Customer Service Representative

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Role Description:

• This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.
• You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.
• This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.

Responsibilities:

• Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
• Commercial Management: maintaining price lists & quotations of all accounts.
• Sales Management: forecasting, pipeline analysis & mapping sales performance.
• Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.
• Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable 
• Management Reports: To support SCM & demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.
• Stake holder management: To coordinate with global and local functions & Support the manager & Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders
• Situation handling: Evaluates situations that impact operations and decide level of support and response required.

Requirements 

• Any Graduate degree
• 3+ years of experience
• Working experience in SAP & MS office
• Extensive transactional working experience in manufacturing industry under CS / Supply chain.
• Experience of effective collaboration in multiple regional teams set up & stake holder management
• Previous experience from automotive / service industry preferred.