Systems Engineer

Sales Support Coordinator

Senior Application Developer - Java Full Stack

Manufacturing Engineer II

Oracle Database Administrator

IT Project Manager

Consulting Principal AWS Cloud Engineer

Global Travel & Expense Team Lead

Platform Engineer

Manager, Platform Engineer

Responsibilities: <ul><li>Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools.</li><li>Responsible for supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis.</li><li>Ensure compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities.</li><li>Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements.</li><li>Perform L1 tasks on Server, Network and Telecom Infrastructure in USA &amp; Canada as needed.</li><li>Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies &amp; platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management.</li><li>Maintain inventories of endpoint devices, GMP assets and applications.</li><li>Ensure 100% compliance with the GMP Policies and Procedures.</li></ul> Operations: <ul><li>Handle day to day end user support tickets. Provides IT support to VIP users.</li><li>Work with central IT teams to resolve issues reported via helpdesk system.</li><li>Owns end-to-end responsibility for resolving issues in a timely manner.</li><li>Provides updates on Infrastructure health and corrective/preventive actions.</li><li>Maintains an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices and Network devices.</li><li>Flexible to work in a multi-shift operation environment.&nbsp;</li><li>Can be onsite on need basis to assist during any crisis in off-business hours.</li><li>Ensure site IT SOPs are updated and supports site QA and CSV on GMP tasks.</li></ul> Requirements: Education Qualifications:&nbsp; <ul><li>Bachelor’s degree (IT) or similar Desired Certifications.</li><li>Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH, CISSP, MCSA etc.</li></ul> Experience Required: <ul><li>3 – 5 years’ experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment.</li><li>Working Knowledge of Cisco, Juniper, Aruba Technologies &amp; Architectures (examples- Cloud &amp; Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)</li><li>Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.</li><li>Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS.</li><li>Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE.</li><li>Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)</li><li>Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.</li><li>Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories.</li><li>Well versed with GMP Procedures</li></ul>

Responsibilities: <ul><li>Support the sales staffs and ensure the sales team is on track to meet mon-end goals by processing and completing orders, managing shipment and local delivery timely to customer, controlling backlog and stock availability</li><li>Provide troubleshooting assistance for customer orders, account statuses and relevant problem</li><li>Review pending orders and specific customer request to ensure excellent customer service and customer experience</li><li>Keep line manager informed of any issues affecting month end goals of sales team</li><li>Manage inventory and control stock level efficiently by balancing with supply and demand on one side and costs on the other</li><li>Submit the scheduled and on-demand reports punctually</li><li>Control data governance sufficiently and efficiently to make all necessary data available and ready to the line manager and sales staffs upon request</li><li>Maintain an accessible and organized filling systems for sales and administrative professionals</li><li>Handle all administrative duties</li><li>Generate and process new sales leads as necessary to support sales team</li><li>Arrange appointments with customers and sales team</li><li>Maintain a cheerful attitude with answering all inbound customer’s calls and addressing customer or sales team needs</li><li>Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction</li><li>Follow up with customers to make sure that they are satisfied with a particular product and service</li><li>Establish active communication and engagement with all other departments to help out where necessary</li><li>Collaborate effectively with the sales team</li><li>Arrange travel and accommodations where necessary</li><li>Expenses control</li><li>Exert attention to detail</li><li>Suggest sales process improvements</li></ul> ﻿Requirements: <ul><li>Required Qualifications and Requirements:</li><li>At least 3-5years experience in sales administration, sales; experience in sales organization will be an added advantage</li><li>Hands on experience with ERP and CRM systems</li><li>Business Japanese language skills</li><li>Understanding of Japanese corporate culture</li><li>Proficiency with MS Office Suite, particularly MS Excel</li><li>Strong analytical and problem solving skills</li><li>Accuracy and attention to detail</li><li>Efficient time management and Ability to work under high pressure</li><li>Excellent negotiation, communication and interpersonal skills</li><li>Ability to meet deadlines without compromising consistency in the process</li><li>Ability to multitasks</li><li>Administrative, recordkeeping and clerical skills</li><li>In-dept understanding of sales principles and customer service practices</li></ul>

