify risks, issues, and dependencies; implement mitigation strategies.</li><li>Resolve project impediments in a timely and effective manner.</li></ul>&nbsp;Process Improvement &amp; Leadership <ul><li>Review project methodologies, designs, and estimates to drive continuous improvement.</li><li>Ensure deliverables meet quality standards and approval requirements.</li><li>Drive lessons learned and implement best practices across projects.</li><li>Lead PMO Council activities and mentor junior project managers.</li></ul>&nbsp;Value &amp; Performance Management <ul><li>Identify project benefits and ensure value realization post-delivery.</li><li>Monitor KPIs and ensure alignment with organizational goals.</li></ul> Core Competencies <ul><li>Strong accountability and ownership mindset</li><li>Disciplined execution and delivery focus</li><li>Strategic thinking and future vision</li><li>Collaboration across cross-functional teams</li><li>Commitment to diversity &amp; inclusion</li><li>Coaching and mentoring capabilities</li></ul> Requirements: Education <ul><li>Bachelor’s degree in a relevant field (required)</li><li>Master’s degree or equivalent (preferred)</li></ul> Experience <ul><li>Minimum 8+ years of experience in IT Project Management</li><li>Proven experience managing complex, cross-functional IT projects</li></ul>

Role Description: <ul><li>As an Advanced Systems Analyst (Voice), you will join our global team that architects and supports voice and video solutions.&nbsp;</li><li>You will balance hands on troubleshooting, participate in design and architecture discussions, implement proactive measures to improve customer satisfaction and reduce support ticket volume.</li></ul> Responsibilities: <ul><li>Troubleshoot and manage voice and video infrastructure (e.g., Microsoft Teams, Session Border Controllers (SBC), VoIP phones, conference-room equipment and related applications)</li><li>Provide day-to-day operational support for the global voice/video environment and act as a final escalation point for support issues.</li><li>Provide operational support for conference room, specialty room and other AV equipment Coordinate and run live events on site</li><li>Process service requests and set up new devices as needed. Own device management and lifecycle across sites</li><li>Monitor performance of voice, video, and fax infrastructure to ensure high quality customer experience.</li><li>Coordinate with telecom service providers/vendors and oversee deployments or new service rollouts.</li><li>Use lab/dev environments to test and implement new changes or features before deploying in production.</li><li> Adhere to defined change management procedures. </li></ul> Requirements: <ul><li>Bachelor’s degree in engineering</li><li>At least 6+ years of demonstrated experience in complex and enterprise scale Unified Communications and Collaboration (UCC) deployments</li><li>At least 3+ years of hands-on experience with Microsoft Teams (support, administration and advanced troubleshooting)</li><li>Enterprise-level expertise with session border controllers (SBC) (e.g., Ribbon, AudioCodes): design, call routing, trunking, and diagnostics</li><li>In-depth understanding of VoIP and related protocols such as SIP, RTP, TCP, UDP, etc. </li><li>Should be able to reason media quality (jitter, latency, packet loss, codec) and security concepts (TLS/SRTP) • Experience working with telecom carriers and services (e.g., ISDN PRI, SIP trunking)</li><li>Experience analyzing and reporting call quality metrics and driving improvements based on data</li><li>Strong knowledge of core infrastructure: Active Directory, DNS, DHCP, networking and firewall technologies</li><li>Strong organizational skills and experience implementing telecom architecture changes in lab and production.</li><li>Experience with ticketing systems in documenting interactions clearly for traceability and handover</li><li>Effective analytical and problem-solving skills</li><li>Able to work independently and as part of a team</li><li>Comfortable switching between complex and routine tasks</li><li>Professional, courteous, and respectful communicator with strong interpersonal skills</li><li>Familiar with Microsoft 365 productivity tools (Teams, Word, Excel, PowerPoint and Outlook)</li></ul>

Responsibilities: <ul><li>Be part of the IT support team works in manufacturing environment and handles IT tickets</li><li>Attend to tickets for incidents, service requests and alerts or problems with IT system.</li><li>Maintain ownership of issues until resolution and ensure close timely.</li><li>Collaborate and work closely with global teams, application teams and third party vendors to resolve issue and minimal downtime.</li><li>Log tickets and set priority in ticketing tool and escalate for next level support if needed.&nbsp;</li><li>Contribute ideas to enhance application to minimize repeating support issues.</li><li>Work on IT enhancement projects and deliver as per schedule.&nbsp;</li><li>Work as part of a global team to support manufacturing environment.</li><li>Provide after-hours support for manufacturing related emergencies.</li><li>Monitor IT incident tickets trending and ensure KPI is achieved.</li></ul> ﻿Requirements: <ul><li>Working knowledge of IT Hardware and basic understanding of network concept.</li><li>At least 3 years of experience supporting endpoints</li><li>Ability to learn and master applications used in manufacturing.</li><li>Willing to work on 12-hour shift patterns</li><li>At least 3 years of working experience in clean room environment.</li><li>Excellent analytical and troubleshooting skill.&nbsp;</li><li>Ability to manage and meet customer expectation and high customer orientation.</li><li>Excellent communication and logical thinking mind set.</li><li>Bachelor’s Degree in Computer Science, Information Technology or related fields.</li></ul>

Skills

Industry

Location

Jobtitle

3 it Jobs found

Lead IT Project Manager

Advanced IT Infra UX System Analyst – BT2

IT Engineer

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

3 it Jobs found

Lead IT Project Manager

Advanced IT Infra UX System Analyst – BT2

IT Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.