Test Infrastructure Platform Lead (MTest)

Responsibilities:

People Leadership & Team Management:

• Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.
• Drive team performance, engagement, capability development, and succession planning.
• Manage resource planning, workload allocation, and prioritization across multiple initiatives.
• Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.
• Establish a culture of accountability, continuous improvement, and service excellence.

Environment Services Delivery:

• Lead and oversee end-to-end test environment delivery and management activities.
• Ensure environments are delivered consistently, securely, and within agreed timelines.
• Drive environment planning, provisioning, configuration, maintenance, and operational readiness.
• Manage competing environment demands across projects, testing cycles, and releases.
• Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.

Infrastructure & Technical Oversight:

• Provide leadership and oversight across:

Infrastructure Platforms:

• Windows Server
• Linux Server

Database Platforms:

• Microsoft SQL Server
• Oracle Database

Middleware Platforms:

• Apache Web Server
• JBoss EAP
• Oracle WebLogic

Integration & File Transfer Services:

• SFTP Services
• IBM MQ issue coordination and triaging
• IBM Sterling Connect: Direct

Network & Connectivity Management:

• Firewall and network access requests
• DNS and connectivity coordination
• Infrastructure dependencies and environment access management
• While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.

Support & Service Management:

• Lead environment and operational support services.
• Oversee incident, problem, and service request management processes.
• Drive root cause analysis and service improvement initiatives.
• Manage escalations and ensure timely resolution of critical issues.
• Monitor service performance, KPIs, SLAs, and operational metrics.
• Ensure support processes and operational controls are consistently followed.

Governance & Stakeholder Management:

• Act as the primary point of accountability for environment governance and service delivery.
• Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.
• Facilitate environment allocation, conflict resolution, prioritization, and risk management.
• Provide regular reporting, updates, and recommendations to management and stakeholders.
• Drive planning and coordination for project releases, environment readiness, and deployment activities.

Environment Operations & Continuous Improvement?:

• Lead environment monitoring, health checks, and operational reviews.
• Coordinate data refresh, migration, restoration, and test data management activities.
• Govern maintenance schedules, outage planning, and stakeholder communications.
• Drive automation, process optimization, and operational excellence initiatives.
• Support Disaster Recovery (DR) planning and execution activities.

Requirements:

• 8-12 years of overall IT experience.
• Minimum 5 years of people management experience.
• Proven experience managing teams of approximately 15-20+ resources.
• Experience leading both Development and Support/Operations teams.
• Experience managing environment services in a large enterprise environment.
• Leadership & Service Management
• People management
• Team performance management
• Service delivery management
• Incident and problem management
• Operational governance
• Stakeholder management
• Resource planning and prioritization
• Escalation management