Responsibilities: Design and Development:&nbsp; <ul><li>Participate in the design and development of complex applications and services using best practices and coding standards.</li></ul> Code Reviews:&nbsp; <ul><li>Conduct code reviews to ensure adherence to best practices and coding standards.</li></ul> Technical Guidance:&nbsp; <ul><li>Provide technical direction and mentorship to junior developers.</li></ul> Integration:&nbsp; <ul><li>Collaborate with other development teams to integrate various systems and services.</li></ul> Performance Optimization:&nbsp; <ul><li>Identify and implement performance improvements in applications.</li></ul> Troubleshooting:&nbsp; <ul><li>Lead the troubleshooting and resolution of technical issues.</li><li>Contributes to maintenance and support.</li></ul> Requirements: <ul><li>Minimum 8 to 12 years of development experience.</li><li>Knowledge and development experience on any WMS Knowledge is preferable.</li><li>Experience working on in SCRUM &amp; Agile Development Methodology&nbsp;</li><li>PMP or equivalent certification preferrable.</li><li>Self-Motivated Learner</li><li>Excellent written and verbal communication skills.</li><li>Bachelors degree and/or master’s degree in computer science or related discipline or the equivalent in education and work experience</li></ul>

Responsibilities: <ul><li>Analyze and improve all existing equipment, processes, and designs as required</li><li>Create manufacturing documentation to support existing processes and equipment in accordance with ISO 9001 requirements</li><li>Train the engineering technicians and other manufacturing personnel on the production floor on new processes or equipment.</li><li>Design and implement processes, equipment, and documentation for all new projects</li><li>Design small fixtures and tooling</li><li>Participate in cost reduction and cost of quality programs</li><li>Assist maintenance in troubleshooting and repair of equipment</li><li>Assist Design Engineering with prototyping of new or modified products</li><li>Support production and development of new products through independent review, root cause analysis, corrective action, discrepancy handling, and defect prevention</li><li>Conduct process capability studies, design experiments, conduct studies and analyze to ensure products meet requirements</li></ul> Requirements: <ul><li>Personal computer skills such as MICROSOFT OFFICE and relational database.</li><li>Excellent communication skills</li><li>Ability to work well in a Team environment</li><li>Effectively present information and respond to questions from groups</li><li>Ability to work under direct supervision</li><li>Ability to work with clearly defined project steps</li><li>Possess some limited knowledge of new product development processes and work flow</li><li>Possess a working knowledge of some SBU product lines</li><li>Experience in participating on multi-disciplinary product development teams</li><li>Basic knowledge of a particular technical area</li><li>Bachelor’s degree in an engineering field.</li><li>2-5 years of experience</li></ul>

Responsibilities: <ul><li>Design, implement, and maintain Oracle database systems to meet project and business requirements.</li><li>Perform database migration projects, including upgrades and platform transitions.</li><li>Ensure database performance, reliability, and scalability through optimization and tuning.</li><li>Monitor database health, identify potential issues, and implement corrective actions.</li><li>Manage backup and recovery processes to ensure data integrity and disaster recovery readiness.</li><li>Configure and maintain database security, including user roles, privileges, and encryption.</li><li>Collaborate with development teams to support application performance and troubleshooting.</li><li>Provide documentation, reports, and regular maintenance support for Oracle databases.</li></ul> Requirements: <ul><li>Diploma/Degree in Computer Science, Information Technology, or related fields.</li><li>At least 8 years of hands-on experience with Oracle database projects in GCC environments.</li><li>Strong knowledge of Oracle database architecture, performance tuning, and backup/recovery strategies.</li><li>Experience with AWS RDS for Oracle and Oracle RAC.</li><li>Experience in Oracle TDE implementation.</li><li>Proficient in Oracle database patching, upgrades, and migration.</li><li>Experience in database migration from on-premise to AWS has added advantage.</li><li>Experience in writing Linux shell script to perform data validation on migrated data.</li></ul>

