Customer Service Specialist

VP, IAM Assurance Leader

AVP, IAM Program Manager

Facilities Technician

Sales Manager - Emergency Lighting and Fire Alarm & Detection Systems

SAP Basis Engineer

HR Manager

Lead IT Business Consultant Service - D365

Registered Client Service Associate

Product Line Sales Manager – Fire Systems & Devices

Responsibilities: Customers Management: <ul><li>Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.</li><li>Proactively communicate with customers to ensure understanding and resolution of all order-related issues.</li></ul> Analyse Demand Forecast/ Revenue &amp; Inventory Control: <ul><li>Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.</li><li>Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.</li><li>Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.</li><li>Review customers actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock.</li></ul> Customer Documentation &amp; File Management: <ul><li>File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer&nbsp;</li></ul> Shipment Management: <ul><li>Prepare and process shipments according to customer requests.</li><li>Collaborate with Planning/Logistics to ensure on-time delivery based on customers request dates and confirm dates for STR performance.</li><li>Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.</li><li>Submit credit releases to finance for held accounts.</li><li>Coordinate with Account Managers and customers to release shipments that are on hold.</li></ul> Payment Management: <ul><li>Follow up on open disputes/invoice discrepancies with Customer, Finance &amp; Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.</li></ul> Requirements: <ul><li>Bachelor degree in related field.</li><li>5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English, PC literate with Microsoft Window software.</li><li>Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment</li></ul>

Responsibilities: <ul><li>Create and Maintain Strategic Roadmaps: Develop and execute multi-year roadmaps to drive innovation, strengthen security posture, meet regulatory requirements, and streamline IAM operations—specifically for IAM assurance capabilities, control monitoring, and evidence automation.</li><li>Stakeholder Engagement: Build and nurture strong relationships across Security Operations, Technology Teams, Governance, Operational Risk, and Internal Audit, ensuring program alignment, audit readiness, and the ability to clearly demonstrate IAM control effectiveness to stakeholders and regulators.</li><li>Risk and Progress Management: Identify, assess, and mitigate technical and organizational risks while regularly reporting blockers, corrective actions, and program milestones to executive leadership; ensure timely remediation of control gaps and recurring defects.</li><li>Solution Design &amp; Automation: Lead and contribute to designing technical solutions for complex automation use cases, driving operational efficiency and scalability—especially automation to detect, track, and remediate IAM control defects.</li><li>Program Integrity: Ensure standards, policies, and procedures are accurately documented and officially maintained for audit and compliance requirements; recommend updates to IAM standards based on security threats, regulatory expectations, and industry trends.</li><li>Performance Tracking: Define, implement, and monitor Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to measure program maturity and overall effectiveness, including assurance coverage, control pass rates, remediation SLAs, defect recurrence, and reporting timeliness/accuracy.</li><li>Assurance Operations Leadership: Lead assurance activities to track, validate, and remediate key logical access and authentication controls across centralized IAM services (e.g., Active Directory, Oracle LDAP, Beyond Identity) and decentralized implementations as applicable.</li><li>Assurance Reporting Platform Ownership: Manage and evolve the IAM assurance reporting platform(s) used to monitor adherence to company standards, control design, and operational effectiveness; ensure reporting is accurate, resilient, and audit-ready.</li><li>Agile Partnership with Product Owners: Partner with IAM product owners and delivery teams using Agile methodologies to prioritize and implement control improvements, balancing risk reduction with service stability and customer impact.</li><li>Control Evidence &amp; Audit Support: Ensure the organization can efficiently produce high-quality evidence for SOX, PCI, and other examinations; proactively address audit issues with root-cause correction and sustainable control improvements.</li><li>Documentation &amp; Enablement: Oversee creation, maintenance, and review of operational process documentation and end-user/training materials needed to support consistent execution of IAM assurance activities.</li><li>Problem Resolution: Independently resolve technical challenges while escalating issues with clarity when necessary.</li><li>Perform other critical duties or special projects as assigned.</li></ul> Requirements: <ul><li>BS/BA in Computer Science, Information Technology, Cybersecurity, Business Management, or equivalent, plus 10+ years IT experience, OR in lieu of a degree with 12+ years IT experience demonstrating progressive responsibility.</li><li>Minimum 5 years of experience leading multiple IAM service products (e.g., authentication, privileged access, identity governance) and driving outcomes across both centralized and distributed service models.</li><li>Minimum 5 years of experience developing and improving IAM service processes and reporting on IAM service key controls (design and operating effectiveness).</li><li>Minimum 3 years leading operations or assurance teams, including continuous monitoring, issue management, and control remediation.</li><li>At least 2 years working with Agile methodologies in roles such as Product Owner, Scrum Master, or Technical Lead.</li><li>Minimum 2 years of people management experience, leading teams of 2+ engineers or contractors.</li></ul>

