IT Manager- Application Management Services

Senior Consultant (Trading Applications)

Manager IT Business Partner Commercial

Service Delivery Manager- Sales & Marketing IT

Associate Consultant - Software Asset Management

Cyber Security Firewall Lead

Senior Security Engineer

Sr. Infra Analyst, Server System Administration

Retail IT Operations Transformation Manager 

Associate - Cyber Security Services

About our client&#10;Join the quest to shape the future home at Electrolux, a leading global appliance company dedicated to improving living for consumers, people, and the planet. Be part of our dynamic, global community of individuals from over 100 countries and work together to develop innovative and sustainable solutions.&#10;&#10;Roles and Responsibilties&#10;As an IT Manager - Application Management Services &amp; Development, you will be responsible for supporting Electroluxs EluxOne SAP COE in KL, Malaysia. This leadership role involves managing day-to-day operational issues related to EluxOne systems, executing new demand for work orders and minor projects, and driving technical issue resolution in coordination with business SMEs and the AM&amp;D team. You will also work closely with global teams to coordinate system upgrades, regression testing, and other activities.To be successful in this role, you should have at least 14+ years of total SAP-ECC experience with specialization in any one or more SAP modules such as SD, MM, or FICO, with leadership experience in Application Management Services &amp; Development for a large organization with SAP as the core platform. You should also have strong experience in working with Service Now or equivalent tools and knowledge of incident, problem, and change management processes.Your responsibilities include adhering to Electrolux processes, maintaining customer satisfaction, identifying continuous improvement opportunities, facilitating root cause analysis and problem management, attending Change Advisory Board meetings, providing effective training and support, utilizing operational support systems, motivating and guiding the AMS team, and performing other duties as assigned.&#10;

Responsibilities: <ul><li>Work with multiple vendors to resolve daily BAU issues.</li><li>Work with Stakeholders to identify Business requirements and their processes.</li><li>Perform triages to keep updated on the daily issues and as well to prioritize the issues</li><li>Resolving client queries and problems.</li><li>Supporting business development activities.</li><li>Managing and guiding junior consultants.</li></ul> Requirements: <ul><li>Experience in supporting third party and internal Applications.</li><li>Experience in trading applications (Trading Screen, BidFX) or other Trade Execution systems</li><li>Monitoring batches</li><li>Broker /LP onboarding</li><li>Good scripting skills, proven ability in Shell/PowerShell.</li><li>Basic FIX knowledge</li><li>Basic business knowledge of equities /FX/derivatives</li><li>Can write SQL queries for troubleshooting.</li><li>Basic Trade flow and compliance knowledge.</li><li>Have worked with external vendors and business users.</li><li>Knowledge of ITIL process</li><li>Domain knowledge of Financial Asset Classes (Equity, Bond, FX)</li><li>Graduate in IT</li><li>Minimum 8 years of experience in application/production support</li><li>Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures</li></ul>

