VDI & Endpoint Lead Engineer (AVP)

Responsibilities:

• Administer and support enterprise VDI platforms including Omnissa Horizon, VMware ESXi, Citrix, and Nutanix environments.
• Perform daily monitoring, maintenance, and operational support for VDI infrastructure and virtual desktop services.
• Support endpoint management platforms including Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Assist with device provisioning, software deployment, operating system patching, and endpoint compliance activities.
• Support endpoint security technologies including Microsoft Defender for Endpoint and Trellix Endpoint Security.
• Investigate, troubleshoot, and resolve VDI, endpoint, and endpoint security incidents.
• Perform root cause analysis and support service restoration activities for production incidents.
• Support platform upgrades, patching, maintenance windows, and technology refresh initiatives.
• Monitor platform health, identify issues proactively, and escalate complex issues where required.
• Maintain operational documentation, technical procedures, and support records.
• Collaborate with infrastructure, network, security, and application support teams on issue resolution and platform improvements.
• Participate in after-hours support and maintenance activities when required.

Requirements:

• 3-7 years of experience in End User Computing (EUC), VDI, or Endpoint Infrastructure support.
• Hands-on experience supporting: 
• Omnissa Horizon / VMware Horizon
• VMware ESXi and vCenter
• Microsoft Intune
• Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Microsoft Defender for Endpoint
• Experience supporting enterprise-scale VDI environments.
• Strong troubleshooting skills across virtual desktop and endpoint platforms.
• Experience supporting production environments and incident management activities.
• Good understanding of endpoint lifecycle management, software deployment, and patch management.
• Strong analytical, problem-solving, and communication skills.