Responsibilities: <ul><li>Support critical IAM programs; coordinate cross-functionally with IAM teams, Information Security teams and business IT stakeholders to manage the successful delivery of IAM projects</li><li>Deliver on suitable short-term and long-term strategic objectives</li><li>Drive and deliver program issues/risks and resolution, decision logs, communication plans and other program documentation to ensure project goals are achieved and audit traceability is in place</li><li>Engage regularly with key stakeholders on issues/risk and decisions and gather feedback on implementation of solutions impacting the organization</li><li>Establish and support program metrics and evaluation methods to assess program strengths and identify areas for improvement as well as timely reporting of program status throughout its life cycle</li><li>Prepare and present reports for program sponsors and leadership</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of 6 years of experience in Information Technology OR in lieu of the Bachelors degree, a minimum of 8 years of experience in Information Technology</li><li>Minimum of 5 years of experience managing large scale, cross functional project</li><li>Minimum of 5 years of experience in information technology, with a focus on information security in one or more of the following areas: IAM, security operations, security architecture, policy/governance</li><li>Minimum of 4 years of experience supporting auditors, audit inquiries and ad-hoc reporting</li><li>Solid management skills</li><li>Experience with metrics for assessing and reporting program progress, productivity and variance analysis</li><li>Strong problem solving skills</li><li>Strong oral and written communication (presentation) skills</li><li>Program Management Certified (PMP) preferred</li></ul>

Responsibilities: <ul><li>Oversee day-to-day facility operations including HVAC systems (WCPU), air compressors, air dryers, sewage treatment systems, and general building maintenance with work at height compliance.</li><li>Provide hands-on support for: - Cooling tower infill services - Split unit A/C maintenance - Compressed Dry Air (CDA) piping installation - A compressor piping - New production line setup including electrical wiring</li><li>Supervise the infrastructure, ensuring safe and efficient operation in accordance with Malaysian electrical codes.</li><li>Manage and execute facility installation projects, expansions, and upgrades in line with production needs.</li><li>Ensure adherence to safety protocols, environmental regulations, and industry standards.</li><li>Collaborate with production, quality, and engineering teams to align facility operations with manufacturing targets.</li><li>Handle vendor management and oversee service contracts for equipment maintenance and utilities.</li><li>Perform routine troubleshooting and preventive maintenance, minimizing downtime and enhancing productivity.</li><li>Maintain detailed documentation, reports, and Preventive Maintenance (PM) records.</li></ul> Requirements: <ul><li>Minimum 3 years of experience in facility management within a manufacturing environment, preferably in antenna, electronics, or cable assembly industries.</li><li>Solid hands-on expertise in: - HVAC systems - Air compressors - CDA piping and A compressor piping - Electrical and mechanical facility systems</li><li>Familiar with energy efficiency practices, sustainability initiatives, and lean manufacturing principles.</li><li>Strong problem-solving skills and the ability to work independently in a fast-paced production setting.</li></ul>