Responsibilities: <ul><li>Manage high level of our stakeholder to drive business outcome.</li><li>Contribute to execution of PMI strategy by leading all phases of assigned projects through application of project management practices.</li><li>Understand the business requirements; design, build and deploy or outsource IT solutions and services; provide maintenance and support, in alignment with PMI IT strategy.</li><li>Understand the B2C/B2B industry landscape, business portfolio and needs as well as the IT Strategy, IT Service delivery model, IT processes and IT portfolio of solutions.</li><li>Understand customer needs (business &amp; technical), participate in defining requirements and proposing solutions, and implement the agreed deliverables.</li><li>Plan, implement, monitor, and close the project under the mentorship of a Project or Program Manager, using and adhering to Project --Management best practices.</li><li>Implement the deployment and localization of the global IT system solutions as well as the design, build and deployment or outsourcing of the local IT solutions.</li></ul> Requirements: <ul><li>University degree (Computer Sciences, Information Systems, Engineering, Business Administration or equivalent)</li><li>Solid experience as IT Business partner</li><li>Have experience in Information Technology or Business Function with participation in at least 1 major projects (preferably in B2C) in a leading role</li><li>ITIL Foundation Certified will be preferred</li><li>Project Management Certified will be preferred</li><li>AWS Cloud Practitioner Certified will be preferred&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li class="ql-align-justify">Manage the RUN/Support service and supervise its operation to ensure user effectiveness, adoption, and operational excellence of Sales &amp; Marketing IT solutions in North Asia &amp; SAPMENA (South Asia Pacific, Middle East) zones and support implementation phase rollout.</li><li class="ql-align-justify">Work closely with the support team to ensure prompt resolution of tickets and the identification and resolving of underlying issues.</li><li class="ql-align-justify">Take ownership of critical incidents, serve as an escalation point, coordinate with resolution parties, and establish effective stakeholder communication for post-incident reviews.</li><li class="ql-align-justify">Ensure that systems, procedures, and methodologies are in place to support exceptional service delivery.</li><li class="ql-align-justify">Providing management with accurate and prompt reports on the performance of service delivery, along with relevant KPIs (Key Performance Indicators).</li><li class="ql-align-justify">Accountable for knowledge transition from enhancements/projects to RUN teams using a standard Build to Run process.</li><li class="ql-align-justify">Manage problems pro-actively to prevent disruptions in business operations.</li><li class="ql-align-justify">Establish governance process for evaluating SLAs (Service Level Agreements), KPIs, vendor performance and service quality.</li><li class="ql-align-justify">Establish a Continual Service Improvement culture with the vendors.</li><li class="ql-align-justify">Supervise external vendors that manages support / maintenance including Major Incidents.</li><li class="ql-align-justify">Collaborate with application and infrastructure/Cloud teams on issue resolution.</li><li class="ql-align-justify">Lead and manage external AMS teams.</li><li class="ql-align-justify">Collaborate with cross-functional teams.</li></ul>&nbsp;Requirements: <ul><li class="ql-align-justify">Strong business orientation.</li><li class="ql-align-justify">Excellent interpersonal skills with ability to work as a member of cross functional teams.</li><li class="ql-align-justify">Exceptional customer-facing skills.</li><li class="ql-align-justify">An analytical and pro-active mindset.</li><li class="ql-align-justify">Have extensive experience in IT service management and a solid grasp of the ITIL (Information Technology Infrastructure Library) ITSM framework.</li><li class="ql-align-justify">Expertise and practical knowledge in implementing /launching IT processes and services.</li><li class="ql-align-justify">Possess understanding of IT Security and compliance requirements and how they apply to the organisation.</li><li class="ql-align-justify">Ability in leading both physical and virtual teams.</li><li class="ql-align-justify">Extensive experience in vendor-partner offshoring model collaboration.</li><li class="ql-align-justify">Ability to function in a large and complex organisation that is under-going an IT transformation.</li><li class="ql-align-justify">Proven ability to interact with various stakeholders and communicate effectively (both verbally and in writing), including ability to convey complex technical information in a clear and concise manner.</li><li class="ql-align-justify">Ability to manage and prioritise tasks efficiently.</li><li class="ql-align-justify">Effective problem-solving, change management, teamwork skills.</li><li class="ql-align-justify">Minimum of 8 years’ experience in managing or coordinating IT service delivery</li></ul> Must Haves <ul><li class="ql-align-justify">ITSM knowledge (ITIL V4 Foundation certified).</li><li class="ql-align-justify">Proven track record of managing IT/IS projects (certification in PMP or Prince2 will be appreciated).</li><li class="ql-align-justify">A self-starter with a desire in solving business challenges.</li><li class="ql-align-justify">A team member who is ready to work in a transparent environment and adaptable to collaborating with people from diverse cultures.</li><li class="ql-align-justify">Excellent oral and written English proficiency</li></ul> Will be a plus: <ul><li class="ql-align-justify">Ability to use ServiceNow for ITSM-related activities.</li><li class="ql-align-justify">Ability to use or create informative dashboards and reports using PowerBI.</li></ul>

