HR Director - People & Culture

Our client is a dynamic consortium of business ventures spanning the Energy, Real Estate, and Hospitality sectors, operating at the intersection of innovation and collaboration to apply the best sustainable business practices and deliver meaningful, reliable services to communities worldwide.

Role Description:

• The Director, People & Culture is responsible for leading the People & Culture function across Tanzania hospitality properties, including Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar.
• The role is responsible for ensuring the effective delivery of People & Culture strategies, initiatives and operational support that enable exceptional employee and guest experiences while supporting the achievement of business objectives.

Responsibilities:

• Talent Acquisition, Workforce Planning & Onboarding -Lead end-to-end talent acquisition activities across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, ensuring the business attracts, selects and retains high-quality talent capable of delivering exceptional guest and employee experiences.

• Employee Relations, Investigations & Case Management -Lead the management of employee relations matters including grievances, disciplinary processes, investigations, workplace conflict, performance concerns, misconduct cases and attendance management across the Tanzania hospitality properties.

• Leadership Partnership & People Advisory - Act as the primary People & Culture advisor to Operation Leaders, departmental leaders and managers, providing practical guidance on employee management, organizational effectiveness, workforce planning, performance management, employee relations and leadership development.

• Employee Engagement, Culture & Employee Experience -Lead the implementation of employee engagement initiatives that strengthen organizational culture, improve the employee experience and reinforce our client values and expected behaviours across the Tanzania hospitality properties

• Performance Management, Goal Setting & STIP - Lead performance management processes across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, including objective setting, probation reviews, performance evaluations, development planning, performance improvement initiatives and the administration of the Short-Term Incentive Plan (STIP).

• HR Operations & Employee Lifecycle Management - Lead the effective management of employee lifecycle activities including recruitment, onboarding, contracts, confirmations, promotions, transfers, remuneration changes, employee records management, employee relations administration and exits across the Tanzania hospitality properties.

• Talent Reviews, Succession Planning & Leadership Development - Lead talent review and succession planning processes across the Tanzania hospitality properties, identifying high-potential employees, critical roles and development opportunities that strengthen organizational capability and leadership continuity.

Requirements:

• Strong knowledge of strategic Human Resources management practices.
• Strong knowledge of talent acquisition, workforce planning and organizational development.
• Experience leading employee relations matters, investigations, disciplinary processes and conflict resolution.
• Strong knowledge of performance management, talent reviews, succession planning and leadership development.
• Understanding of Tanzanian labour legislation and employment practices.
• Strong stakeholder management, coaching and influencing capability.
• Excellent communication, facilitation and presentation skills.
• Strong planning, analytical and problem-solving capability. 

Qualification & Job Experience

• Bachelor's Degree in Human Resources, Business Administration, Psychology, Hospitality Management or a related field.
• Postgraduate qualification in Human Resources, Business Administration or Organizational Development is an added advantage.
• Professional Human Resources qualification (CHRP, CIPD, SHRM or equivalent).
• Minimum of 10 years' progressive Human Resources experience.
• Minimum of 5 years' experience in a leadership or Business Partner capacity.