Role Description: <ul><li>This role is responsible for driving business development within the Life Safety market across France, Morocco, Italy and Austria.</li><li>The Sales Manager will define and execute the sales strategy, identify new business opportunities, and build strong relationships with both new and existing customers. Close collaboration with the local sales organizations, along with direct account management, will be essential to support revenue growth.&nbsp;</li><li>The position covers the following countries: France, Morocco, Italy and Austria.&nbsp;</li><li>This role reports to the Business Development Leader – Life Safety Division, EMEA &amp; APAC.&nbsp;</li></ul> Responsibilities: <ul><li>Own and drive sales growth and full profit plan execution, managing the process end-to-end in collaboration with the Country Sales Organizations (CSOs).&nbsp;</li><li>Define and implement strategic initiatives and business development plans to support growth, staying up to date on industry trends, competitive activity, and market dynamics, while working closely with the country sales organizations.&nbsp;</li><li>Develop and expand existing customer accounts by promoting the full Life Safety portfolio, building strong relationships with key decision-makers, understanding their needs, and delivering tailored solutions. Focus particularly on Tier 1/Tier 2&nbsp;</li><li>large-scale projects including Digital, Connected, and Cybersecurity applications.&nbsp;</li><li>Identify and pursue new business opportunities across the assigned region, leveraging both the Fire Alarm and Emergency Lighting product portfolios.&nbsp;</li><li>Strengthen market presence through active customer engagement, including meetings, events, and partnership development.&nbsp;</li><li>Collaborate closely with product line managers, marketing and operational teams to align on sales targets and support the strategic initiatives.&nbsp;</li><li>Implement and manage pricing strategies in coordination with customers and Country Sales Organizations (CSOs).&nbsp;</li><li>Adopt and apply companys standard processes and tools, such as Salesforce and CRM-based pipeline management.&nbsp;</li><li>Travel within the assigned region, with a minimum quarterly frequency, to support customer engagement and business development activities.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Engineering Degree or similar;&nbsp;</li><li>10+ years exp in commercial Life Safety market or similar.&nbsp;</li></ul> Skills:&nbsp; <ul><li>Commercial experience managing large customers (specifically Life Safety distributors and systems integrators);&nbsp;</li><li>Good working knowledge of Life Safety technical solutions &amp; standards&nbsp;</li><li>Proven track record of customer engagement / satisfaction;&nbsp;</li><li>Analytical thinking, ethical at all times;&nbsp;</li><li>Interpersonal and influencing / negotiating skills, ability to coordinate&nbsp;</li><li>Excellent verbal and written communication in English and French;&nbsp;</li><li>Work well within a team environment, whilst being able to plan and execute own work initiatives;&nbsp;</li><li>Strong presentation skills.&nbsp;</li></ul> What We Offer:&nbsp; <ul><li>Competitive compensation and benefits package;&nbsp;</li><li>Flexible working solution;&nbsp;</li><li>Challenging projects in dynamic collaborative team in an international environment;&nbsp;</li><li>We care about Inclusion and diversity, and we care about you– in our organization we have several initiatives celebrating diversity and making our daily life more inclusive;&nbsp;</li><li>We make your aspirations matter – our organization encourages internal promotion, whenever possible;&nbsp;</li><li>We make your wellbeing matter – we offer Health Insurance Plan and a&nbsp;</li><li>Company Welfare Plan for all Employees;&nbsp;</li><li>We make your growth matter – we invest in our employee for the long term with annual performance &amp; Development reviews;&nbsp;</li><li>We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.&nbsp;</li></ul>

Responsibilities: <ul><li>Designs, builds, and supports SAP platform solutions by applying sound engineering practices to ensure system stability, performance, and scalability.</li><li>Utilizes enterprise tools and methodologies to automate system deployments, transport, and administrative activities, enabling reliable and repeatable releases.</li><li>Collaborate with cross‑functional partners to translate moderately complex business and technical requirements into effective SAP Basis solutions.</li><li>Performs system validation, technical testing, monitoring, and troubleshooting to maintain the quality and availability of SAP systems.</li><li>Contributes to continuous improvement initiatives by identifying opportunities to enhance SAP Basis processes, automation, and operational efficiency.</li><li>Creates and maintains clear technical documentation for SAP landscapes, configurations, and operational procedures.</li><li>Provides technical support for moderately complex SAP Basis issues, ensuring timely resolution and minimal impact to business operations.</li><li>Drives automation and quality through the use of enterprise testing and deployment tools, including Tosca for test automation and qTest for test management, execution, and traceability.</li><li>Develops, executes, and maintains manual and automated test assets for SAP systems, ensuring end‑to‑end coverage across SIT, UAT, regression, and integration testing cycles.</li><li>Performs system validation, monitoring, defect analysis, and troubleshooting in partnership with development, security, and infrastructure teams to ensure reliability and performance.</li></ul> Requirements: <ul><li>Minimum requirement of 5 years of relevant work experience with SAP Basis.&nbsp;</li><li>Demonstrated expertise in SAP Basis engineering, with strong knowledge of SAP system architecture, technical landscape design, system administration, upgrades, transport, performance monitoring, and operational support across multiple SAP environments.</li><li>Experience managing and supporting SAP technical operations, including system availability, batch processing, interfaces, background jobs, monitoring, troubleshooting, and incident resolution in alignment with enterprise service expectations.</li><li>Proven ability to support SAP Fiori and UI technical components from a Basis perspective, including configuration, activation, performance support, and coordination with security and application teams.</li><li>Experience leveraging scripting and technical tools (such as SQL and automation utilities) to improve operational efficiency, support system analysis, and standardize SAP Basis activities.</li><li>Working knowledge of cloud‑hosted and hybrid SAP landscapes, including experience supporting SAP systems on platforms such as Microsoft Azure, AWS, or Google Cloud, with an understanding of infrastructure, connectivity, and platform operations.</li></ul>