Responsibilities: <ul><li>The role would require being part of Global Team based in India to support the administration of software requests and Software lifecycle management, It includes&nbsp;</li><li>Software Requests: - Management (approval, denial, suggest alternatives) of software requests according to criteria set by the Client.</li><li>Advise user on existing cheaper SW alternatives while processing the requests.&nbsp;</li><li>The focus is global, with direct reporting to the Team Leader at GSDC and close collaboration with the SGL (Software Governance Leader).</li><li>Responsible to manage software requests using SAM Tool.</li><li>Responsible to suggest cheaper SW alternatives to users if existent.</li><li>Ensure SLA’s are met .</li><li>Communicates in a timely and effective manner via emails, reports and reminders, and if necessary by online communication.</li></ul> Requirements: <ul><li>Knowledge on SmartTrack (USU), ServiceNow and other Portal Licensing module like MS, Adobe, tableau etc..</li><li>Good organizational and administration skills</li><li>Excellent communication, organization, multitasking, and time management skills</li><li>Good Typing Speed</li><li>Additional Language knowledge would be an added advantage possess</li><li>Solid computer skills (proficient in Word, Excel, PowerPoint and Outlook)</li><li>Able to follow defined guidelines</li><li>Ability to analyze information with attention to details.</li><li>Fast learner</li><li>Ability to Innovate (preferred)</li><li>Ability to research multiple sources to find data.(EULA checks)</li></ul>

Responsibilities: <ul><li>Monitors network performance, troubleshoots issues and deploys solutions</li><li>Manage front-line technical support to end users on various technical issues and problems regarding their Access</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Familiarity with Service Management tools (eg:ISM/ Service Now/BMC remedy) for the logging and tracking of incidents, and service requests</li><li>The network security SME possesses the technical hand on capability and experience to assess current network security posture, document current/future state, provide roadmap/gap analysis for implementation activities</li></ul> Requirements: <ul><li>Knowledge of Security Incident Event Management ( IBM QRader SIEM) is a add on</li><li>Must be familiar with Network Protocol Analyzers (tcpdump, Wireshark)</li><li>Must have deep understanding of network protocols and network security TCP/IP, UDP, DHCP, FTP, SFTP, SNMP, SMTP, SSH, SSL, DNS, RDP, HTTP and HTTPS</li><li>Knowledge of ITIL incident and problem management</li><li>Knowledge of Linux and web application servers (Apache/IIS/Tomcat)</li><li>Good to have experience with other security solutions like Firewall – Checkpoint or Palo Alto etc.</li><li>Experience in Deep troubleshooting experience with Zscaler VPN and other Firewalls.</li><li>Hands on experience on Firewall (Palo Alto, CISCO), VPN (Zscaler), Proxy (forward, Reverse, Transparent and Web 2.0), SSL interception/MITM &amp; Data leakage space, Security Analytics. Implementation, customization, coding, Support.</li><li>Candidate should have experience in Zscaler private Access (ZPA) VPN end-to-end implementation.</li><li>Bachelors Degree in Engineering</li><li>10-13+ years of Cyber security for Firewall VPN IPS</li><li>Working experience, having played roles as VPN end-to-end implementation.</li><li>Strong reliability and high quality and security awareness.</li><li>Knowledge of web and application servers (Apache/IIS/Tomcat/Websphere)</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Customer focused with strong communication, Strong written and verbal communication skills</li><li>Able to multi-task and prioritize incidents &amp; requests accordingly</li></ul>

Responsibilities: <ul><li>You will ensure that the operational procedures are meeting agreed security standards, where required you will lead to ensure necessary updates are made</li><li>You will also lead the cross functional governance process to keep standards and measures are updated and followed (introducing proper reports, dashboards, KPIs etc.)</li><li>You will work with the partners across the platforms on developing new processes, updating standards, and intruding new KPIs</li><li>You will lead PoC for security solutions/tools ensuring standards are meet and best proposal is picked for the organization</li><li>You will drive Continuous Service Improvement to ensure high standards and follow best practices</li><li>You will assist in the process automation to ensure process consistency and results for all type of sub-platforms: Cloud, SDI, On-prem</li><li>You will manage the product backlog, maintaining the prioritization of activities to maximize value for stakeholders</li><li>You will participate in all technical aspects of delivering complex automated solutions on the various platforms, federated with multiple sources, and advising customers on best practice to increase company security posture</li><li>You will maintain dashboards and reports to monitor security scores and work with the team to coordinate required updates</li></ul> Requirements: <ul><li>A person with Bachelor or Masters’ degree in Computer Science or equivalent practical experience</li><li>A candidate with 3+ years of experience in IT Security Engineering for Cloud (AWS, AZURE), On-Prem (including SDI) and mobile devices</li><li>Security processes (vulnerability &amp; patch management, control execution etc.)</li><li>Networking including Next Generation Firewall PaloAlto as well as SASE PRISMA</li><li>Understanding of IoT and IIoT</li><li>Experience with tools like: Microsoft Defender for Endpoint, Nexthink or MDM</li><li>Proven track records for Continual Service Improvement as well as setting new processes and standards</li><li>Good leadership and communication skills with proficient written and spoken English We would consider as an asset the following:</li><li>Active Directory, Authentication, Authorization, Multi-Factor authentication</li><li>Understanding, Virtualization Technologies (VMWare, HyperV, AWS EC2)</li><li>Understanding - Database Technologies (Microsoft SQL Server, Oracle, JSON)</li><li>Experience with CISCO CyberVision or PaloAlto OT module is a plus</li><li>Atlassian Suite (Jira, Bitbucket, Confluence)</li><li>Agile methods and processes (e.g.: Scrum, SAFe, DevOps), ITIL principles and processes&nbsp;</li></ul>