Responsibilities: Lead IT Project: <ul><li>Manage IT projects from planning through implementation and support, ensuring on-time, on-budget delivery and acting as the primary point of contact for stakeholders.</li></ul> Manage Project Scope &amp; Planning: <ul><li>Collaborate with stakeholders to define project scope, develop detailed plans, and manage risks and changes to keep projects on track.</li></ul> Project Execution &amp; Leadership: <ul><li>Lead cross-functional teams to ensure successful project execution, adhering to timelines, budgets, and quality standards, while resolving issues.</li></ul> Process Improvement &amp; Continuous Delivery: <ul><li>Identify and implement process improvements to ensure continuous value delivery and enhance system performance and usability.</li></ul> Stakeholder Management &amp; Communication: <ul><li>Communicate project goals and progress clearly to stakeholders and IT Delivery Lead, managing expectations and ensuring smooth coordination between business and technical teams, escalate risk and issues.</li></ul> Training &amp; Documentation: <ul><li>Oversee the creation of training materials and documentation, ensuring successful system adoption through comprehensive end-user training.</li></ul> Vendor &amp; Resource Management: <ul><li>Coordinate with vendors, plan and manage internal/external resources, ensuring they meet project requirements, while efficiently managing internal resources for optimal task allocation.</li></ul> Requirements: <ul><li>3 years of IT Project Management experience with a focus on Agile methodology.</li><li>Proficient in Azure DevOps for sprint planning, delivery plan, tracking, and collaboration.</li><li>Skilled in OnePlan for portfolio management, resource allocation, and reporting.</li><li>Experienced with LeanIX to align IT solutions with business strategy and manage enterprise architecture.</li><li>Strong in planning, organizing, and handling multiple projects with shifting priorities.</li><li>Excellent team player and leader, capable of driving cross-functional team productivity.</li><li>Expertise in risk management and ensuring projects meet deadlines and quality standards.</li><li>Strong communication skills for managing stakeholders and providing clear project updates.</li><li>Proficient in resource management and ensuring optimal team performance.</li><li>Ability to translate business requirements into technical solutions with clear documentation.</li></ul>

