Waiter/Waitress and Senior Waiter/Waitress

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

Responsibilities:

• Welcome guests warmly and provide attentive, personalised service throughout their dining experience.
• Present menus, explain dishes and ingredients, and make appropriate food and beverage recommendations.
• Take accurate orders and coordinate with kitchen and bar teams to ensure timely, seamless service.
• Demonstrate knowledge of menu offerings, food preparation, beverages, wine and appropriate pairings.
• Handle guest requests, dietary requirements and food allergies carefully, following the restaurant's procedures.
• Anticipate guest needs, check satisfaction during service and resolve concerns professionally.
• Support VIP/VVIP guests and accommodate special requests while maintaining luxury service standards.
• Assist with table allocation, section management and coordination of service flow during busy periods.
• Support and guide junior team members, helping maintain service standards and professional presentation.
• Maintain cleanliness, hygiene, mise en place and restaurant readiness before, during and after service.
• Support opening and closing procedures, accurate billing and upselling initiatives where appropriate.

Requirements:

• Previous experience as a Waiter/Waitress or Senior Waiter/Waitress in luxury hotels, premium resorts, fine-dining restaurants or comparable upscale F&B environments.
• Strong knowledge of food and beverage service standards.
• Excellent communication skills and confident guest interaction.
• Ability to make informed menu recommendations and handle dietary requirements.
• Professional grooming, attention to detail and a guest-focused attitude.
• Ability to remain composed during busy service periods and work effectively with a team.
• Flexibility to work six days per week, rotational shifts and split shifts where required.
• Comfortable with prolonged standing and outdoor or beachfront operations when required.