Responsibilities: <ul><li>Proactively support all Server infrastructure technology maintaining a 24x7x365 service to our business.</li><li>Adherence to best practices on managing systems and services across all environments.</li><li>Work in close cooperation with colleagues in other times zones to provide seamless follow-the-sun server support.</li><li>Manage, coordinate, and implement software upgrades, patches, hot fixes on servers.</li><li>Create and modify scripts or applications to perform tasks.</li><li>Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.</li><li>Collaborate closely with the team to develop and implement automation strategies and simplified deployment processes</li><li>Provide weekend support for scheduled weekend changes as required.</li><li>Provide on-call support during off hours if needed.</li><li>Participate in Disaster Recovery and BCP drills as needed.</li><li>Manage Physical server infrastructure using remote access.</li><li>Manage and maintain virtual machines in our internal ESX farms as well as in our public and private cloud.</li><li>Build new physical and virtual servers as per standards.</li><li>Fault finding, analysis and of logging information for reporting of performance exceptions.</li><li>Proactively monitor system performance and support our capacity planning processes.</li><li>Follow our ITIL-aligned processes.</li><li>Work closely with Applications Development, Applications Support, Innovation, Build and Release and Project Management colleagues.</li><li>Knowledge of servers installed with cluster software and databases.</li></ul> Requirements <ul><li>12+ years’ Linux System Administration experience.</li><li>In depth knowledge of Linux: RedHat both physical and virtual environment.</li><li>Strong VMware configuration and support expertise.</li><li>Hands on experience with physical/VM server deployments and commissioning.</li><li>Experience / knowledge of various HPE or other server hardware and architecture.</li><li>Automation experience using scripting language such as Shell, Perl and/or Python scripting.</li><li>MS Windows OS knowledge will be added advantage.</li><li>Experience / knowledge of Veritas cluster and Veritas Storage Foundation products</li><li>Previous working experience with external cloud technologies (AWS, Azure etc.).</li><li>Strong analysis, problem solving and communication skills.</li><li>Experience supporting at least 500+ servers, operating in a highly-available configuration</li><li>Disciplined, with good time and project management skills.</li><li>Courageous and a strong affinity for continuous improvement.</li><li>Collaborative and curious, someone who enjoys working with others.</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Drive Retail IT operations program across NA &amp; SAPMENA in accord with Retail strategy under the supervision of NA &amp; SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams.</li><li class="ql-align-justify">Liaise with market retail IT and BPO to maintain and enhance the retail business operation</li><li class="ql-align-justify">Visualize operation &amp; business KPIs with a strategic view to rationalize &amp; calibrate team’s priority on an on-going basis</li><li class="ql-align-justify">Manage external vendor relations and contracts to sustain system operations</li><li class="ql-align-justify">Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams</li><li class="ql-align-justify">Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions</li><li class="ql-align-justify">Support project planning &amp; execution by evaluating operational/functional impacts by enhancements and change requests</li><li class="ql-align-justify">Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region</li><li class="ql-align-justify">Build solid business relationship with Retail team.&nbsp;Bridge business and IT to support retail growth</li><li class="ql-align-justify">Collaborate with various NA &amp; SAPMENA Zone IT teams to deliver business value on cross-domain activities</li></ul> Requirements <ul><li class="ql-align-justify">Academic Qualifications:&nbsp;Bachelor’s degree in IT</li><li class="ql-align-justify">Work Experience: 5-8 years in operations management, system operation support and maintenance experience</li><li>Strong system operation support and maintenance experience</li><li>Fluent verbal and written communication skills in English</li><li>Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs.</li><li>Strong vendor management skills to drive execution excellence</li><li>Strong project management skills in demand planning and follow through from initiation to project closure</li><li>Strong sense of responsibility to fully own retail IT operation</li><li>“Can-do” attitude to drive results</li><li>Collaboration at the heart of working style</li><li>Self-starter with high level of autonomy</li><li>Retail POS experience is an advantage. Experience on clienteling and conversational commerce is a plus.</li><li>ITIL certification is an advantage. ServiceNow experience is an asset.</li></ul> Added Advantages:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven project management experience. Scrum Master qualification is an asset.</li><li>Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.</li><li>Cegid POS solution knowledge is a strong plus.</li></ul>

