Receptionist

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

Responsibilities:

• Welcome and professionally engage guests upon arrival.
• Complete check-in and check-out procedures accurately and efficiently.
• Provide personalized service to luxury, VIP, and international guests.
• Manage guest requests, questions, complaints, and service-recovery situations.
• Handle reservations, room allocations, billing, and guest profiles accurately.
• Coordinate with Housekeeping, Concierge, Bell Desk, Reservations, Guest Relations, and other hotel departments.
• Maintain accurate records in the property-management system.
• Communicate hotel facilities, services, policies, and local information clearly.
• Identify opportunities to enhance the guest experience and promote hotel services.
• Handle confidential guest information professionally and discreetly.
• Support smooth front-office operations during busy periods.
• Follow Jumeirah’s grooming, appearance, safety, and service standards.
• Demonstrate cultural awareness when assisting guests from different countries and backgrounds.

Requirements:

• Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent, Guest Relations Agent, or similar front-office professional.
• Experience in a luxury or ultra-luxury hotel, resort, branded residence, or comparable high-end hospitality environment.
• Strong exposure to guest service, VIP service, and international clientele.
• Excellent spoken and written English communication skills.
• One additional language at C1 level.
• Preferred additional languages include Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Mandarin/Chinese, and Japanese.
• Excellent grooming and professional presentation.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work in a fast-paced, multicultural, guest-facing environment.
• Availability to work shifts, weekends, and public holidays.
• A clear, professional photograph must be included on the CV.
• Candidates must be eligible to work in the UAE or be willing to relocate.