Responsibilities:&nbsp; <ul><li>We are looking for a result driven and qualified Human Resources (HR) Manager, with business partnering skills, to oversee a full spectrum of Human Resources services. Reporting to the Global Human Resources Business Partner - Operations, dotted-line to Site General Manager, the incumbent is responsible for leading the full spectrum of HR functions at the site, ensuring strong HR operations, workforce stability, and alignment with global HR strategies.</li><li>This role partners closely with site leadership to drive performance, strengthen organizational capability, and build a resilient, high-performing workforce.</li></ul> The incumbent will: Business Partnering &amp; Leadership Support <ul><li>Act as a strategic HR partner to the Site General Manager and leadership team.</li><li>Provide guidance on organizational design, workforce planning, and people strategies.</li><li>Support leaders in decision-making related to performance, engagement, and talent.</li></ul> Talent Management &amp; Workforce Planning <ul><li>Lead manpower planning aligned with production and operational needs.</li><li>Drive recruitment strategies, especially for operators, technicians, and critical roles.</li><li>Build and maintain talent pipelines (including internal mobility across GSO sites).</li><li>Oversee onboarding and integration of new hires.</li></ul> Performance &amp; Capability Development <ul><li>Implement performance management processes and ensure consistency.</li><li>Identify capability gaps and drive training and development initiatives.</li><li>Partner with global teams to deploy leadership development programs.</li><li>Strengthen frontline leadership capability (e.g., supervisors, shift leads, cell leads).</li></ul> Employee Engagement &amp; Culture <ul><li>Drive engagement initiatives aligned with site needs and global framework.</li><li>Developing and executing engagement action plans.</li><li>Monitor employee sentiment, attrition trends, and address root causes.</li><li>Foster a positive, inclusive, and high-performance culture.</li></ul> Employee Relations &amp; Compliance <ul><li>Manage employee relations issues, including disciplinary cases and grievances.</li><li>Ensure compliance with local labor laws and company policies.</li><li>Partner with legal or external stakeholders when required.</li><li>Promote fair and consistent HR practices across the site.</li></ul> HR Operations &amp; Excellence <ul><li>Oversee HR operations including payroll inputs, benefits administration, and HR systems.</li><li>Ensure data accuracy and timely reporting (headcount, attrition, etc.).</li><li>Drive HR process improvements and standardization.</li><li>Ensure audit readiness and compliance with internal controls.</li></ul> Site HR Team Leadership <ul><li>Lead, coach, and develop the site HR team.</li><li>Build HR capability to act as strong business partners to line managers.</li><li>Drive consistency and quality in HR service delivery.</li></ul> Change Management &amp; Transformation <ul><li>Lead HR initiatives related to transformation, restructuring, or stabilization.</li><li>Support crisis management and recovery plans (e.g., high attrition, ramp-up challenges).</li></ul> Requirements: <ul><li>More than 10 years’ experience in site HR leadership roles supporting about 80 employees’ size, and manufacturing experience is a must,</li><li>BA/BS degree, or equivalent combination of education and experience.&nbsp;</li><li>SHRM or PHR Certificate.&nbsp;</li><li>Ability to deliver change management programs.&nbsp;</li><li>Extensive knowledge of employment laws and practices.</li><li class="ql-align-justify">Excellent problem solving and critical thinking abilities demonstrate a high competence in organizational decision making.</li></ul>

Responsibilities: Lead Consultant Responsibilities <ul><li>Provide oversight and ensure solutions align with the broader business architecture, avoiding siloed approaches.</li><li>Ensure modifications to shared functionalities are evaluated holistically to avoid conflicting changes.</li><li>Establish and enforce best practices, including clear documentation, intuitive configurations, and optimized parameter settings.</li><li>Challenge business requirements to ensure cost-effective and value-driven solutions.</li><li>Harmonize design across multiple consultants, teams, and projects to enhance consistency and efficiency.</li></ul> Work closely with the ERP Solution Architect to ensure: <ul><li>Alignment with Microsoft’s roadmap and strategic ERP direction.</li><li>Architectural consistency across process areas and technical solutions.</li><li>Risk assessment for system-critical modifications.</li><li>Data migration strategies align with the overall system architecture.</li><li>Identification and resolution of conflicts with other processes, modifications, or upcoming Microsoft updates.</li></ul> Service-Specific Responsibilities <ul><li>Lead solution delivery for Service processes based on D365 Finance and Operations modules, covering:</li></ul> <ul><li>Project Management and Accounting module</li><li>HSO Service Management module</li><li>Intercompany chain</li><li>Sales orders and Return orders management</li><li>Advanced Warehousing (incl. Batch and Serial tracking)</li><li>Act as the primary owner and project lead for Service-related ERP implementations and enhancements.</li><li>Analyze business needs and develop solution concepts.</li><li>Design, configure, and document ERP solutions.</li><li>Provide detailed requirements for the development team.</li></ul> Requirements: <ul><li>Extensive experience (min. 5 years) as a Microsoft D365 ERP F&amp;O IT Consultant with a focus on Service.</li><li>Agile mindset and ability to work independently.</li><li>Strong analytical and problem-solving skills, with the ability to think critically under pressure.</li><li>Excellent communication skills, capable of engaging with stakeholders at all levels.</li><li>Leadership skills, including the ability to mentor consultants and drive best practices across teams.</li><li>Fluent in English.</li></ul>