Responsibilities: <ul><li>As an Associate – Cyber Security Services you will provide 24x7 technical support for issues that involve our Cloud Managed Services customers cloud services. You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>Using your experience, technical knowledge and company provided Knowledge Base Articles you will identify a customer’s needs and resolve Incidents or Service Requests. If an escalation is needed when troubleshooting, you have the support of your tier 2 peers.</li><li>You will be working in a fast-paced environment supporting our customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which we offers services for.</li><li>You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Your excellent written language skills will be used to communicate with customers through email and the IT Service Management tool.</li><li>Your excellent spoken language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>The team which you work in provides support services focused on security technologies across Workplace, Data Center and other cross functional line of services. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.</li><li>Perform health checks on security solution regularly and help detect</li><li>incidents before there is any impact</li><li>Monitor and measure system resources, and if needed, resolve Issues related to</li><li>security incidents related to emails, changes and problem tickets;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution</li><li>Troubleshoot security related service issues as they occur and follow up with after action reviews;</li><li>Follow Incident, Request, Problem, Change and Access Management processes</li></ul> Requirements: <ul><li>Minimum 3+ years of experience working in a Security Operation Centre</li><li>Have a good understanding and awareness of 2 or more of the following:</li><li>Proof Point ,FireEye ,Trend Micro Deep Security, Trend Micro ApexOneDigital Guardian, Qualys Guard / Metasploit / Nessus Tenable, Microsoft M365,McAfee CASB, Cisco Meraki, Splunk Enterprise and Security, Okta, CyberArk</li><li>Have a good understanding of ticket management and service requests</li><li>Have a good understanding of Security Operations and Service Delivery</li><li>Exposure to ISO 27001, PCI related certification and compliance practices</li><li>Awareness and expertise of using at least 1 Enterprise Ticketing system</li><li>ITIL processes in supporting Security Solutions and Service Delivery</li><li>Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security</li><li>Good command in English, other foreign languages are a plus;</li><li>Good cross-cultural communication skills;</li><li>Ability to interact with various teams and customer;</li><li>Be a Team Player and Fast Learner;</li><li>Share best practices and proactively suggest continuous improvement;</li><li>Escalate operational issues to management when needed;</li><li>Willing to work in 24x7 shifts</li><li>Cisco certifications such as CCNA</li><li>Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500</li></ul>

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13 itil Jobs found

IT Manager- Application Management Services

Senior Consultant (Trading Applications)

Manager IT Business Partner Commercial

Service Delivery Manager- Sales & Marketing IT

Associate Consultant - Software Asset Management

Cyber Security Firewall Lead

Senior Security Engineer

Sr. Infra Analyst, Server System Administration

Retail IT Operations Transformation Manager

Associate - Cyber Security Services

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13 itil Jobs found

IT Manager- Application Management Services

Senior Consultant (Trading Applications)

Manager IT Business Partner Commercial

Service Delivery Manager- Sales & Marketing IT

Associate Consultant - Software Asset Management

Cyber Security Firewall Lead

Senior Security Engineer

Sr. Infra Analyst, Server System Administration

Retail IT Operations Transformation Manager

Associate - Cyber Security Services

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.