Responsibilities: <ul><li>Demonstrated ability to drive cultural change and advocate for cloud transformation Key Responsibilities Cloud Strategy &amp; Leadership&nbsp;</li><li>Develop and implement a comprehensive AWS cloud strategy, ensuring alignment with business and technology goals.&nbsp;</li><li>Provide technical leadership and advocacy, championing cloud-native best practices and innovation.&nbsp;</li><li>Lead and drive architectural decisions, ensuring scalability, security, and operational efficiency.</li><li>Cloud Architecture &amp; Design&nbsp;</li><li>Architect secure, scalable, and highly available AWS cloud environments.&nbsp;</li><li>Develop and maintain enterprise-wide cloud blueprints, patterns, and frameworks to drive consistency.&nbsp;</li><li>Research and integrate emerging cloud technologies to foster continuous innovation. Infrastructure as Code &amp; Automation&nbsp;</li><li>Lead adoption and implementation of Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, and Helm.&nbsp;</li><li>Design and optimize CI/CD pipelines to streamline cloud deployments and operations.&nbsp;</li><li>Implement self-healing and automated failover mechanisms to enhance resilience and reliability.</li><li>Kubernetes &amp; Cloud-Native Technologies&nbsp;</li><li>Manage and optimize Kubernetes clusters (EKS, Helm, IAM) for scalability and security.&nbsp;</li><li>Define and enforce best practices for containerized applications and orchestration.&nbsp;</li><li>Improve Kubernetes networking, ingress, and observability solutions to enhance performance. Security &amp; Compliance&nbsp;</li><li>Establish and enforce security best practices for AWS environments, including IAM, WAF, Secret Manager, and encryption.&nbsp;</li><li>Implement zero-trust security models and secure multi-account AWS environments.&nbsp;</li><li>Conduct security audits, incident response, and ensure compliance with industry standards. Monitoring, Logging &amp; Reliability Engineering.</li><li>Deploy and manage monitoring tools (DataDog, Splunk, CloudWatch, Coralogix) to ensure visibility and observability.&nbsp;</li><li>Implement SRE principles to enhance system uptime, reliability, and efficiency.&nbsp;</li><li>Conduct post-mortem analysis and drive continuous improvements in cloud performance. Collaboration &amp; Thought Leadership&nbsp;</li><li>Work closely with software developers, system engineers, and security teams to design and implement cloud solutions.&nbsp;</li><li>Provide mentorship, training, and technical leadership to engineering teams.&nbsp;</li></ul> Requirements: <ul><li>10+ years of experience in IT, with at least 5+ years in AWS cloud engineering and architecture.</li><li>Deep understanding of AWS services, including EC2, EKS, RDS, S3, Lambda, VPC, IAM, Transit Gateway, and CloudFormation.&nbsp;</li><li>Expertise in Kubernetes (EKS, Helm, Daemon Sets, StatefulSets, Karpenter, external-dns, aws-cni).&nbsp;</li><li>Strong experience with Terraform, CloudFormation, and automation scripting (Bash, Python, PowerShell).&nbsp;</li><li>Hands-on experience managing CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps).&nbsp;</li><li>Proficiency in monitoring and logging tools (DataDog, Splunk, Coralogix, CloudWatch).&nbsp;</li><li>Strong networking and security knowledge (DNS, VPC, NAT, Security Groups, IAM).&nbsp;</li><li>Experience designing and developing scalable, production-grade software tools and automation scripts using Python. Preferred Certifications&nbsp;</li><li>AWS Certified Solutions Architect – Professional (or equivalent).&nbsp;</li><li>Additional certifications in Kubernetes (CKA), AWS Security, or DevOps are a plus. Leadership &amp; Soft Skills&nbsp;</li><li>Proven experience leading cloud architecture and strategy initiatives.&nbsp;</li><li>Ability to mentor and guide technical teams in a fast-paced, agile environment.&nbsp;</li><li>Strong problem-solving and troubleshooting skills in complex cloud environments.</li><li>Excellent communication skills with the ability to translate technical concepts for engineering, business, and executive stakeholders.&nbsp;</li></ul>

Responsibilities: <ul><li>Responsible for direct oversight of the Travel and Expense programs, owning and driving both the daily operations and the global strategy for the programs</li><li>In depth understanding in SAP concur expenses and has subject matter expertise in driving concur deployment</li><li>Collaborative relationships with key stakeholders to resolve issues, recognize opportunities, and drive continuous improvement using design-thinking and customer centric mindset</li><li>Business requirements for concur implementation and playing a key role in the implementation of Concur, including system configuration, user training, and change management.</li><li>Fraud detection and implementation of solutions such as Concur detect</li><li>Resolution of queries raised by team members and work closely with cross functional teams /project team /IT team for resolution</li><li>Identify areas for improvement and suggest strategies to optimize expense reporting processes</li><li>Stay updated on global policies, regulations, and best practices related to expense reporting and Concur</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Coaching the team and providing ongoing support and troubleshooting for concur related issues and strong accounting knowledge</li><li>Has strong experience in ERP migrations and decommissioning activities and hands on experience on SAP and JDE</li><li>Experience in identifying inefficiencies in T&amp;E systems and leading projects to improve policies and processes.</li><li>Hands on experience in report building using Cognos reporting tool and other analytical tools</li><li>Strong people management skills, with the ability to motivate, develop, and mentor a team.</li><li>Excellent people management skills</li><li>Other duties as assigned</li></ul>