Responsibilities: <ul><li>Assist advisor(s) in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions as described by the advisor.</li><li>Prepare and summarize client meetings by scheduling and confirming meetings, entering data into contact manager, building the agenda and summary of meetings, escorting clients to advisor meeting and providing vital follow-up.</li><li>Ensure new business paperwork is submitted efficiently which includes preparation of forms and documentation for submission to home office, acquisition of appropriate signatures, tracking of new insurance applications and coordination of rollovers.</li><li>Coordinate marketing events which include organizing the event, contacting vendors, finalizing event details, crafting marketing compliance documentation and managing event marketing reimbursement.</li><li>Provide general administrative duties such as answering the advisors’ phone, processing expense management reports, preparing routine client correspondence, supporting closes, setting up client documents and new business correspondence and alerts. </li></ul> Requirements: <ul><li>Bachelors degree or equivalent.</li><li>3 - 5 years relevant experience required.</li><li>Series 7 or ability to obtain within 150 days.</li><li>State securities agent registration (S63 or S66) or ability to obtain within 150 days.</li><li>Experience working in a client service environment.</li><li>Detail-oriented, strong math, and analytical skills. Good organization and time management skills.</li><li>Able to manage multiple priorities and prioritize effectively. Able to independently work with minimal direct supervision.</li><li>Able to communicate with all levels within the organization. Process oriented and can work with a team.</li><li>Strong computer and software skills. Preferred Qualifications:</li><li>State IAR registration (S65 or S66) or ability to obtain within 150 days.</li><li>Life, Accident, and Health licenses &amp; Variable Contracts or ability to obtain within 150 days.</li></ul>

Responsibilities: <ul><li>Take full ownership for sales growth and profit plan execution.</li><li>Define and drive business development strategies and growth initiatives, staying informed on market trends, competitor landscape, and industry activity.</li><li>Develop existing customers (stockists and Systems Integrators), promoting the full Fire portfolio and engaging key decision‑makers.</li><li>Target larger project scopes (Tier 1 / Tier 2), with a focus on Digital, Connected, and Cybersecurity-enabled fire applications.</li><li>Identify and win new business opportunities across systems and devices.</li><li>Facilitate and strengthen Systems Integrator partnerships, driving customer engagement, meetings, and events.</li><li>Collaborate with product line, operations, and country sales teams to achieve commercial targets.</li><li>Implement and manage customer and CSO pricing strategies.</li><li>Embrace standard processes and tools, including Salesforce and CRM pipeline management.</li><li>Travel across the assigned region and to the UK Headquarters as required (minimum once per quarter).</li></ul> Requirements: <ul><li>Degree-level education or equivalent professional experience</li><li>10+ years’ commercial experience in the Fire Alarm market or a comparable Life Safety industry</li><li>Proven commercial experience managing large customers, especially Fire Distributors and Systems Integrators</li><li>Strong working knowledge of fire detection systems, technologies, and relevant standards</li><li>Fluency in Turkish and English essential</li></ul>

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127 it service integrator life sciences Jobs found

Customer Service Specialist

VP, IAM Assurance Leader

AVP, IAM Program Manager

Facilities Technician

Sales Manager - Emergency Lighting and Fire Alarm & Detection Systems

SAP Basis Engineer

HR Manager

Lead IT Business Consultant Service - D365

Registered Client Service Associate

Product Line Sales Manager – Fire Systems & Devices

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127 it service integrator life sciences Jobs found

Customer Service Specialist

VP, IAM Assurance Leader

AVP, IAM Program Manager

Facilities Technician

Sales Manager - Emergency Lighting and Fire Alarm & Detection Systems

SAP Basis Engineer

HR Manager

Lead IT Business Consultant Service - D365

Registered Client Service Associate

Product Line Sales Manager – Fire Systems & Devices

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.