Manager - Training

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

Responsibilities:

• The job holder will be responsible to design, develop, deliver and administer training programs that enhance employee knowledge, skills, behaviours, and performance to support the company attain its strategic objectives.
• Develop and implement comprehensive Training intervention programs that aligns with Talent Management strategy and overall development of the employees to address specific skill gaps.
• Conduct needs assessment to identify skill gaps and training needs and create training programs that are designed to effectively improve performance and productivity of employees.
• Plan the annual training calendar and delivery of Internal/ External trainings and development programs by rolling out suitable training programs that enhance employees’ skills and performance, increase productivity/ quality of work and meet the identified needs in alignment with the organization's values and culture.
• Facilitate training and awareness sessions/ workshops for employees and leaders and maintain close communication with all to discuss training needs, training methodologies and solutions to ensure that they are fully aware of training opportunities available.
• Deliver training sessions, workshops, and seminars to employees, ensuring content is engaging, relevant, and interactive.
• Develop and manage the training budget to ensure that the best quality of trainings are provided within the established budget and ensure that resources are allocated effectively across all levels of the organization.
• Identify and partner with external vendors to source training content and solutions as needed and measure performance to ensure that the organization's learning and development programs have access to the best training content and solutions available in the market.
• Provide coaching and support to managers and leaders to help them develop their teams and support employee development.
• Conduct post-training surveys to measure training program and vendor effectiveness and relevancy along with individual retention and adoption of learnings.

Requirements:

• Bachelor’s degree in Business Administration with Major’s in Human Resources; Master’s degree- preferred
• Professional certification in Assessment and Learning and/or CIPD in Learning and Development (level 3 or 5)- preferred
• Certified Coach or Certified NLP (Neuro-Linguistic Programming) practitioner - preferred