Responsibilities: <ul><li>The Professional, Platform Engineering job maintains and partners to design and develop digital technology infrastructure to support information technology applications and services.</li><li>With limited supervision, this job collaborates with cross functional teams to implement new software features to meet user needs and business goals and upgrade existing platforms to improve performance and functionality through writing clean, efficient and scalable code and troubleshooting and debugging moderately complex issues.</li><li>This job also participates in code reviews to maintain high code quality and share knowledge with platform engineering team members.&nbsp;</li><li>SOFTWARE DEVELOPMENT: Partners to design and develop high quality software solutions by writing clean, maintainable and efficient codes.&nbsp;</li><li>AUTOMATION: Applies internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases.</li><li>COLLABORATION: Partners with cross functional team of product managers, designers and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>TESTING &amp; DEBUGGING: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software, applying test driven development as needed.</li><li>CONTINUOUS IMPROVEMENT: Identifies and suggests options for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability.</li><li>DOCUMENTATION: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes and system configurations.</li><li>TECHNICAL SUPPORT: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li></ul> Requirements: <ul><li>Minimum requirement of 2 years of relevant work experience.</li><li>Typically reflects 3 years or more of relevant experience.</li><li>Preferred Qualifications</li><li>Proficient in JavaScript, Java and Python</li></ul>

Responsibilities: <ul><li>The Manager, Platform Engineering job sets goals and objectives for the achievement of operational results for the team responsible for designing, developing and maintaining digital technology infrastructure to support information technology applications and services. This job oversees the delivery against project planning and prioritization, coordinates collaboration with cross functional teams, and allocates resources effectively and efficiently.</li><li>The job also leads the team to implement best in class industry standards to continuously improve the development process&nbsp;</li><li>PROJECT MANAGEMENT: Oversees the implementation and delivery of software projects, including resource allocation, to ensure they are completed on time and within scope.</li><li>TECHNICAL GUIDANCE: Leads the team to apply internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases.</li><li>QUALITY ASSURANCE: Leads rigorous testing, code reviews, and adherence to best in class industry standards to ensure the quality and performance of software applications.&nbsp;</li><li>PROCESS IMPROVEMENT: Suggests continuous improvement initiatives and leads the implementation of approved standards to improve software development and deployment processes and operational excellence, applying test driven development as needed.</li><li>COLLABORATION: Coordinates collaboration with product managers, designers and other cross functional teams to gather requirements, set priorities and deliver resolutions to meet business objectives.</li><li>DOCUMENTATION: Leads and reviews the creation and maintenance of comprehensive documentation for software applications, deployment processes and system configurations.</li><li>TECHNICAL SUPPORT: Leads technical support and troubleshooting for deployed applications for minimal downtime and fast resolution of issues.</li><li>STAKEHOLDER MANAGEMENT: Maintains partnership with key internal and external stakeholders, understanding their needs and enabling effective communication to assure project alignment and success.</li><li>TEAM MANAGEMENT: Manages team members to achieve the organizations goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience.</li><li>Typically reflects 5 years or more of relevant experience.</li><li>Supervisor experience in software engineering.</li></ul>

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37 it troubleshooting Jobs found

Systems Engineer

Sales Support Coordinator

Senior Application Developer - Java Full Stack

Manufacturing Engineer II

Oracle Database Administrator

IT Project Manager

Consulting Principal AWS Cloud Engineer

Global Travel & Expense Team Lead

Platform Engineer

Manager, Platform Engineer

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37 it troubleshooting Jobs found

Systems Engineer

Sales Support Coordinator

Senior Application Developer - Java Full Stack

Manufacturing Engineer II

Oracle Database Administrator

IT Project Manager

Consulting Principal AWS Cloud Engineer

Global Travel & Expense Team Lead

Platform Engineer

Manager, Platform Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.